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Apr 02

7-18

Compuprint PageMaster 402N User Guide

Solving 500 Sheet Feeder Problems

2.

Make sure that the feeder interface cables are firmly connected to the printer jacks.

If the cables are firmly connected to the printer but the paper feeder is still inoperative, return
to the installation procedure and carefully repeat all of the installation steps.

3.

If the feeder is still inoperative after reinstallation, remove it from the printer so you can run
tests on the printer alone.

4.

Print a few sheets of paper through the main paper tray or the front tray to make sure the
printer is still operational.

• If the printer is operational when the feeder is not attached, contact either your sales rep-

resentative or a service technician and report your problem.

• If the printer is not operational when the feeder is not attached, refer to

Chapter 5: Trou-

bleshooting

. After correcting the printer problem, return to

Chapter 7: Using the 500

Sheet Feeder

to reinstall the feeder.

Clearing an E1, E2-1 or E2-2 Paper Jam

If an E1, E2-1 or E2-2 error code precedes the error message on the first line of the control panel
display, paper has jammed somewhere between the feed area and the registration sensor. Use the fol-
lowing procedure to clear a paper jam in this location:

1.

Remove any printed pages from the output tray.

2.

Open the top cover and the front tray cover.

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Summary of Contents for PageMaster 402N

Page 1: ...Apr 02 Compuprint PageMaster 402N User Guide...

Page 2: ...HP GL HP UX LaserJet Hewlett Packard Co IBM PC Token Ring International Business Machines Corporation Intel Intel Corporation Microsoft MS DOS Windows Microsoft Corporation Novell and NetWare Novell I...

Page 3: ...entions 1 3 About the Printer 1 4 Features 1 4 Available Configuration 1 5 Chapter 1 Getting Started 1 1 About this Chapter 1 2 Package Contents 1 2 CD ROM Contents 1 2 Printer Location Requirements 1...

Page 4: ...er to the Host Computer 2 4 Selecting Print Media 2 4 Paper and Print Media To Avoid 2 4 Correct Paper Storage 2 4 Print Media Capacities 2 4 Print Media Weight Type and Size 2 6 Loading Print Media 2...

Page 5: ...ing Printer Components 4 3 Replacing the Toner Cartridge 4 3 Replacing the Fuser 4 7 Replacing the Transfer Roll 4 10 Cleaning the Printer 4 14 Cleaning the Exterior 4 14 Cleaning the Interior 4 15 Cl...

Page 6: ...ms 5 35 Printer is Inoperative 5 35 Printer Operates Erratically 5 36 Printer Makes Unusual Noises 5 37 Room Lights Dim or Flicker When Printer Starts 5 38 Printer Interferes with Nearby Radio or Tele...

Page 7: ...g the 500 Sheet Feeder 7 29 Moving the Printer and 500 Sheet Feeder a Short Distance 7 29 Moving the Printer and 500 Sheet Feeder a Long Distance 7 29 Chapter 8 Using the High Capacity Feeder 8 1 Abou...

Page 8: ...1 About the Stacker 9 2 Major Components of the Stacker 9 3 Installing the Stacker 9 3 Testing the Stacker 9 8 Solving Stacker Problems 9 8 Interpreting Stacker Error Messages 9 9 Installation Problem...

Page 9: ...Apr 02 Preface In this Chapter Welcome on page 2 About this Manual on page 2 About the Printer on page 4...

Page 10: ...the space and environment requirements of the printer Chapter 2 Using the Printer This chapter provides information concerning the daily use of the printer including procedures for connecting the prin...

Page 11: ...de the four sides of the printer are referred to as front rear right and left The front of the printer is the side near the control panel and the rear of the printer is opposite the front The left and...

Page 12: ...ing The computer sends the electronic image to the printer where the printer turns the electronic image into a black and white printed image Features Your laser printer has the following features Qual...

Page 13: ...onfiguration Memory 64 MB Resolutions 600 x 600 dpi and 1200 x 1200 dpi Paper Input One 500 sheet A4 letter paper tray and one 150 sheet front tray for paper transparencies envelopes and other non sta...

Page 14: ...Apr 02 6 Compuprint PageMaster 402N User Guide About the Printer...

Page 15: ...Started In this Chapter About this Chapter on page 1 2 Package Contents on page 1 2 Printer Location Requirements on page 1 3 Parts of the Printer on page 1 5 Optional Printer Accessories on page 1 8...

Page 16: ...ROMs provided with your printer include the following contents PageMaster 402N Electronic Library CD ROM The Electronic Library CD ROM contains printer drivers software and documentation designed to h...

Page 17: ...460 mm Space Requirements A certain amount of space is required for proper operation of the printer and also for performing printer maintenance and replacing consumables The following figures indicat...

Page 18: ...402N User Guide Printer Location Requirements Figure 1 2 Side view of the printer Environment Requirements Use the following guidelines to determine the best location for the printer 20 inches 500 mm...

Page 19: ...the printer into a wall outlet that does not meet the current draw requirement of the printer Consult an electrician if you are uncertain about the voltage rating of an AC wall outlet 500 sheet univer...

Page 20: ...ector Provides point of connection for power cord Rear cover Provides access to the rear of the printer allows you to remove jammed paper Stacker cover Mounted in the rear cover Covers the components...

