Dell 1250 Color User Manual Download Page 162

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160

Troubleshooting

Other Problems

Contacting Service

When you call for printer service, be prepared to describe the problem you are

experiencing or the error message on the display.
You need to know the model of your printer type and serial number. See the

label located inside the side door of your printer.

Problem

Action

Condensation has occurred

inside the printer.

This usually occurs within several hours after you heat

the room in winter. This also occurs when the printer

is operating in a location where relative humidity

reaches 85% or more. Adjust the humidity or relocate

the printer to an appropriate environment.

Summary of Contents for 1250 Color

Page 1: ...www dell com support dell com Dell 1250c Color Printer User s Guide ...

Page 2: ......

Page 3: ...ons 13 1 Dell 1250c Color Printer User s Guide 15 2 Finding Information 17 3 Product Features 21 4 About the Printer 23 Front View 23 Rear View 24 Space Requirements 25 Operator Panel 26 Securing the Printer 26 Ordering Supplies 27 Setting Up Printer Printer Setup 29 ...

Page 4: ...er Driver 41 For installing host based printer driver 41 For installing XML Paper Specification XPS printer driver 41 8 Installing Printer Drivers on Computers Running Macintosh 45 Installing the Drivers and Software 45 Adding a Printer on Mac OS X 10 5 or Later Version s 45 Adding a Printer on Mac OS X 10 4 11 46 Adding a Printer on Mac OS X 10 3 9 46 Using Your Printer 47 9 Print Media Guideline...

Page 5: ...s 55 Storing Print Media 56 Identifying Print Media and Specifications 56 Supported Paper Sizes 56 Supported Paper Types 57 Paper Type Specifications 58 10 Loading Print Media 59 Capacity 59 Print Media Dimensions 59 Loading Print Media 59 Loading Envelopes 64 Loading Letterhead 66 Using the Output Tray Extension 67 11 Operator Panel 69 Using the Operator Panel Buttons 69 Understanding the Operato...

Page 6: ...for Successful Printing 79 Tips on Storing Print Media 79 Avoiding Paper Jams 79 Sending a Job to Print 79 Canceling a Print Job 80 Canceling From the Operator Panel 80 Canceling a Job From the Computer Running Windows 80 Manual Duplex Printing Windows Printer Driver Only 81 Printing a Report Page 82 Printing a Printer Settings Page 82 The Operator Panel 83 The Tool Box 83 Printer Settings 83 Know...

Page 7: ...er 93 Color Registration Adjustment 94 Adjust Altitude 95 Reset Defaults 96 Non Dell Toner 96 BTR Refresh Mode 97 Diagnosis 97 Chart Print 98 Machine Check 98 Environment Sensor Info 99 Developer Stir Mode 99 Refresh Mode 100 Resetting Defaults 100 14 Understanding Your Printer Software 103 Windows 103 Printer Status Window 103 Status Monitor Console 103 Dell Supplies Management System 103 Softwar...

Page 8: ...er Supply 111 Dimensions 112 Memory 112 Page Description Language PDL Emulation Operating System and Interface 112 Environment 112 Cables 113 Maintaining Your Printer 115 16 Maintaining Your Printer 117 Conserving Supplies 117 Storing Print Media 117 Storing Consumables 118 Replacing Toner Cartridges 118 Removing the Toner Cartridges 119 Installing a Toner Cartridge 120 ...

Page 9: ...ng Jams 131 Avoiding Jams 131 Identifying the Location of Paper Jams 132 Clearing Paper Jams From the Front of the Printer 133 Clearing Paper Jams From the Back of the Printer 134 Clearing Paper Jams From the Output Tray 136 Troubleshooting 139 18 Troubleshooting 141 Basic Printer Problems 141 Display Problems 141 Printing Problems 142 Print Quality Problems 143 The output is too light 143 Toner s...

Page 10: ...y Out BCO 150 Auger mark 151 Wrinkled Stained paper 152 The top margins is incorrect 153 Color registration is out of alignment 154 Protrudent Bumpy paper 155 Noise 156 Jam 157 Misfeed jam 158 Multi feed jam 159 Other Problems 160 Contacting Service 160 Appendix 161 B Appendix 163 Dell Technical Support Policy 163 Online Services 163 Warranty and Return Policy 164 Recycling Information 164 ...

Page 11: ...Contents 9 Contacting Dell 164 ...

Page 12: ...10 Contents ...

Page 13: ...11 Before Beginning ...

Page 14: ...12 ...

Page 15: ...or other countries XML Paper Specification XPS This product may incorporate intellectual property owned by Microsoft Corporation The terms and conditions upon which Microsoft is licensing such intellectual property may be found at http go microsoft com fwlink LinkId 52369 DES This product includes software developed by Eric Young eay mincom oz au AES Copyright 2003 Dr Brian Gladman Worcester UK Al...

Page 16: ...ith RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 and in applicable FAR provisions Dell Inc One Dell Way Round Rock Texas 78682 USA September 2010 Rev A00 ...

Page 17: ...icon on your desktop follow the procedure below a Navigate to x abc Dell Printers Additional Color Software Reorder where x abc is the location where the printer software is installed b Click the file DLRMM EXE c Click File on the toolbar d Choose Send To from the drop down menu and then click Desktop create shortcut on the submenu that appears 2 Visit the Dell Printer Supplies website at www dell...

Page 18: ...16 Dell 1250c Color Printer User s Guide ...

Page 19: ...rs and Utilities CD contains setup video documentation and drivers for your printer You can use the CD to install re install drivers or access your setup video and documentation Readme files may be included on your CD to provide last minute updates about technical changes to your printer or advanced technical reference material for experienced users or technicians How to use my printer Quick Refer...

Page 20: ...ct Information Guide CAUTION Read and follow all safety instructions in your Product Information Guide prior to setting up and operating your printer How to set up my printer Setup diagram Troubleshooting Troubleshooting on page 141 What are you looking for Find it here ...

