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Using The
Attendant Features

10.1 Creating The LCD Messages

System users send and receive non-verbal messages for display on their
LCD speakerphones. Users send these messages so that callers will know
their status when the callers get no answer. Or system users use a
message to respond to a subdued off-hook voice announcement. LCD
messages are either those that the DXP system provides or those that you
create. The system provides five messages; you can add an additional 25
customized messages as needed. You can even store customized
messages in place of the default messages if you wish, thus increasing
the number of custom messages available. Distribute a list of the LCD
messages to the system users for their reference and use.

10

GCA70–226

Using The Attendant Features

LCD Speakerphone Reference Manual 10 – 1

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Summary of Contents for DigiTech 7700S Series

Page 1: ...es Digital Communications System LCD Speakerphone System Reference Manual R 1 2 4 7 0 8 9 5 6 3 ABC GHI PRS OPER TUV WXY JKL MNO DEF SPKR HOLD TAP ITCM T C MUTE unisyn05 cdr DIGITECH COMDIAL SPKR TAP TRANS CONF MUTE HOLD ITCM ...

Page 2: ...lication will not operate if some other feature is activated Comdial disclaims all liability relating to feature non compatibility or associated in any way with problems which may be encountered by incompatible features Notwithstanding anything contained in this publication to the contrary Comdial makes no representation herein as to the compatibility of features 2 12 97 This reference manual appl...

Page 3: ... Voice Voice Announcement 2 6 3 Making Calls 3 1 3 1 Dialing Automatically 3 1 3 2 Dialing Manually 3 2 3 3 Redialing A Previously Dialed Number 3 2 3 4 Using Line Groups 3 4 3 5 Waiting For A Line Queuing 3 5 3 6 Making Intercom Calls 3 6 3 7 Camping On At A Busy Station And Waiting For An Automatic Callback 3 7 3 8 Camping On At An Idle Station And Waiting For An Automatic Callback 3 8 3 9 Sendi...

Page 4: ...e Calls 7 2 7 3 Displaying Status Of Busy Lines And Stations 7 2 7 4 Displaying Button Functions Button Query 7 3 7 5 Diverting Incoming Calls To Another Station 7 3 7 6 Entering Account Codes 7 4 7 7 Entering Authorization Codes 7 5 7 8 Forwarding Calls 7 6 7 9 Listening To A Call Over The Telephone Speaker Group Listening 7 7 7 10 Making A Call Non Private Privacy Release 7 8 7 11 Monitoring A C...

Page 5: ...Programming For Speed Dialing 9 1 9 2 Storing Speed Dial Numbers 9 3 9 3 Storing DSS Numbers 9 4 9 4 Storing The Feature Buttons 9 5 9 5 Storing The Response Message Button 9 7 9 6 Storing Access Codes 9 8 9 7 Setting A Reminder Alert 9 9 10 Using The Attendant Features 10 1 10 1 Creating LCD Messages 10 1 10 2 Disabling A Station 10 5 10 3 Disabling A Telephone Line 10 6 10 4 Enabling Or Disablin...

Page 6: ...ion 10 22 10 14 Using The Special Attendant Buttons 10 28 10 15 Viewing The System Status Log 10 31 11 Operating Your Telephone With A DSS BLF Console 11 1 11 1 OperatingYour Telephone With A DSS BLF Console 11 1 12 Troubleshooting Your Telephone 11 1 Publication Index I 1 Appendix A Quick Reference Guide A 1 Contents GCA70 226 vi LCD Speakerphone Reference Manual ...

Page 7: ...ghts Mean The operation chapters define often used features and provide instructions for their use These are titled 2 Answering Calls 3 Making Calls 4 Placing Calls On Hold 5 Transferring Calls 6 Conferencing Calls The special purpose features of the telephone are grouped into one chapter titled 7 Using The Other Telephone Features Your telephone provides several non verbal ways to communicate usi...

Page 8: ... speakerphone the microphone and loudspeaker are farther away from you than when you use a handset Both the signal from the loudspeaker and the signal to the microphone must be strengthened When microphones and loudspeakers are close together such as in a speakerphone additional amplification typically generates a ringing sound public address systems do this if the volume is too high or the microp...

Page 9: ...NO DEF SPKR HOLD TAP ITCM T C MUTE Impression LCD Speakerphone DIGITECH COMDIAL SPKR TAP TRANS CONF MUTE HOLD ITCM dtech001 TRANSFER CONFERENCE Button SPEAKER Button Speaker Volume Control INTERCOM Button Handset Microphone Opening DigiTech LCD Speakerphone GCA70 226 Introducing The LCD Speakerphone LCD Speakerphone Reference Manual 1 3 ...

Page 10: ...ide the best switching constant sound patterns such as elongating your words and playing externally supplied music may prevent the sound activated switches from operating properly Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and the microphone Rooms with hard flat surfaces that reflect s...

Page 11: ...ecorder Stores a button that selects tape recorder operation through the auxiliary jack ARING Auxiliary Ringer Stores a button that selects auxiliary ringer operation through the auxiliary jack ARDL Automatic Redial Redials a busy call once a minute for 10 minutes BKSP Backspace While programming a speed dial number backspace erases an incorrect entry CALL Call Calls a station that turned on your ...

Page 12: ...amming session FEAT Feature Presents several different features that you can store at programmable buttons for later use GPLSN Group Listen When chosen as a feature stores a button that enables loud speaker broadcast of distant party s voice HDSET Headset When chosen as a feature stores a button that enables headset operation HAVE HOLD Ask Caller To Hold Send a non verbal response to a SOHVA calle...

Page 13: ...on location PRIV Privacy When chosen as a feature stores a button that releases privacy for a current call QUERY Button Query Displays program status of any button RECON Reconnect Reconnect you to a transferred call RING Ring Tone Select different ringing tones SAVE Save Number Temporarily saves the last number you dialed When chosen as a feature stores a button that provides the function SDIAL Sp...

Page 14: ...m receiving a SOHVA Also blocks voice calls sent over the speaker When chosen as a feature stores a button that provides the function TRACK Send Tracker Page Allows you to page the station you are calling on their Tracker Pager Features marked with an asterisk are available only on DigiTech telephones Introducing The LCD Speakerphone GCA70 226 1 8 LCD Speakerphone Reference Manual ...

