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Troubleshooting Your System

139

3

Locate the faulty fan indicated by the LCD display or diagnostic software.

For the identification number of each fan, see Figure 3-1.

4

Ensure that the faulty fan's power cable is firmly attached to the fan power

connector. See "System Fans" on page 70.

NOTE:

Wait 30 seconds for the system to recognize the fan and determine

whether it is working properly.

5

If the problem is not resolved, install a new fan. See "System Fans" on

page 70.
If the replacement fan is working properly, close the system. See "Installing

the Top Cover" on page 60.
If the replacement fan does not operate, see "Getting Help" on page 165.

Troubleshooting System Memory

Problem

• Faulty memory module.
• Faulty system board.
• Front panel status LCD indicates a problem with system memory.

Action

CAUTION:

Only trained service technicians are authorized to remove the system

cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.

1

Run the appropriate online diagnostic test. See "Using PowerEdge

Diagnostics" on page 149.

2

Turn on the system and attached peripherals.
If an error message does not appear, continue to the next step.
If an error messages appears, go to step 14.

3

Enter the System Setup program and check the system memory setting.

See "Entering the System Setup Program" on page 41.

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Summary of Contents for PowerEdge R900

Page 1: ...Dell PowerEdge R900 Systems Hardware Owner s Manual ...

Page 2: ...is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Intel and Xeon are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks and Windows Server is a trademark of Microsoft Corporation Novell and NetWare are registered trademarks of Novell Inc Red Hat is a registered trademark of Red Hat Inc SUSE is a registered t...

Page 3: ...ing External Devices 18 Back Panel Features and Indicators 19 Connecting External Devices 20 Power Indicator Codes 20 NIC Indications 22 LCD Status Messages 22 Solving Problems Described by LCD Status Messages 33 Removing LCD Status Messages 33 System Messages 34 Warning Messages 39 Diagnostics Messages 39 Alert Messages 39 2 Using the System Setup Program 41 Entering the System Setup Program 41 ...

Page 4: ...ity Screen 48 Trusted Platform Module TPM Security Screen 49 Exit Screen 49 System and Setup Password Features 49 Using the System Password 50 Using the Setup Password 53 Disabling a Forgotten Password 54 Baseboard Management Controller Configuration 54 Entering the BMC Setup Module 55 BMC Setup Module Options 55 3 Installing System Components 57 Recommended Tools 58 Inside the System 58 Removing ...

Page 5: ...moving a Power Supply 68 Installing a Power Supply 69 System Fans 70 Removing a Front System Fan 70 Hot plugging a Front System Fan 71 Removing a Back System Fan 72 Installing a Back System Fan 73 Hot plugging a Back System Fan 73 Removing a Back System Fan Housing 74 Installing a Back System Fan Housing 75 Cooling Shroud 76 Removing the Cooling Shroud 76 Installing the Cooling Shroud 77 SAS Contr...

Page 6: ...ray 90 Installing an Optical Drive Into an Optical Drive Mounting Tray 92 System Memory 92 General Memory Module Installation Guidelines 92 Non Optimal Memory Configurations 93 Memory Sparing Support 93 Memory Mirroring Support 94 Removing a Memory Riser 96 Installing a Memory Riser 98 Memory Population Rules 98 Removing the Memory Riser Cover 99 Installing Memory Modules 99 Removing Memory Module...

Page 7: ...es 116 Installing the SAS Backplane 2 5 Hard Drives 119 Power Interposer Board Service only Procedure 119 Removing the Power Interposer Board 119 Installing the Power Interposer Board 121 System Board Service only Procedure 122 Removing the System Board 122 Installing the System Board 124 4 Troubleshooting Your System 127 Safety First For You and Your System 127 Start Up Routine 127 Checking the E...

Page 8: ...roubleshooting Power Supplies 137 Troubleshooting System Cooling 138 Troubleshooting a Fan 138 Troubleshooting System Memory 139 Troubleshooting an Optical Drive 141 Troubleshooting a Hard Drive 142 Troubleshooting a SAS or SAS RAID Controller Card 144 Troubleshooting Expansion Cards 145 Troubleshooting Processors 147 5 Running the System Diagnostics 149 Using PowerEdge Diagnostics 149 System Diag...

Page 9: ...nnectors 153 System Board Connectors 154 SAS Backplane Connectors 156 Power Interposer Connectors 160 Disabling a Forgotten Password 162 7 Getting Help 165 Obtaining Assistance 165 Online Services 166 Automated Order Status Service 167 Support Service 167 Dell Enterprise Training and Certification 167 Problems With Your Order 167 Product Information 167 Returning Items for Warranty Repair or Credi...

Page 10: ...10 Contents Glossary 171 ...

Page 11: ...lert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Other Information You May Need CAUTION The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or ...

Page 12: ...reference material intended for experienced users or technicians Accessing System Features During Startup Table 1 1 describes keystrokes that may be entered during startup to access system features If your operating system begins to load before you enter the keystroke allow the system to finish booting and then restart your system and try again Table 1 1 Keystrokes for Accessing System Functions K...

Page 13: ...Option is displayed only if you have PXE support enabled through the System Setup Program see Using the System Setup Program on page 41 This keystroke allows you to configure NIC settings for PXE boot For more information see the documentation for your integrated NIC Ctrl d If you have the optional Dell Remote Assistant Card DRAC this keystroke allows access to selected DRAC configuration settings...

Page 14: ...turned off immediately after the power button is pressed 2 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification button The identification buttons on the ...

Page 15: ...k of the system can cause the LCD to flash blue to identify a particular system The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on 5 USB connectors 2 Connects USB 2 0 compliant devices...

Page 16: ...n the hard disk drives and storage controller The Status LED is a bi color Green Amber LED that indicates the state of a drive in a slot The color and blink rate of the LED indicates the state of the drive as shown in Table 1 2 1 green and amber drive status indicator 2 green drive activity indicator 1 2 ...

Page 17: ... identify prep for removal On 250mS Off 250mS Off The slot is being identified because of a user request either a drive identify or a preparing for removal was requested Drive rebuilding On 400mS Off 100mS Off The drive is being written to to make a virtual disk redundant Drive failed Off On 150mS Off 150mS The RAID controller can no longer access or control read write to the drive because it has ...

Page 18: ...s When connecting external devices to your system follow these guidelines Most devices must be connected to a specific connector and device drives must be installed before the device operates properly Device drivers are normally included with your operating system software or with the device itself See the documentation that accompanied the device for specific installation and configuration instru...

Page 19: ...atures and Indicators Figure 1 3 shows the controls indicators and connectors located on the system s back panel Figure 1 3 Back Panel Features and Indicators 1 USB connectors 2 2 Video connector 3 Serial connector 4 Expansion card filler bracket 5 DRAC network connector 6 Network connectors 4 7 System identification button 8 Intrusion LED 9 Power supply 10 Power connector 11 Power supply lever 12...

