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Dell PowerEdge T710, Hardware Owner'S Manual

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Dell PowerEdge T710 Hardware Owner'S Manual Download Page 161

Troubleshooting Your System

161

3

Restart the system and, if your keyboard is functioning, enter the system 
setup program. Verify that all USB ports are enabled. See "Integrated 
Devices Screen" on page 64.

If your keyboard is not functioning, you can also use remote access. If the 
system is not accessible, see "SAS Backplane Board Connectors" on 
page 189 for instructions on setting the NVRAM_CLR jumper inside your 
system and restoring the BIOS to the default settings.

4

Reconnect and power on each USB device one at a time.

5

If a device causes the same problem, power down the device, replace the 
USB cable, and power up the device.

If the problem persists, replace the device.

If all troubleshooting fails, see "Getting Help" on page 193.

Troubleshooting a Serial I/O Device

1

Turn off the system and any peripheral devices connected to the serial 
port. 

2

Swap the serial interface cable with another working cable, and turn on the 
system and the serial device. 

If the problem is resolved, replace the interface cable. 

3

Turn off the system and the serial device, and swap the device with a 
comparable device. 

4

Turn on the system and the serial device. 

If the problem is resolved, replace the serial device. 

If the problem persists, see "Getting Help" on page 193.

Troubleshooting a NIC

1

Run the appropriate online diagnostic test. See "Running the System 
Diagnostics" on page 181.

2

Restart the system and check for any system messages pertaining to the 
NIC controller.

book.book  Page 161  Monday, June 15, 2009  11:33 AM

Summary of Contents for PowerEdge T710

Page 1: ...Dell PowerEdge T710 Systems Hardware Owner s Manual ...

Page 2: ...rved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and tra...

Page 3: ...enu 16 View Menu 17 Hard Drive Status Indicators 18 Back Panel Features and Indicators 20 Guidelines for Connecting External Devices 22 NIC Indicator Codes 23 Power Indicator Codes 24 LCD Status Messages 25 Solving Problems Described by LCD Status Messages 38 Removing LCD Status Messages 38 System Messages 39 Warning Messages 55 Diagnostics Messages 56 Alert Messages 56 ...

Page 4: ... Settings Screen 61 Processor Settings Screen 62 SATA Settings Screen 63 Boot Settings Screen 63 Integrated Devices Screen 64 PCI IRQ Assignment Screen 65 Serial Communication Screen 65 Embedded Server Management Screen Optional 66 Power Management Screen 66 System Security Screen 67 Exit Screen 69 Entering the UEFI Boot Manager 69 Using the UEFI Boot Manager Navigation Keys 70 UEFI Boot Manager S...

Page 5: ...Removing a Power Supply 82 Installing a Power Supply 83 Removing a Power Supply Blank 83 Installing a Power Supply Blank 83 Front Bezel 84 Removing the Front Bezel 84 Installing the Front Bezel 85 Opening and Closing the System 85 Opening the System 85 Closing the System 86 Cooling Shroud 87 Removing the Cooling Shroud 87 Installing the Cooling Shroud 88 Hard Drives 89 Removing a Hard Drive Blank ...

Page 6: ... Specific Guidelines 99 Installing Memory Modules 104 Removing Memory Modules 106 Processors 107 Removing a Processor 107 Installing a Processor 110 Expansion Cards 114 Expansion Card Installation Guidelines 114 Installing an Expansion Card 115 Removing an Expansion Card 118 Internal SD Module 119 Installing the Internal SD Module 119 Removing the Internal SD Module 121 Internal SD Flash Card 122 ...

Page 7: ...n Integrated Storage Controller Card Carrier 135 Installing an Integrated Storage Controller Card Carrier 135 Cooling Fans 136 Removing a Cooling Fan Module 136 Installing a Cooling Fan Module 137 Fan Cage 138 Removing the Fan Cage 138 Installing a Fan Cage 139 VFlash Media Optional 140 Installing a VFlash Media 140 Removing a VFlash Media 140 Integrated Dell Remote Access Controller 6 iDRAC6 Ente...

Page 8: ...154 Power Distribution Board Service Only Procedure 156 Removing the Power Distribution Board 156 Installing the Power Distribution Board 158 4 Troubleshooting Your System 159 Safety First For You and Your System 159 Troubleshooting System Startup Failure 159 Troubleshooting External Connections 159 Troubleshooting the Video Subsystem 160 Troubleshooting a USB Device 160 Troubleshooting a Serial I...

Page 9: ...roubleshooting an External Tape Drive 172 Troubleshooting a Hard Drive 174 Troubleshooting a Storage Controller 175 Troubleshooting a SAS or SAS RAID Controller 176 Troubleshooting Expansion Cards 178 Troubleshooting the Processors 179 5 Running the System Diagnostics 181 Using Online Diagnostics 181 Embedded System Diagnostics Features 182 When to Use the Embedded System Diagnostics 182 Running t...

Page 10: ...ing Information and Results 184 6 Jumpers and Connectors 185 System Board Jumpers 185 System Board Connectors 186 SAS Backplane Board Connectors 189 Power Distribution Board Connectors 191 Disabling a Forgotten Password 192 7 Getting Help 193 Contacting Dell 193 Glossary 195 Index 205 ...

Page 11: ...Manager or the UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 57 F12 Starts PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the system event log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user docum...

Page 12: ...ding hard drives 2 USB connectors 2 Connects USB devices to the system The ports are USB 2 0 compliant 3 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 1 2 3 4 5 6 7 8 9 1...

Page 13: ... systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for five seconds 5 System identification button The identification button on the front panel can be used to locate a particular system When the button is pushed the LCD panel on the fron...

Page 14: ...DRAC utility the LCD panel or other tools 7 LCD panel LCD panel Provides system ID status information and system error messages Provides system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to...

Page 15: ...rements During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling speed Press again to repeat the cycle 4 System identification Turns the system ID mode on LCD panel flashes blue and off Press quickly to toggle the system ID on and off If the system hangs during POST press and hold the system ID button for more than five seconds ...

Page 16: ...p Menu NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description DRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL ...

Page 17: ...name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu See Setup Menu on page 16 Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured ...

Page 18: ...18 About Your System Hard Drive Status Indicators Figure 1 3 Hard Drive Indicators 1 drive activity indicator green 2 drive status indicator green and amber 1 2 1 2 2 5 in carrier 3 5 in carrier ...

Page 19: ...atus indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds amber three seconds and off six seconds Rebuild abort...

Page 20: ...20 About Your System Back Panel Features and Indicators Figure 1 4 Back Panel Features and Indicators 3 4 2 1 5 6 7 9 10 8 11 ...

