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Digital Equipment AlphaServer 1000, Rackmount Owners Manual

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Troubleshooting Your System

AlphaServer 1000 Rackmount Owner's Guide   8-9

  Boot Problems

Table 8–5 describes how to troubleshoot problems that occur while the system is booting
operating system software.

Table 8–5:  Troubleshooting Boot Problems

Symptom

Action

The system cannot find the boot
device.

Verify that your system recognizes the boot device,
using the 

show device

 command.

Check that the boot device environment variable
correctly identifies the boot device:

DEC OSF/1 and OpenVMS:  use the 

show

bootdef_dev

 command to display the boot device.

Windows NT: Select the ARC console menu option
"Display Hardware configuration." Use the Setup menu
to change the environment variable.

System does not boot.

Check that the Halt switch is set to the "off" position.

Verify that you have not installed an unsupported
graphics module or another type of unsupported adapter.

Run the 

test

 command.  See the table in the section,

"Console Problems."

There is a software problem or the
operating system is not installed
correctly.

Refer to your operating system software information.

Verify that you have the correct firmware revision for
your system.   See Chapter 3, "Preparing to Install an
Operating System."

Summary of Contents for AlphaServer 1000

Page 1: ...AlphaServer1000 RackmountOwner sGuide Order Number EK RMALP OG A01 Revision Update Information This is a new document Digital Equipment Corporation Maynard Massachusetts ...

Page 2: ...ant to a valid written license from Digital or an authorized sublicensor Copyright Digital Equipment Corporation 1995 All Rights Reserved The following are trademarks of Digital Equipment Corporation OpenVMS Alpha AlphaGeneration DECchip Digital OpenVMS ThinWire ULTRIX and the DIGITAL logo The following are third party trademarks Microsoft is a registered trademark and Microsoft Windows and Micros...

Page 3: ...ed in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur to radio or television reception If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or...

Page 4: ...7 36 37 Current values for specific configurations are available from Digital representatives 1 B 10 dBA SCHALLEMISSIONSWERTE Verläufige Werteangaben nach ISO 9296 und ISO 7779 DIN EN27779 Schalleistungspegel L wAd Schalldruckpegel L pAm dBA Zuschauerpositionen Gerät PB7rt Leerlauf Betrieb Leerlauf Betrieb 1xRZ26 8 5 5 5 6 35 36 2xRZ26 8 5 6 5 6 36 36 3xRZ26 8 5 6 5 7 36 37 Aktuelle Werte für spez...

Page 5: ... 1 5 System Security 1 5 Front Panel Controls and Indicators 1 6 Front Panel Switches 1 8 Rear Panel Ports and Slots 1 9 Internal System Options 1 10 Storage Options 1 10 EISA ISA and PCI Options 1 11 Memory Options 1 11 External Options 1 12 Ordering Options 1 12 2 Installing Your Hardware 2 1 Hardware Setup Overview 2 1 Verifying the Installation Site 2 2 Preinstallation Considerations 2 2 Envir...

Page 6: ...atting Your Hard Disk 3 5 Installing Microsoft Windows NT 3 6 Preparing to Install DEC OSF 1 3 7 Setting the Operating System Type 3 7 Installing DEC OSF 1 3 8 Installing DEC OSF 1 with Remote Installation Service 3 8 Disk Space Requirements 3 9 Products to Install 3 9 Setting Up a RIS Area on a DEC OSF 1 Server 3 9 Setting Up a RIS Area on an ULTRIX Server 3 10 Updating the Boot File for New Clie...

Page 7: ... Windows NT ARC Console 4 10 Windows NT ARC Console Menus 4 10 Boot Menu Functions 4 11 Supplementary Menu Functions 4 11 Setup Menu Functions 4 11 DEC OSF 1 or OpenVMS SRM Console Commands 4 12 Basic Commands 4 12 Comprehensive Commands 4 12 Getting Help About the Windows NT ARC Console 4 13 Setup Menu 4 14 Setup Menu Help 4 15 Getting Help About the DEC OSF 1 and OpenVMS SRM Console 4 15 Booting...

Page 8: ... Components 5 2 Required Equipment 5 2 Antistatic Precautions 5 2 Top Cover 5 3 Removing the Top Cover 5 3 Replacing the Top Cover 5 4 Memory Modules 5 4 Removing Memory Modules 5 6 Installing Memory Modules 5 7 EISA ISA and PCI Option Cards 5 9 Installing an Option Card 5 10 Removing an Option Card 5 12 Testing an Option Card Installation 5 12 Configuring an Option Card 5 14 Storage Devices 5 14 ...

Page 9: ...ISA Options 6 10 EISA Bus 6 10 ISA Bus 6 12 EISA Configuration Utility ECU 6 12 Before You Run the ECU 6 13 Configuring EISA Options 6 14 Configuring ISA Options 6 16 PCI Option Cards 6 18 Storage Devices 6 19 Determining SCSI Storage Device IDs 6 19 On board SCSI Bus Configuration 6 21 Internal Configuration 6 21 External Configuration 6 22 SCSI Controller Option Cards 6 22 SCSI Bus Backplane Con...

Page 10: ...e Problems 8 8 Boot Problems 8 9 Problems Detected by the Operating System 8 10 Storage Problems 8 11 Option Card Problems 8 12 Network Problems 8 13 EISA ISA Bus Problems 8 13 PCI Bus Problems 8 13 Monitor and Terminal Problems 8 14 Keyboard and Mouse Problems 8 15 Printer Problems 8 16 Overheating Problems 8 16 Using the Fail Safe Loader 8 17 Using the Update Utility 8 17 9 Quick Reference 9 1 I...

Page 11: ...and Mouse Port Connectors 9 8 SCSI Port Connector 9 9 LEDs 9 10 System Board Jumper Settings 9 11 SCSI ID Settings 9 14 Single Controller Configuration Jumper Options 9 14 Specifications 9 15 System Architecture 9 17 Glossary Glossary 1 Index Index 1 ...

Page 12: ......

Page 13: ...rmation is intended for users system managers and others who perform system management tasks Before You Use This Guide If you have not already installed your system refer to the installation sheet shipped with the system Some procedures in this guide refer you to your operating system documentation You will use your operating system documentation along with this guide ...

Page 14: ... operating system and use storage devices Chapter 5 Installing and Removing Components explains how to install and remove internal system components and options Chapter 6 Configuring Your System describes how to configure the system Chapter 7 Upgrading Your System describes how to plan for upgrading your system with additional memory network connections power supply options and firmware Chapter 8 ...

Page 15: ...nds in lowercase letters can be entered in either uppercase or lowercase Commands in uppercase letters must be entered in uppercase show config Console command abbreviations must be entered exactly as shown In command descriptions brackets indicate optional elements In command descriptions braces containing items separated by commas indicate mutually exclusive items In console mode online help ang...

Page 16: ...em Document Part Number AlphaServer 1000 Rackmount Installation Guide EK RMALP IN DEC OSF 1 AXP Factory Installed Software User Information EK SFFIS UG OpenVMS Factory Installed Software User Information EK A0377 UG To Install and Operate Options Document Part Number RRD43 CDROM Disc Drive Operating Guide EK RRDDD IN TZK11 Tape Backup System User s Guide EK TZK11 UG To Service the System Document ...

Page 17: ...mance single processor system is intended for use as a local area network LAN server or commercial applications server It is housed in a rackmount enclosure which contains the system board CPU card other logic modules fans and the power supply The system uses the DECchip 21064 a reduced instruction set computer RISC microprocessor based on the Alpha architecture and provides all the power of a 64 ...

Page 18: ...System Console Firmware You perform many of the tasks for managing and configuring your server system in console mode where the system is controlled by the console subsystem rather than the operating system The console subsystem located in read only memory ROM on the system board contains special software called firmware that interacts directly with hardware components and facilitates interaction ...

Page 19: ...te firmware ARC Switch to the SRM console ARC Run programs specifically written to run within the ARC firmware ARC List Windows NT device names ARC Change Windows NT boot configurations and environment variables ARC Initialize the system ARC Display system configuration SRM Perform diagnostic tests SRM DEC OSF 1 or OpenVMS Boot DEC OSF 1 or OpenVMS SRM Update firmware SRM Switch to the Windows NT ...

