Compaq ML570 - ProLiant - 1 GB RAM Troubleshooting Manual Download Page 1

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HP ProLiant Servers

Troubleshooting Guide

Abstract

This document describes common procedures and solutions for the many levels of troubleshooting for HP ProLiant G7 and earlier servers. This

document is intended for the person who installs, administers, and troubleshoots servers or server blades. HP assumes you are qualified in the

servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

Part Number: 375445-403
October 2011

Edition: 12

Summary of Contents for ML570 - ProLiant - 1 GB RAM

Page 1: ...ing for HP ProLiant G7 and earlier servers This document is intended for the person who installs administers and troubleshoots servers or server blades HP assumes you are qualified in the servicing of...

Page 2: ...mpanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Mic...

Page 3: ...Service notifications 20 Firmware updates 20 DIMM handling guidelines 21 Hard drive guidelines 21 SAS and SATA hard drive guidelines 21 SCSI hard drive guidelines 21 Hard drive LED combinations 22 Hot...

Page 4: ...rd problems 57 Audio problems 57 Printer problems 57 Cable problems 58 Local I O cable problems 58 Modem problems 58 Network controller problems 60 Expansion board problems 61 Software problems 62 Ope...

Page 5: ...Firmware maintenance 82 Types of ROM 82 Verifying firmware versions 84 Updating firmware 84 HP Smart Update Manager deployment 85 ROM Update Utility 86 Unsupported processor stepping with Intel proce...

Page 6: ...ror messages 123 Non numeric messages or beeps only 123 100 Series 134 200 Series 136 300 Series 141 400 Series 142 600 Series 142 1100 Series 143 1600 Series 143 1700 Series 147 1800 Series 172 Event...

Page 7: ...des 183 Miscellaneous port 85 codes 184 Windows Event Log processor error codes 185 Message ID 4137 185 Message ID 4140 185 Message ID 4141 185 Message ID 4169 185 Message ID 4190 185 Contacting HP 18...

Page 8: ...e server on page 55 Updated During installation of Oracle Solaris the system locks up or a panic error occurs on page 63 Updated When to Reconfigure or Reload Software on page 64 Updated Array Configu...

Page 9: ...the troubleshooting process on page 18 Updated Breaking the server down to the minimum hardware configuration on page 18 Updated the introduction and sections in Hardware problems on page 39 o Unknow...

Page 10: ...edition of the HP ProLiant Servers Troubleshooting Guide part number 375445 xx8 included the following additions and updates Added information to the introduction for the server power on problems flow...

Page 11: ...ion to Remote ROM flash problems on page 66 Added Service Essentials Remote Support Pack to Software tools and solutions on page 69 Added TPM information to Firmware maintenance on page 82 Updated the...

Page 12: ...ns Hot plug SAS and SATA hard drive LED combinations on page 22 Operating system issues with Intel dual core processors Hyper Threading enabled on page 63 Tape drive problems on page 53 New error mess...

Page 13: ...lem resolution on page 20 Many server problems are caused by loose connections outdated firmware and other issues Use this section to perform basic troubleshooting for common problems Diagnostic flowc...

Page 14: ...hooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server 1 Review the important safety information on page...

Page 15: ...he system Warnings and cautions WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassemb...

Page 16: ...prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free w...

Page 17: ...tem 3 Remove all diskettes CD ROMs DVD ROMs and USB drive keys 4 Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdow...

Page 18: ...d Depending on the server model the contacts may be on the processor or they may be inside the processor socket Never touch the contacts THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGE...

Page 19: ...n above you will then remove all but one of the additional processors CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures i...

Page 20: ...ccur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www...

Page 21: ...see the HP website http h20000 www2 hp com bizsupport TechSupport Document jsp lang en cc us objectID c008 68283 jumpid reg_R1002_USEN Hard drive guidelines SAS and SATA hard drive guidelines When add...

Page 22: ...being accessed but 1 it is not configured as part of an array 2 it is a replacement drive and rebuild has not yet started or 3 it is spinning up during the POST sequence Flashing Flashing Flashing Do...

Page 23: ...lding erasing or it is part of an array that is undergoing capacity expansion or stripe migration Flashing irregularly Amber flashing regularly 1 Hz The drive is active but a predictive failure alert...

Page 24: ...owchart on page 33 o c Class server blade POST problems flowchart on page 34 Operating system boot problems flowchart on page 34 Server fault indications flowchart o Server and p Class server blade fa...

