Dell PowerEdge T110 Hardware Owner'S Manual Download Page 112 | Manualshive

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112

Troubleshooting Your System

Troubleshooting Cooling Fan

CAUTION:

Many repairs may only be done by a certified service technician. You

should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

1

Turn off the system and all attached peripherals.

2

Open the system. See "Opening the System" on page 57.

3

Reseat the fan's power cable.

4

Restart the system.

If the fan functions properly, close the system. See "Closing the System" on
page 58.

5

If the fan does not function, turn off the system and install a new fan. See
"Installing the Cooling Fan" on page 90.

6

Close the system. See "Closing the System" on page 58.

7

Restart the system.

If the problem is resolved, close the system. See "Closing the System" on
page 58.

If the replacement fan does not operate,

see "Getting Help

" on page 129

.

Mayzie_HOM.book Page 112 Monday, August 31, 2009 9:33 PM

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Summary of Contents for PowerEdge T110

Page 1: ...Dell PowerEdge T110 Systems Hardware Owner s Manual ...

Page 2: ...ved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trad...

Page 3: ...Panel Features and Indicators 12 Back Panel Features and Indicators 14 Guidelines for Connecting External Devices 15 NIC Indicator Codes 16 Power Selection 17 Diagnostic Lights 18 System Messages 20 Warning Messages 33 Diagnostics Messages 33 Alert Messages 33 Other Information You May Need 33 ...

Page 4: ...37 Main Screen 37 Memory Settings Screen 39 Processor Settings Screen 39 SATA Settings Screen 40 Boot Settings Screen 41 Integrated Devices Screen 42 PCI IRQ Assignments Screen 43 Serial Communication Screen 43 Power Management Screen 44 System Security Screen 45 Exit Screen 47 Entering the UEFI Boot Manager 47 Using the UEFI Boot Manager Navigation Keys 47 UEFI Boot Manager Screen 48 UEFI Boot Se...

Page 5: ...e BMC Setup Module 54 3 Installing System Components 55 Recommended Tools 55 Inside the System 56 Opening and Closing the System 57 Opening the System 57 Closing the System 58 Front Bezel 59 Removing the Front Bezel 59 Installing the Front Bezel 60 Removing Front Bezel Insert 60 Installing Front Bezel Insert 61 EMI Filler Panel 61 Removing an EMI Filler Panel 61 Installing an EMI Filler Panel 62 ...

Page 6: ...xpansion Card Stabilizer 72 Installing the Expansion Card Stabilizer 72 Cooling Shroud 73 Removing the Cooling Shroud 73 Installing the Cooling Shroud 74 Expansion Cards 75 Expansion Card Installation Guidelines 75 Removing an Expansion Card 76 Installing an Expansion Card 78 SAS Controller Expansion Card 79 System Memory 80 General Memory Module Installation Guidelines 80 Mode Specific Guidelines...

Page 7: ...sis Intrusion Switch 96 Installing the Chassis Intrusion Switch 97 Control Panel Assembly 98 Removing the Control Panel Assembly 98 Installing the Control Panel Assembly 100 System Board 101 Removing the System Board 101 Installing the System Board 102 4 Troubleshooting Your System 105 Safety First For You and Your System 105 Troubleshooting System Startup Failure 105 Troubleshooting External Conn...

Page 8: ...12 Troubleshooting System Memory 113 Troubleshooting an Internal USB Key 114 Troubleshooting an Optical Drive 115 Troubleshooting a Tape Backup Unit 116 Troubleshooting a Hard Drive 117 Troubleshooting Expansion Cards 118 Troubleshooting the Processor 119 5 Running the System Diagnostics 121 Using Online Diagnostics 121 Embedded System Diagnostics Features 121 When to Use the Embedded System Diagn...

Page 9: ... for Testing 123 Selecting Diagnostics Options 123 Viewing Information and Results 124 6 Jumpers and Connectors 125 System Board Jumper 125 System Board Connectors 126 Disabling a Forgotten Password 128 7 Getting Help 129 Contacting Dell 129 Glossary 131 Index 139 ...