Page 20: ...I controller for each backplane allows fully redundant disk subsystems Variable fan speed Adjusts fan speed according to system temperature Internal sensors Monitor and detect internal system temperature fan failure and power supply temperature System Expansion Flexible memory architecture Provides a 128 bit data path with ECC protection System memory can be upgraded from 16 MB to 512 MB using mem...

Page 21: ...are configuration Allows local and remote system configuration Unique asset management Unique system identifier in nonvolatile memory provides easy asset management RAM based error log Records startup error messages Firmware upgrade utility Verifies firmware versions Error information display Identifies CPU bus PCI and system errors Hard drive indicators Provide immediate status information on har...

Page 22: ...igure 1 1 and described in Table 1 2 Figure 1 1 Front Panel Indicators 6 7 MLO 011545 2 3 4 5 1 8 9 10 11 12 1 On OFF switch 2 On OFF indicator 3 Operator control panel 4 Reset switch 5 Halt switch 6 Diskette drive activity indicator 7 Diskette drive eject button 8 Headphone 9 CDROM volume control 10 CDROM activity indicator 11 CDROM eject button 12 CDROM emergency eject hole ...

Page 23: ...system and performs startup tests On Off switch Switches the system unit on and off On Off indicator Lights when the system unit is turned on Diskette drive activity indicator Lights when the system is accessing the diskette drive Diskette drive eject button Ejects a diskette from the diskette drive CDROM volume control Adjusts headphone volume CDROM drive activity indicator Lights when the system...

Page 24: ...Guide Front Panel Switches The On Off Reset and Halt switches are located on the left side of the front panel They are identified by the icons shown in Figure 1 2 Figure 1 2 Front Panel Switches 1 2 3 MLO 011546 1 On Off switch 2 Reset switch 3 Halt switch ...

Page 25: ...m unit are shown in Figure 1 3 and described in Table 1 3 Figure 1 3 Rear Panel Ports and Slots 1 2 3 4 5 6 7 8 9 10 MLO 011547 1 Four additional SCSI port knockouts 2 VGA port 3 Keyboard port 4 Serial port terminal port COM1 5 External SCSI port 6 Mouse port 7 Serial port terminal port COM2 8 Parallel port 9 PCI EISA 10 Power inlet ...

Page 26: ...llel device such as a printer Up to three PCI slots Option cards for high performance network video or disk controllers Up to eight EISA slots Option cards for network video sound or disk controllers Power inlet System unit to a power outlet Internal System Options Your system supports the following types of options Storage options EISA ISA and PCI options Memory options Storage Options Mass stora...

Page 27: ... 4 CDROM drive compartment EISA ISA and PCI Options The system supports EISA ISA and PCI options including those for SCSI storage expansion Networking Communications Graphics Memory Options You can increase your system s memory to 512 megabytes by using various combinations of memory options Adding more memory allows your system to run memory intensive software more quickly The system supports the...

Page 28: ...e 8 MB modules a 64 MB option consisting of five 16 MB modules or a 128 MB option consisting of five 32 MB modules External Options These external options can be added to your system Monitor or terminal Expansion boxes Printers RAID controller Ordering Options The list of supported options is subject to change Contact your sales representative for the current supported options and ordering informa...

Page 29: ...stall the chassis into a cabinet and the cabinet into the site please refer to the AlphaServer 1000 Rackmount Installation Guide EK RMALP IN shipped with your system Hardware Setup Overview Perform these steps to set up your hardware The steps can vary depending on the options you use with your system 1 Select a system location appropriate for service access environmental conditions and power requ...

Page 30: ...u install the rackmount server system ensure All cables you plan to connect to the rackmount system are in place and clearly labeled Terminal data cables Telephone cables Network cables You meet the specifications and environmental conditions listed in the system owner s guide For more information about planning and preparing the installation site for a computer network for free standing system re...

Page 31: ...Installing Your Hardware AlphaServer 1000 Rackmount Owner s Guide 2 3 Figure 2 1 Workroom Area 61 cm 24 in 61 cm 24 in 48 3 cm 19 in 61 cm 24 in 61 cm 24 in 66 04 cm 26 in MLO 011590 ...

Page 32: ...side the system unit circulate the air to prevent excessive heat which can damage system components Power Requirements The power supply connects to an ac outlet Voltage selection is not required The system is intended for use at all rated ac input voltages Table 2 2 lists power supply ratings Table 2 2 Power Supply Ratings Specification Range Voltage 100 120 220 240 V ac Frequency 50 60 Hz Current...

Page 33: ... the accessories that ship with the system Figure 2 2 describes the accessories Figure 2 2 System Accessories 3 2 1 5 6 7 8 MLO 011549 4 1 Keyboard 2 Owner s Guide and EISA Configuration Utility kit 3 System Unit Keys 2 4 ECU diskettes 5 Power cord 6 Mouse 7 MMJ serial connector 8 External SCSI terminator ...

Page 34: ...serial port connector H8571 1 Attaches Digital 423 DECconnect cables External SCSI terminator Terminates the SCSI bus at system rear Optional Accessories Depending upon your system s configuration you may want to order an optional VGA or SVGA monitor or terminal Connecting a Keyboard a Mouse or a Printer If you are using a keyboard a mouse or a printer connect each to the appropriate connector at ...

Page 35: ... VGA 3 1 Monitor port connection 2 Keyboard port connection 3 Mouse port connection 4 Terminal port COM1 connection Connecting to Network Hardware You can use network adapters to connect the EISA and PCI buses Your system supports various network options You can connect to ThinWire AUI or 10Base T Ethernet networks as shown in Figure 2 4 ...

Page 36: ...51 1 AUI cable 2 AUI cable 3 10Base T cable 4 MAU adapter 5 ThinWire cable Verifying Hardware Setup Before you turn on the system check to ensure that you made all the proper cabling connections Refer to the section Basic Operation for information about turning on your system Figure 2 5 shows the external system cabling ...

Page 37: ...d access to the hardware inside the unit Turning the key to the left unlocks the top cover When the cover is locked you cannot remove the top cover and back panel Turning the key to the right locks the system unit and allows you access to install or remove system components When the system unit is unlocked push the top cover to open Figure 2 6 shows the system lock in the unlocked position To remo...

Page 38: ...vides additional security and allows you to attach the system unit to a post or another fixed object Recording the System Unit Key Number Record the number and letter of the system unit key and put it in a safe place in case you need to order a replacement key Figure 2 7 shows the location of the key number on the system unit key Figure 2 7 System Unit Key Number Location ...

Page 39: ...paring to Install DEC OSF 1 Preparing to Install OpenVMS These sections explain how to prepare for installing or upgrading Windows NT Server or Workstation Version 3 5 or later DEC OSF 1 Version 3 0B or later OpenVMS Version 6 1 1H2 or later If your system was shipped with preinstalled software refer to the software documentation to start your operating system for the first time ...

Page 40: ...ft Windows NT product announcement was included with your system it contains important READ FIRST information 3 Contact your LAN administrator for the network information you need This information will vary depending on the type of network hardware and software installed at your location Setting the Operating System Type 1 Turn the system on by pressing the On Off switch on the front of the system...

Page 41: ...s NT 3 5 into the diskette drive 3 From the Supplementary menu select Install new firmware and press the Enter key The update process begins and the following prompt displays Apu 4 Type Update and press the Enter key 5 At the prompt Are you ready to program device type the letter y and press the Enter key 6 If the update is successful the screen displays the message ARC ROM update successful If th...

Page 42: ...ws NT into the diskette drive on your server 2 From the Setup menu select Run EISA Configuration Utility from floppy and press the Enter key After a few moments the EISA Configuration Utility dialog box displays Press the Enter key If any of the EISA option cards in your computer have not yet been identified the system displays a Caution dialog box You can ignore this dialog box because your optio...

Page 43: ...your system After your system performs startup diagnostics the system displays the Windows NT ARC console Boot menu 3 From the Boot menu select Run a program and press the Enter key A Program to run prompt displays 4 Type cd alpha arcinst and press the Enter key The ARC Installation Program screen displays 5 Select Configure Partitions and press the Enter key The available disk partitioning option...

Page 44: ... exist exit the ARCINST program go to the Setup menu choose Manage boot selections and delete all existing boot selections Then return to the Boot menu to restart the ARCINST program and return to step 13 in these instructions 15 When the system displays a list of available disks select the same disk you just formatted and then press the Enter key The list of available partitions displays 16 Selec...