Page 20: ... the device are turned off Next turn on any external devices before turning on the system unless the documentation for the device specifies otherwise For information about individual connectors see Jumpers and Connectors on page 153 For information about enabling disabling and configuring I O ports and connectors see Using the System Setup Program on page 41 Power Indicator Codes The power button ...

Page 21: ... AC line status Table 1 3 Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational Power supply fault Amber indicates a problem with the power supply AC line status Green indicates that a valid AC source is connected to the power supply 1 2 3 ...

Page 22: ...ls a message that includes a status code followed by descriptive text Table 1 5 lists the LCD status messages that can occur and the probable cause for each message The LCD messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation 1 link indicator green 2 activity indicator a...

Page 23: ...racter string that can be defined by the user in the System Setup program The SYSTEM NAME displays under the following conditions The system is powered on The power is off and active POST errors are displayed This message is for information only You can change the system ID and name in the System Setup program See Using the System Setup Program on page 41 E1000 FAILSAFE CALL SUPPORT See Getting He...

Page 24: ...e 165 E1310 RPM Fan RPM of specified cooling fan is out of acceptable operating range See Troubleshooting System Cooling on page 138 E1313 Fan Redundancy The system is no longer fan redundant Another fan failure will put the system at risk of overheating Check control panel LCD for additional scrolling messages See Troubleshooting System Cooling on page 138 E1410 CPU IERR Specified microprocessor ...

Page 25: ...r the SEL is cleared using either Server Assistant or the BMC Management Utility See the Dell OpenManage Baseboard Management Controller User s Guide for information about these utilities E1418 CPU Presence Specified processor is missing or bad and the system is in an unsupported configuration See Troubleshooting Processors on page 147 E141C CPU Mismatch Processors are in a configuration unsupport...

Page 26: ...supply is improperly installed or faulty See Troubleshooting Power Supplies on page 137 E1614 PS Status No power is available from the specified power supply specified power supply is improperly installed or faulty See Troubleshooting Power Supplies on page 137 E1618 PS Predictive Power supply voltage is out of acceptable range specified power supply is improperly installed or faulty See Troublesh...

Page 27: ...rity error on a component that resides in PCI configuration space at bus device function The system BIOS has reported a PCI parity error on a component that resides in the specified PCI slot Remove and reseat the PCI expansion cards If the problem persists see Troubleshooting Expansion Cards on page 145 If the problem persists the riser card or system board is faulty See Getting Help on page 165 P...

Page 28: ...ror in the system but is unable to determine its origin See Getting Help on page 165 E171F PCIE Fatal Err B D F PCIE Fatal Err Slot The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus device function The system BIOS has reported a PCIe fatal error on a component that resides in the specified slot Remove and reseat the PCI expansion cards If...

Page 29: ...e SAS Controller Card on page 78 E1A15 SAS Cable B SAS cable B is missing or bad Reseat the cable If problem persists replace cable See SAS Controller Card on page 78 E2010 No Memory No memory is installed in the system Install memory See General Memory Module Installation Guidelines on page 92 E2011 Mem Config Error Memory detected but is not configurable Error detected during memory configuratio...

Page 30: ...Help on page 165 E2019 Parity Error Parity error See Getting Help on page 165 E201A SIO Err SIO failure See Getting Help on page 165 E201B Kybd Controller Keyboard controller failure See Getting Help on page 165 E201C SMI Init System management interrupt SMI initialization failure See Getting Help on page 165 E201D Shutdown Test BIOS shutdown test failure See Getting Help on page 165 E201E POST Me...

Page 31: ...e 139 E2022 POST Fail General failure after video Check screen for specific error messages E2110 MBE Crd DIMM One of the DIMMs in the set implicated by has had a memory multi bit error MBE If no memory card is present the Crd string is left out of the message See Troubleshooting System Memory on page 139 E2111 SBE Log Disable Crd DIMM The system BIOS has disabled memory single bit error SBE loggin...

Page 32: ... many errors represents the DIMM pair implicated by the BIOS If no memory card is present the Crd string is left out of the message See Troubleshooting System Memory on page 139 E2118 Fatal NB Mem CRC One of the connections in the Fully Buffered DIMM FBDIMM memory subsystem link on the Northbound side has failed See Troubleshooting System Memory on page 139 E2119 Fatal SB Mem CRC One of the connec...

Page 33: ...urns to a normal state For example if temperature for a component goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display I1911 3 ERRs Chk Log LCD overflow message A maximum of three error messages can display sequentially on the LCD The fourth ...

Page 34: ...screen to notify you of a possible problem with the system Table 1 6 lists the system messages that can occur and a brief description of each message NOTE If you receive a system message that is not listed in Table 1 6 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action...

Page 35: ...nstalled on system board NVRAM_CLR jumper is installed CMOS has been cleared NVRAM_CLR jumper should be removed CPUs with different cache sizes detected The system does not support running with processors with mismatched cache sizes Decreasing available Memory One or more DIMMs improperly seated or faulty Diskette drive 0 seek failure Faulty or improperly inserted diskette incorrect configuration ...

Page 36: ... Faulty keyboard controller General failure Operating system corrupted or not installed properly Keyboard controller failure Defective keyboard mouse controller Keyboard data line failure Keyboard stuck key failure Keyboard cable connector loose or improperly connected defective keyboard or defective keyboard mouse controller Keyboard fuse has failed Overcurrent detected at Keyboard connector Manu...

Page 37: ...ve subsystem or no boot disk in drive A No boot sector on hard disk drive Incorrect configuration settings in System Setup program or no operating system on hard disk drive No timer tick interrupt Defective system board Not a boot diskette No operating system on diskette PCI BIOS failed to installed PCI device BIOS Option ROM checksum failure is detected during shadowing Plug Play Configuration er...

Page 38: ...ive system battery Timer chip counter 2 failed Defective system board Unexpected interrupt in protected mode Improperly seated DIMMs or faulty keyboard mouse controller chip Unsupported CPU combination The installed processors cannot be installed at the same time Unsupported CPU stepping detected Invalid processor stepping is detected Unsupported DIMM detected in the RAID DIMM slot DIMM installed ...

Page 39: ...Diagnostics Messages When you run system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help on page 165 and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert m...

Page 40: ...40 About Your System ...

Page 41: ...nfiguration settings Entering the System Setup Program 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating sys...

Page 42: ...arent menu is re entered When Esc is pressed in a major menu the exit confirmation window is displayed and the user is asked whether changes should be saved or discarded Up arrow Select item up The up arrow is used to select the previous value in a menu item s option list Press Enter to activate the selected item Down arrow Select item down The down arrow is used to select the next value in a menu...

Page 43: ...e 2 1 Main System Setup Program Screen Table 2 2 lists the options and descriptions for the information fields that appear on the main System Setup program screen Alt b Immediate save and reboot Immediately saves any changed setup items and reboots the server The user will NOT be prompted for confirmation Alt d Load selected item default Loads default for the currently selected setup item Alt f Lo...