Page 25: ...and maintenance information locate the link for the document 4 HP BladeSystem Power Sizer http www hp com go bladesystem powercalculator Use the Power Sizer to plan your power infrastructure and meet...

Page 26: ...Diagnostic flowcharts 26 Start diagnosis flowchart Use the following flowchart to start the diagnostic process General diagnosis flowchart...

Page 27: ...tic flowcharts 27 The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following fl...

Page 28: ...ay flash Both conditions represent the same symptom For the location of server LEDs and information on their statuses see the server documentation on the HP website http www hp com support Symptoms Th...

Page 29: ...Diagnostic flowcharts 29...

Page 30: ...ss server blade power on problems flowchart c Class server blade power on problems flowchart For the location of server LEDs and information on their statuses see the server documentation on the HP we...

Page 31: ...er does not power on The system power LED is off or amber The health LED is red or amber Possible causes Improperly seated or faulty power supply Loose or faulty power cord Power source problem Improp...

Page 32: ...ms Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty i...

Page 33: ...Diagnostic flowcharts 33 Server and p Class server blade POST problems flowchart...

Page 34: ...lass server blade POST problems flowchart Operating system boot problems flowchart Symptoms Server does not boot a previously installed OS Server does not boot SmartStart Possible causes Corrupted OS...

Page 35: ...re two ways to use SmartStart when diagnosing OS boot problems on a server blade Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade Use a local I O cable and d...

Page 36: ...eated or faulty internal or external component Unsupported component installed Redundancy failure System overtemperature condition Server and p Class server blade fault indications flowchart Some serv...

Page 37: ...Diagnostic flowcharts 37 For the location of server LEDs and information on their statuses see the server documentation on the HP website http www hp com support...

Page 38: ...Diagnostic flowcharts 38 c Class server blade fault indications flowchart...

Page 39: ...be sure the power source meets applicable standards 3 Replace the power cord with a known functional power cord to be sure it is not faulty 4 Replace the power strip with a known functional power stri...

Page 40: ...improper airflow and improper cooling that can lead to thermal damage 1 Check the server LEDs to see if any statuses indicate the source of the problem For LED information refer to the server document...

Page 41: ...attery warning is displayed Action 1 Plug the UPS into an AC grounded outlet for at least 24 hours to charge the batteries and then test the batteries Replace the batteries if necessary 2 Be sure the...

Page 42: ...ot run the utility you may receive a POST error message indicating a configuration error a Check the settings in RBSU b Save and exit the utility c Restart the server For more information on RBSU see...

Page 43: ...ice is properly installed For example a third party PCI or PCI X board may be required to be installed on the primary PCI or PCI X bus respectively Testing the device Action 1 Uninstall the device If...

Page 44: ...rges properly and the storage solution reports a failed battery CD ROM and DVD drive problems System does not boot from the drive Action 1 Be sure the drive boot order in RBSU is set so that the serve...

Page 45: ...tion A problem has occurred with a diskette transaction Action Be sure the directory structure on the diskette is not bad Run the diskette utility to check for fragmentation CHKDSK on some systems Dis...

Page 46: ...ppropriate array diagnostic software on page 78 For array diagnostic software report analysis contact HP support Contacting HP on page 187 The fault LED is illuminated on a hard drive managed by an HP...

Page 47: ...ys and the configuration is dual domain be sure the license key is installed Hard drive is not recognized by the server Action 1 Check the hard drive LEDs to be sure they indicate normal function For...

Page 48: ...system documentation 4 When migrating encrypted data to a new server be sure to follow the recovery procedures in the operating system documentation Server response time is slower than usual Action 1...

Page 49: ...e server 5 Access the IML to see if any event list error messages on page 173 relating to fans are listed 6 Replace any required non functioning fans and restart the server Refer to the server documen...

Page 50: ...or security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a T...

Page 51: ...operly DIMM handling guidelines on page 21 4 Be sure no operating system errors are indicated 5 Restart the server and check to see if the error message is still displayed 6 Run HP Insight Diagnostics...

Page 52: ...at channel For more information see the server documentation on the HP website http www hp com support If the system is configured with HP iLO 2 Firmware version 1 75 the IML message reports the follo...

Page 53: ...ocessor If the problem is resolved after you restart the server the original processor failed CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performin...

Page 54: ...eseller on page 187 Read write issue Action 1 Run the Drive Assessment Test in HP StorageWorks Library and Tape Tools CAUTION Running the Drive Assessment Test overwrites the tape If it is not possibl...