Page 45: ...EISA Configuration Utility ECU diskette for DEC OSF 1 and OpenVMS Before you start the installation be sure to review the DEC OSF 1 release notes for Version 3 0 General Installation and refer to the DEC OSF 1 installation guide for Version 3 0 for further information Setting the Operating System Type 1 Turn the system on After a short wait the operator control panel on the front of the system dis...

Page 46: ...rive for your device show device 3 The show device command displays output similar to this example Example 3 1 The show device Command Display dka400 4 0 6 0 DKA400 RRD43 2893 dva0 0 0 1 DVA0 ewa0 0 0 13 0 EWA0 08 00 2B 3E B6 C8 pka0 7 0 6 0 PKA0 SCSI Bus ID 7 4 When the system displays the device table look for the line with the CDROM device string RRD43 which indicates the CDROM device The devic...

Page 47: ...nstall the ALPHA BASE product in the RIS area from the DEC OSF 1 Version T3 0B 2 kit for the software to work correctly Setting Up a RIS Area on a DEC OSF 1 Server In addition to the information provided in the Sharing Software on a Local Area Network manual for the DEC OSF 1 operating system the following notes apply specifically to setting up a RIS area on a DEC OSF 1 server If you are using a R...

Page 48: ...hen you use an ULTRIX RIS server for DEC OSF 1 Version T3 0B 2 you must issue some additional commands before clients can boot the software Use the RIS install software option to extract or link to the DEC OSF 1 Version T3 0B 2 kit Then perform the following steps __________________________ Note _____________________________ In the following command lines n is the number of the directory where the...

Page 49: ...it r 0 o In the previous example ris2 zips is the product area where the RIS DEC OSF 1 Version T3 0B 2 kit is installed Updating the Boot File for New Clients After you have registered each client you must add the appropriate node for each one Use the following addnode command for ULTRIX servers addnode hostname t user var adm ris risn mips The ris0 mips location is the area into which the product...

Page 50: ... 1 Server To boot from an ULTRIX server see the section Booting from an ULTRIX Server Booting from a DEC OSF 1 Server Use the show device command at the SRM console prompt to determine which network adapter your server is using The network adapter will have a value such as ewa0 or era0 show device The show device command displays output similar to Example 3 2 Example 3 2 The show device Command Di...

Page 51: ... Command Display dka400 4 0 6 0 DKA400 RRD43 2893 dva0 0 0 1 DVA0 ewa0 0 0 13 0 EWA0 08 00 2B 3E B6 C8 pka0 7 0 6 0 PKA0 SCSI Bus ID 7 Use the following command syntax to boot your system over the network set device_protocols mop For example if the device you are booting from with the mop protocol is ewa0 enter the commands in Example 3 5 Example 3 5 Mop Protocol ewa0 set ewa0_protocols mop boot e...

Page 52: ...m components including the system unit console monitor or terminal drives and printer Refer to the section Basic Operation in this guide if necessary 3 Set up your system to record the installation procedure on either a terminal or a printer attached to the console terminal If you do not do this screen messages will be lost You should record a transcript of screen messages to refer to in case ther...

Page 53: ...ystem displays the SRM console prompt Required PALcode If your computer console does not have a specific minimum version of the privileged architecture library code PALcode you may not be able to boot your system during the installation or upgrade procedure To ensure the correct version perform these steps before you perform an installation or upgrade 1 At the SRM console prompt on your running sy...

Page 54: ......

Page 55: ...m functions It includes the following topics Turning the System On Turning the System Off Accessing the System from a Remote Location Interpreting Startup Messages Using the Consoles Booting the Operating System Using Storage Drives Caring for Your System This chapter assumes you set up the hardware and made all necessary connections as described in the Hardware Installation chapter ...

Page 56: ...ting system was installed by switching to the SRM console and entering the show os_type command Refer to Switching to the DEC OSF 1 and OpenVMS SRM Console in this section To turn on a system that has the operating system already installed perform these steps 1 Make sure the top cover of the system unit enclosure is in place The system will not start if the cover is not in place 2 Plug the power c...

Page 57: ...onsole prompt 6 If you encounter a problem verify that you correctly performed steps 1 through 4 Refer to Chapter 8 Troubleshooting for additional information Systems without Preinstalled Software To turn on a system that has no operating system installed perform these steps 1 Connect any external options such as monitors or terminals or expansion boxes that house storage devices 2 Make sure the t...

Page 58: ... you may have to perform one or all of the following tasks depending on the startup display messages and the operating system you choose to run Run the EISA Configuration Utility Check required environment variable settings Change the way your system powers up or boots Verify your configuration Refer to the section Booting the Operating System in this chapter for more information on each of these ...

Page 59: ...uctions in the operating system documentation 2 Press the On Off switch on the front of the system unit 3 Turn off all external options that are connected to the system unit Turning the System Off for an Extended Period If you need to turn off your system for an extended period first turn off power as described above Next unplug the power cord from the power controller Accessing the System from a ...

Page 60: ...tup display on your monitor or terminal screen The Boot menu for Windows NT systems or the console prompt for DEC OSF 1 or OpenVMS systems on your monitor or terminal screen While the system runs the startup tests the operator control panel on the front of the system displays a series of codes When the startup tests are complete the panel displays the following message Model 4 200 During the start...

Page 61: ...nt Corporation Boot menu Boot the default operating system Boot an alternate operating system Run a program Supplementary menu Use the arrow keys to select then press Enter Systems with DEC OSF 1 or OpenVMS If you are using the DEC OSF 1 or OpenVMS operating systems the SRM console prompt displays after the system startup display The prompt looks like this To display any messages that scrolls by e...

Page 62: ...error code If the System Passes Startup Tests If the system passes the startup tests it either boots the selected operating system or halts in console mode depending on the system default settings If the System Fails Startup Tests If the system fails the startup tests perform these steps 1 Turn the system unit off wait approximately 15 seconds then turn it on again 2 If the system continues to fai...

Page 63: ...ating systems press the Halt switch only after you have shut down the operating system using the correct shutdown procedure ____________________________________________________________ The Halt switch halts the Windows NT operating system you must then press the Reset switch to completely reboot the firmware When to Switch Consoles You can perform most console related tasks from the interface desi...

Page 64: ... 5 When the system displays the message Power cycle the system to implement the change press the Reset button These steps load the firmware Once the DEC OSF 1 or OpenVMS firmware is loaded and the system is initialized the system displays the SRM console prompt Switching to the Windows NT ARC Console To switch from the DEC OSF 1 or OpenVMS SRM console to the Windows NT ARC console type the followi...

Page 65: ...Access the Setup menu List the ARC firmware device names for the installed devices Return to the Boot menu Setup Menu Functions The Setup menu items allow you to perform these tasks Set the system time Set the default system partition Configure the system floppy drives and keyboard Manage the Windows NT ARC boot selections Set the system to boot automatically Run the EISA Configuration Utility Edi...

Page 66: ...s Additional commands are available for system diagnosis and other complex tasks These commands require detailed knowledge of your system Do not use them without fully understanding how they can affect your system To see a list of additional commands enter help or man at the SRM console prompt __________________________ Note _____________________________ When you enter a command that results in a ...

Page 67: ... help command Initialize the system init init Halt system tests invoked by test command kill_diags kill_diags Display online help about using console commands man man command Display status of all system processes ps ps Set an environment variable set set default envar val Display the value of an environment variable or display configuration information show show envar config device memory pal ver...

Page 68: ...entary menu The system displays the Supplementary menu 3 Choose Set up the system The system displays the Setup menu 4 Choose Help menu and press Enter The system displays the Setup menu help screen Setup Menu Example 4 3 shows a partial Setup menu display with the help menu item selected shown in bold Example 4 3 Setup Menu ARC Multiboot DEC Version n nn Thursday 6 10 1994 9 49 50 PM Copyright c ...

Page 69: ...o a menu item means that something is wrong in this area of the machine and you should select this item to fix it Reset system to factory defaults does steps 2 5 for a typical system The ESCape key returns from a menu and aborts a sequence The firmware automatically reboots if the configuration is changed Press any key to continue Getting Help About the DEC OSF 1 and OpenVMS SRM Console To get onl...

