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If the active and standby control cards have different software versions, the transfer can take up to 30 minutes.
Software transfers occur when different software versions exist on the two cards. After the transfer completes,
the active control card reboots and goes into standby mode after approximately three minutes.

No action is necessary. Wait for the transfer or the software download to complete.

If the condition does not clear, log into the Technical Support Website at

http://www.cisco.com/c/en/us/support/

for more information or call Cisco TAC (1 800 553-2447).

SFTWDOWN is an informational alarm.

Note

SFTWDOWN-FAIL

Default Severity: Minor (MN), Non-Service-Affecting (NSA)

Logical Object: EQPT

The Software Download Failed (SFTDOWN-FAIL) alarm occurs when the software package download fails
on the control card of the system in a multishelf configuration.

An incorrect input that points to the wrong place or file, network issues, or a bad (corrupt) software package
can cause this failure. If the software package is corrupt, contact the Cisco Technical Assistance Center (TAC)
(1 800 553-2447) for assistance.

Clear the SFTWDOWN-FAIL Alarm

SUMMARY STEPS

1.

Verify the network connectivity by pinging the system that is reporting the alarm by completing the

PC Connection to the NCS (ping), on page 45

procedure.

2.

Reboot the working (active) control card.

3.

Download the software package on the working (active) control card.

DETAILED STEPS

Step 1

Verify the network connectivity by pinging the system that is reporting the alarm by completing the

Verify PC Connection

to the NCS (ping), on page 45

procedure.

Step 2

Reboot the working (active) control card.

In node view (single-shelf mode) or shelf view (multishelf view), right-click the control card and choose

Hard-reset

Card

or

Soft-reset Card

from the shortcut menu.

Step 3

Download the software package on the working (active) control card.

To download the software package, see the upgrade guide.

Cisco NCS 2000 series Troubleshooting Guide, Release 11.0

393

Alarm Troubleshooting

SFTWDOWN-FAIL

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Summary of Contents for NCS 2000 series

Page 1: ... Troubleshooting Guide Release 11 0 First Published 2019 03 08 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...nna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP hea...

Page 3: ...back Description 1 Facility Loopbacks 2 General Behavior 2 Card Behavior 3 Terminal Loopbacks 5 General Behavior 5 Card Behavior 6 Troubleshooting MXP TXP XP or ADM 10G Circuit Paths With Loopbacks 7 Perform a Facility Loopback on a Source Node MXP or TXP Port 8 Create the Facility Loopback on the Source Node MXP TXP XP or ADM 10G Port 9 Test and Clear the MXP TXP XP or ADM 10G Facility Loopback C...

Page 4: ...TXP XP or ADM 10G Facility Loopback Circuit 23 Test the MXP TXP XP or ADM 10G Card 23 Perform a Terminal Loopback on a Destination Node MXP TXP XP or ADM 10G Port 24 Create the Terminal Loopback on a Destination Node MXP TXP XP or ADM 10G Port 25 Test and Clear the MXP TXP XP or ADM 10G Terminal Loopback Circuit 26 Test the MXP TXP XP or ADM 10G Card 26 Troubleshooting DWDM Circuit Paths With ITU ...

Page 5: ... the NIC Connection on Your PC 45 Verify PC Connection to the NCS ping 45 Ping the NCS 45 The IP Address of the Node is Unknown 46 Retrieve Unknown Node IP Address 46 CTC Operation Troubleshooting 47 CTC Colors Do Not Appear Correctly on a UNIX Workstation 47 Limit Netscape Colors 47 Unable to Launch CTC Help After Removing Netscape 48 Reset Internet Explorer as the Default Browser for CTC 48 Unab...

Page 6: ...57 Timing 57 NCS Switches Timing Reference 57 Holdover Synchronization Alarm 57 Free Running Synchronization Mode 58 Daisy Chained BITS Not Functioning 58 Blinking STAT LED after Installing a Card 58 Fiber and Cabling 59 Bit Errors Appear for a Traffic Card 59 Faulty Fiber Optic Connections 59 Crimp Replacement LAN Cables 60 Replace Faulty SFP SFP or XFP Connectors 61 Remove SFP or XFP Connectors ...

Page 7: ...coming Signal Lower Than Expected 86 Corrective Actions for Scenario B Optical Power Level of Incoming Signal Lower than Expected 87 Scenario C Optical Drop Power Level Lower Than Expected 92 Corrective Action for Scenario C Optical Power Level of Incoming Signal Lower than Expected 93 Counter Propagating Light Affecting Operation of 32DMX C and 32DMX L Cards 97 Corrective Action for Software Rele...

Page 8: ...G GAIN 121 Clear the APC WRONG GAIN Alarm 121 APSB 122 Clear the APSB Alarm 122 APSCM 123 Clear the APSCM Alarm 123 APSIMP 124 Clear the APSIMP Alarm 124 APSMM 125 Clear the APSMM Alarm 125 APS NO RESPONSE 126 Clear the APS NO RESPONSE Alarm 126 APS PROV MISM 126 Clear the APS PROV MISM Alarm 126 AS CMD 126 Clear the AS CMD Condition 127 AS MT 128 Clear the AS MT Condition 129 AU AIS 129 Clear the...

Page 9: ...arm 136 AUTOSW PDI 136 Clear the AUTOSW PDI Condition 136 AUTOSW PDI SNCP 137 Clear the AUTOSW PDI SNCP Condition 137 AUTOSW SDBER 137 Clear the AUTOSW SDBER Condition 138 AUTOSW SDBER SNCP 138 Clear the AUTOSW SDBER SNCP Condition 138 AUTOSW SFBER 139 Clear the AUTOSW SFBER Condition 139 AUTOSW SFBER SNCP 139 Clear the AUTOSW SFBER SNCP Condition 140 AUTOSW UNEQ STSMON 140 Clear the AUTOSW UNEQ S...

Page 10: ... CARLOSS EQPT Alarm 147 CARLOSS FC 149 Clear the CARLOSS FC Alarm 149 CARLOSS GE 149 Clear the CARLOSS GE Alarm 149 CARLOSS ISC 150 Clear the CARLOSS ISC Alarm 151 CARLOSS TRUNK 151 Clear the CARLOSS TRUNK Alarm 151 CASETEMP DEG 152 Clear the CASETEMP DEG Alarm 153 CD 153 Clear the CD Alarm 154 CFM CONFIG ERROR 154 Clear the CFM CONFIG ERROR Condition 154 CFM LOOP 155 Clear the CFM LOOP Condition ...

Page 11: ...1 CP UNVER CLEARED Alarm 162 CTNEQPT MISMATCH 162 Clear the CTNEQPT MISMATCH Condition 163 DATA CRC 163 Clear the DATA CRC Alarm 163 DBOSYNC 164 Clear the DBOSYNC Alarm 164 DCU LOSS FAIL 164 Clear the DCU LOSS FAIL Condition 165 DISCONNECTED 165 Clear the DISCONNECTED Alarm 165 DSP COMM FAIL 166 DSP FAIL 166 Clear the DSP FAIL Alarm 166 DUP IPADDR 167 Clear the DUP IPADDR Alarm 167 DUP NC 168 Clea...

Page 12: ...73 Clear the EHIBATVG Alarm 173 ELWBATVG 174 Clear the ELWBATVG Alarm 174 ENCAP MISMATCH P 174 Clear the ENCAP MISMATCH P Alarm 175 EMBEDDED AMPLIFIER SATURATED 176 Clear the EMBEDDED AMPLIFIER SATURATED Alarm 176 EOC E 176 Clear the EOC E Alarm 177 EOC L 179 Clear the EOC L Alarm 180 EQPT 180 Clear the EQPT Alarm 181 EQPT DEGRADE 181 Clear the EQPT DEGRADE Condition 182 EQPT DIAG 182 Clear the EQ...

Page 13: ...9 FAILTOSW 2R EQPT ESCON FC GE ISC OCN STMN TRUNK OTS 189 Clear the FAILTOSW 2R EQPT ESCON FC GE ISC OCN STMN TRUNK OTS Condition 190 FAILTOSW TRUNK 190 Clear the FAILTOSW TRUNK Condition 190 FAILTOSW HO 191 Clear the FAILTOSW HO Condition 191 FAILTOSW PATH 192 Clear the FAILTOSW PATH Condition in a Path Protection Configuration 192 FAN 193 Clear the FAN Alarm 193 FAPS 194 Clear the FAPS Alarm 194...

Page 14: ...EPRLF Alarm on an BLSR 202 FIBERTEMP DEG 202 Clear the FIBERTEMP DEG Alarm 202 FIPS TEST FAILED 203 Clearing the FIPS TEST FAILED Alarm 203 FORCED REQ 203 Clear the FORCED REQ Condition 204 FORCED REQ SPAN 2R ESCON FC GE ISC OCN STMN OTS 204 FORCED REQ SPAN TRUNK 204 FP LINK LOSS 205 Clear the FP LINK LOSS Condition 205 FPGA UPGRADE FAILED 205 Clear the FPGA UPGRADE FAILED Alarm 205 FRCDSWTOINT 20...

Page 15: ...E ISC 213 Clear the GE OOSYNC FC GE ISC Alarm 213 GE OOSYNC TRUNK 214 Clear the GE OOSYNC TRUNK Alarm 214 GFP CSF SIGLOSS 215 Clear the GFP CSF SIGLOSS Alarm 215 GFP CSF SYNCLOSS 215 Clear the GFP CSF SYNCLOSS Alarm 216 GFP LFD 216 Clear the GFP LFD Alarm 216 GFP UP MISMATCH 217 Clear the GFP UP MISMATCH Alarm 217 HELLO 217 Clear the HELLO Alarm 218 HIBATVG 218 Clear the HIBATVG Alarm 218 HI BER 2...

Page 16: ...RSYNC Condition 226 HP DEG 227 Clear the HP DEG Condition 228 HP ENCAP MISMATCH 228 Clear the HP ENCAP MISMATCH Alarm 229 HP EXC 230 Clear the HP EXC Condition 230 HP PLM 230 HP RFI 230 Clear the HP RFI Condition 231 HP TIM 231 Clear the HP TIM Alarm 231 HP UNEQ 232 Clear the HP UNEQ Alarm 232 I HITEMP 234 Clear the I HITEMP Alarm 234 ILK FAIL 234 Clear the ILK FAIL Alarm 235 IMPROPRMVL 235 Clear ...

Page 17: ...DR Alarm 242 IMPROPRMVL FS 242 IPC LASER FAIL 242 IPC LOOPBACK MISS 243 Clear the IPC LOOPBACK MISS Alarm 243 IPC VERIFICATION DEGRADE 243 IPC VERIFICATION FAIL 244 ISIS ADJ FAIL 244 Clear the ISIS ADJ FAIL Alarm 244 IPC VERIFICATION RUNNING 246 Clear the IPC VERIFICATION RUNNING Alarm 246 KEY EX FAIL 246 Clearing the KEY EX FAIL Alarm 247 KEY WRITE FAIL 247 Clearing the KEY WRITE FAIL Alarm 248 L...

Page 18: ...Condition 256 LMP SF 257 Clear the LMP SF Condition 257 LMP UNALLOC 259 LOCAL CERT CHAIN VERIFICATION FAILED 259 Clear the LOCAL CERT CHAIN VERIFICATION FAILED Alarm 259 LOCAL CERT ISSUED FOR FUTURE DATE 260 Clear the LOCAL CERT ISSUED FOR FUTURE DATE Alarm 260 LOCAL CERT EXPIRING WITHIN 30 DAYS 260 Clear the LOCAL CERT EXPIRING WITHIN 30 DAYS Alarm 260 LOCAL SUDI CERT VERIFICATION FAILED 260 Clea...

Page 19: ...larm 267 LO LASERBIAS 267 Clear the LO LASERBIAS Alarm 267 LO LASERTEMP 268 Clear the LO LASERTEMP Alarm 268 LOM 268 Clear the LOM Alarm 269 LOP P 270 Clear the LOP P Alarm 270 LO RXPOWER 271 Clear the LO RXPOWER Alarm 271 LOS 2R 272 Clear the LOS 2R Alarm 272 LOS BITS 273 Clear the LOS BITS Alarm 274 LOS ESCON 274 Clear the LOS ESCON Alarm 274 LOS ISC 276 Clear the LOS ISC Alarm 276 LOS OTS 277 C...

Page 20: ... 293 Clear the LPBKFACILITY FC Condition 293 LPBKFACILITY GE 293 Clear the LPBKFACILITY GE Condition 294 LPBKFACILITY ISC 294 Clear the LPBKFACILITY ISC Condition 294 LPBKFACILITY TRUNK 295 Clear the LPBKFACILITY TRUNK Condition 295 LPBKTERMINAL ESCON 295 Clear the LPBKTERMINAL ESCON Condition 296 LPBKTERMINAL FC 296 Clear the LPBKTERMINAL FC Condition 296 LPBKTERMINAL GE 297 Clear the LPBKTERMINA...

Page 21: ...L REQ SPAN 2R ESCON FC GE ISC OCN STMN OTS 302 MANUAL REQ SPAN TRUNK 302 MEA AIP 302 Clear the MEA AIP Alarm 302 MEA PPM 303 Clear the MEA PPM Alarm 303 MEA SHELF 304 Clear the MEA SHELF Condition 304 MEM GONE 305 MEM LOW 305 MFGMEM 305 Clear the MFGMEM Alarm 306 MS AIS 306 Clear the MS AIS Condition 306 MS DEG 307 Clear the MS DEG Condition 307 MS EOC 307 Clear the MS EOC Alarm 307 MS EXC 308 Cle...