Page 21: ...ols including Solutions Troubleshooting hints and tips articles from technicians and online courses Upgrades Upgrade information for components such as printer driver Customer Care Contact information order status warranty and repair information Downloads Drivers Manuals Printer documentation and product specifications Go to support dell com Select your region and fill in the requested details to ...

Page 22: ...20 Finding Information ...

Page 23: ...ck side of a single sheet of paper manually This feature allows you to reduce the paper consumption For more information see Manual Duplex Printing Windows Printer Driver Only on page 81 Multiple Up in the Layout tab N up Print N up Print enables you to print multiple pages on a single sheet of paper This feature allows you to reduce the paper consumption For more information see the printer drive...

Page 24: ...22 Product Features ...

Page 25: ...ll 1250c Color Printer Front View 1 Operator Panel 2 Output Tray 3 Output Tray Extension 4 Print Head Cleaning Rod 5 Toner Access Cover 6 Power Switch 7 Paper Width Guides 8 Multipurpose Feeder MPF 9 Front Cover 10 Length Guide 11 MPF Extension 12 Paper Cover 1 6 5 7 10 11 12 9 8 4 2 3 ...

Page 26: ...inter Rear View 1 Wall Jack Connector 2 Rear Cover Release Handle 3 USB Port 4 Security Slot 5 Rear Cover 6 Transfer Roller 7 Paper Chute 8 Paper Feed Roller 9 Transfer Belt 10 Fuser Release Lever 1 5 6 7 8 9 10 2 3 4 ...

Page 27: ...the printer feeder and covers To avoid irregular screen image or malfunctioning of your printer avoid placing the printer in direct sunlight with the front cover opened 69 mm 2 7 inches 225 mm 8 9 inches 300 mm 11 8 inches 329 5 mm 13 inches 307 mm 12 1 inches 394 mm 15 5 inches 295 5 mm 11 6 inches 100 mm 3 9 inches ...

Page 28: ...see Operator Panel on page 69 Securing the Printer To protect your printer from theft you can use the optional Kensington lock Attach the Kensington lock to the security slot on your printer For details see the operating instructions supplied with the Kensington lock Security slot ...

Page 29: ... Additional Color Laser Software Dell Supplies Management System The Dell Supplies Management System window appears 2 Select your printer from the Select Printer Model list 3 If ordering from the web a Select a web address from the Select Reorder URL list b Click the Visit Dell Printer supplies ordering web site The Dell 1250c Color Printer Dell Supplies Management System screen appears c Enter th...

Page 30: ...28 About the Printer If you order by phone call the number that appears in the Order by Phone section ...

Page 31: ...29 Setting Up Printer Printer Setup ...

Page 32: ...30 ...

Page 33: ...owing requirements Connecting Printer to Computer A local printer is a printer attached to your computer using the USB cable USB Cable The following operating systems support USB connection Microsoft Windows XP Microsoft Windows XP 64 bit Edition Connection type Connection specifications USB USB 2 0 compatible 1 USB Port 1 ...

Page 34: ...6 To attach the printer to a computer 1 Ensure that the printer computer and any other attached devices are turned off and unplugged from the power source outlet 2 Connect the smaller USB connector into the USB port at the back of the printer 3 Connect the other end of the cable into a USB port of the computer NOTE Do not connect the printer USB cable to the USB port available on the keyboard Turn...

Page 35: ...The printer should not be connected to a UPS system 1 Connect the power cable to the wall jack connector on the back of your printer see Rear View on page 24 2 Connect the other end of the cable to the power source 3 Turn on the printer ...

Page 36: ...34 Connecting Your Printer ...

Page 37: ...o not use ink jet paper in your printer NOTE For printing envelopes see Loading Print Media on page 59 1 Open the front cover by pulling out the instruction sheet 2 Pull the paper cover out 3 Remove the instruction sheet attached to the paper cover with adhesive tape ...

Page 38: ...36 Loading Paper 4 Pull the length guide forward until it stops 5 Pull the MPF extension forward until it stops 6 Adjust the paper width guides to their maximum width ...

Page 39: ...d forth and then fan them Straighten the edges of the stack on a level surface 8 Load print media on the MPF with the top edge first and with the recommended print side facing up 9 Adjust the width guides until they rest lightly against the edges of the stack of print media ...

Page 40: ... the length guide towards the printer until it touches the print media NOTE Depending on the size of print media first slide the length guide backward until it stops and then slide the MPF extension until it touches print media ...

Page 41: ...n the paper cover to the marking on the paper tray 12 Select the paper type from the printer driver if the loaded print media is not standard plain paper If a user specified print media is loaded in the MPF you must specify the paper size setting by using the printer driver ...

Page 42: ...40 Loading Paper ...

Page 43: ...rinter driver 1 Click Software Installation Connect printer to your computer screen appears 2 When the installation is completed click Finish to exit this tool For installing XML Paper Specification XPS printer driver NOTE Download and install the XPS printer driver at support dell com support NOTE XPS driver is supported on the following operating systems Windows 7 Windows 7 64 bit Edition Window...

Page 44: ...tact your administrator to continue the desired action 11 As the driver installation is completed click Print a test page to print a test page 12 Click Finish Windows Server 2008 or Windows Server 2008 64 bit Edition NOTE You must log in as an administrator 1 Extract the zip file you downloaded to your desired location 2 Click Start Control Panel Hardware and Sound Printers 3 Click Add a printer 4...

Page 45: ...rs click Yes NOTE If you are an administrator on the computer click Yes otherwise contact your administrator to continue the desired action 5 Click Add a local printer 6 Select the port connected to this product and then click Next 7 Click Have Disk to display the Install From Disk dialog box 8 Click Browse and then select the extracted folder in step 1 9 Click OK 10 Select your printer name and c...

Page 46: ...44 Installing Printer Drivers on Computers Running Windows 14 Click Finish ...

Page 47: ...Continue 5 If you agree to the terms of the Software License Agreement click Agree to continue the installation process 6 Confirm the installation location and then click Continue 7 Click Install to perform the standard installation If you choose the custom installation click Customize select the items that you want to install and then click Install Printer Driver Status Monitor Widget 8 Type the ...

