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Dell 1081AD, User Manual

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Appendix G: Technical Support

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131

Appendix G: Technical Support

Our Technical Support staff is ready to assist you with any installation or
operating issues you encounter with your Dell product. If an issue should
develop, follow the steps below for the fastest possible service.

To resolve an issue:

1

Check the pertinent section of this manual to see if the issue can be
resolved by following the procedures outlined.

2

Check our web site at dell.com/support to search the knowledge base or use
the on-line service request.

3

Call the Dell Technical Support location nearest you.

Summary of Contents for 1081AD

Page 1: ...Dell Server Console Switch User s Guide ...

Page 2: ...n Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Avocent is a registered trademark of Avocent Corporation Microsoft Windows Windows Server MS DOS and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat Enterprise Linux and Enterprise Linux are registered trademarks of Red...

Page 3: ...pabilities 3 Access the SCS Using a Standard TCP IP Network 4 Upgradeable 4 Two tier Expansion 4 Dell Remote Access Key RAK 4 KVM Remote Access 4 Avocent Management Software Plug in 5 Local Video Scaling 5 Encryption 5 Safety Precautions 7 General 7 LAN Related Precautions 9 Installation 11 Getting Started 11 Setting Up Your Network 12 SCS Quick Setup 13 Rack Mounting the Switch 14 Rack Mounting S...

Page 4: ...atus 37 Adjusting Mouse Settings on Target Devices 37 Local OSCAR User Interface 39 Main Dialog Box Functions 39 Viewing and Selecting Ports and Devices 39 Viewing Switch System Status 41 Selecting Devices 42 Soft Switching 43 Navigating the OSCAR Interface 43 Connecting Local Virtual Media 45 Setup Dialog Box Functions 46 Changing the Display Behavior 47 Controlling the Status Flag 48 Setting the...

Page 5: ...nd Upgrading 65 Rebooting the SCS 65 Upgrading SCS Firmware 65 Saving and Restoring SCS Configurations and User Databases 66 Property Identity and Location Settings 68 Viewing Version Information 68 Network Settings 68 SNMP Settings 70 Auditing Event Settings 71 Setting Event Destinations 71 Ports Settings Configuring a SIP 72 Deleting SIPs 72 Upgrading SIPs 72 Launching a Session 73 General Sessi...

Page 6: ...eo Settings 86 Target Video Settings 88 Automatic Video Adjustment 89 Video Test Pattern 89 Vendor specific Video Settings 89 Color Settings 89 Contrast and Brightness 90 Noise Settings 90 Mouse Settings 91 Cursor Type 91 Mouse Scaling 94 Mouse Alignment and Synchronization 94 Virtual Media 95 Requirements 95 Sharing and Preemption Considerations 96 Virtual Media Dialog Box 96 Opening a Virtual Me...

Page 7: ...n Menu Options 106 Firmware Management 107 Enable Debug Messages 107 Set Change Password 107 Restore Factory Defaults 107 Reset Switch 107 Set Web Interface Ports 107 Exit 107 Appendix A MIB and SNMP Traps 109 Appendix B Setup Port Pinouts 113 Appendix C Using Avocent Serial IQ Modules 115 Serial IQ Module Modes 115 Configuring the Serial IQ Module 115 Creating a Serial IQ Module Macro 118 Using H...

Page 8: ... 120 Appendix D Sun Advanced Key Emulation 121 Appendix E UTP Cabling 123 UTP Copper Cabling 123 Wiring Standards 123 Cabling Installation Maintenance and Safety Tips 124 Appendix F Technical Specifications 127 Appendix G Technical Support 131 ...

Page 9: ...he innovative Server Interface Pod SIP and single industry standard Unshielded Twisted Pair UTP cabling This allows a higher device density while providing greater airflow and cooling capacity SIP Intelligent Modules The SCS supports SIPs that are powered directly from the target device and provide Keep Alive functionality when the SCS is not powered The SIPs with CAT 5 design dramatically reduce ...

Page 10: ...are the local user interface UI referred to as OSCAR and the on board web interface OBWI Using the configuration options provided by these interfaces you can tailor your SCS to your specific application The OBWI can also be used to access and control any attached devices and handle all basic KVM needs remotely NOTE Remote KVM sessions via the OBWI requires the installation of the Dell RAK OSCAR In...

Page 11: ...are pocket sized cards that store and process information including identification and authentication information to enable access to computers networks and secure rooms or buildings A virtual media or a smart card reader can be connected directly to the USB ports on the SCS In addition virtual media or smart card readers may be connected to any remote workstation that is running the remote OBWI S...

Page 12: ...rminal console screens The SCS can also be configured to perform automatic firmware upgrades of SIPs For more information see Tools Rebooting and Upgrading on page 65 Two tier Expansion The SCS allows you to tier one additional SCS CS or RCS from each ARI port on the primary SCS Each tiered SCS is attached in the same manner as any device This additional tier of units allows you to attach up to 51...

Page 13: ...sion may be launched to a device from a single point of access For more information see the Technical Bulletin for the management software plug in Local Video Scaling The SCS digitizes a video signal with a maximum pixel resolution of up to 1600 x 1200 or 1680 x 1050 widescreen depending on the length of cable separating your SCS and devices Encryption The SCS supports 128 bit SSL ARCFOUR AES DES ...

Page 14: ... Connection to the Server Console Switch 6 Digital Users computer with Internet Browser for OBWI or RCS Software and or Avocent Management Software Server requires the Dell RAK 3 Remote IP Connection 7 Local Analog Users OSCAR Interface and or Local LCD Tray 4 Server Console Switch 2161AD shown 8 Servers Target Devices Table 1 1 Descriptions for Figure 1 1 ...