Page 55: ...ulty 6 Discard any media that has been used at temperatures greater than 45 C 113 F or less than 5 C 41 F Graphics and video adapter problems General graphics and video adapter problems are occurring...

Page 56: ...k on the expansion board NOTE All servers automatically bypass onboard video when a video expansion board is present 8 Press any key or enter the password and wait a few moments for the screen to acti...

Page 57: ...nctions correctly after the server restarts 6 Replace the device with a known working equivalent device another similar mouse or keyboard o If the problem still occurs with the new mouse or keyboard t...

Page 58: ...1 Be sure the cables are plugged in as specified in the modem documentation 2 Connect a working telephone directly to the wall jack and then test the line for a dial tone 3 If no dial tone is detected...

Page 59: ...is not in use at another extension before using it 3 Be sure you are dialing the correct telephone number 4 Be sure the modem on the other end is working Modem disconnects while online Action 1 Be su...

Page 60: ...number several times If conditions remain poor contact the telephone company to have the line tested Network controller problems Network controller is installed but not working Action 1 Check the netw...

Page 61: ...f the network driver a Uninstall the network controller driver for the malfunctioning controller in the operating system b Restart the server and run RBSU Be sure the server recognizes the controller...

Page 62: ...s up Action Scan for viruses with an updated virus scan utility General protection fault occurs A general protection fault or general protection error occurs when the Microsoft operating system termin...

Page 63: ...SP1 Slipstream does not exhibit this issue If SP1 Slipstream media is not available the base media installation can be performed using one of the following methods o Install the OS with only one or tw...

Page 64: ...r ROM is current and the configuration is correct 4 Be sure you have printed records of all troubleshooting information you have collected to this point 5 Be sure you have two good backups before you...

Page 65: ...dated virus scan utility Errors occur after a software setting is changed Action Check the system logs to determine what changes were made and then change settings to the original configuration Errors...

Page 66: ...played and the program exits Correct the syntax and then restart the process Access denied on target computer If you specify a networked target computer for which you do not have administrative privil...

Page 67: ...equests the recovery method selected when BitLocker was configured Failure to provide the correct recovery password or passwords results in loss of access to all encrypted data If BitLocker is configu...

Page 68: ...the system ROM is corrupted the system automatically switches to the redundant ROM in most cases If the system does not automatically switch to the redundant ROM perform the following steps 1 Power do...

Page 69: ...nt For more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting...

Page 70: ...pon the first system power up After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU...

Page 71: ...IOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring AMP modes Not all ProLiant servers support all AMP modes RBSU provi...

Page 72: ...art Array Controllers for HP ProLiant Servers User Guide on the HP website http bizsupport2 austin hp com bc docs support SupportManual c01608507 c01608507 pdf To configure arrays see the Configuring...

Page 73: ...nformation about the controller and its features see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website http bizsupport2 austin hp com bc docs support SupportManual c0...

Page 74: ...ar the warning 6 Enter the serial number and press the Enter key 7 Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified personnel This value shou...

Page 75: ...t server Send alerts from iLO or iLO 2 regardless of the state of the host server Access advanced troubleshooting features through the iLO or iLO 2 interface Diagnose iLO or iLO 2 using HP SIM through...

Page 76: ...alled operating system installation To access the Erase Utility use the System Erase button on the home screen of the SmartStart CD SmartStart software on page 69 Redundant ROM support The server enab...

Page 77: ...SI Diagnosis feature NOTE This feature is only available in HP Insight Diagnostics Online Edition The HP Insight Diagnostics Online Edition HP Insight Diagnostics on page 77 provides the capability to...

Page 78: ...owing From within HP SIM From within Survey Utility From within operating system specific IML viewers o For NetWare IML Viewer does not apply to HP ProLiant DL980 Servers o For Windows IML Viewer o Fo...

Page 79: ...obligation with HP It is integrated with HP Systems Insight Manager A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both v...

Page 80: ...he PSP website http h18000 www1 hp com products servers management psp html Operating system version support Refer to the operating system support matrix http www hp com go supportos Firmware The Smar...

Page 81: ...nt Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features Works offline...

Page 82: ...line The process of updating system or option firmware is referred to as a flash process or flashing the ROM A firmware or ROM flash removes the existing version of firmware from the ROM and replaces...