Page 70: ...cat check chmod clear continue create date deposit dynamic echo edit eval examine exer exit false find_field fr_cmd free grep hd help or man init kill line ls more net ps rm sa semaphore set set host shell show show cluster show config show hwrpb show map show me show_iobq sleep sp start stop true update wc x Booting the Operating System You may need to perform these tasks before you boot your ope...

Page 71: ...show at the SRM console prompt Operating system set os_type Ethernet device type set ew o_mode Speed for Fast SCSI devices set pk 0_fast Boot device set bootdef_dev Boot flags set boot_osflags Changing Startup and Boot Defaults You can change the way the system starts up or boots the operating system For example you can set the system to autoboot or you can change the default boot device To make t...

Page 72: ...t expires If the value is NO the system halts at the Windows NT firmware Boot menu Windows NT countdown 10 seconds default value Specifies the time limit within which you can stop the Windows NT operating system from booting if AUTOLOAD is set to YES The time limit is specified in seconds When you turn on the system or reinitialize the firmware the system displays the seconds remaining before the ...

Page 73: ...firmware when you correct the error Verify Your Configuration Windows NT Systems To verify your Windows NT configuration select the ARC console menu option Display Hardware Configuration which lists the ARC boot device names for devices installed in the system For a more complete listing of the options that are recognized by your system you may want to enter the DEC OSF 1 and OpenVMS commands desc...

Page 74: ... Windows NT When the system ships with the Microsoft Windows NT operating system installed the system default settings cause the system to boot from the system disk automatically after it successfully completes the startup tests However the system counts down for 10 seconds after it displays the Boot menu before booting You can stop the system from booting before this time limit expires by choosin...

Page 75: ...ts from the system disk You can set alternative boot selections if for example you want to boot the operating system from a different device Using the Windows NT Boot Menu Example 4 6 shows the Windows NT Boot menu Example 4 6 Windows NT Boot Menu ARC Multiboot Alpha AXP Version n nn Copyright c 1993 Microsoft Corporation Copyright c 1993 Digital Equipment Corporation Boot menu Boot the default op...

Page 76: ...boot the system using an alternative boot selection choose Boot an alternative operating system on the Boot menu and press Return The system displays the alternative boot selection names 3 Choose the alternative boot selection name you want to boot and press Return The system boots from the boot selection that you choose Windows NT Boot Selection Menu Use the Windows NT Boot selection menu to chan...

Page 77: ...ormation on preinstalled OpenVMS software see the OpenVMS Factory Installed Software user information card When the system is shipped with DEC OSF 1 or OpenVMS software installed the system default settings cause the system to boot from the system disk automatically after it successfully completes the startup tests You can change these settings if for example you want the system to halt at the con...

Page 78: ...rlier in this chapter Using Storage Drives Mass storage drives are devices that store large amounts of data for extended periods The system accommodates the following types of storage devices shown in Figure 4 2 One 3 inch diskette drive Two 5 inch half height drives CDROM or tape Up to three 3 inch fixed hard disk drives The drives are located in compartments inside your system as shown in Figure...

Page 79: ... the figure on the diskette to either the write protected or write enabled position 2 Insert the diskette as shown in the figure The activity indicator 2 in the figure lights when the system reads the diskette Figure 4 3 Diskette Drive Components Protect MLO 011553 1 2 3 1 Write protect switch 2 Activity indicator 3 Eject button To remove a diskette 1 Press the Eject button 3 in the figure on the ...

Page 80: ...________________________ Figure 4 4 CDROM Drive Components 1 2 3 4 5 6 MLO 011554 1 Headphone port 2 Volume control 3 Activity indicator 4 Eject button 5 Emergency eject hole 6 CDROM To insert a disc into the drive 1 Press the CDROM drive Eject button 4 in the figure The CD caddy ejects 2 Load the CD into a caddy 6 in the figure 3 Push the caddy into the CDROM drive The activity indicator 3 in the...

Page 81: ...t allow any excess fluid to leak into the system keyboard or monitor Wait until the system is completely dry before you turn it on Cleaning Your Mouse If your mouse does not move smoothly or if the pointer jumps across the screen the ball inside the mouse may need cleaning To clean the ball do the following 1 Turn the mouse over and remove the plate on the bottom 2 Remove the rubber ball 3 Clean t...

Page 82: ...use and any other cables from the back of the system unit Ensure you have taken all safety precautions before you remove or deinstall equipment Refer to the installation guide for more details Installing Your System at a New Location After you move the system to a new location perform the installation instructions that came with your system to unpack and install it Ensure that the new location con...

Page 83: ... are listed below Preparing to Install or Remove Components Top Panels Memory Modules EISA ISA and PCI Option Cards Storage Devices Network Interface Card Power Supply CPU Card Removing Replacing Other Options _________________________ Caution ___________________________ Be sure you follow appropriate antistatic precautions whenever you handle internal components Components listed in Removing Repl...

Page 84: ...rocedures described in the following sections Flat head screwdriver Phillips screwdriver Antistatic wrist strap Replacement option board kit or device kit if necessary Antistatic Precautions When you handle internal system components use an antistatic wrist strap to avoid damaging the components _________________________Caution____________________________ Do not disconnect the system unit power co...

Page 85: ...perating system documentation 2 Set the On Off switches on all external options connected to the system to the off position 3 Set the On Off switch on the system unit to the off position An interlocking sensor switch inside the system unit automatically turns off the system if you remove the top cover and do not turn off the system __________________________ Note_____________________________ Wait ...

Page 86: ... the unit from the rear 2 Lock the top cover by turning the system unit key to the left 3 Set the On Off switches on all external options connected to the system to the on position 4 Set the On Off switch on the system unit to the on position Memory Modules The system unit supports 20 single in line memory module SIMM connectors on the system board The SIMM connectors are grouped in four memory ba...

Page 87: ...n you install a memory option in a memory bank you must install a memory module in all of the connectors in that bank All memory modules within a bank must be of the same capacity Larger SIMM groups must occupy the lower numbered banks The system unit supports four sizes of memory options 16 32 64 and 128 megabytes Using combinations of these four memory options the system supports between 16 to 5...

Page 88: ...___________________Caution____________________________ Static electricity can damage electronic components Use an antistatic wrist strap when you handle these components see the section Antistatic Precautions ____________________________________________________________ You may need to remove memory modules to either remove or install another memory module Note the position of any memory modules yo...

Page 89: ...ut of its connector You may want to use a screwdriver to press back on the metal clips Figure 5 7 Removing a Memory Module MLO 011575 1 2 1 Metal clips 2 Memory module in connector Installing Memory Modules You need to install a new memory module to replace a faulty module or when you upgrade a memory bank You may need to remove memory modules in order to access the memory slots for any new module...

Page 90: ...ach end of the slot see Figure 5 8 2 Reinstall any memory modules you removed for access 3 Replace the system covers following the procedures in Replacing the System Unit Covers 4 Test the memory configuration using these commands show memory test memory For more information see the section Configuring Memory in Chapter 6 Configuring Figure 5 8 Installing a Memory Module MLO 011574 1 2 ...

Page 91: ...des these tasks Installing an Option Card Removing an Option Card Testing an Option Card Installation Configuring an Option Card Figure 5 9 shows the option card slots on the system board Figure 5 9 EISA ISA and PCI Slots on the System Board 1 3 MLO 011572 2 1 EISA ISA option slots 2 PCI option slots 3 PCI or EISA ISA option slots Note If the top EISA option slot is used the bottom PCI slot cannot...

Page 92: ...uick Reference shows the jumper location ____________________________________________________________ _________________________Caution____________________________ Static electricity can damage electronic components Use an antistatic wrist strap when you handle these components See Antistatic Precautions ____________________________________________________________ 1 Select a vacant option card slot...

Page 93: ...e system board and press it firmly into place 5 Secure the option card to the chassis using the screw you removed 6 When you finish removing or installing internal options reassemble the system following the procedure described in Replacing the Top Cover earlier in this chapter 7 Test the option card installation see the section Testing an Option Card Installation later in this chapter Figure 5 11...

Page 94: ...ews 2 securing the option card to the chassis 3 Carefully disconnect the option card 1 from the slot connectors on the system board and remove it from the system 4 If you intend to leave the option slot vacant install a slot cover and secure it to the chassis using the screw you removed 5 When you finish removing or installing internal options reassemble the system following the procedure describe...