Page 21: ...Printer Figure 1 6 Control Panel LCD Display Shows error messages and other status messages also displays menus submenus and settings LED Indicators Show printer status Pushbuttons Allow you to naviga...

Page 22: ...lexer Enables two sided printing High Capacity Feeder HCF Holds up to 2000 sheets A4 or Letter paper The printer can accommodate one 500 sheet feeder when the HCF is installed 500 Sheet Feeder Provide...

Page 23: ...om the front paper tray or one of the other paper trays 2 The image is transferred from the photosensitive drum onto the paper 3 The fuser fixes the toner permanently on the paper 4 After passing thro...

Page 24: ...Apr 02 1 10 Compuprint PageMaster 402N User Guide Paper Path...

Page 25: ...page 2 2 Connecting the Printer to the AC Outlet on page 2 2 Turning Power On and Off on page 2 3 Connecting the Printer to the Host Computer on page 2 4 Selecting Print Media on page 2 4 Loading Prin...

Page 26: ...int media Connecting the Printer to the AC Outlet 1 Insert the power cord into the AC connector on the rear of the printer 2 Verify that the power switch of the printer is in the O off position then i...

Page 27: ...lay This message indicates that the printer is warming up and is not ready to print After about 60 seconds the status message changes to Ready indicating that the printer is ready to print NOTE If an...

Page 28: ...Is in a sealed package that is obviously damaged or wet Is excessively wrinkled curled torn or warped Is folded or creased Has either an extremely slick surface or an extremely textured surface Has an...

Page 29: ...wn of paper capacity If you want to use paper that is an odd size or weight you must use the front paper tray The front tray can hold the following quantities of non standard print media Envelopes 10...

Page 30: ...aper Tray main tray and optional 500 sheet A4 Letter paper feeder 16 to 24 lbs 64 to 200g m2 A4 LEF 297 x 210mm 11 7 x 8 27 inches Letter LEF 279 4 x 215 9mm 8 5 x 11 inches Executive LEF 266 7 x 184...

Page 31: ...60 to 135 g m2 A4 LEF SEF 297 x 210mm 11 7 x 8 27 inches Letter LEF SEF 279 4 x 215 9mm 11 x 8 5 inches Legal 13 SEF 330 2 x 215 9mm 13 x 8 5 inches Legal 14 SEF 355 6 x 215 9mm 14 x 8 5 inches A3 SE...

Page 32: ...Apr 02 2 8 Compuprint PageMaster 402N User Guide Loading Print Media Use the following procedure to load paper into the 500 sheet A4 letter paper tray 1 14 2 3...

Page 33: ...lems make sure the length and width guides are adjusted to match the paper size and are locked firmly into place 4 5 CAUTION Do not overload the tray and make sure the paper stack is beneath the retai...

Page 34: ...des that are located on the left and right sides of the tray These guides allow you to adjust the size of the area that holds the print media Use the following guidelines when loading the front tray D...

Page 35: ...o they match the size of the paper that you are loading 3 Lift the front tray up and out as shown on the label inside the front tray 4 Stack the paper that you will load in the front tray making sure...

Page 36: ...ont Tray 1 Open the front tray by pulling on the hand grip on the top of the tray 2 Slide the paper guides all the way to the sides of the front tray 3 Pull the front tray up and out of the printer as...

Page 37: ...of envelopes into the front tray by sliding the stack between the paper guides and then pushing the envelope stack into the tray until it will not go any further 7 Slide the paper guide up against the...

Page 38: ...hand grip on the top of the tray 2 Slide the paper guides all the way to the sides of the front tray 3 Load transparencies into the front tray one at a time sliding each transparency between the paper...

Page 39: ...ards into the Front Tray 1 Open the front tray by pulling on the hand grip on the top of the tray 2 Slide the paper guides all the way to the sides of the front tray 3 Position the postcard stack so t...

Page 40: ...postcards into the tray until it will not go any further 5 Slide the paper guides up against the stack of postcards 6 Check the postcard stack to make sure it is not loaded at an angle and that the gu...

Page 41: ...tendency to curl upon output and may also have prob lems with static electricity that prevent the paper from stacking properly in the output tray To help prevent these problems raise the paper stop o...

Page 42: ...Apr 02 2 18 Compuprint PageMaster 402N User Guide Output Options for Oversize Print Media...

Page 43: ...e 3 2 Control Panel Features on page 3 2 Navigating the Control Panel Menus on page 3 4 Menu Structure on page 3 6 Paper Menu on page 3 6 Interface Menu on page 3 9 PS Menu on page 3 9 PCL Menu on pag...

Page 44: ...ted on the front of the printer and contains the display indicators and pushbuttons that allow you to view and change the printer settings The figure below shows the control panel features Figure 3 9...

Page 45: ...is ACTIVE processing a job Printer is WAITING a partial job has been printed and the printer is waiting for additional job data Green POWER is off POWER is on Power Saver Mode ON Yellow Printer is no...

Page 46: ...EXT button repeatedly the second line of the display cycles through the main menus in the following order Paper Menu Interface Menu PS Menu PCL Menu System Menu Quality Menu Functions NOTE Additional...

Page 47: ...the MENU button on the control panel 2 Press the NEXT button until the text Paper Menu is shown on the second line of the dis play 3 Press the SELECT button to enter the paper menu 4 Press the NEXT bu...