Page 22: ...Clear the OCHNC SIP Alarm 313 OCHTERM INC 314 Clear the OCHTERM INC Condition 314 ODUK 1 AIS PM 314 Clear the ODUK 1 AIS PM Condition 315 ODUK 2 AIS PM 315 Clear the ODUK 2 AIS PM Condition 315 ODUK 3 AIS PM 315 Clear the ODUK 3 AIS PM Condition 316 ODUK 4 AIS PM 316 Clear the ODUK 4 AIS PM Condition 316 ODUK AIS PM 317 Clear the ODUK AIS PM Condition 317 ODUK BDI PM 317 Clear the ODUK BDI PM Cond...

Page 23: ...N Condition 327 OTDR ABSOLUTE A EXCEEDED RX 328 Clear the OTDR ABSOLUTE A EXCEEDED RX Alarm 328 OTDR ABSOLUTE A EXCEEDED TX 328 Clear the OTDR ABSOLUTE A EXCEEDED TX Alarm 329 OTDR ABSOLUTE R EXCEEDED RX 329 Clear the OTDR ABSOLUTE R EXCEEDED RX Alarm 329 OTDR ABSOLUTE R EXCEEDED TX 329 Clear the OTDR ABSOLUTE R EXCEEDED TX Alarm 330 OTDR BASELINE A EXCEEDED RX 330 Clear the OTDR BASELINE A EXCEED...

Page 24: ...N PROGRESS RX Alarm 335 OTDR HYBRID SCAN IN PROGRESS TX 335 Clear the OTDR HYBRID SCAN IN PROGRESS TX Alarm 335 OTDR ORL THRESHOLD EXCEEDED RX 335 Clear the OTDR ORL THRESHOLD EXCEEDED RX Alarm 336 OTDR ORL THRESHOLD EXCEEDED TX 336 Clear the OTDR ORL THRESHOLD EXCEEDED TX Alarm 336 OTDR ORL TRAINING FAILED RX 336 Clear the OTDR ORL TRAINING FAILED RX Alarm 337 OTDR ORL TRAINING FAILED TX 337 Clea...

Page 25: ...K SF 346 Clear the OTUK SF Condition 346 OTUK TIM 346 Clear the OTUK TIM Condition 347 OUT OF BUNDLE 347 Clear the OUT OF BUNDLE Condition 347 OUT OF SYNC 348 Clear the OUT OF SYNC Condition 348 OVER TEMP UNIT PROT 349 Clearing the OVER TEMP UNIT PROT Alarm 349 PARAM MISM 350 PATCH ACTIVATION FAILED 350 PATCH DOWNLOAD FAILED 351 PAYLOAD UNKNOWN 351 Clear the PAYLOAD UNKNOWN Alarm 351 PDI P 352 Cle...

Page 26: ...360 Clear the PPR FDI Condition 360 PPR MAINT 360 PPR TRIG EXCD 360 Clear the PPR TRIG EXCD Condition 361 PRBS ENABLED 361 Clear the PRBS ENABLED Alarm 362 PROT SOFT VERIF FAIL 362 Clear the PROT SOFT VERIF FAIL Alarm 362 PROTNA 363 Clear the PROTNA Alarm 363 PROV MISMATCH 363 Clear the PROV MISMATCH Alarm 364 PTIM 366 Clear the PTIM Alarm 366 PWR CON LMT 367 Clear the PWR CON LMT Alarm 367 PWR FA...

Page 27: ...3 REMOTE FAULT 373 Clear the REMOTE FAULT Alarm 373 REP LINK FLAPPING 374 Clear the REP LINK FLAPPING 374 REP NEIHB ADJ FAIL 374 Clear the REP NEIHB ADJ FAIL Alarm 375 REP SEGMENT FAULT 375 Clear the REP SEGMENT FAULT Condition 375 REROUTE IN PROG 376 Clear the REROUTE IN PROG Alarm 376 REVERT IN PROG 376 Clear the REVERT IN PROG Alarm 376 RFI 376 Clear the RFI Condition 377 RFI L 377 Clear the RF...

Page 28: ...R EXCEED HO 388 Clear the SDBER EXCEED HO Condition 389 SEQ MISMATCH COUNT 389 Clearing the SEQ MISMATCH COUNT Alarm 389 SF TRUNK 390 Clear the SF TRUNK Condition 390 SF L 390 Clear the SF L Condition 391 SF L TRUNK 391 Clear the SF L TRUNK Condition 391 SF P 392 Clear the SF P Condition 392 SFTWDOWN 392 SFTWDOWN FAIL 393 Clear the SFTWDOWN FAIL Alarm 393 SHELF COMM FAIL 394 Clear the SHELF COMM F...

Page 29: ...e SPANLEN OUT OF RANGE Alarm 399 SPAN NOT MEASURED 399 SQUELCHED 400 Clear the SQUELCHED Condition 401 SSM DUS 402 SSM FAIL 402 Clear the SSM FAIL Alarm 402 SSM LNC 403 SSM OFF 403 Clear the SSM OFF Condition 403 SSM PRC 404 SSM PRS 404 SSM RES 404 SSM SMC 404 SSM ST2 405 SSM ST3 405 SSM ST3E 405 SSM ST4 406 SSM STU 406 Clear the SSM STU Condition 406 SSM TNC 407 SW MISMATCH 407 Clear the SW MISMA...

Page 30: ...12 SYSBOOT 413 TEMP LIC 413 Clear the TEMP LIC Alarm 414 TEMP MISM 414 Clear the TEMP MISM Condition 414 TIM 415 Clear the TIM Alarm 415 TIM MON 416 Clear the TIM MON Alarm 416 TIM P 416 Clear the TIM P Alarm 417 TIM S 417 Clear the TIM S Alarm 418 TRAF AFFECT RESET REQUIRED 418 Clear the TRAF AFFECT RESET REQUIRED Alarm 418 TRAIL SIGNAL FAIL 419 Clear the TRAIL SIGNAL FAIL Condition 419 TRUNK ODU...

Page 31: ...H TEMP Alarm 426 UNQUAL PPM 427 Clear the UNQUAL PPM Condition 427 UNREACHABLE TARGET POWER 427 USBSYNC 428 Clear the USB SYNC Alarm 428 USB MOUNT FAIL Alarm 428 Clearing the USB MOUNT FAIL Alarm 428 USB PORTS DOWN 429 Clear the USB PORTS DOWN Alarm 429 USB WRITE FAIL 429 Clear the USB WRITE FAIL Alarm 429 UT COMM FAIL 430 Clear the UT COMM FAIL Alarm 430 UT FAIL 430 Clear the UT FAIL Alarm 430 VO...

Page 32: ... Clear the WVL MISMATCH alarm 438 WVL UNLOCKED Alarm 439 DWDM Card LED Activity 439 DWDM Card LED Activity After Insertion 439 DWDM Card LED Activity During Reset 440 Traffic Card LED Activity 440 Typical Traffic Card LED Activity After Insertion 440 Typical Traffic Card LED Activity During Reset 440 Typical Card LED State After Successful Reset 441 Frequently Used Alarm Troubleshooting Procedures...

Page 33: ...rt Reseat the Standby Control Card 451 Remove and Reinsert Reseat Any Card 452 Physically Replace a Card 453 Generic Signal and Circuit Procedures 454 Verify the Signal BER Threshold Level 454 Delete a Circuit 454 Verify or Create Node Section DCC Terminations 455 Clear an MXP TXP GE XP 10GE XP and ADM 10G Card Loopback Circuit 455 Verify or Create Node RS DCC Terminations 456 Clear an STM N Card ...

Page 34: ...ESTORE FAIL 470 EXERCISING RING 471 EXERCISING SPAN 471 FIREWALL DIS 471 FIRMWARE DOWNLOAD 471 FIRMWARE UPG 471 FIRMWARE UPG COMPLETE 471 FIRMWARE UPG FAIL 471 FRCDWKSWBK NO TRFSW 472 FRCDWKSWPR NO TRFSW 472 INC BOOTCODE 472 INTRUSION 472 INTRUSION PSWD 472 IOSCFG COPY FAIL 472 LOGIN FAIL LOCKOUT 473 LOGIN FAIL ONALRDY 473 LOGIN FAILURE PSWD 473 LOGIN FAILURE USERID 473 LOGOUT IDLE USER 473 MASTER...

Page 35: ...ED 475 REP VLB TRIG DELAY 475 RESTORE IN PROG 475 RMON ALARM 475 RMON RESET 475 SESSION TIME LIMIT 475 SFTWDOWN FAIL 475 SPAN NOT MEASURED 476 SWFTDOWNFAIL 476 USER LOCKOUT 476 USER LOGIN 476 USER LOGOUT 476 WKSWBK 476 WKSWPR 476 WRMRESTART 477 WTR SPAN 477 Error Messages 479 C H A P T E R 4 Error Messages Reference 479 Cisco NCS 2000 series Troubleshooting Guide Release 11 0 xxxv Contents ...

Page 36: ...Cisco NCS 2000 series Troubleshooting Guide Release 11 0 xxxvi Contents ...

Page 37: ...n page xxxvii Document Organization on page xxxviii Document Conventions on page xxxviii Related Documentation on page xliv Obtaining Optical Networking Information on page xlv Communications Services and Additional Information on page xlv Document Objectives This guide gives troubleshooting information and troubleshooting related parameters for the Cisco NCS 2002 and Cisco NCS 2006 platforms spec...

Page 38: ...oard For example the key combination D or Ctrl D means that you hold down the Control key while you press the D key Keys are indicated in capital letters but are not case sensitive or Ctrl Commands and keywords and user entered text appear in bold font bold font Document titles new or emphasized terms and arguments for which you supply values are in italic font Italic font Terminal sessions and in...

Page 39: ...amation point or a pound sign at the beginning of a line of code indicates a comment line Reader Alert Conventions This document uses the following conventions for reader alerts Means reader take note Notes contain helpful suggestions or references to material not covered in the manual Note Means the following information will help you solve a problem Tip Means reader be careful In this situation ...

Page 40: ...R DEZE INSTRUCTIES Waarschuwing TÄRKEITÄ TURVALLISUUSOHJEITA Tämä varoitusmerkki merkitsee vaaraa Tilanne voi aiheuttaa ruumiillisia vammoja Ennen kuin käsittelet laitteistoa huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta...

Page 41: ...e av utstyret må du være oppmerksom på farene forbundet med elektriske kretser og kjenne til standardprosedyrer for å forhindre ulykker Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten TA VARE PÅ DISSE INSTRUKSJONENE Advarsel INSTRUÇÕES IMPORTANTES DE SEGURANÇA Este símbolo de aviso significa perigo Você está em uma...

Page 42: ... måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning SPARA DESSA ANVISNINGAR Varning Cisco NCS 2000 series Troubleshooting Guide Release 11 0 xlii Preface Preface ...

Page 43: ...rança traduzidos que acompanham o dispositivo GUARDE ESTAS INSTRUÇÕES Aviso VIGTIGE SIKKERHEDSANVISNINGER Dette advarselssymbol betyder fare Du befinder dig i en situation med risiko for legemesbeskadigelse Før du begynder arbejde på udstyr skal du være opmærksom på de involverede risici der er ved elektriske kredsløb og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker Brug erkl...

Page 44: ...eries TL1 Command Guide Cisco Transport Planner DWDM Operations Guide Regulatory Compliance and Safety Information for Cisco NCS Platforms Electrostatic Discharge and Grounding Guide for Cisco NCS Platforms Installing the GBIC SFP SFP XFP CXP and CFP Optical Modules in Cisco NCS Platforms Installing the Cisco NCS 2000 Series Passive Optical Modules For an update on End of Life and End of Sale noti...

Page 45: ...relevant information from Cisco sign up at Cisco Profile Manager To get the business impact you re looking for with the technologies that matter visit Cisco Services To submit a service request visit Cisco Support To discover and browse secure validated enterprise class apps products solutions and services visit Cisco Marketplace To obtain general networking training and certification titles visit...

Page 46: ...Cisco NCS 2000 series Troubleshooting Guide Release 11 0 xlvi Preface Communications Services and Additional Information ...

Page 47: ... page 27 Using CTC Diagnostics on page 33 Onboard Failure Logging on page 37 Restoring the Database and Default Settings on page 40 PC Connectivity Troubleshooting on page 40 CTC Operation Troubleshooting on page 47 Timing on page 57 Fiber and Cabling on page 59 Power Supply Problems on page 63 Power Up Problems for Node and Cards on page 65 Network Level Internode Problems on page 65 Node Level I...

Page 48: ...s and specific information about card loopback activity General Behavior A facility loopback tests the line interface unit LIU of a card the electrical interface assembly EIA and related cabling After applying a facility loopback on a port use a test set to run traffic over the loopback A successful facility loopback isolates the LIU the EIA or the cabling plant as the potential cause of a network...

Page 49: ...d by the node for line timing If it is a timing loop will be created Caution Card Behavior Port loopbacks either terminate or bridge the loopback signal All MXP and TXP facility loopbacks are terminated as shown in the following table When a port terminates a facility loopback signal the signal only loops back to the originating port and is not transmitted downstream When a port bridges a loopback...