Page 21: ...2 full length Slot 3 PCIe x8 x8 routing Gen 2 full length Slot 4 PCIe x8 x8 routing Gen 2 half length Slot 5 PCIe x8 x8 routing Gen 2 half length Slot 6 PCIe x8 x8 routing Gen 2 half length 2 power supply 2 PS2 1100 W power supply 3 system identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons ...

Page 22: ...up Program and UEFI Boot Manager on page 57 4 Ethernet connectors 4 Integrated 10 100 1000 NIC connectors 5 power supply 1 PS1 1100 W power supply 6 video connector Connects a VGA display to the system 7 serial connector Connects a serial device to the system 8 iDRAC6 Enterprise port optional Dedicated management port for the optional iDRAC6 Enterprise card 9 VFlash media slot optional Connects an...

Page 23: ...r Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is green blinking Network data is being sent or received 1 2 ...

Page 24: ...ault has occurred Not lit AC power is not connected Green In standby mode a green light indicates that a valid AC source is connected to the power supply and that the power supply is operational When the system is on a green light also indicates that the power supply is providing DC power to the system Amber Indicates a problem with the power supply Figure 1 6 Power Supply Status Indicator 1 power...

Page 25: ...d by the user in the System Setup program The SYSTEM NAME displays under the following conditions The system is powered on The power is off and active errors are displayed This message is for information only You can change the system ID and name in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 E1000 Failsafe voltage error Contact support Check the sy...

Page 26: ...oller battery failure Check battery RAID battery is either missing bad or unable to recharge due to thermal issues Reseat the RAID battery connector See Installing a RAID Battery on page 128 and Troubleshooting System Cooling Problems on page 166 E1216 3 3V Regulator failure Reseat PCIe cards 3 3V voltage regulator has failed Remove and reseat the PCIe expansion cards If the problem persists see T...

Page 27: ... failed Call support One of the on board voltage regulators failed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 193 E1310 Fan RPM exceeding range Check fan RPM of the specified fan is outside of the intended operating range See Troubleshooting System Cooling Problems on page 166 E1311 Fan module RPM exceeding range Check fan R...

Page 28: ...ck CPU is seated properly Specified processor is missing or bad and the system is in an unsupported configuration Ensure that the specified microprocessor is properly installed See Troubleshooting the Processors on page 179 E141C Unsupported CPU configuration Check CPU or BIOS revision Processors are in an unsupported configuration Ensure that your processors match and conform to the type describe...

Page 29: ...rom the system See Troubleshooting Power Supplies on page 165 E1614 Power Supply W error Check power supply Specified power supply has failed See Troubleshooting Power Supplies on page 165 E1618 Predictive failure on Power Supply W Check PSU An over temperature condition or power supply communication error has caused the predictive warning of an impending power supply failure See Troubleshooting P...

Page 30: ...Ensure that power supplies with matching wattage are installed See the Technical Specifications outlined in your system s Getting Started Guide E1629 Power required PSU wattage Check PSU and config The system configuration requires more power than the power supplies can provide even with throttling Turn off power to the system reduce the hardware configuration or install higher wattage power suppl...

Page 31: ...nent that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 178 E1714 Unknown error Review clear SEL The system BIOS has determined there has been an error in the system but is unable to determine its origin Check the SEL for more information and then clear the SEL Remove AC power...

Page 32: ...replace cable If the problem persists see Getting Help on page 193 E1A15 SAS cable B failure Check connection SAS cable B is missing or bad Reseat the cable If the problem persists replace cable If the problem persists see Getting Help on page 193 E1A1D Control panel USB cable not detected Check cable USB cable to the control panel is missing or bad Reseat the cable If the problem persists replace...

Page 33: ...ove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 193 E2015 DMA Controller failure Power cycle AC DMA controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 193 E2016 Interrupt Controller failure Power cycle AC Interrupt controller failure Remove AC power...

Page 34: ...SIO failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 193 E201B Keyboard Controller error Power cycle AC Keyboard controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 193 E201C SMI initialization failure Power cycle AC System management inter...

Page 35: ...heck screen for specific error messages See Troubleshooting the Processors on page 179 E2021 Incorrect memory configuration Review User Guide Incorrect memory configuration Check screen for specific error messages See Troubleshooting System Memory on page 167 E2022 General failure during POST Check screen message General failure after video Check screen for specific error messages E2023 BIOS Unabl...

Page 36: ...ared the memory because it has determined the memory had too many errors represents the memory module implicated by the BIOS Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory on page 167 E2113 Mem mirror OFF on DIMM Power cycle AC The system BIOS has disabled memory mirroring because it has determined one half of the mirro...

Page 37: ...t Allow RAID battery to charge to greater than 24 hours of sustained charge If problem persists replace RAID battery See Installing a RAID Battery on page 128 W1627 Power required PSU wattage Check PSU and config The system configuration requires more power than what the power supply can provide Turn off power to the system reduce the hardware configuration or install higher wattage power supplies...

Page 38: ...mal state For example if temperature for a component goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and ...

Page 39: ...mory configuration possibly a faulty or removed memory module The Advanced ECC setting has been disabled Check other messages for a faulty memory module Reconfigure the memory modules for Advanced ECC mode See System Memory on page 98 Alert Advanced ECC Memory Mode disabled Memory configuration does not support Advanced ECC Memory Mode Advanced ECC Memory Mode was enabled in the system setup progr...

Page 40: ...or 10 seconds and restart the system Alert Node Interleaving disabled Memory configuration does not support Node Interleaving The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system continues to run but without node interleaving Ensure that the memory modules are ins...

Page 41: ...m with High Output power supplies to use the components See Internal SD Module on page 119 Alert Redundant memory disabled Memory configuration does not support redundant memory Memory Sparing or Memory Mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshoot...

Page 42: ...tting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 57 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check any other system ...

Page 43: ...etected System halted Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup P...

Page 44: ...tached to correct connectors Mouse or keyboard cable is loose or improperly connected Reseat the mouse or keyboard cable Defective mouse or keyboard Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 160 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 193 Invalid configuration information please run SETUP program An in...

Page 45: ...ted System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 98 Memory Initializati...

Page 46: ... test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration Mismatched memory modules are installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 98 Mirror mode disabled For mirror mode DIMMs must be installed in pairs Pairs must be matched in size an...

Page 47: ...on settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 193 PCIe Training...

Page 48: ...page 98 Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or USB device Ensure that the USB cables SAS SATA backplane cables or optical drive cables are properly connected See Troubleshooting a USB ...

Page 49: ... of three must be populated across slots The memory configuration does not match the setting in BIOS The BIOS setting has been disabled Reconfigure the memory modules for Memory Sparing mode See System Memory on page 98 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be...

Page 50: ...lowing DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory on page 98 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 165 Time of day not set please run SETUP program Incorrect Time or Date s...

Page 51: ...configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a TPM configuration command has been entered User interaction is required to proceed Enter I or M to proceed TPM failure A Trusted Platform Module TPM function has failed See Getting Help on page 193...

