Troubleshooting Your System
8-8 AlphaServer 1000 Rackmount Owner's Guide
Console Problems
Table 8–4 describes how to troubleshoot the system when, at startup, the console terminal
does not display the startup screen, or the startup screen displays error messages.
Table 8–4: Troubleshooting Console
Symptom
Action
Startup screen does not
display.
Check that the keyboard and monitor are properly connected
and power is on.
If the startup screen does not display, yet the system enters
console mode when you press the Return key, check that the
console
environment variable is set correctly. If you are
using a VGA console terminal, the variable should be set to
"graphics." If you are using a serial terminal, the variable
should be set to "serial."
If
console
is set to "serial," the startup screen is routed to
the COM1 serial communication port and cannot be viewed
from the VGA monitor.
Try connecting a console terminal to the COM1 serial
communication port. If necessary use a 9-pin connector.
Check the baud rate setting for the console terminal and
system. The system baud rate setting is 9600. When using
the COM1 serial port, set the
console
environment variable
to "serial."
If you have verified that there are no monitor or terminal
problems, the problem may be with the firmware. Refer to the
section, "Using the Fail-Safe Loader."
Startup screen displays error
messages.
If startup screens or the console event log indicate problems
with mass storage devices, or if storage devices are missing
from the
show config
display, use the troubleshooting
tables in the section, "Storage Problems" to determine the
problem.
If startup screens or the console event log indicate problems
with EISA or PCI devices, or if EISA or PCI devices are
missing from the
show config
display, use the
troubleshooting table in the section, "Option Card Problems"
to determine the problem.