Page 83: ...t Redundant ROM When a ROM flash fails or the system ROM becomes corrupted disaster recovery enables administrators to update the system ROM with a Systems ROMPaq Diskette or USB key To use this featu...

Page 84: ...the firmware version 6 If a TPM is installed and enabled on the server enable BitLocker after the firmware update is complete For more information see the operating system documentation Several tools...

Page 85: ...s utilities to restore or upgrade the System ROM on ProLiant servers ROMPaq Diskette A Windows based utility to create a bootable 1 44 MB diskette that can be used to restore or update the System ROM...

Page 86: ...Insert the Firmware Maintenance CD or DVD or Smart Update Firmware DVD The firmware maintenance interface opens automatically In Linux if autostart is not enabled you must manually start the CD or DVD...

Page 87: ...without removing the processor on page 87 Updating system ROM after removing the processor on page 87 Updating system ROM without removing the processor If the Unsupported Processor Detected message...

Page 88: ...ite papers contain in depth details and procedures Topics include HP products HP technology OS networking products and performance Refer to one of the following websites HP Business Support Center htt...

Page 89: ...itional product information Refer to product information on the HP Servers website http www hp com country us eng prodserv servers html Registering the server To register the server refer to the HP Re...

Page 90: ...on instructions and board layouts Refer to the hood labels and the server user guide The hood labels are inside the access panels of the server and the server user guide is available in the following...

Page 91: ...SmartStart installation poster if the server supports SmartStart in the HP ProLiant Essentials Foundation Pack Installation and configuration information for the server setup software Refer to the ser...

Page 92: ...e on the Management CD or DVD or the HP website http www hp com go hpsim Fault tolerance security care and maintenance configuration and setup Refer to the server documentation available in the follow...

Page 93: ...elerator board Action Install an array accelerator board on an array controller If an array accelerator board is installed check for proper seating on the array controller board Accelerator Error Log...

Page 94: ...drives Posted writes operations are restored Accelerator Status Dirty Data Detected Unable to write dirty data to drives Description At least one cache line contains dirty data that the controller has...

Page 95: ...oard has been permanently disabled It will remain disabled until it is reinitialized using ACU Action Check the Disable Code field Run ACU Array Configuration Utility on page 72 to reinitialize the ar...

Page 96: ...the batteries do not recharge within 36 powered on hours Board in Use by Expand Operation Description Array accelerator memory is in use by a capacity expansion or RAID migration Action The array acc...

Page 97: ...up utility to configure the NVRAM Controller Firmware Needs Upgrading Description Controller firmware is below the latest recommended version Action Update the controller to the latest firmware versio...

Page 98: ...are Needs Upgrading Description Firmware on this physical drive is below the latest recommended version Action Update the drive to the latest firmware version Firmware maintenance on page 82 Drive Bay...

Page 99: ...ng down any external drive enclosures Drive Bay X is Failed Description The indicated physical drive has failed Action 1 Check for loose cable connections Loose connections on page 20 2 If cable conne...

Page 100: ...ve X Indicates Position Y Description Message indicates a designated physical drive which seems to be scrambled or in a drive bay other than the one for which it was originally configured Action 1 Exa...

Page 101: ...Sufficient Voltage Description The operation of the array accelerator board has been disabled due to less than 75 of the battery packs being at the sufficient voltage level Action Replace the array ac...

Page 102: ...rives after the system is powered down or if a loose cable or malfunction prevents the drives from spinning up Action If a drive or enclosure has been removed or disconnected do the following 1 Power...

Page 103: ...has been removed or disconnected do the following 1 Power down the server 2 Check cabling 3 Power up the server and storage enclosure at the same time If drives are failed or purposely removed while...

Page 104: ...ked down Action If you select the reduced power mode in RBSU the processor are displayed as their reduced speed during POST This message indicates that the RBSU reduced power mode has been enabled and...

Page 105: ...ndition that caused the error if possible or replace the drive SCSI Port X Drive ID Y Firmware Needs Upgrading Description Drive firmware may cause problems and should be upgraded Action Update the dr...

Page 106: ...unity Refer to the server documentation for drive replacement information before performing this operation SCSI Port X Drive ID Y S M A R T Predictive Failure Errors Have Been Detected in the Power Mo...

Page 107: ...n Action Be sure the side panel of the storage unit is securely closed Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure SOLUTION Replace the power supply Description A power supply in...

