Troubleshooting and Diagnostics
Troubleshooting and Diagnostics
Display
That means ...
Cause / Action
6-3
6-4
NV RAM OK
Error on the RAM of
- Control Unit defective
the Control Unit
RAM OK
Checksum error
- (P)ROM defective
ROM 1 OK
No Fonts available
- Character generator P(ROM)
on PM damaged or missing
ROM 2 OK
IC damaged
- IC on 3. socket defective
MC OK
Fault on Control Unit
- Control Unit defective
- false firmware release
- PBC (Printer Base
Controller) on Control Unit
damaged
- SPC (Speed Controller)
on Control Unit damaged
If all tests have been passed successfully the following message will be
displayed:
Display
That means...
Cause / Action
READY/BUSY
The Printer is OK
- Printer ready for
operation
During normal operation the following error messages may occur (for further
operator panel messages please refer to section 3.3
Status and Error
Messages
):
Display
That means...
Cause / Action
AGC ERROR
AGC ADJUST
- Distance print head and
procedure fault
platen faulty
- Print head loose
- Platen incorrectly installed
- Ribbon not inserted
- Horizontal drive without
function
- Platen got dirty
HOR. DRIVE ERROR
Horizontal drive
- Transport lock not removed
without
- Horizontal drive blocked
function
- Paper jam
- Distance of platen gap too
narrow
- AGC procedure on not
workable position
- Platen incorrectly installed
- No AGC ADJUST after
print head or platen
replacement
- Device electronic fault
- Encoder strip missing
- Horizontal drive fault
BUFFER
Handshake
- Check protocol setting of
OVERFLOW
protocol error
printer and host
- Repeat data transfer
PARITY ERROR
Protocol error
- Check protocol setting of
printer and host
- Repeat data transfer
