Troubleshooting Your System
AlphaServer 1000 Rackmount Owner's Guide 8-11
Storage Problems
Mass storage device problems at startup are usually indicated by read fail messages.
Problems are also indicated by storage devices missing from the
show config
display.
Use the following tables to diagnose the likely cause of the problem.
•
Table 8–7 provides information about troubleshooting fixed-media mass storage
problems indicated at startup.
•
Table 8–8 provides information about troubleshooting removable-media storage
problems indicated at startup.
Table 8–7: Troubleshooting Fixed-Media Problems
Symptom
Problem
Action
Fault indicator for drive is on
(amber).
Drive has failed.
Replace the drive.
Drives with duplicate SCSI IDs
are missing from the
show
config
display.
Duplicate SCSI IDs (when
removable-media bus is
extended to StorageWorks
shelf).
Correct removable-media
SCSI device IDs.
Valid drives are missing from the
show config
display.
One drive may appear seven
times on the configuration screen
display.
SCSI ID is set to 7 (reserved
for host ID).
Correct the SCSI IDs.
The SCSI ID of the drive is not
unique or the SCSI drive cables
are connected incorrectly.
You cannot access the
software or data on the drive.
See Chapter 6,
"Configuring" for
information on displaying
SCSI device configuration.
If the device is not listed in
the display, check the SCSI
cabling and the drive's
SCSI ID.
The SCSI drive is faulty.
You cannot access the
software or data on the drive.
Contact your service
representative.