Page 44: ...tion Screen on page 45 Boot Sequence Set up the boot device sequence USB Flash Drive Emulation Type Set up Virtual Floppy as Auto Floppy Hard disk Boot Sequence Retry Enabled Disabled Integrated Devices Set up Integrated Devices See Integrated Devices Screen on page 46 PCI IRQ Assigment View IRQ assignments See PCI IRQ Screen on page 47 Serial Communication Set up Serial Communication parameters S...

Page 45: ...emory speed System Memory Testing Enabled Disabled Redundant Memory Disabled Spare Mode Mirror Mode Snoop Filter Enabled Disabled Low Power Mode Enabled Disabled Memory Population Information Displays size speed and rank High Bandwidth Mode Enabled Disabled Table 2 4 CPU Information Screen Option Description 64 bit Information Only Yes No Core Speed Information Only Bus Speed Information Only Virt...

Page 46: ... Information Only Displayed for each physical processor detected Level 2 Cache Information Only Displayed for each physical processor detected Number of cores Information Only Displayed for each physical processor detected Table 2 5 Integrated Devices Screen Options Option Description Integrated RAID Controller Enabled Disabled Optical Drive Controller Enabled Disabled User Accessible USB Ports Al...

Page 47: ...reen Options Option Description Embedded NIC for each NIC IRQ Integrated Dell Inc RAID Adapter IRQ Embedded USB UHCI Controller for each controller IRQ Embedded USB EHCI Controller IRQ Embedded Video IRQ Embedded IDE IRQ Embedded SATA IRQ Table 2 7 Serial Communication Screen Options Option Description Serial Communication On without Console Redirection On with Console Redirection via COM 1 On wit...

Page 48: ...I Redirection After Boot Enabled Disabled Table 2 8 Embedded Server Management Options Option Description Front Panel LCD Options Default None User Defined String Default None User Defined String Press Enter to input the string Table 2 9 System Security Screen Options Option Description System Password Disabled Enabled Setup Password Disabled Enabled Password Status Unlocked Locked TPM Security Se...

Page 49: ...protection such as data encryption programs NOTICE Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting Your system is shipped to you without the system password feature enabled If system security is a concer...

Page 50: ... is Locked you cannot change the system password When the system password feature is disabled by a jumper setting the system password is Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position the setting shown for the System Password option is Not Enabled and the Password Status fie...

Page 51: ...etup password see Using the Setup Password on page 53 the system accepts your setup password as an alternate system password When the Password Status option is set to Unlocked you have the option to leave the password security enabled or to disable the password security To leave the password security enabled 1 Turn on or reboot your system by pressing Ctrl Alt Del 2 Type your password and press En...

Page 52: ... such that the password can be deleted or changed Method 1 Disabling Deleting the System Password from POST 1 If the Password Status item in BIOS Setup is set to Unlocked then enter your system password and press Ctrl Enter to disable the password Method 2 Disabling Deleting the System Password from BIOS Setup 1 Enter the System Setup program by pressing F2 during POST 2 When prompted type the cor...

Page 53: ... two passwords are different the setup password can be used as an alternate system password However the system password cannot be used in place of the setup password You can use up to 32 characters in your password As you press each character key or the spacebar for a blank space a placeholder appears in the field The password assignment is not case sensitive Uppercase letters lowercase letters nu...

Page 54: ... in conjunction with the Setup Password option to protect the system password from unauthorized changes Disabling the System Password 1 Enter the System Setup program and select the System Security option 2 Highlight the Setup Password option press Enter to access the setup password window and press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want t...

Page 55: ...ng BMC see the documentation for the BMC and systems management applications Entering the BMC Setup Module 1 Turn on or restart your system 2 Press Ctrl e when prompted after POST If your operating system begins to load before you press Crtl e allow the system to finish booting and then restart your system and try again BMC Setup Module Options For information about the BMC Setup Module options an...

Page 56: ...56 Using the System Setup Program ...

Page 57: ...ves Replacing a hard drive carrier Power supplies System fans Cooling shroud SAS controller card RAID battery Configuring the boot device PCI Express add in cards Optical drive System memory Processors System battery Activating the NIC TOE I O riser DRAC SAS backplane Service only Procedure Power Interposer Board Service only Procedure System board Service only Procedure ...

Page 58: ...ap Conductive foam pad recommended Inside the System CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Figure 3 1 shows the interior of the system with the ...

Page 59: ...ck is anchored securely so it will not tilt forward when the server is extended A crush hazard exists if the rack tilts forward This could cause serious injury and or death 1 Front fan 2 Intrusion switch 3 RAID controller 4 SAS backplane 5 Processor heat sink 6 Center brace 7 Memory riser 8 Back fan 9 PCI Express card 10 Hard drives 1 10 2 8 7 6 5 3 4 9 ...

Page 60: ...ist strap attached to the any unpainted chassis surface chassis ground when handling electronic components Removing the Top Cover To upgrade or troubleshoot the system remove the system cover to gain access to internal components 1 Unless you are installing a hot plug component such as a cooling fan or power supply remove power from the system and attached peripherals and disconnect the system fro...

Page 61: ...Installing System Components 61 Figure 3 2 Removing the Top Cover 1 Latch 2 Latch release lock 3 Alignment J hooks 3 1 2 ...

Page 62: ...nal SAS RAID controller card to ensure that the host adapter is configured correctly to support hot plug drive removal and insertion NOTE It is recommended that you use only drives that have been tested and approved for use with the SAS backplane You may need to use different programs than those provided with the operating system to partition and format SAS or SATA hard drives NOTICE Do not turn o...

Page 63: ...move the blank as you would the 2 5 inch hard drive carrier 1 Open the drive blank release handle to release the blank See Figure 3 3 2 Slide the drive blank out until it is free of the drive bay Figure 3 3 Removing a Drive Blank Installing a Drive Blank The process for installing a drive blank depends on whether your system is configured with 3 5 inch or 2 5 inch hard drives 1 Release handle 1 ...

Page 64: ...e the handle to lock the blank in place Removing a Hot Plug Hard Drive NOTICE To maintain proper system cooling all empty hard drive bays must have drive blanks installed 1 From the RAID management software prepare the drive for removal and wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely See your SAS RAID controller documentation for informatio...

Page 65: ...d Drive NOTICE When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating s...

Page 66: ...rier Installing a SAS Hard Drive Into a SATAu Drive Carrier NOTE SAS hard drives must be installed only in SATAu drive carriers The SATAu drive carrier is labeled SATAu and also has marks indicating the SAS and SATA mounting screws 1 Insert the SAS hard drive into the hard drive carrier with the connector end of the drive at the back See Figure 3 5 2 Viewing the assembly as shown in Figure 3 5 ali...

Page 67: ...nd SATA mounting screws 1 Insert the SATA hard drive into the SATAu hard drive carrier with the connector end of the drive at the back See Figure 3 5 2 Viewing the assembly as shown in Figure 3 5 align the bottom back screw hole on the hard drive with the hole labeled SATAu on the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier See Figure 3 5 1 Screw ...