Page 48: ...n find Printer Setup Utility in the Utilities folder in Applications 4 Click Add 5 Click Default Browser in the Printer Browser dialog box 6 Select the printer connected via USB from the Printer list 7 Name and Print Using are automatically entered 8 Click Add Adding a Printer on Mac OS X 10 3 9 1 Turn on the printer 2 Connect the USB cable between the printer and the Macintosh computer 3 Start Pr...

Page 49: ...47 Using Your Printer ...

Page 50: ...48 ...

Page 51: ...hat you try a sample first When loading paper identify the recommended print side on the paper package and load the paper accordingly See Loading Paper on page 35 for detailed loading instructions Paper Characteristics The following paper characteristics affect print quality and reliability It is recommended that you follow these guidelines when evaluating new paper stock Weight The MPF automatica...

Page 52: ...egrade its performance Grain Direction Grain refers to the alignment of the paper fibers in a sheet of paper Grain is either grain long running the length of the paper or grain short running the width of the paper For 60 to 135 g m2 16 to 36 lb bond paper grain long fibers are recommended For paper heavier than 135 g m2 36 lb bond grain short is preferred Fiber Content Most high quality xerographi...

Page 53: ... optical character recognition OCR forms In some cases you can adjust registration with your software program to successfully print on these forms Coated paper erasable bond synthetic paper thermal paper Rough edged rough or heavily textured surface paper or curled paper Recycled paper containing more than 25 post consumer waste that do not meet DIN 19 309 Multiple part forms or documents Print qu...

Page 54: ... engraved printing process Select paper that absorb ink but do not bleed Avoid paper with rough or heavily textured surfaces Use paper printed with heat resistant inks designed for use in xerographic copiers The ink must withstand temperatures of 225 C 437 F without melting or releasing hazardous emissions Use inks that are not affected by the resin in toner or the silicone in the fuser Inks that ...

Page 55: ... the paper To select and use pre punched paper Test paper from several manufacturers before ordering and using large quantities of pre punched paper Paper should be punched at the paper manufacturer and not drilled into paper already packaged in a ream Drilled paper can cause jams when multiple sheets feed through the printer This may result in a paper jam Pre punched paper can include more paper ...

Page 56: ...nt must not exceed 90 g m2 24 lb bond weight Use only freshly unpackaged undamaged envelopes Use envelopes that can withstand temperatures of 205 C 401 F without sealing excessive curling wrinkling or releasing hazardous emissions If you have any doubts about the envelopes you are considering check with the envelope supplier Adjust the guide to fit the width of the envelopes To load envelope in MP...

Page 57: ...es of 205 C 401 F without sealing excessive curling wrinkling or releasing hazardous emissions Set the paper type to Label from the printer driver Do not load labels together with paper in the same tray Do not print within 1 mm 0 04 inches of the die cut Do not print within 1 mm 0 04 inches of the edge of the label of the perforations or between die cuts of the label Do not print a label through t...

Page 58: ...tive humidity is 40 Store cartons of print media on a pallet or shelf rather than directly on the floor If you store individual packages of print media out of the original carton ensure that they rest on a flat surface so that the edges do not buckle or curl Do not place anything on top of the print media packages Identifying Print Media and Specifications This section provides information on supp...

Page 59: ...ustration shows the orientation of the paper loading NOTE Not available when the XPS Printer Driver is used 2 Custom width 76 2 mm 3 00 inches to 215 9 mm 8 50 inches The maximum width for envelope DL LEF 220 mm 8 66 inches Custom length 127 mm 5 00 inches to 355 6 mm 14 00 inches The maximum length for envelope Monarch LEF 98 4 mm 3 Only the administrator user can set the custom size from the pri...

Page 60: ...oated Y Coated Side 2 Y Values marked by an asterisk are the factory default menu settings Paper type Weight gsm Remarks Plain Paper 60 90 Plain Thick Paper 91 105 Covers 106 163 Coated 106 163 Inkjet printer paper cannot be used Label Inkjet printer paper cannot be used Envelopes Recycled 60 105 Media Multipurpose Feeder MPF ...

Page 61: ...Feeder MPF can hold 150 sheets of standard paper 16 2 mm 0 64 inches of thick paper One sheet of coated paper 16 2 mm 0 64 inches of post cards Five envelopes 16 2 mm 0 64 inches of labels Print Media Dimensions The MPF accepts print media within the following dimensions Width 76 2 mm 3 00 inches to 215 9 mm 8 50 inches Length 127 mm 5 00 inches to 355 6 mm 14 00 inches Loading Print Media NOTE Us...

Page 62: ...60 Loading Print Media 2 Pull the paper cover out 3 Pull the length guide forward until it stops 4 Pull the MPF extension forward until it stops ...

Page 63: ...to their maximum width 6 Before loading the print media flex the sheets back and forth and then fan them Straighten the edges of the stack on a level surface 7 Load print media on the MPF with the top edge first and with the recommended print side facing up ...

Page 64: ...inst the edges of the stack of print media 9 Slide the length guide towards the printer until it touches the print media NOTE Depending on the size of print media first slide the length guide backward until it stops and then slide the MPF extension until it touches print media ...

Page 65: ...Loading Print Media 63 10 Insert the paper cover into the printer and then align the paper cover to the marking on the paper tray ...

Page 66: ... degrees When Loading Envelope 10 DL or Monarch Load envelopes with the side to be printed on facing up the flap side facing down and the flap turned to the right To prevent DL and Monarch from being wrinkled they are recommended to be loaded with the print side facing up flap opened and facing you When Loading C5 Load envelopes with the side to be printed on facing up with the flap open ...

Page 67: ...not load envelopes in the MPF right after they have been removed from the packaging they may bulge To avoid jams flatten them as shown below when loading them in the MPF NOTE If envelopes are still not fed correctly add some bending to the flap of the envelopes as shown in the following illustration The amount of the bending shall be 5mm 0 20 inches or less ...