Page 52: ...eld replacement of the flash memory Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory on page 167 If the problem persists see Getting Help on page 193 Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported by the system Install a supported p...

Page 53: ...S setup screen See System Memory on page 98 Unused memory detected DIMMs installed in the following slot s are not available when in 128 Bit Advanced ECC mode The memory configuration is not optimal for mirroring or Advanced ECC Memory Mode Modules in the specified slots are unused Reconfigure the memory for Memory Mirroring or Advanced ECC Memory Mode or change the memory mode to Optimized or Spa...

Page 54: ...mory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with the High Output power supplies to use the components See ...

Page 55: ...ry configuration is message Invalid memory configuration The system will run but with reduced functionality Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 98 If the problem persists see Troubleshooting System Memory on page 167 Write fault Write fault on selected drive Faulty USB device USB medium optical drive assemb...

Page 56: ...this document or as a separate document The rack documentation included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of system features setting up your system and technical specifications The Unified Server Configurator User s Guide provides information about setting up the Unified Server Configurator configuring hardware a...

Page 57: ...s that overlays the system BIOS See Entering the UEFI Boot Manager on page 69 for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings Screen on page 63 screen of the System Setup program Once you specify the boot mode the system boots in the specified boot mode and you proceed then to install your operating system from that mode Thereafter you mu...

Page 58: ...he message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow or Shift Tab Moves to the previous fi...

Page 59: ... s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 61 Processor Settings Displays information related to processors speed cache and so on See Processor Settings Screen on page 62 SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports ...

Page 60: ...reen to configure the front panel LCD options and to set a user defined LCD string See Embedded Server Management Screen Optional on page 66 Power Management Enables you to manage power usage of the processor s fans and memory modules with preconfigured or customized settings See Power Management Screen on page 66 System Security Displays a screen to configure the system password and setup passwor...

Page 61: ...ystem Memory Testing Enabled default Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Memory Operating Mode Optional This field displays the type of memory operation if a valid memory configuration is installed When set to Optimizer Mode the memory controllers run independently of each other for improved memory performance When set to Mirror Mode memory...

Page 62: ...irtualization Technology Disabled default NOTE Disable this feature if your system will not be running virtualization software Enabled permits virtualization software to use the virtualization technology incorporated in the processor Execute Disable Enabled default Enables or disables execute disable memory protection technology Number of Cores per Processor All default If set to All the maximum n...

Page 63: ...set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields Boot Sequence If Boot Mode is set to BIOS this field provides the location of the operating system files for startup If Boot Mode is set to UEFI you can access the UEFI b...

Page 64: ...PXE Other NICs Enabled Enables or disables the embedded NIC Options are Enabled Enabled with PXE Enabled with iSCSI Boot and Disabled PXE support allows the system to boot from the network Capability Detected Displays the features of the LOM and the NIC hardware key if installed NOTE Some LOM features may require a NIC hardware key MAC Address Displays the MAC address for the NIC OS Watchdog Timer...

Page 65: ...ription Serial Communication On without Console Redirection default Options are On without Console Redirection On with Console Redirection via COM1 On with Console Redirection via COM2 and Off Serial Port Address Specifies the address of the serial ports External Serial Connector Remote Access Device default Specifies whether Serial Device1 Serial Device2 or Remote Access Device has access to the ...

Page 66: ...for the system to be displayed on the LCD module screen Option Description Power Management Options are OS Control Active Power Controller Custom or Maximum Performance For all but the Custom setting the BIOS pre configures the power settings on this screen as follows OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting...

Page 67: ...assword Restricts access to the System Setup program by using a setup password NOTE See Using the System Password on page 72 for more information Password Status Unlocked default When Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up See Using the System Password on page 72 for more information TPM Security Off default Sets the...

Page 68: ... TPM keys prior to enabling this option When set to Yes all TPM contents are cleared NOTE This field is read only when TPM Security is set to Off Power Button Enabled default If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system powe...

Page 69: ...etup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press F11 allow the system to finish booting and then restart your system and try again AC Power Recovery Last default De...

Page 70: ...boot to devices starting with the first item in the boot order If the boot attempt fails the system will continue with the next item in the boot order until the boot is successful or no more boot options are found Boot options Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot add a boot device press ESC to refre...

Page 71: ...ts a one time boot option not included in the boot option list Option Description System Setup Accesses the System Setup program without rebooting System Services USC Restarts the system and accesses the Unified Server Configurator which allows you to run utilities such as system diagnostics BIOS Boot Manager Accesses the BIOS level boot options list without rebooting This option enables you to co...

Page 72: ...rts and only those with the password have full use of the system Assigning a System Password Before assigning a system password enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumpe...

Page 73: ... it a second time and press Enter System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System NOTE If you have assigned a setup password see Using the Se...

Page 74: ...ed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Deleting or Changing an Existing System Password 1 Press Ctrl Enter at the password prompt to disable the existing system password If you are asked to enter your setup password contact your network a...

Page 75: ... erase a character press Backspace or the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you mu...

Page 76: ...gement tasks from an embedded environment throughout the server s lifecycle The USC can be started during the boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by USC The following features of USC are supported on your system Installing an operating system Running diagnostics to validate the m...

Page 77: ...stem consoles In addition the iDRAC Configuration Utility enables you to Configure enable or disable the iDRAC6 local area network through the dedicated iDRAC6 Enterprise card port or the embedded NIC1 Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative user name and password and manage user privilege...

Page 78: ...78 Using the System Setup Program and UEFI Boot Manager ...

Page 79: ...teps for laying the system on its side and rotating the system feet Recommended Tools Key to the system keylock 1 and 2 Phillips screwdrivers T10 Torx driver Wrist grounding strap Inside the System WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that ...

Page 80: ...80 Installing System Components Figure 3 1 Inside the System 1 4 7 15 2 16 8 5 14 13 6 9 11 3 12 17 10 ...

Page 81: ...n redundant configuration See Installing a Power Supply Blank on page 83 1 system cover 2 cooling shroud 3 PCIe expansion card slots 6 4 cooling fan modules 4 5 heat sink blank single processor configuration 6 memory modules up to 18 total 9 for each processor 7 system feet 4 8 heat sink and processor 1 or 2 9 SAS or SATA hard drives up to 8 3 5 and 16 2 5 10 control panel 11 tape drive optional 1...

Page 82: ...e cable management arm see the system s rack documentation 1 Disconnect the power cable from the power source and the power supply you intend to remove and remove the cables from the Velcro strap 2 Press the lever release latch and slide the power supply out of the chassis See Figure 3 2 Figure 3 2 Removing and Installing a Power Supply 1 power supply handle 2 Velcro strap 3 release latch 1 2 3 ...

