DataCard SD Series Page 90 User Manual Download

Page: 90 / 106

Troubleshooting

Driver SDK Messages

The

following

messages

are

issued

when

you

use

the

Card

Printer

Driver

Software

Development

Kit

(SDK)

define

your

card

printing.

The

messages

are

returned

the

SDK

the

application

that

sent

the

job.

These

messages

not

display

the

printer

LCD

panel

message

box

the

that

sent

the

job.

511: Cannot lock or unlock the printer. Locks are not installed.

Severity:

Critical

512: Cannot lock or unlock the printer. The password is incorrect or invalid.

Severity:

Critical

513: Cannot lock or unlock the printer. The printer is busy.

Severity:

Notice

514: Cannot lock or unlock the printer. The cover is open.

Severity:

Notice

515: Failed to lock or unlock the printer. The locks did not function.

Severity:

Critical

516: Timeout expired before bar code could be read.

Severity:

Notice

517: Wrong printer job ID.

Severity:

Critical

Summary of Contents for SD Series

Page 1: ...Datacard SD Series Card Printers User s Guide March 2014 Part No 527400 001 Rev A ...

Page 2: ... use and reproduction is prohibited Trademark Acknowledgments Datacard is a registered trademark and service mark of DataCard Corporation in the United States and other countries SD is a trademark of DataCard Corporation Windows is a registered trademark of Microsoft Corporation All other product names are the property of their respective owners Datacard Group 11111 Bren Road West Minnetonka MN 55...

Page 3: ...nterface The following basic safety tips are given to ensure safe installation operation and maintenance of Datacard equipment Connect equipment to a grounded power source Do not defeat or bypass the ground lead Place the equipment on a stable surface table and ensure floors in the work area are dry and non slip Know the location of equipment branch circuit interrupters or circuit breakers and how...

Page 4: ...etermined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV te...

Page 5: ...urope The EU Declaration of Conformity can be found on Datacard com We hereby certify that this printer complies with EMC Directive2004 108 EC R TTE Directive 1999 5 EC and the EU RoHS Directive EU Directive 2011 65 EC This printer conforms to Class A of EN 55022 and to EN 301 489 5 Operation of this equipment in a residential environment may possibly cause interference In the event of interferenc...

Page 6: ...I class A statement Korea Communications Commission KCC statement California Proposition 65 Compliance WARNING This product contains chemicals including lead known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling ...

Page 7: ...Log SD Series Card Printers User s Guide Revision Date Description of Changes A March 2014 First release of this manual formerly Part No 527248 001 Updated for XPS Card Printer Driver v5 and SD460 laminating system ...

Page 8: ...viii ...

Page 9: ..._____________________________ 13 Power Button______________________________________________________________ 13 LCD Panel Menus__________________________________________________________ 14 User Button and Light ______________________________________________________ 15 Down Arrow Up Arrow and Enter Key ______________________________________ 16 Ribbon Light ___________________________________________...

Page 10: ...Advanced Troubleshooting Tools___________________________________________ 55 Card Jams____________________________________________________________________ 55 Messages and Conditions _____________________________________________________ 56 Messages on the Printer LCD _______________________________________________ 56 Messages from the XPS Card Printer Driver on the PC ________________________ 60 Me...

Page 11: ... Laminator exit card problem _______________________________________ 71 201 L1 supply problem _________________________________________________ 71 202 L1 supply out or missing ____________________________________________ 72 203 L1 supply type problem ____________________________________________ 72 204 L1 supply not supported ___________________________________________ 72 205 L1 supply not identifi...

Page 12: ...nction _______ 78 516 Timeout expired before bar code could be read ___________________ 78 517 Wrong printer job ID _______________________________________________ 78 Appendix A SD460 Laminating System___________________________________________ A 1 About the SD460 System _____________________________________________________ A 1 Outside the Laminator ________________________________________________...

Page 13: ...s card processing basics how to print a test card and how to load and replace supplies How to perform routine maintenance and troubleshooting tasks An additional Installation and Administrator s Guide is available for use by administrators or other professionals responsible for printing cards Refer to the Owner s Library CD Intended Audience The manual is intended for the printer operator who prin...