Page 48: ...the second line of the dis play 3 Press the SELECT button to enter the Paper Menu 4 Press the NEXT button to move through the submenus Copies Default Source Manual Feed Output Tray Media Size Type Tr...

Page 49: ...the list of available output trays 2 Press SELECT to set a tray as the default Media Size Type This submenu allows you to set the media size and type for the Front Tray and set the medial type for all...

Page 50: ...ank pages of a document Print Print Do Not Print 1 Press NEXT or PREVIOUS to toggle between PRINT and DO NOT PRINT 2 Press SELECT to save this setting Output Linking This submenu allows you to turn th...

Page 51: ...ine of the display 3 Press the SELECT button to enter the PS menu 4 Press the NEXT button to move through the submenus Print PS Errors and Manual Feed TO 5 Press the SELECT button to enter a submenu 6...

Page 52: ...n ON print and OFF do not print 2 Press SELECT to save this setting Manual Feed TO This submenu allows you to set the manual feed timeout the number of seconds the printer shold wait for a manual feed...

Page 53: ...font source Internal Internal 1 Press NEXT or PREVIOUS to scroll through the available font sources 2 Press SELECT to choose and set a source Font Number This submenu allows you to set the font numbe...

Page 54: ...riage return alone or a carriage return and a line feed together CR CR CR CR CR CR LF 1 Press NEXT or PREVIOUS to choose from CR CR or CR CR LF 2 Press SELECT to save this setting LF Mode This submenu...

Page 55: ...o scroll through the available languages English French Francais German Deutsch Italian Italiano or Spanish Espanol 2 Press SELECT to choose and set the language Power Saver This submenu allows you to...

Page 56: ...to turn jam recovery on or off On On Off 1 Press NEXT or PREVIOUS to toggle between ON and OFF 2 Press SELECT to save this setting Hex Print This submenu allows you to print hexadecimal characters Of...

Page 57: ...e through the submenus Resolution Enhancement and Toner Saver 5 Press the SELECT button to enter a submenu 6 Use the procedures in the following table to access and change the system settings Submenus...

Page 58: ...2 Press the NEXT button to move through the submenus Front Tray 1 Tray 2 Tray 3 Face Down and Toner 3 Press the SELECT button to enter a submenu 4 Use the procedures in the following table to view th...

Page 59: ...r Tray 2 1 Press NEXT or PREVIOUS to scroll through the media size media type and level settings for Tray 2 2 Press SELECT to view a specific setting Tray 3 This submenu allows you to view the current...

Page 60: ...Apr 02 3 18 Compuprint PageMaster 402N User Guide Status Menu...

Page 61: ...is Chapter About this Chapter on page 4 2 Upgrading Printer Firmware on page 4 2 Replacing Printer Components on page 4 3 Cleaning the Printer on page 4 14 Moving the Printer on page 4 26 Storing the...

Page 62: ...Upgrading Firmware Using the Parallel Interface To upgrade the printer using the parallel interface go to the DOS prompt and use the copy com mand to copy the new file to the printer For example type...

Page 63: ...rtridge out of the reach of children and in an area where the temperature remains between 32 F and 95 F and the humidity remains between 15 to 85 If you bring a cold toner cartridge into a warm room w...

Page 64: ...User Guide Replacing Printer Components 2 Locate the finger grip near the top cover of the printer and pull the top cover up and back to open it 3 Remove the old toner cartridge from the printer and...

Page 65: ...onents 4 Remove the new toner cartridge from its packaging 5 Rock the toner cartridge back and forth and then shake it horizontally to ensure that the toner is evenly distributed 6 Grasp the toner car...

Page 66: ...side of the printer and lower the toner cartridge into the printer 8 Close the top cover Disposing of the Print Cartridge 1 Place the used toner cartridge inside the new toner cartridge box and seal t...

Page 67: ...owing procedure the left and right sides of the printer are those to the left and right of a person facing the rear of the printer Use the following procedure to remove and replace the fuser 1 Turn th...

Page 68: ...of the printer and pull it toward you to open the rear cover 3 Release the fuser by pressing the top of the fuser latch on the left side of the printer 4 Grasp the handles at the ends of the fuser Li...

Page 69: ...handles Tilt the right end of the fuser downwards slightly and insert the right end of the fuser under the catch on the right side of the printer frame 7 Ensure that the fuser pins are properly placed...

Page 70: ...r cord into the AC outlet 11 Turn the printer on by pressing I on the power switch on the right side of the printer Replacing the Transfer Roll The transfer roll is the electrically conductive rubber...

Page 71: ...aces set the toner cartridge on a drop cloth or some old newspaper after removing it from the printer 1 Turn the printer off by pressing the O on the power switch on the right side of the printer 2 Lo...

Page 72: ...roll out of the clips and remove it from the printer 5 Remove the new transfer roll from its packaging and hold it as shown below 6 Press the ends of the new transfer roll into the clips on the paper...

Page 73: ...rinter Components 7 Slide the pegs on the end of the toner cartridge into the slots inside the printer and lower the toner cartridge into the printer 8 Close the top cover 9 Turn the printer on by pre...

Page 74: ...the following procedure to clean the exterior of the printer 1 Turn the printer off by pressing the O on the power switch on the right side of the printer and disconnect the AC power cord from the wal...

Page 75: ...de the printer when installing a new toner cartridge Use the following procedure to clean the interior of the printer only when necessary NOTE This procedure involves removing the toner cartridge To a...