Page 10: ...10 Contents ...

Page 11: ... Interface UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 35 F12 Starts Preboot eXecution Environment PXE boot Ctrl E Enters the Baseboard Management Controller BMC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the BMC us...

Page 12: ...r is on The power button controls the DC power supply output to the system NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power...

Page 13: ...tors 2 Connects USB devices to the system The ports are USB 2 0 compliant 5 Diagnostic indicator lights 4 The four diagnostic indicator lights display error codes during system startup See Diagnostic Lights on page 18 6 Tape drive optional One optional half height using one drive bay 7 Optical drive optional One optional SATA DVD ROM drive or DVD RW drive NOTE DVD devices are data only Item Indica...

Page 14: ...ator Button or Connector Icon Description 1 Padlock ring Locks the cover release latch 2 Security cable slot Connects a cable lock to the system 3 Voltage selection switch Sets the voltage for the power supply to the voltage that most closely matches the AC power available at your location 8 9 7 6 10 1 4 11 2 3 5 ...

Page 15: ...se the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 35 4 Power supply 305 W power supply 5 Cable clasp Secures the power cable 6 USB connectors 4 Connects USB devices to the system The ports are USB 2 0 compliant 7 eSATA connector Connects additional storage devices 8 Serial connector Connects a serial device to the system 9 Video connector Connects a VGA d...

Page 16: ...r Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid network link at 10 100 Mbps Activity indicator is green blinking Network data is being sent or received 1 2 ...

Page 17: ... Selection Switch CAUTION Be sure to set the voltage selection switch on the power supply for the voltage that most closely matches the AC power available at your location Ensure that the switch is set to the proper voltage according to Table 1 1 Table 1 1 Voltage Selection Switch If your power source is The voltage selection switch should be set to 110 V 220 V 115 230 ...

Page 18: ...r a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the system into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIOS checksum failure detected system is in recovery mode See Getting Help on page 129 Possible processor failure...

Page 19: ... See Getting Help on page 129 Memory configuration error See Troubleshooting System Memory on page 113 Possible system board resource and or system board hardware failure See Getting Help on page 129 Possible system resource configuration error See Getting Help on page 129 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on page 105...

Page 20: ...es Corrective Actions Alert BMC not responding Rebooting The BMC is not responding to BIOS communication either because it is not functioning properly or has not completed initialization The system reboots Wait for the system to reboot Alert BMC not responding Power required may exceed PSU wattage Alert Continuing system boot accepts the risk that system may power down without warning The BMC is h...

Page 21: ...en the replaced component s are not supported with this power supply See Power Supply on page 93 Alert System fatal error during previous boot An error caused the system to reboot Check other system messages for additional information for possible causes BIOS MANUFACTURING MODE detected MANUFACTURING MODE will be cleared before the next boot System reboot required for normal operation System is in...

Page 22: ... the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager on page 35 Decreasing available memory Faulty or improperly installed memory modul...

Page 23: ... information and take the appropriate action to resolve the problem Invalid configuration information please run SETUP program An invalid system configuration caused a system to halt Run the System Setup program and review the current settings See Using the System Setup Program and UEFI Boot Manager on page 35 Keyboard controller failure Faulty keyboard controller faulty system board See Getting H...

Page 24: ...m will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 80 Memory address line failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 113 Memory double word logic failure at address read value...

Page 25: ...n intentional setting check any other system messages for possible causes The current memory configuration may support only the minimum frequency Ensure that your memory configuration supports the higher frequency See General Memory Module Installation Guidelines on page 80 Memory tests terminated by keystroke POST memory test was terminated by pressing the spacebar Information only MEMTEST lane f...

Page 26: ...tup Program and UEFI Boot Manager on page 35 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 129 PCI BIOS failed to install PCIe device BIOS Option ROM checksum failure detected during shadowing Cables to expansion card s loose faulty or improperly installed expansion card s Re...

Page 27: ...perating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or device Ensure that the USB or SATA cables are properly connected See Troubleshooting a USB Device on page 106 Troubleshooting an Optical Drive on page 115 and Troubleshooting a Hard Drive ...