Page 83: ... to recognize the power supply and determine whether it is working properly The power supply status indicator will turn green to signify that the power supply is functioning properly see Figure 1 6 Removing a Power Supply Blank If you are installing a second power supply remove the power supply blank in the bay by pulling firmly on the hole in the middle of the blank CAUTION To ensure proper syste...

Page 84: ... component s the system should be turned off and placed in the orientation shown in Figure 3 1 Removing the Front Bezel 1 Using the system key unlock the front bezel if locked 2 Slide the release latch in the direction of the arrow and rotate the top end of the bezel away from the chassis 3 Lift the bezel away from the chassis Figure 3 3 Removing and Installing the Front Bezel 1 front bezel 2 fron...

Page 85: ...u need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself Opening the System 1 Unless you are removing a hot swap component such as a hard drive or a power supply turn off the system and attached peripherals Disconnect the system from the electrical outlet and peripherals 2 Rotate the system feet inward and lay the system on a flat surface See...

Page 86: ...gn the cover with the slots in chassis and lower the cover into the chassis See Figure 3 4 4 Press the cover into the chassis until the latch locks into place 5 Turn the lock on the cover release latch clockwise to the locked position See Figure 3 4 6 Place the system upright and on its feet on a flat stable surface 7 Rotate the system feet outward 1 cover release latch 2 cover release latch lock ...

Page 87: ...s and heat sink can get very hot during normal operation Ensure that the memory modules and heat sink have had sufficient time to cool before you touch it CAUTION Never operate your system with the cooling shroud removed Overheating of the system can develop quickly resulting in shutdown of the system and loss of data Removing the Cooling Shroud 1 Turn off the system and attached peripherals Disco...

Page 88: ... over the shroud using the tab projection on the shroud as a guidance Ensure that no cables are pinned under the edges of the cooling shroud 3 Close the system See Closing the System on page 86 4 Place the system upright and on its feet on a flat stable surface 5 Rotate the system feet outward 6 Reattach any peripherals then connect the system to the electrical outlet 7 Turn on the system and atta...

Page 89: ...removal and insertion CAUTION Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure NOTE Use only drives that have been tested and approved for use with the SAS backplane board When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Mixed SAS ...

Page 90: ...ree of the drive bay See Figure 3 6 Figure 3 6 Removing and Installing a Hard Drive Blank Installing a Hard Drive Blank Align the hard drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place Removing a Hot Swap Hard Drive CAUTION To prevent data loss ensure that your operating system supports hot swap drive removal and installation See the d...

Page 91: ...is free of the drive bay 5 Insert a drive blank in the vacated drive bay See Installing a Hard Drive Blank on page 90 CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 6 Install the front bezel See Removing the Front Bezel on page 84 Installing a Hot Swap Hard Drive CAUTION When installing a hard drive ensure that the adjacent drives are fully ins...

Page 92: ...ve carrier into the drive bay until the carrier contacts the backplane c Close the handle to lock the drive in place 4 Replace the front bezel See Installing the Front Bezel on page 85 Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 8 1 release button 2 hard drive carrier hand...

Page 93: ...gure 3 8 2 Align the screw holes on the hard drive with the set of holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier Figure 3 8 Installing a Hard Drive Into a Hard Drive Carrier 1 hard drive carrier 2 screws 4 3 hard drive 1 2 3 ...

Page 94: ...em feet inward and lay the system on a flat surface 4 Open the system See Opening the System on page 85 5 Disconnect the power and data cables from the back of the drive See Figure 3 10 6 Slide the drive release latch in the direction of the arrow to release the shoulder screw and then slide the drive out of the bay See Figure 3 10 7 If you are installing another drive in the bay see Installing an...

Page 95: ...talling System Components 95 Figure 3 9 Removing and Installing an Optical or Tape Drive 1 optical drive 2 shoulder screws 3 3 drive bay screw slots 4 drive release latch 5 power and data cables 5 1 2 4 3 ...

Page 96: ...apter must have a unique SCSI ID number narrow SCSI devices use IDs 0 to 7 wide SCSI devices use IDs from 0 to 15 Set the drive s SCSI ID to avoid conflicts with other devices on the SCSI bus For the default SCSI ID setting see the documentation provided with the drive NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID...

Page 97: ...rews 8 From the front of the system align the shoulder screws with the slots in the chassis and slide the drive into the drive bay until the shoulder screws snap into place See Figure 3 9 9 Attach the power and data cables to the drive 10 Close the system See Closing the System on page 86 11 Replace the front bezel See Installing the Front Bezel on page 85 12 Place the system upright and on its fe...

Page 98: ...ry modules being used Single rank and dual rank RDIMMs of sizes 2 GB 4 GB and 8 GB when available are supported for a total of up to 144 GB Quad rank RDIMMs are supported for a total of up to 96 GB 1 GB and 2 GB UDIMMs are supported for a total of up to 24 GB General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when con...

Page 99: ...speed For quad rank memory modules One memory module per channel supports up to 1067 MHz Two memory modules per channel are limited to 800 MHz regardless of memory module speed If quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers If memory modules with different speeds are installed they will ope...

Page 100: ...configuration of one 1 GB memory module per processor is also supported in this mode Table 3 1 and Table 3 2 show sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their the physical and available memory totals The tables do not show mixed or quad rank memory module configurations nor do the...

Page 101: ... X X X X X X X X X X X X X X X X X X X X X X X X X X X 16 32 48 32 64 96 96 144 all 32 64 96 64 128 192 192 288 all Advanced ECC2 2 GB vacant X X X X X X X X X X X X 4 8 12 all 8 16 24 all 4 GB vacant X X X X X X X X X X X X 8 16 24 all 16 32 48 all Table 3 1 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor continued Memory Mode Memory Module Size Memory Sockets Single Process...

Page 102: ...8 16 24 4 8 12 4 GB vacant X X X X X X X X X X X X 8 16 24 4 8 12 16 32 48 8 16 24 8 GB vacant X X X X X X X X X X X X 16 32 48 8 16 24 32 64 96 16 32 48 16 GB1 vacant X X X X X X X X X X X X 32 64 96 16 32 48 64 128 192 32 64 96 Table 3 1 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor continued Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 1 ...

Page 103: ... 5 8 3 6 9 Physical Memory GB Available Memory GB Physical Memory GB Available Memory GB Optimizer 1 GB X X X X X X X X X X X X X X X X 1 2 3 4 6 all 2 4 6 8 12 all 2 GB X X X X X X X X X X X X X X X X 2 4 6 8 12 all 4 8 12 16 24 all Advanced ECC1 1 GB vacant X X X X X X 2 4 all 4 8 all 2 GB vacant X X X X X X 4 8 all 8 16 all Mirroring 1 GB vacant X X X X X X 2 4 1 2 4 8 2 4 2 GB vacant X X X X X...