Page 15: ...ess any of the components inside the system This warning applies to the Dell Server Console Switch Dell PowerEdge server and Dell PowerVault storage system Observe and follow service markings Do not service any product except as explained in your system documentation Opening or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock Compo...

Page 16: ...r source indicated on the electrical ratings label If you are not sure of the type of power source required consult your service provider or local power company NOTE To help avoid damaging your system be sure the voltage selection switch if provided on the power supply is set for the voltage that most closely matches the AC power available in your location Also be sure that your monitor and attach...

Page 17: ...ppressor line conditioner or uninterruptible power supply UPS Position system cables and power cables carefully Route cables so that they cannot be stepped on or tripped over Be sure that nothing rests on any cables Do not modify power cables or plugs Consult a licensed electrician or your power company for site modifications Always follow your local national wiring rules LAN Related Precautions D...

Page 18: ...10xxx Product Overviewxxx ...

Page 19: ...t software visit http www avocent com dell NOTE The RCS software can be used to manage other switches For more information please refer to the appropriate installer user guide for your product NOTE Ensure that every switch has been upgraded to the most recent version of firmware For information on upgrading the switch using the OBWI see Tools Rebooting and Upgrading on page 65 Getting Started The ...

Page 20: ...a CAC session if the device is connected via a PEM Setting Up Your Network The SCS uses IP addresses to uniquely identify the SCS and attached devices The SCS supports both Dynamic Host Configuration Protocol DHCP and static IP addressing Make sure that an IP address is reserved for each SCS and that each IP address remains static while the SCS is connected to the network Keyboards A USB keyboard ...

Page 21: ...n The IP address can be set here or from the RCS software Dell recommends using a static IP address 4 For the local port connection input all device names using the OSCAR interface or the OBWI 5 Adjust mouse acceleration on each device to Slow or None To set up the RCS software see the Remote Console Switch Software User s Guide 1 Install the RCS software on each client workstation 2 From one clie...

Page 22: ...switch on the rack shelf or mount the switch directly into a 19 wide EIA 310 E compliant rack four post two post or threaded methods The Dell ReadyRails system is provided for 1U front rack 1U rear rack and two post installations The ReadyRails system includes two separately packaged rail assemblies and two rails that are shipped attached to the sides of the switch In addition one mounting bracket...

Page 23: ...compromised Reliable earthing Maintain reliable earthing of rack mounted equipment Pay particular attention to supply connections other than direct connections to the branch circuit for example use of power strips Product should not be mounted with the rear panel facing in the downward position Installing the Dell ReadyRails System The ReadyRails system is provided to easily configure your rack fo...

Page 24: ... release button on each flange ear item 3 and unseat each rail Two Post Flush Mount Configuration 1 For this configuration the castings must be removed from the front side of each ReadyRails assembly Figure 2 2 item 1 Use a Torx driver to remove the two screws from each front flange ear on the switch side of the rail and remove each casting Retain castings for future rack requirements It is not ne...

Page 25: ... Attach one rail to the front post flange with two user supplied screws item 2 3 Slide the plunger bracket forward against the vertical post and secure the plunger bracket to the post flange with two user supplied screws item 3 4 Repeat this procedure for the second rail ...

Page 26: ...s Figure 2 3 item 1 Figure 2 3 Two post Center mount Configuration 2 Slide the back bracket towards the post and secure it to the post flange with two user supplied screws item 2 3 Repeat this procedure for the second rail Four post Threaded Configuration 1 For this configuration the flange ear castings must be removed from each end of the ReadyRails assemblies Use a Torx driver to remove the two ...

Page 27: ... and remove each casting Figure 2 4 item 1 Retain castings for future rack requirements 2 For each rail attach the front and rear flanges to the post flanges with two user supplied screws at each end item 2 Figure 2 4 Four post Threaded Configuration ...

Page 28: ... 0U configurations For 1U two post flush and center configurations you can slide the switch into the rails in the same manner as the four post configurations 1U Rear rack Installation 1 Insert the ends of the rails that are attached to the switch into the ReadyRails assembly and push the switch into the rack Figure 2 5 item 1 Figure 2 5 1U Rear rack Installation 2 Secure each switch rail with the ...

Page 29: ...o provide the opportunity to reposition the rail grip it is not intended for service 2 Locate the blue tabs on the sides of the switch rails item 4 3 Push the tabs inward and continue pulling the assembly until the switch rails are clear of the ReadyRails assemblies 1U Front rack Installation Before installation the rails that are attached to the switch must be re configured 1 On each switch rail ...

Page 30: ...insert and remove the switch assembly from the ReadyRails system NOTE No blanking panel is required for this configuration 0U Installation 1 Align and assemble the 0U mounting bracket to the switch rails Figure 2 7 item 1 Tighten the thumbscrews item 2 2 Insert the mounting bracket hooks into the rack holes and push down until the blue button pops out and locks the bracket into place ...

Page 31: ...2 7 0U Installation To remove the switch assembly press the blue button item 3 to unseat the bracket and then lift the assembly from the posts Connecting the SCS Hardware Figure 2 8 illustrates an example configuration for the SCS ...

Page 32: ...24xxx Installationxxx Figure 2 8 Basic SCS Configuration ...

Page 33: ...er side To connect and turn on your SCS CAUTION To reduce the risk of electric shock or damage to your equipment do not disable the jumper cord grounding plug The grounding plug is an important safety feature Plug the jumper cord into a grounded earthed outlet that is easily accessible at all times Disconnect the power from the unit by unplugging the jumper cord from either the power source or the...

Page 34: ...connecting to a Sun Microsystems server you must use a multi sync monitor in the local port to accommodate Sun computers that support both VGA and sync on green or composite sync 4 Connect a user supplied UTP cable from the Ethernet network to the LAN port on the back of the SCS Network users will access the SCS through this port 5 Turn on each device then locate the jumper cord that came with the...