Page 14: ...2 Introduction ...

Page 15: ...optional 200 card input hopper is available for some printers Options available for the card printer include magnetic stripe smart card and automatic duplex modules and a reject hopper The configuration label on the printer shows the options installed Refer to System Label on page 9 for more information about recognizing the factory installed options on your card printer Printer Components Refer t...

Page 16: ...t ribbon cartridge from the printer Card Input Hopper The input hopper loads cards to print The hopper holds up to 100 cards 0 030 in or 0 762 mm thickness Front Panel The front panel lets you work with the printer It includes the USER button the status lights the power button and the LCD panel with navigation keys Output Hopper The output hopper holds up to 25 completed cards The output hopper of...

Page 17: ...rack to clear a card jam Cable Lock Receptacle The receptacle allows you to insert the security plate before attaching the optional Kensington lock Printer Connections Printer connections include Power receptacle USB connection Network connection Cable Lock Receptacle Manual Advance Knob Printer Connections ...

Page 18: ... the location and date of manufacture and lists the options installed Printhead The printhead transfers images to cards using the print ribbon Print Ribbon Cartridge The cartridge holds the print ribbon and cleaning sleeve Configuration Label Printhead Print Ribbon Cartridge ...

Page 19: ...Replaceable Cleaning Sleeve The cleaning sleeve removes dust and other particles from cards to maintain print quality Duplex Module The duplex module automatically turns the card for two sided printing Reject Card Tray Unfinished cards or cards not processed properly are placed in the optional reject card tray Print Ribbon Cartridge Print Ribbon Replaceable Cleaning Sleeve Reject Card Tray Duplex ...

Page 20: ... A SD460 Laminating System on page A 1 for complete information Laminator The laminator attaches to the printer and applies patch or topcoat overlay material to the card Laminator Access Door Open the door to access the laminator cartridges Printer Laminator Access Door Laminator ...

Page 21: ...information that is useful when requesting service The label shows the following information Printer name Configuration which includes options installed in the printer Date and country of assembly MAC address to use when the printer is connected via an Ethernet network Information for components installed by the dealer or sales group is handwritten on the label ...

Page 22: ...10 About the Printer ...

Page 23: ...t from the PC The hopper pick mechanism picks a card and moves the card into the printer for processing Optionally the card moves to the magnetic stripe encoding area or to the smart card park station depending on the type of card selected Encrypted data is decrypted and written to the card In an SD460 laminating system the card then moves into the laminator where the overlay material is applied t...

Page 24: ... 2 Capture devices such as A digital camera connected to the PC to take photos for ID badges and other cards A signature capture pad or fingerprint reader 3 The printer with supplies and a facility power source 4 A data connection between the printer and PC which can be a USB connection or a network connection Do not use both with one printer Tasks and Users Typical roles in a card production syst...

Page 25: ...ton to power off and power on the printer All lights show steady amber while the printer powers on To power off the printer press the button for 1 to 2 seconds until the printer begins to shut down To power off the printer while it is processing cards press the button for 2 seconds or more Card jobs in the printer are not completed LCD Panel Status Lights Ribbon Cards User Light User Button Up Arr...

Page 26: ...ut the printer Use the Configuration menu to change settings Use the Activate menu to enable or disable the printer for transport HINTS TIPS You can access the menu system when Ready displays on line 1 of the LCD panel The printer returns to the Ready status after 2 minutes of no activity Changes not applied are lost To leave a selection without changing the value press the up or down arrow key un...

Page 27: ...ds currently printing press and hold the USER button for 2 seconds or more Make sure that this action is allowed in your card system Determine whether the printer is ready busy printing or not available Indicators include the following Off The printer is off or suspended Green The printer is ready Blinking green The printer is busy Amber The printer is not ready The POWER button was pressed to tur...