Page 68: ...nded periods of time can cause the system to overheat NOTICE If only one power supply is installed it must be installed in power supply bay 1 NOTICE If you connect the system to a power source in the range of 120 to 220 VAC and if two power supplies are installed the second power supply serves as a redundant hot plug power source 1 If your system has a single power supply remove power from the sys...

Page 69: ...extended position slide the new power supply into the chassis See Figure 3 6 2 Rotate the lever toward the power supply until it is completely flush with the power supply faceplate and the power supply latch engages See Figure 3 6 1 Power supply latch 2 Power supply lever 3 Power connector 4 Power supply status indicators 1 2 4 3 ...

Page 70: ...ns are fully functional Removing a Front System Fan CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Removing the Top Cover on page 6...

Page 71: ...d airflow do not operate the server with the cover removed for more than four minutes Do not leave the chassis cover open or a system fan removed any longer than necessary system cooling could be reduced NOTICE The system fans are hot pluggable To maintain proper cooling while the system is on replace only one fan at a time 1 Open the system See Removing the Top Cover on page 60 2 Locate the fan y...

Page 72: ...the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Removing the Top Cover on page 60 2 Locate the fan you are removing 1 Brace 2 Fan 3 Loop handle 4 Fan connector 1 2 4 3 ...

Page 73: ...y trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge CAUTION Use caution when handling the fan until the fan blades stop spinning NOTICE For proper cooling and airflow do...

Page 74: ... inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Ensure power is removed 2 Open the system See Removing the Top Cover on page 60 3 Remove memory risers See Removing a Memory Riser on page 96 4 Remove applicable back system fans See Removing a Back System Fan on page 7...

Page 75: ...ss any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Ensure power is removed 2 Open the system See Removing the Top Cover on page 60 3 Align fan housing guides with frame 1 Fan housing latch 2 Fan housing 3 Fan loop handle 4 Location of fan housing...

Page 76: ...r system with the cooling shroud removed The system can overheat quickly resulting in a shutdown of the system and the loss of data Removing the Cooling Shroud 1 Ensure power is removed 2 Open the system See Removing the Top Cover on page 60 3 Grasp the finger holds and lift the cooling shroud straight up You might have to lift the corners of the shroud up to disengage the shroud guides from the c...

Page 77: ...ing the cooling shroud ensure that the shroud does not damage system cabling 1 Ensure power is removed 2 Open the system See Removing the Top Cover on page 60 3 Position the shroud guides above the slots in the chassis 4 Gently press the cooling shroud down into place 1 Cooling shroud 2 Finger holds 3 Chassis slot 1 3 2 ...

Page 78: ...internal hard drives The optional SAS RAID controller card allows you to set up any internal hard drives in a RAID configuration Although the cabling for the two types of cards is different the SAS controller card has only one connector while the SAS RAID controller card has two both cards install into the dedicated slot as described below The SAS RAID controller card is shown in Figure 3 10 ...

Page 79: ...Installing System Components 79 Figure 3 10 SAS RAID Controller Card 1 RAID battery connector 2 Controller connector 2 3 RAID DIMM 4 Card latch 2 4 3 1 ...

Page 80: ...m 6 Disconnect the RAID battery from the SAS controller card Installing an SAS Controller Card 1 Ensure power is removed 2 Open the system See Removing the Top Cover on page 60 3 Remove the cooling shroud See Removing the Cooling Shroud on page 76 4 Connect the RAID battery to the SAS controller card 5 Position the SAS controller card between the card guides above the SAS controller card connector...

Page 81: ...Installing System Components 81 Figure 3 11 2 5 Inch SAS SAS RAID Cabling 10 7 6 5 8 9 2 1 4 3 ...

Page 82: ...plane 2 SAS A connector 3 GND 12V connector 4 Controller 0 connector 5 Controller 1 connector 6 SATA_A connector on system board 7 SATA_A connector on Power Interposer Board 8 Power Interposer Board PIB 9 PIB power connector 10 SAS B connector ...

Page 83: ...Installing System Components 83 Figure 3 12 3 5 Inch SAS SAS RAID Cabling 8 4 2 5 6 3 7 1 9 10 ...

Page 84: ... clips and the chassis 4 Insert the battery carrier and RAID battery into the chassis battery carrier slots ensuring that the battery carrier is aligned and fully seated in the slots 5 Connect the battery cable to the SAS controller card 1 SAS A connector 2 GND 12V connector 3 SAS backplane 4 SAS B connector 5 Controller 0 connector 6 Controller 1 connector 7 System board 8 SATA_A connector on sys...

Page 85: ...AS Controller Card on page 80 2 Pull the RAID battery carrier latch away from the chassis 3 Lift the RAID battery carrier out of the system 4 Gently pulling back the two guides holding the RAID battery into the battery carrier remove the RAID battery from the battery carrier 1 Mounting hole 2 2 RAID battery latch 3 Battery carrier guide 1 2 3 ...

Page 86: ... a PCI Express slot CAUTION Expansion slot covers must be installed over all vacant slots to maintain the electromagnetic emission characteristics of the server and to ensure proper system cooling Installing a PCI Express Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentatio...

Page 87: ...Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 5 Insert the expansion card firmly into the expansion card connector until the card is fully seated 1 Expansion card retainer 2 Card latch 3 Fill...

Page 88: ...and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Removing the Top Cover on page 60 3 Disconnect any internal or external cable s that are connected to the expansion card 4 Open the expansion card retainer adjacent to the slot See Figure 3 14 5 Press the card latch away from the expansion card grasp the card and carefully lift it from the system bo...

Page 89: ... See Figure 3 15 3 Remove the drive from the chassis Figure 3 15 Removing the Optical Drive Installing the Optical Drive 1 Insert the drive fully into the chassis until it snaps into place 2 Push the locking handle into the drive to lock the drive into the chassis 1 Optical drive 2 Locking handle 1 2 ...

Page 90: ...cal Drive Mounting Tray Removing an Optical Drive From an Optical Drive Mounting Tray 1 Remove the optical drive from the system See Removing the Optical Drive on page 88 2 Disconnect the ribbon cable from the back of the optical drive See Figure 3 16 ...

Page 91: ...Pull the retaining bracket away from the optical drive 5 Remove the optical drive from the optical drive mounting tray 1 Optical drive 2 Ribbon cable 3 Hole in optical drive 4 Retaining screw 5 Retaining bracket 6 Alignment pin 7 Retaining bracket tab 8 Mounting tray notch 9 Alignment pin left side 10 Mounting tray 10 1 2 5 4 8 7 9 6 3 ...

Page 92: ... latency DDR2 DIMMs in 512 MB 1 GB 2 GB or 4 GB packages Four memory risers must be installed at all times The risers connect to the main board through x16 PCI Express connectors General Memory Module Installation Guidelines AC power must be removed from the system before servicing the memory risers NOTICE For proper cooling each memory riser must be fully populated with DIMMs or blanks or a combi...