Page 15: ...old when hold light is flashing in order to access with the TAP button a call other than the last one placed on hold information about each held call appears in your display as you scroll through them Scrolls through LCD response messages Interactive Buttons Provide quick and easy access to system features Provide straightforward button programming without dialing codes the interactive buttons the...

Page 16: ...unds distant party s voice Sounds ringing and call in progress tones Speaker Button SPKR Turns your speaker on or off Disconnects a call when you are on a handsfree call Ends or cancels programming TAP Button Recalls dial tone or generates a hookflash Retrieves held calls or last call placed on hold Transfer Conference Button T C Transfers calls Sets up conference calls Volume Control Rocker Switc...

Page 17: ...will be answered when you take you telephone off hook Winking green with repetitive off periods line is on hold at your station Winking red the call has been placed on hold by another station Fluttering orange line placed on hold has recalled your station Fluttering red the line put on hold by another station has recalled Next to a fixed feature or programmable feature button Steady red the featur...

Page 18: ... hook and busy speakerphone mode is active On steady with telephone on hook and idle background music is turned on On steady with telephone off hook and busy group listen is active Flashing feature viewing and programming is in progress Above the MUTE button On steady called party cannot hear your conversation Introducing The LCD Speakerphone GCA70 226 1 12 LCD Speakerphone Reference Manual ...

Page 19: ...DEF SPKR HOLD TAP ITCM T C MUTE Interactive Buttons Impression LCD Speakerphone DIGITECH COMDIAL SPKR TAP TRANS CONF MUTE HOLD ITCM dtech002 Mute Light Intercom Light Hold Light Message Waiting Light Line Lights DSS BLF Lights one for each button Speaker Light Interactive Buttons DigiTech LCD Speakerphone GCA70 226 Introducing The LCD Speakerphone LCD Speakerphone Reference Manual 1 13 ...

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Page 21: ...ress button of ringing line if flashing light is red 2 Speak toward the telephone lift handset if you desire privacy OR lift handset if light is flashing orange When a call rings at your station the ringing line number or name appears in the display along with the options ANS Answer and DND Do Not Disturb The caller information and the ANS and DND features are very useful when multiple lines are r...

Page 22: ... if you wish See the discussion titled Blocking Voice Announce Calls for details When you hear intercom ringing followed by a caller s voice 1 Speak toward the telephone to answer lift handset if you desire privacy When you hear intercom ringing two short ring bursts 1 Press INTERCOM and speak toward telephone lift handset if you desire privacy When an intercom call rings at your station the numbe...

Page 23: ... the BLF light shows activity status at the monitored telephone To monitor another telephone 1 Observe the BLF light indications next to the personal intercom appearance DSS button Off idle Flashing ringing On busy or on hold NOTE If you do not have the station monitoring feature the BLF light shows just the following information Off idle On busy To call an idle monitored station or to answer one ...

Page 24: ...han those default values detailed in this procedure When in doubt ask your system attendant what codes are active at your site If your telephone rings 1 Press button of ringing line if flashing light is red 2 Speak toward the telephone lift handset if you desire privacy OR lift handset if light is flashing orange When you hear loud ringing anywhere in the system 1 Lift handset 2 Press INTERCOM 3 D...

Page 25: ...s INTERCOM 2 Dial 4 3 Dial extension number of ringing telephone 4 Speak toward telephone to answer call Lift handset if privacy is desired If you have programmed a PICKUP button on your telephone see Storing The Feature Buttons in the chapter titled Programming Your Telephone in this guide you may make a call pick up either within your group or at a specific station inside or outside your group u...

Page 26: ...Y button and speak into handset Distant party cannot hear response To return to distant party after your reply is complete release the REPLY button Non verbally Response Messaging If the announcing station has an LCD speakerphone press MSG message then press HAVE HOLD have the caller hold TAKE MSG take a message or CALL BACK I will call back to send the appropriate message The message appears in t...

Page 27: ...matically dial a speed dial number stored at one of the programmable buttons on your station 1 Press preprogrammed speed dial button line selection is usually a part of the stored speed dial number OR press preprogrammed SHIFT button then press preprogrammed button to choose number stored as a second choice at that button With your station idle you can automatically dial a personal or system speed...

Page 28: ... can redial it once or initiate a repeated redialing The system temporarily saves the first 16 digits of this last manually dialed number for your redial use You can temporarily save the first 16 digits of this last manually dialed number for later redial by using the SAVE interactive button or by using a SAVED NUMBER REDIAL button that you or your system installer has preprogrammed A saved number...

Page 29: ...any of the following actions 1 Lift and replace handset OR press SPEAKER while number is being redialed OR use the telephone for some other purpose To temporarily store a number you ve just dialed 1 While on the call press SAVE 2 Select unused programmable button location 3 Press SPEAKER To dial the saved number 1 Press SPEAKER or lift handset 2 Press button where number is saved OR press SAVED NU...

Page 30: ...f pressing a line button to select an individual line for use If your system has line groups access them as follows 1 Press INTERCOM 2 Dial desired line group access code 9 line group 1 80 through 89 line groups 2 through 11 60 through 64 line groups 12 through 16 OR press preprogrammed line group button 3 Listen for outside dial tone 4 Dial desired number 5 Speak toward the telephone lift handset...

Page 31: ... INTERCOM 2 Dial the line group access code 3 Hear busy tone 4 Dial 6 If you have line appearance for a particular line and wish to queue for it 1 Note the busy status light LED 2 Press INTERCOM 3 Dial 6 4 Press line button When the line is free your telephone sounds several short tone bursts When you hear this lift handset hear dial tone and place call To cancel line queuing or line group queuing...

Page 32: ...ing instructions assume a tone first setting Any user can change a call to voice announce signaling by pressing the INTERCOM or DSS button again after dialing the extension number unless the called station has voice announce block enabled To manually place an intercom call 1 Press INTERCOM 2 Dial extension number To place an intercom call automatically 1 Press DSS button Some systems will be arran...

Page 33: ... camped on at that station 3 Your telephone immediately hangs up When the station you called becomes available your telephone will ring with five short tone bursts When you hear five short tone bursts 1 Press INTERCOM The other telephone will start ringing 2 If you do not press INTERCOM after the ring back tones within the time limit set by the installer the call back is canceled To cancel the cal...