Page 35: ...e you will be connecting to this SCS 3 To the RJ 45 connector on the SIP attach one end of the CAT 5 cabling that will run from your SIP to the SCS See SIP Connection on page 28 4 Connect the other end of the CAT 5 cable to the desired ARI port on the back of your SCS 5 Repeat steps 2 4 for all devices you wish to attach NOTE Turn off the switch before servicing Always disconnect the jumper cord f...

Page 36: ...28xxx Installationxxx Figure 2 9 SIP Connection Number Description 1 CAT 5 2 USB Connection 3 VGA Connection Table 2 2 Descriptions for Figure 2 9 ...

Page 37: ... switches 1 Attach one end of a UTP cable up to 30 meters in length to a device port on the switch 2 Connect the other end of the UTP cable to the ACI port on the back of your tiered switch 3 Connect the devices to your tiered switch 4 Repeat these steps for all the tiered switches you wish to attach to your system NOTE The system will automatically merge the two switches All switches connected to...

Page 38: ...30xxx Installationxxx Figure 2 10 Tiering the SCS With a UTP Analog Switch ...

Page 39: ...your rack Locate a UTP cable up to 30 meters to connect your switch to the legacy switch 2 Attach one end of the UTP cabling to the ARI port on your switch 3 Connect the other end of the UTP cable to a PS 2 SIP 4 Connect the SIP to the legacy switch according to the switch manufacturer s recommendations 5 Repeat steps 1 4 for all the legacy switches you wish to attach to your switch NOTE The prima...

Page 40: ...32xxx Installationxxx Figure 2 11 Tiering Legacy Switches ...

Page 41: ...open a virtual media session or a CAC session if the device is connected via a PEM To add a PEM optional 1 Mount the PEM into your rack Using up to nine UTP cables one connects your SCS to the PEM and the other eight connect the PEM to the SIP attached to each device 2 Attach one end of the UTP cabling up to 30 meters in length that will run between your PEM and the SCS to the RJ 45 connector slig...

Page 42: ...llationxxx 5 Repeat steps 3 and 4 for all devices you wish to attach Figure 2 12 SCS Configuration With a PEM Number Description 1 ARI Port 2 UTP 3 PEM 4 SIP 5 Target Device Table 2 5 Descriptions for Figure 2 12 ...

Page 43: ...o access the SCS specify an IP address through the 10101 setup port on the back panel of the SCS using the local UI To use the SCS UI see Local OSCAR User Interface on page 39 Connecting to the OBWI Through a Firewall For SCS installations that use the OBWI for access the following ports must be opened in a firewall if outside access is desired Port Number Function TCP 80 Used for the initial down...

Page 44: ...e of the firewall and the switch resides inside the firewall Figure 2 13 Typical SCS Firewall Configuration Number Description 1 Server Console Switch 2 Firewall 3 User s computer 4 Firewall forwards HTTP requests and KVM traffic to the switch 5 User browses to IP address outside the firewall Table 2 7 Descriptions for Figure 1 ...

Page 45: ...ning Microsoft Windows Windows NT 2000 XP or Server 2003 use the default USB mouse driver To ensure that the local mouse movement and remote cursor display remain in sync mouse acceleration must be set to none for all user accounts accessing a remote system through a KVM switch Mouse acceleration must also be set to none on every remote system Special cursors should not be used and cursor visibili...

Page 46: ...38xxx Installationxxx ...

Page 47: ...ill be prompted to enter a password before you can launch the OSCAR interface Viewing and Selecting Ports and Devices Use the OSCAR Main dialog box to view configure and control devices in the SCS system View your devices by name port or by the unique EID number embedded in each SIP In the following figure the Port column indicates the ARI port to which a device is connected If you tier a switch f...

Page 48: ...x Local OSCAR User Interfacexxx If you tier a switch from a PEM you will also see multiple devices that show up on a single port as is shown for Edie and Galloway Figure 3 1 OSCAR Interface Main Dialog Box ...

Page 49: ... dialog box and configure the OSCAR interface Commands Access the Commands dialog box VMedia Control virtual media connection Table 3 1 Main Dialog Box Functions Viewing Switch System Status The status of devices in your system is indicated in the right column of the Main dialog box The following table describes the status symbols Symbol Description green circle device connected turned on and the ...

Page 50: ...e local keyboard and mouse to the settings for that device To select a device Double click the device name EID or port number or If the display order of your list is by port the Port button is depressed type the port number and press Enter or If the display order of your list is by name or EID the Name or EID button is depressed type the first few letters of the name of the device or the EID numbe...

Page 51: ...Screen type the port number and the first few letters of the name of the device to establish it as unique and press Enter To switch back to the previous device press Print Screen and then Backspace Navigating the OSCAR Interface The following table describes how to navigate the OSCAR interface using the keyboard and mouse Keystroke Function Print Screen Ctrl Ctrl Shift Shift and or Alt Alt OSCAR i...

Page 52: ...ous one Alt O Selects the OK button then returns to the previous dialog box Enter Completes a switch operation in the Main dialog box and exits the OSCAR interface Single click Enter In a text box single clicking an entry and pressing Enter selects the text for editing and enables the left and right arrow keys to move the cursor Press Enter again to quit the Edit mode Print Screen Backspace Toggle...

Page 53: ... which you want to establish a virtual media session 3 Use the arrow keys to highlight the device name and then press Enter 4 Press Print Screen to start the OSCAR interface again The Virtual Media window is displayed 5 Select one or more of the following checkboxes Locked Select this checkbox to specify that when the user is disconnected from a device the virtual media is also disconnected Reserv...