Page 93: ...ll support a population of DIMMs with different speed ratings The overall system memory speed will be determined by the slowest DIMM populated The server will support population of mixed memory suppliers provided all other rules above are followed Memory Sparing Support The system supports memory sparing if eight identical memory modules are installed in the system The memory sparing feature must ...

Page 94: ...B Channel 2 Riser C Channel 3 Riser D Available Redundant Memory Modes 1 DIMM A1 riser only riser only riser only None 4 DIMM A1 DIMM B1 DIMM C1 DIMM D1 None 8 DIMM A1 DIMM A2 DIMM B1 DIMM B2 DIMM C1 DIMM C2 DIMM D1 DIMM D2 None 12 DIMM A1 DIMM A2 DIMM A3 DIMM B1 DIMM B2 DIMM B3 DIMM C1 DIMM C2 DIMM C3 DIMM D1 DIMM D2 DIMM D3 None 16 DIMM A1 DIMM A2 DIMM A3 DIMM A4 DIMM B1 DIMM B2 DIMM B3 DIMM B4 ...

Page 95: ...DIMM B6 DIMM B7 DIMM C1 DIMM C2 DIMM C3 DIMM C4 DIMM C5 DIMM C6 DIMM C7 DIMM D1 DIMM D2 DIMM D3 DIMM D4 DIMM D5 DIMM D6 DIMM D7 Spare Mode Mirror Mode 32 DIMM A1 DIMM A2 DIMM A3 DIMM A4 DIMM A5 DIMM A6 DIMM A7 DIMM A8 DIMM B1 DIMM B2 DIMM B3 DIMM B4 DIMM B5 DIMM B6 DIMM B7 DIMM B8 DIMM C1 DIMM C2 DIMM C3 DIMM C4 DIMM C5 DIMM C6 DIMM C7 DIMM C8 DIMM D1 DIMM D2 DIMM D3 DIMM D4 DIMM D5 DIMM D6 DIMM D...

Page 96: ...uide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Ensure power is removed 2 Open the system See Removing the Top Cover on page 60 3 Push the memory riser latches toward the ends of the memory riser See Figure 3 17 4 Lift the memory riser latches to raise the memory riser away from the system board 5 Lift the memory r...

Page 97: ...Installing System Components 97 Figure 3 17 Removing a Memory Riser 1 Memory riser cover 2 System board connector 3 Memory riser card 4 Memory riser latch 5 Back fan housing 1 2 3 4 5 ...

Page 98: ...Rules Memory must be populated beginning with Memory Riser_A slot 1 This is DIMM slot A1 Memory Riser_A is at the right side of the system To increase memory capacity additional memory can be added to Memory Riser_A beginning with slot A2 and followed by slot A3 and then slot A4 Additional memory can be added by installing identical pairs of DIMMs in the lowest numbered available slots Identically...

Page 99: ...iser DIMM cover from the memory riser NOTE To install a Memory Riser cover reverse the removal steps Installing Memory Modules CAUTION Use extreme care when installing a DIMM Applying too much pressure can damage the connector DIMMs are keyed and can be inserted in only one way CAUTION Hold DIMMs only by the edges Do not touch the components or gold edge connectors CAUTION Install DIMMs with gold ...

Page 100: ...e securely 6 Lower the memory riser DIMM cover over the DIMM slots 7 Line up the hooks in the memory riser cover with the notches on the bottom edge of the memory riser 8 Lift the memory riser cover over the DIMMs and let the cover latch snap into place 9 Install the memory riser See Installing a Memory Riser on page 98 1 Memory riser latch 2 Memory riser 3 DIMM socket lever 4 DIMM socket 5 Memory...

Page 101: ...See Installing a Memory Riser on page 98 Processors The system requires 1 2 or four processors a 3 processor configuration is not supported Processors must be installed from right to left i e processor 1 then processor 2 then processors 3 and 4 Each processor and its associated internal cache memory are contained in a pin grid array PGA package that is installed in a ZIF socket on the system board...

Page 102: ...e the processor heat sink while the processor is still warm NOTICE Never remove the processor heat sink from a processor unless you intend to remove the processor The processor heat sink is necessary to maintain proper thermal conditions 4 While pressing firmly on the blue tab on the end of the heat sink retention clip compress the sides of the retention clip together until the clip disengages fro...

Page 103: ...Installing System Components 103 Figure 3 19 Installing and Removing a Processor Heat Sink 1 Blue tab 2 Heat sink retention clip 3 Back notches 4 Sides notches 5 Retention clip sides 1 5 3 4 2 ...

Page 104: ...pplied If installing a new processor heat sink ignore step 1 and step 2 below 1 Using a clean lint free cloth remove the existing thermal grease from the processor heat sink 2 Apply thermal grease evenly to the top of the processor while taking care not to use excessive amounts of grease which could leak out the sides and cause damage to the processor when the heat sink is secured 3 Place the proc...

Page 105: ...or Bending the pins can permanently damage the processor Installing a Processor CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Remove power from the sy...

Page 106: ...age 165 5 If you are adding an additional processor remove the processor filler blank from the socket by pressing inward on the two tabs on the filler blank and lifting the filler blank out of the system See Figure 3 21 Figure 3 21 Removing a Processor Filler Blank 6 Align the pin 1 corner of the new processor with the pin 1 corner of the ZIF socket See Figure 3 20 1 Processor filler blank 2 Tab 1...

Page 107: ...o that position b With the pin 1 corners of the processor and socket aligned set the processor lightly in the socket making sure all pins are matched with the correct holes in the socket Because the system uses a ZIF processor socket do not use force which could bend the pins if the processor is misaligned When the processor is positioned correctly it drops down into the socket with minimal pressu...

Page 108: ...it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your System Information Guide for additional information 1 Remove power from the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Removing the...

Page 109: ...s on 10 Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program on page 41 11 Enter the correct time and date in the System Setup program s Time and Date fields 12 Exit the System Setup program 13 To test the newly installed battery remove power from the system and disconnect it from the electrical outlet for at least an hour 14 After ...

Page 110: ...ained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Removing the Top Cover on page 60 2 Rotate the retention latch at the back of the card slot into th...

Page 111: ...r card with its corresponding card connector on the system board the card latch at the front and the expansion slot at the back 2 Slide the card down until it seats in its connector 3 Rotate the retention latch at the back of the card slot into the down position 1 Retention latch 2 Card latch 3 I O Riser 2 1 3 ...

Page 112: ... the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Removing the Top Cover on page 60 2 Remove the I O riser See Removing the I O Riser on page 110 3 Align the DRAC network connector with the DRAC mounting hole and align the notch in the DRAC with the metal ...

Page 113: ...Installing System Components 113 Figure 3 24 Installing a DRAC 1 I O Riser 2 Ribbon cable 3 I O Riser metal tab 4 DRAC mounting hole 5 DRAC mounting post 6 DRAC notch 7 DRAC 1 2 7 6 3 4 5 ...