Page 50: ...ient ports Terminated AR_XP AR_MXP trunk ports The loopback itself is listed in the Conditions window For example the window would list the LPBKFACILITY condition for a tested port The Alarms window would show the AS MT condition which means that alarms are suppressed on the facility during loopback unless the default is set to alarm for loopback while in AS MT With a client side SONET or ANSI fac...

Page 51: ... In this situation the test set traffic comes in through the TXP trunk port travels through the card and turns around because of the terminal loopback in effect on the card just before it reaches the LIU of the client port The signal is then sent back through the card to the trunk port and back to the test set The second is a terminal loopback at the trunk port In this situation the test set traff...

Page 52: ... Signal Card Port Bridged TXP_MR_10E TXP_MR_10E_C TXP_MR_10E_L client ports Bridged TXP_MR_10E TXP_MR_10E_C TXP_MR_10E_L trunk ports Bridged TXP_MR_2 5G TXPP_MR_2 5G client ports Bridged TXP_MR_2 5G TXPP_MR_2 5G trunk ports Bridged MXP_2 5G_10E_C MXP_2 5G_10E_L client ports Bridged MXP_2 5G_10E_C MXP_2 5G_10E_L trunk ports Bridged MXP_MR_10DME client ports Bridged MXP_MR_10DME trunk ports Bridged ...

Page 53: ...ontinue For SDH or ETSI TXP and TXPP client side facility loopbacks the client port is in the Locked enabled maintenance loopback service state and the trunk port must be in Unlocked enabled service state For SDH or ETSI MXP and MXPP cards with a client side terminal loopback the client port is in the Locked enabled maintenance loopback service state and remaining client and trunk ports can be in ...

Page 54: ...it and network topology Note 1 A facility loopback on the source node MXP TXP XP or ADM 10G port 2 A terminal loopback on the source node MXP TXP XP or ADM 10G port 3 A facility loopback on the intermediate node MXP TXP XP or ADM 10G port 4 A terminal loopback on the intermediate node MXP TXP XP or ADM 10G port 5 A facility loopback on the destination node MXP TXP XP or ADM 10G port 6 A terminal l...

Page 55: ... test set to the port you are testing 2 Adjust the test set accordingly Refer to manufacturer instructions for test set use 3 In node view single shelf mode or shelf view multishelf mode double click the card to display the card view 4 Click the Maintenance Loopback tabs 5 Choose OOS MT or locked maintenance from the Admin State column for the port being tested If this is a multiport card select t...

Page 56: ...Type column for the port being tested If this is a multiport card select the appropriate row for the desired port Step 7 Click Apply Step 8 Click Yes in the confirmation dialog box It is normal for the LPBKFACILITY ESCON on page 292 LPBKFACILITY FC on page 293 LPBKFACILITY GE on page 293 LPBKFACILITY ISC on page 294 or the LPBKFACILITY TRUNK on page 295 to appear during loopback setup The conditio...

Page 57: ...800 553 2447 4 Clear the facility loopback 5 Complete the Perform a Terminal Loopback on a Source Node MXP TXP XP or ADM 10G Port on page 12 DETAILED STEPS Step 1 Complete the Physically Replace a Card on page 453 for the suspected bad card and replace it with a known good one High performance devices on this card can get hot during operation To remove the card hold it by the faceplate and bottom ...

Page 58: ...ort For the circuit in this example it is the source TXP trunk port or a client port in the source node Completing a successful terminal loopback to a node source port verifies that the circuit is through the source port Figure 4 Terminal Loopback on a Source Node MXP or TXP Port on page 12 shows an example of a terminal loopback on a source TXP port and a client TXP port Figure 4 Terminal Loopbac...

Page 59: ...ou just completed the Perform a Facility Loopback on a Source Node MXP or TXP Port on page 8 leave the optical test set hooked up to the MXP TXP XP or ADM 10G port in the source node b If you are starting the current procedure without the optical test set hooked up to the source port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you are testing Both ...

Page 60: ...se the appropriate state to place the port in service out of service and disabled out of service for maintenance or automatically in service from the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box g Complete the Create a Facility Loopback on an Intermediate Node MXP or TXP Port on page 15 Step 4 If the test set indicates errors complete the Te...

Page 61: ...de with the terminal loopback b Click the Maintenance Loopback tabs c Select None from the Loopback Type column for the port being tested d Choose the appropriate state to place the port in service out of service and disabled out of service for maintenance or automatically in service from the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Step...

Page 62: ...the manufacturer Note a If you just completed the Perform a Terminal Loopback on a Source Node MXP TXP XP or ADM 10G Port on page 12 leave the optical test set hooked up to the source node port b If you are starting the current procedure without the optical test set hooked up to the source port port use appropriate cabling to attach the Tx and Rx terminals of the optical test set to the port you a...

Page 63: ...ate state to place the port in service out of service and disabled out of service for maintenance or automatically in service from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box f Complete the Create a Terminal Loopback on Intermediate Node MXP or TXP Ports on page 18 Step 4 If the test set indicates errors complete the Test the MXP or TXP...

Page 64: ...e state to place the port in service out of service and disabled out of service for maintenance or automatically in service from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Step 5 Complete the Create a Terminal Loopback on Intermediate Node MXP or TXP Ports on page 18 Create a Terminal Loopback on Intermediate Node MXP or TXP Ports In t...

Page 65: ...terminals of the optical test set to the port you are testing Both Tx and Rx connect to the same port Step 2 Adjust the test set accordingly Refer to manufacturer instructions for test set use Step 3 Create the terminal loopback on the destination port being tested a Go to node view single shelf mode or shelf view multishelf mode of the intermediate node Choose View Go To Other Node from the menu ...

Page 66: ...n for the port being tested d Choose the appropriate state to place the port in service out of service and disabled out of service for maintenance or automatically in service from the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box g Complete the Perform a Facility Loopback on a Destination Node MXP TXP XP or ADM 10G Port on page 21 Step 4 If t...

Page 67: ...abs c Select None from the Loopback Type column for the port being tested d Choose the appropriate state to place the port in service out of service and disabled out of service for maintenance or automatically in service from the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box Step 5 Complete the Perform a Facility Loopback on a Destination Nod...

Page 68: ...d Rx terminals of the optical test set to the port you are testing Both Tx and Rx connect to the same port Step 2 Adjust the test set accordingly Refer to manufacturer instructions for test set use Step 3 Create the facility loopback on the destination port being tested a Go to the node view single shelf mode or shelf view multishelf mode of the destination node Choose View Go To Other Node from t...

Page 69: ...e the port in service out of service and disabled out of service for maintenance or automatically in service from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box f Complete the Perform a Terminal Loopback on a Destination Node MXP TXP XP or ADM 10G Port on page 24 Step 4 If the test set indicates errors complete the Test the MXP TXP XP or A...

Page 70: ...g tested c Choose the appropriate state to place the port in service out of service and disabled out of service for maintenance or automatically in service from the Admin State column for the port being tested d Click Apply e Click Yes in the confirmation dialog box Step 5 Complete the Perform a Terminal Loopback on a Destination Node MXP TXP XP or ADM 10G Port on page 24 Perform a Terminal Loopba...

Page 71: ...Rx connect to the same port Step 2 Adjust the test set accordingly Refer to manufacturer instructions for test set use It is normal for the LPBKFACILITY ESCON on page 292 LPBKFACILITY FC on page 293 LPBKFACILITY GE on page 293 LPBKFACILITY ISC on page 294 or the LPBKFACILITY TRUNK on page 295 to appear during loopback setup The condition clears when you remove the loopback Note Step 3 Create the t...

Page 72: ... circuit Clear the terminal loopback from the port a Double click the intermediate node card with the terminal loopback b Click the Maintenance Loopback tabs c Select None from the Loopback Type column for the port being tested d Choose the appropriate state to place the port in service out of service and disabled out of service for maintenance or automatically in service from the Admin State colu...

Page 73: ...lly in service from the Admin State column for the port being tested e Click Apply f Click Yes in the confirmation dialog box The entire circuit path has now passed its comprehensive series of loopback tests This circuit qualifies to carry live traffic Troubleshooting DWDM Circuit Paths With ITU T G 709 Monitoring This section provides an overview of the optical transport network OTN specified in ...

Page 74: ...e OTN allows carriers to identify errors occurring within DWDM network sections The OMS layer consists of a payload and an overhead OMS OH It supports the ability to monitor multiplexed sections of the network for example the span between an optical multiplexer such as the 32MUX O card and an optical demultiplexer such as the 32DMX O card Optical Transmission Section Layer The optical transmission...

Page 75: ...gnal entry points exit points and interconnections between the individual circuit cards Consult these specifications to determine which PM parameters are associated with the system points you want to monitor or provision with CTC or TL1 The monitoring points might vary according to your configuration When LOS LOS P or LOF alarms occur on TXP and MXP trunks G709 SONET SDH TCAs are suppressed For de...

Page 76: ... Thresholds tabs 3 In the Directions area click the Near End radio button 4 In the Intervals area click the 15 Min radio button 5 In the Types area click the PM ODUk radio button 6 In the SES and BBE fields enter threshold numbers for example 500 and 10000 DETAILED STEPS Step 1 In node view single shelf mode or shelf view multishelf mode double click the applicable card TXP MXP or XP Step 2 Click ...

Page 77: ...eriod for performance counters with possible values of 1 DAY 1 HR 1 MIN 15 MIN and RAW DATA For a more information about this command and a list of TL1 commands refer to the Cisco ONS SONET TL1 Command Guide and Cisco ONS SDH TL1 Command Guide Note Provision Optical TCA Thresholds Complete the following procedure to provision TCA thresholds in CTC SUMMARY STEPS 1 In card view click the Provisionin...

Page 78: ... click 15 Min DETAILED STEPS Step 1 In node view single shelf mode or shelf view multishelf mode double click a transponder muxponder or xponder card to open the card view Step 2 Click the Provisioning OTN FEC Thresholds tabs Step 3 In the Bit Errors Corrected field enter a threshold number for example 225837 Step 4 In the Uncorrectable Words field enter a threshold number for example 2 Step 5 In ...

Page 79: ...on the ADxB xx x card add port and it has crossed the far end TCA Solution Check the patchcord on the 4MD xx x or AD1B xx x card Possible Cause There is a degraded patchcord between the ADxB xx x and 4MD xx x cards Solution If an optical band bypass exists along the line check the band connectors Problem There is a BBE TCA on all transponders that the OCH passes through a single OTS section Possib...

Page 80: ...single shelf mode or shelf view multishelf mode click the Maintenance Diagnostic tabs 2 Click Lamp Test 3 Watch to make sure all the port LEDs illuminate simultaneously for several seconds with the following durations 4 Click OK in the Lamp Test Run dialog box DETAILED STEPS Step 1 In node view single shelf mode or shelf view multishelf mode click the Maintenance Diagnostic tabs Step 2 Click Lamp ...

Page 81: ...c Files Retrieved Based on User Privilege Diagnostic File Retrieval Operation User Privilege Level Export the unfiltered alarm table contents Export the unfiltered conditions table contents Export the unfiltered history table contents Export the inventory table contents CTC Dump Diagnostics log Retrieve All Retrieve level access operations Save the node database Maintenance All Maintenance level a...

Page 82: ...les in a folder named TechSupportLogs_ node_name under the location selected in Step Step 3 on page 36 After all the diagnostic files are written to the TechSupportLogs_ node_name folder CTC archives the retrieved diagnostic files as TechSupportLogs_ node_name zip CTC deletes the TechSupportLogs_ node_name folder after the archiving process is successfully completed CTC retains this folder if the ...

Page 83: ...the Select Node drop down list To create the dump click Retrieve To clear the dump click Clear The contents of the dump file can be saved or printed and furnished to Cisco Technical Support for use in OSPF network support Onboard Failure Logging Onboard Failure Logging OBFL records events that occur during the card operation In the event of card failure the stored log can assist in determining roo...

Page 84: ...cific event Table 5 Run Time Logging Events and Logs Log Event Input power of all the active stages 1 for the BST 2 for the PRE Output power of all the active stages 1 for the BST 2 for the PRE When the change in Rx and Tx optical power in the active stage is greater than the threshold value the unit stores the input and output power every second The difference between the two adjacent input power...

Page 85: ... take the snapshot of logs in the event of card failure before replacing the card This section explains the steps to take snapshot of logs in CTC SUMMARY STEPS 1 Login to CTC 2 In node view single shelf mode or shelf view multishelf mode double click the card to open it in the card view 3 Click the Maintenance OBFL tabs 4 Click Start Onboard Failure logging The OBFL Info dialog box is displayed 5 ...

Page 86: ...rements for PCs and UNIX workstations In addition to the JRE the Java plug in is also included on the software CD Table 6 Computer Requirements for CTC Notes Requirements Area A faster CPU is recommended if your workstation runs multiple applications or if CTC manages a network with a large number of nodes and circuits Pentium Dual Core processor or equivalent Processor PC only A minimum of 2 GB i...

Page 87: ...rous circuits We recommend that you use JRE 1 6 for networks with Software R9 2 nodes If CTC must be launched directly from nodes running software R7 0 or R7 2 We recommend JRE 1 4 2 or JRE 5 0 If CTC must be launched directly from nodes running software R5 0 or R6 0 we recommend JRE 1 4 2 If CTC must be launched directly from nodes running software earlier than R5 0 we recommend JRE 1 3 1_02 JRE ...