Page 28: ...installed in your system Shutdown failure General system error See Getting Help on page 129 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and ...

Page 29: ...eometry x x The following DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory on page 80 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 110 Time of day not set please run SETUP program Incor...

Page 30: ...on is required to proceed Enter I or M to proceed TPM failure A TPM function has failed See Getting Help on page 129 Unable to launch System Services image System halted System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement Restart the system and update the USC repository to the latest software to...

Page 31: ... on page 80 Warning A fatal error has caused system reset Please check the system event log A fatal system error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 105 for any faulty components specified in the SEL Warning Control Panel is not installed The control...

Page 32: ...d The memory configuration is not optimal The recommended memory configuration is message Invalid memory configuration The system will run but with reduced functionality Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 80 If the problem persists see Troubleshooting System Memory on page 113 Write fault Write fault on se...

Page 33: ...agement software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Other Information You May Need WARNING See the safety and regulatory information that shipped with your system Warranty information may be included withi...

Page 34: ...34 About Your System ...

Page 35: ...I boot mode is an enhanced 64 bit boot interface based on UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 47 for more information on this interface You must select the boot mode in the Boot Mode field of the Boot Settings Screen on page 41 of the System Setup program Once you specify the boot mode the system boots in the specified boot mode and you proc...

Page 36: ...message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow or Shift Tab Moves to the previous field...

Page 37: ...tem Setup program change based on the system configuration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar ...

Page 38: ...e 42 PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignments Screen on page 43 Serial Communication Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 43 Power Management Enables ...

Page 39: ...l by unnoticed during normal POST The user can press F1 to continue or F2 to enter the System Setup program CAUTION When setting this option to Disabled the system does not halt if an error occurs during POST Any critical errors are displayed and logged in the system event log Option Description System Memory Size Displays the amount of system memory System Memory Type Displays the type of system ...

Page 40: ...n Technology Number of Cores per Processor All default If set to All the maximum number of cores in each processor is enabled C States Enabled default When set to Enabled the processor can operate in all available power states Turbo Mode Enabled default If Turbo Boost Technology is supported by the processor enables or disables Turbo Mode Processor 1 Family Model Stepping Displays the family model...

Page 41: ...ed to the eSATA port Off disables BIOS support for the device Option Description Boot Mode BIOS default CAUTION Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode If the operating system supports Unified Extensible Firmware Interface you can set this option to UEFI Setting this field to BIOS allows compatibility with non UE...

Page 42: ... default Enables or disables the user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Internal USB Port On default Enables or disables the internal USB port Embedded Gb NIC1 NIC1 default Enabled with PXE Other NICs Enabled Enables or disables the integrated NIC Options are Enabled Enabled with PXE Enabled with iSCSI Boot and Disabled PXE support allows the system...

Page 43: ...and Serial Device 2 are enabled in BIOS BIOS console redirection can also be enabled and the port address used can be specified Options are On without Console Redirection On with Console Redirection via COM1 On with Console Redirection via COM2 and Off Serial Port Address Serial Device 1 COM1 Serial Device2 COM2 default Sets the serial port addresses for the two serial devices NOTE Only Serial Dev...

Page 44: ...erformance For all but the Custom setting the BIOS pre configures the power settings on this screen as follows OS Control sets the CPU power to OS DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting all processor performance information is passed from the system BIOS to the operating system for control The operating system sets the processor performance ...

Page 45: ...by using a setup password NOTE See Using the Setup Password on page 52 for more information Password Status Unlocked default When Setup Password is assigned and this field is Locked the system password cannot be changed or disabled at system start up See Using the System Password on page 49 for more information TPM Security Off default Sets the reporting of the Trusted Platform Module TPM in the s...

Page 46: ...ed default If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power AC Power Recovery Last default Determines how the system reacts when power is restored If set to Last the system returns to the last power state On turns on the s...