Page 54: ... features to manage routine tasks for your devices from the OSCAR interface menu The following table lists the functions accessed using each of the buttons in the Setup dialog box To access the OSCAR interface Setup dialog box click Setup on the Main dialog box Feature Purpose Menu Change the Main dialog box list sorting option by toggling numerically between port number EID number or alphabetical...

Page 55: ...havior Use the Menu dialog box to change the order of displayed devices change how the OSCAR interface is invoked or set a Screen Delay Time for the OSCAR interface This setting alters how devices are displayed in several dialog boxes including the Main Devices and Scan List boxes To access the OSCAR interface Menu dialog box activate the OSCAR interface and click Setup Menu in the Main dialog box...

Page 56: ...or EID number of the selected device or the status of the selected port Use the Flag dialog box to configure the flag to display by device name or EID number or to change the flag color opacity display time and location on the desktop To access the OSCAR interface Flag dialog box Activate the OSCAR interface and click Setup Flag to open the Flag dialog box To determine how the status flag is displ...

Page 57: ...flag screen b Left click on the title bar and drag it to the desired location c Right click to return to the Flag dialog box NOTE Changes made to the flag position are not saved until you click OK in the Flag dialog box 6 Click OK to save settings or Click X to exit without saving changes Setting the Keyboard Country Code NOTE Using a keyboard code that supports a language different from that of y...

Page 58: ...y if a configurable switch is selected When the switch discovers a tiered switch the numbering format changes from SCS port to SCS port switch port to accommodate each device under that switch For example if a switch is connected to SCS port 6 each device connected to it would be numbered sequentially The device using SCS port 6 switch port 1 would be 06 01 the device using SCS port 6 switch port ...

Page 59: ... during the update No mouse or keyboard input will be accepted until the list update is complete To assign names to devices 1 In the Names dialog box select a device name or port number and click Modify to open the Name Modify dialog box 2 Type a name in the New Name box Names of devices may contain all printable characters 3 Click OK to assign the new name 4 Repeat steps 1 3 for each device in th...

Page 60: ...x Functions From the OSCAR interface Commands dialog box you can manage your switch system and user connections enable the Scan mode and update your firmware Features Purpose Scan Enable Begin scanning your devices Set up a device list for scanning in the Setup dialog box You must have at least two devices selected in the Setup Scan List menu to enable device scanning User Status View and disconne...

Page 61: ...ath to that device If a conflict is detected in Watch mode or the device is unavailable the device to be viewed is skipped To add devices to the Scan list 1 Activate the OSCAR interface and click Setup Scan to open the Scan dialog box 2 The dialog box contains a listing of all devices attached to your switch Click the checkbox to the right of the device double click on the desired entry or highlig...

Page 62: ...kbox Viewing and Disconnecting User Connections You can view and disconnect users through the User Status dialog box The username U and server S will always be displayed when connected to a device local or remote You can display either the device name or EID number to which a user is connected If there is no user currently connected to a channel the username and device fields will be blank To view...

Page 63: ... 2 If you want to upgrade the firmware click Upgrade and then click OK to open the download box You will be prompted for an FTP or TFTP device IP address and the related information 3 Click Download After the firmware is downloaded the Upgrade dialog box will appear 4 Click the Upgrade button NOTE The switch will reboot when the upgrade is complete To upgrade individual SIPs 1 Click the SIP button...

Page 64: ...e switch after a firmware upgrade SIP modules that have already been discovered but which are not attached to the switch during the firmware upgrade must be upgraded manually 3 The SIP Upgrade dialog box is displayed Click OK to initiate the upgrade and return to the SIP Status dialog box To return a SIP to factory default status 1 Click SIP in the Version dialog box 2 Select a SIP then click Deco...

Page 65: ...e that you are using the latest version of your Web browser Operating System Browser Microsoft Internet Explorer Version 6 0 SP1 and Later Firefox Version 2 0 and Later Microsoft Windows 2000 Workstation or Server with Service Pack 2 Yes Yes Microsoft Windows Server 2003 Standard Enterprise or Web Edition Yes Yes Microsoft Windows Server 2008 Standard Enterprise or Web Edition Yes Yes Windows XP P...

Page 66: ... system No Yes Sun Solaris 9 and 10 Smart card may not be supported by the operating system No Yes Novell SUSE Linux Enterprise 10 and 11 Smart card may not be supported by the operating system No Yes Ubuntu 8 Workstation Smart card may not be supported by the operating system No Yes To log in to the SCS OBWI 1 Launch a web browser 2 In the address field of the browser enter the IP address or host...

Page 67: ...r PC If it is not in order to use the OBWI you will need to install it You may also need to associate the JNLP file with Java WebStart NOTE Using the OBWI requires using Java Runtime Environment JRE version 1 6 0_11 or higher NOTE Once you have logged in to the OBWI you will not have to log in again when launching new sessions unless you have logged out or your session has exceeded the inactivity ...

Page 68: ...w the software general information or log out of an OBWI session 2 Second option bar Use this bar to print a web page refresh the current web page or access the Help tool 3 Version block The firmware version of the product and the username of the user currently logged in appears on the left side of the top option bar Table 4 2 Figure 4 1 ...

Page 69: ...ay or make changes to the switch OBWI system Viewing System Information You can view switch and target device information from the following screens in the user interface Category Select This To View This Target Devices Unit View Target Devices List of connected devices as well as the name type status and action of each device Click on a target device to view the following information name type EI...

Page 70: ...d write and trap settings and designations for allowed managers Unit View SCS Settings Auditing Events list and status and SNMP trap destinations Unit View SCS Settings Ports Status EID name port application and interface type for each SIP name port type channels and status for each tiered switch Unit View SCS Settings Sessions General session timeout and sharing details KVM encryption levels and ...