Page 104: ... and avoid touching the components on the memory module 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the system feet inward and lay the system on a flat surface 3 Open the system See Opening the System on page 85 4 Locate the memory module sockets See Figure 6 1 5 Remove the memory module blanks if any from t...

Page 105: ...rs latch into a locked position When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that have memory modules installed 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules See Table 3 1 or Table 3 2 10 Install the cooling shroud See Installing the Cooling Shroud on page 88 11 C...

Page 106: ...procedure review the safety instructions that came with the system WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module 1 Turn off the system including any attached peripherals and disconnec...

Page 107: ...herals and disconnect the system from the electrical outlet When disconnected from AC power press and hold the power button for 3 seconds to fully drain the system of stored power prior to removing the cover NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system 3 Open the system See Opening the System on page 85 4 Remove ...

Page 108: ... aware that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and pulling out from under the tab Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 13 10 Use the tab on the processor shield to rotate shield upw...

Page 109: ...r the new processor After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor If you are permanently removing the processor you must install a processor blank and a heat sink blank in the CPU2 socket to ensure proper system cooling Adding the blank is similar to installi...

Page 110: ... edges Place your hand beneath the processor when you are moving it to the system 3 Locate the pin 1 indicator on the system board socket 4 Locate the pin 1 indicator on the top of the processor The pin 1 indicator is shown as a triangle on the top of the processor See Figure 3 15 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not ...

Page 111: ...14 Keeping the Processor Parallel to the Socket Figure 3 15 Aligning the Processor With the Socket Keys 1 socket release lever 2 processor 3 processor shield 4 notch in processor 2 5 socket key 2 6 ZIF socket 7 pin 1 indicators 2 6 1 2 4 3 5 7 ...

Page 112: ...s properly aligned and seated 9 Close the processor shield See Figure 3 16 10 Rotate the socket release lever down until it snaps into place See Figure 3 16 Figure 3 16 Installing a Processor 1 socket release lever 2 processor 3 processor shield ZIF socket 1 2 3 4 ...

Page 113: ... and apply all of the thermal grease in the applicator to the center of the topside of the new processor c Place the heat sink on the processor See Figure 3 12 d Close the heat sink release levers See Figure 3 12 12 Replace the cooling shroud See Installing the Cooling Shroud on page 88 13 Close the system See Closing the System on page 86 14 Reconnect your system and peripherals to their electric...

Page 114: ...storage controller to manage internal tape drives or external storage CAUTION To ensure proper cooling no more than four of the six expansion cards can have a power consumption of greater than 15 W up to 25 W maximum each not including the integrated storage controller Slot 1 should be preferably used for 1 Gb NICs only 1 Maximum of 4 of any card whose maximum power exceeds 15W 2 Refer to the expa...

Page 115: ... to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 6 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections...

Page 116: ... 11 Close the system See Closing the System on page 86 12 Place the system upright and on its feet on a flat stable surface 13 Rotate the system feet outward 14 Reattach any peripherals and connect the system to an electrical outlet 15 Turn on the system and attached peripherals 16 Install any device drivers required for the card as described in the documentation for the card ...

Page 117: ...lling System Components 117 Figure 3 17 Removing and Installing an Expansion Card 1 expansion card latch 2 expansion card 3 expansion card tab 4 expansion card connector 5 expansion card stabilizer 5 4 1 3 2 ...

Page 118: ...d latch adjacent to the slot See Figure 3 17 b Grasp the expansion card by its top corners and carefully pull the card from the expansion card connector 6 If you are removing the card permanently install a filler bracket in the empty card slot NOTE Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The bra...

Page 119: ... review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Rotate the system feet inward and lay the system on a flat surface 3 Open the system See Opening the System on page 85 4 Position the module so the tabs on the underside of the tray fit into the hooks on the chassis then lower the...

Page 120: ...nnector on the module and the UIPS connector on the system board See Figure 6 1 for the location of the connector on the system board 6 Close the system See Closing the System on page 86 1 release tab 2 internal SD module cable connector 3 latch 4 SD flash card 5 SD card slot SD connector 6 internal SD module 7 hooks 2 6 7 4 1 2 3 5 ...

Page 121: ...rn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Rotate the system feet inward and lay the system on a flat surface 3 Open the system See Opening the System on page 85 4 Disconnect the internal SD module cable from the module and from the system board 5 Lift upwards on the latch securing the internal SD module to the chassis then lift the ...

Page 122: ...ule and with the label side facing up insert the contact pin end of the card into the slot See Figure 3 18 NOTE The slot is keyed to ensure correct insertion of the card 5 Press the card into the card slot to lock it into place 6 Close the system See Closing the System on page 86 7 Place the system upright and on its feet on a flat stable surface 8 Rotate the system feet outward 9 Reattach any per...

Page 123: ...trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Rotate the system feet inward and lay the system on a flat surface 3 Open the ...

Page 124: ...m and UEFI Boot Manager on page 57 The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program Figure 3 19 Removing or Installing a USB Memory Key 1 USB memory key 2 int...

Page 125: ...stem NOTE When future NIC functionality is supported you must replace the original NIC hardware key if installed with a new hardware key 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the system feet inward and lay the system on a flat surface 3 Open the system See Opening the System on page 85 4 Remove the integrated st...

Page 126: ...ted Storage Controller Card on page 134 8 Close the system See Closing the System on page 86 9 Place the system upright and on its feet on a flat stable surface 10 Rotate the system feet outward 11 Reattach any peripherals then connect the system to the electrical outlet 12 Turn on the system and attached peripherals 1 NIC hardware key 2 ISCSI_KEY connector 2 1 ...

Page 127: ...m feet inward and lay the system on a flat surface 3 Open the system See Opening the System on page 85 4 Disconnect the RAID battery cable from the connector on the integrated storage card Press the tab on the RAID battery cable connector and gently pull the cable connector out of the connector on the storage card See Figure 3 21 5 Pull the battery carrier release tab and pull the battery carrier ...

Page 128: ...egrated storage card see Figure 3 23 and replace the integrated storage controller card See Installing an Integrated Storage Controller Card on page 134 4 Close the system See Closing the System on page 86 5 Place the system upright and on its feet on a flat stable surface 6 Rotate the system feet outward 7 Reattach any peripherals then connect the system to the electrical outlet 8 Turn on the sys...

Page 129: ...view the safety instructions that came with the system 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the system feet inward and lay the system on a flat surface 3 Open the system See Opening the System on page 85 4 Disconnect the chassis intrusion switch cable from the connector on the system board See Figure 3 22 5 Sli...

Page 130: ...0 Installing System Components Figure 3 22 Removing and Installing the Chassis Intrusion Switch 1 chassis intrusion switch 2 chassis intrusion switch cable 3 intrusion connector on the system board 1 2 3 ...