Page 68: ...es see the instruction on the Envelope Paper Setup Navigator on the printer driver Loading Letterhead The letterhead must be toward the top edge of MPF with the print side facing up However the letterhead must be inserted top edge first with the print side facing down when loading paper into the MPF ...

Page 69: ...the Output Tray Extension The output tray extension is designed to prevent print media from falling from the printer after the print job is complete Before printing a document ensure that the output tray extension is fully extended ...

Page 70: ...68 Loading Print Media ...

Page 71: ...ccurred or the rear cover is open 2 Toner indicator Indicates that the toner is low or empty or toner error occurred 3 Error indicator Indicates that an error occurred 4 Ready Data indicator Indicates the printer status such as receiving and printing data 5 Start button indicator Press this button to start duplex printing after loading paper Press and hold this button to print the Report pages 1 4...

Page 72: ... The specified toner cartridge is empty or not installed when Dell toner cartridges are used Non Dell Toner is set to Off Orange blinks The specified toner is low when Dell toner cartridges are used Non Dell Toner is set to Off All toner indicators blink when the printer is in the non Dell toner mode Non Dell Toner is set to On Error Orange on A fatal error occurred Orange blinks An error occurred...

Page 73: ...inter status intervention for example out of paper or service Common Light Sequences The following table shows the most common light status Manual Duplex Green blinks The printer is waiting for manual duplex printing Load Paper Orange on No paper is loaded or a paper jam occurred in the multipurpose feeder Orange blinks The wrong size of paper is loaded Off On Fast Blink Slow Blink None Indicator ...

Page 74: ...er Error Ready Data Start Manual Duplex Load Paper Ready Processing Printing Canceling Calibrating Warming up Waiting for incoming data Initializing NVM On Diagnosis when starting In power saver mode Waiting for manual duplex printing 1 1 Load paper for the second side odd pages and press the Start button See Manual Duplex Printing Windows Printer Driver Only on page 81 ...

Page 75: ...The yellow toner is low 2 1 The magenta toner is low 2 1 The cyan toner is low 2 1 The black toner is low 2 1 The printer is in the non Dell toner mode 1 The yellow toner is empty 3 1 The magenta toner is empty 3 1 The cyan toner is empty 3 1 The Ready Data indicator blinks or lights up green depending on the printer status 2 This warning appears only when Dell toner cartridges are used Non Dell T...

Page 76: ...ear cover is open Close the rear cover The wrong size of paper is loaded See Loading Paper on page 35 An error occurred Press and hold the Start button to display the secondary error light sequences The specified toner cartridge is low not installed or not supported See Replacing Toner Cartridges on page 118 The density of the specified toner is not enough Re install or replace the specified toner...

Page 77: ...ow Press the Cancel button to clear the message and cancel the current print job See Canceling a Print Job on page 80 PDL Page Description Language error Press the Cancel button to clear the message and cancel the current print job See Canceling a Print Job on page 80 Invalid job environment The configuration of the printer set on the printer driver does not match the configuration of your printer...

Page 78: ... Toner Error Ready Data Start Manual Duplex Load Paper A fatal error occurred Turn off the printer and then on 1 2 3 4 5 7 8 Cause Remedy Jam Toner Error Ready Data Start Manual Duplex Load Paper Y M C K A firmware error occurred Press the Cancel button to clear the error See Canceling a Print Job on page 80 A ROM erasing error occurred Turn off the printer and then on A ROM writing error occurred...

Page 79: ...r 4 After the Orange LED on the Ready Data indicators go out release the Start and Cancel buttons 5 Close the rear cover Initializes the non volatile memory NVM CAUTION Never attempt to turn off the printer The printer will cease to function The printer restarts automatically to apply the settings and prints the printer settings and device settings pages 6 Check if the factory settings are restore...

Page 80: ...78 Operator Panel ...

Page 81: ...ia Loading Print Media on page 59 Avoiding Jams on page 131 If you experience a jam see Jam on page 157 for instructions Sending a Job to Print To support all of the printer features use the printer driver When you choose Print from a software program a window representing the printer driver opens Select the appropriate settings for the specific job you are sending to print Print settings selected...

Page 82: ...l a job after it has started printing 1 Press the Cancel button NOTE Printing is canceled only for the current job All the following jobs will continue to print Canceling a Job From the Computer Running Windows Canceling a Job From the Taskbar When you send a job to print a small printer icon appears in the right corner of the taskbar 1 Double click the printer icon A list of print jobs appears in...

Page 83: ...Delete on the keyboard Manual Duplex Printing Windows Printer Driver Only NOTE When printing on curled paper straighten the paper and then insert it into the feeder NOTE The XPS printer driver does not support manual duplex printing When you start manual duplex printing the instruction window appears Note that the window cannot be reopen once closed Do not close the window until duplex printing is...

Page 84: ... then page 5 4 Press the Start button NOTE Printing on both sides of the paper is not possible if the document consists of various sizes of papers Printing a Report Page To confirm your printer settings print a report page This section describes two methods of printing a report page Printing a Printer Settings Page To verify detailed printer settings print a printer settings page See Operator Pane...

Page 85: ...name of Dell 1250c Color Printer listed in Printer Name and then click OK The Tool Box opens 2 Click the Printer Settings Report tab 3 Select Reports from the list at the left side of the page The Reports page is displayed 4 Click the Printer Settings button The printer settings page is printed Printer Settings You can select menu items and corresponding values from the Tool Box NOTE NOTE Factory ...

Page 86: ...ens 2 Click the Printer Maintenance tab 3 Select the desired menu item Each menu item has a list of values for the menu item A value can be A phrase or word to describe a setting A numerical value that can be changed An On or Off setting 4 Select the desired value and then click the associated button with each menu item Driver settings may have precedence over changes previously made and may requi...

Page 87: ...85 Know Your Printer ...

Page 88: ...86 ...

Page 89: ...ues marked by an asterisk are the factory default menu settings Printer Information Purpose To display the information of your printer Values Dell Service Tag Number Displays Dell s service tag number Express Service Code Displays the express service code of the printer Printer Serial Number Displays the serial number of the printer Printer Type Displays the type of the printer Color Laser is disp...