Page 47: ...EFI Boot Manager The UEFI Boot Manager enables you to Add delete and arrange boot options Access the System Setup program and BIOS level boot options without rebooting To enter the UEFI Boot Manager 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system does not respond until the USB keyboard is active If your operating system begins ...

Page 48: ...Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot add a boot device press ESC to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System ...

Page 49: ...d is assigned the system prompts for the system password after the system starts and only those with the password have full use of the system One Time Boot From File Sets a one time boot option not included in the boot option list Option Description System Setup Accesses the System Setup program without rebooting System Services USC Restarts the system and accesses the USC which allows you to run ...

Page 50: ... password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press Enter 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one the system beeps To erase a character press Backspace or the le...

Page 51: ... incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and shuts down Even after you shut down and restart the system the error message continues to be displayed until the correct password i...

Page 52: ... erase a character press Backspace or the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you mu...

Page 53: ...age management tasks from an embedded environment throughout the server s lifecycle The USC can be started during the boot sequence and can function independent of the operating system NOTE Certain platform configurations may not support the full set of features provided by USC The following features of USC are supported on systems with Baseboard Management Controller BMC Installing an operating s...

Page 54: ...state or the system s operating system Provides text console redirection for system setup text based utilities and operating system consoles NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1...

Page 55: ...System Components 55 Installing System Components Recommended Tools You may need the following items to perform the procedures in this section Key to the system keylock 2 Phillips screwdriver Wrist grounding strap ...

Page 56: ...or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 3 1 Inside the System 1 power supply 2 chassis intrusion switch 3 cooling shroud 4 expansion card stabilizer 5 heat sink 6 hard drives 4 7 tape drive optional 8 optical dri...

Page 57: ...line or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Press the power button to ground the system board 3 Lay the system on its side as ...

Page 58: ...th the slots on the bottom of the chassis See Figure 3 2 2 Press down on the cover until the cover release tab snaps into place 3 Place the system upright on a flat stable surface 4 Reattach any peripherals and connect the system to an electrical outlet 5 Turn on the system and attached peripherals 1 release tab 1 ...

Page 59: ...fety instructions that came with the product Removing the Front Bezel 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 57 3 Slide the drive release latch in the direction of the arrow until it releases the front bezel from its side hinges See Figure 3 3 NOTE The drive release latch secures and relea...

Page 60: ...chassis See Figure 3 3 2 Snap the bezel into place Removing Front Bezel Insert NOTE Before installing a drive in one or more of the front drive bays remove the corresponding insert s on the front bezel 1 From the back of the bezel push the tab on the end of the insert outward 2 Pull the insert away from the bezel See Figure 3 4 1 drive release latch 2 front bezel 1 2 ...

Page 61: ...of your system an electromagnetic interference EMI filler panel may be installed in one or more of the 5 25 inch optical drive bays at the front of the system EMI filler panels are essential for airflow efficiency and for electromagnetic interference protection Before installing an optical drive the corresponding EMI filler panel must first be removed Removing an EMI Filler Panel 1 Turn off the sy...

Page 62: ...the tab to remove the EMI filler panel Figure 3 5 Removing and Installing the EMI Filler Panel Installing an EMI Filler Panel 1 Gently slide the EMI filler panel into the bay until it clicks into place See Figure 3 5 2 Replace the front bezel See Installing the Front Bezel on page 60 3 Close the system See Closing the System on page 58 1 drive release latch 2 shoulder screws 2 3 EMI filler panel 4...

Page 63: ...lephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 57 3 Remove the front bezel See Removing the Front Bezel on page...

Page 64: ...ng System Components Figure 3 6 Removing and Installing a Tape Drive SCSI Connection 1 power cable 2 data cable 3 drive release latch 4 drive bay screw slots 5 tape drive 6 tape drive shoulder screws 3 6 5 3 4 1 2 ...

Page 65: ...ive on page 66 8 If the drive is being permanently removed install an insert on the front bezel See Installing Front Bezel Insert on page 61 9 Replace the front bezel See Installing the Front Bezel on page 60 10 Close the system See Closing the System on page 58 1 power data cable 2 drive release latch 3 drive bay screw slots 4 optical drive 5 optical drive shoulder screws 3 5 4 2 3 1 ...