Page 131: ...uring bracket notch See Figure 3 22 3 Connect the chassis intrusion switch cable to the connector on the system board 4 Close the system See Closing the System on page 86 5 Place the system upright and on its feet on a flat stable surface 6 Rotate the system feet outward 7 Reattach any peripherals and connect the system to an electrical outlet 8 Turn on the system and attached peripherals ...

Page 132: ...om the electrical outlet and peripherals 2 Rotate the system feet inward and lay the system on a flat surface 3 Open the system See Opening the System on page 85 4 Disconnect the data cables from the storage card See Figure 3 23 To disconnect a cable press the blue latches on both sides of the cable connector and ease it out from the connector on the card 5 Remove the card from the storage card sl...

Page 133: ... 3 23 Removing and Installing an Integrated Storage Controller Card 1 data cables 2 integrated storage controller card cable connectors 3 integrated storage controller card 4 card guides 2 5 integrated storage controller card slot 1 2 3 4 5 ...

Page 134: ...fully seated and the blue plastic card guide locks in place over the upper corner of the card 3 Connect the storage card to the SAS backplane a Connect the CNTL 0 cable connector on the SAS data cable to the white SAS_0 connector on the SAS card and the CNTL 1connector to the black SAS_1 connector on the card See Figure 3 23 b Attach the SAS A cable connector to the SAS A connector on the backplan...

Page 135: ... up and out of the securing tabs Installing an Integrated Storage Controller Card Carrier 1 Position the storage controller card carrier by aligning the slots on the carrier with the tabs on the chassis 2 Slide it down until the carrier snaps into place 3 Connect the chassis intrusion switch cable to the system board 4 Position the storage controller card carrier such that the slots in the carrier...

Page 136: ...er the system has been powered down Allow time for the fans to stop spinning before handling them CAUTION The system requires at minimum a cooling fan module to be installed in the outer fan module slot of the fan cage see Figure 3 24 at all times to ensure proper system cooling 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Ro...

Page 137: ... without at least one cooling fan module installed If only one cooling fan module is being installed it must be installed in the outer module position in the cooling shroud 1 Hold the replacement cooling fan module by the release tabs and align the tabs on the module with the securing slots on the cooling shroud 1 release tabs 2 2 cooling fan module 3 fan cage 1 2 3 ...

Page 138: ...he system WARNING The cooling fans can continue to spin for some time after the system has been powered down Allow time for the fans to stop spinning before handling them CAUTION The system requires at minimum a cooling fan module to be installed in the outer fan module slot of the fan cage see Figure 3 24 at all times to ensure proper system cooling 1 Turn off the system and attached peripherals ...

Page 139: ...ps into place 2 Install the fan modules See Installing a Cooling Fan Module on page 137 3 Install the cooling shroud See Installing the Cooling Shroud on page 88 4 Close the system See Closing the System on page 86 5 Place the system upright and on its feet on a flat stable surface 6 Rotate the system feet outward 7 Reattach any peripherals then connect the system to the electrical outlet 8 Turn o...

Page 140: ...n the card to release it and pull the card from the card slot Integrated Dell Remote Access Controller 6 iDRAC6 Enterprise Card Optional The optional iDRAC6 Enterprise card provides a set of advanced features for managing the system remotely Installing an iDRAC6 Enterprise Card WARNING Only trained service technicians are authorized to remove the system cover and access any of the components insid...

Page 141: ...nterprise card connector on the system board See Figure 6 1 for the location of the connector c Press the card down until it is fully seated See Figure 3 26 When the front of the card is fully seated the plastic standoff tabs snap over the edge of the card 9 Install the fan cage See Installing a Fan Cage on page 139 10 Install the fan modules See Installing a Cooling Fan Module on page 137 11 Repl...

Page 142: ...including any attached peripherals and disconnect the system from its electrical outlet 2 Rotate the system feet inward and lay the system on a flat surface 3 Open the system See Opening the System on page 85 4 Remove the cooling shroud See Removing the Cooling Shroud on page 87 5 Remove the fan modules See Removing a Cooling Fan Module on page 136 6 Remove the fan cage See Removing the Fan Cage o...

Page 143: ...ay from the back of the system until the RJ 45 connector is clear of the back panel and then lift the card out of the system See Figure 3 26 10 Install the plastic filler plug for the iDRAC6 Enterprise port in the system back panel 11 Install the fan cage See Installing a Fan Cage on page 139 12 Install the fan modules See Installing a Cooling Fan Module on page 137 13 Install the cooling shroud S...

Page 144: ...tion for additional information 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Rotate the system feet inward and lay the system on a flat surface 3 Open the system See Opening the System on page 85 4 Remove the cooling shroud See Removing the Cooling Shroud on page 87 5 Remove the fan modules See Removing a Cooling Fan Module on page...

Page 145: ...peripherals and connect the system to an electrical outlet 17 Turn on the system and attached peripherals 18 Enter the System Setup program to confirm that the battery is operating properly See Using the System Setup Program and UEFI Boot Manager on page 57 19 Enter the correct time and date in the System Setup program s Time and Date fields 20 Exit the System Setup program Control Panel Assembly ...

Page 146: ... panel screw a Using a 2 Phillips screwdriver remove the two hex head Phillips screws securing the outer cover from the back of the system b Pressing firmly on the front edge of the cover slide the cover slightly towards the back of the system See Figure 3 28 c Remove the cover by first pulling away the bottom edge then pulling away the top edge removing the metal hooks from the securing slots in ...

Page 147: ... System Components 147 Figure 3 28 Removing and Installing the Control Panel 1 control panel screws 2 2 cover tabs 3 chassis outer cover 4 cover screws 2 5 control panel cable 6 control panel assembly 5 3 4 6 1 2 ...

Page 148: ...p side of the chassis a Insert the cover tabs into the slots in the top side of the chassis See Figure 3 28 b Hook the top edge of the cover over the top edge of the chassis See Figure 3 28 c Slide the cover towards the front of the system See Figure 3 28 d Replace the two hex head Phillips screws on the back of the system to secure the cover to the chassis 5 Replace the Torx screw on the front of...

Page 149: ...rd and lay the system on a flat surface 4 Open the system See Opening the System on page 85 5 Remove the cooling shroud See Removing the Cooling Shroud on page 87 6 Remove all the hard drives See Removing a Hot Swap Hard Drive on page 90 7 Disconnect all the cables connected to the SAS backplane see Figure 3 29 SAS A cable SAS B cable available only with 3 5 inch SAS backplane hard drive activity ...

Page 150: ...a 3 5 inch SAS backplane A 2 5 inch SAS backplane looks slightly different see Figure 6 2 and does not have the SAS B connector Available only with 3 5 SAS backplane 1 blue release pin 2 SAS A cable 3 SAS B cable 4 backplane power cable 5 SAS backplane 6 hard drive activity indicator cable 7 hard drive 5 1 7 3 4 6 2 ...