Page 108: ...on error detected A configured array of drives was moved from another controller that supported more drives than this controller supports SOLUTION Upgrade the firmware on this controller If this doesn...

Page 109: ...er to the server documentation for supported configurations and cabling guidelines 2 Restore to the original configuration Swapped cables or configuration error detected The configuration information...

Page 110: ...ther controller If both controllers give POST messages in one slot but not the other it is a system board problem If one of the controllers gives POST messages and the other controller does not replac...

Page 111: ...error messages displayed by the controller If this does not solve the problem contact an HP authorized service provider Contacting HP technical support or an authorized reseller on page 187 Unknown D...

Page 112: ...cts that NVRAM is corrupted The default values are restored This message does not display if a user has intentionally invalidated the configuration through RBSU by erasing NVRAM WARNING Resetting Corr...

Page 113: ...list of all ADU Array diagnostic software on page 78 error messages ADU is being replaced by the ACU diagnostics feature Diagnostics tasks on page 72 If the following versions are installed on the ser...

Page 114: ...Accelerator The cache is disabled because a capacitor has failed to charge to an acceptable level Action Replace the capacitor Array Accelerator The cache is disabled because the backup operation to...

Page 115: ...ove those drives to another controller where the logical volumes can be recreated If a drive contains a valid logical volume that is in use and a lost logical volume then do not move that drive to ano...

Page 116: ...ains more logical drives than are supported in the current configuration Any configuration command e g logical drive creation array expansion etc or modification to the controller will result in the l...

Page 117: ...ntroller cannot be configured CACHE STATUS PROBLEM DETECTED The cache on this controller has a problem To prevent data loss configuration changes to this controller are not allowed Please replace the...

Page 118: ...hysical drive cannot be migrated or extended while the erase operation is in progress Failed Array Controller code lockup Code Restart the server and run a diagnostic report Install the latest version...

Page 119: ...gical drive state The logical drive is queued for expansion Action No action is required Logical drive state The logical drive is queued for rebuilding Action No action is required Normal operations c...

Page 120: ...rted for configuration and should be disconnected from this controller Action Replace the physical drive with a drive supported by the controller Physical Drive State Single ported drives are not supp...

Page 121: ...e part of a redundant pair of controllers but redundancy is temporarily disabled Redundancy is temporarily disabled because capacity expansion extension or migration is in progress Redundancy will be...

Page 122: ...te SSD has less than an estimated 56 days before it reaches the maximum usage limit for writes wearout and should be replaced as soon as possible Action Replace the SSD as soon as possible Smart SSD S...

Page 123: ...ions HP ProLiant p Class server blades do not have speakers and thus do not support audio output Disregard the audible beeps information if the server falls into this category IMPORTANT This guide pro...

Page 124: ...age indicates RAID Memory is enabled and indicates the amount of memory reserved for this feature Action None An Unexpected Shutdown occurred prior to this power up Audible Beeps None Possible Cause T...

Page 125: ...d PCI Express boards or reseat loose PCI Express boards Fatal Front Side Bus Error Audible Beeps None Possible Cause The processor front side bus experienced a fatal error Action 1 Run Insight Diagnos...

Page 126: ...e Channel adapter High Temperature Condition detected by Processor X Audible Beeps None Possible Cause Ambient temperature exceeds recommended levels fan solution is insufficient or fans have failed A...

Page 127: ...er to the applicable server user guide memory requirements Invalid Password System Halted Audible Beeps None Possible Cause An invalid password was entered Action Enter a valid password to access the...

Page 128: ...Refer to the server documentation for supported processors Be sure that all installed processors are the same speed Network Server Mode Active and No Keyboard Attached Audible Beeps None Possible Caus...

Page 129: ...urs replace the keyboard Parity Check 2 System DIMM Memory Audible Beeps None Possible Cause An uncorrectable error memory event occurred in a memory DIMM Action Run Insight Diagnostics HP Insight Dia...

Page 130: ...em board See the server documentation for supported processors If the processor is supported remove the processor update the system to latest ROM and then reinstall the processor Redundant ROM Detecte...

Page 131: ...fans running at higher speeds will be utilized to allow the system to operate with this DIMM installed Audible Beeps None Possible Cause Unsupported DIMMs are installed that do not contain a temperatu...

Page 132: ...n bay X Audible Beeps 1 long 1 short Possible Cause The power supply in bay X is not supported by the server Action Install a supported power supply in bay X For supported power supplies see the serve...