Page 76: ...pressing the O on the power switch on the right side of the printer and disconnect the AC power cord from the wall outlet 2 Remove all of the paper from the main paper tray and from the front paper tr...

Page 77: ...printer doors 6 For minor cleaning use a soft dry cloth and carefully wipe only those areas of the printer interior that appear to be dirty For major cleaning use a small vacuum cleaner with a disposa...

Page 78: ...de Cleaning the Printer 8 Slide the pegs on the end of the toner cartridge into the slots inside the printer and lower the toner cartridge into the printer 9 Close the top cover 10 Reload all paper in...

Page 79: ...f the printer Cleaning Feed Rolls Rubber feed rolls drive sheets of paper out of the front paper tray into the printer and also drive sheets of paper out of the main paper tray into the printer These...

Page 80: ...rinter off by pressing the O on the power switch on the right side of the printer and disconnect the AC power cord from the wall outlet 2 Remove the main paper tray and set it on a flat level surface...

Page 81: ...h into the main paper tray well and rotate the feed roll to the down position as shown in the figure below 5 Using a soft cloth slightly moistened with plain water carefully wipe the feed roll 6 Rotat...

Page 82: ...Verify that the power switch of the printer is in the O off position then insert the plug of the power cord into the AC outlet 10 Turn the printer on by pressing I on the power switch on the right si...

Page 83: ...a drop cloth or some old newspaper after removing it from the printer 1 Turn the printer off by pressing the O on the power switch on the right side of the printer and disconnect the AC power cord fr...

Page 84: ...te the D shaped rubber front tray feed rolls and the white plastic rolls next to them 5 Using a soft cloth slightly moistened with plain water carefully wipe the feed rolls 6 Slide the pegs on the end...

Page 85: ...Cleaning the Printer 8 Verify that the power switch of the printer is in the O off position then insert the plug of the power cord into the AC outlet 9 Turn the printer on by pressing I on the power s...

Page 86: ...witch on the back of the printer 2 Unplug the AC power cord from the AC wall outlet 3 Disconnect the printer from the host computer 4 Wait 30 minutes for the printer to cool 5 Refer to Chapters 6 thro...

Page 87: ...use the following procedure to prepare the printer for storage 1 Turn the printer off by pressing the O on the power switch on the right side of the printer 2 Unplug the AC power cord from the AC wal...

Page 88: ...Apr 02 4 28 Compuprint PageMaster 402N User Guide Storing the Printer for Long Periods of Time...

Page 89: ...In this Chapter About this Chapter on page 5 2 Installation Problems on page 5 2 Paper Jams on page 5 4 Print Image Quality Problems on page 5 27 Miscellaneous Problems on page 5 35 Warning Messages...

Page 90: ...or vertical lines on the page refer to Print Image Quality Problems on page 5 27 and complete the procedure provided for the specific image problem that you have encountered Miscellaneous problems If...

Page 91: ...he Power Cord and Turning the Printer On on page 1 15 of the Installation Guide The power cord is not properly plugged into an AC outlet or into the AC connector on the rear of the printer Set the pow...

Page 92: ...e I on the power switch on the right side of the printer 8 If this procedure does not eliminate the noise smoke or smell or if the problem returns turn the printer off unplug the AC power cord from th...

Page 93: ...e cassette The paper is wrinkled or curled The paper guide is not set correctly Occasional paper jams result from simple things such as static electricity sticking paper together causing several sheet...

Page 94: ...consumable item or calling a service technician to troubleshoot and correct the problem Clearing an E1 E2 1 or E2 2 Paper Jam If an E1 E2 1 or E2 2 error code precedes the error message on the first l...

Page 95: ...per Jams 3 If the jam occurred while feeding from the front paper tray remove all paper from the front tray including any paper that may be jammed inside the tray 4 If the jam occurred while feeding f...

Page 96: ...Apr 02 5 8 Compuprint PageMaster 402N User Guide Paper Jams 5 Remove any jammed or wrinkled paper from the paper tray 6 Remove any jammed paper from the inside of the paper tray well...

Page 97: ...PageMaster 402N User Guide 5 9 Paper Jams 7 If the jam occurred while feeding from Tray 2 or 3 remove the paper tray associated with that feeder and inspect the inside of the paper tray well removing...

Page 98: ...Apr 02 5 10 Compuprint PageMaster 402N User Guide Paper Jams 8 Open the rear door of the feeder for tray 2 or tray 3 and remove any jammed paper then close the rear door of the feeder...

Page 99: ...PageMaster 402N User Guide 5 11 Paper Jams 9 Remove the front tray by lifting up slightly and pulling the tray out from the printer 10 Remove the toner cartridge 11 Remove any jammed paper from the to...

Page 100: ...Apr 02 5 12 Compuprint PageMaster 402N User Guide Paper Jams 12 Reinsert the front tray into the printer 13 Reload any paper into the front tray 14 Close the front tray cover...

Page 101: ...de 5 13 Paper Jams 15 Slide the pegs on the toner cartridge into the channels on the inside of the printer and lower the toner cartridge into the printer 16 Reinstall the main paper tray 17 If you rem...

Page 102: ...error code precedes the error message on the first line of the control panel display paper has jammed somewhere between the registration sensor and the exit sensor Use the following procedure to clear...