Page 90: ...p mode after it goes into Sleep mode Fault Time Out Displays the time taken by the printer before it cancels jobs that stop abnormally Job Time Out Displays the amount of time that the printer waits for data to arrive from the computer Auto Log Print Displays whether to automatically print a job history report after every 10 jobs Default Print Paper Size Displays the default paper size Low Toner A...

Page 91: ...aper Plain Thick Displays the temperature setting of the fuser for thick plain paper Recycled Displays the temperature setting of the fuser for recycled paper Covers Displays the temperature setting of the fuser for cover paper Coated Displays the temperature setting of the fuser for coated paper Envelope Displays the temperature setting of the fuser for envelopes Label Displays the temperature se...

Page 92: ...Purpose To configure the power saving mode time out time job log auto print mm inch setting default paper size setting and low toner alert message setting Values Printer Settings Click to print a detailed list of the printer settings Device Settings Click to print a detailed list of the device settings Job History Click to print the completed jobs history Error History Click to print the error his...

Page 93: ... New Settings button to apply the changes Restart printer to apply new settings Press the Restart printer to apply new settings button to apply the changes 1 Enter 5 in Sleep to put the printer in the Sleep mode five minutes after it finishes a job This uses less energy but requires more warm up time for the printer Enter 5 if your printer shares an electrical circuit with room lighting and you no...

Page 94: ...ut try to increase the voltage If you see white spots on the print output try to decrease the voltage NOTE The print quality changes depending on the values you select for this item Values Plain Normal Specifies the paper density of plain paper Light Label Normal Specifies the paper density of labels Light Apply New Settings After you complete the settings press the Apply New Settings button to ap...

Page 95: ...r the temperature When the toner does not fuse on the paper properly try to increase the temperature NOTE The print quality changes depending on the values you select for this item Values Covers 0 3 3 Coated 0 3 3 Envelope 0 3 3 Label 0 3 3 Apply New Settings After you complete the settings press the Apply New Settings button to apply the changes Restart printer to apply new settings Press the Res...

Page 96: ...ent location Values Coated 0 3 3 Envelope 0 3 3 Label 0 3 3 Apply New Settings After you complete the settings press the Apply New Settings button to apply the changes Restart printer to apply new settings Press the Restart printer to apply new settings button to apply the changes Auto Registration Adjustment On Automatically adjusts color registration Off Does not automatically adjust color regis...

Page 97: ...5 Apply New Settings After you complete the settings press the Apply New Settings button to apply the changes Restart printer to apply new settings Press the Restart printer to apply new settings button to apply the changes 1 This item is available only when Auto Registration Adjustment is set to Off 2 The color registration chart prints a lattice pattern of yellow magenta and cyan lines On the ch...

Page 98: ...meters After executing this function and rebooting the printer all the menu parameters are reset to their default values For details see Resetting Defaults on page 100 Values Non Dell Toner Purpose To use toner cartridge of another manufacturer 0 meter Specifies the altitude of the location where the printer is installed 1000 meters 2000 meters 3000 meters Apply New Settings After you complete the...

Page 99: ...e Check Environment Sensor Info Developer Stir Mode and Refresh Mode pages Non Dell Toner Off Does not use toner cartridge of another manufacturer On Use toner cartridge of another manufacturer Apply New Settings After you complete the settings press the Apply New Settings button to apply the changes Restart printer to apply new settings Press the Restart printer to apply new settings button to ap...

Page 100: ...nents of the printer Values Paper Size A4 Selects the paper size to print charts Letter Ghost Configuration Chart Click to print a chart to check for ghost printing 4 Colors Configuration Chart Click to print bands of yellow magenta cyan and black with varying density Alignment Chart Click to print a chart and then check for proper alignment of the print image on the paper Drum Refresh Configurati...

Page 101: ...l Confirm the motor sound REGI CLUTCH Operation Check Click Start to operate the REGI CLUTCH Confirm that you can hear the clutch clicking Dispense Motor Check Yellow Click Start to operate the dispense motor for each toner cartridge Confirm the motor sound Dispense Motor Check Magenta Dispense Motor Check Cyan Dispense Motor Check Black Play of Sound Click to play back through speakers of your co...

Page 102: ...ol Box NOTE When multiple printer drivers are installed on your computer the Select Printer window appears In this case click the name of Dell 1250c Color Printer listed in Printer Name and then click OK The Tool Box opens 2 Click the Printer Maintenance tab 3 Select Reset Defaults from the list at the left side of the page The Reset Defaults page is displayed 4 Click Start Start Click to stir the...

Page 103: ...Understanding the Tool Box Menus 101 The printer restarts automatically to apply the settings ...

Page 104: ...102 Understanding the Tool Box Menus ...

Page 105: ...dow to always launch when printing in Printing Status Window Properties You can also check the toner level of your printer Status Monitor Console Use the Status Monitor Console to manage multiple instances of the Status Window for a particular printer Select a printer from the list view or Printer Selection by clicking its name to open a Status Window for a particular printer Dell Supplies Managem...

Page 106: ...ownloaded from the Dell Support website located at support dell com Quick Launch Utility Using the Quick Launch Utility window you can open Status Window Tool Box Updater and Troubleshooting To use the Quick Launch Utility select to install the Quick Launch Utility when you install the Dell software To open the Quick Launch Utility window 1 Click Start All Programs Dell Printers Additional Color L...

Page 107: ...ters running on the same operating system create a setup disk in a floppy disk or in a server on the network Using the setup disk that you have created will reduce the amount of work required when installing the printer driver Install the Dell 1250c Color Printer driver in the computer on which the setup disk is to be created The setup disk can only be used on the operating system on which the dis...

Page 108: ...launch Dashboard NOTE If the Select a printer message is displayed select your printer in Preferences For more information on Preference see Preferences on page 107 Status Monitor window appears 1 Printer Status Message Area Displays a message of the current printer status NOTE The Status Monitor Widget automatically obtains the printer information at the updated interval that can be specified in ...

