To get support
98-146706-A
Chapter 8: Service
8-3
Service
• Satellites - Satellite profiles
• Operation - Current modem and navigation parameters.
• POST - results of the Power-On-Self-Test
• Active Events - lists the currently active events
• Events - List of all cleared events.
• System log
To generate a diagnostics report click
HELPDESK > Download
and save the file to your
computer.
Statistics report:
You can download a statistics report. This report contains information
relevant for the service personnel during troubleshooting. To generate a statistics report
select the period for the statistics from the drop down list and click
Download
.
You can also configure the system to send statistics reports at defined time intervals. For
further details on this see
Event list
When an event is registered, the web interface shows an event icon
in the icon bar as
long as the event is active. The ACU display shows also active events. To view the event list
with active events, click the event icon from the icon bar at the top of the web interface, or
select
HELPDESK > Event list
from the left navigation pane.
The
Event list
page shows a detailed list of active events and notifications including the
time of the first occurrence, ID and severity of the event message, and a short text
describing the error. Active events are cleared from the event list when the error is cleared.
They are moved to the section
Notifications
and are displayed for 24 hours. All entries in
the section
Notifications
are cleared automatically after 24 hours and after restart of the
system.
For a list of all events with description, error code (ID), explanation and remedy see
on page C-2 and
Self test
You can start a self test of the SAILOR 900 Ka ADU and ACU.
1. Click
Self test
in the
HELPDESK
page.
2. Click the menu item
Self test
.
Important
Warning! The SAILOR 900 Ka will reboot to perform
the self test. Rebooting the ACU will terminate all
existing connections.
SAILOR900Ka-IM-98-146706.book Page 3 Thursday, July 16, 2015 11:07 AM