Page 151: ...backplane 4 Reconnect the cables connected to the SAS backplane see Figure 3 29 SAS A cable SAS B cable available only with 3 5 inch SAS backplane hard drive activity indicator cable backplane power cable 5 Replace all the hard drives See Installing a Hot Swap Hard Drive on page 91 6 Replace the cooling shroud See Installing the Cooling Shroud on page 88 7 Close the system See Closing the System o...

Page 152: ...thorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Remove the front bezel See Removing the Front Bezel on page 84 3 Rotate the system feet inward a...

Page 153: ...ssors and heat sink blanks See Removing a Processor on page 107 13 If applicable remove the SAS backplane from system See Removing the SAS Backplane on page 149 14 Carefully route any loose cables away from the edges of the system board 15 Remove the system board from the chassis a Pull and hold the blue system board release pin See Figure 3 30 b While holding the release pin slide the system boar...

Page 154: ...ss any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Unpack the new system board and remove the label placard that is inserted in the memory module socket 2 Remove the labels from the placard and affix them on the front of the chassis 1 integrated storage controller card carrier release tab 2 system board 3 release pi...

Page 155: ...eplace the SAS backplane See Installing the SAS Backplane on page 151 5 Replace heatsinks processors and heatsink blanks if applicable See Installing a Processor on page 110 6 If applicable replace the iDRAC6 Enterprise card See Installing an iDRAC6 Enterprise Card on page 140 7 Replace the fan cage See Installing a Fan Cage on page 139 8 Replace the fan modules See Installing a Cooling Fan Module...

Page 156: ...system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Remove the power supplies See Removing a Power Supply on page 82 3 Rotate the system feet inward and lay the system on a flat surface 4 Open the system See Opening the System on page 85 5 Remove the system board See Removing the System Board on page 152 6 To remove...

Page 157: ...emoving and Installing the Power Distribution Board 1 power distribution board plate 2 power distribution plate screws 2 3 power distribution board 4 power distribution board cables 6 5 securing tabs 6 power distribution board screws 5 1 2 3 4 6 5 ...

Page 158: ...ds the front of the system and then slide it towards the back until it comes to rest in position 5 Replace the two screws on the power distribution board plate 6 Replace the system board See Installing the System Board on page 154 7 Replace the power supplies See Installing a Power Supply on page 83 8 Close the system See Closing the System on page 86 9 Place the system upright and on its feet on ...

Page 159: ...g an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 57 Invalid memory configurations could cause the system to halt at startup without any video output See System Memory on page 98 For all other startup issues no...

Page 160: ... keyboard and or mouse For other USB devices go to step 2 a Disconnect the keyboard and mouse cables from the system briefly and reconnect them b Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another w...

Page 161: ...ice If the problem persists replace the device If all troubleshooting fails see Getting Help on page 193 Troubleshooting a Serial I O Device 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with another working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the syste...

Page 162: ...s documentation 5 Enter the System Setup program and confirm that the NIC ports are enabled See Integrated Devices Screen on page 64 6 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the documentation for each network device 7 Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting f...

Page 163: ...losing the System on page 86 6 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 193 8 If the system starts properly shut down ...

Page 164: ...roperly installed See Installing System Components on page 79 Expansion cards Power supplies Fans Processors and heat sinks Memory modules Hard drive carriers 4 Ensure that all cables are properly connected 5 Replace the cooling shroud See Installing the Cooling Shroud on page 88 6 Close the system See Closing the System on page 86 7 Place the system upright and on its feet on a flat and stable su...

Page 165: ...ause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply s fault indicator See Power Indicator Codes on page 24 CAUTION In a rare case of multiple fan failure ...

Page 166: ...nstructions that came with the system 1 Locate the faulty fan indicated by the LCD panel or the diagnostic software 2 Turn off the system and all attached peripherals 3 Open the system See Opening the System on page 85 4 Reseat the fan s power cable 5 Restart the system If the fan functions properly close the system See Closing the System on page 86 6 Place the system upright and on its feet on a ...

Page 167: ...he messages on the screen Go to step 14 if an error message appears indicating a fault with a specific memory module 4 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 61 Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 14 5 Turn off the system and att...

Page 168: ...y module as faulty swap or replace the module 18 To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules on page 104 19 Replace the cooling shroud See Removing the Cooling Shroud on page 87 20 Close the system See Closing the System on page 86 21 Place the system upright and on ...

Page 169: ...dule on page 119 5 Locate the SD card and reseat it See Removing an Internal SD Flash Card on page 122 and Installing an Internal SD Flash Card on page 122 6 Close the system See Closing the System on page 86 7 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet turn on the system and attached peripherals and check if the SD card is f...

Page 170: ...ate the internal USB key and reseat it See Internal USB Memory Key on page 123 5 Close the system See Closing the System on page 86 6 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet turn on the system and attached peripherals and check if the internal USB memory key is functioning 7 If the problem is not resolved repeat step 2 and...

Page 171: ... Opening the System on page 85 6 Ensure that the interface cable is securely connected to the optical drive and to the controller 7 Ensure that a power cable is properly connected to the drive 8 Close the system See Closing the System on page 86 9 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached ...

Page 172: ...ution board f Close the system See Closing the System on page 86 g Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals 5 For SCSI tape drives verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interfac...

Page 173: ... and attached peripherals and disconnect the system from the electrical outlet WARNING Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 8 Open the system See Opening the System on page 85 9 Reseat the controller card in the expansion ...

Page 174: ...AID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and press Ctrl R to enter the host adapter configuration utility program See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly for the RAID array c Exit the configuration util...

Page 175: ...ectrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 193 Troubleshooting a Storage Controller NOTE When troubleshooting a SAS or PERC controller also see the documentation for your operating system and the controller 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 181 2 Enter the System Setup program and ...

Page 176: ...roperly seated 9 Verify that the cable connections between the SAS backplane and the integrated storage controller are correct See Installing an Integrated Storage Controller Card on page 134 Ensure that the cables are firmly connected to the storage controller and the SAS backplane board 10 Close the system See Closing the System on page 86 11 Place the system upright and on its feet on a flat an...

Page 177: ...e System on page 85 7 Remove the cooling shroud See Removing the Cooling Shroud on page 87 8 Ensure that the controller card is firmly seated into the system board connector See Installing an Expansion Card on page 115 9 If you have a SAS RAID controller ensure that the following RAID components are properly installed and connected Memory module Battery If you have a SAS backplane verify that the ...

Page 178: ...n its connector See Installing an Expansion Card on page 115 5 Close the system See Closing the System on page 86 6 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Turn off the system and attached peripherals and disconnect the system from the electrical outlet If the problem is no...

Page 179: ...rized to remove the system cover and access any of the components inside the system Before you begin this procedure review the safety instructions that came with the system 1 Run the appropriate online diagnostics test See Running the System Diagnostics on page 181 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the ...