Page 34: ...iated at that station To use the Automatic Callback Feature at a station for which you hear ringing but receive no answer 1 Press CALLBK button Callback will occur after any activity is initiated at dialed station You may cancel the camp on condition at any time by pressing INTERCOM and dialing 6 NOTE This feature is not applicable to calls you make in the voice announce mode Making Calls GCA70 22...

Page 35: ... or disconnect from the call to answer your call waiting tone or choose to ignore your call waiting tone and continue current conversation To cancel call waiting 1 Press INTERCOM and dial 6 2 Hang up or press SPEAKER to end To answer a call waiting tone if you receive one while on a call 1 Hear short tone burst in receiver 2 Either place current call on hold or complete call and hang up waiting ca...

Page 36: ...l remain displayed To override an in progress call at another telephone 1 Make intercom call and hear a busy signal 2 Dial 0 3 all parties will hear several tone bursts 3 Join in progress call To override a Do Not Disturb condition at another station 1 Press OVER to disable the Do Not Disturb condition at the called station 2 Speak your announcement if in voice first mode or hear ring back tone if...

Page 37: ... whether to interrupt 3 If you decide not to interrupt the called party hang up OR To interrupt press SOHVA button and hear several quick tone bursts 4 Make announcement busy tone means that the called telephone is in speakerphone mode and you cannot make announcement that your SOHVA has been denied through system programming or the called party has blocked your SOHVA 5 Wait on line for reply eith...

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Page 39: ...e system installer the system will cause four quick tone bursts to sound at your telephone and speed up the flash rate of the line button light If the call is on exclusive hold it will revert to manual hold recall after a timeout period When you answer a call on a group intercom and place it on hold the system keeps the call on hold on the group intercom This means that you or any other user can p...

Page 40: ...olding To place a call on exclusive hold 1 While on the call press HOLD twice To retrieve exclusive hold 1 Press line button of held call with flashing light OR press TAP if station does not have line appearance To place a call on directed station hold 1 While on the call press INTERCOM 2 Dial 90 3 Dial extension number of station to receive held call 4 Hang up To retrieve a held call at another s...

Page 41: ...on your LCD will display information about the held line that will be answered if you press the TAP button 4 2 Handling Hold Recalls After a call has been on hold for a period of time set by the installer of your system the system will cause four quick hold recall tone bursts to sound at your telephone and the flash rate of the line button to become faster If the call is on exclusive hold it will ...

Page 42: ... a PARK button at your telephone see section 10 5 Storing The Feature Buttons and use it to simplify your call parking efforts To park a call in orbit 1 While on the call press INTERCOM 2 Press 3 Dial code for park orbit 91 99 for orbit 1 9 4 If you receive a busy signal select another park orbit 5 Remember the code for later use or make it known to those who need to know it in order to retrieve t...

Page 43: ...a park recall 1 Press ANS The call will then connect to your station To place a park recall on hold at your station 1 Press HOLD If the call remains on hold for a period of time it will ring back to your telephone as a hold recall To re park a park recall and restart the park timer 1 Answer retrieve call 2 Press PARK the call will then be placed back in its original park orbit and will remain ther...

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Page 45: ...staller it recalls to your telephone Again you have several options for servicing the returning call To screen and transfer a call to another telephone in the system 1 While on the call press Transfer Conference call is automatically placed on hold 2 Dial extension number of telephone to receive transfer or press DSS button for that extension 3 When intercom party answers announce call 4 Press SPE...

Page 46: ... call and tell the intercom party that a call awaits 3 Press MSG to leave a message waiting indication at the called station If the intercom party does not answer their telephone when ringing take one of the following steps 1 Press RECON to reconnect the call to your station 2 Press MSG to leave a message waiting indication at the station Transferring Calls GCA70 226 5 2 LCD Speakerphone Reference...

Page 47: ...the returning call To transfer an unscreened call to another system telephone 1 While on the call press TRANSFER CONFERENCE call is automatically placed on hold 2 Dial extension number of telephone to receive transfer or press DSS button for that extension 3 Press SPEAKER to disconnect if in speakerphone mode or hang up The transfer will ring at the called telephone NOTE Unscreened transfers ring ...

Page 48: ...l over the telephone s speaker but the person receiving the outside line transfer will need to lift the handset to answer the call the telephone will not ring after the announcement is made Please note that you can not make a hot transfer to a telephone if its user has enabled the Voice Announce Block feature This telephone will automatically ring with the transfer requiring the intercom party to ...

Page 49: ...tically whenever you answer a call and then dial the intercom number for the transfer location To do a quick screened transfer 1 While on the call dial intercom number for transfer location 2 When party at transfer location answers announce call 3 Hang up or press RELEASE button To do a quick unscreened transfer 1 While on the call dial intercom number for transfer location 3 Hang up or press RELE...

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Page 51: ...seven parties in various combinations in a conference call If you are involved in a conference call with two outside lines you can drop out of this established conference call and leave the outside lines in the conference with each other This is known as an unsupervised conference call To set up a conference call that includes any combination of outside lines and intercom parties 1 Make first call...

Page 52: ... involving out side lines creating an unsupervised conference 1 Dial lines remain lighted and in use until one or both out side parties disconnect when only one party drops out of an unsupervised conference the other party remains on hold until he hangs up or the line is answered To rejoin an unsupervised conference between two outside lines 1 Press TAP NOTE Conference volume levels depend upon th...

Page 53: ...en it for best viewing To adjust the display contrast 1 Press OPTIONS 2 Press NEXT until the DISP option appears 3 Press DISP Your display will read Contrast Level 4 Press LIGHT or DARK once for each degree of change desired 5 Press SPEAKER to end 7 GCA70 226 Using The Other Telephone Features LCD Speakerphone Reference Manual 7 1 ...

Page 54: ...y the station that is busy on a line or the line on which a station is busy The system presents the station or line information on your display for 10 seconds after you request it If your station does not have this feature the system presents busy information on the display without identifying the line or the station To identify the station that occupies a busy line 1 Press button for busy line 2 ...