Page 95: ... option Enter the show device command to see the device name 4 Run a self test on the option by entering the test command followed by its device name If the self test passes the system displays the word OK 6 before it displays the console prompt If the system displays a failure message see Troubleshooting Example 5 1 shows the information that displays when you enter the show config command Exampl...

Page 96: ...ines the EISA option slots and reports whether you need to run the EISA Configuration Utility See the section EISA and ISA Options in Chapter 6 Configuring for more information When you install PCI option cards you do not need to perform any configuration procedures The system configures PCI cards automatically Storage Devices The system unit is designed to accommodate multiple SCSI devices includ...

Page 97: ... s Guide 5 15 Identifying the Drive Bays The system contains six storage drive bays shown in Figure 5 12 Figure 5 12 System Drive Bays 1 2 3 MLO 011568 4 1 3 inch fixed disk drives 3 2 3 inch diskette drive bay 3 5 inch SCSI tape drive bay 4 5 inch SCSI CDROM drive bay ...

Page 98: ...lling a drive set the SCSI ID to 5 the default ID for a CDROM drive See the section Determining SCSI Storage Device IDs in Chapter 6 Configuring Your System for more information 3 Remove the drive from the bay by loosening the retaining screws and pulling 4 Remove the securing bracket on the right side by removing the screws 5 Attach the securing bracket to the drive you want to install 6 Slide th...

Page 99: ...ive 2 Locate the ID select switch toward the rear on the righthand side of the replacement diskette drive Set the switch to the 1 position 3 Slide the diskette assembly into the front of the bay until the screw holes align with the holes on the bracket 4 Attach the mounting bracket to the replacement diskette drive using the two screws you removed from the original diskette drive 5 Connect the pow...

Page 100: ...s in your system refer to the section Installing an Option Card earlier in this chapter For information on cabling them to destinations outside the unit refer to the documentation that accompanies the option Power Supply The following procedures describe how to install and remove the power supply Removing and Installing the Power Supply To install the power supply Figure 5 15 perform these steps F...

Page 101: ...ewdriver remove one screw item 3 at the rear of the power supply 12 Using a short Phillips head screwdriver remove the two screws on the power supply mounting bracket located on the left front side of the power supply 13 Remove the power supply mounting bracket and slide the power supply out about 2 inches 14 Reach in behind the power supply from the top of the workstation and unplug the AC connec...

Page 102: ...ution____________________________ Be sure you follow appropriate antistatic precautions whenever you handle internal components ____________________________________________________________ Removing the CPU Card To remove the CPU card refer to Figure 5 16 and perform these steps 1 Unscrew the crossbar that secures the outer edge of the CPU card 2 Lift up on the other end of the bar Release the card...

Page 103: ...Installing and Removing Components AlphaServer 1000 Rackmount Owner s Guide 5 21 Figure 5 16 Removing and Installing the CPU Card 1 2 3 MLO 011561 1 Crossbar retaining screw 2 CPU card 3 Handle clips ...

Page 104: ...slot 2 Press inward on the handle clips on each end of the card until they catch in a closed position 3 Place the crossbar in position and screw in the single retaining screw Removing Replacing Other Options The following components should be installed by a qualified service representative only System board System fan Interlocking sensor switch Operator control panel For assistance in removing or ...

Page 105: ...nd ISA Option Cards PCI Option Cards Storage Devices Viewing the System Configuration Several SRM console commands or ARC console menu options allow you to examine your system configuration and environment variable settings To use these commands or menu options you need to invoke console mode For information about invoking console mode refer to the section Using the Consoles in Chapter 4 Basic Ope...

Page 106: ...iables __________________________ Note _____________________________ For a more complete listing of the options recognized by your system see the next section SRM Console Configuration Commands ____________________________________________________________ To enter DEC OSF 1 and OpenVMS console commands you must switch to the SRM console see the section Switching between Consoles in Chapter 4 Basic ...

Page 107: ...e show config command displays all devices found on the system bus PCI bus and EISA bus You can use the information in the display to identify target devices for commands such as boot and test as well as to verify that the system sees all the devices that are installed The configuration display looks similar to that in Example 6 1 Example 6 1 The show config Command show config Digital Equipment C...

Page 108: ...how device command displays the devices and controllers in the system Synopsis show device device_name Arguments device_name The device name or device abbreviation When abbreviations or wild cards are used all devices that match the type are displayed The command and resulting display are shown Example 6 2 The device name convention used in the display is shown in Figure 6 1and is explained in the...

Page 109: ...rt DU DSSI disk MU DSSI tape 2 Storage Adapter ID One letter storage adapter designator a b c 3 Device Unit Number Unique device unit number MSCP Unit Number SCSI unit numbers are forced to 100 X Node ID 4 Bus Node ID Number 5 Channel Number Used for multi channel devices 6 Slot Number For EISA options corresponds to EISA slot numbers 1 8 For PCI options slot Ethernet adapter EWA0 Slot 1 SCSI cont...

Page 110: ...Total Bad Pages 0 1 2 3 4 5 6 7 MLO 011587 POO show memory Elements of show memory Command in Example 6 3 1 Module slot number 2 Size of memory module 3 Base or starting address of memory module 4 Interleave mode number of modules interleaved 1 to 4 way interleaving 5 Interleave unit number 6 Status passed failed or not installed 7 Number of bad pages in memory 8 KB page The set and show Commands ...

Page 111: ...riable as an integer string Creates variable as a string default The set and show commands and a sample display are shown in Example 6 4 Example 6 4 The set and show Commands set bootdef dev ewa0 show bootdef_dev ewa0 show auto_action boot set boot_osflags 0 1 __________________________ Note_____________________________ Remember to switch back to the Windows NT ARC console before booting the Windo...

Page 112: ...r Correction Code Figure 6 2 shows the memory bank groupings on the system board A minimum of one memory bank five modules is required ________________________ Warning ___________________________ Before installing a memory module turn off all power to the system Refer to Turning the System Off in Chapter 4 Basic Operation for information about turning off power ____________________________________...

Page 113: ...inimum 32 MB recommended Windows NT Server 32 MB memory 64 MB recommended Network Connections Using network adapters you can connect to the EISA and PCI buses Your system supports various network options You can connect to ThinWire AUI or 10Base T Ethernet networks as shown in Figure 2 5 Setting Network Configuration Use the following configuration commands to set the network configuration for the...

Page 114: ...n by examining the contacts of the card see Figure 6 3 EISA cards have two interlocking rows of gold contacts ISA cards have a single row of gold contacts Figure 6 3 EISA and ISA Cards ISA EISA MLO 011570 EISA Bus The EISA Extended Industry Standard Architecture bus is a 32 bit industry standard input output bus EISA is a superset of the well established 16 bit ISA bus EISA was designed to accept ...

Page 115: ...hout first properly turning off the system the system will shut down with potential loss of data ____________________________________________________________ Figure 6 4 EISA ISA and PCI Open Slots 1 3 MLO 011573 2 1 EISA ISA option slots 2 PCI option slots 3 PCI or EISA ISA option slot Note If the top EISA option slot is used the bottom PCI slot cannot be used If the bottom PCI slot is used the to...

Page 116: ...anels before attempting to turn on the system again _________________________Caution____________________________ Do not remove the system s top cover when the system is running If you do so without first properly turning off the system the system will shut down with potential loss of data ____________________________________________________________ For information about installing a specific optio...

Page 117: ...ter 7 Upgrading for instructions on obtaining information on options ____________________________________________________________ _________________________ Caution ___________________________ Turn the system off before you install EISA options ____________________________________________________________ Before You Run the ECU _____________________________ Note__________________________ To run the ...

Page 118: ...cessories box with your system Make a copy of the diskette and keep the original in a safe place Use the backup copy for configuring options ECU Diskette DECpc AXP for Windows NT ECU Diskette DECpc AXP for DEC OSF 1 and OpenVMS Configuring EISA Options EISA options are recognized and configured automatically To configure an EISA bus that contains no ISA options follow these steps 1 Install move or...

Page 119: ...ation files it displays the main menu The CFG file for the option may reside on a configuration diskette packaged with the option or may be included on the system configuration diskette __________________________ Note_____________________________ It is not necessary to run Step 2 of the ECU Add or remove boards EISA boards are recognized and configured automatically _______________________________...