Page 133: ...not work unless the OS or device driver properly configure the card Typically this message only occurs when PCI cards with a PCI to PCMCIA bridge are installed Action Refer to the operating system doc...

Page 134: ...ROM Error Audible Beeps None Possible Cause Options ROM on a PCI PCI X or PCI Express device is corrupt Action If the device is removable remove the device and verify that the message disappears Upda...

Page 135: ...None Possible Cause 8237 DMA controllers 8254 timers and similar devices CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board re...

Page 136: ...you may need to replace the onboard battery 163 Time Date Not Set Audible Beeps 2 long Possible Cause Invalid time or date in configuration memory Action Run the server setup utility and correct the...

Page 137: ...or sequentially Audible beeps 1 long 1 short Possible cause The system is configured with only one FBDIMM and the system does not support single FBDIMM mode or multiple FBDIMMs are installed but were...

Page 138: ...nk X Not Utilized Audible Beeps 1 long 1 short Possible Cause Installed DIMMs in the same bank are of different sizes Action Install correctly matched DIMMs 207 Invalid Memory Configuration Unsupporte...

Page 139: ...m board 209 Online Spare Memory Configuration No Valid Banks for Online Spare Audible Beeps 1 long 1 short Possible Cause Two valid banks are not available to support an online spare memory configurat...

Page 140: ...problem persists 210 Memory Board Failure on board X Audible Beeps 1 long 1 short Possible Cause A problem exists with a memory board powering up properly Action Exchange DIMMs and retest Replace the...

Page 141: ...e controller failure occurred Action 1 Be sure the keyboard and mouse are connected CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the syste...

Page 142: ...n the system is preventing the parallel port from working correctly Action 1 If you have recently added new hardware remove it to see if the hardware is the cause of the conflict 2 Run the server setu...

Page 143: ...e diskette drive from operating properly Action 1 Run the server setup utility to configure the diskette drive port address and manually resolve the conflict 2 Run Insight Diagnostics HP Insight Diagn...

Page 144: ...o Always populate the server with air baffles blanks and heatsinks o Always operate the server with the access panel installed Temperature Only operate the server in a room where the temperature does...

Page 145: ...e failed fans 1611 Fan x Failure Detected Fan Zone I O Audible Beeps 2 short Possible Cause Required fan is not installed or spinning Action 1 Check the fans to be sure they are working 2 Be sure each...

Page 146: ...he failed fans 4 If a known working replacement fan is not spinning replace the assembly 1611 Power Supply Zone Fan Assembly Failure Detected Single fan failure Assembly will provide adequate cooling...

Page 147: ...ay X Audible Beeps None Possible Cause The power supply has failed or it is installed but not connected to the system board or AC power source Action Reseat the power supply firmly and check the power...

Page 148: ...e cache module has failed or is experiencing a fault Action Replace the cache module 1704 Unsupported Virtual Mode Disk Operation System Halted Audible Beeps None Possible Cause The operating system c...

Page 149: ...a loss may occur Physical drive s detected which had been previously attached to a non array controller Any non array data on these drives will be lost unless they are removed To save data turn off sy...

Page 150: ...eprogram the backup ROM Action 1 Update the controller to the latest firmware version Firmware maintenance on page 82 2 If the problem persists replace the controller 1714 Slot X Drive Array Redundant...

Page 151: ...ne Possible Cause The firmware does not support the number of devices currently attached to the controller Action If release notes indicate that support for additional devices has been added upgrade t...

Page 152: ...le Beeps None Possible Cause The logical drive configuration has been updated automatically following physical drive position changes Action No action is required 1725 Slot X Drive Array Optional SIMM...

Page 153: ...rmal Shut Down Detected With Write Cache Enabled Audible Beeps None Possible Cause No array accelerator battery backup exists on the array controller but caching was enabled Any data that may have bee...

Page 154: ...e firmware upgrade needed run Flash Components Unable to read firmware version of one or more components Audible Beeps None Possible Cause An incorrect enclosure firmware version is installed or an en...

Page 155: ...sures to ensure the integrity of the system data When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a pos...

Page 156: ...o direct loopback of controller ports Redundant I O module supported and unsupported storage boxes are cabled together Refer to product user guide Audible Beeps None Possible Cause Incorrect redundant...

Page 157: ...eld in an offline state to ensure that the drives remain blank until re enabled by the user Action Replace each drive in the list or re enable each drive in the list using one of the following methods...