Page 103: ...aper Jams 3 If the jam occurred while feeding from the front paper tray remove all paper from the front tray including any paper that may be jammed inside the tray 4 If the jam occurred while feeding...

Page 104: ...Apr 02 5 16 Compuprint PageMaster 402N User Guide Paper Jams 5 Remove any jammed or wrinkled paper from the paper tray 6 Remove any jammed paper from the inside of the paper tray well...

Page 105: ...PageMaster 402N User Guide 5 17 Paper Jams 7 If the jam occurred while feeding from Tray 2 or 3 remove the paper tray associated with that feeder and inspect the inside of the paper tray well removing...

Page 106: ...Apr 02 5 18 Compuprint PageMaster 402N User Guide Paper Jams 8 Open the rear door of the feeder for Tray 2 or 3 and remove any jammed paper then close the rear door of the feeder...

Page 107: ...p slightly and pulling the tray out from the printer 10 Remove the toner cartridge 11 Remove any jammed paper from the toner cartridge well NOTE At this point you must wait at least 10 minutes before...

Page 108: ...inter and pull it to open the rear cover of the printer 13 Open the fuser transport by pulling down on the spring loaded lever 1 Remove any jammed paper from the fuser 2 Make sure you do not to tear t...

Page 109: ...Apr 02 Compuprint PageMaster 402N User Guide 5 21 Paper Jams 15 Reinsert the front tray into the printer 16 Reload any paper into the front tray 17 Close the front tray cover...

Page 110: ...r Guide Paper Jams 18 Slide the pegs on the toner cartridge into the channels on the inside of the printer and lower the toner cartridge into the printer 19 Reinstall the main paper tray 20 If you rem...

Page 111: ...oved Clearing an E0 Jam If an E0 error code precedes the error message on the first line of the control panel display paper has jammed at the high capacity feeder Use the following procedure to clear...

Page 112: ...closed 4 Check the display to make sure the printer is ready for printing Clearing an E7 Jam If an E7 error code precedes the error message on the first line of the control panel display paper has jam...

Page 113: ...nit and pull it toward you to remove it Carefully remove any jammed paper from the duplex unit or from within the printer NOTE If you can not remove the jammed paper refer to the procedure for removin...

Page 114: ...ke sure the printer is ready for printing Clearing an E8 Jam If an E8 error code precedes the error message on the first line of the control panel display paper has jammed at the stacker Use the follo...

Page 115: ...y exhausted or damaged consumables such as the toner cartridge These problems area easily corrected by simply replacing the con sumable Major Print Image Quality Problems can be caused by a malfunctio...

Page 116: ...depleted the toner in the printer developer system Running 20 copies of minimum text should increase image darkness 2 Replace all of the paper in the paper trays with newly opened paper The paper in...

Page 117: ...ge may be damaged 6 Call your service technician This image quality problem may be caused by a malfunctioning or broken component that requires service Image is extremely dark and or white areas are n...

Page 118: ...ts the problem but the identical problem returns in less than 50 prints call for service 1 Remove the toner cartridge from the printer then reinstall it making sure it is securely seated inside the pr...

Page 119: ...oblem Faint ghost images appear randomly on the page The image is generally a shadowy version of the previously printed page The quality of the main image is usually not affected The control panel doe...

Page 120: ...ystem of small amounts of toner that may have contaminated the paper path as a result of a recent paper jam 3 Remove the toner cartridge and inspect it for small pieces of paper that might be stuck be...

Page 121: ...per may tear off and lodge between the drum and the toner cartridge frame This paper scrap creates a channel that allows toner from the clean ing system to leak out onto paper as it passes through the...

Page 122: ...f the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints call for service 1 Inspect the finished print If the image is extremely light go to the firs...

Page 123: ...may be caused by a malfunctioning or broken component that requires service Miscellaneous Problems Some printer problems may not generate error codes or produce observable print image defects These m...

Page 124: ...ormal operation A thermal shutdown may indicate there is a more serious problem with the printer If the problem reoccurs call for service 5 Call your service technician This problem may be caused by a...

Page 125: ...the AC wall outlet can cause sensitive printer components to func tion erratically In some instances wide voltage swings can seriously damage the printer 6 Call your service technician This problem m...

Page 126: ...lt in nearby lights momentarily dimming 2 Have an electrician check your building wiring There may be a problem with the AC outlet or the AC wiring in the building that needs the attention of a licens...

Page 127: ...Messages The control panel display shows a warning message or error message when there is a problem with the printer Some messages indicate routine status conditions such as an empty paper tray while...

Page 128: ...is low Add paper to the tray See Loading the Main Tray on page 2 7 Paper Low Tray 2 The paper supply in Tray 2 is low Add paper to the tray Paper Low Tray 3 The paper supply in Tray 3 is low Add paper...

Page 129: ...p cover or rear cover is open Close the top or rear cover E5 COVER OPEN Stacker The stacker cover is open Close the stacker cover E5 COVER OPEN Close HCF Cover The HCF cover is open Close the HCF cove...

Page 130: ...he fuser has failed HCF UNIT FAILURE Call Service The HCF has failed STACKER FAIL Call Service The stacker has failed DUPLEX FAILURE Call Service The duplexer has failed MAIN MOTOR FAIL Call Service T...

Page 131: ...uplexer In this Chapter About this Chapter on page 6 2 About the Duplexer on page 6 2 Installing the Duplexer on page 6 2 Testing the Duplexer on page 6 5 Solving Duplexer Problems on page 6 6 Removin...

