Apr 02
Compuprint PageMaster 402N User Guide
9-9
Solving Stacker Problems
Interpreting Stacker Error Messages
The printer control panel displays error messages when there is a problem with the printer or any of
the optional paper-handling components. The following table lists all of the error messages associ-
ated with the stacker, the possible cause of the error, and the action to take to correct the problem.
If the control panel shows an error message that concerns another part of the printer, refer to
Chap-
ter 5: Troubleshooting
for a complete list of all warning and error messages.
Installation Problems
Simple oversights during installation may cause problems when you first use the stacker. If the
stacker is inoperative after you have installed it, use the following procedure to check several possi-
ble causes.
1.
Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
2.
Make sure that the stacker is firmly attached to the printer and that the wiring attaching the
paper diverter to the printer is intact.
If the stacker is firmly attached and the wiring is intact but the stacker is still inoperative,
return to the installation procedure and carefully repeat all of the installation steps.
3.
If the stacker is still inoperative after reinstallation, remove it from the printer so you can run
tests on the printer alone.
4.
Print a few sheets of paper to the main output tray to make sure the printer is still opera-
tional.
• If the printer is operational when the stacker is not attached, contact either your sales rep-
resentative or a service technician and report your problem.
• If the printer is not operational when the stacker is not attached, refer to
Chapter 5:
Troubleshooting
for procedures to correct printer problems.
After correcting the printer
problem, return to this chapter to reinstall the stacker.
Error or Warning Message
Line 1
Error or Warning
Message Line 2
Possible Cause
Action
(Warning message, printer
continues operating and line
1 shows printer status.)
Stacker Full
The stacker is full.
Remove paper from the
tray.
E8 JAM STACKER
Remove paper
There is a jam at the
stacker.
Remove the paper jam.
See
“Clearing an Stacker Paper
Jam” on page 9-10.
E5 COVER OPEN
Stacker
The stacker is open.
Close the stacker cover.
STACKER FULL
Remove Paper
The stacker is full.
Remove paper from the
tray.
STACKER FAIL
Call Service
The stacker has failed.
Turn the printer off, then
turn it on. If the problem
reoccurs, contact an
authorized service provider.
Summary of Contents for PageMaster 402N
Page 1: ...Apr 02 Compuprint PageMaster 402N User Guide...
Page 14: ...Apr 02 6 Compuprint PageMaster 402N User Guide About the Printer...
Page 24: ...Apr 02 1 10 Compuprint PageMaster 402N User Guide Paper Path...
Page 42: ...Apr 02 2 18 Compuprint PageMaster 402N User Guide Output Options for Oversize Print Media...
Page 60: ...Apr 02 3 18 Compuprint PageMaster 402N User Guide Status Menu...
Page 88: ...Apr 02 4 28 Compuprint PageMaster 402N User Guide Storing the Printer for Long Periods of Time...
Page 134: ...Apr 02 6 4 Compuprint PageMaster 402N User Guide Installing the Duplexer 4 5 6...
Page 144: ...Apr 02 6 14 Compuprint PageMaster 402N User Guide Removing the Duplexer...
Page 174: ...Apr 02 7 30 Compuprint PageMaster 402N User Guide Moving the 500 Sheet Feeder...
Page 212: ...Apr 02 9 16 Compuprint PageMaster 402N User Guide Moving the Stacker...
Page 216: ...Apr 02 A 4 Compuprint PageMaster 402N User Guide Regulatory Compliance...