Page 66: ... SCSI ID to avoid conflicts with other devices on the SCSI bus For the default SCSI ID setting see the documentation provided with the drive NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number NOTE SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all devices in betw...

Page 67: ...icks into place 10 Attach the SCSI power cable tape drive or SATA power cable optical drive to the drive Ensure that cables are secured in their respective clips 11 Attach the data cable If you are installing a SCSI tape drive connect the SCSI interface cable in the drive kit from the SCSI controller card to the drive 12 Check all cable connections and fold cables out of the way to allow for airfl...

Page 68: ... and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the pe...

Page 69: ...etach the hard drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive See Figure 3 11 6 Replace the system cover See Closing the System on page 58 7 Place the system upright on a flat stable surface 8 Reattach any peripherals and connect the system to an electrical outlet 9 Turn on the system and attached peripherals 1 hard drive 2 power data cable...

Page 70: ...bs on each side of the bracket toward each other and slide the bracket up and out of the system See Figure 3 9 4 Snap the hard drive bracket on to the hard drive See Figure 3 11 5 Slide the hard drive into the drive bay until it snaps into place 6 Connect the power data cable to the hard drive For connection to the integrated SATA controller SATA hard drives only connect the SATA data cable to the...

Page 71: ... drive s controller is enabled See Entering the System Setup Program on page 36 12 Exit the System Setup program and reboot the system 13 Partition and logically format the drive See the documentation that came with the drive for instructions on installing any software required for drive operation Removing a Hard Drive from a Hard Drive Bracket Detach the hard drive bracket from the hard drive by ...

Page 72: ... the electrical outlet and peripherals 2 Open the system See Opening the System on page 57 3 Press the release tab and lift the expansion card stabilizer out of slots in the chassis See Figure 3 12 Installing the Expansion Card Stabilizer 1 Slide the edge of the expansion card stabilizer into the slots in the cooling shroud and chassis until the release tab locks into place See Figure 3 12 1 hard ...

Page 73: ...e online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed Overheating of the system can develop quickly resulting in shutdown of the system and loss of data Removing the Cooling Shroud 1 Turn...

Page 74: ...d the touch points on the cooling shroud and carefully lower the cooling shroud into the system Ensure that no cables are under the edges of the cooling shroud 3 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 72 4 Close the system See Closing the System on page 58 1 cooling shroud 2 expansion card stabilizer 3 release tab 4 cooling shroud touch points 2 ...

Page 75: ... cards slots 1 3 and 4 support half length expansion cards The system supports up to two SAS or PERC expansion cards to manage external storage CAUTION To ensure proper cooling no more than two of the four expansion cards can have a power consumption of greater than 15 W up to 25 W maximum each not including the integrated storage controller Table 3 1 provides a guide for installing expansion card...

Page 76: ... product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 57 3 Re...

Page 77: ...d latch NOTE Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 72 9 Close the system See Closing the S...

Page 78: ...telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system and attached peripherals and disconnect the system from the electric...

Page 79: ...n the expansion card riser 7 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 8 Close the expansion card latch See Figure 3 13 9 Connect all cables to the expansion card 10 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer on page 72 11 Close the system See Closing the System on page 58 SAS Controller Expansion ...

Page 80: ...ory modules of different sizes can be mixed within a memory channel for example 2 GB and 4 GB but all populated channels must have identical configurations Memory modules are installed in the numeric order of the sockets beginning with DIMM_A1 or DIMM_B1 One or two DIMMs per channel can support up to 1333 Mhz If memory modules with different speeds are installed they operate at the speed of the sl...

Page 81: ...1 Table 3 2 Sample UDIMM Memory Configurations Memory Module Size Memory Sockets Single Processor 1 3 2 4 Physical Memory GB Available Memory GB 1 GB X X X X X X X 1 2 4 all 2 GB X X X X X X X 2 4 8 all 4 GB X X X X X X X 4 8 16 all ...