Page 28: ...onds the LCD panel returns to the default Ready message Ribbon Light The ribbon indicates the status of the print ribbon in the printer Indicators include the following Card Light The card light indicates the status of cards in the printer Indicators include the following Off The print ribbon is okay Blinking amber A blinking light indicates one of the following The printer problem applies to the ...

Page 29: ...the ENTER key to enter the menu system C Press the down arrow to display Status on line 2 D Press ENTER to enter the Status menu Press the down arrow key until Network Status displays on line 2 E Press ENTER to display the Network Status menu 3 Press the down arrow key until IP Address displays on line 2 4 Press ENTER to display the IP address Record the IP address 5 Press ENTER to return to the N...

Page 30: ... Card The printer includes a test card that runs without using a driver or other source of card data Use it to verify that the printer is working 1 Begin with the printer Ready The USER button shows steady green 2 Press the USER button to display Suspended on line 1 of the LCD panel 3 Press ENTER to enter the menu system 4 Press ENTER to enter the Maintenance menu 5 Press the down arrow until Test...

Page 31: ... 8 for information about loading the laminator cartridges Load Cards If you are using a manual feed printer skip this step and keep a supply of blank cards close to the printer For printers with an input hopper do the following 1 Open the input hopper 2 Load the cards into the input hopper Cards can stick together Slide or fan the cards to separate the edges before placing them in the input hopper...

Page 32: ...p spool counterclockwise one full turn Load the Cleaning Sleeve Load a new cleaning sleeve when you load a new roll of print ribbon when you notice debris on the printed cards or when the cleaning sleeve is no longer sticky The printer ships with the cleaning roller spindle installed on the print ribbon cartridge 1 Remove the cleaning roller spindle from the ribbon cartridge and slide the spindle ...

Page 33: ...printer cover 2 Hold the print ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer 3 Make sure that the ribbon cartridge is correctly positioned in the guides 4 Close the printer cover Press down on the ridges on the front of the cover to make sure that it latches properly on both sides ...

Page 34: ...22 Using the System ...

Page 35: ...Appendix A SD460 Laminating System for information about preparing the laminator The card design is set up If you need to set up or modify the design refer to Elements of Card Design in your printer s Installation and Administrator s Guide HINTS TIPS Make sure that magnetic stripe cards are loaded correctly The printer shows the correct position You also can Print a test card directly from the pri...

Page 36: ...he card to the printer 6 At the printer insert a card in the single feed slot if necessary Print from Other Software 1 Open the software application and select the card printer as the current printer 2 Use the application s setup page to select the ISO ID 1 page size or set the page size to 2 13 x 3 38 in 3 Set the margins to 0 zero 4 Select an orientation portrait or landscape 5 Create the card d...

Page 37: ...the printer insert a card in the single feed slot if necessary HINTS TIPS The printer can receive card jobs from more than one PC It prints cards in the order they are received Orient all cards the same way Do not touch the card surface to be printed Handle cards by their edges or wear gloves ...

Page 38: ...26 Printing Cards ...

Page 39: ...elines for your site to keep the printer in good working condition Clean the printer when The printer displays a message for which cleaning is a solution There is debris on completed cards A new roll of print ribbon is installed You can perform the following cleaning tasks Clean the Printhead on page 28 Run a Printer Cleaning Card on page 30 Clean the Laminator on page A 12 ...

Page 40: ...nthead is touched accidentally Oils from hands can affect print quality and damage the printhead Do the following to clean the printhead 1 Power off the printer 2 Open the printer cover and remove the print ribbon cartridge 3 Open and remove a cleaning swab from its package 4 Use gentle pressure to move the cleaning swab back and forth along the full length of the printhead edge until it is comple...

Page 41: ...erify the quality of printing Refer to Print a Test Card on page 18 for more information HINTS TIPS Avoid touching the printhead edge with your fingers Contamination due to skin oils eventually can damage the printhead Avoid touching the printing edge of the printhead cartridge with any sharp objects that can permanently damage the printhead Use only the cleaning swab to clean the printhead Other ...