Page 109: ...perly NOTE If the utility does not receive a response from the printer the Unknown toner image is displayed Printer error image Displays an indication image when an error occurs An error has occurred and the printer requires your attention to correct a problem An error has occurred and the printer cannot be used An unknown error has occurred and the printer cannot be used 3 Info i button Click thi...

Page 110: ...wn list The first printer displayed in this list is set as default Status Update Interval You can update the interval of the printer status By default it is set to obtain the printer information every 10 seconds The range varies between 0 and 600 SNMP Community Name You can change the SNMP Simple Network Management Protocol community name if using default community name public Up to 31 characters ...

Page 111: ...eb address from the drop down list and click Visit Dell printer supplies ordering web site hyperlink to access the web site for ordering Dell printer supplies Order by Phone Displays a list of available phone numbers that you can call to order Dell printer supplies ...

Page 112: ...110 Understanding Your Printer Software ...

Page 113: ...e to purchase technical support from the manufacturer of the operating system in order to get technical assistance beyond 30 days 2 If the customer has other operating systems and has purchased Gold Technical Support for more information on Gold Technical Support see http www1 us dell com content topics global aspx services en gts c us cs 555 l en s biz the telephone support will be a best effort ...

Page 114: ...e memory 64 MB PDL Emulations Host based printing system OSes Microsoft Windows 7 Windows 7 64 bit Edition Windows Vista Windows Vista 64 bit Edition Windows Server 2008 Windows Server 2008 64 bit Edition Windows Server 2008 R2 Windows XP Windows XP 64 bit Edition Windows Server 2003 Windows Server 2003 x64 Edition Mac OS X Version 10 3 9 10 4 11 10 5 8 and 10 6 Interface Standard local USB 2 0 Te...

Page 115: ...t meet the following requirements Relative humidity 20 70 RH no condensation Temperature range 20 40 C Storage humidity range 5 85 RH no condensation Operating Up to 3 100 m 10 000 feet Storage 70 9275 Kpa Connection type Connection specifications and symbols 1 USB USB 2 0 1 ...

Page 116: ...114 Specifications ...

Page 117: ...115 Maintaining Your Printer ...

Page 118: ...116 ...

Page 119: ... to consider the following points Supply Setting Function Toner cartridge Toner Saving Mode in the Advanced tab of the printer driver This check box allows the users to select a print mode that uses less toner When this feature is used the image quality will be lower than when it is not used Print media Multiple Up in the Layout tab of the printer driver The printer prints two or more pages on one...

Page 120: ...ronment with extreme changes in humidity or temperature Direct sunlight Dusty places A car for a long period of time An environment where corrosive gases are present An environment with salty air Replacing Toner Cartridges CAUTION Before performing any of the following procedures read and follow the safety instructions in your Product Information Guide Dell toner cartridges are available only thro...

Page 121: ... Do not shake the used toner cartridge to avoid spilling of toner Removing the Toner Cartridges 1 Turn off the printer 2 Open the toner access cover 3 Pinch the cartridge firmly as shown in the illustration 4 Pull the toner cartridge out ...

Page 122: ...idge 1 Unpack a new toner cartridge of the desired color and shake it five to six times to distribute the toner evenly NOTE Ensure that the color of the new toner cartridge matches that on the handle before replacing it NOTE Handle the toner cartridge carefully to avoid spillage of the toner 2 Remove the tape from the toner cartridge ...

Page 123: ...ing Your Printer 121 3 Adjust the toner cartridge to the associated cartridge holder and then insert it firmly by pressing near the center of the label until the cartridge clicks 4 Close the toner access cover ...

Page 124: ...ent electric shock always turn off the printer and disconnect the power cable from the grounded outlet before performing maintenance 1 Confirm that the printer is not in operation and open the toner access cover 2 Pinch the cartridge firmly as shown in the illustration Y Y ...

Page 125: ...Maintaining Your Printer 123 3 Pull the toner cartridge out 4 Pull the other three cartridges out as well 5 Pull the cleaning rod out ...

Page 126: ...ior of the printer as illustrated below and then pull it out 7 Repeat the same procedure for the other three holes 8 Return the cleaning rod to its original location 9 Replace the black cartridge by adjusting it to the associated cartridge holder and then insert it firmly by pressing near the center of the label until the cartridge clicks ...

Page 127: ...cover Cleaning the Color Toner Density CTD Sensor CAUTION To prevent electric shock always turn off the printer and disconnect the power cable from the grounded outlet before performing maintenance 1 Ensure that the printer is turned off 2 Push the rear cover release handle and open the rear cover Y Y ...

Page 128: ...CTD sensor inside the printer with a clean dry cotton swab 4 Close the rear cover Adjusting Color Registration This section describes how to adjust the color registration when you first install the printer or after moving it to a new location ...

Page 129: ... the page The Color Registration Adjustment page is displayed 4 Uncheck the check box next to On 5 Click the Start button next to Auto Correct The color registration is corrected automatically Printing the Color Registration Chart NOTE 1 Click Start All Programs Dell Printers Dell 1250c Color Printer Tool Box NOTE The Select Printer window appears in this step when multiple printer drivers are ins...

Page 130: ...ack lines and the colored line are most closely aligned for each color Y M and C If you find the straightest line make a note of the value 5 5 indicated by the straightest line for each color When the value is 0 for each color you do not need to adjust the color registration When the value is not 0 enter the value according to the procedure in Entering Values on page 129 ...

Page 131: ...our Printer 129 Entering Values Using the Tool Box enter the values that you found in the color registration chart to make adjustments NOTE 1 Click Start All Programs Dell Printers Dell 1250c Color Printer Tool Box ...

Page 132: ...ent from the list at the left side of the page The Color Registration Adjustment page is displayed 4 Select the value with the straight line and then click the Apply New Settings button 5 Click the Start button next to Print Color Regi Chart The color registration chart is printed with the new values 6 Adjust till all straight lines are at the value of 0 Show image of before and after adjustment w...