Page 120: ...witch Once the console firmware is loaded and device drivers are initialized you can boot the operating system Configuring ISA Options To configure ISA options follow these steps __________________________ Note _____________________________ Do not install ISA cards until after you start the EISA Configuration Utility ____________________________________________________________ 1 Start up the syste...

Page 121: ...ion may reside on a configuration diskette packaged with the option If so insert that diskette and follow its directions For most ISA options the configuration CFG file is not on a diskette If it is not you need to use the Generic ISA Adapter Definition option on the ECU diskette 3 Change settings or resources optional The View or Edit Details ECU option is used to change user selectable settings ...

Page 122: ...m console c Select your operating system then press Enter on the Setup menu d When the message Power cycle the system to implement the change is displayed press the Reset button Do not press the On Off switch Once the console firmware is loaded and device drivers are initialized you can boot the operating system 7 Install the ISA card using the instructions provided with the ISA option and turn on...

Page 123: ... information about turning off power ____________________________________________________________ Storage Devices Configuring the storage devices on your system requires assigning the correct SCSI IDs according to the type of configuration you choose single controller single controller with jumper dual controller or triple controller Determining SCSI Storage Device IDs When you add or remove a CDR...

Page 124: ...and to display the SCSI configuration The system responds with a display similar to that shown in Example 6 5 2 Examine the ADDR column in the display The ADDR column lists the SCSI address of each device connected to the SCSI bus The first number in the SCSI address is the SCSI ID It must be a unique number in the range 0 to 7 Any unused SCSI IDs in this range are available for use by the devices...

Page 125: ...e system You can configure this bus to be purely an internal bus or to support a restricted set set of internal SCSI devices and a single external SCSI device You can also configure this bus to support only the 5 inch removable media devices and up to five external SCSI devices when an alternative SCSI controller option is connected to the StorageWorks shelf Internal Configuration When you configu...

Page 126: ...cted to only the 5 inch removable media devices and then routed to an external bulkhead connector see Figures 6 9 and 6 10 The bus can be terminated at this point using an external SCSI terminator 12 41667 01 or an external SCSI cable can be attached to connect to external SCSI devices To meet SCSI bus length restrictions the total external bus length must be less than 1 5 meters SCSI Controller O...

Page 127: ...talled _________________________ Caution ___________________________ Avoid bending the SCSI cable when folding it ____________________________________________________________ 1 Insert the end of the SCSI cable 17 04153 01 in its system board connector 2 Connect the SCSI cable CDROM drive connector to the rear of the CDROM drive 3 Connect the cable to the rear of the tape drive if one is installed ...

Page 128: ...I Configuration In the single controller configuration shown in Figure 6 7 the three fixed hard drives are run from the system board SCSI controller The system reserves SCSI ID numbers for the CDROM drive ID 4 and the tape drive ID 5 Figure 6 7 Single Controller SCSI Configuration MLO 011563 ...

Page 129: ...Configuring Your System AlphaServer 1000 Rackmount Owner s Guide 6 25 Figure 6 8 SCSI Cables The following figure shows the correct cabling for the SCSI Configuration MLO 011565 17 04153 01 17 03962 02 ...

Page 130: ......

Page 131: ...lan for upgrading your server Once you decide which options to add refer to Chapter 5 Installing and Removing Components for information about how to install new options or replace existing ones The following list of tasks will help you plan an upgrade Determine your current configuration Determine your new configuration Determine whether you can install the new option yourself Order the option In...

Page 132: ...to see the Available boot devices display Note that this display does not list tape drives or network devices If you are running the DEC OSF 1 or OpenVMS operating systems get a list of your system modules and devices by entering the show config command at the console prompt 2 Determine your new configuration You can obtain a current list of supported options from several sources including The Dig...

Page 133: ... Options Catalog You can obtain information about hardware configurations for your server from the Digital Systems and Options Catalog The catalog is regularly published to assist customers in ordering and configuring systems and hardware options Each printing of the catalog presents all of the products that are announced actively marketed and available for ordering You can also obtain information...

Page 134: ...nterface cards Graphics cards SCSI controller cards Video cards Operating systems RAID controller Firmware Firmware You may want to update your system firmware as later versions become available The Windows NT SRM firmware and the DEC OSF 1 and OpenVMS SRM firmware reside in the four FlashROM chips located on the system board This section describes how to update to a later version of firmware You ...

Page 135: ...te 4 Turn the system off and on 5 Confirm the update show version Updating Firmware Using the Network To update the firmware using the network refer to the Read Me instructions on the Web Server Updating Firmware Using the Diskette Drive To update the firmware using the diskette drive perform these steps 1 Insert the diskette with the new firmware version into the diskette drive 2 Enter this comma...

Page 136: ......

Page 137: ...identify the source of a particular problem To correct a problem locate the troubleshooting table for that problem type and follow the guidelines provided If you cannot correct the problem report it to your service representative This chapter covers the following topics Troubleshooting Overview System Diagnostics Power Problems Console Problems Boot Problems Problems Detected by the Operating Syst...

Page 138: ... whole system show its status or terminate the testing System Diagnostics No startup display appears when you turn on the system The power supply has shut down Power Problems Startup tests do not complete Console Problems The system cannot boot the operating system Boot Problems or System Diagnostics The operating system reports errors is hung or crashes Problems Detected by the Operating System T...

Page 139: ... memory you would a 1 3 3 beep code one beep a pause a burst of three beeps a pause and another burst of three beeps Table 8 2 Error Beep Codes Beep Code Meaning Action 1 1 4 The SROM code could not read the flash ROM headers or there was a checksum failure Refer to the section Using the Fail Safe Loader 3 3 1 Generic system failure Call your service representative 1 2 1 TOY NVRAM failure Call you...

Page 140: ...e tests progress If a device is not available to test a message displays To run a complete diagnostic test using the test command the system configuration must include Serial loopback connected to the COM2 port Parallel loopback connected to the parallel port Connection to a network or a terminator connected to the Ethernet port A diskette with files installed A CDROM with files installed The test...

Page 141: ...ors on COM2 and parallel port type kill_diags to halt testing type show_status to display testing progress type cat el to redisplay recent errors Testing COM2 port Setting up network test this will take about 20 seconds Testing the network 80 Meg of System Memory Bank 0 32 Mbytes 8 MB Per Simm Starting at 0x00000000 Bank 1 32 Mbytes 8 MB Per Simm Starting at 0x02000000 Bank 2 16 Mbytes 4 MB Per Si...

Page 142: ...y executing The kill command terminates a specified process The kill_diags command terminates all diagnostics The show_status Command The show_status command reports one line of information per executing diagnostic Many of the diagnostic tests run in the background and provide information only if an error occurs Use the show_status command to display the progress of diagnostics ...

Page 143: ...ac power present but system does not power on Check the On Off switch on the operator control panel Check that the ambient room temperature is within environmental specifications 10 40 C 50 140 F Check that cable connectors on the system board are properly connected Check that the internal power supply cables are plugged in at the right place on both the power supply and system backplane Check the...

Page 144: ...cation port and cannot be viewed from the VGA monitor Try connecting a console terminal to the COM1 serial communication port If necessary use a 9 pin connector Check the baud rate setting for the console terminal and system The system baud rate setting is 9600 When using the COM1 serial port set the console environment variable to serial If you have verified that there are no monitor or terminal ...

Page 145: ... the show bootdef_dev command to display the boot device Windows NT Select the ARC console menu option Display Hardware configuration Use the Setup menu to change the environment variable System does not boot Check that the Halt switch is set to the off position Verify that you have not installed an unsupported graphics module or another type of unsupported adapter Run the test command See the tab...

Page 146: ... TE for information about using the DEC OSF 1 Crash Utility No startup display The console environment is set to serial thus the startup screen is routed to the COM1 serial communication port and cannot be viewed from the VGA monitor If you are using a VGA monitor set the console environment variable to graphics Use the set console graphics command Operating system is up Have your service provider...

Page 147: ...n amber Drive has failed Replace the drive Drives with duplicate SCSI IDs are missing from the show config display Duplicate SCSI IDs when removable media bus is extended to StorageWorks shelf Correct removable media SCSI device IDs Valid drives are missing from the show config display One drive may appear seven times on the configuration screen display SCSI ID is set to 7 reserved for host ID Cor...