Page 71: ... target device in the sequence To add target devices to the Scan list 1 From the side navigation bar select Unit View Target Devices to open the Target Devices screen 2 Select the checkboxes next to the names of the target devices you wish to scan 3 Click Scan Generating a Certificate A web certificate allows you to access the OBWI without having to acknowledge the SCS as a trusted web device each...

Page 72: ...y Email Address the email address for the Certificate Authority CA to contact 4 Click Generate to create the certificate To upload a new certificate 1 Click the Upload a New Certificate radio button 2 Select the method Filesystem TFTP FTP or HTTP 3 Click Browse to search for the certificate or enter the certificate filename 4 Select Install Close the web browser then launch the OBWI again for the ...

Page 73: ...ear to let you know that the interface is waiting on the switch to complete the reboot Upgrading SCS Firmware You can update your switch with the latest firmware available After the memory is reprogrammed with the upgrade the switch performs a soft reset which terminates all SIP sessions A target device experiencing a SIP firmware update may not display or may display as disconnected The target de...

Page 74: ...ay save the switch configuration to a file The configuration file will contain information about the managed switch You may also save the local user database on the switch After saving either file you may also restore a previously saved configuration file or local user database file to the switch To save a managed switch configuration or user database of a managed switch 1 From the side navigation...

Page 75: ...tion of the firmware upgrade file or If you selected TFTP enter the Server IP Address and Firmware Filename you wish to load or If you selected FTP or HTTP enter the Server IP Address User Name User Password and Firmware Filename you wish to load 5 Click the Browse button Navigate to the desired location and select the file name Click the Upload button 6 Enter the decryption password if the origin...

Page 76: ...roperties directly through the switch web browser Clicking Identity displays the Unit Identification Properties screen and provides the Part Number Serial Number and status of the Dell Remote Access Key The Unit Location Properties screen displays the Site Department and Location NOTE After changing network settings the switch must be rebooted Viewing Version Information The Version screen display...

Page 77: ...odify the HTTP or HTTPS ports The settings will default to HTTP 80 and HTTPS 443 5 Click Save To configure IPv4 network settings 1 Click the Network tab then click the Address tab to display the IPv4 Settings screen 2 Click the IPv4 button 3 Click to fill or clear the Enable IPv4 checkbox 4 Enter the desired information in the Address Subnet and Gateway fields IPv4 addresses are entered as the xxx...

Page 78: ...nit From the SNMP screen you can enter system information and community strings You may also designate which stations can manage the switch as well as receive SNMP traps from the switch If you select Enable SNMP the unit will respond to SNMP requests over UDP port 161 To configure general SNMP settings 1 Click SNMP to open the SNMP screen 2 Click to enable the Enable SNMP checkbox to allow the swi...

Page 79: ...n 2 Specify the events that will generate notifications by clicking the appropriate checkboxes in the list or Select or clear the checkbox next to Event Name to select or deselect the entire list 3 Click Save Setting Event Destinations You can configure audit events to be sent to SNMP trap destinations and Syslog devices The events enabled on the Events screen are sent to all the devices listed on...

Page 80: ...ck Delete Offline Upgrading SIPs The SIP Upgrade feature allows SCS Administrators to update the SIP with the latest firmware available This update can be performed using the switch user interface or Avocent management software After the memory is upgraded the switch performs a soft reset which terminates all SIP sessions A device experiencing a SIP firmware update may or may not be shown as disco...

Page 81: ... 3 Select Choose an operation and select Upgrade 4 If the settings are correct click Upgrade To set the USB Speed NOTE This section only applies to the USB2 SIP 1 From the side navigation bar click Ports SIPs to open the SIPs screen 2 Select the checkboxes next to the SIPs that you wish to modify Launching a Session NOTE Java 1 6 0_11 or later is required to launch a session To launch a session 1 ...

Page 82: ...o configure general session settings 1 From the side navigation bar select Sessions General The General Session Settings screen appears 2 Select or deselect the Enable Inactivity Timeout checkbox 3 In the Inactivity Timeout field enter the amount of inactive time you want to pass before the session closes from 1 to 90 minutes 4 In the Login Timeout field enter the amount of inactive time you want ...

Page 83: ...s added the user may be assigned to any of the following access levels SCS Administrators User Administrators and Users Operation SCS Administrator User Administrator Users Configure Interface System level Settings Yes No No Configure Access Rights Yes Yes No Add Change and Delete User Accounts Yes for all Access Levels Yes for Users and User Administrators only No Change Your Own Password Yes Yes...

Page 84: ...s to open the Local User Accounts screen 2 Click the checkbox to the left of each account that you wish to delete then click Delete To edit a user account Administrator or active user only 1 On the side navigation bar select User Accounts Local Accounts The Local User Accounts screen is displayed 2 Click the name of the user you wish to edit The user profile will appear 3 Fill out the user informa...

Page 85: ...hat can be set for virtual media sessions Local Users Local users can determine the behavior of virtual media from the Local Session screen In addition to connecting and disconnecting a virtual media session you can configure the settings that are listed in the following table Setting Description CD ROM DVD ROM Allows virtual media sessions to the first detected CD ROM or DVD ROM read only drives ...

Page 86: ...that you want to contact Up to four addresses are allowed 3 Use the scroll bar to select the desired retry interval 4 To disassociate the SCS that has been registered with the device click the Disassociate button 5 Click Save Override Admin NOTE Override Admin is supported when the Dell RAK is installed To be prepared in case a network failure should occur configure the Override Admin Account befo...

Page 87: ...a Session To close a session 1 From the side navigation bar select Active Sessions to display the SCS Active Sessions screen 2 Click the checkbox next to the desired target device s 3 Click Disconnect NOTE If there is an associated locked virtual media session it will be disconnected To close a session local users only 1 From the side navigation bar select Local Session 2 Select the Disconnect Act...

