Angel
®
cPRP System
Operator’s Manual
5-7
Troubleshooting
If you receive the error messages “No destination found!”, “No USB storage
device found!”, “Output failed!”, “Save failed!”, or encounter other difficulties while
attempting to save case data, try the following:
• Ensure the USB storage device or Ethernet cable is properly connected to
the correct port on the left side of the machine. If you are having difficulties
locating the port, see “Angel
®
Concentrated Platelet Rich Plasma (cPRP)
System Components” on page 1-2.
• Once you have fixed any connection problems, touch the “Re-check devices”
button from the Output Screen. The Angel
®
cPRP System should now be able
to find the appropriate device, and the saving process should be successful.
• If an Output Screen becomes unresponsive, cycle the machine power off and
then on to correct error condition.
If you continue to experience difficulty, contact the Cytomedix, Inc. Customer
Service Response Center.
Troubleshooting the Save Process
If you receive the error messages, “Installation failed!” “No software updates
found!” or encounter other difficulties while attempting to install new system
software from the New Software Screen, try the following:
• Ensure the USB storage device or the Ethernet cable is properly connected
to the correct port on the left side of the machine. If you are having difficulties
locating the port, see “Angel
®
Concentrated Platelet Rich Plasma (cPRP)
System Components” on page 1-2.
• If you are attempting to update software from a USB storage device, ensure
that the device has a valid version of the Angel
®
cPRP System software on it.
• Once you have fixed any connection/network problems, touch the “Re-check
sources” button from the New Software Screen. The Angel
®
cPRP System
should now be able to find valid software versions from the desired source.
If you continue to experience difficulty, contact the Cytomedix, Inc. Customer
Service Response Center.
Troubleshooting the Software Update Process
Text
Description
Response
Undo failed! Undo/redo history
cleared.
An attempt to undo a change
while creating a protocol has
failed.
The undo/redo history has been
cleared. An undo command is
not possible at this time.
Wakeup protocol not found:
xxxxxx
The given wakeup protocol
cannot be found.
The Angel
®
cPRP System will
automatically select the default
protocol as the wakeup protocol.
If a different protocol is desired,
select it from the Protocol pull-
down button, and then set it as
the wakeup protocol from the
"Protocols" tab of the Menu Screen.