Page 158: ...the drives back to the original controller If Capacity Expansion operations are pending be sure that the original Array Accelerator module is attached If all logical drives have been disabled upgrade...

Page 159: ...ves to original controller or enter license key Audible Beeps None Possible Cause The controller model does not support the configuration on the drives or the license key is inactive or missing Action...

Page 160: ...Array Redundant Controller Error Unable to read slot position bad motherboard or controller Audible Beeps None Possible Cause A redundant controller problem or defective system board exists Action 1 R...

Page 161: ...ator has been reattached Expansion will resume when Array Accelerator has been replaced Expansion will resume when Array Accelerator RAM allocation is successful Expansion will resume when Array Accel...

Page 162: ...from backup Replace drive or array accelerator as appropriate 1770 Slot X Drive Array Disk Drive Firmware Update Recommended Please upgrade firmware on the following drive model s using ROM Flash Com...

Page 163: ...ill not be available until the cables are attached correctly Audible Beeps None Action For cabling configuration information see the storage enclosure documentation 1776 Slot X Drive Array SCSI Bus Te...

Page 164: ...verheated Condition Detected SCSI Port Y Side Panel must be Closed to Prevent Overheating SCSI Port Y Redundant Power Supply Malfunction Detected SCSI Port Y Wide SCSI Transfer Failed SCSI Port Y Inte...

Page 165: ...ironment threshold was violated on the drive enclosure Action Check the cooling fan operation by placing a hand over the fan Be sure the internal plenum cooling fan in tower servers or storage systems...

Page 166: ...Logical drive s reenabled Restore data from backup if replacement drive s have been installed Audible Beeps None Possible Cause Previously failed logical drives are attached to the controller Action...

Page 167: ...ncorrect EEPROM type Init failure cmd h err h Command failure cmd h err h Self test failure ErrCode h I2C NVRAM reconfiguration failure PCI bridge missing PCI bridge disabled check System ROM version...

Page 168: ...ives than the current controller To avoid data loss turn system power OFF and reattach drives to the original controller Configuration information indicates drives were configured on a controller with...

Page 169: ...ollowing if a spare drive is activated On Line Spare Drive is being Activated On Line Spare Drive Active On Line Spare Drive Failed Audible Beeps None Possible Cause Hard drive X failed or cable is lo...

Page 170: ...er to see if the problem still exists 6 If configured for fault tolerant operation and the RAID level can sustain failure of all indicated drives a Press the F2 key to fail the drives that are not res...

Page 171: ...in array accelerator has been lost Action 1 Verify the integrity of the data stored on the drive Power was not restored within enough time to save the data 2 Perform orderly system shutdowns to avoid...

Page 172: ...test Depending on the array controller model the cache may be disabled or the controller might not be usable until this problem is corrected Action Replace the array accelerator daughter board 1799 Sl...

Page 173: ...problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components IMPORTANT This guide provides information f...

Page 174: ...vent Type System lockup Action Refer to the operating system documentation Corrected Memory Error Threshold Passed Slot X Memory Module Y Corrected Memory Error Threshold Passed System Memory Correcte...

Page 175: ...ow the guidelines provided in Performing processor procedures in the troubleshooting process on page 18 Failure to follow the recommended guidelines can cause damage to the system board requiring repl...

Page 176: ...f you believe the system board requires replacement contact HP Technical Support Contacting HP on page 187 before proceeding Action Replace the board on which the processor is installed Uncorrectable...

Page 177: ...r codes LED code 9 1 9 2 9 3 9 4 9 5 9 6 9 7 9 8 9 9 9 10 9 11 or 9 12 Location Server blade management module Action Perform the following steps to resolve the problem Stop when the problem is resolv...

Page 178: ...ess the server blade management module reset button 2 Reseat the interconnect device For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com pr...

Page 179: ...http www hp com products servers proliant bl p class info 3 Replace the interconnect module For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www h...

Page 180: ...1 1 or 1 2 Power Supply Slot 2 2 1 or 2 2 Power Supply Slot 3 3 1 or 3 2 Power Supply Slot 4 4 1 or 4 2 Power Supply Slot 5 5 1 or 5 2 Power Supply Slot 6 6 1 or 6 2 Action Perform the following steps...

Page 181: ...des in this format indicate memory related errors See Memory related port 85 codes on page 182 for more information 6xh Port 85 codes in this format indicate expansion board related errors See Expansi...

Page 182: ...essors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 18 Failure to follow the recommended guidelines can cause damage to the syste...

