Dell Inspiron 1300, Owner'S Manual

Page: 66 / 144

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Solving Problems
U NEXPECTED INTERRUPT IN PROTECTED MODE —
The keyboard controller may be malfunctioning, or a
memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the
Dell Diagnostics. See “Dell Diagnostics” on page 57.
X : \ IS NOT ACCESSIBLE . T HE DEVICE IS NOT READY —
Insert a disk into the drive and try again.
W ARNING : B ATTERY IS CRITICALLY LOW —
The battery is running out of charge. Replace the battery, or
connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the
computer.
Keyboard Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide .
NOTE:
Use the integrated keyboard when running the “Dell Diagnostics” on page 57 or the system setup program .
When you attach an external keyboard, the integrated keyboard remains fully functional.
External Keyboard problems
NOTE:
When you attach an external keyboard, the integrated keyboard remains fully functional.
C HECK THE KEYBOARD CABLE —
Shut down the computer. Disconnect the keyboard cable and check it for
damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
C HECK THE EXTERNAL KEYBOARD —
1
Shut down the computer, wait 1 minute, and turn it on again.
2
Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3
From the Windows desktop, click the Start button
→
Programs
→
Accessories , and click Notepad .
4
Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
T
O VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD
,
CHECK THE INTEGRATED KEYBOARD
—
1
Shut down the computer.
2
Disconnect the external keyboard.
3
Turn on the computer.
4
From the Windows desktop, click the Start button
→
Programs
→
Accessories , and click Notepad .
5
Type some characters on the internal keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective external
keyboard.
See “Contacting Dell” on page 112.