Page 82: ...ed Install a memory module blank if you are removing a memory module and do not intend to install a replacement 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System on page 57 3 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer on page 72 4 Remove the cool...

Page 83: ...rized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module b...

Page 84: ...mory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way 10 Press down on the memory module with your thumbs until the socket levers latch into a locked position When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that ...

Page 85: ...ety instructions that came with the product 1 Prior to upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from AC power press and hol...

Page 86: ...0 seconds for the heat sink to loosen from the processor 8 Repeat step 6 and step 7 to loosen the other three heat sink retention screws 9 Gently lift the heat sink off of the processor and set the heat sink aside upside down thermal grease side facing up Figure 3 15 Installing and Removing the Heat Sink CAUTION The processor is held in its socket under strong pressure Be aware that the release le...

Page 87: ...ng out from under the tab Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 16 11 Use the tab on the processor shield to rotate shield upward and out of the way See Figure 3 16 Figure 3 16 Removing a Processor 1 socket release lever 2 processor 3 notches in processor 2 4 processor shield 5 ZIF socket 6 socket keys 2 2 3 4 5 6 1 ...

Page 88: ...set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 4 Close the processor shield 5 Rotate the socket release lever down until it snaps into place 6 Using a clean lint free cloth remove the thermal grease from the heat sink 7 Open the grease packet included with your processor kit and app...

Page 89: ...ing and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the s...

Page 90: ... by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the tabs on the system fan with the securing slots on the chassis 2 Slide the system fan into the securing slots until the tabs lock into place 3 Connect the fan cable to the system boa...

Page 91: ...service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals ...

Page 92: ...il it snaps into place 6 Close the system See Closing the System on page 58 7 Enter the System Setup program to confirm that the battery is operating properly See Using the System Setup Program and UEFI Boot Manager on page 35 8 Enter the correct time and date in the System Setup program s Time and Date fields 9 Exit the System Setup program 1 positive side of battery connector 2 system battery 3 ...

Page 93: ...moving the Expansion Card Stabilizer on page 72 4 Remove the cooling shroud See Removing the Cooling Shroud on page 73 5 Disconnect all the power cables from the system board and drives NOTE Note the routing of the DC power cables underneath the tabs in the system frame as you release the tabs and remove the cables from the system board and drives You must route these cables properly when you repl...

Page 94: ... until it snaps into place over the power supply release tab 4 Using a 2 Phillips screwdriver install the four screws that secure the power supply to the back panel 5 Secure the I O panel and SATA cables if present to the routing clip on the side of the power supply 6 Connect all the power cables to the system board and drives 7 Replace the cooling shroud See Installing the Cooling Shroud on page ...

Page 95: ...ety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 57 3 Locate the USB connector on the system board See Figure 6 1 4 Insert the USB memory key into the USB connector See Figure 3 20 5 Close the system See Closing the System on page 58 6 Enter the ...

Page 96: ...e and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 57 3 Disconnect the chassis intrusion switch cable from the INTRUSION connecto...

Page 97: ...is Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch See Figure 3 21 2 Slide the switch into the securing bracket notch 3 Connect the switch cable to the INTRUSION connector on the system board See Figure 6 1 4 Close the system See Closing the System on page 58 1 chassis intrusion switch 2 securing bracket notch 3 INTRUSION connector 1 2 3 ...

Page 98: ...hat came with the product Removing the Control Panel Assembly 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 57 3 Remove the front bezel See Removing the Front Bezel on page 59 4 Disconnect the control panel cable from the system board CAUTION Do not pull on the cable to unseat the connector Doing...

Page 99: ...assis See Figure 3 23 7 Lift the control panel assembly out of the system 8 Disconnect the control panel cable from the control panel assembly CAUTION Do not pull on the cable to unseat the connector Doing so can damage the cable a Press the metal tabs on the ends of the cable connector b Gently work the connector out of the socket 1 link bracket lock 1 ...

