Compaq Deskpro 2000
2-37
Table 2-28
Continued
Problem
Cause
Solution
Diagnostics passes, but
the computer does not
communicate with the network.
1. Network drivers are not loaded, or
driver parameters do not match
current configuration.
2. The network controller is not
configured for this computer.
3. The network controller interrupt or
memory overlaps the interrupt or
memory of an expansion board.
1. Make sure the network drivers are loaded and that the
driver parameters match the configuration of the network
controller.
2. In Windows 3.1, run Network Setup found in the Control
Center, and reconfigure the network controller and/or
driver. Ensure that the driver parameters match the new
configuration. In Windows 95 or Windows NT, select the
Network icon at the Control Panel.
Reconfigure the driver if necessary, using the Network
Setup found in the Control Center.
3. Run Computer Setup and modify the network controller
memory value.
Network controller stopped
working when an expansion board
was added to the computer.
1. Network drivers are not loaded or
driver parameters do not match the
current configuration.
2. The cable is not securely connected.
3. The network controller interrupt or
memory overlaps the interrupt or
memory of another expansion board.
4. The network controller require drivers.
5. The files containing the network
drivers are corrupted.
1. Make sure that the network drivers are loaded and that
the driver parameters match the configuration of the
network controller using Network Setup found in the
Control Center.
2. Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
3. Run Computer Setup and modify the network controller
memory value.
4. Verify that the drivers were not accidentally deleted when
the drivers for a new expansion board were installed.
5. Reinstall the network drivers, using the backup diskettes
and then run Computer Setup.
Network controller stopped
working without apparent cause.
1. The files containing the network
drivers are corrupted.
2. The cable is not securely connected.
3. The network controller
is defective.
1. Reinstall the network drivers using the backup diskettes
and then run Computer Setup.
2. Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
3. Replace the network controller or system board.
Summary of Contents for Deskpro 2000 Series
Page 1: ...MAINTENANCE SERVICE GUIDE COMPAQ DESKPRO 2000 SERIES OF PERSONAL COMPUTERS...
Page 2: ...243064 001 243211 001...
Page 4: ...CPS...
Page 32: ...1 20 Product Description Figure 1 6 Drive Positions on the Minitower Computer...
Page 34: ...1 22 Product Description Figure 1 7 Rear Panel Connectors...
Page 82: ...3 2 Illustrated Parts Catalog 3 1 System Unit Figure 3 2 System Unit Desktop...
Page 84: ...3 4 Illustrated Parts Catalog Figure 3 3 System Unit Minitower...
Page 86: ...3 6 Illustrated Parts Catalog 3 2 Mass Storage Devices Figure 3 4 Mass Storage Devices...
Page 88: ...3 8 Illustrated Parts Catalog 3 3 Cables Figure 3 5 Cables...
Page 96: ...3 16 Illustrated Parts Catalog 3 6 Monitors Figure 3 9 Monitors...