Page 114: ...m the I O riser to the DRAC NOTE The ribbon cables can only be installed one way and they are labeled for correct placement on the DRAC and the system board 8 Install the I O riser See Installing the I O Riser on page 111 SAS Backplane Service only Procedure Removing the SAS Backplane 3 5 Hard Drives 1 Remove the system board See Removing the System Board on page 122 2 Remove the optical drive See...

Page 115: ... Drives 5 Disconnect the control panel connector from the front of the SAS backplane See Figure 3 25 1 Fan connector 2 SAS backplane 3 Control panel connector front 4 SATA A connector 5 Control panel connector back 6 SAS A connector 7 GND 12V connector 8 SAS B connector 2 3 1 8 4 5 6 7 ...

Page 116: ...s behind the front fans with the fan connections of the SAS backplane directly above their mating connectors 2 Press the SAS backplane down to engage the fan connectors The blue plunger will snap into place 3 Connect the SATA_A connector on the SAS backplane See Figure 3 25 4 Connect the SAS A connector on the SAS backplane See Figure 3 25 5 Connect the GND 12V connector on the SAS backplane See F...

Page 117: ...n page 60 3 Remove the cooling shroud See Removing the Cooling Shroud on page 76 4 Remove the processor heat sinks See Removing a Processor Heat Sink on page 101 5 Remove the hard drives See Hard Drives on page 62 6 Disconnect the SAS A cable from the SAS backplane See Figure 3 26 ...

Page 118: ...kplane 2 5 inch Hard Drives 7 Disconnect the SAS B cable from the SAS backplane See Figure 3 26 8 Remove the cable guide See Figure 3 26 1 SAS backplane 2 Latch 3 SAS A connector 4 SAS B connector 5 Cable guide 6 Backplane power connector 7 Chassis hook 6 7 5 4 3 1 2 ...

Page 119: ...s See Hard Drives on page 62 8 Install the processor heat sinks See Installing a Processor Heat Sink on page 104 9 Install the cooling shroud See Installing the Cooling Shroud on page 77 10 Close the system See Installing the Top Cover on page 60 Power Interposer Board Service only Procedure The Power Interposer Board PIB provides power and signals to the 2 5 inch hot plug hard drive bay NOTE 3 5 ...

Page 120: ...rd 6 Disconnect the SATA PLANAR connector from the back of the PIB See Figure 6 7 7 Disconnect the PLANAR connector from the PIB See Figure 6 7 1 Power Interposer Board PIB 2 PIB power 3 SATA_MODULE connector 4 CDROM connector 5 Chassis hook 6 Latch 7 Fan connector 6 5 3 2 4 1 7 ...

Page 121: ... Press down on the Power Interposer board until the latch snaps 3 Connect the SATA PLANAR connector to the Power Interposer board 4 Connect the PLANAR connector to the Power Interposer board 5 Connect the control panel connector 6 Install the system board See Installing the System Board on page 124 7 Install the SAS backplane See Installing the SAS Backplane 2 5 Hard Drives on page 119 8 Install t...

Page 122: ...122 Installing System Components System Board Service only Procedure Removing the System Board Figure 3 28 Removing the System Board 10 11 9 8 7 6 14 13 12 1 5 4 3 2 ...

Page 123: ...itch from the system board at J1H1 9 Remove the memory risers See Removing a Memory Riser on page 96 10 Remove all PCI Express cards See PCI Express Add in Cards on page 86 11 Remove the I O Riser See Removing the I O Riser on page 110 12 Remove the back fans and fan housings See System Fans on page 70 13 Disconnect SATA_A from the system board at J3E2 14 Remove the SATA_A cable from the center br...

Page 124: ... chassis and then lift the system board out of the chassis Installing the System Board CAUTION Exercise care when removing the system board to prevent damage to cables connectors and components 1 Ensure power is removed 2 Position the system board above the chassis with USB VGA and serial connectors at the back of the chassis and with the front edge of the system board as far forward within the ch...

Page 125: ...17 Install the memory risers See Installing a Memory Riser on page 98 18 Connect the INTRUSION switch to the system board at J1H1 and route the wire next to the chassis 19 Install the RAID battery See Installing a RAID Battery on page 84 20 Install the SAS controller See Installing an SAS Controller Card on page 80 21 Install the processor heat sinks See Installing a Processor Heat Sink on page 10...

Page 126: ...126 Installing System Components ...

Page 127: ...ng any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Start Up Routine Look and listen during the system s start up routine for the indications described in Table 4 1 Table 4 1 Start Up Routine Indications Look listen for Action A status or error message displayed on the front...

Page 128: ...r constant scraping or grinding sound when you access a drive See Getting Help on page 165 The keyboard indicators See Troubleshooting the Keyboard on page 130 The USB diskette drive activity indicator See Troubleshooting a USB Device on page 132 The USB CD drive activity indicator See Troubleshooting a USB Device on page 132 The CD drive activity indicator See Troubleshooting an Optical Drive on ...

Page 129: ... back panel connectors on your system Troubleshooting the Video Subsystem Problem Monitor is not working properly Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Determine whether the system has an expansion card with a video output connector IRQ5 Remote access controller IRQ6 Diskette drive controller IRQ7 Reserved IRQ8 Real time clock IRQ9 ACPI functions u...

Page 130: ...solved continue to the next step 5 If the Dell Remote Assistant Card DRAC is installed and configured connect into the DRAC from another computer and run the appropriate online diagnostic test See Using PowerEdge Diagnostics on page 149 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 165 Troubleshooting the Keyboard Problem Syst...

Page 131: ...ep 3 Swap the faulty mouse with a known working mouse If the problem is resolved replace the faulty mouse See Getting Help on page 165 4 Enter the System Setup program and ensure that the USB port is enabled See Using the System Setup Program on page 41 If the problem is not resolved see Getting Help on page 165 Troubleshooting Basic I O Functions Problem Error message indicates a problem with a s...

Page 132: ...and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a known working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Remove power from the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the ser...

Page 133: ... USB device and swap the device with a comparable device 7 Turn on the system and the USB device If the problem is resolved replace the USB device If the problem persists see Getting Help on page 165 Troubleshooting a NIC Problem NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Running the System Diagnostics on page 149 2 Check the appropriate indicator o...

Page 134: ...ents in your Getting Started Guide Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the com...

Page 135: ...ged System Problem System was dropped or damaged Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system ...

Page 136: ...e enter the time and date through the System Setup program See Using the System Setup Program on page 41 2 Remove power from the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery with a C...

Page 137: ...pply must be installed for the system to operate The system is in the redundant mode when two power supplies are installed Remove and install only one power supply at a time in a system that is powered on Operating the system for extended periods of time with only one power supply installed without a power supply blank installed can cause the system to overheat Remove the faulty power supply See R...

Page 138: ... status indicator is amber Systems management software issues a fan related error message Front panel LCD indicates a problem with the fan Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions wor...

Page 139: ...Troubleshooting System Memory Problem Faulty memory module Faulty system board Front panel status LCD indicates a problem with system memory Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system Before performing any procedure see your Product Information Guide for complete information about safety precautions w...