Page 100: ...ing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Connect the control panel cable to the control panel board 2 Align the slot in the control panel board with the standoff on the chassis and secure with the screw See Figure 3 23 3 Secure the link bracket lock by replacing the screw See Figure 3 23 4 Secure the con...

Page 101: ... product CAUTION If you are using the Trusted Platform Module TPM with an encryption program you may be prompted to create a recovery key during system or program setup Be sure to create and safely store this recovery key If you ever need to replace the system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drive ...

Page 102: ...ide the system board toward the front end of the chassis CAUTION Do not lift the system board by grasping a memory module processor or other components 11 Grasp the system board by the edges of the system board and lift the system board out of the chassis See Figure 3 24 Figure 3 24 Removing and Installing the System Board Installing the System Board 1 Unpack the new system board 2 Remove the labe...

Page 103: ...nd Installing a Processor on page 88 8 Replace all the memory modules and memory blanks See Installing Memory Modules on page 83 9 Connect the cables in the order listed below see Figure 6 1 for the locations of the connectors on the system board SATA interface cable if applicable Control panel interface cable Optical tape drive power cable System board power cables 10 Install all expansion cards ...

Page 104: ...104 Installing System Components ...

Page 105: ...stem s hardware check for the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 35 Invalid memory configurations could cause the syst...

Page 106: ...ed restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse 5 If the problem is resolved replace the faulty keyboard mouse 6 If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 7 Power down all attached USB devices...

Page 107: ... a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 129 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 121 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator ...

Page 108: ...s may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system a...

Page 109: ...certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals ...

Page 110: ... months the NVRAM may lose its system configuration information This situation is caused by a defective battery 1 Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 35 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the syste...

Page 111: ...rvice technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist System c...

Page 112: ...ty instructions that came with the product 1 Turn off the system and all attached peripherals 2 Open the system See Opening the System on page 57 3 Reseat the fan s power cable 4 Restart the system If the fan functions properly close the system See Closing the System on page 58 5 If the fan does not function turn off the system and install a new fan See Installing the Cooling Fan on page 90 6 Clos...

Page 113: ...llow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen Go to step 12 if an error message appears indicating a fault with a...

Page 114: ... the memory problem is still indicated repeat step 12 through step 15 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help on page 129 Troubleshooting an Internal USB Key CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product docu...

Page 115: ...vered by your warranty Read and follow the safety instructions that came with the product 1 Try using a different CD or DVD 2 Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See Using the System Setup Program and UEFI Boot Manager on page 35 3 Run the appropriate online diagnostic test See Using Online Diagnostics on page 121 4 Tu...

Page 116: ...Open the system See Opening the System on page 57 c Reseat the controller card in the expansion card slot d Ensure that the tape drive s interface cable is fully connected to the tape drive and to the connector on the controller card SAS or SCSI e Ensure that a power cable is properly connected to the drive and to the system board f Close the system See Closing the System on page 58 5 For SCSI tap...

Page 117: ...roller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl R for a PERC controller or Ctrl C for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have been configured correctly ...

Page 118: ... 3 Open the system See Opening the System on page 57 4 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion Card on page 78 5 Close the system See Closing the System on page 58 6 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening the System on page 57...

Page 119: ...not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 121 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 57 4 Ensure that the processor and heat si...

Page 120: ...120 Troubleshooting Your System ...

Page 121: ...ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online Di...

Page 122: ...Unified Server Configurator USC screen CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Dia...

Page 123: ...s components selects all of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device You can select Non Interactive Tests Only Runs only tests that require no user intervention Quick T...

Page 124: ...e test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Page 125: ...ng a Forgotten Password on page 128 Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 ...

Page 126: ...oard Jumpers and Connectors Table 6 2 System Board Jumpers and Connectors Item Connector Description 1 USB USB connectors 4 2 SATA_F eSATA eSATA connector 3 COM serial connector 4 VGA video connector 25 11 1 2 3 20 4 10 7 8 9 13 6 12 14 26 19 18 17 16 21 22 27 24 23 5 15 ...