Page 88: ...r PC on page 42 If this procedure is unsuccessful contact your network administrator for instructions to correct the IP configuration of your PC Verify the IP Configuration of Your PC SUMMARY STEPS 1 Open a DOS command window by selecting Start Run from the Start menu 2 In the Open field type command and then click OK The DOS command window appears 3 At the prompt in the DOS window type ipconfig a...

Page 89: ...onfigure the Browser on page 44 Reconfigure the PC Operating System Java Plug in Control Panel SUMMARY STEPS 1 From the Windows start menu click Settings Control Panel 2 If Java Plug in does not appear the JRE might not be installed on your PC 3 From the Windows start menu click Settings Control Panel 4 In the Java Plug in Control Panel window double click the Java Plug in 1 6 icon 5 Click the Adv...

Page 90: ...he Advanced Proxies categories c In the Proxies window click the Direct connection to the Internet check box and click OK d From the Netscape Navigator menu bar click the Edit Preferences menus e In the Preferences window click the Advanced Cache categories f Confirm that the Disk Cache Folder field shows one of the following paths For Windows 98 ME C ProgramFiles Netscape Communicator cache For W...

Page 91: ...b or a LAN switch use a crossover CAT 5 cable For details on the types of CAT 5 cables see the Crimp Replacement LAN Cables on page 60 Possible Cause The NIC is improperly inserted or installed Solution If you are using a Personal Computer Memory Card International Association PCMCIA based NIC remove and reinsert the NIC to make sure the NIC is fully inserted If the NIC is built into the laptop or...

Page 92: ...he ping is successful and displays a reply from the IP address If the workstation does not have connectivity a Request timed out message appears Step 4 If the ping is successful it demonstrates that an active TCP IP connection exists Restart CTC Step 5 If the ping is not successful and the workstation connects to the NCS through a LAN check that the workstation IP address is on the same subnet as ...

Page 93: ...color Possible Cause When running in 256 color mode on a UNIX workstation color intensive applications such as Netscape might use all of the colors Solution CTC requires a full 24 color palette to run properly When logging into CTC on a UNIX workstation run as many colors as your adapter will support In addition you can use the install or the ncols 32 command line options to limit the number of co...

Page 94: ...er 2 From the menu bar click Tools Internet Options The Internet Options window appears 3 In the Internet Options window click the Programs tab 4 Click the Internet Explorer should check to see whether it is the default browser check box 5 Click OK 6 Exit all open and running CTC and Internet Explorer applications 7 Launch Internet Explorer and open a new CTC session You should now be able to acce...

Page 95: ...trol Panel System 3 In the System Properties window click the Advanced tab 4 Click the Environment Variables button to open the Environment Variables window 5 Click the New button under the System variables field 6 Type CTC_HEAP in the Variable Name field 7 Type 896 in the Variable Value field and then click the OK button to create the variable 8 Again click the New button under the System variabl...

Page 96: ...CTC_HEAP 896 setenv CTC_MAX_PERM_SIZE_HEAP 256 Browser Stalls When Downloading CTC JAR Files From Control Card Problem The browser stalls or hangs when downloading a CTC Java archive JAR file from the control card Possible Cause McAfee VirusScan software might be interfering with the operation The problem occurs when the VirusScan Download Scan is enabled on McAfee VirusScan 4 5 or later Solution ...

Page 97: ...blem CTC does not launch usually an error message appears before the login window appears Possible Cause The Netscape browser cache might point to an invalid directory Solution Redirect the Netscape cache to a valid directory Complete the Redirect the Netscape Cache to a Valid Directory on page 51 Redirect the Netscape Cache to a Valid Directory SUMMARY STEPS 1 Launch Netscape 2 Open the Edit menu...

Page 98: ...t Variables for Windows on page 49 or the Set the CTC_HEAP and CTC_MAX_PERM_SIZE_HEAP Environment Variables for Solaris on page 50 To avoid network performance issues Cisco recommends managing a maximum of 50 nodes concurrently with CTC To manage more than 50 nodes Cisco recommends using Cisco Transport Manager CTM Cisco does not recommend running multiple CTC sessions when managing two or more la...

Page 99: ...the date when you downloaded the files from the control card 4 Highlight the files and press the keyboard Delete key 5 Click Yes in the Confirm dialog box DETAILED STEPS Step 1 To delete the JAR files manually from the Windows Start menu choose Search For Files or Folders Step 2 In the Search Results dialog box enter ctc jar or cms jar in the Search for Files or Folders Named field and click Searc...

Page 100: ...e is included on the Cisco NCS software CD Complete the Launch CTC to Correct the Core Version Build on page 55 If you are running multiple CTC software releases on a network the JRE installed on the computer must be compatible with the different software releases The following table shows JRE compatibility with NCS software releases Table 8 JRE Compatibility for NCS JRE 1 7 JRE 1 6 JRE 5 0 JRE 1 ...

Page 101: ... an ONS node running a CTC core version of 2 2 or lower and then attempt to log into another ONS node in the network running a higher CTC core version the lower version node does not recognize the new node Note Launch CTC to Correct the Core Version Build SUMMARY STEPS 1 Exit the current CTC session and completely close the browser 2 Start the browser 3 Enter the IP address of the node that report...

Page 102: ...and password 2 Contact your system administrator to verify the username and password 3 Call Cisco Technical Support 1 800 553 2447 to have them enter your system and create a new user name and password DETAILED STEPS Step 1 Ensure that your keyboard Caps Lock key is not turned on and affecting the case sensitive entry of the username and password Step 2 Contact your system administrator to verify ...

Page 103: ... integrated timing supply BITS input is receiving loss of signal LOS loss of frame LOF or AIS alarms from its timing source Possible Cause The optical or BITS input is not functioning Possible Cause The synchronization status messaging SSM message is set to do not use for synchronization DUS Possible Cause SSM indicates a Stratum 3 or lower clock quality Possible Cause The input frequency is off b...

Page 104: ... BITS clock and separately link them to each NCS Blinking STAT LED after Installing a Card Problem After installing a card the STAT LED blinks continuously for more than 60 seconds Possible Cause The card cannot boot because it failed the Power On Shelf Test POST diagnostics The blinking STAT LED indicates that POST diagnostics are being performed If the LED continues to blink for more than 60 sec...

Page 105: ...oot low optical levels using the Faulty Fiber Optic Connections on page 59 Faulty Fiber Optic Connections Problem A card has multiple alarms and or signal errors Possible Cause Faulty fiber optic connections Fiber connection problems usually occur in conjunction with alarms Solution Refer to the appropriate trouble clearing procedure in Alarm Troubleshooting on page 99 Possible Cause Faulty CAT 5 ...

Page 106: ... on page 61 shows a LAN cable layout and Table 9 LAN Cable Pinout on page 60 shows the cable pinouts Figure 13 Cross Over Cable Layout on page 61 shows a cross over cable layout and Table 10 Cross Over Cable Pinout on page 61 shows the cross over pinouts Figure 11 RJ 45 Pin Numbers Figure 12 LAN Cable Layout Table 9 LAN Cable Pinout Pin Name Pair Color Pin 1 Transmit Data 2 white orange 1 2 Transm...

Page 107: ...o link the port with the fiber optic network The type of SFP SFP or XFP determines the maximum distance that traffic can travel from the card to the next network device For a description of SFP SFP and XFP modules and their capabilities refer to the Installing the GBIC SFP SFP and XFP Optical Modules in Cisco ONS Platforms SFP SFP and XFP modules are hot swappable and can be installed or removed w...

Page 108: ...P out of the card slot A flap closes over the SFP slot to protect the connector on the card DETAILED STEPS Step 1 Disconnect the network fiber cable from the SFP or XFP LC duplex connector Step 2 Release the SFP or XFP from the slot by simultaneously squeezing the two plastic tabs on each side Step 3 Slide the SFP out of the card slot A flap closes over the SFP slot to protect the connector on the...

Page 109: ...ks To change the payload type of an SFP SFP or XFP called pluggable port modules PPMs in CTC refer to the Provision Transponder and Muxponder Cards chapter in the Configuration guide Power Supply Problems This section explains problems related to loss of power or power supply low voltage Problem Loss of power or low voltage resulting in a loss of traffic and causing the LCD clock to reset to the d...

Page 110: ...use panel e Verify that the fuses are not blown f Verify that a rack ground cable attaches to the frame ground terminal FGND on the right side of the NCS EIA Connect this cable to the ground terminal according to local site practice g Verify that the DC power source has enough capacity to carry the power load h If the DC power source is battery based Check that the output power is high enough Powe...

Page 111: ...ly related to possible changes of the insertion loss value of the repaired span A change in insertion loss is dependent on many factors including the process of physically repairing the fiber a change in fiber length after repair and so on Four different scenarios related to span loss are presented in this section 1 Span loss increased Span loss change 5 dBm OSC power value on the receiver 42 dBm ...

Page 112: ...he status of the OCHNC circuits relating to the repaired span remain in Partial state In node view single shelf mode or shelf view multishelf mode the alarm panels of the two nodes ROADM and OLA in this example show the LOS OTS or AOTS condition on the LINE RX port of the OPT BST OPT AMP C OPT AMP 17 C or OSC CSM An EOC condition is always present on both nodes because the OSC optical link is down...

Page 113: ...al Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 in order to report a service affecting problem Step 2 Isolate the fiber affected by the excessive insertion loss For the two fibers belonging to the span identify the one for the W E line direction a Go into the upstream node and identify the OSCM or OSC CSM card that manages t...

Page 114: ...100 mm could pose an eye hazard Statement 1056 Warning Before disconnecting any optical amplifier card fiber for troubleshooting ensure that the optical amplifier card is unplugged Note If the OSC link cannot be reestablished either by splicing or replacing the fiber and the new value of Span Loss cannot be modified log into the Technical Support Website at http www cisco com techsupport for more ...

Page 115: ...4 Compare the span measurements of Step 3 with the span losses values used during the network design with Cisco TransportPlanner 5 For the two fibers belonging to the repaired span identify the fiber for the W E line direction and calculate the insertion loss variation If the span loss change is greater than 3 dBm continue with Step 6 If not go to Step 9 6 Clean the LINE RX and LINE TX connectors ...

Page 116: ...s support index html for more information or call Cisco TAC 1 800 553 2447 in order to report a service affecting problem Step 3 Measure the new Span Loss value after fixing the fiber a In the node view single shelf mode or shelf view multishelf mode of both nodes for the span click the Maintenance DWDM WDM Span Check tabs b Click Retrieve Span Loss Values to retrieve the latest loss data The two ...

Page 117: ...e east to west E W line direction Step 10 Repeat the procedure from Step 5 to Step 8 for the E W direction Step 11 If the LOS alarm has cleared the system has restarted properly However because a significantly different span loss value is now present we highly recommended that you complete the following steps a Go back to the Cisco TransportPlanner tool and open the network design configuration fi...

Page 118: ...ards downstream of the repaired span for each line direction and attempts to compensate for the introduction of excess loss Because the loss increase exceeds the maximum variation 3 dBm for which APC is allowed to compensate an APC CORRECTIO N SKIPPED condition is raised by the first node along the flow detecting the event The condition panel of the impacted node the ROADM in this example reports ...

Page 119: ...previous step with the Span Losses values used during the network design with Cisco TransportPlanner Step 5 For the two fibers belonging to the repaired span identify the one for the W E line direction If the Span Loss Change is greater than 3 dB continue with Step 6 on page 73 If not go to Step 9 on page 74 Step 6 Clean the LINE RX and LINE TX connectors of the DWDM cards that manage the fiber of...

Page 120: ...art phase go to the formerly alarmed card and verify that the APC CORRECTION SKIPPED condition has cleared and a new Gain Setpoint or VOA Attenuation Reference compare with 8 a on page 73 has been provisioned The total variation of the above parameter setpoint must be within approximately 1 dBm of the Span Loss Change measured in Step 3 on page 73 Note l If the APC CORRECTION SKIPPED condition has...

Page 121: ...de the ROADM in the example reports the APC OUT OF RANGE condition and indicates the port or card to which it applies Corrective Action for Scenario 4 SUMMARY STEPS 1 Verify the alarm validity 2 For both DWDM nodes on the repaired span 3 Measure the new Span Loss value after the fiber is repaired 4 Compare the Span Measurements done in Step 3 on page 76 with the Span Losses values used during the ...

Page 122: ...ou have finished the corrective action Step 8 If the Span Loss Change is greater than 1 dBm and the APC OUT OF RANGE condition still exists it is mandatory to again repair the fibers to reestablish the expected span loss value Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the...

Page 123: ...ntranode Logical connections among cards created and provisioned on every node of the network ANS completed For more information about these operations refer to the NTP G183 Diagnose and Fix OCHNC and OCH Trail Circuits section in Configuration guide Note OCHNC circuit creation is successfully completed when the CTC circuit table reports the situation shown in Figure 16 OCHNC Circuit Successfully ...

Page 124: ...it passing through the failing span Prerequisite condition of Prerequisites for Successful OCHNC Circuit Creation on page 77 has not been met 1 The APC application is internally disabled due to the presence of a Critical alarm somewhere in the network As a consequence no reliable information about the number of active channels can be shared among the nodes and the creation of any further OCHNC cir...