Page 88: ...80xxx OBWI Operationxxx ...

Page 89: ...d level without the Dell RAK once the network settings have been configured The switch OBWI software uses a Java based program to display the Video Viewer window The switch OBWI automatically downloads and installs the Video Viewer the first time it is opened NOTE Java 1 6 0_11 or later is required to launch a session NOTE The switch OBWI does not install the Java Resource Engine JRE The JRE is av...

Page 90: ...ll be prompted to preempt the other user if your preemption level is equal to or greater than the other user s preemption level Also the SCS Administrator can disconnect an active user via the Active Session page For more information see Active Sessions on page 79 Figure 5 1 Video Viewer Window normal window mode ...

Page 91: ...deo Adjust and Align Local Cursor buttons appear on the toolbar For more information see Video Viewer on page 81 and Macros on page 103 4 Macro buttons Commonly used keyboard sequences that can be sent to the target device 5 Connection Status Indicator Indicates the status of the user that is connected to the SCS for this device The modes are exclusive basic active connection primary active sharin...

Page 92: ... to save your changes and close the dialog box Window Size NOTE The View Scaling command is not available if the Video Viewer window is in Full Screen mode When the switch OBWI is used for the first time any open Video Viewer windows have a display resolution of 1024 x 768 until the user changes the value Each Video Viewer window can be set to a different resolution The switch OBWI automatically a...

Page 93: ...nd toolbar are locked to be visible at all times Enable automatic full or manual scaling of the session image With full scaling the desktop window remains fixed and the device image scales to fit the window With automatic scaling the desktop window is sized to match the resolution of the target device being viewed With manual scaling a drop down menu of supported image scaling resolutions is displ...

Page 94: ... to the desktop window To enable full scaling select View Scaling from the Video Viewer window menu and select Full Scale The device image automatically scales to the resolution of the target device being viewed To enable manual scaling select View Scaling from the Video Viewer window menu Choose the dimension to scale the window The available manual scaling sizes will vary according to your syste...

Page 95: ...ing the packet rate located in the lower left hand corner of the dialog box To manually adjust the video quality of the window NOTE The following video adjustments should be made only with the help of Dell Technical Support 1 Select Tools Manual Video Adjust from the Video Viewer window menu or Click the Manual Video Adjust button The Manual Video Adjust dialog box Figure 5 2 will appear Figure 5 ...

Page 96: ...just 3 To move the Contrast slider bar and then fine tune the setting click the Min or Max button to adjust the parameter for each icon pressed The adjustments display immediately in the Video Viewer window 4 When finished click Close to exit the Manual Video Adjust dialog box Target Video Settings The Image Capture Width Pixel Sampling Fine Adjust Image Capture Horizontal Position and Image Captu...

Page 97: ...ern button in the Manual Video Adjust dialog box Click the Video Test Pattern button again to toggle back to a normal video image Vendor specific Video Settings Video settings vary significantly among manufacturers Dell maintains an online database of optimized video settings for various video cards particularly Sun specific ones This information can be obtained from the Dell online knowledge base...

Page 98: ... noise in the video transmission keeps the packets sec count up which is indicated by small dots changing in the area of the cursor when it is moved Varying the threshold values may result in quieter screens and can improve cursor tracking You can modify Noise Threshold and Priority Threshold values if you are using standard video compression You can restore default threshold values by clicking Au...

Page 99: ... do then the mouse will become disabled and the device will have to be rebooted Cursor Type The Video Viewer window Figure 5 3 offers five appearance choices for the local mouse cursor You can also choose no cursor or the default cursor In Single Cursor mode the display of the local second cursor in the Video Viewer window turns off and only the target device mouse pointer is visible The only mous...

Page 100: ... Cursor mode status of the Video Viewer window displays in the title bar including the keystroke that will exit Single Cursor mode You can define the keystroke that will exit Single Cursor mode in the Session Options dialog box NOTE When using a device that captures keystrokes before they reach the client device you should avoid using those keys to restore the mouse pointer ...

Page 101: ...appears 2 Click the Mouse tab 3 Select a terminating keystroke from the drop down menu in the Single Cursor mode area 4 Click Save to save settings When you enable Single Cursor mode you can press the specified key to return to Regular Desktop mode To exit Single Cursor mode press the key on the keyboard that is identified in the title bar To change the mouse cursor setting 1 Select Tools Session ...

Page 102: ...caling ratio the value is 1 2X To set mouse scaling 1 Select Tools Session Options from the Video Viewer window menu or Click the Session Options button The Session Options dialog box appears 2 Click the Mouse tab 3 To use one of the pre configured settings check the appropriate radio button or To set custom scaling a Click the Custom radio button to enable the X and Y fields b Type a scaling valu...

Page 103: ...py image file as a virtual drive on the target device You may have one CD drive and one mass storage device mapped concurrently A CD DVD drive disk image file such as an ISO or floppy image file is mapped as a virtual CD DVD ROM drive A floppy drive USB memory device or other media type is mapped as a virtual mass storage device For information on configuring virtual media settings using the OBWI ...

Page 104: ... time intensive task using the virtual media session such as an operating system load and wants to establish a KVM session with a different target device to perform other functions while the operating system load progresses Once a target device has an active virtual media session without an associated active KVM session two situations can occur the original user User A can reconnect or a different...

Page 105: ...ed and the associated KVM session is closed another user cannot launch a KVM session to that target device If a session is not reserved another KVM session may be launched You may also reset the SIP from the Virtual Media dialog box This action will reset every form of USB media on the target device It should be used with caution and only when the target device is not responding Opening a Virtual ...