Page 42: ...e the printer for cleaning A Power on the printer B Open the printer cover and remove the print ribbon cartridge C Close the cover D Open the input hopper and remove any unprinted cards E Open the cleaning card package and remove the cleaning card F Load the cleaning card in the input hopper Plan to clean the printer immediately The cleaning card dries out if it is out of its package for more than...

Page 43: ...on Suspended displays on line 1 of the LCD panel B Press the ENTER key to enter the menu system C Maintenance displays on line 2 of the LCD panel Press the ENTER key to enter the Maintenance menu D Cleaning Card displays on line 2 of the LCD panel Press the ENTER key to enter the Cleaning Card menu E Start displays on line 2 of the LCD panel Press the ENTER key to start the cleaning process ...

Page 44: ...e the protective cover Refer to Load the Cleaning Sleeve on page 20 for the steps to follow C Replace the ribbon cartridge and close the printer cover Press down on the ridges on the front of the cover to latch it properly Press the USER button to return the printer to Ready The printer is available to print cards again D Discard the used cleaning card and cleaning sleeve If you are cleaning an SD...

Page 45: ...hange the print ribbon If the card light is blinking amber and there are cards in the input hopper the printer s configured cleaning count has been reached and it is time to clean the printer The cleaning count is set in Printer Manager Refer to the printer s Installation and Administrator s Guide for complete information about using Printer Manager ...

Page 46: ...34 System Maintenance ...

Page 47: ...with an overview of card production and printer issues you may encounter Locate a Problem Within the Card Production System on page 36 Locate a Problem with Basic Printer Functions on page 37 This section also describes troubleshooting for the following Installation Problems on page 38 Card Printer Driver Problems on page 40 Card Appearance on page 42 Magnetic Stripe Problems on page 48 Laminator ...

Page 48: ...duction software features you use work with your printer If you do not use card production software make sure that the software you use supports the requirements for creating cards If you use magnetic stripe data use an application that saves text as text and not as a graphic For example Microsoft Paint only saves graphic data while Adobe Photoshop saves both graphic and text data Fonts and escape...

Page 49: ...source is functioning by doing one of the following Remove the printer power cord from the outlet and connect it to another outlet Remove the power cord from the printer and connect it to another device such as a light and then connect it to the same outlet If the power source is functioning there is a problem with the printer Request service for the printer If the power source isn t functioning r...

Page 50: ...rd using your card production software If the card prints your software is working successfully with the printer Troubleshoot the card design If the card does not print check the following In the application is the correct printer selected in the Print Setup or Print dialog If the printer produced a blank card review the page size or driver settings If the card causes an error the card might have ...

Page 51: ...ion cables can cause communication problems The recommended USB cable is 6 ft 2 meters long Make sure that the cable is rated for USB 2 0 data transmission If you are using a USB hub a self powered hub is recommended The PC USB port does not communicate with the printer USB port Power management on the PC has shut down USB communication Open the Device Manager and the list of USB devices Disable s...

Page 52: ... not available but the printer shows Ready on the LCD panel Follow your network troubleshooting procedures to isolate and test each component of the computer to printer communication link Suggestions Verify the computer to network connection by accessing a network resource such as a network drive The network administrator can test communication between a server and the printer Make sure that the u...

Page 53: ...IP addressing For more information about setting the Card Printer Driver network communication value refer to the Printer Manager section of the card printer s Installation and Administrator s Guide The network is not operating properly Test the network using another device and fix or report network problems To test the network print to a different paper printer or verify the availability of netwo...

Page 54: ...e bidirectional support must be selected on Printer Properties Ports tab to allow printing from the Card Printer Driver If Print directly to printer is selected in the Printer Properties Advanced tab clear the selection to allow printing of the Card Printer Driver sample cards The Ribbon Low light on the printer and the Card Printer Driver status do not match The percentage of ribbon remaining tha...

Page 55: ...up and select ISO ID 1 for the page size The correct page size is available after you select the printer Color printing on top of a black background does not print on the card The black panel of the ribbon is printing over the color panels The printer uses the print ribbon panels in sequence the Y panel prints first then M and so on The black panel of the print ribbon is used last and prints over ...

