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Dali Matrix PS System Installation and Commissioning Guide
Dali Wireless Proprietary and Confidential | DW-MAN-036 Rev 06
When you are logged into the Secondary controller, the EMS displays a banner in the
Unit view. All fields are grayed out, and display only.
16.4
Identifying System Controller Failures
A system controller outage can occur as a result of hardware and software failures.
Some indicators of a failure are:
EMS displays a Disconnected dialog box
System controller does not recover after power cycling
16.4.1
Disconnected Dialog Box
The Disconnected dialog box indicates the system controller is not communicating with
host and remote units.
To resolve the issue, you can try refreshing the browser window and logging in again. If
you still can't log in to the EMS after several attempts, the system controller has likely
failed. If the unit is the Primary controller, manually switch over to the Secondary
controller.