Page 140: ...ct the system to its electrical outlet and turn on the system and attached peripherals 13 Enter the System Setup program and check the system memory setting See Using the System Setup Program on page 41 If the amount of memory installed does not match the system memory setting then perform the following steps a Remove power from the system and attached peripherals and disconnect the system from it...

Page 141: ...dure see your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Try using a different CD or DVD that you know works properly 2 Enter the System Setup program and ensure that the drive s Optical Drive Controller is enabled See Using the System Setup Program on page 41 3 Run the appropriate online ...

Page 142: ... drive before you proceed 1 Run the appropriate online diagnostics test See Using PowerEdge Diagnostics on page 149 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If you are experiencing problems with multiple hard drives skip to step 7 For a problem with a single hard drive continue to the next step 3 Remove power from your system reseat the hard ...

Page 143: ...n page 165 If the hard drive functioned properly in another bay but does not function in the original bay the SAS backplane has a defective connector See Getting Help on page 165 7 Check the cable connections inside the system a Remove power from the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Removing the Top Cover on page 6...

Page 144: ...the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using PowerEdge Diagnostics on page 149 2 Enter the System Setup program and ensure that the SAS or SAS RAID controller card is enabled See Using the System Setup Program on page 41 3 Restart the system and press the applicable key sequence to enter the configuration utility program Ctrl c ...

Page 145: ...e problem persists proceed as follows If you have a SAS controller card see Getting Help on page 165 If you have a SAS RAID controller card replace the SAS RAID card battery See Installing a RAID Battery on page 84 If replacing the battery does not solve the problem see Getting Help on page 165 Troubleshooting Expansion Cards NOTE When troubleshooting an expansion card see the documentation for yo...

Page 146: ...ct the system from the electrical outlet 8 Open the system See Removing the Top Cover on page 60 9 Remove all expansion cards installed in the system See PCI Express Add in Cards on page 86 10 Close the system See Installing the Top Cover on page 60 11 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 12 Run the appropriate online diagnostic test If the ...

Page 147: ...from the system and attached peripherals and then disconnect the system from the electrical outlet 3 Open the system See Removing the Top Cover on page 60 4 Ensure that each processor and processor heat sink is properly installed See Processors on page 101 5 Close the system See Installing the Top Cover on page 60 6 Reconnect the system to the electrical outlet and turn on the system and attached ...

Page 148: ... 1 e Close the system See Installing the Top Cover on page 60 f Reconnect the system to the electrical outlet and turn on the system and attached peripherals g Run the appropriate online diagnostic test h If the test completes successfully then repeat steps a through g i If the test fails the processor in the system is faulty See Getting Help on page 165 11 Reinstall the processors See Processors ...

Page 149: ...tics To access the online diagnostics log into the Server Administrator home page and then click the Diagnostics tab For information about using diagnostics see the online help For additional information see the Server Administrator User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics m...

Page 150: ...on of that program 1 As the system boots press F10 during POST 2 From the utility partition main menu select Run System Diagnostics or select Run Memory Diagnostics if you are troubleshooting memory When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests...

Page 151: ...ents of the device for testing Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device You can set the following options Non Interactive Tests Only When checked runs only tests that require no user intervention Quick Tests Only When checked runs only the quick tests on the device Extended tests will not run when you select this option Show Ending Time...

Page 152: ...tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters If applicable displays parameters that you can set for the test ...

Page 153: ...m jumpers and describes the connectors on the various boards in the system System Board Jumpers and Connectors Figure 6 1 shows the location of the configuration jumpers and connectors on the system board Table 6 1 lists the jumper settings Table 6 2 shows the location and describes the system board connectors ...

Page 154: ...cation and description of system board connectors Table 6 1 System Board Jumpers Jumper Location Setting Description Clear NVRAM J7E2 1 3 3 5 default Clear NVRAM Normal mode Password enable J7E2 2 4 4 6 default Enable password Disable password J7E2 1 33 32 30 31 26 27 28 29 3 2 4 5 6 9 8 7 13 14 15 16 17 12 10 25 24 18 23 22 21 19 20 11 ...

Page 155: ..._4 7 J6A1 PCIE_X8_3 8 J7A1 PCIE_X8_2 9 J7A2 PCIE_X8_1 10 J8A1 SERIAL 11 J8B2 FAN 6 12 J8A2 VGA 13 J9A1 USB_1 2 14 J8A3 FAN 8 15 J8F1 MEMORY RISER_B 16 J9D1 MEMORY RISER_A 17 J9J1 CONTROL PANEL 18 J9K3 PWR DIST CONN 19 J9K1 PWR DIST CONN 20 J9K2 PWR DIST CONN 21 CPU 1 Processor 1 22 CPU 2 Processor 2 23 CPU 3 Processor 3 24 CPU 4 Processor 4 25 J1K1 INT STORAGE 26 J1H1 INTRUSION ...

Page 156: ...hows the locations of the connectors on the SAS backplane for 2 5 inch systems 27 J5E1 TOE KEY HEADER 28 J3E4 INT USB 29 J3E2 SATA_A 30 J1F1 MEMORY RISER_D 31 XBT1D1 BATTERY 32 J2D2 MEMORY RISER_C 33 J1B2 FAN 5 Table 6 2 System Board Connectors Connector Description ...

Page 157: ...Jumpers and Connectors 157 Figure 6 2 SAS Backplane Connectors 2 5 Inch System Front 1 Drive 0 2 Drive 1 3 Drive 2 4 Drive 3 5 Drive 4 6 Drive 5 7 Drive 6 8 Drive 7 1 2 3 4 8 7 6 5 ...

Page 158: ...nd Connectors Figure 6 3 SAS Backplane Connectors 2 5 Inch System Back Figure 6 4 and Figure 6 5 show the locations of the connectors on the SAS backplane for 3 5 inch systems 1 SAS B 2 SAS_A 3 Backplane power 3 1 2 ...

Page 159: ...rs 159 Figure 6 4 SAS Backplane Connectors 3 5 inch x5 Option Front 1 SATA_MODULE 2 CDROM 3 Fans right 4 Hard disk 4 5 Hard disk 3 6 Fans left 7 Hard disk 2 8 Hard disk 1 9 Hard disk 0 10 Control panel 10 9 8 7 5 6 4 1 2 3 ...

Page 160: ...ckplane Connectors 3 5 inch x5 Option Back Power Interposer Connectors Figure 6 6 and Figure 6 7 show the locations for the Power Interposer connections on 2 5 inch systems 1 SATA_A 2 Control Panel 3 Backplane B 4 GND 12V 5 Backplane A 1 4 3 2 5 ...

Page 161: ... 6 Power Interposer Connectors 2 5 inch x8 Option Front Figure 6 7 Power Interposer Connectors 2 5 inch x8 Option Back 1 Fan 2 GND 12v 3 Backplane power 4 SATA_MODULE 5 CDROM 6 FAN 1 SATA_PLANAR 2 PLANAR 3 Control panel 1 2 3 6 5 4 1 3 2 ...