Page 56: ...ated Setting the page size after creating the document can cause errors Use the page setup feature of the application to set the page size before creating the document Consider creating a template for cards that opens at the correct page size Problem Probable Cause Solution One or more lines appear on the card The printhead is dirty or damaged Clean the printhead Refer to Clean the Printhead on pa...

Page 57: ...s burrs Use cards that meet the requirements for the printer Refer to Cards in your printer s Installation and Administrator s Guide The rollers are dirty or the card packaging contains debris Run a cleaning card Refer to Run a Printer Cleaning Card on page 30 Part of the printed image is discolored Cards have fingerprints or other dirt on them Handle cards carefully Refer to Card Quality Guidelin...

Page 58: ...ing is very light The ribbon is loaded incorrectly Load the print ribbon correctly Refer to Load the Print Ribbon on page 20 The card was previously printed and has topcoat on it Print only new cards Refer to Cards in your printer s Installation and Administrator s Guide The printhead is not installed correctly Contact your service provider for instructions to install the printhead correctly The p...

Page 59: ... and bar codes If the card does not include a bar code increase the monochrome intensity If the card includes fine text and bar codes change the text to improve printing Refer to Monochrome Printing in the printer s Installation and Administrator s Guide The text is formatted to print with color and the card is being printed with monochrome ribbon Contact your service provider Format text to print...

Page 60: ... magnetic stripe head Refer to Run a Printer Cleaning Card on page 30 The magnetic stripe on the card is low coercivity material and the High Coercivity setting is selected To use the cards you have select low coercivity encoding Refer to the Printer Manager Printer Setting Menu in the Installation and Administrator s Guide for more information To encode with high coercivity obtain cards manufactu...

Page 61: ...rack are set to the same format and the error message displays repeatedly contact the application provider for assistance The application sent track data for a track not supported by the magnetic stripe module Verify the type of magnetic stripe option in the printer If the printer label indicates a 3 track ISO module you can send data for tracks 1 2 and 3 If the printer label indicates a single tr...

Page 62: ...ange the card debow time Refer to the Printer Manager Laminator section of the printer s Installation and Administrator s Guide The temperature is too high for the card stock used Lower the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide The card stock doesn t work with the overlay Switch to a...

Page 63: ...he cartridge Load the overlay material correctly Refer to Load Laminator Overlay Material on page A 8 The laminator cartridge is not fully seated in the laminator Make sure that the cartridge is seated in the laminator properly The overlay material is wound unevenly on the supply roll Process several cards to allow the overlay material to center itself Align the edges of the overlay on the take up...

Page 64: ...the laminator cartridge and turn the take up spool clockwise several turns The card or overlay registration settings are not correct Contact your service provider for assistance The patch is missing from the finished card The supply spool is not positioned correctly in the cartridge Make sure that the overlay is loaded correctly Refer to Load Laminator Overlay Material on page A 8 The overlay was ...

Page 65: ... topcoat beyond the trailing edge of the card The temperature for applying the holographic topcoat is too high Topcoat particles or flash can become attached to the card Try to brush off the particles Clean the laminator Refer to Clean the Laminator on page A 12 Decrease the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installat...

Page 66: ...emove the cartridge and turn the take up spool clockwise several turns The overlay is not loaded correctly in the cartridge Remove the cartridge and reload the overlay Refer to Load Laminator Overlay Material on page A 8 A long edge of the topcoat doesn t stick to the card The temperature of the heated roller is too low Increase the laminator temperature for the overlay Refer to the Printer Manage...

Page 67: ... resolve the error by pressing the USER button so that the printer displays Ready If the error persists do the following to remove the card from the printer 1 Open the printer 2 Remove the print ribbon cartridge 3 Turn the manual advance knob to move the jammed card until it is accessible from the rollers or exits into the output hopper 4 Remove the card 5 Replace the ribbon cartridge and close th...