Page 55: ...ng Calls To Another Station Call diverting permits you to send an incoming call to another station that you have previously designated You can divert an incoming call to the designated station whether you are busy or idle You must program a CALL FORWARD button using the instructions in the programming section on your LCD speakerphone to serve as a call divert button To identify the station to rece...

Page 56: ... call 1 Press INTERCOM then dial 0 4 call is automatically placed on hold OR press preprogrammed ACCOUNT CODE button the call in process is not interrupted 2 Dial account code Your telephone automatically returns to the call after you ve dialed the complete account code To enter account code on an outgoing call 1 Press line button the display will prompt for Account Code if programmed to do so 2 P...

Page 57: ... they remain in effect until any idle time exceeds the authorization code time out period If your telephone includes an installer programmed LOCK button you can press it and then dial your authorization code to deny other users access to lines and features at your LCD speakerphone To activate walking class of service 1 Select system telephone to use 2 Press INTERCOM 3 Dial 08 4 Dial your authoriza...

Page 58: ...hort periods of time and find it inconvenient to permanently forward your calls every time you leave The system installer sets the number of rings that sound at your telephone before the system forwards the calls To forward your calls 1 Press OPTIONS 2 Press NEXT until the CFWD option appears 3 Press CFWD 4 Press SET 5 Press PERS to forward prime line and intercom calls OR press ALL to forward all...

Page 59: ...microphone is active This group listening feature also works if you are using your headset only the headset microphone will be active Refer to the chapter on programming for instructions on how to program the GROUP LISTEN button To activate group listening while on a call 1 Press the preprogrammed GROUP LISTEN button OR To activate the group listening feature press SPEAKER for two seconds To cance...

Page 60: ...owing other telephones with line appearance for the line being used to join the call Privacy returns to the line when the call is completed Refer to the chapter on programming for instructions on how to program the PRIVACY RELEASE button To release privacy from your telephone while on a call 1 Press preprogrammed PRIVACY RELEASE button The light associated with the PRIVACY RELEASE button will rema...

Page 61: ...one mode or off hook To monitor another station at any time 1 Press INTERCOM 2 Dial 0 3 3 Dial extension number of telephone to be monitored 4 To end monitoring press SPEAKER OR hang up If you have an installer programmed SERVICE OBSERVE button on your telephone and wish to monitor a station 1 Press SERVICE OBSERVE button 2 Dial extension or press DSS of station you wish to observe 3 To end monito...

Page 62: ... this conversation to interrupt the distant party press the MUTE button The MUTE button light turns on when you press it and turns off when you press it again To mute your telephone 1 Press MUTE MUTE function and light turn on You can still hear the distant party but he or she cannot hear you To speak to the distant party 1 Press MUTE again MUTE function and light turn off Using The Other Telephon...

Page 63: ...l paging unit that you access by pressing a line button or by dialing a special code This unit sounds the voice announcement over an external speaker unit Check with your system administrator for specific information on how to operate with such an arrangement To send a paging announcement 1 Lift handset 2 Press INTERCOM then dial 70 77 for zones 1 8 in the default mode zone 1 code 70 provides an a...

Page 64: ...ck access to this feature if you wish See the programming section of this user s guide for details To enable DND proceed as follows 1 Press OPTIONS 2 Press NEXT until the DND option appears 3 Press DND 4 Press ON 5 Press EXIT 6 Press SPEAKER to end To disable the DND condition 1 Repeat the above procedure but press OFF instead of ON at step 4 To set a do not disturb condition at your telephone whe...

Page 65: ...u can set a permanent loudness level for any volume control setting When loudness is at desired level dial INTERCOM 7 or press VOLSV button if programmed The level will remain at this loudness referred to as the default setting until you change the setting There are four ringer loudness levels plus an off position Set these levels as follows 1 While your telephone is on hook and idle press VOLUME ...

Page 66: ...eadset mode press VOLUME UP or VOLUME DOWN once for each change in loudness that you desire NOTE If your installer has programmed the high handset volume for your station you will have 13 headset volume levels as well as 13 handset volume levels There are eight group listening loudness levels Set the level for the current call as follows 1 While on a call and in the group listening mode press VOLU...

Page 67: ... volume levels 7 16 Setting Your Personal Ringing Tones You can choose one of eight different ring tones for your telephone Often when several telephones are located close together each user chooses a different personal ring tone To select one of the ring tones proceed as follows 1 Press OPTIONS 2 Press NEXT until the RING option appears 3 Press RING 4 Press UP or DOWN to choose ring tone in displ...

Page 68: ... send bank by telephone tones you can convert to tone dialing mode while dialing The system will switch back to pulse dialing when you end your call You can store a as part of a speed dial number to cause an automatic switch from pulse to tone where needed in a number sequence To convert to tone dialing at any time during dialing or while on an active call 1 Press Using The Other Telephone Feature...

Page 69: ... Select SRC 1 or SRC 2 for the music source the DXP system is equipped to provide music from two sources but this feature must be enabled by the installer 5 Press SPEAKER to end the SPEAKER light turns on when background music is on 6 Adjust music volume with the volume button To turn the music off 1 Press OPTIONS 2 Press MUSIC 3 Press CLR 4 Press SPEAKER to end the SPEAKER light turns off when ba...

Page 70: ...de or the system is busy with other DISA calls you will either hear an error tone or the system will automatically route your call to one of the following areas as determined by your system installer a designated station where you can talk to the system attendant a digital voice announce that will prompt you to take additional action a proprietary voice mail station where you will be prompted to l...

Page 71: ...l an invalid number you will hear error tone 4 If voice prompt provides dialing codes dial proper code for services such as track message waiting or voice mail To make a DISA call to use system features 1 Dial number for DISA line listen for voice prompt if available 2 Dial authorization code listen for voice prompt if available otherwise hear stutter style dial tone remember the system gives you ...

Page 72: ...Message wait clear 3 Message waiting set 3 Personal speed dial 01 System speed dial 01 Tracker access 8 Tracker page orbit retrieval 8 Trunk group access 9 80 89 60 64 Zone paging 70 77 You must have an assigned personal intercom number to use this feature Your system must provide the Tracker option to activate this feature Using The Other Telephone Features GCA70 226 7 20 LCD Speakerphone Referen...