Page 127: ...USB2 Internal USB key 1 and 2 14 CPU Processor 15 POWER12V Power connector 12V 16 DIMM_B1 DIMM_B1 memory module 17 DIMM_B2 DIMM_B2 memory module 18 DIMM_A1 DIMM_A1 memory module 19 DIMM_A2 DIMM_A2 memory module 20 CTRL_PNL Control panel connector 21 SATA_B SATA drive 22 SATA_A SATA drive 23 SATA_C SATA drive 24 SATA_D SATA drive optical drive 25 PWR_CONN Power connector 26 INTRUSION Intrusion swit...

Page 128: ...tem See Closing the System on page 58 5 Place the system upright on a flat stable surface 6 Reattach any peripherals and connect the system to an electrical outlet 7 Turn on the system and attached peripherals The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the ...

Page 129: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 130: ...130 Getting Help ...

Page 131: ...USB memory key that is used to start your system if the system does not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communica...

Page 132: ...video disc ECC Error checking and correction EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access controller ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for ...

Page 133: ...the system is powered on and running Hz Hertz I O Input output A keyboard is an input device and a monitor is an output device In general I O activity can be differentiated from computational activity IDE Integrated drive electronics A standard interface between the system board and storage devices IP Internet Protocol IPv6 Internet Protocol version 6 IPX Internet package exchange IRQ Interrupt re...

Page 134: ...ng diode An electronic device that lights up when a current is passed through it LGA Land grid array local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LOM LAN on motherboard LVD Low voltage differential m Meter s mA Milliampere s MA...

Page 135: ...are that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware errors ns Nanosecond s NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is...

Page 136: ...irroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system R DIMM A registered DDR3 memory module readme file A text file usually shipped with software or hardware that contains information supplementing or updating the product s documentation read only file A read ...

Page 137: ... guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system board usually contains most of your system s integral components such as the processor s RAM controllers for peripherals and various ROM chips system configur...

Page 138: ...h the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video dr...

Page 139: ...on switch installing 97 removing 96 replacing 97 closing the system 58 connectors USB 12 14 video 12 14 contacting Dell 129 cooling fan installing 90 removing 89 replacing 90 troubleshooting 112 D damaged systems troubleshooting 109 Dell contacting 129 Dell PowerEdge Diagnostics using 121 diagnostics advanced testing options 123 testing options 122 using Dell PowerEdge Diagnostics 121 when to use ...

Page 140: ...80 H hard drive installing 70 removing 68 troubleshooting 117 I I O panel installing 100 removing 98 replacing 100 indicators front panel 12 NIC 16 power 12 17 insert on front bezel removing 60 replacing 61 installing 5 25 inch drive 66 CD DVD drive 66 chassis intrusion switch 97 cooling fan 90 expansion cards 78 hard drive 70 I O panel 100 memory modules 83 power supply 94 processor 88 system bat...

Page 141: ...7 P password disabling 128 setup 52 system 49 phone numbers 129 POST accessing system features 11 power indicators 12 17 power supplies indicators 17 troubleshooting 111 power supply installing 94 removing 93 replacing 94 processor installing 88 removing 85 troubleshooting 119 R recommended tools 55 removing CD DVD drive 63 chassis intrusion switch 96 cooling fan 89 expansion cards 76 front bezel ...

Page 142: ...sing 58 opening 57 system board installing 102 removing 101 replacing 102 system cooling troubleshooting 111 system features accessing 11 system messages 20 system password 49 system setup options 37 system setup program boot settings 41 entering 36 integrated devices options 42 keystroke 36 memory settings 39 PCI IRQ assignments 43 power management options 44 processor settings 39 SATA settings 4...

Page 143: ...19 system cooling 111 system startup failure 105 video 106 wet system 108 U UEFI Boot Manager entering 47 main screen 48 system utilities screen 49 UEFI Boot Settings screen 48 USB front panel connectors 12 internal connector for memory key 95 USB key troubleshooting 114 V video front panel connectors 12 troubleshooting 106 W warning messages 33 warranty 33 wet system troubleshooting 108 ...

Page 144: ...144 Index ...

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