Page 68: ...ocus on recovering from problems The printer displays a message number and a short description for each message If more than one message was issued the next message displays after you correct the problem and press the USER button The lights on the front panel flash while messages display on the LCD panel No LCD Message User Light Supply Light Card Light Sound 100 Request not supported Amber Flash ...

Page 69: ...ported Amber Flash Off Off None 120 User paused the printer Amber Flash Off Off Warning 121 Print ribbon not identified Amber Flash Off Off None 122 Magstripe format problem Amber Flash Off Off Error 123 Insert new card side 1 up Amber Flash Off Amber Flash None 124 Insert same card side 2 up Amber Flash Off Amber Flash None 149 Option not installed Amber Flash Off Off Error 152 Insert new card si...

Page 70: ...ash Off Off Red Flash Error 201 L1 supply problem Off Amber Flash Off Red Flash Error 202 L1 supply out or missing Off Amber Flash Off Red Flash Warning 203 L1 supply type problem Off Amber Flash Off Red Flash Error 204 L1 supply not supported Off Amber Flash Off Red Flash Error 205 L1 supply not identified Off Amber Flash Off Red Flash Error 206 L2 supply problem Off Amber Flash Off Red Flash Err...

Page 71: ...ler problem Green Flash Off Off Red Flash Error 217 Debow problem Green Flash Off Off Red Flash Error 218 Impresser problem Green Flash Off Off Red Flash Error 219 Impresser sensor problem Green Flash Off Off Red Flash Error 220 Impresser heater problem Green Flash Off Off Red Flash Error 221 Bar code scanner problem Green Flash Off Off Red Flash Error 222 Firmware version mismatch Green Flash Amb...

Page 72: ...han one message was issued the next message displays after you close the current message If there is more than one card printer installed on the PC messages display one at a time The title bar of each message shows the printer name If there is more than one card printer installed on the PC and each has issued errors the printer driver displays the messages received even if you cleared the error at...

Page 73: ... Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the USER button on the printer or click OK in the message box to clear the message 101 Job could not complete The card took too much time to complete The card will be canceled Press the USER button on the printer or click OK in the message ...

Page 74: ...the printer 2 Request service The system must remain powered off Click OK in the message box to clear the message 105 Magstripe data error The printer failed to verify that the correct magnetic stripe data was written on the card 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button ...

Page 75: ...the data sent Ask the system administrator to verify that the card the data and the printer settings match 107 Magstripe read data error The printer failed to read the magnetic stripe data from the card The card will be canceled 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button o...

Page 76: ...nd remove the ribbon cartridge 2 Reposition repair or replace the ribbon and advance the repaired area one full turn 3 Replace the ribbon cartridge and close the printer Press the USER button on the printer In the message box click Retry or click Cancel to cancel the card 110 Print ribbon out or missing The printer does not have usable ribbon To complete the current card 1 Open the printer and rem...

Page 77: ... printer In the message box click OK or click Cancel to cancel the card 113 Close cover to continue The printer cover must be closed to print Push down on the cover to latch it Press the USER button on the printer In the message box click OK or click Cancel to cancel the card HINTS TIPS Make sure that the ribbon cartridge is installed properly with the cartridge handle even with the edges of the p...

Page 78: ...he font from Mag Track x XPS Card Printer to a printable font such as Arial Verdana or Calibri Refer to Magnetic Stripe Fonts in your printer s Driver Guide 117 Reader not available The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to suppo...

Page 79: ... Use ribbon designed for this printer Press the USER button on the printer or click OK in the message box to clear the message HINTS TIPS Purchase ribbon from your dealer or authorized reseller Check the Datacard website for newer firmware that supports new ribbon types 120 User paused the printer The printer was paused while printing To complete the current card press the printer s USER button In...

Page 80: ...ill be canceled Press the USER button on the printer or click OK in the message box to clear the message 123 Insert new card side 1 up 1 Insert a new card in the printer with side 1 facing up 2 If the card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if you want to cancel the card 124 Insert same card side 2 up 1 Take the card from the print...