Page 125: ...ink is not down continue with Corrective Action on page 78 Step 2 Verify APC status a Go to node view single shelf mode or shelf view multishelf mode on the MSTP node that is the source node for the circuit b In the General Info box on the left check the APC state last row If the APC state is DISABLE INTERNAL complete the appropriate troubleshooting procedure from Alarm Troubleshooting on page 99 ...

Page 126: ... feedback provided from a dedicated photodiode so that a specific power setpoint value is reached and maintained VOA Startup Phases The final VOA condition is achieved through a startup procedure divided into the four sequential phases shown in Figure 19 VOA Startup Procedure on page 80 Figure 19 VOA Startup Procedure Until the VOA has completed all the phases shown in Figure 19 VOA Startup Proced...

Page 127: ... duration of the transient standby condition is three seconds by default and allows safe management of optical interfaces that have different signal rise time values or are undergoing a pulse startup procedure compliant with the ITU T G664 recommendation Phase 4 Channel Power Control Mode Fully Activated The VOA reaches the final attenuation condition that leads the power value that is read on the...

Page 128: ... the VOA see Figure 20 LOS P Indication on the VOA Port on page 82 A valid optical power value different from the end of scale value of 50 dBm in the Power field but the value for Power is less than 33 dBm To view the Power field in card view click the Provisioning Parameters tabs Figure 20 LOS P Indication on the VOA Port Use the following procedure to troubleshoot and eventually fix issues relat...

Page 129: ...CTC connection again If the alarm inconsistency persists log into the Technical Support Website at http www cisco com techsupport for more information or call Cisco TAC 1 800 553 2447 in order to report a service affecting problem Note Step 2 If the alarmed card is a 32WSS or 40WSS C verify the incoming power level from the connected TXP MXP or line card If the alarmed card is a 32MUX O or 40MUX g...

Page 130: ... wavelength provisioned must be the proper one The output power value must be within the expected range refer to the Configuration guide If the trunk port PM is not available through CTC perform a manual measurement using a standard power meter If the TX laser is active the wavelength is provisioned properly and the output power value is in the correct range go to Step 4 Otherwise take the appropr...

Page 131: ...m Step 6 If the TXP or MXP card behaves as expected check the fiber connection between the two cards a The ADD_RX port of the alarmed 32MUX O or 40MUX must be connected to the TRUNK_TX port of a TXP or MXP card using an MPO LC multifiber cable A patch panel tray is normally used to manage fiber connections for patch panel cabling details refer to the Turn Up a Node chapter in the Configuration gui...

Page 132: ...an Expected In some cases the pass through channels on the WSS card or the optical bypass channels on the 32MUX O or 40MUX card are at a power level that is lower than expected The incoming power level can be lower than expected for several reasons A few examples are Dirty connections Excessive span loss Wrong amplifier gain setting When the power is lower than expected the start up procedure can ...

Page 133: ...given in the following sections Condition B1 LOS P Alarm SUMMARY STEPS 1 Verify the alarm validity 2 3 4 Verify the correct behavior of the TXP MXP or line card that is the signal source of the channel wavelength that is alarmed 5 If the cards referenced in Step 3 on page 88 and Step 4 on page 88 are operating properly go to Step 6 on page 88 If not take the appropriate corrective actions accordin...

Page 134: ...ge 88 are operating properly go to Step 6 on page 88 If not take the appropriate corrective actions according to the alarm raised on the card Step 6 If the alarmed card is a 32MUX O or 40MUX go to Step 9 on page 89 Step 7 If the alarmed card is a 32WSS or 40MUX continue with the following steps a Double click the card b Click the Provisioning Optical Chn Optical Connector X Parameters tabs X is nu...

Page 135: ...m edge Allow the card to cool before touching any other part of it or before placing it in an antistatic bag Statement 201 Warning Step 9 Verify the correct behavior of the VOA inside the 32MUX O or 40MUX card a Double click the 32MUX O or 40MUX card b Click Circuits c Delete the OCHNC circuit for the faulty channel d Ensure that the service state of the corresponding ADD RX port changes to IS AIN...

Page 136: ...efore touching any other part of it or before placing it in an antistatic bag Statement 201 Warning g If the alarm condition persists even after the cabling is checked or fixed replace the 32MUX O or 40MUX card refer to the Upgrade Add and Remove Cards and Nodes chapter of the Configuration Guide Before replacing the card log into the Technical Support Website at http www cisco com techsupport for...

Page 137: ... a manual measurement using a standard power meter Step 5 If the cards referenced in Step 3 and Step 4 are operating properly go to Step 6 If not take the appropriate corrective actions according to the alarm raised on the card see Alarm Troubleshooting on page 99 Step 6 If the alarmed card is a 32MUX O or 40MUX card go to Step 8 Step 7 If the alarmed card is a 32WSS or 40WSS C card verify the pro...

Page 138: ...able check and repair procedures the root cause could be related to a network issue and a more accurate analysis of the signal flow is needed according with the actual system topology If necessary call Cisco TAC 1 800 553 2447 for help Note Scenario C Optical Drop Power Level Lower Than Expected This scenario describes the condition in which the optical power at the 32DMX O or 40DMX drop channels ...

Page 139: ...the 32DMX O or 40DMX card 4 To unambiguously pinpoint the root cause of the alarm verify the proper cabling of the COM RX port common input port for all the drop channels of the alarmed 32DMX O or 40DMX card DETAILED STEPS Step 1 Verify the alarm validity a Identify the DWDM nodes where the alarmed card is located b Double click the 32DMX O or 40DMX card c Click Alarms d Verify that a LOS P alarm ...

Page 140: ...ation on the VOA to the minimum 0 dB to enable channel startup To perform this in field adjustment Read the VOA Attenuation Ref value for the channel wavelength Enter the same value into the VOA Attenuation Calib field as that in the VOA Attenuation Ref field but with the opposite sign the algebraic sum of the two contributions must be equal to zero Click Apply g Click Circuits h Recreate the OCHN...

Page 141: ...ow the card to cool before touching any other part of it or before placing it in an antistatic bag Statement 201 Warning Scenario C2 OPWR LowDEGrade Alarm SUMMARY STEPS 1 Verify the alarm validity 2 3 Verify the proper cabling of the COM RX port the common input port for all of the drop channels of the alarmed 32DMX O or 40DMX DETAILED STEPS Step 1 Verify the alarm validity a Identify the DWDM nod...

Page 142: ... of an OPT PRE OPT BST OPT AMP C OPT AMP 17 C or OSC CSM depending on the actual node layout b Pull out the LC connector from the COM_RX port of the 32DMX O or 40DMX card and clean the fiber according to site practice c Pull out the LC connector from the COM_TX or DROP_TX port of the connected DWDM card and clean the fiber according to site practice d Verify that the fiber attenuation is within th...

Page 143: ...version at the Cisco Spare depots Once the new card is installed in field a downgrade of the optical module will be prevented and the latest optical module version is preserved on the software package If the 32DMX C or 32DMX L card is already installed complete the Corrective Action for Software Releases Lower than 9 0 on page 97 to manually fix the problem Corrective Action for Software Releases ...

Page 144: ... If a valid power level exists the cabling of the TXP card is correct Change the admin state of the Trunk TX port of the TXP card back to the original state b If no power level exists the cabling of the TXP card is incorrect Change the admin state of the Trunk TX port of the TXP card to OOS DSBLD ANSI or Locked disabled ETSI state and reverse the cabling It is important that you perform Steps Step...

Page 145: ... an alarm is raised refer to its clearing procedure For more information about alarm profiles see the Alarm and TCA Monitoring and Management document Alarm Indexes on page 109 Logical Objects on page 109 Trouble Characterizations on page 111 Safety Summary on page 113 Trouble Clearing Procedures on page 114 ACT SOFT VERIF FAIL on page 115 AIS on page 115 AIS L on page 116 AIS P on page 117 ALS on...

Page 146: ...on page 143 AWG WARM UP on page 143 BAD DB DETECTED on page 144 BAT FAIL on page 144 BP LPBKFACILITY on page 145 BP LPBKTERMINAL on page 146 CARLOSS EQPT on page 147 CARLOSS FC on page 149 CARLOSS GE on page 149 CARLOSS ISC on page 150 CARLOSS TRUNK on page 151 CASETEMP DEG on page 152 CD on page 153 CFM CONFIG ERROR on page 154 CFM LOOP on page 155 CFM MEP DOWN on page 156 CFM XCON SERVICE on pag...

Page 147: ...EQPT on page 180 EQPT DEGRADE on page 181 EQPT DIAG on page 182 EQPT FAIL on page 183 EQPT FPGA IMAGE AVAILABLE on page 184 EQPT MISS on page 184 ERFI P SRVR on page 185 ESMC FAIL on page 185 ETH LINKLOSS on page 186 EVAL LIC on page 187 EXC BP on page 187 EXCCOL on page 188 EXT on page 188 FAILTOSW 2R EQPT ESCON FC GE ISC OCN STMN TRUNK OTS on page 189 FAILTOSW TRUNK on page 190 FAILTOSW HO on pa...

Page 148: ...08 GAIN HFAIL on page 210 GAIN LDEG on page 211 GAIN LFAIL on page 211 GAIN NEAR LIMIT on page 212 GCC EOC on page 213 GE OOSYNC FC GE ISC on page 213 GE OOSYNC TRUNK on page 214 GFP CSF SIGLOSS on page 215 GFP CSF SYNCLOSS on page 215 GFP LFD on page 216 GFP UP MISMATCH on page 217 HELLO on page 217 HIBATVG on page 218 HI BER on page 219 HI CCVOLT on page 220 HI LASERBIAS on page 220 HI LASERTEMP...

Page 149: ...on page 248 LASER OFF WVL DRIFT on page 248 LASERBIAS DEG on page 249 LASERBIAS FAIL on page 250 LASEREOL on page 250 LASERTEMP DEG on page 251 LICENSE EXPIRED on page 252 LIC EXPIRING SHORTLY on page 252 LIC EXPIRING SOON on page 253 LIC MISSING on page 254 LMP FAIL on page 254 LMP SD on page 256 LMP SF on page 257 LMP UNALLOC on page 259 LOCAL CERT CHAIN VERIFICATION FAILED on page 259 LOCAL CER...

Page 150: ...93 LPBKFACILITY GE on page 293 LPBKFACILITY ISC on page 294 LPBKFACILITY TRUNK on page 295 LPBKTERMINAL ESCON on page 295 LPBKTERMINAL FC on page 296 LPBKTERMINAL GE on page 297 LPBKTERMINAL ISC on page 297 LPBKTERMINAL TRUNK on page 298 LSC NOT PRESENT MIC IN USE on page 298 LWBATVG on page 299 MAN LASER RESTART on page 299 MAN REQ on page 300 MANRESET on page 300 MANSWTOINT on page 301 MANSWTOPR...

Page 151: ...n page 319 ODUK SF PM on page 320 ODUK TIM PM on page 320 OPEN SLOT on page 321 OPTNTWMIS on page 322 OPWR HDEG on page 322 OPWR HFAIL on page 325 OPWR LDEG on page 326 OPWR LFAIL on page 327 OSRION on page 327 OTDR ABSOLUTE A EXCEEDED RX on page 328 OTDR ABSOLUTE A EXCEEDED TX on page 328 OTDR ABSOLUTE R EXCEEDED RX on page 329 OTDR ABSOLUTE R EXCEEDED TX on page 329 OTDR BASELINE A EXCEEDED RX o...

Page 152: ...on page 340 OTUK BDI on page 341 OTUK IAE on page 342 OTUK LOF on page 343 OTUK SD on page 344 OTUK SF on page 346 OTUK TIM on page 346 OUT OF BUNDLE on page 347 OUT OF SYNC on page 348 OVER TEMP UNIT PROT on page 349 PARAM MISM on page 350 PATCH ACTIVATION FAILED on page 350 PATCH DOWNLOAD FAILED on page 351 PAYLOAD UNKNOWN on page 351 PDI P on page 352 PEER CERT VERIFICATION FAILED on page 354 P...

Page 153: ...S on page 378 ROUTE OVERFLOW on page 380 RS EOC on page 380 RS TIM on page 383 SBYTCC NEINTCLK on page 384 SD TRUNK on page 385 SD L on page 386 SD L TRUNK on page 387 SD P on page 387 SDBER EXCEED HO on page 388 SEQ MISMATCH COUNT on page 389 SF TRUNK on page 390 SF L on page 390 SF L TRUNK on page 391 SF P on page 392 SFTWDOWN on page 392 SFTWDOWN FAIL on page 393 SHELF COMM FAIL on page 394 SH ...

Page 154: ... 412 SYSBOOT on page 413 TEMP LIC on page 413 TEMP MISM on page 414 TIM on page 415 TIM MON on page 416 TIM P on page 416 TIM S on page 417 TRAF AFFECT RESET REQUIRED on page 418 TRAIL SIGNAL FAIL on page 419 TRUNK ODU AIS on page 419 TRAIL SIGNAL FAIL on page 420 TRUNK OPU CSF on page 420 TRUNK PAYLOAD MISM on page 421 TX OFF NON CISCO PPM on page 422 UNC WORD on page 422 UNEQ P on page 423 UNIT ...