Page 106: ...you wish to map b If you wish to limit the mapped drive to read only access click the Read Only checkbox next to the drive If the virtual media session settings were previously configured so that all mapped drives must be read only this checkbox will already be enabled and cannot be changed You might wish to enable the Read Only checkbox if the session settings enabled read and write access but yo...

Page 107: ...dd You may add any number of image files up to the limits imposed by memory but you may only have one virtual CD or DVD or virtual mass storage mapped concurrently If you attempt to map too many drives one CD or DVD and one mass storage device or too many drives of a particular type more than one CD or DVD or mass storage device a message will be displayed If you still wish to map a new drive you ...

Page 108: ...d when the target device is not responding 1 In the Virtual Media dialog box click Details 2 The Details View will appear Click USB Reset 3 A warning message will appear indicating the possible effects of the reset Confirm or cancel the reset 4 To close the Details view click Details again Closing a Virtual Media Session To close the Virtual Media dialog box 1 Click Exit 2 If you have any mapped d...

Page 109: ...is not in the smart card reader or a smart card reader is not attached A smart card is in the smart card reader but has not been mapped yet A smart card is mapped green icon Table 5 4 Smart Card Icons To map a smart card 1 Open a KVM session to display the Video Viewer window menu 2 Insert a smart card into the smart card reader attached to your client device 3 Click Tools Map Smart Card on the Vi...

Page 110: ...rough must be specified using the Session Options dialog box When enabled keyboard pass through sends all keystrokes and keystroke combinations except Ctrl Alt Del to the remote target device being viewed when the Video Viewer window is active When the local desktop is active keystrokes and keystroke combinations entered by the user affect the local computer NOTE The Ctrl Alt Del keyboard combinat...

Page 111: ...o a word processor or other program To capture the Video Viewer window to a file 1 Select File Capture to File from the Video Viewer window menu or Click the Capture to File button The Save As dialog box appears 2 Enter a filename and choose a location to save the file 3 Click Save to save the display to a file To capture the Video Viewer window to your clipboard select File Capture to Clipboard f...

Page 112: ...104xxx Video Viewerxxx ...

Page 113: ...g terminal emulation software such as HyperTerminal software to the 10101 port on the back panel of the switch The terminal settings are 9600 bits per second bps 8 bits 1 stop bit no parity and no flow control 2 Turn on the switch and each target device When the switch completes initialization the Console menu will display the following message Press any key to continue Network Configuration To co...

Page 114: ...the configuration of TCP IP enabled computers When DHCP is selected the IP address netmask or prefix length and default gateway settings are automatically assigned to the SCS and may not be modified by a switch user If you are using the DHCP option configure your DHCP device to provide an IP address to the switch and then go to step 6 5 Select the remaining options from the Network Configuration m...

Page 115: ...d disabling of serial port security which locks the serial port with a user defined password Restore Factory Defaults This menu option will restore all switch options to the default settings Reset Switch This menu option allows you to execute a soft reset of the SCS Set Web Interface Ports The SCS uses ports 80 and 443 for HTTP and HTTPS port numbers respectively The user can modify or specify alt...

Page 116: ...108xxx Terminal Operationxxx ...

Page 117: ...aken to keep the information in this appendix up to date the actual Trap MIB file will contain the most accurate trap information An SNMP manager may access MIB II objects of the SCS using the IPv4 or IPv6 protocols By design the enterprise specific MIB objects within the SCS cannot be accessed using SNMP The SCS trap definitions use the structure described in the following Request For Comments RF...

Page 118: ...eported by each trap are defined in the Trap MIB file which is uploaded from the SCS The following table is a list of the generated trap events Trap Event Trap Number User Authentication Failure 1 User Login 2 User Logout 3 Target Session Started 4 Target Session Stopped 5 Target Session Terminated 6 Traps 7 8 are Unused 7 8 User Added 9 User Deleted 10 User Modified 11 Reboot Started 12 Image Fil...

Page 119: ...itch Name Changed 20 Configuration File Loaded 21 User Database File Loaded 22 Traps 23 32 are Unused 23 32 User Locked 33 User Unlocked 34 SIP Upgrade Started 35 SIP Image Upgrade Result 36 SIP Restarted 37 Virtual Media Session Started 38 Virtual Media Session Stopped 39 Virtual Media Session Terminated 40 Virtual Media Session Reserved 41 Virtual Media Session Unreserved 42 ...

Page 120: ...x112 Trap Event Trap Number Virtual Media Session Mapped 43 Virtual Media Drive Unmapped 44 Traps 45 75 are Unused 45 75 Smart Card Inserted 76 Smart Card Removed 77 Traps 78 79 are Unused 78 79 Aggregated Target Device Status Changed 80 ...

Page 121: ...t pinouts and descriptions are provided in the following figure and table Figure B 1 Setup Port Pinouts Pin Number Description Pin Number Description 1 No Connection 5 Transmit Data TXD 2 No Connection 6 Signal Ground SG 3 No Connection 7 No Connection 4 Receive Data RXD 8 No Connection Table B 1 Console Setup Port Pinout Descriptions ...

Page 122: ...Appendix B Setup Port Pinoutsxxx xxx114 ...

Page 123: ...d device as though they were typed on a VT100 terminal Serial IQ Module Modes The following modes can be accessed from the serial IQ module On Line This mode enables you to send and receive serial data Configuration This mode enables you to specify switch communication parameters the appearance of the Terminal Applications menu and key combinations for specific actions and macros History This mode...

Page 124: ... a bps rate of 115 200 the only available flow control is RTS CTS hardware Enter Sends This option enables you to specify the keys that are transmitted when Enter is pressed Available options are CR Enter which moves the cursor to the left side of the screen or CR LF Enter Linefeed which moves the cursor to the left side of the screen and down one line Received This option enables you to specify h...