Page 73: ...ager for your use however you can disable it when you do not wish to receive paged messages If you disable the Tracker pager at the end of your day be sure to enable it at the beginning of your next day Your LCD speakerphone includes an interactive TRACK button however if your day to day operation includes extensive Tracker usage such as in an attendant function your installer may include a TRACK ...

Page 74: ...re programmed time out You can either place the call into another Tracker page orbit or retrieve the call for servicing To retrieve a call that you parked using the Tracker option 1 Press HOLD button to scroll your held calls 2 Press TAP to retrieve the displayed parked call If you receive a parked call message on your Tracker pager 1 Go to any system station 2 Press INTERCOM 3 Dial Tracker pager ...

Page 75: ... until you hear a dial tone then dial the intercom number for the party you wish to reach at the remote site You will hear a fast busy signal if you dialed an invalid number To transfer a call over an E M tie line 1 Answer the incoming call 2 Press the CONF button NOTE You can eliminate this step if the installer has configured your system for quick transfer and you are accessing the E M line with...

Page 76: ... connection timer expires To set up a conference call on an E M tie line 1 Make first call 2 Press CONF call is placed on hold automatically 3 Select next line and make next call 4 Press CONF to establish conference 5 Press TRANSFER CONFERENCE button to add more parties for up to a 5 party DXP or 7 party DXP Plus conference including yourself To continue conversation on remaining line after other ...

Page 77: ... are subject to all line access toll restriction and automatic route selection restrictions normally imposed on your calls The CFOS feature is useful if you need to forward your after hours calls to an alternate site such as your home or cellular telephone To activate CFOS with LCD speakerphone 1 In succession press OPTIONS CFWD SET and NEXT 2 Notice that the CFOS option now shows in the display 3...

Page 78: ... button or by dialing a feature code of your choice After you have marked a particular line a programmed number of times the system takes the line out of service unless programmed to prevent this from happening When the system takes the line out of service it logs the condition and triggers an alarm The printed error log will then show which line is out of service and so will the displayed error l...

Page 79: ... 2 Note the flashing HOLD light and press the HOLD button while the light is still flashing your telephone immediately assumes the features from the previous location OR do nothing until the HOLD light stops flashing your telephone automatically assumes the features from the previous location For your telephone to assume the extension number and programming features from the new location 1 Connect...

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Page 81: ...age has a DSS button that is programmed to call the station that left the message the light next to that DSS button on the message receiving station will flash To turn on the message waiting light and a broken dial tone at another station that is idle or busy 1 Press INTERCOM 2 Dial 3 3 Dial extension number of station to be alerted The message waiting light of called station will flash You can al...

Page 82: ...on who sent the message and the person receiving the message can turn the indicator off To receive a message at an alerted station 1 Observe flashing message waiting light and the LCD message indicating who called for you 2 Press CALL to dial the messaging station automatically OR press CLEAR to clear the message from your station Sending And Receiving Non Verbal Messages GCA70 226 8 2 LCD Speaker...

Page 83: ...en you scroll to the message you want to use If you use the default messages Back at and Call add to them as follows For Back at message dial the code for time numbers and colon from Dialing Code Table below for example dial 00 01 29 04 05 for the time 01 45 For Call message dial code for telephone number of where you ll be for example dial 09 07 08 15 02 02 00 00 for the number 978 2200 3 Press t...

Page 84: ...e 1 02 Call default message 2 03 Ask them to hold default message 3 04 Take a message default message 4 05 I will call back default message 5 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Sending And Receiving Non Verbal Messages GCA70 226 8 4 LCD Speakerphone Reference Guide ...

Page 85: ...e message every time in response to a situation which saves you the trouble of scrolling to the message you want to send This section tells you how to use the RESPONSE MESSAGE button s to send messages to other LCD speakerphones Refer to section 10 6 for instructions on programming the RESPONSE MESSAGE button s To send an LCD message when you call and receive a busy signal or no answer 1 While sti...

Page 86: ...a preselected message I Will Call Back for example to the calling telephone OR while still on the call press the scrolling RESPONSE MESSAGE button to scroll through the system supplied messages 3 Press when your display shows the message you wish to send the message will then be displayed at the calling telephone and the SOHVA call will be terminated Sending And Receiving Non Verbal Messages GCA70...

Page 87: ... program the speed dial numbers write the first and second level numbers on your telephone s ID strips You can also fill out the charts on the next page if you wish for a personal record of your stored numbers NOTE 1 You cannot reprogram the HOLD and INTERCOM button locations from your telephone however your installer through VDT programming can reassign these buttons to other locations on your te...

Page 88: ...rogrammable Buttons 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers Keypad Buttons 1 6 2 7 3 8 4 9 5 10 Programming Your Telephone GCA70 226 9 2 LCD Speakerphone Reference Manual ...

Page 89: ...select line group press INTERCOM button or dial 8 to select intercom 6 Dial number up to 16 digits long include and if needed NOTE You may need a pause between numbers to compensate for differences in response time between your system and the host system ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host system that needs a hookflash to ...

Page 90: ...NEXT until the DSS option appears 3 Press DSS 4 Press programmable button to choose DSS location 5 Dial extension number 6 Press next location button and store next DSS number 7 Repeat the previous step until all DSS numbers are stored OR press EXIT 8 Press SPEAKER to end Write Your DSS Numbers On This Chart Programming Your Telephone GCA70 226 9 4 LCD Speakerphone Reference Manual ...

Page 91: ...ot occupied The system calls you back as soon as the called station becomes idle or occupied Camp On Call Waiting CAMP when calling a busy station this feature allows you to send a call waiting tone to the station and to wait on line for a reply Clear Features CLEAR clears a currently active or engaged feature Do Not Disturb Button DND prevents other telephones from ringing your telephone Group Li...

Page 92: ...NS 2 Press NEXT until the FEAT option appears 3 Press FEAT 4 Press NEXT repeatedly until desired feature choice is displayed 5 Press one of the buttons below the current display to choose desired selection 6 Respond to any menu prompts associated with feature such as all call or zone 1 to 9 for PAGE 7 Press programmable button for storage location 8 Press FEAT again to program the next feature 9 R...

Page 93: ...that will send the same preselected message every time you press it If for example you know that you want to send the message I Will Call Back every time you receive a SOHVA you cannot respond to program a fixed RESPONSE MESSAGE button with that message and label the button accordingly Before programming obtain a list of system supplied messages from your attendant or system installer so that you ...