Page 81: ...strator 152 Insert new card side 2 up 1 Turn a new card over end to end so side 2 is facing up 2 Insert the card in the printer 3 If the card is not immediately picked press the printer s USER button or click OK Click Cancel in the message box if you want to cancel the card 153 Insert same card side 2 up 1 Take the card from the printer and turn it over end to end so side 2 is facing up 2 Insert t...

Page 82: ...power off the printer Click OK in the message box to clear the message Laminator Messages The following messages display on the printer LCD panel when you are using an SD460 laminating system They also display in a message box on the PC that issued the card print job 177 Laminator not available The printer and laminator cannot communicate The card will be canceled 1 Make sure the data cable from t...

Page 83: ...ea card problem The card is not where it should be in the laminator 1 Open the laminator and remove the L2 supply cartridge 2 Turn the knob to remove the card 3 Replace the supply cartridge and close the laminator 200 Laminator exit card problem The card is not where it should be in the laminator 1 Open the laminator 2 Turn the knob to remove the card 3 Close the laminator 201 L1 supply problem Th...

Page 84: ...upplies designed for this laminator 205 L1 supply not identified The laminator cannot use the supply installed Use supplies designed for this laminator 206 L2 supply problem The L2 supply is not moving properly To try another card 1 Open the laminator and remove the L2 cartridge 2 Reposition repair or replace the supply and advance the repaired area one full turn 3 Replace the cartridge and close ...

Page 85: ...tton to power off the system 2 Request service The system must remain powered off 212 L2 heater problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off 213 L1 heater sensor problem The laminator has encountered a critical error The card will be canceled 1 Press the...

Page 86: ...tton to power off the system 3 Press the printer Power button again to power on the system 4 If the problem occurs again request service 218 Impresser problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off 219 Impresser sensor problem The laminator has encountered...

Page 87: ...m occurs again request service 222 Firmware version mismatch The printer and laminator firmware versions are not compatible The system cannot laminate cards until the firmware has been updated Update both the printer and laminator to the latest firmware versions 223 Laminator system mismatch The printer and laminator are not compatible The laminator is not supported by your printer model Contact y...

Page 88: ...1 The printer connection was lost The computer lost communications with the printer during printing The card will be canceled 1 Make sure the printer is powered on 2 Make sure the printer connection to the computer is secure Click OK to clear the message 502 The card data is missing or is not usable The printer driver has detected invalid or missing data The card will be canceled Make sure the dat...

Page 89: ...busy processing an interactive job The card will be canceled Wait until the current card is complete and then try again Click OK to clear the message 508 The printer is shutting down The printer is shutting down or resetting The card will be canceled When printer is powered back on try again Click OK to clear the message 509 The printer is offline or suspended The printer must be online to print T...

Page 90: ...C that sent the job 511 Cannot lock or unlock the printer Locks are not installed Severity Critical 512 Cannot lock or unlock the printer The password is incorrect or invalid Severity Critical 513 Cannot lock or unlock the printer The printer is busy Severity Notice 514 Cannot lock or unlock the printer The cover is open Severity Notice 515 Failed to lock or unlock the printer The locks did not fu...

Page 91: ...sts of a card printer and the SLM laminator The SD460 system can print cards and apply an overlay material on the front and back of the card for increased durability and security Using an overlay material with holographic or other transparent images also improves the security of the card These materials are tamper evident making it difficult to reproduce or modify a card Laminator Printer ...

Page 92: ...s of the laminator Refer to Laminator Status Light on page A 3 Card Entry Area The card entry area receives the card from the printer and places it into position for laminating Reject Card Tray Unfinished cards or cards not processed properly are placed in the reject card tray Laminator Power Connection The power connection provides a plug in connector for the laminator power supply Card Entry Are...

Page 93: ...sy Solid blue Idle Sleeping Blinking blue Heating Blinking red Error Card Output Hopper The card output hopper holds up to 100 completed cards Laminator Access Door The access door provides access to the laminator supplies Impresser The optional impresser is located inside the laminator just before the card exit slot Card Output Hopper Laminator Access Door Impresser if installed ...