Page 125: ...tion To specify a new function key press and hold the Ctrl key then press the function key that you want to associate with the action For example if you want to change the Configuration Config Key Sequences option from Ctrl F8 to Ctrl F7 press and hold the Ctrl key and then press F7 Config Key Sequences This option allows you to define the key combination that makes the Terminal Application menu s...

Page 126: ...creen without saving the changes Creating a Serial IQ Module Macro Pressing the Page Down key when the Terminal Applications menu s Configuration screen is displayed will provide access to the Macro Configuration screen The serial IQ module can be configured with up to 10 macros Each macro can be up to 128 characters in length To create a macro 1 Select the serial IQ module you wish to configure a...

Page 127: ...events that have occurred The serial IQ module maintains a buffer containing 240 lines minimum or 10 screens of output When the history buffer is full it will add new lines at the bottom of the buffer and delete the oldest lines at the top of the buffer NOTE The Config Key Sequence On Line Key Sequence and Clear History Key Sequence used in the following procedure are the default values These key ...

Page 128: ...hed press Ctrl F10 to exit History mode and return to On Line mode Serial IQ Module Pinouts The following table lists the pinouts for the serial IQ module DB9 F Pin Host Signal Name Description Signal Flow SRL Signal Name Description 1 DCD Data Carrier Detect Out of SRL DTR Data Terminal Ready 2 RXD Receive Data Out of SRL TXD Transmit Data 3 TXD Transmit Data In to SRL RXD Receive Data 4 DTR Data...

Page 129: ...ble as you would use the advanced keys on a Sun keyboard For example For Stop A press and hold Ctrl Shift Alt and press Scroll Lock then F1 A These key combinations will work with the Dell USB USB2 and USB2 CAC SIPs and Avocent USB USB2 and VMC IQ modules With the exception of F12 these key combinations are not recognized by Microsoft Windows Using F12 performs a Windows key press When finished pr...

Page 130: ...t F5 Stop F1 Again F2 Undo F4 Cut F10 Copy F6 Paste F8 Find F9 Mute keypad Vol keypad Vol keypad Command left 2 F12 Command left 2 Win GUI left 1 Command right 2 Win GUI right 1 ENDNOTES 1 Windows 95 104 key keyboard 2 The Command key is the Sun Meta diamond key ...

Page 131: ... supports CAT 5 4 pair high performance cable consists of twisted pair conductors used primarily for data transmission The twisting of the pairs gives this cable some immunity from the infiltration of unwanted interference CAT 5 cable is generally used for networks running at 10 or 100 Mbps CAT 5E enhanced cable has the same characteristics as CAT 5 but is manufactured to somewhat more stringent s...

Page 132: ...ng standards Cabling Installation Maintenance and Safety Tips The following is a list of important safety considerations that should be reviewed prior to installing or maintaining your cables Keep all UTP runs to a maximum of 30 meters each Maintain the twists of the pairs all the way to the point of termination or no more than one half inch untwisted Do not skin off more than one inch of the jack...

Page 133: ...e is not an acceptable test Always install jacks so as to prevent dust and other contaminants from settling on the contacts The contacts of the jack should face up on the flush mounted plates or left right down on surface mount boxes Always leave extra slack on the cables neatly coiled in the ceiling or nearest concealed location Leave at least five feet at the work outlet side and 15 feet at the ...

Page 134: ...Appendix E UTP Cablingxxx xxx126 ...

Page 135: ...nt PS 2 PS2M USB Sun USB2 and VMC modules Connectors 8 pin modular RJ 45 Sync Types Separate horizontal and vertical Input Video Resolution Standard 640 x 480 60 Hz 800 x 600 75 Hz 960 x 700 75 Hz 1024 x 768 75 Hz 1280 x 1024 75 Hz 1600 x 1200 60 Hz Widescreen 800 x 500 60 Hz 1024 x 640 60 Hz 1280 x 800 60 Hz 1440 x 900 60 Hz 1680 x 1050 60 Hz Table F 1 SCS Technical Specifications ...

Page 136: ...d Supported Cabling 4 pair UTP 30 meters maximum length Dimensions Form Factor 1U or 0U rack mount Dimensions 1 70 x 17 00 x 9 42 inches Height x Width x Depth 4 32 x 43 18 x 23 93 cm Weight without cables 1081AD 5 98 lb 2 71 kg 2161AD 6 16 lb 2 79 kg 10101 Setup Port Number 1 Protocol RS 232 serial Connector 8 pin modular RJ 45 Local Port Number Type 8 Port 1 VGA HDD15 4 USB 16 Port 2 VGA HDD15 8...

Page 137: ...5 USB Port Number 4 Protocol USB 2 0 Power Specifications Connectors 1081AD 1 IEC C14 2161AD 2 IEC C14 Type Internal Power 18W Heat Dissipation 47 BTU hr AC Input Range 100 240 VAC AC Frequency 50 60 Hz auto sensing AC Input Current Rating 0 6A AC Input Power Maximum 20 W Ambient Atmospheric Condition Ratings ...

Page 138: ...emperature Safety and EMC Standard Approvals and Markings UL cUL CE EU N Nemko GOST C Tick NOM NYCE KCC SASO Nemko GS IRAM FCC ICES VCCI SoNCAP SABS Bellis Koncar INSM STZ KUCAS Safety certifications and EMC certifications for this product are obtained under one or more of the following designations CMN Certification Model Number MPN Manufacturer s Part Number or Sales Level Model designation The ...

Page 139: ...ll product If an issue should develop follow the steps below for the fastest possible service To resolve an issue 1 Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined 2 Check our web site at dell com support to search the knowledge base or use the on line service request 3 Call the Dell Technical Support location nearest you ...

Page 140: ...Appendix G Technical Supportxxx xxx132 ...

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