Page 155: ...lumn or in SNMP or in TL1 The CTC default alarm profile contains some alarms or conditions that are not currently implemented but are reserved for future use Note The CTC default alarm profile in some cases contains two severities for one alarm for example MJ MN The platform default severity comes first in this example MJ but the alarm can be demoted to the second severity in the presence of a hig...

Page 156: ...on panel A combination term that refers to this platform AIC I card AICI AEP Alarm Interface Controller International Alarm Interface Extension A combination term that refers to this platform s AIC I card AICI AIE Alarm Interface Panel AIP Amplified optical transport section AOTS Building integrated timing supply incoming references BITS 1 BITS 2 BITS The backplane BPLANE An environmental alarm po...

Page 157: ...cards OCH TERM The optical channel network connection referring to DWDM cards OCHNC CONN Optical multiplex section OMS Optical service channel ring OSC RING Optical transport section OTS Pluggable port module PPM also called SFP referring to MXP and TXP cards PPM Power equipment PWR The shelf assembly SHELF The card carrying the high speed signal referring to MXP or TXP cards TRUNK Trouble Charact...

Page 158: ...efaults tab Note Severity The system uses Telcordia devised standard severities for alarms and conditions Critical CR Major MJ Minor MN Not Alarmed NA and Not Reported NR These are described below A Critical CR alarm generally indicates severe Service Affecting trouble that needs immediate correction A Major MJ alarm is a serious alarm but the trouble has less impact on the network Minor MN alarms...

Page 159: ... any procedures in this chapter unless they understand all safety precautions practices and warnings for the system equipment Some troubleshooting procedures require installation or removal of cards in these instances users should pay close attention to the following caution Hazardous voltage or energy could be present on the backplane when the system is operating Use caution when removing or inst...

Page 160: ...abetically and includes some conditions commonly encountered when troubleshooting alarms The severity description and troubleshooting procedure accompany each alarm and condition When you check the status of alarms for cards ensure that the alarm filter icon in the lower right corner of the GUI is not indented If it is click it to turn it off When you are done checking for alarms you can click the...

Page 161: ...FAIL alarm download the software on the protect standby flash Step 2 Activate the protect standby flash Step 3 After the control card is activated download the software on the standby partition or the standby code volume on the protect flash If the troubleshooting procedure does not clear the alarm log into the Technical Support Website at http www cisco com c en us support index html or call the ...

Page 162: ...r log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 AIS L Default Severity Not Reported NR Non Service Affecting NSA logical Objects OCN TRUNK The AIS Line condition indicates that this node is detecting line level AIS in the incoming signal This alarm is secondary to another alarm occurring simultaneously ...

Page 163: ...Severity Not Alarmed NA Non Service Affecting NSA Logical Objects 2R AOTS ESCON FC GE ISC OCN TRUNK The Automatic Laser Shutdown ALS condition on the amplifier cards 40 SMR1 C or 40 SMR2 C cards indicate that the ALS safety feature on the card port is switched ON This condition is accompanied by a corresponding LOS alarm in the reverse direction of the same port ALS is an informational condition a...

Page 164: ...800 553 2447 AMPLI INIT Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object AOTS The Amplifier Initialized condition occurs when an amplifier card OPT BST or OPT PRE is not able to calculate gain This condition typically accompanies the APC DISABLED on page 119 alarm Clear the AMPLI INIT Condition SUMMARY STEPS 1 Complete the Delete a Circuit on page 454 procedure on the most ...

Page 165: ... the information related to the number of channels is not reliable The condition can occur when any of the following related alarms also occur the EQPT alarm the IMPROPRMVL alarm or the MEA EQPT alarm If the condition occurs with the creation of the first circuit delete and recreate the circuit APC Disabled alarm is raised under the following conditions When APC is manually disabled in a domain to...

Page 166: ...med NA Non Service Affecting NSA Logical Object NE The APC Terminated on Manual Request condition is raised when APC terminates after it is manually launched from CTC or TL1 APC END is an informational condition that is raised and cleared spontaneously by the system and is not visible in the CTC Condition window It is visible only by retrieving it in the Conditions or History tabs APC END is an in...

Page 167: ...e APC OUT OF RANGE condition To determine the correct root cause complete the network level troubleshooting procedures and node level problems located in Node Level Intranode Problems on page 80 of Chapter General Troubleshooting on page 1 If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1...

Page 168: ...confirm inconsistent or invalid K bytes For specific procedures to use the test set equipment consult the manufacturer If corrupted K bytes are confirmed and the upstream equipment is functioning properly the upstream equipment might not interoperate effectively with the NCS 2 If the alarm does not clear and the overhead shows inconsistent or invalid K bytes you could need to replace the upstream ...

Page 169: ...service for the laser to be on The laser is off when the safety key is off labeled 0 Statement 293 Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 10...

Page 170: ...ticipated by a system configured for 1 1 protection The 1 1 protect port monitors the incoming K2 APS byte and raises this alarm if it does not receive the byte The alarm is superseded by an APSCM or APSMM alarm but not by an AIS condition It clears when the port receives a valid code for 10 ms Clear the APSIMP Alarm SUMMARY STEPS 1 Check the configuration of the other node in the 1 1 protection g...

Page 171: ...tection scheme provisioning 2 Click OK in the Edit Protection Group dialog box 3 Log into the far end node and verify that the OC N 1 1 protection group is provisioned 4 Verify that the Bidirectional Switching check box matches the checked or unchecked condition of the box recorded in Step 1 on page 125 If not change it to match 5 Click Apply DETAILED STEPS Step 1 For the reporting NCS display nod...

Page 172: ... at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 APS PROV MISM Default Severity Minor MN Non Service Affecting NSA Logical Object ODU The APS PROV MISM alarm is raised when the SNC protection types on the near end and far end near are incompatible Clear the APS PROV MISM Alarm Verify that the near end and far end SNC protection types match If ...

Page 173: ...an individual port in node view single shelf mode or shelf view multishelf mode click the Provisioning Alarm Profiles Alarm Behavior tabs 5 Locate the row number for the reported card slot 6 Click the Suppress Alarms column check box to deselect the option for the card row 7 If the condition is reported for the backplane the alarms are suppressed for cards that are not in the optical or electrical...

Page 174: ... single shelf mode or shelf view multishelf mode click the Provisioning Alarm Profiles Alarm Behavior tabs if you have not already done so b Click the Suppress Alarms check box located at the bottom of the window to deselect the option c Click Apply If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call C...

Page 175: ... AIS is not considered an error It is raised by the receiving node on each input when it detects the AIS instead of a real signal In most cases when this condition is raised an upstream node is raising an alarm to indicate a signal failure all nodes downstream from it only raise some type of AIS This condition clears when you resolved the problem on the upstream node Clear the AU AIS Condition SUM...

Page 176: ...fferent from what is expected such as a VC4 4c instead of a VC4 this causes the alarm 3 If you have been monitoring the circuit with optical test equipment a mismatch between the provisioned circuit size and the size expected by the test set can cause this alarm Ensure that the test set monitoring is set up for the same size as the circuit provisioning For specific procedures to use the test set e...

Page 177: ... Count AUTH EC alarm is raised when the authentication error count crosses the authentication threshold Clear the AUTH EC Alarm SUMMARY STEPS 1 This alarm is cleared automatically when the authentication error count becomes less then authentication error threshold DETAILED STEPS This alarm is cleared automatically when the authentication error count becomes less then authentication error threshold...

Page 178: ...lick the Provisioning Line Auto Ports tabs 4 Check the Auto Sensing check box b Delete the auto port 1 Login to CTC 2 In node view single shelf mode or shelf view multishelf view double click the AR_MXP or AR_XP card where you want to delete the auto port 3 Click the Provisioning Pluggable Port Modules tabs 4 In the Pluggable Port Modules area select the auto PPM that you want to delete and click ...

Page 179: ...Replace a Card on page 453 procedure High performance devices on this card can get hot during operation To remove the card hold it by the faceplate and bottom edge Allow the card to cool before touching any other part of it or before placing it in an antistatic bag Statement 201 Warning If the condition does not clear log into the Technical Support Website at http www cisco com c en us support ind...

Page 180: ...tching occurred because of the TU AIS condition If the UPSR ring is configured for revertive switching it switches back to the working path after the fault clears The AUTOSW AIS UPSR clears when you clear the primary alarm on the upstream node This condition is only reported if the SNCP is set up for revertive switching Note Generally any AIS is a special SONET signal that communicates to the rece...

Page 181: ...f the path protection is set up for revertive switching Note Clear the AUTOSW LOP STSMON Condition SUMMARY STEPS 1 Complete the Clear the LOP P Alarm on page 270 procedure DETAILED STEPS Complete the Clear the LOP P Alarm on page 270 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco T...

Page 182: ... Object STSMON VT MON The Automatic Path Protection Switch Caused by Payload Defect Indication PDI condition indicates that automatic path protection switching occurred because of a PDI P on page 352 alarm If the path protection is configured for revertive switching it reverts to the working path after the fault clears This condition is only reported if the path protection is set up for revertive ...

Page 183: ...PDI P Condition on page 353 procedure DETAILED STEPS Complete the Clear the PDI P Condition on page 353 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 AUTOSW SDBER Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON VT MON The Automati...

Page 184: ...tes that a signal degrade caused automatic UPSR protection switching to occur If the UPSR ring is configured for revertive switching it reverts to the working path when the SD is resolved This condition is only reported if the SNCP is set up for revertive switching Note Clear the AUTOSW SDBER SNCP Condition SUMMARY STEPS 1 Complete the Clear the SD TRUNK Condition on page 385 procedure DETAILED ST...

Page 185: ...ure DETAILED STEPS Complete the Clear the SF P Condition on page 392 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 AUTOSW SFBER SNCP Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object VCMON HP VCMON LP The Automatic UPSR Switch Caused by Si...

Page 186: ...NEQ P on page 423 caused automatic path protection switching to occur If the path protection is configured for revertive switching it reverts to the working path after the fault clears This condition is only reported if the path protection is set up for revertive switching Note Clear the AUTOSW UNEQ STSMON Condition SUMMARY STEPS 1 Complete the Clear the UNEQ P Alarm on page 424 procedure DETAILED...

Page 187: ...ents Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Statement 1057 Warning This condition is only reported if the SNCP is set up for rever...

Page 188: ...o remove the card hold it by the faceplate and bottom edge Allow the card to cool before touching any other part of it or before placing it in an antistatic bag Statement 201 Warning If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 AWG FAIL Default Severity Critical CR Servi...

Page 189: ...Logical Object OTS The AWG Over Temperature alarm is raised if a 40MUX 32WSS O 40WSSC C 32DMX or 40DMX card having an AWG FAIL alarm is not replaced and its heater control circuit temperature exceeds 212 degrees F 100 degrees C The card goes into protect mode and the heater is disabled Clear the AWG OVERTEMP Alarm SUMMARY STEPS 1 Complete the Clear the AWG FAIL Alarm on page 142 procedure DETAILED...

Page 190: ...helf view Do not use the reboot command in the console when the BAD DB DETECTED alarm is raised Note Clear the BAD DB DETECTED Alarm Restore any known good database or Reset NE to the factory default settings If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 BAT FAIL Default ...

Page 191: ...co com c en us support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers for your country BP LPBKFACILITY Default Severity Not alarmed NA Logical Object EQPT The BP LPBKFACILITY alarm is raised when the backplane facility loopback is configured on the 100G LC C or 10x10G LC card Clear the BP LPBKFACILTIY Alarm Remove the backplane facility loopback ...

Page 192: ...C card Clear the BP LPBKTERMINAL Alarm Remove the backplane terminal loopback on the 100G LC C or 10x10G LC card SUMMARY STEPS 1 Log in to a node on the network 2 In node view single shelf mode or shelf view multishelf mode double click the 100G LC C or 10x10G LC card in CTC to open the card view 3 Click the Maintenance Card tabs 4 Click on the card port that is in IS or Unlocked state in the Admi...

Page 193: ...on unit ECU when the connection to the shelf subtending the node is improper Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard ...

Page 194: ...he system that is reporting the alarm Step 3 If the ping is successful it demonstrates that an active TCP IP connection exists Restart CTC a Exit from CTC b Reopen the browser c Log into CTC Step 4 Using optical test equipment verify that proper receive levels are achieved For instructions about using optical test equipment refer to the manufacturer documentation Always use the supplied electrosta...

Page 195: ...tion or log into http www cisco com c en us support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers for your country CARLOSS GE Default Severity Major MJ Service Affecting SA Logical Object GE The Carrier Loss for Gigabit Ethernet GE alarm occurs on the client port of a TXP_MR_10G TXP_MR_10E TXP_MR_10E_C TXP_MR_10E_L TXP_MR_2 5G TXPP_MR_2 5G MXP_M...

Page 196: ... Modules in Cisco ONS Platforms document Note Step 2 If there is no PPM SFP misprovisioning check for a fiber cut An LOS alarm would also be present If there is an alarm complete the Clear the LOS OCN STMN Alarm procedure located in Chapter 2 Alarm Troubleshooting of the Troubleshooting guide Step 3 If there is no fiber cut or provisioning error check the client side equipment for any transmission...