Page 133: ...eight does not exceed the maximum height indicated by the line with an arrow on each width guide Do not load wrinkled creased damp or curled print media Flex fan and straighten print media before you load it If a jam occurs with print media try feeding one sheet at a time through the feeder Do not use print media that you have cut or trimmed yourself Do not mix print media sizes weights or types i...

Page 134: ...clear any jams using tools or instruments This may permanently damage the printer The following illustration shows where paper jams may occur along the print media path 1 Output Tray 2 Transfer Belt 3 Fuser Release Lever 4 Rear Cover 5 Front Cover 6 Multipurpose Feeder MPF 1 2 6 5 4 3 ...

Page 135: ...cedures read and follow the safety instructions in your Product Information Guide NOTE To resolve the error displayed on the operator panel you must clear all print media from the print media path 1 Pull the paper cover out 2 Remove any paper jammed from the front of the printer 3 Replace the paper cover in the printer ...

Page 136: ...ays turn off the printer and disconnect the power cable from the grounded outlet before performing maintenance CAUTION To avoid burns do not clear paper jams immediately after printing The fuser becomes extremely hot during use NOTE To resolve the error displayed on the operator panel you must clear all print media from the print media path 1 Push the rear cover release handle and open the rear co...

Page 137: ...Clearing Jams 135 3 Remove any paper jammed from the back of the printer 4 Lower the fuser release levers to their original position 5 Close the rear cover ...

Page 138: ...turn off the printer and disconnect the power cable from the grounded outlet before performing maintenance CAUTION To avoid burns do not clear paper jams immediately after printing The fuser becomes extremely hot during use NOTE To resolve the error displayed on the operator panel you must clear all print media from the print media path 1 Push the rear cover release handle and open the rear cover ...

Page 139: ...move any paper jammed from the back of the printer If no paper is found in the paper path then remove any paper jammed out of the output tray 4 Lower the fuser release levers to their original position 5 Close the rear cover ...

Page 140: ...138 Clearing Jams ...

Page 141: ...139 Troubleshooting ...

Page 142: ...140 ...

Page 143: ...printer is turned on The electrical outlet is not turned off at any switch or breaker Other electrical equipment plugged into the outlet is working If you have checked all of the above and still have a problem turn off the printer wait for 10 seconds and then turn on the printer This often fixes the problem Display Problems Problem Action After the printer is turned on Ready Data indicator is not ...

Page 144: ...6 for more information Fan the print media before loading it Ensure that the print media is loaded correctly Do not overfill the print media sources Do not force print media into the Multipurpose Feeder MPF when you load it Otherwise it may skew or buckle Ensure that the print media is not curled Load the recommended print side correctly for the type of print media you are using See Loading Print ...

Page 145: ... Fault Time Out in the System Settings menu in the Tool Box Job prints from the wrong source or on the wrong print media Check the Paper Type in the printer driver Print media does not stack neatly in the output bin Turn the print media stack over in the MPF Action Yes No 1 The toner cartridges may be low or need to be replaced Confirm the amount of toner in each toner cartridge 1 Check the toner ...

Page 146: ...matches the print media you loaded 1 On the Paper Output tab in Printing Preferences of the printer driver check the Paper Type setting 2 Load dry not damp and correct print media and then click Print Test Page in Properties of the printer driver Is the problem recovered The task is complete Go to action 4 4 Disable the Toner Saving Mode in the printer driver 1 On the Advanced tab in Printing Pref...

Page 147: ...sk is complete Go to action 2 2 Verify that the correct print media is being used See Supported Paper Sizes on page 56 If not use the print media recommended for the printer Is the problem recovered The task is complete Go to action 3 3 Adjust the fuser temperature 1 Launch the Tool Box click Adjust Fuser on the Printer Maintenance tab 2 Adjust the fixing temperature by turning up the value for yo...

Page 148: ...is complete Go to action 2 2 If you use non Dell brand toner cartridges install Dell brand toner cartridges Is the problem recovered The task is complete Go to action 3 3 Clean up the fuser unit 1 Load one sheet of paper on the MPF and then print a solid image all over paper 2 Load the printed sheet with the side to be printed on facing down and then print a blank sheet of paper Is the problem rec...

Page 149: ...Troubleshooting 147 Streaks appear on the output If this trouble comes out contact Dell Pitched color dots If this trouble comes out contact Dell Vertical blanks ...

Page 150: ...nter driver Is the problem recovered The task is complete Contact Dell Action Yes No 1 Adjust the transfer bias 1 Launch the Tool Box click Adjust BTR on the Printer Maintenance tab 2 Adjust the setting for the type of print media being used Is the problem recovered The task is complete Go to action 2 2 If you use non recommended print media use the print media recommended for the printer Is the p...

Page 151: ... media surface may be uneven Try changing the Paper Type setting in the printer driver For example change the plain paper to thick 1 On the Paper Output tab in Printing Preferences of the printer driver change the Paper Type setting Is the problem recovered The task is complete Go to action 3 3 Adjust the fuser temperature 1 Launch the Tool Box and click Adjust Fuser on the Printer Maintenance tab...

Page 152: ... Yes No 1 Is the whole page printed light Contact Dell Go to action 2 2 Start Developer Stir Mode 1 Launch the Tool Box click Developer Stir Mode on the Diagnosis tab 2 Click the Start button Is the problem recovered The task is complete Contact Dell ...

Page 153: ...m recovered The task is complete Contact Dell Action Yes No 1 The toner cartridges may be low or need to be replaced Confirm the amount of toner in each toner cartridge 1 Check the toner level in the Status tab in the Status Monitor 2 Replace the toner cartridges as necessary Is the problem recovered The task is complete Go to action 2 2 Start Developer Stir Mode 1 Launch the Tool Box click Develo...

Page 154: ...n an envelope go to action 2 If printing on print media other than envelopes contact Dell 2 Check the crease Is the crease within 30 mm of the four edges of the envelope This type of crease is considered normal Your printer is not at fault If the envelope is 220 mm or longer C5 or Envelope 10 go to action 3a If the envelope is shorter than 220 mm Monarch or DL go to action 3b 3a Does the envelope ...