Page 94: ...om the system Use the knobs to clear a card jam L1 Laminator green cartridge The L1 laminator cartridge holds overlay material and applies it to the card L2 Laminator orange cartridge The L2 laminator cartridge holds overlay material and applies it to the card The L2 laminator is optional Laminator Access Door The access door provides access to the L1 and L2 laminators to load supplies or to clear...

Page 95: ...artridge to see the label If an L2 laminator is not installed open the L2 transport access door to see the label If your system includes the optional second laminator L2 make sure that the laminator cartridge is always installed even if the cartridge is not loaded with overlay material If the cartridge is not in place cards are not supported as they travel through the system and can fall into the ...

Page 96: ...ide for information on designing a card to use a UV ribbon Laminator Overlay Materials The L1 and L2 laminators can apply either topcoat or patch material Topcoat is a continuous film and patch is a die cut polyester shape Patch overlays have a registration mark that is used by the printer to align the patch with the beginning of the card The registration mark is a rectangular hole between the pat...

Page 97: ...ach card Registered holographic topcoat has a registration mark so that the image can be aligned with the card Refer to the printer s Installation and Administrator s Guide for information on ordering overlay material If you use a custom holographic overlay make sure that you know the location of important card features such as photos and logos Do not place holographic images where they interfere ...

Page 98: ... the L1 green laminator cartridge from the laminator Place the cartridge on a smooth level surface for loading 3 Push the release latch a and open the gate on the laminator cartridge b 4 Remove both used spools from the cartridge if present The L1 green and L2 orange cartridges fit only in their assigned locations inside the laminator They are not interchangeable ...

Page 99: ...ve slack from the material e The overlay material loads in an S shape Make sure that the overlay material is between the guides on both the take up and supply sides of the cartridge 6 Close the laminator cartridge gate f Push it in until the latch clicks in place g Make sure that the overlay material is not pinched by the cartridge gate 7 Replace the loaded laminator cartridge in the printer 8 Rem...

Page 100: ...ation and Administrator s Guide for information on using Printer Manager Verify Setup After you set up the printer print several test cards to determine how well the laminator applies the overlay to the card You can print test cards from the Card Printer Driver refer to the printer s Driver Guide from the printer LCD panel refer to Print a Test Card on page 18 or from Printer Manager refer to the ...

Page 101: ...am 1 Open the laminator access door 2 Remove the L1 and L2 if installed laminator cartridges 3 Turn the manual advance knobs inside of the laminator until the card is accessible 4 Remove the card 5 Replace the laminator cartridges 6 Close the laminator access door ...

Page 102: ...on page 50 1 Open the laminator access door and remove the L1 and L2 laminator cartridges 2 Remove printed cards from the output hopper if necessary This procedure uses a double sided sticky cleaning card that removes holographic overlay particles from the laminator When you clean the SD460 system using a regular cleaning card the card also moves into the laminator and cleans the laminator rollers...

Page 103: ... is in the correct location and pushed in far enough the card stays in place 4 Use the LCD menu system to start the cleaning cycle A Begin when the printer displays Ready and the USER button shows steady green Press the USER button Suspended displays on line 1 of the LCD panel B Press the ENTER key to enter the menu system C Maintenance displays on line 2 of the LCD panel Press the ENTER key to en...

Page 104: ...G Start displays on line 2 of the LCD panel Press the ENTER key to start the cleaning process H Insert cleaning card displays on the LCD panel Press the USER button to start the cleaning cycle The laminator pulls the cleaning card from the card exit slot into the laminator and moves it back and forth through the L1 and L2 cartridge areas the card entry area and the exit rollers several times The u...

Page 105: ...nt to carefully remove the particles Also clean any remaining particles from the output hopper HINTS TIPS If the cleaning card is not pulled into the laminator the card is not in the correct position The cleaning card must be located under the rollers of the card exit slot inside the output hopper At the end of the laminator cleaning cycle the card can stick to the rollers in the output hopper Pul...

Page 106: ...A 16 SD460 Laminating System ...

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