Page 197: ...mation or log into http www cisco com c en us support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers for your country CARLOSS TRUNK Default Severity Major MJ Service Affecting SA Logical Object TRUNK A Carrier Loss alarm is raised on the optical Trunk RX port of a TXP_MR_10G TXP_MR_10E TXP_MR_10E_C TXP_MR_10E_L TXP_MR_2 5G TXPP_MR_2 5G MXP_MR_2 5...

Page 198: ...on is in good working order Step 4 If the continuity is good clean the fiber according to site practice If none exists complete the fiber cleaning procedure in the Manage the Node document Step 5 If the signal is valid ensure that the transmit and receive outputs from the patch panel to your equipment are properly connected that is the correct wavelength is coming from the patch panel For more inf...

Page 199: ...e 460 procedure The fan should run immediately when correctly inserted DETAILED STEPS Step 1 Determine whether the air filter needs replacement Complete the Inspect Clean and Replace the Reusable Air Filter on page 457 procedure Step 2 If the filter is clean complete the Remove and Reinsert a Fan Tray Assembly on page 460 procedure Step 3 If the fan does not run or the alarm persists complete the ...

Page 200: ...en the maintenance association and domain name A similar maintenance point MP ID exists on both the maintenance end points Clear the CFM CONFIG ERROR Condition SUMMARY STEPS 1 In node view double click the GE_XP or 10GE_XP card to open the card view 2 Verify if the CC Timer settings on both the maintenance end points of the card are the same To set or view the CC timer values do the following 3 Ve...

Page 201: ...ld not be the same d Repeat step a and d on the other end of the maintenance end point e The MPID values must not be the same on both the maintenance end points CFM LOOP Default Severity Minor MN Non Service Affecting NSA Logical Objects ETH The Connectivity Fault Management Loop CFM LOOP alarm occurs on GE_XP or 10GE_XP cards when a continuity check CC packet is reused in a loop and consequently ...

Page 202: ...ters tabs Step 3 Ensure that the counter values in the CCM Received field is equivalent to the counter values in the CCM Transmitted field and that the counter is incrementing appropriately If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 CFM XCON SERVICE Default Severity Mi...

Page 203: ... MA Domain Mapping If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 CHANLOSS Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OCN The SONET Section Layer DCC Termination Failure condition occurs when the NCS receives unrecognized data in the section l...

Page 204: ...ways use the supplied electrostatic discharge wristband when working with a powered NCS Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Caution Step 3 If the alarm does not clear complete the Physically Replace a Card on page 453 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support in...

Page 205: ...ar the CLDRESTART Condition SUMMARY STEPS 1 Remove and reinsert reseat the standby control card 2 If the condition fails to clear after the card reboots complete the Remove and Reinsert Reseat Any Card on page 452 procedure 3 If the condition does not clear complete the Physically Replace a Card on page 453 procedure for the card DETAILED STEPS Step 1 Remove and reinsert reseat the standby control...

Page 206: ... Complete the appropriate procedure to clear the following alarms DETAILED STEPS Step 1 Add the missing 100G LC C or CFP LC card If the card is reset wait for it to boot up To add a card see the Turn Up a Node chapter Step 2 Complete the appropriate procedure to clear the following alarms Clear the IMPROPRMVL Alarm on page 236 Clear the AUTORESET Alarm on page 133 Clear the CLDRESTART Condition on...

Page 207: ...7 COOL MISM Default Severity Not Reported NR Service Affecting SA Logical Object FAN The Cool Mismatch COOL MISM condition is raised when an incorrect cooling profile is chosen for the NCS shelf To determine the cooling profile values for the cards see the Cooling Profile section in the Installing the NCS Shelf chapter of the Hardware Installation Guide Clear the COOL MISM Alarm Set the correct co...

Page 208: ...onnection Equipment Mismatch condition is raised when there is a mismatch between the cross connect card preprovisioned in the slot and the card actually present in the shelf For example an XC VXL card could be preprovisioned in Slot 10 but another card could be physically installed Cisco does not support configurations of unmatched cross connect cards in Slot 8 and Slot 10 although this situation...

Page 209: ...sco TAC 1 800 553 2447 DATA CRC Default Severity Major MJ Service Affecting SA Logical Object OCH MSISC A data cyclic redundancy check CRC bad packet count condition occurs when excessive CRC errors are received on the trunk ports of the GE XP GE XPE 10GE XP and 10GE XPE cards The CRC error rate is measured and compared against a configured threshold The system can be configured to perform an auto...

Page 210: ...ctive controller card database 2 Make a minor provisioning change to the active database to see if applying a provisioning change clears the alarm DETAILED STEPS Step 1 Save a backup copy of the active controller card database Step 2 Make a minor provisioning change to the active database to see if applying a provisioning change clears the alarm a In node view single shelf mode or multishelf view ...

Page 211: ...D STEPS Step 1 Verify that the optical fibers connecting the board OPT PRE OPT PRE L 40 SMR1 C or 40 SMR2 C and the DCU unit are clean correctly plugged in and not damaged Step 2 If the condition does not clear verify that appropriate DCU unit according to the installation requirements is connected to the board and is correctly working Step 3 If the condition still does not clear verify that the o...

Page 212: ...to restore communication with the DSP chip until the alarm is cleared If the alarm is raised for an extended period the MXP or TXP card raises the DUP IPADDR on page 167 condition and could affect traffic DSP COMM FAIL is an informational alarm and does not require troubleshooting Note DSP FAIL Default Severity Major MJ Service Affecting SA Logical Object TRUNK The DSP Failure alarm indicates that...

Page 213: ...Alarm SUMMARY STEPS 1 Isolate the alarmed node from the other node having the same address 2 In node view single shelf mode or multishelf view multishelf mode click the Provisioning Network General tabs 3 In the IP Address field change the IP address to a unique number 4 Click Apply 5 Restart any CTC sessions that are logged into either of the duplicate IP addresses For procedures to log in or log...

Page 214: ...de controllers connected to the switch Step 2 In R10 1 1 Disconnect the duplicate node controller s cable from switch The DUP NC alarm clears 2 Perform soft reset of the control card to recover the MSM ASIC interface Step 3 In R10 6 2 1 Disconnect the duplicate node controller s cable from switch 2 Perform soft reset of the active control card on both the node controllers The DUP NC alarm clears I...

Page 215: ...entifier alarm applies to a shelf that has multishelf management enabled when the control card detects that you have programmed an ID already in use by another shelf Clear the DUP SHELF ID Alarm SUMMARY STEPS 1 Unprovision the shelf ID of the duplicate shelf by completing the following steps DETAILED STEPS Unprovision the shelf ID of the duplicate shelf by completing the following steps a In shelf...

Page 216: ...for more information or call Cisco TAC 1 800 553 2447 EFM PEER MISSING Default Severity Minor MN Non Service Affecting NSA Logical Objects GE The EFM Peer Missing EFM PEER MISSING alarm occurs in GE_XP or 10GE_XP cards under the following conditions When an EFM session is established between two ports and EFM is disabled on one of the ports the alarm is raised on the peer port When an EFM session ...

Page 217: ... under which the non Cisco peer device generates the RFI CE and then clear the condition that lead to the RFI CE DETAILED STEPS Cisco devices do not generate RFI CE events If a non Cisco peer device generates an RFI CE event a Cisco device can raise the EFM RFI CE alarm Check the scenarios under which the non Cisco peer device generates the RFI CE and then clear the condition that lead to the RFI ...

Page 218: ... SA Logical Object GE The EFM Remote Failure Indication Link Fault EFM RFI LF alarm indicates that the peer interface has a carrier loss Clear the EFM RFI LF Alarm SUMMARY STEPS 1 Clear the EHIBATVG and CARLOSS alarms on the peer Ethernet interface DETAILED STEPS Clear the EHIBATVG and CARLOSS alarms on the peer Ethernet interface If the peer device is not a GE_XP or 10GE_XP card consult the user ...

Page 219: ...oltage exceeds the extreme high power threshold This threshold with a default value of 56 5 VDC is user provisionable The alarm remains raised until the voltage remains under the threshold for 120 seconds Clear the EHIBATVG Alarm SUMMARY STEPS 1 The problem is external to the ONS system Troubleshoot the power source supplying the battery leads DETAILED STEPS The problem is external to the ONS syst...

Page 220: ...d cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers for your country ENCAP MISMATCH P Default Severity Critical CR Service Affecting SA Logical Object STSTRM The Encapsulation C2 Byte Mismatch Path alarm applies to ML Series Ethernet cards or the CE 1000 card It occurs when the first three following conditions are met and one of the last two is false The re...

Page 221: ...the alarm does not clear use the CLI to ensure that the remaining settings are correctly configured on the ML Series or CE 1000 card DETAILED STEPS Step 1 Ensure that the correct framing mode is in use on the receive card a In node view double click the receive ML Series or CE 1000 card to open the card view b Click the Provisioning Card tabs c In the Mode drop down list ensure that the same mode ...

Page 222: ...s not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 EOC E Default Severity Minor MN Non Service Affecting NSA Logical Objects OCN STMN FE GE The SONET DCC Termination Failure alarm occurs when the system loses its DCC Although this alarm is primarily SONET it can apply to DWDM EOC E is supported o...

Page 223: ...orrectly illuminated complete the Verify or Create Node Section DCC Terminations procedure to verify that the DCC is provisioned for the ports at both ends of the fiber span 5 Repeat Step 4 procedure at the adjacent nodes 6 If DCC is provisioned for the ends of the span verify that the port is active and in service by completing the following steps 7 For all nodes if the card is in service use an ...

Page 224: ...ked maintenance or OOS DSBLD or Locked disabled click the column and choose IS or Unlocked Click Apply Step 7 For all nodes if the card is in service use an optical test set to determine whether signal failures are present on fiber terminations For specific procedures to use the test set equipment consult the manufacturer Using an optical test set disrupts service on a card It could be necessary t...

Page 225: ...ED in both ends glow and EOC E alarm is not still cleared adjust the power values using attenuators until the EOC E alarm clears 3 Ensure to use same wavelength SFPs in both near end and far end 1518 nm OSC SFP will not work with other wavelength SFPs EOC L Default Severity Minor MN Non Service Affecting NSA for OCN STMN Logical Object TRUNK The Line DCC LDCC Termination Failure alarm occurs when ...

Page 226: ...and bottom edge Allow the card to cool before touching any other part of it or before placing it in an antistatic bag Statement 201 Warning EQPT Default Severity Critical CR Service Affecting SA Logical Objects AICI AEP AICI AIE EQPT PPM An Equipment Failure alarm indicates that a hardware failure has occurred on the reporting card If the EQPT alarm occurs with a BKUPMEMP refer to the procedure to...

Page 227: ...hat no new related alarms appear in CTC Verify the LED status A green ACT SBY LED indicates an active card An amber ACT SBY LED indicates a standby card Step 4 If the CTC reset does not clear the alarm complete the Remove and Reinsert Reseat Any Card on page 452 procedure for the reporting card High performance devices on this card can get hot during operation To remove the card hold it by the fac...

Page 228: ...n the alarmed card you could need to switch traffic away from it Refer to the Protection Switching Lock Initiation and Clearing on page 443 section for procedures 2 Complete the Remove and Reinsert Reseat Any Card on page 452 procedure for the alarmed card 3 If the alarm does not clear complete the Physically Replace a Card on page 453 procedure if it is raised against a traffic card or complete t...

Page 229: ...ing card 5 If the physical reseat of the card fails to clear the alarm complete the Physically Replace a Card on page 453 procedure for the reporting card DETAILED STEPS Step 1 Complete the Protection Switching Lock Initiation and Clearing on page 443 procedure on page 390 if traffic is active on the alarmed port so that you can switch traffic away from it Step 2 Complete the Reset a Card in CTC o...

Page 230: ...le Equipment or Unit Missing alarm is reported against the fan tray assembly unit It indicates that the replaceable fan tray assembly is missing or is not fully inserted It could also indicate that the ribbon cable connecting the AIP to the system board is bad Always use the supplied electrostatic discharge wristband when working with a powered NCS system Plug the wristband cable into the ESD jack...

Page 231: ...http www cisco com c en us support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers for your country ERFI P SRVR Default Severity Not Reported NR Non Service Affecting NSA Logical Object STSMON STSTRM The Three Bit ERFI Path Server condition is triggered on DS 1 DS 3 or VT circuits when the AIS P on page 117 or the LOP P on page 270 is raised on th...

Page 232: ...larmed NA Non Service Affecting NSA Logical Object NE The Rear Panel Ethernet Link Removed condition if enabled in the network defaults is raised under the following conditions The node network general AlarmMissingBackplaneLAN field in NE default is enabled The node is configured as a gateway network element GNE The backplane LAN cable is removed Clear the ETH LINKLOSS Alarm SUMMARY STEPS 1 To cle...

Page 233: ...www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 EXC BP Default Severity Minor MN Non Service Affecting NSA Logical Objects OTS The Excessive Back Propagation condition occurs due to excessive backscattered Raman pump power at the LINE RX connector This condition is caused either due to a dirty connector bad optical patch panel connection or disconnect...

Page 234: ...network management LAN connected to the control card for excess collisions You might need to contact the system administrator of the network management LAN to accomplish the following steps Clear the EXCCOL Alarm SUMMARY STEPS 1 Verify that the network device port connected to the control card has a flow rate set to 10 Mb half duplex 2 If the port has the correct flow rate and duplex setting troub...