Page 183: ...r each installation to isolate any failed memory boards if applicable 5 Replace the DIMMs with a remaining bank of memory 6 Replace the memory board if applicable 7 Replace the system board IMPORTANT...

Page 184: ...h the next step 1 Bring the server to base configuration by removing all components that are not required by the server to complete POST For more information see Breaking the server down to the minimu...

Page 185: ...heterogeneous processor environment Action None Message ID 4141 Severity Warning Description Only X out of the X installed processors have been started by the operating system The system will continue...

Page 186: ...ror Action CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 18 Failure to follow...

Page 187: ...nformation about Care Packs see the HP website http pro aq sama houston hp com services cache 10950 0 0 225 121 html Customer self repair What is customer self repair HP s customer self repair program...

Page 188: ...o Verification of latest firmware on array controllers and drives Results from attempts to clear NVRAM Operating system information you need Depending on the problem you may be asked for certain piec...

Page 189: ...or a file named etc distribution release for example etc redhat release Kernel version in use Output from the following commands performed by root o lspci v o uname a o cat proc meminfo o cat proc cpu...

Page 190: ...ion of the PSP used o List of drivers from the PSP Printouts or electronic copies to e mail to a support technician of o SYS SYSTEM SYS LOG ERR o SYS SYSTEM ABEND LOG o SYS ETC CPQLOG LOG o SYS SYSTEM...

Page 191: ...to a support technician of o IBMLAN INI o PROTOCOL INI o CONFIG SYS o STARTUP CMD o SYSLEVEL information in detail o TRAPDUMP information if a TRAP error occurs A directory listing of o C o C OS2 o C...

Page 192: ...Core System Support If HP drivers are installed with a DU o DU number o List of drivers in the DU diskette The drive subsystem and file system information o Number and size of partitions and logical...

Page 193: ...tion Utility ADG Advanced Data Guarding also known as RAID 6 ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BMC baseboard management controller CCITT Intern...

Page 194: ...Supplement EISA Extended Industry Standard Architecture ESD electrostatic discharge FBDIMM fully buffered DIMM FDT Firmware Deployment Tool HP SIM HP Systems Insight Manager IDE integrated device elec...

Page 195: ...differential MMX multimedia extensions NMI non maskable interrupt NVRAM non volatile memory OBDR One Button Disaster Recovery ORCA Option ROM Configuration for Arrays PCI X peripheral component inter...

Page 196: ...Package Manager SAN storage area network SAS serial attached SCSI SATA serial ATA SIM Systems Insight Manager SIMM single inline memory module SP1 Service Pack 1 SSD support software diskette TPM trus...

Page 197: ...Acronyms and abbreviations 197 VCRM Version Control Repository Manager VGA video graphics array...

Page 198: ...ery ASR 73 B backplane error codes 179 backup issue tape drive 53 backup restoring 63 batteries insufficient warning when low 40 batteries replacing 43 battery 40 43 100 112 142 beep codes 122 BIOS Se...

Page 199: ...drivers 78 89 drives troubleshooting 45 DVD ROM drive 43 E ECC errors 93 EISA expansion bus master timeout 173 electrostatic discharge 16 end user license agreement EULA 84 85 energy saver features 55...

Page 200: ...splay 172 IML Integrated Management Log 51 77 135 172 Important Safety Information document 14 information required 186 187 infrastructure error codes 175 Insight Diagnostics 76 78 172 installation an...

Page 201: ...72 OS boot problems flowchart 33 overheating 175 P panic error 62 parallel port 141 parameters 65 parity errors 92 99 128 part numbers 88 89 passwords 126 patches 62 PCI boards 42 PCI bus error 173 P...

Page 202: ...n 153 154 redundant controller operation 102 redundant path failure 120 redundant ROM 66 75 82 129 registering the server 88 reloading software 63 remote ROM flash 65 66 remote ROM flash problems 65 r...

Page 203: ...Online ROM flash component utility 80 system overheating 175 system power supplies not redundant 175 system power supply failure 175 system ROM 81 86 System ROMPaq Firmware Upgrade Utility 84 T tape...

Page 204: ...204 W warning messages 110 111 warnings 15 88 website HP 87 88 websites reference 24 87 what s new 8 when to reconfigure or reload software 63 white papers 87 89 Windows Event Log processor error code...

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Compaq ML570 - ProLiant - 1 GB RAM, Troubleshooting Manual

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