Page 180: ... flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals 17 Run the appropriate online diagnostic test If the test fails the processor is faulty See Getting Help on page 193 18 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 19 Open the system See Opening the System on page 85 20 Remove ...

Page 181: ...tem problem first use the online diagnostics Dell PowerEdge Diagnostics is a suite of diagnostic programs or test modules that include diagnostic tests on chassis and storage components such as hard drives physical memory communications and printer ports NICs CMOS and more If you are unable to identify the problem using the online Diagnostics then use the embedded system diagnostics The files requ...

Page 182: ...ssages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices are functioning you can use the system diagnostics to help identify the problem Running the Embedded System Diagnostics ...

Page 183: ...k the next to a device or module to view its components Click on any component to view the tests that are available Clicking a device rather than its components selects all of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Testing Option Function Express Test Performs a quick check o...

Page 184: ...name Enables you to specify the diskette drive or USB memory key where the test log file is saved You cannot save the file to a hard drive Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays informati...

Page 185: ...r information on resetting the password jumper to disable a password see Disabling a Forgotten Password on page 192 Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR default The configuration settings are retaine...

Page 186: ...186 Jumpers and Connectors System Board Connectors Figure 6 1 System Board Jumpers and Connectors 6 5 4 3 1 18 17 16 15 14 13 12 10 9 8 2 7 19 20 11 ...

Page 187: ...3 AMEA iDRAC 6 Enterprise card connector 4 B9 B6 B3 B8 B5 B2 B7 B4 B1 Memory module slot B9 Black release lever Memory module slot B6 Black release lever Memory module slot B3 white release lever Memory module slot B8 Black release lever Memory module slot B5 Black release lever Memory module slot B2 white release lever Memory module slot B7 Black release lever Memory module slot B4 Black release ...

Page 188: ...er Memory module slot A6 Black release lever Memory module slot A9 Black release lever 11 PDB Power Distribution Board connector 12 ON BOARD_USB USB connector 13 UIPS SD module connector 14 SATA_A SATA connector A 15 CTRL_PNL Control panel connector 16 SATA_B SATA connector B 17 ISCSI_KEY Internal NIC connector 1 18 INT_STORAGE Internal storage connector 19 PWRD_EN NVRM_CLR Password enable jumper ...

Page 189: ...5 SAS Backplane A 2 5 SAS Backplane looks slightly different and does not have the SAS B connector Available only with 3 5 SAS Backplane 1 hard drive connectors 0 3 2 hard drive connectors 4 7 3 J_SAS_A cable connector 4 J_SIG_BB_BP hard drive indicator cable connector 5 J_BB_PWR power connector 6 J_SAS_B cable connector 1 2 3 6 5 4 ...

Page 190: ...190 Jumpers and Connectors 1 hard drive connectors 0 7 2 hard drive connectors 8 15 3 J_SAS_A cable connector 4 J_BB_PWR power connector 5 J_SIG_BB_BP hard drive indicator cable connector 2 3 4 5 1 ...

Page 191: ...mpers and Connectors 191 Power Distribution Board Connectors 1 J_PL_SIG2 connector 2 J_PL_PWR2 connector 3 J_PL_PWR1 connector 4 J_DVD_PWR connector 5 J_BP_PWR1 connector 6 J_BP_PWR2 connector 1 2 3 6 5 4 ...

Page 192: ... system board 4 Close the system 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug...

Page 193: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 194: ...194 Getting Help ...

Page 195: ... or USB memory key that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for commu...

Page 196: ...DVD Digital versatile disc or digital video disc ECC Error checking and correction EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access controller ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processo...

Page 197: ...bility to insert or install a device typically a hard drive or an internal cooling fan into the host system while the system is powered on and running Hz Hertz I O Input output A keyboard is an input device and a monitor is an output device In general I O activity can be differentiated from computational activity IDE Integrated drive electronics A standard interface between the system board and st...

Page 198: ...onfined to the same building or a few nearby buildings with all equipment linked by wiring dedicated specifically to the LAN LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it LGA Land grid array local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be des...

Page 199: ...ond s NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends...

Page 200: ...vironment A way of booting a system via a LAN without a hard drive or bootable diskette RAC Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also mirroring and striping RAM Random access memory The system s primary temporary storage area for program instr...

Page 201: ...Protocol A standard interface that allows a network manager to remotely monitor and manage workstations striping Disk striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring a...

Page 202: ...nd disconnected while the system is running USB memory key See memory key utility A program used to manage system resources memory disk drives or printers for example V Volt s VAC Volt s alternating current VDC Volt s direct current VGA Video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards video adapt...

Page 203: ...ingle physical system may appear to the user as multiple virtual systems able to host multiple operating systems W Watt s WH Watt hour s XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force ...

Page 204: ...204 Glossary ...

Page 205: ...onnectors USB 20 video 20 contacting Dell 193 control panel assembly features 12 installing 148 LCD panel features 14 removing 145 cooling fans removing 136 troubleshooting 166 D damaged systems troubleshooting 164 Dell contacting 193 Dell PowerEdge Diagnostics using 181 diagnostics advanced testing options 183 testing options 183 using Dell PowerEdge Diagnostics 181 when to use 182 DIMMs See memo...

Page 206: ...s 81 I iDRAC Configuration Utility 77 indicators front panel 12 NIC 23 power 12 24 installing battery RAID 128 control panel assembly 148 expansion cards 115 hard drive blank 90 hard drive in a drive carrier 93 hard drives 91 integrated storage controller card 134 135 internal SD card 122 internal SD module 119 memory modules 104 power supplies 83 processor 110 RAID battery 128 integrated storage ...

Page 207: ... Mirroring 100 Optimizer 100 memory modules DIMMs configuring 98 installing 104 removing 106 messages error messages 58 status LCD 25 system 39 warning 55 microprocessor See processor microprocessors troubleshooting 179 N NIC indicators 23 NIC hardware key 125 NICs troubleshooting 161 O Optimizer memory mode 100 options system setup 59 P password disabling 192 setup 75 system 72 phone numbers 193 ...

Page 208: ...odule 121 memory modules 106 power supplies 82 processor 107 RAID battery 127 replacing system battery 144 S safety 159 SAS controller See storage controller SAS controller daughter card troubleshooting 176 SAS RAID controller daughter card troubleshooting 176 securing your system 67 73 setup password 75 SSD hard drives 89 startup accessing system features 11 storage controller card installing 134...

Page 209: ...l connections 159 hard drive 174 internal SD card 169 internal USB key 170 keyboard 160 memory 167 microprocessors 179 NIC 161 power supplies 165 SAS RAID controller daughter card 176 storage controller card 175 system cooling 166 tape drive 171 172 video 160 wet system 162 U UEFI Boot Manager entering 69 main screen 70 System Utilities screen 71 UEFI Boot Settings screen 70 upgrades processor 107...

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