Page 132: ...o print the second side The printer can image two pages at a time therefore the duplex unit will process two pages sides 1 and 3 then refeed these pages for sides 2 and 4 Major Components of the Duple...

Page 133: ...Apr 02 Compuprint PageMaster 402N User Guide 6 3 Installing the Duplexer Use the following procedure to install the duplexer 1 2 3...

Page 134: ...Apr 02 6 4 Compuprint PageMaster 402N User Guide Installing the Duplexer 4 5 6...

Page 135: ...y 1 Turn the printer on by pressing the I on the power switch on the right side of the printer 2 Once the printer has warmed up and displays the Ready message on the control panel dis play use any sof...

Page 136: ...o correct the problem If the control panel shows an error message that concerns another part of the printer refer to Chap ter 5 Troubleshooting for a complete list of all warning and error messages In...

Page 137: ...represen tative or a service provider and report your problem If the printer is not operational after you have removed the duplexer refer to Chapter 5 Troubleshooting After correcting the printer pro...

Page 138: ...that may solve this duplexer prob lem Proceed one step at a time until the problem is solved you may not need to complete the entire procedure If one of the steps in this procedure corrects the probl...

Page 139: ...lling the driver 6 Call your service technician This problem may be caused by a malfunctioning or broken component that requires service Duplexer Operates Erratically The following characteristics def...

Page 140: ...c operation 4 Reinstall the printer driver software The printer driver software running on the host computer may be damaged Reinstalling the software is an easy and inexpensive way to isolate or elimi...

Page 141: ...ect the inside of the duplexer for jammed paper or obviously broken components Broken components or scraps of paper lodged inside the duplexer may be brushing against moving parts and causing the nois...

Page 142: ...e following procedure to remove the duplexer 1 Turn off the printer and disconnect the AC power cord from the AC wall outlet 2 Locate the hand grip on the back of the printer and pull to open the rear...

Page 143: ...mounting pins out of the brackets inside the rear of the printer and lift the duplex unit out of the printer 5 Close the rear cover 6 Insert the plug of the AC power cord into the AC wall outlet and t...

Page 144: ...Apr 02 6 14 Compuprint PageMaster 402N User Guide Removing the Duplexer...

Page 145: ...2 Installing the 500 Sheet Paper Feeders on page 7 3 Testing the 500 Sheet Feeder on page 7 10 Selecting Print Media on page 7 10 Loading Print Media on page 7 13 Solving 500 Sheet Feeder Problems on...

Page 146: ...of the operating power that is needed by the feeder and motors and circuit boards inter nal to the feeder provide the feeder with drive and operational logic At the start of a print run the feeder mo...

Page 147: ...ng two thumbscrews 2 Place the paper feeder on a sturdy level surface NOTE Do not move the printer once the paper feeder is installed 3 Remove the paper tray from the paper feeder SIB108XB SIB028XB SI...

Page 148: ...r switch on the right side of the unit and disconnect the power cord from the AC outlet NOTE Installing the paper feeder while the printer is on may damage the printer or paper feeder 5 Close the fron...

Page 149: ...ree pegs on the paper feeder and lower the printer onto the paper feeder NOTE Be sure to lower the printer gently Components inside the printer may be damaged by lowering the printer quickly 8 Insert...

Page 150: ...of the printer NOTE If an error message appears on the control panel display see Chapter 5 Troubleshooting Installing Two Paper Feeders Use the following procedure to install two paper feeders 1 Remov...

Page 151: ...e three holes on the bottom of the upper feeder with the three stubs on the lower feeder and place the upper paper feeder on top of the lower paper feeder 5 Insert the two thumbscrews supplied with th...

Page 152: ...switch on the right side of the unit and disconnect the power cord from the AC outlet NOTE Installing the paper feeder while the printer is on may damage the printer or the paper feeder 7 Close the fr...

Page 153: ...ing the three stubs on the upper paper feeder with the holes on the bottom of the printer NOTE Be sure to lower the printer gently Components inside the printer may be damaged by lowering it quickly 1...

Page 154: ...is play use any software application to print a few sheets from each of the feeder trays 3 If the feeder does not feed paper or if the control panel displays an error message refer to Solving 500 Shee...

Page 155: ...of labels that has the backing sheet exposed between individual labels Correct Paper Storage It is important to store paper correctly prior to placing it in the printer since improper storage can caus...

Page 156: ...ations Paper Source Weight Paper Type and Feed Direction Paper Sizes Accommodated Letter A4 Paper Tray main tray and optional 500 sheet A4 Letter paper feeder 16 to 24 lbs 64 to 200g m2 A4 LEF 297 x 2...

Page 157: ...ay however the procedure is the same for the A3 ledger paper tray A3 Paper Tray optional 500 sheet A3 Ledger paper feeder 16 to 24 lbs 60 to 135 g m2 A4 LEF SEF 297 x 210mm 11 7 x 8 27 inches Letter L...

Page 158: ...Apr 02 7 14 Compuprint PageMaster 402N User Guide Loading Print Media Use the following procedure to load paper into the 500 sheet A4 letter or A3 ledger paper tray 1 14 2 3...

Page 159: ...lems make sure the length and width guides are adjusted to match the paper size and are locked firmly into place 4 5 CAUTION Do not overload the tray and make sure the paper stack is beneath the retai...

