Dell Inspiron 1300, Owner'S Manual

Page: 62 / 144

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Solving Problems
R UN THE M ODEM H ELPER DIAGNOSTICS —
Click the Start button, point to All Programs and then click
Modem Helper . Follow the instructions on the screen to identify and resolve modem problems. (Modem
Helper is not available on all computers.)
V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —
1
Click the Start button and click Control Panel .
2
Click Printers and Other Hardware .
3
Click Phone and Modem Options .
4
Click the Modems tab.
5
Click the COM port for your modem.
6
Click Properties , click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET —
Ensure that you have subscribed to an Internet
provider. With the Outlook Express e-mail program open, click File . If Work Offline has a checkmark next
to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service
provider.
S CAN THE COMPUTER FOR SPYWARE —
If you are experiencing slow computer performance, you frequently
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might
be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program
may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware .
Error Messages
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide .
If the message is not listed, see the documentation for the operating system or the program that was running
when the message appeared.
A UXILIARY DEVICE FAILURE —
The touch pad or external mouse may be faulty. For an external mouse,
check the cable connection. Enable the Pointing Device option in the system setup program. If the
problem persists, contact Dell. See “Contacting Dell” on page 112.
B
AD COMMAND OR FILE NAME
—
Ensure that you have spelled the command correctly, put spaces in the
proper place, and used the correct pathname.
C ACHE DISABLED DUE TO FAILURE —
The primary cache internal to the microprocessor has failed. Contact
Dell. See “Contacting Dell” on page 112.
C D DRIVE CONTROLLER FAILURE —
The CD drive does not respond to commands from the computer. See
“Drive Problems” on page 60.
D
ATA ERROR
—
The hard drive cannot read the data. See “Drive Problems” on page 60.