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Troubleshooting
file:///T|/htdocs/systems/prn948/en/en/d0e10686.html[10/10/2012 11:05:40 AM]
If caller ID is not working, make sure that you selected the correct Caller ID pattern.
The Caller ID detection pattern is determined by the country or region you selected during initial setup. If phones in your
country use two detection patterns, call your telecommunications company to determine which pattern it subscribes to.
1. From the main menu, use the left and right
Arrow
buttons to scroll to
FAX
, and then press the
Select
button
.
2. From the
Enter Fax Number
display, press the
Select
button
.
3. Use the left and right
Arrow
buttons to scroll to
Fax Setup
, and then press the
Select
button
.
4. Use the left and right
Arrow
buttons to scroll to
Ringing and Answering
, and then press the
Select
button
.
5. Use the left and right
Arrow
buttons to scroll to
Caller ID pattern
, and then use the left and right
Arrow
buttons button to select an option.
Select
Pattern 1
if telephones in your country subscribe to a detection pattern using frequency-shift keying
(FSK).
Select
Pattern 2
if telephones in your country subscribe to a detection pattern using dual tone multifrequency
(DTMF).
6. Press the
Select
button
.
If the quality of the fax is poor, set the quality of the outgoing fax to
Ultrafine
.
1. From the main menu, use the left and right
Arrow
buttons to scroll to
FAX
, and then press the
Select
button
.
2. From the
Enter Fax Number
display, press the
Select
button
.
3. Use the left and right
Arrow
buttons to scroll to
Quality
, and then press the
Select
button
.
4. Use the left and right
Arrow
buttons to scroll to
Ultrafine
.
5. Press the
Select
button
.
If the quality of the received fax is still poor, the fax machine at the receiving end may be limiting the fax quality. Any
adjustments that you make on your printer do not affect the quality of faxes received at the other end.
Networking Problems
Check power
Make sure the printer power light is on.
Check cable
Make sure the power cable is connected to the printer and to the electrical outlet.
Make sure the USB cable is not connected.