Page 160: ...r codes indicate much more serious problems that may require the help of a service technician If the paper feeder is inoperative after installation refer to Installation Problems on page 7 17 and comp...

Page 161: ...Possible Cause Action Warning message printer continues operating and line 1 shows printer status Tray 2 Missing applies to first paper feeder if installed Tray 2 is not installed Install the tray Tra...

Page 162: ...rinter is still operational If the printer is operational when the feeder is not attached contact either your sales rep resentative or a service technician and report your problem If the printer is no...

Page 163: ...402N User Guide 7 19 Solving 500 Sheet Feeder Problems 3 If the jam occurred while feeding from Tray 2 or 3 remove the paper tray associated with that feeder and inspect the inside of the paper tray w...

Page 164: ...02 7 20 Compuprint PageMaster 402N User Guide Solving 500 Sheet Feeder Problems 4 Open the rear door of the feeder for tray 2 or tray 3 and remove any jammed paper then close the rear door of the fee...

Page 165: ...402N User Guide 7 21 Solving 500 Sheet Feeder Problems 5 Remove the front tray by lifting up slightly and pulling the tray out from the printer 6 Remove the toner cartridge 7 Remove any jammed paper f...

Page 166: ...Apr 02 7 22 Compuprint PageMaster 402N User Guide Solving 500 Sheet Feeder Problems 8 Reinsert the front tray into the printer 9 Reload any paper into the front tray 10 Close the front tray cover...

Page 167: ...r tray 2 or tray 3 reinstall it 13 Close the top cover Correcting Miscellaneous Paper Feeder Problems Some paper feeder problems may not cause an error message and may not interfere with the opera tio...

Page 168: ...rinter by printing a few sheets from the main tray If you cannot print a sheet of paper from the main tray and the printer does not display an error code go to Inoperative Printer on page 5 3 If you c...

Page 169: ...se than usual either while idle or while printing The feeder feeds paper without a problem The control panel does not display an error code The following procedure guides you through multiple actions...

Page 170: ...leaning and clean the feed rolls in the paper tray well of that feeder 1 Turn the printer off by pressing the O on the power switch on the right side of the printer and disconnect the AC power cord fr...

Page 171: ...taining the 500 Sheet Feeder 5 Rotate the feed roll back into the feed position 6 Reinstall the feeder paper tray 7 Verify that the power switch of the printer is in the O off position then insert the...

Page 172: ...Apr 02 7 28 Compuprint PageMaster 402N User Guide Maintaining the 500 Sheet Feeder 8 Turn the printer on by pressing I on the power switch on the right side of the printer...

Page 173: ...the Electronic Library CD ROM to reinstall the printer Moving the Printer and 500 Sheet Feeder a Long Distance Use the following procedure to move the printer and 500 sheet feeder a long distance 1 Tu...

Page 174: ...Apr 02 7 30 Compuprint PageMaster 402N User Guide Moving the 500 Sheet Feeder...

Page 175: ...2 Installing the High Capacity Feeder on page 8 3 Testing the High Capacity Feeder on page 8 10 Selecting Print Media on page 8 10 Loading Paper into the High Capacity Feeder on page 8 11 Solving Hig...

Page 176: ...or Letter size The printer supplies all of the operating power that is needed by the high capacity feeder Motors and circuit boards internal to the high capacity feeder provide the feeder with drive...

Page 177: ...h a Paper Feeder Use the following procedure to install the high capacity feeder and a paper feeder together Paper Tray Electrical Connector Mounting Pins Anti Tip Ski 1 2 7 9 11 12 25 kg 55 lbs 3 4 5...

Page 178: ...power cord from the AC outlet NOTE Installing the high capacity feeder while the printer is on may damage the printer or the high capacity feeder 2 Remove the high capacity feeder from its packaging a...

Page 179: ...taining two thumbscrews 5 Remove the paper tray from the printer and from the paper feeder 6 Align the three small holes on the bottom of the paper feeder with the metal stubs on top of the high capac...

Page 180: ...al stubs on top of the paper feeder and lower the printer onto the paper feeder 9 Insert the two thumbscrews supplied with the paper feeder into the holes on the base of the printer and turn them unti...

Page 181: ...the printer see the Chapter titled Error Messages in the User Manual Installing Only the High Capacity Feeder Use the following procedure to install the high capacity feeder 1 Turn the printer off by...

Page 182: ...er is on may damage the printer or the high capacity feeder 2 Remove the high capacity feeder from its packaging and place it on a level surface Remove any cardboard inserts and packing tape Set aside...

Page 183: ...top of the high capacity feeder and place the printer on top of the high capacity feeder 6 Insert the two thumbscrews supplied with the high capacity feeder into the holes on the base of the printer...

Page 184: ...t Media Your printer can print on a variety of media including plain paper labels transparencies and enve lopes Always use print media that meet the guidelines for use with this printer Print media th...

Page 185: ...se in the high capacity feeder and also indi cates the feed orientation long edge feed LEF or short edge feed SEF If you have concerns about a specific brand or type of media try samples of the media...

Page 186: ...3 Hold a stack of paper with both hands as illustrated in the figure below 4 Gently place the paper into the paper tray Make sure the paper stack does not exceed the maximum paper level shown on the h...

Page 187: ...ous prob lems that may require the help of a service technician If the high capacity feeder is inoperative after installation refer to Installation Problems on page 8 15 and complete the recommended p...