Page 94: ...o find your feature codes of interest turn to the Quick Reference Guide that is located at the end of this publication Your LCD speakerphone provides interactive buttons that eliminate almost every need for feature code dialing Further the installer may store frequently used features at your telephone buttons and label the buttons with the feature s mnemonics Finally you can follow the instruction...

Page 95: ...the alert To set a reminder alert at your telephone 1 Press OPTIONS 2 Press NEXT until the ALERT option appears 3 Press ALERT 4 Press 1 or 2 to select available alert designation if you have already programmed an alert for 1 press 2 to set a second alert condition 5 Press ON press OFF to turn off an alert that has already been set 6 Dial reminder time using the numbers on the dial pad remember to ...

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Page 97: ...ook voice announcement LCD messages are either those that the DXP system provides or those that you create The system provides five messages you can add an additional 25 customized messages as needed You can even store customized messages in place of the default messages if you wish thus increasing the number of custom messages available Distribute a list of the LCD messages to the system users fo...

Page 98: ...o clear it 8 Compose your messages by dialing the two digit codes that relate to the letters 9 Dial to save message 10 Dial next location number to clear it if necessary two digit codes for the message and to save 11 Repeat previous step until all messages are stored 12 Press SPEAKER to end Example Create the LCD message TAKE MESSAGE and program it into message location number 3 1 Press INTERCOM d...

Page 99: ...5 27 F 33 f 36 28 G 41 g 44 29 H 42 h 45 1 01 I 43 i 46 2 02 J 51 j 54 3 03 K 52 k 55 4 04 L 53 l 56 5 05 M 61 m 64 6 06 N 62 n 65 7 07 O 63 o 66 8 08 P 71 p 74 9 09 Q 11 q 14 0 00 R 72 r 75 S 73 s 76 T 81 t 84 U 82 u 85 V 83 v 86 W 91 w 94 X 92 x 95 Y 93 y 96 Z 13 z 16 GCA70 226 Using The Attendant Features LCD Speakerphone Reference Manual 10 3 ...

Page 100: ...l 03 Ask them to hold 04 Take a message 05 I will call back 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 System generated message you can store a custom message in its place as needed Using The Attendant Features GCA70 226 10 4 LCD Speakerphone Reference Manual ...

Page 101: ... Press INTERCOM 2 Dial 0 5 2 3 Dial station number as follows to choose station dial 1001 1480 for stations 1 480 4 Press to disable the station LCD speakerphone displays a to indicate it is disabled 5 Press SPEAKER to end To re enable station 1 Repeat the previous procedure GCA70 226 Using The Attendant Features LCD Speakerphone Reference Manual 10 5 ...

Page 102: ...peakerphone displays a to indicate a disabled line 5 Press SPEAKER to end To re enable line 1 Repeat the previous procedure 10 4 Enabling Or Disabling Message Waiting You can enable or disable the message waiting feature that was assigned to a user through their class of service COS programming Disable a user s message waiting feature 1 Press INTERCOM 2 Dial 0 4 1 7 3 Dial the user s COS number 4 ...

Page 103: ...ame the system telephones as follows 1 Use letter code table page 10 8 to compose names for all telephones requiring them up to seven letters per name are allowed and record the names on the station name record pages 10 9 and 10 10 2 Press INTERCOM 3 Dial 0 5 3 4 Select telephone to be named by dialing the extension number dial number plus if extension number is less than four digits 5 Dial to cle...

Page 104: ...5 27 F 33 f 36 28 G 41 g 44 29 H 42 h 45 1 01 I 43 i 46 2 02 J 51 j 54 3 03 K 52 k 55 4 04 L 53 l 56 5 05 M 61 m 64 6 06 N 62 n 65 7 07 O 63 o 66 8 08 P 71 p 74 9 09 Q 11 q 14 0 00 R 72 r 75 S 73 s 76 T 81 t 84 U 82 u 85 V 83 v 86 W 91 w 94 X 92 x 95 Y 93 y 96 Z 13 z 16 Using The Attendant Features GCA70 226 10 8 LCD Speakerphone Reference Manual ...

Page 105: ...tation Name Record Sheet Copy this sheet if you need more record space Ext Station Name Letter Codes Sample 73 24 64 74 56 35 GCA70 226 Using The Attendant Features LCD Speakerphone Reference Manual 10 9 ...

Page 106: ...Station Name Record Sheet Copy this sheet if you need more record space Ext Station Name Letter Codes Using The Attendant Features GCA70 226 10 10 LCD Speakerphone Reference Manual ...

Page 107: ...to choose line dial 1 99 for lines 1 99 dial 100 128 for lines 100 128 NOTE If the desired line code is less than three digits you must dial once after you dial the line code For example dial 1 for line 1 or 19 for line 19 5 Dial to clear any current name 6 Dial two digit codes that correspond to letters in name line names must begin with a letter 7 Dial to save name or cleared name 8 Dial next li...

Page 108: ...27 F 33 f 36 28 G 41 g 44 29 H 42 h 45 1 01 I 43 i 46 2 02 J 51 j 54 3 03 K 52 k 55 4 04 L 53 l 56 5 05 M 61 m 64 6 06 N 62 n 65 7 07 O 63 o 66 8 08 P 71 p 74 9 09 Q 11 q 14 0 00 R 72 r 75 S 73 s 76 T 81 t 84 U 82 u 85 V 83 v 86 W 91 w 94 X 92 x 95 Y 93 y 96 Z 13 z 16 Using The Attendant Features GCA70 226 10 12 LCD Speakerphone Reference Manual ...

Page 109: ...Line Name Record Sheet Copy this sheet if you need more record space Line Line Name Letter Codes Sample 73 24 64 74 56 35 GCA70 226 Using The Attendant Features LCD Speakerphone Reference Manual 10 13 ...

Page 110: ...he line report also summarizes line group activity as well The account code report shows the same information as the station report except that the records are based upon each account code As an alternative to requesting specific reports as you want them you can request the system to generate automatic reports The type of report and time of day the report is to be printed is programmed by the inst...

