Comelit IPNVR916A, Manual

Page: 132 / 135

User’s Manual
124
Troubleshooting
Problem Possible Solution
Login fails indicating no
server running. Click the button in the login screen and check that information about
the NVR system is set up correctly.
Monitoring is not available.
Check that devices have been added to a device group.
Check that you have authority for monitoring.
The connection was released
during monitoring and the
Client system repeats
reconnecting.
Check the device status and the network connections for the device and
NVR system.
No live video.
Check the camera connections in the device.
Video display might lag because of system or network congestion.
Two-way audio
communication is not
available.
Check the speaker and microphone connections in the device and the
NVR system.
Check the audio input and output settings of the device.
Two-way audio communication is one-to-one communication. If the
device is already in audio communication with another system, try again
when the other audio communication is disconnected.
Recording is not available.
Check that hard disk drives have enough space and a recording schedule
is set up.
Check the device registration information. The recording function is
supported only for a device registered as
admin
user.
Check the recording status of the device. If
the same
device is registered
on another NVR system or a recording service of iNEX system, only
the first NVR system or recording server that is connected to the device
records video. Once a NVR system or a recording service connects to
the device, other NVR systems or recording servers will not record video
from the device unless connection of the first NVR system or recording
service is released. To record video in the current NVR system, delete
the device registration or disable the device in the other NVR system
or iNEX system by editing the device information.
Recording OSD is not
displayed.
The recording OSD might be displayed later or for longer than the
scheduled time because of the recording delays caused by system
congestion.
Cannot operate the iNEX
program because of wrong
ID and password. Uninstall and reinstall the iNEX program. You must delete all saved data,
and the deleted data cannot be restored. Ask your dealer or distributor
about uninstalling and reinstalling of the iNEX program.
Cannot operate the iNEX
program because of wrong
port number.
Check that the current port number is used in other programs or filtered
or blocked for security purposes and change the port number during the
Service Manager program setup. The default port number of administration
service is 11001, recording service is 11002, monitoring service is 11004
and federation service is 11000.
I want to access Windows.
To protect unnecessary system crashes, Windows is blocked. Ask your
dealer or distributor about accessing Windows.
A logo appears and then
freezes, or sometimes the
screen is black.
There is a problem with the Main Board. Reboot the NVR system. If
it happens often, ask your dealer or distributor.