Page 155: ...ete Go to action 4b 4a Load the envelope in the MPF with the flap open and facing up For details see When Loading C5 on page 64 Is the problem recovered The task is complete Contact Dell 4b Use a different size envelope Is the problem recovered The task is complete Contact Dell Action Yes No 1 Ensure that the margins are set correctly on the application being used Is the problem recovered The task...

Page 156: ...2 Click the Start button next to Auto Correct Is the problem recovered The task is complete Go to action 2 2 Clean the CTD sensor 1 Clean the CTD sensor See Cleaning the Color Toner Density CTD Sensor on page 125 2 Launch the Tool Box and click Color Registration Adjustment on the Printer Maintenance tab 3 Click the Start button next to Auto Correct Is the problem recovered The task is complete Go...

Page 157: ...Adjusting Color Registration on page 126 for details 4 Click the Apply New Settings button 5 Click the Start button next to Color Regi Chart to print the Color Registration Chart again Is the problem recovered The task is complete Contact Dell Action Yes No 1 Clean up the fuser unit 1 Load one sheet of paper on the MPF and then print a solid image all over paper 2 Load the printed sheet with the s...

Page 158: ...No 1 Locate the cause of the problem by removing the toner cartridges 1 Remove the toner cartridges See Replacing Toner Cartridges on page 118 2 Launch the Tool Box and click Machine Check on the Diagnosis tab 3 Select Main Motor Operation Check from the drop down list box and click the Start button 4 Click the Play of Sound button to check the motor sound Does the noise generated from the printer...

Page 159: ...n list box and click the Start button 3 Click the Play of Sound button to check the motor sound 4 Repeat steps 1 and 2 to perform Dispense Motor Check for the rest of the toner cartridges NOTE You can perform Dispense Motor Check for CMYK in any order you desire NOTE Do not check the operation of the dispense motor repeatedly Does the noise generated from the printer match with the noise from the ...

Page 160: ...bove or if not performing duplex printing go to action 2e 2a Use thick paper that is 216 gsm or less Is the problem recovered The task is complete Go to action 3a 2b Use thin paper that is 60 gsm or more Is the problem recovered The task is complete Go to action 3a 2c Ensure that the envelope is properly loaded in the MPF as instructed in Loading Envelopes on page 64 Is the problem recovered The t...

Page 161: ...s the problem recovered The task is complete Go to action 4 4 Use print media that is not damp Is the problem recovered The task is complete Contact Dell Action Yes No 1 Ensure that papers are inserted properly in the MPF Is the problem recovered The task is complete Go to action 2 2 Is that the print media damp Go to action 3a Go to action 3b 3a Use print media that is not damp Is the problem rec...

Page 162: ...of your printer type and serial number See the label located inside the side door of your printer Problem Action Condensation has occurred inside the printer This usually occurs within several hours after you heat the room in winter This also occurs when the printer is operating in a location where relative humidity reaches 85 or more Adjust the humidity or relocate the printer to an appropriate e...

Page 163: ...161 Appendix ...

Page 164: ...162 ...

Page 165: ...port options may be available for purchase Dell provides limited technical support for the printer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Software Peripherals DellWare ReadyWare and Custom Factory Integration CFI DellPlus Online Services You can lear...

Page 166: ... and components that are new or equivalent to new in accordance with industry standard practices For information about the Dell warranty for your printer see support dell com Recycling Information It is recommended that customers dispose of their used computer hardware monitors printers and other peripherals in an environmentally sound manner Potential methods include reuse of parts or whole produ...

Page 167: ...ea To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you ...

Page 168: ...166 Appendix ...

Page 169: ...uter running windows 80 Carbonless copy paper 51 CCP 51 Chart Print 98 Cleaning Inside the Printer 122 Cleaning the Color Toner Density CTD Sensor 125 Clearing jam 131 Clearing Paper Jams From the Back of the Printer 134 Clearing Paper Jams From the Front of the Printer 133 Clearing Paper Jams From the Output Tray 136 Coated 93 94 Color Registration Adjustment 94 Color registration chart 127 Conne...

Page 170: ...7 Drivers and Utilities CD 17 E Emulations 112 Entering Values 129 Envelope 54 93 94 Envelope 10 56 Environment 112 Environment Sensor Info 99 Error indicator 69 Executive 57 F Finding Information 17 Folio 57 Front Cover 23 132 Fuser Release Lever 24 132 H How to set up 18 How to use 17 I Identifying print media 56 Installing Printer drivers 41 45 Installing a Toner Cartridge 120 Interfaces 112 J ...

Page 171: ...h 56 Monarch LEF 56 Mottle 148 MPF Extension 23 Multiple Up 117 Multipurpose Feeder MPF 23 132 N NCR 51 No carbon required 51 Noise 156 Non Dell Toner 96 O OCR 51 Online Services 163 Operating System compatibility 111 Operation 112 Operator panel 23 69 Button 69 Operator Panel Lights 71 Optical character recognition 51 Ordering printer supplies 15 Ordering supplies 27 Output Tray 23 132 Output Tra...

Page 172: ...ity Problems 143 Printer 15 Printer drivers Installing 41 45 Printer Information 87 Printer paper 49 Printer software 103 Printer specification 111 Printer Status Window 103 Printing 79 Printing on letterhead 52 Printing problem 142 Product Features 21 Product Information Guide 18 Q Quick Launch Utility 104 Quick Reference Guide 17 R Ready Data indicator 69 Rear Cover 24 132 Rear Cover Release Han...

Page 173: ...Monitor Widget 106 Storage 113 Storage humidity range 113 Storing consumables 118 Storing print media 56 79 117 Support Contacting Dell 164 Supported paper size 56 System Settings 90 T Temperature 112 Toner Access Cover 23 Toner indicator 69 Tool Box Menus 87 Transfer Belt 24 132 Transfer Roller 24 Turning On Printer 32 U Unacceptable paper 51 UNITED STATES GOVERNMENT RESTRICTED RIGHTS 14 USB 113 ...

Page 174: ...172 Index ...

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