Troubleshooting
Symptom
Solution
All letters are OFF
• Check AC input connection and/or check circuit breaker.
• Check wire connection(s) at the Tetra
®
LED System and power supply for improper termination(s) or short circuits.
• Properly terminate or replace the wire connection(s).
• Check that connections are the red striped wire (+) of the LED strip to the red wire (+) of the power supply and the white
wire (-) of the LED strip to the black or blue wire (-) of the power supply.
Some LEDs appear
dim OR not
illuminated
• Ensure the overall length of the Tetra
®
LED System does not exceed the maximum load.
• Ensure the length of supply wire is equal to or below the recommended remote mounting distance.
• Verify that each connector between the affected LEDs and power supply is fully engaged by applying pressure on the cover
verifying that the tabs have clicked into place and their is good electrical contact.
• Check wire connection(s) at the Tetra
®
LED System and power supply for improper termination(s) or short circuits.
Properly terminate or replace the wire connection(s).
• Check that connections are the red wire (+) of the LED strip to the red wire (+) of the power supply and the black wire
(-) of the LED strip to the black or blue wire (-) of the power supply.
Shadows
• Re-route supply wire and secure to the back of the can with silicone. Adjust wire connector orientation so that it does
not cover any LEDs.
• Adjust LED layout to ensure uniformity of illumination on the face of the letter.
18 AWG/0.82 mm
2
Supply Wire
16 AWG/1.31 mm
2
Supply Wire
14 AWG/2.08 mm
2
Supply Wire
12 AWG/3.31 mm
2
Supply Wire
25W Power Supply
120 ft./36.6 m
–
–
–
60W Power Supply
20 ft./6.1 m
30 ft./9.1 m
50 ft./15.2 m
86 ft./26.2 m
180W Power Supply
20 ft./6.1 m
30 ft./9.1 m
50 ft./15.2 m
86 ft./26.2 m
SKU
Rating
25W Power Supply
60W Power Supply
180W Power Supply
GETP35-2
GETP40-2
GETP50-2
GETP60-2
4.5W/m (1.37W/ ft.)
4m/13 ft.
10m/32 ft.
10m/32 ft. per output channel
30m/96 ft. per power supply
GETPH35-2
GETPH40-2
GETPH50-2
GETPH60-2
10.6W/m(3.22W/ ft.)
1.7m/5.6 ft.
4m/13 ft.
4m/13 ft. per output channel
12m/39 ft. per power supply
GETPRD-2
3.6W/m (1.08W/ ft.)
5m/16.4 ft.
12m/39 ft.
12m/39 ft. per output channel
36m/117 ft. per power supply
GETPGL-2
2.4W/m(0.75W/ ft.)
7m/23 ft.
15m/49 ft.
15m/49 ft. per output channel
45m/147 ft. per power supply
GETPBL-2
4.5W/m(1.37W/ ft.)
4m/13 ft.
10m/32 ft.
10m/32 ft. per output channel
30m/96 ft. per power supply
NOTE: For linear runs longer than 5m/16 ft. the center connection to the tape is recommended to minimize voltage drop.
Maximum Loading per Tetra 12 VDC Power Supply
Maximum Remote Mounting Distance
Tetra
®
LED Tape Gen 2
Installation Guide
6