Page 111: ...ith call information sorted by lines 1 Press INTERCOM 2 Dial 0 8 2 3 Dial 3 4 Enter line number OR dial for all lines 5 Dial to start printout To obtain account reports with call information sorted by account numbers 1 Press INTERCOM 2 Dial 0 8 2 3 Dial 4 4 Enter account code OR dial for all accounts 5 Dial to start printout GCA70 226 Using The Attendant Features LCD Speakerphone Reference Manual ...

Page 112: ...rt To delete past records from system memory if allowed by system programming 1 Press INTERCOM 2 Dial 0 8 2 3 Dial 7 4 Dial to delete past records To view number of free records 1 Press INTERCOM 2 Dial 0 8 2 3 Dial 8 To abort reports 1 Press INTERCOM 2 Dial 0 8 2 3 Dial 9 4 Dial to abort reports Using The Attendant Features GCA70 226 10 16 LCD Speakerphone Reference Manual ...

Page 113: ... 1 Press INTERCOM 2 Dial 0 0 3 3 Dial 1 to enable the feature OR dial 2 to disable the feature 4 Press SPEAKER to end NOTE Your system installer can program a button on your telephone that will enable or disable night transfer of ringing with one touch If you have this button the BLF light next to the button will flutter when night transfer of ringing mode is enabled GCA70 226 Using The Attendant ...

Page 114: ...e System Speed Dial Numbers You can store up to 500 system speed dial numbers at your attendant telephone Typically these are numbers that are frequently called by many different users and emergency numbers that you want readily available to everyone Distribute a list of these stored numbers to the system users To program system speed dial numbers 1 Record the following information on the system s...

Page 115: ... be stored up to 32 digits long include and if needed NOTE You may need a pause between numbers to compensate for differences in response time between your system and the host system To store a pause press HOLD then continue dialing If your system is behind a host system that needs a hookflash to access a feature press TAP to store a hookflash then continue dialing 7 Press Transfer Conference to s...

Page 116: ...ystem Speed Dial Record Sheet Copy this sheet if you need more record space Loc Line Number Loc Line Number Loc Line Number Using The Attendant Features GCA70 226 10 20 LCD Speakerphone Reference Manual ...

Page 117: ...lls 1 Press INTERCOM 2 Dial 0 0 4 3 Dial your station number then press 4 Dial the number of the alternate attendant station then press 5 Press SPEAKER to end To transfer calls that would normally ring at your station to the alternate attendant you ve selected 1 Press the installer programmed ALTERNATE button Your LCD will display Alternate and the extension number of the alternate attendant To re...

Page 118: ...ons 1 480 To cancel the overflow transfer feature 1 Press the OVERFLOW button again 10 13 Using The Digital Voice Announce Option The Digital Voice Announce DVA is an optional external device It stores pre recorded announcements and messages and plays them for incoming callers during their calls You must record the messages that the DVA plays to the callers in one of two ways either by delivering ...

Page 119: ...65 for message type list NOTE As soon as you perform the next step the two minute timer starts running Be ready to speak your message or press the PLAY button on the tape recorder as soon as you dial the replicate choice 6 Dial 1 9 to choose number of times to replicate message 7 Speak your message or press the PLAY button on the tape recorder when you re using pre recorded messages 8 Press to end...

Page 120: ... number of times to copy message 6 Dial 10 43 to choose next message number and type NOTE If your installer has connected more than two DVAs to the system the system automatically selects the DVA that will receive the copied message Likewise the system automatically selects the DVA that it uses for playing back the message to a caller Additional DVAs become a shared resource for the system s memor...

Page 121: ...A 1 Press INTERCOM 2 Dial 0 S 0 6 3 Dial 5 4 Dial 1 192 to choose DVA port your installer can identify the DVA ports for you if necessary 5 Dial 937 to confirm formatting OR dial to deny formatting 6 Dial 1 192 to choose next DVA port to format GCA70 226 Using The Attendant Features LCD Speakerphone Reference Manual 10 25 ...

Page 122: ...t Main Menu 4 22 Recall No Answer 1 23 Recall No Answer 2 24 Recall No Answer 3 25 Recall No Answer 4 The numbers in the first column index messages within the system For example enter 12 to record Welcome Greeting 3 The numbers 1 through 4 appearing as part of the message type name group similar types of messages together For example if your company has several departments you might assign all gr...

Page 123: ...igit Collection Note 1 Number 42 Reminder Prompt is used in DISA applications to prompt callers who are making a line to line connection through the DXP to dial a code This allows the caller to continue the connection See your system installer for details Note 2 Number 43 Digit Collection is used in computer telephony applications to prompt callers to enter a string of digits such as a social secu...

Page 124: ...ring at the attendant s telephone also ring at an overflow attendant s station Queue Button When multiple calls are ringing or are on hold at an attendant s station the system places them in a queue The attendant can use this button to determine how many calls are queued awaiting service Serial Call Button When a caller wishes to speak to more than one person the attendant uses this button to plac...

Page 125: ...taller programmed BOTH button If you wish to cancel the conference condition and return one of the lines to hold 1 Press HOLD 2 Press the line button for the held call you wish to re engage The other line remains on hold at your telephone To direct incoming calls to an overflow attendant during peak calling periods 1 Press the installer programmed OVERFLOW button If an overflow attendant is progra...

Page 126: ...st digit indicating how many intercom numbers are already entered the EXT indicates a prompt for another intercom number to be placed in the serial 2 Dial intercom number or press associated DSS button 3 Repeat to add up to two more extensions to the serial 4 Press SPEAKER to end Serial transfer begins To determine the status of individual lines idle busy or on hold 1 Press the installer programme...

Page 127: ...r s choice whether the external alarm is audible or visual If a T1 alarm occurs you must take action to turn off the alarm device View the status logs by scrolling through them using the interactive buttons on your telephone Although you can view a status log and turn off the T1 alarm your installer must turn off your SYSTEM STATUS light After viewing a log and also turning off the external T1 ala...

Page 128: ...onsole has additional buttons and status lights that extend the memory button capability of an adjacent companion telephone The buttons can be programmed for automatic dialing speed dial or direct station selection DSS with busy lamp field BLF using the instructions provided previously in this guide When the installer assigns a DSS BLF console to a station port the system recognizes it as such and...