Page 148: ... missing from the show config display One drive may appear seven times on the configuration display Change host ID using the set pk 0_host_id command Faulty cable termination Missing or loose cables Activity indicators do not light Drive missing from the show config display Check cable termination Remove device and inspect cable connections Cable length Activity indicators do not light Check cable...

Page 149: ...d with the most recently installed controller See what the hardware jumper and switch settings should be for each ISA controller See what the software setting should be for each ISA and EISA controller See if the ECU deactivated any controllers to prevent conflict See if any controllers are locked which limits the ECU s ability to change resource assignments 3 Confirm that hardware jumpers and swi...

Page 150: ...s 9600 Connect the console terminal to the COM1 serial communication port and set the console environment variable to serial set console serial command The power cord is not connected The power cord may be faulty The power cord socket may not be working Make sure all power cords are connected correctly at both ends Try a power cord that works or test the power socket with an appliance that works T...

Page 151: ...ating a keyboard error The keyboard is connected incorrectly Make sure the keyboard is connected to the keyboard port The mouse pointer displays on the monitor but does not move correctly The mouse is connected incorrectly The mouse ball is dirty Make sure the mouse cable is connected correctly in the mouse connector Remove the ball from the mouse and clean it in a lukewarm mild soap solution Dry ...

Page 152: ...if necessary Overheating Problems The system contains internal sensors that monitor system and power supply temperature and shut down the system if maximum temperature limits are exceeded If the system shuts down unexpectedly Verify that the ambient temperature does not exceed the limits specified in Table 2 1 Optimal Environmental Conditions Refer to Table 8 3 Power Problems to troubleshoot power...

Page 153: ...the system automatically loads the Update Utility from diskette into memory To activate FSL 1 Turn off the system 2 Install the update utility diskette into the diskette drive 3 Remove the top cover See Removing Top and Side Panels in Chapter 5 Installing and Removing Components 4 Enable FSL by moving the jumper on the CPU card to the position nearest the system board see Figure 8 1 5 Replace the ...

Page 154: ...Troubleshooting Your System 8 18 AlphaServer 1000 Rackmount Owner s Guide Figure 8 1 Fail Safe Jumper on the CPU Card 1 MLO 011583 1 J6 pin fail safe jumper ...

Page 155: ... LEDs System Board Jumper Settings SCSI ID Settings Specifications Block Diagram Messages The system maintains a console event log consisting of status messages received during startup testing If problems occur during startup standard error messages may be embedded in the console event log To display the messages in the console event log use the cat el command ...

Page 156: ...s system components on the front panel Figure 9 1 System Front View 6 7 MLO 011545 2 3 4 5 1 8 9 10 11 12 1 On Off switch 2 On Off indicator 3 Operator control panel 4 Reset switch 5 Halt switch 6 Diskette drive activity indicator 7 Diskette drive eject button 8 Head phone jack 9 CDROM volume control 10 CDROM activity indicator 11 CDROM eject button 12 CDROM emergency eject hole ...

Page 157: ...tem ports and slots on the rear panel Figure 9 2 System Rear View 1 2 3 4 5 6 7 8 9 10 MLO 011547 1 Four additonal SCSI port knockouts 2 VGA port 3 Keyboard port 4 Serial port terminal COM1 5 External SCSI port 6 Mouse port 7 Serial port terminal COM2 8 Parallel port 9 PCI EISA slots 10 Power inlet ...

Page 158: ... View Figure 9 3 shows system components through the top view with the panel removed Figure 9 3 System Top View 2 3 4 5 6 7 8 9 10 MLO 011562 1 1 CDROM drive 2 Tape drive 3 Diskette Drive 4 OCP panel 5 Power supply 6 Hard drives 7 System board 8 EISA card 9 CPU card 10 Fan ...

Page 159: ... 011588 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 EISA ISA expansion slots 1 8 top to bottom 2 PCI expansion slots 11 13 top to bottom 3 CPU module connector 4 Memory module connectors 20 5 Power connector 6 Power connector 7 Power connector 8 Diskette drive connector 9 Upper fan connector 10 Lower fan connector 11 Internal SCSI connector 12 PCI EISA expansion slots 13 TOY NVRAM chip E78 on board 14 N...

Page 160: ...minal Table 9 1 lists pin assignments for the VGA port Table 9 1 VGA Port Pinouts Pin Signal Function 1 Red Red color driver 2 Green Green color driver 3 Blue Blue color driver 4 NC Not connected 5 GNDB Video ground 6 GNDB Video ground 7 GNDB Video ground 8 GNDB Video ground 9 NC Not connected 10 GNDB Video ground 11 NC Not connected 12 NC Not connected 13 HSYNC Horizontal synch 14 VSYNC Vertical ...

Page 161: ... low signal Table 9 2 Parallel Port Pinouts Pin Signal Function 1 STB R Strobe 2 PRTD0 Printer data bit 0 3 PRTD1 Printer data bit 1 4 PRTD2 Printer data bit 2 5 PRTD3 Printer data bit 3 6 PRTD4 Printer data bit 4 7 PRTD5 Printer data bit 5 8 PRTD6 Printer data bit 6 9 PRTD7 Printer data bit 7 10 ACK Acknowledge 11 BUSY Busy 12 PE Paper end 13 SLCT Select 14 AUTOFDXT Autofeed 15 ERR Error 16 INIT ...

Page 162: ...CD Data carrier detect 2 RXD Receive data 3 TXD Transmit data 4 DTR Data terminal ready 5 GND Ground 6 DSR Data set ready 7 RTS Request to send 8 CTS Clear to send 9 RI Ring indicator Keyboard and Mouse Port Connectors The keyboard and mouse connectors consist of two 6 pin mini DIN connectors Table 9 4 lists their pin assignments Table 9 4 Keyboard and Mouse Port Pinouts Pin Signal 1 Data 2 Reserv...

Page 163: ...inouts Pin Signal Pin Signal 1 GND 26 DB 0 2 GND 27 DB 1 3 GND 28 DB 2 4 GND 29 DB 3 5 GND 30 DB 4 6 GND 31 DB 5 7 GND 32 DB 6 8 GND 33 DB 7 9 GND 34 DB P 10 GND 35 GND 11 GND 36 GND 12 RESERVED 37 RESERVED 13 OPEN 38 TERMPWR 14 RESERVED 39 RESERVED 15 GND 40 GND 16 GND 41 ATN 17 GND 42 GND 18 GND 43 BSY 19 GND 44 ACK 20 GND 45 RST 21 GND 46 MSG 22 GND 47 SEL 23 GND 48 CD 24 GND 49 REQ 25 GND 50 I...

Page 164: ...ED green Lights when the system unit is turned on Diskette drive activity LED green Lights when the system is accessing the diskette drive CDROM drive activity LED green Lights when the system is accessing the CDROM drive StorageWorks Disk Drive green Blinks when reading or writing to disk StorageWorks Disk Drive amber Lights when the disk has a problem ...

Page 165: ... system in an orderly sequence Enabled J50 FROM VPP enable Connects 12 volts from the power supply to the VPP pins of the Flash ROMs Enabled J27 VGA enable Enables the on board VGA logic Enabled Set to the disabled position pins 2 and 3 when using a graphics option card J53 Fan shut Allows the software to shut down the system in an orderly sequence Enabled J55 Fan 2 Fault Allows hardware to detect...

Page 166: ... shows the system board jumper settings for normal operation Figure 9 5 System Board Jumper Positions for Normal Operation MLO 011589 1 3 4 5 6 7 2 1 SVGA J27 2 Fan 2 fault J55 3 SCSI terminal J49 4 Temperature fail J52 5 Fan off J53 6 Fan fault ENA J56 7 Flash ROM VPP J50 ...

Page 167: ...000 Rackmount Owner s Guide 9 13 Figure 9 6 shows CPU card jumper settings for normal operation Figure 9 6 CPU Card Jumper Positions for Normal Operation 3 MLO 011584 1 2 1 System clock J4 2 Serial ROM port J2 3 Serial ROM data J1 ...

Page 168: ...I ID settings for a system with a single controller configuration Table 9 8 Single Controller Configuration Jumper Options Device or Slot None J1 J2 J3 J1 J2 J1 J3 J2 J3 J1 J2 J3 Bus A Tape 4 4 4 4 4 4 4 4 CDROM 5 5 5 5 5 5 5 5 Slot 0 0 0 0 8 0 8 8 8 Slot 1 1 1 1 9 1 9 9 9 Slot 2 2 2 2 10 2 10 10 10 Slot 3 3 3 3 11 3 11 11 11 __________________________ Note _____________________________ The system...