Page 162: ... the password jumper labeled J7E2 on the system board 5 Reinstall any expansion cards removed in step 3 6 Close the system 7 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install ...

Page 163: ...Reconnect your system and peripherals to their electrical outlets and turn on the system 16 Assign a new system and or setup password To assign a new password using the System Setup program see Assigning a System Password on page 50 ...

Page 164: ...164 Jumpers and Connectors ...

Page 165: ...ist of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 170 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Ser...

Page 166: ...nd e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countri...

Page 167: ...on Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when yo...

Page 168: ... shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s ...

Page 169: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Page 170: ...support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate serv...

Page 171: ...ant start up files from your operating system BACKUP BATTERY A battery that maintains system configuration date and time information in a special section of memory when the system is turned off BEEP CODE A diagnostic message in the form of a pattern of beeps from your system s speaker For example one beep followed by a second beep and then a burst of three beeps is beep code 1 1 3 BIOS Basic input...

Page 172: ...ogy to read data from CDs CM Centimeter s CMOS Complementary metal oxide semiconductor COMPONENT As they relate to DMI components include operating systems computer systems expansion cards and peripherals that are compatible with DMI Each component is made up of groups and attributes that are defined as relevant to that component COMN The device names for the serial ports on your system CONTROL PA...

Page 173: ...bdirectories may contain additional directories branching off them DMA Direct memory access A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor DMI Desktop Management Interface DMI enables the management of your system s software and hardware by collecting information about the system s components such as the operating system memory peripherals expa...

Page 174: ...ty on diskette while still installed in a system most EEPROM chips can only be rewritten with special programming equipment FORMAT To prepare a hard drive or diskette for storing files An unconditional format deletes all data stored on the disk FSB Front side bus The FSB is the data path and physical interface between the processor and the main memory RAM FT Feet FTP File transfer protocol G Gram ...

Page 175: ... computational activity ID Identification IDE Integrated drive electronics A standard interface between the system board and storage devices INTEGRATED MIRRORING Provides simultaneous physical mirroring of two drives Integrated mirroring functionality is provided by the system s hardware See also mirroring INTERNAL PROCESSOR CACHE An instruction and data cache built into the processor IP Internet ...

Page 176: ...c device that lights up when a current is passed through it LGA Land grid array A type of processor socket Unlike the PGA the LGA interface has no pins on the chip instead the chip has pads that contact pins on the system board LINUX A UNIX like operating system that runs on a variety of hardware systems Linux is open source software which is freely available however the full distribution of Linux...

Page 177: ...which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also guarding integrated mirroring striping and RAID MM Millimeter s MOTHERBOARD See system board MS Millisecond s MS DOS Microsoft Disk Operating System MT S Million transfers per second NAS Network Attached Storage NAS is one...

Page 178: ... A single point on a video display Pixels are arranged in rows and columns to create an image A video resolution such as 640 x 480 is expressed as the number of pixels across by the number of pixels up and down POST Power on self test Before the operating system loads when you turn on your system the POST tests various system components such as RAM and hard drives PROCESSOR The primary computation...

Page 179: ... ROM code A ROM chip retains its contents even after you turn off your system Examples of code in ROM include the program that initiates your system s boot routine and the POST ROMB RAID on motherboard RPM Revolutions per minute RTC Real time clock SAS Serial attached SCSI SATA Serial Advanced Technology Attachment A standard interface between the system board and storage devices SCSI Small comput...

Page 180: ... your system s integral components such as the processor RAM controllers for peripherals and various ROM chips SYSTEM CONFIGURATION INFORMATION Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation SYSTEM DISKETTE See bootable diskette SYSTEM MEMORY See RAM SYSTEM SETUP PROGRAM A BIOS based program that allows you to configure yo...

Page 181: ... and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards VIDEO ADAPTER The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot VIDEO DRIVER A program that allows grap...

Page 182: ...mproved ease of use enhanced workgroup functionality and simplified file management and browsing WINDOWS POWERED A Windows operating system designed for use on NAS systems For NAS systems the Windows Powered operating system is dedicated to file service for network clients WINDOWS SERVER 2003 A set of Microsoft software technologies that enable software integration through the use of XML Web servi...

Page 183: ...r 106 space 50 53 BMC 54 boot device configuring 86 C carrier RAID battery 84 replacing hard drive 66 configuration baseboard management controller 54 jumpers 153 memory 44 memory mirroring 94 memory sparing 93 non optimal memory 93 processor 44 RAID 13 connector battery 109 DRAC network 19 fan 72 front panel 13 network 19 power 19 69 power interposer 160 RAID battery 79 SAS backplane 156 serial 1...

Page 184: ...stalling SATA hard drive into SATAu 67 E error messages responding to 41 expansion card filler bracket 19 installing 86 PCI Express 86 removing 88 retainer 87 troubleshooting 145 external device connecting 18 20 F fan hot plugging front 71 installing back 73 installing front 70 removing back 72 removing front 70 fan housing installing 75 removing 74 fans 70 76 features accessing system during setu...

Page 185: ...RAC 112 drive blank 63 front system fan 70 hot plug hard drive 65 I O riser 111 memory modules 99 memory riser 98 optical drive 89 optical drive into mounting tray 92 PCI Express card 86 Power Interposer Board 121 power supply 69 processor 105 processor heat sink 104 RAID battery 84 SAS backplane 2 5 inch hard drives 119 SAS backplane 3 5 inch hard drives 116 SAS controller card 80 SAS hard drive ...

Page 186: ...a mounting tray 92 removing 88 removing from a mounting tray 90 troubleshooting 141 optical drive mounting tray installing optical drive 92 removing optical drive 90 replacing 90 options BMC setup module 55 embedded server management 48 integrated devices screen 46 PCI IRQ screen 47 selecting diagnostics 151 serial communication screen 47 system diagnostics features 149 system diagnostics testing ...

Page 187: ...ery installing 84 removing 85 removing back fan 72 back fan housing 74 cooling shroud 76 drive blank 62 front fan 70 hot plug hard drive 64 I O riser 110 LCD status messages 33 memory modules 101 memory riser 96 memory riser cover 99 optical drive 88 optical drive from mounting tray 90 PCI Express card 88 Power Interposer Board 119 power supply 68 processor 104 processor filler blank 106 processor...

Page 188: ...nectors 153 installing 124 jumpers 153 removing 122 system cooling troubleshooting 138 system features accessing during startup 12 system messages 34 system password assigning 50 changing 52 disabling 52 54 using 50 system setup entering program 41 options 43 using 42 using program 41 system setup screens CPU information 45 embedded server management 48 integrated devices 46 main 43 memory informa...

Page 189: ... SAS or SAS RAID controller card 144 serial I O device 132 start up routine 127 system battery 136 system memory 139 USB device 132 video 129 wet system 134 U USB device troubleshooting 132 using system setup 41 V video troubleshooting 129 W warning messages 39 wet system troubleshooting 134 ...

Page 190: ...190 Index ...

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