Page 188: ...ed Install the tray Tray 3 Missing applies to HCF if one 500 sheet paper feeder is installed Tray 3 is not installed Install the tray Paper Low Tray 2 applies to HCF if no 500 sheet feeder is installe...

Page 189: ...r tray or the front tray to make sure the printer is still operational z If the printer is operational when the high capacity feeder is not attached contact either your sales representative or a servi...

Page 190: ...to the high capacity feeder making sure the drawer is properly closed Correcting Miscellaneous High Capacity Feeder Problems Some high capacity feeder problems may not cause an error message and may n...

Page 191: ...erative Printer on page 5 3 If you can print a sheet of paper from the main tray proceed to the next step 3 Examine the printer driver settings to make sure the high capacity feeder is available as an...

Page 192: ...oning or broken component that requires service High Capacity Feeder Makes Unusual Noises The following characteristics define this high capacity feeder problem The high capacity feeder makes unusual...

Page 193: ...e dirty For major cleaning use a small vacuum cleaner with a disposable bag and crevice tool attach ment Use a soft haired brush to dislodge dirt and sweep it into the vacuum nozzle 6 Reload paper int...

Page 194: ...ed with paper dust and must be cleaned Frequent feed jams in the front tray or main tray indicate that the feed rolls need to be cleaned 1 Turn the printer off by pressing the O on the power switch on...

Page 195: ...riginal packaging to reinstall the printer Moving the High Capacity Feeder a Long Distance 1 Turn the printer off by pressing the O on the power switch on the right side of the printer 2 Disconnect th...

Page 196: ...13 Repack the high capacity feeder into the original shipping box 14 Once the high capacity feeder is in the new location refer to Installing the High Capacity Feeder on page 8 3 CAUTION The high cap...

Page 197: ...About this Chapter on page 9 2 About the Stacker on page 9 2 Installing the Stacker on page 9 3 Testing the Stacker on page 9 8 Solving Stacker Problems on page 9 8 Maintaining the Stacker on page 9...

Page 198: ...ker is an optional output tray that attaches to the top rear of the printer and can hold up to 500 printed sheets The printer supplies all of the operating power that is needed by the Stacker Motors a...

Page 199: ...ou have received the fol lowing items If any of the items are missing or damaged contact your dealer Throughout this procedure the different sides of the printer are referred to as front rear left and...

Page 200: ...ter off by pressing O on the power switch on the right side of the unit and disconnect the power cord from the AC outlet NOTE Installing the stacker while the printer is on may damage the printer or t...

Page 201: ...in place of the standard cover Align the tabs on the cover with the holes on the printer and snap the cover in place 5 Pull on the recessed area near the top of the rear of the printer to open the re...

Page 202: ...acker 7 Connect the wiring on the stacker paper diverter to the rear cover 8 Remove the small cover on the left side of the top of the printer 9 Gently lower the stacker onto the printer while inserti...

Page 203: ...nt PageMaster 402N User Guide 9 7 Installing the Stacker 10 Tighten the screw attached to the right metal fitting of the stacker 11 Close the rear cover of the printer 12 Attach the paper output tray...

Page 204: ...o print a few sheets to the stacker 3 If the feeder does not feed paper or if the control panel displays an error message refer to Solving Stacker Problems on page 9 8 Solving Stacker Problems When th...

Page 205: ...ve return to the installation procedure and carefully repeat all of the installation steps 3 If the stacker is still inoperative after reinstallation remove it from the printer so you can run tests on...

Page 206: ...the error message on the first line of the control panel display paper has jammed at the stacker Use the following procedure to clear a paper jam in this location 1 Pull on the hand grip on the rear o...

Page 207: ...oor is closed the interlock switch is activated and the stacker can operate When a door is open the inter lock switch is not activated and the stacker cannot operate If a door is not firmly closed the...

Page 208: ...nsports paper without a problem The control panel does not display an error code The following procedure guides you through multiple actions that may solve this stacker problem Proceed one step at a t...

Page 209: ...Problems Broken components or scraps of paper lodged inside the stacker may be wedged against mov ing parts preventing the offset roll from moving 2 Call your service technician This problem may be ca...

Page 210: ...he right side of the printer Moving the Stacker Moving the Stacker a Short Distance Use the following procedure to move the stacker a short distance 1 Turn the printer off by pressing the O on the pow...

Page 211: ...the printer and replace it with the original printer cover 6 Remove the output paper tray from the stacker 7 Remove the paper guide from the stacker 8 Unscrew the thumbscrew on the right metal fitting...

Page 212: ...Apr 02 9 16 Compuprint PageMaster 402N User Guide Moving the Stacker...

Page 213: ...Apr 02 Appendix A Safety Notes and Regulatory Compliance In this Chapter About this Appendix on page A 2 Safety Notes on page A 2 Regulatory Compliance on page A 2...

Page 214: ...e printer and contact your point of purchase The fuser becomes very hot in normal operation If a paper jam has occurred turn the power off and wait at least 10 minutes before removing the drum cartrid...

Page 215: ...power cord must be 10 feet 3 meters or less This equipment generates uses and can radiate radio frequency energy If the equipment is not installed and used in accordance with the instructions it may...

Page 216: ...Apr 02 A 4 Compuprint PageMaster 402N User Guide Regulatory Compliance...

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