Page 169: ... up to 512 MB Table 9 10 System Dimensions Dimension Specification Width 442 mm 17 4 in Length 645 2 mm 25 4 in Height 238 8 mm 9 4 in Weight 32 Kg 70 lbs Table 9 11 System Environmental Specifications Condition Specification Temperature The room temperature must be between 10 C and 40 C 50 F and 104 F Humidity The relative humidity must be between 10 and 90 20 to 80 with removable media options ...

Page 170: ...losure These ratings do not include those for a monitor or terminal Table 9 13 Acoustics Declared Values per ISO 9296 and ISO 7779 Product Sound Power Level LwAd B Sound Pressure Level LpAm dBA bystander positions AlphaServer 1000 Model 200 PB7RT A9 with Idle Operate Idle Operate 1xRZ26 8 5 5 5 6 35 36 2xRZ26 8 5 6 5 6 36 36 3xRZ26 8 5 6 5 7 36 37 Current values for specific configurations are ava...

Page 171: ...SA Config RAM Real Time Clock 8242 Keypd Mouse EISA slots EISA slots EISA slots EISA slots EISA slots EISA slots EISA slots Buffers EISA slots PCI EISA Bridge PCI slots PCI slots PCI slots NCR 810 PCI Bus X Bus SCSI Bus Keyboard Mouse Serial Ports Floppy Port Parallel Port SVGA Cirrus 5422 NS 312 EISA Bus 21064 CPU Card SROM Bcache 2MB Comanche Decade Epic Memory 16MB 2GB MLO 011557 ...

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Page 173: ...uting environments AlphaServer Digital s new generation of server systems based on the Alpha 64 bit computing architecture ARC User interface to the console firmware for operating systems that expect firmware compliance with the Windows NT Portable Boot Loader Specification ARC stands for Advanced RISC Computing AUI Ethernet network Attachment unit interface An IEEE standard 802 3 compliant Ethern...

Page 174: ...ntain information that is read and used by the bootstrap software during a system bootstrap procedure bootp A load host protocol for UNIX host systems bootstrap The process of loading an operating system into memory bus A collection of many transmission lines or wires The bus interconnects computer system components providing a communications path for addresses data and control information or exte...

Page 175: ...s the OpenVMS and DEC OSF 1 operating systems It allows you to configure and test the system examine and alter system state and boot the operating system console mode The state in which the system and the console terminal operate under the control of the console program console program The code that firmware executes during console mode console subsystem The subsystem that provides the user interf...

Page 176: ...th a computer system direct memory access DMA Access to memory by an I O device that does not require processor intervention DSSI Digital s proprietary data bus that uses the System Communication Architecture SCA protocols for direct host to storage communications DSSI cluster A cluster system that uses the DSSI bus as the interconnect between DSSI disks and systems DUP server Diagnostic Utility P...

Page 177: ...s used to present error log information for DEC OSF 1 Ethernet IEEE 802 3 standard local area network fail safe loader FSL A program that allows users to power up without initiating drivers or running startup diagnostics From the fail safe loader users can perform limited console functions Fast SCSI An optional mode of SCSI 2 that allows transmission rates of up to 10 megabytes per second FAT File...

Page 178: ...t ISA Industry Standard Architecture An 8 bit or 16 bit industry standard I O bus widely used in personal computer products The EISA bus is a superset of the ISA bus LAN Local area network A high speed network that supports computers that are connected over limited distances loopback test Internal and external tests that are used to isolate a failure by testing segments of a particular control or ...

Page 179: ...boot and configure the Windows NT operating system by selecting choices from a simple menu The EISA Configuration Utility is also run from the menu interface MOP Maintenance Operations Protocol A transport protocol for network bootstraps and other network operations NFS Network File System protocol that allows a user to remotely access a host file system as if it were the user s local file system ...

Page 180: ...processors PALcode implements architecturally defined behavior PCI Peripheral Component Interconnect An industry standard expansion I O bus that is the preferred bus for high performance I O options Available in a 32 bit and a 64 bit version PCI to EISA bridge The capability to transfer commonly available EISA and ISA options to the PCI bus powercycle A process initiated by pressing the reset swit...

Page 181: ...ROM based diagnostics Diagnostic programs resident in read only memory SCSI Small computer system interface An ANSI standard interface for connecting disks and other peripheral devices to computer systems Some devices are supported under the SCSI 1 specification others are supported under the SCSI 2 specification self test A test that is invoked automatically when power is supplied to the system s...

Page 182: ... Data processed by the CPU is transferred throughout the system via the system bus system disk The device on which the operating system resides ThinWire Ethernet cabling and technology used for local distribution of data communications ThinWire cabling is thinner than thick wire cabling twisted pair cable Cable made by twisting together two insulated conductors that have no common covering uninter...

Page 183: ...Glossary AlphaServer 1000 Rackmount Owner s Guide Glossary 11 write protected Describes a device onto which data cannot be written ...

Page 184: ......

Page 185: ...irmware 4 19 Boot menu ARC console functions 4 11 steps 4 22 Windows NT 4 7 Boot problems troubleshooting 8 9 Boot procedures 3 11 Boot selection menu ARC console 4 22 Boot selections changing 4 22 Windows NT 4 21 C Cabling external 2 8 cat el command 4 7 CDROM drive 4 25 5 14 CFG file 6 13 See also EISA Configuration Utility ECU Checksum error 8 17 Commands basic 4 12 comprehensive 4 12 console 4...

Page 186: ...ms and Options Catalog 7 3 Disk space requirements DEC OSF 1 3 9 Diskette drive 4 25 configuring 4 11 Drive problems troubleshooting 8 11 E EISA bus 6 10 EISA bus problems troubleshooting 8 13 EISA Configuration Utility ECU 6 12 error messages 8 13 running from serial line 4 6 using with DEC OSF 1 6 15 using with OpenVMS 6 15 using with Windows NT 3 4 when to use 4 17 EISA option card identifying ...

Page 187: ...ioning 3 5 preparing for Windows NT 3 4 help command 4 15 I Indicators front panel 1 6 functions 9 10 Interlock switch 5 3 ISA bus 6 12 ISA option card identifying 6 10 ISA option slots location 6 11 ISA options 1 11 configuring 6 16 J Jumper settings 9 14 single controller configuration 9 14 system board 9 11 K Key 2 9 identification number 2 10 Keyboard 6 10 cleaning 4 27 configuring 4 11 connec...

Page 188: ... 3 15 preparing to install 3 14 verifying configuration 6 3 verifying version 3 14 Operating system defaults changing 4 17 Operating system problems troubleshooting 8 10 Operating system type setting for DEC OSF 1 3 7 setting for Windows NT 3 2 Operating systems installation 3 1 memory requirements 6 9 pre boot tasks 4 16 pre installed 4 2 setting default 4 11 supported 1 2 Operator control panel ...

Page 189: ...configuration 6 21 external 6 22 internal 6 21 SCSI cable terminating 6 23 SCSI configuration rules 6 22 single controller 6 24 SCSI devices configuring 6 22 SCSI IDs assigning 5 14 6 20 duplicate 8 11 storage drive 6 19 SCSI port pin assignments 9 9 Security 1 5 2 9 Serial port pin assignments 9 8 Server management 1 5 Servers DEC OSF 1 3 9 ULTRIX 3 10 set command 4 20 example 6 6 set console gra...

Page 190: ... menu ARC console functions 4 11 SVGA jumper disabling 5 10 SVGA monitor connecting 2 6 System architecture 9 17 features 1 1 1 4 front panel view figure 9 2 moving 4 27 rear panel view figure 9 3 remote access to 4 5 setting up 2 1 side view figure 9 4 upgrading 7 1 uses 1 2 System board figure 9 5 System board jumpers location figure 9 12 settings 9 12 System partition setting default 4 11 T Tap...

Page 191: ...s 7 4 Utility update diskette using 8 17 V VGA console tests 8 4 VGA monitor connecting 2 6 VGA port pin assignments 9 6 Voltage power supply 2 4 W Windows NT boot menu 4 7 installing 3 6 preparing to install 3 2 verifying configuration 6 2 verifying version 3 2 ...

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