Page 129: ... buttons can be programmed for automatic dialing speed dial or direct station selection DSS with busy lamp field BLF using the instructions provided previously in this guide When the installer assigns a DSS BLF console to a station port the system recognizes it as such and automatically clears blanks the console buttons so that you can store numbers at the buttons as you need them 11 du32x DU32X D...

Page 130: ...dd32x DD32X DSS BLF Console DSS BLF Console GCA70 226 11 2 LCD Speakerphone Reference Manual ...

Page 131: ...t press INTERCOM to turn off the light MUTE light on MUTE is activated To cancel press MUTE SPEAKER light on steady Background music feature activated even though the system does not provide background music To cancel press INTERCOM then dial 1 Error Tone three steady tones May occur when incorrect buttons are pressed during speed dial programming For example if a button has a line assigned to it ...

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Page 133: ...Button Inquiry 7 2 Busy Line And Station Status Displaying 7 2 Button Functions Displaying 7 3 Button Query 7 3 C Call Listening Over The Telephone Speaker 7 7 Call Making A Non Private 7 8 Call Overriding At Another Station 3 10 Call Pick Up Making A 2 5 Call Waiting 3 9 Calls Answering At Monitored Stations 2 3 Calls Answering Intercom 2 2 Calls Answering Night Transferred 2 4 Calls Answering Ou...

Page 134: ...5 Disabling A Telephone Line 10 6 Display Abbreviations Understanding The 1 5 Display Contrast Adjusting The 7 1 Displaying Status Of Busy Lines And Stations 7 2 Displaying Button Functions Button Query 7 3 Diverting Incoming Calls To Another Station 7 3 Do Not Disturb Condition Overriding A 3 10 Do Not Disturb Condition Setting At Your Station 7 12 DSS BLF Console Operating With 11 1 DSS Numbers ...

Page 135: ... 4 Line Naming 10 11 Listening To A Call Over The Telephone Speaker 7 7 M Making a Subdued Off Hook Voice Announcement 3 11 Making A Call Non Private 7 8 Making A Call Pick Up 2 5 Making A Hot Transfer 5 3 Making Calls 3 1 Making Intercom Calls 3 6 Message Waiting Light Lighting The 8 1 Messages Creating LCD 10 1 Messages Sending And Receiving Non Verbal Messages 8 1 Messages Sending LCD 8 1 Messa...

Page 136: ...inting Station Message Detailed Accounting SMDA Reports 10 14 Privacy Making A Call Non Private Privacy Release 7 8 Programming For Speed Dialing 9 1 Programming Your Telephone 9 9 Pulse And Tone Switching The Dialing Mode 7 16 Q Queuing 3 5 Quick Reference Guide QR 1 Quick Transfer Using 5 5 R Redialing A Previously Dialed Number 3 2 Redialing A Saved Number 3 1 Redialing Last Dialed Number 3 2 R...

Page 137: ...s Storing The System 10 18 Speed Dialing Programming For 9 1 Speakerphone s Functions Knowing Your 1 9 Station Naming 10 7 Status Log Viewing The System 10 31 Status Log Viewing The T1 10 31 Storing Access Codes 9 8 Storing DSS Numbers 9 4 Storing Speed Dial Numbers 9 3 Storing The Feature Buttons 9 5 Storing The Response Message Button 9 7 Storing The System Speed Dial Numbers 10 18 Switching The...

Page 138: ...ground Music 7 17 Using Direct Inward System Access 7 18 Using E and M Tie Lines 7 23 Using Line Groups 3 4 Using Quick Transfer 5 5 Using The Attendant Features 10 1 Using The Digital Voice Announce Option 10 22 Using The Feature Buttons 9 5 Using The Other Telephone Features 7 1 Using The Overflow Transfer 10 22 Using The Special Attendant Buttons 10 28 Using The Tracker Paging System 7 21 Using...

Page 139: ...d for feature code dialing Feature Enable Code Disable Code Button Mnemonic Account Code INTERCOM 04 account code ACCT All Call INTERCOM 70 PAGE 1 Attendant Calling INTERCOM 0 Authorization Code INTERCOM 08 authorization code AUTH Automatic Call Back and Call Waiting INTERCOM 6 INTERCOM 6 CAMP Automatic Redialing ARD Background Music INTERCOM 11 or 12 INTERCOM 1 MUSIC 1 MUSIC 2 Button Query LCD Sp...

Page 140: ... Override extension no 03 EXOVR DSS Programming INTERCOM 3 Executive Override extension no 03 EXOVR Hold Manual HOLD HOLD Hold Exclusive HOLD HOLD HOLD Hold Directed INTERCOM 90 Hold Directed Pick Up INTERCOM 90 LCD Contrast INTERCOM 51 58 LCD Messaging INTERCOM 02 measure INTERCOM 02 LCDMS Line Group 1 INTERCOM 9 LNG 01 Line Groups 2 11 INTERCOM 80 89 LNG 02 Line Groups 12 16 INTERCOM 60 64 LNG 1...

Page 141: ...0 PAGE 1 Paging Zones 2 8 INTERCOM 71 77 PAGE 2 8 Paging Meet Me INTERCOM 78 MMEPG Park Orbit Retrieve INTERCOM 91 99 PARK 1 9 Park Orbit Send INTERCOM 91 99 PARK 1 9 Personal Ringing Tones INTERCOM 4 tone code 1 8 Redial Last Number Dialed Remote Station INTERCOM 05 extension no INTERCOM 05 extension no Response Message INTERCOM 6 button 01 30 RSPnn nn 1 30 Service Observing INTERCOM 03 extension...

Page 142: ...dialing codes provided in this quick reference guide are de fault values Your system installer has the ability to renumber these codes The following table details several unique dialing codes that are only applicable to single line proprietary and industry standard telephones Feature Enable Code Pick Up Last Line 08 Broker s Mode 07 Speed Dial Access Code 01 Saved Number Redial 06 Dial Saved Numbe...

Page 143: ...ies arising from the interpretation of the information contained herein The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation operation or maintenance Should further information be desired or should particular problems arise which are not covered sufficiently for the p...

Page 144: ...Charlottesville Virginia 22901 2829 R World Wide Web http www comdial com Printed in U S A GCA70 226 06 2 97 ...

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