Page 235: ... alarm clears when the situation is remedied If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 FAILTOSW 2R EQPT ESCON FC GE ISC OCN STMN TRUNK OTS Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects 2R EQPT ESCON FC GE ISC OCN STMN TRUNK OTS The Failure ...

Page 236: ...ing the working card that is reporting the higher priority alarm allows traffic to revert to the working slot and the card reporting the FAILTOSW to switch to the protect card If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 FAILTOSW TRUNK Default Severity Not Alarmed NA Non...

Page 237: ...witch to the protect card If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 FAILTOSW HO Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object VCMON HP The High Order Path Failure to Switch to Protection condition occurs when a high order path circuit fails ...

Page 238: ...ing the active OC N card that is reporting the higher priority alarm allows traffic to revert to the active slot Reverting frees the standby card which can then take over traffic from the card reporting the lower priority alarm and the FAILTOSW PATH condition DETAILED STEPS Step 1 Look up and clear the higher priority alarm Clearing this alarm frees the standby card and clears the FAILTOSW PATH co...

Page 239: ...r on page 457 procedure 2 If the filter is clean complete the Remove and Reinsert a Fan Tray Assembly on page 460 procedure 3 If the fan does not run or the alarm persists complete the Replace the Fan Tray Assembly on page 460 procedure The fan should run immediately when correctly inserted DETAILED STEPS Step 1 Determine whether the air filter needs replacement Complete the Inspect Clean and Repl...

Page 240: ...e condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 FAPS CONFIG MISMATCH Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object EQPT The Fast Automatic Protection Switching FAPS Config Mismatch condition is raised when a GE XP or 10GE XP card that is provisioned as...

Page 241: ...If traffic is slowed but still passing this alarm is not raised Clear the FC NO CREDITS Alarm SUMMARY STEPS 1 If the port is connected to a Fibre Channel FICON switch make sure it is configured for interoperation mode using the manufacturer s instructions 2 If the port is not connected to a switch turn off Autodetect Credits by completing the following steps 3 Program the Credits Available value b...

Page 242: ...I Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects OCH OCH TERM OMS OTS EQPT The Forward Defect Indication FDI condition is part of network level alarm correlation It is raised at the far end when the OCH optical payload is missing due to an optical channel signal LOS light LOS P or optical power OPWR LFAIL alarm root cause An LOS LOS P or OPWR LFAIL alarm on a circuit cau...

Page 243: ...vice Affecting NSA Logical Object STMN The Far End Forced Switch Back to WorkingSpan condition is raised on a far end 1 1 protect port when it is Force switched to the working port WKSWBK type conditions apply only to nonrevertive circuits Note Clear the FE FRCDWKSWBK SPAN Condition SUMMARY STEPS 1 Complete the Clear a 1 1 Force or Manual Switch Command on page 445 procedure for the far end port D...

Page 244: ... not clear complete the Clear a BLSR External Switching Command on page 448procedure DETAILED STEPS Step 1 To troubleshoot an FE condition determine which node and card link directly to the card reporting the FE alarm Step 2 Log into the node that links directly to the card reporting the FE condition Step 3 Clear the main alarm Step 4 If the FE FRCDWKSWPR SPAN condition does not clear complete the...

Page 245: ...ite at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 FE MANWKSWPR SPAN Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STMN The Far End Span Manual Switch Working Facility to Protect condition occurs when a four fiber BLSR span is switched from working to protect at the far end node using the Manual Span command This co...

Page 246: ...C mode or with FEC disabled A card configured in enhanced FEC mode will report an OTUK LOF on page 343 alarm The alarm is related to ITU T G 709 encapsulation and is only raised against a trunk port When the OUT2 client is directly connected with another OTU2 client with standard FEC and Disabled FEC on either side the FEC MISM alarm is not raised on the 400G XP LC card The Uncorrected FEC Word co...

Page 247: ...sco com c en us support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers for your country FEED MISMATCH Default Severity Major MJ Service Affecting SA Logical Objects EQPT The Feed Mismatch alarm is raised when the mandatory power module input feed based on Power Supply Unit PSU configuration is disconnected or incorrectly connected The alarm is cl...

Page 248: ...cedures If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 FIBERTEMP DEG Default Severity Minor MN Non Service Affecting NSA Logical Object AOTS The Fiber Temperature Degrade alarm occurs when a DWDM card 32DMX 40DMX C 40DMX CE OPT PRE OPT BST OPT AMP C OPT AMP 17 C 40SMR1 C 4...

Page 249: ... the alarm does not clear complete the Physically Replace a Card on page 453 procedure If the troubleshooting procedure does not clear the alarm log into the Technical Support Website at http www cisco com c en us support index html or call the Cisco Technical Assistance Center 1 800 553 2447 to report the problem FORCED REQ Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object ...

Page 250: ...sco com c en us support index html or call the Cisco Technical Assistance Center 1 800 553 2447 to report the problem FORCED REQ SPAN 2R ESCON FC GE ISC OCN STMN OTS Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects 2R ESCON FC GE ISC OCN STMN OTS The Force Switch Request Span condition applies to Y cable protected TXP configurable clients OC 3 OC 12 STM 4 OC 48 STM 16 OC 1...

Page 251: ... a LAN cable is not connected to the front port of the control card Clear the FP LINK LOSS Condition SUMMARY STEPS 1 Connect a LAN cable to the front port of the control card DETAILED STEPS Connect a LAN cable to the front port of the control card If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cis...

Page 252: ... NSA Logical Objects EXT SREF NE SREF The Force Switch to Primary Timing Source condition occurs when the user issues a Force command to switch to the primary timing source FRCDSWTOPRI is an informational condition and does not require troubleshooting Note FRCDSWTOSEC Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects EXT SREF NE SREF The Force Switch to Second Timing Source...

Page 253: ...rnal timing source verify that the BITS timing source is valid Common problems with a BITS timing source include reversed wiring and bad timing cards Refer to the Timing chapter in the Reference Manual for more information 2 If the BITS source is valid clear alarms related to the failures of the primary and secondary reference sources such as the SYNCPRI on page 410 alarm and the SYNCSEC on page 4...

Page 254: ...ard and OTU2_XP It indicates that an unsupported version of the fan tray assembly is installed in the shelf The ADM 10G and OTU2_XP card must be installed in a shelf that has FTA version 4 or higher Clear the FTA MISMATCH Condition SUMMARY STEPS 1 Obtain the correct fan tray assembly and replace the existing FTA with the new one by following the Replace the Fan Tray Assembly on page 460 procedure ...

Page 255: ... alarm did not clear the GAIN HDEG place all of the card ports in OOS DSBLD or Locked disabled administrative state 6 Complete the Physically Replace a Card on page 453 procedure for the reporting card DETAILED STEPS Step 1 Verify that the LED is correctly illuminated on the physical card A green ACT SBY LED indicates an active card A red ACT SBY LED indicates a failed card Step 2 Complete the Res...

Page 256: ... AOTS The Gain High Degrade alarm is raised on an amplifier card OPT BST OPT PRE OPT AMP C or OPT AMP 17 C when the amplifier reaches the Gain High Degrade Threshold This value is automatically provisioned with the gain setpoint but the alarm threshold is 5 dBm higher than the setpoint The GAIN HFAIL alarm is also raised on the 40 SMR1 C and 40 SMR2 C cards If the alarm cannot be cleared the card ...

Page 257: ...d card complete the Clear the GAIN HDEG Alarm on page 209 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 GAIN LFAIL Default Severity Critical CR Service Affecting SA Logical Object AOTS The Gain High Degrade alarm is raised on an amplifier card OPT BST OPT PRE OP...

Page 258: ...heck is performed automatically every hour and during the APC run Clear the GAIN NEAR LIMIT Alarm SUMMARY STEPS 1 GAIN NEAR LIMIT alarm clears in one of these scenarios DETAILED STEPS GAIN NEAR LIMIT alarm clears in one of these scenarios a To clear the alarm manually correct the span loss changes from previous configuration It reduces AMP gain and clears the alarm b The clear the alarm manually d...

Page 259: ...rocedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 GE OOSYNC FC GE ISC Default Severity Critical CR Service Affecting SA Logical Objects FC GE ISC The Gigabit Ethernet Out of Synchronization alarm applies to TXP_MR_10G TXP_MR_10E TXP_MR_10E_C TXP_MR_10E_L TXP_MR_2 5G ...

Page 260: ...ectory of toll free Technical Support numbers for your country GE OOSYNC TRUNK Default Severity Critical CR Service Affecting SA Logical Objects TRUNK The Gigabit Ethernet Out of Synchronization alarm applies to TXP_MR_10G TXP_MR_10E TXP_MR_10E_C TXP_MR_10E_L TXP_MR_2 5G TXPP_MR_2 5G MXP_MR_2 5G MXPP_MR_2 5G GE XP 10GE and ADM 10G cards only when the ITU T G 709 encapsulation framer is disabled Cl...

Page 261: ... and AR_XP GFP data ports and does not indicate that a Service Affecting SA failure is occurring at the local site but that a SIGLOSS alarm caused by an event is affecting a remote data port s transmission capability Clear the GFP CSF SIGLOSS Alarm SUMMARY STEPS 1 Clear the Service Affecting SA alarm at the remote data port DETAILED STEPS Clear the Service Affecting SA alarm at the remote data por...

Page 262: ... length PLI cHEC combination or if the GFP source port sends an invalid PLI cHEC combination This loss causes traffic stoppage Clear the GFP LFD Alarm SUMMARY STEPS 1 Look for and clear any associated SONET path errors such as LOS or the AU AIS on page 129 alarm that originate at the transmit node DETAILED STEPS Look for and clear any associated SONET path errors such as LOS or the AU AIS on page ...

Page 263: ... and receive port are identically provisioned for distance extension by completing the following steps a Double click the card to open the card view b Click the Provisioning Port Distance Extension tabs c Check the check box in the Enable Distance Extension column d Click Apply Step 2 Ensure that both ports are set for the correct media type For each port complete the following steps a Double clic...

Page 264: ...upport index html for more information or call Cisco TAC 1 800 553 2447 HIBATVG Default Severity Major MJ Service Affecting SA Logical Object PWR The High Voltage Battery alarm occurs in a 48 VDC environment when a battery lead input voltage exceeds the high power threshold This threshold with a default value of 52 VDC is user provisionable The alarm remains raised until the voltage remains under ...

Page 265: ...he following conditions DETAILED STEPS The alarm clears under the following conditions When high bit error rate is not received on the card port When one of the following OTN alarms are raised on the trunk port LOF TRUNK LOM LOS P TRUNK ODUK AIS PM ODUK LCK PM ODUK OCI PM OTUK AIS If the alarm does not get cleared you need to report a Service Affecting SA problem Log into the Technical Support Web...

Page 266: ...orldwide contacts html to obtain a directory of toll free Technical Support numbers for your country HI LASERBIAS Default Severity Minor MN Non Service Affecting NSA Logical Objects 2R EQPT ESCON FC GE ISC OCN STMN PPM TRUNK The Equipment High Transmit Laser Bias Current alarm is raised against TXP_MR_10G TXP_MR_2 5G TXPP_MR_2 5G TXP_MR_10E TXP_MR_10E_C TXP_MR_10E_L MXP_2 5G_10G OC192 XFP ADM 10G ...

Page 267: ...n or call Cisco TAC 1 800 553 2447 HI LASERTEMP Default Severity Minor MN Non Service Affecting NSA Logical Objects EQPT OCN STMN PPM The Equipment High Laser Optical Transceiver Temperature alarm applies to the TXP MXP and ADM 10G cards HI LASERTEMP occurs when the internally measured transceiver temperature exceeds the card setting by 35 6 degrees F 2 degrees C A laser temperature change affects...

Page 268: ... OC192 XFP GE XP 10GE XP ADM 10G or OTU2_XP card HI RXPOWER occurs when the measured optical power of the received signal exceeds the threshold The threshold value is user provisionable Clear the HI RXPOWER Alarm SUMMARY STEPS 1 Check the PM of the TRUNK RX port Verify that received power is above the optics threshold 2 Verify that the Trunk Rx port is cabled correctly and clean the fiber connecti...

Page 269: ...f the Configuration Guide Step 3 Determine whether a bulk attenuator is specified by the Cisco Transport Planner design If so verify that the proper fixed attenuation value has been used Step 4 Using a test set check the optical power value of the Drop port of the DWDM card 32DMX or 40DMX connected to the faulty TXP MXP If the read value is different 1 dBm or 1 dBm from the ANS setpoint for Padd d...

Page 270: ...Shelf LCD Panel Step 2 Verify that the environmental temperature of the room is not abnormally high Step 3 If the room temperature is not abnormal physically ensure that nothing prevents the fan tray assembly from passing air through the system shelf Step 4 If airflow is not blocked physically ensure that blank faceplates fill the system shelf empty slots Blank faceplates help airflow Step 5 If fa...

Page 271: ...laced immediately Note Step 3 If the alarm does not clear log onto http www cisco com tac for more information or call TAC 1 800 553 2447 HI TXPOWER Default Severity Minor MN Non Service Affecting NSA Logical Objects 2R EQPT ESCON FC GE ISC OCN STMN PPM TRUNK The Equipment High Transmit Power alarm is an indicator on the TXP_MR_E TXP_MR_10G TXP_MR_2 5G TXPP_MR_2 5G MXP_2 5G_10G OC192 XFP ADM 10G o...

Page 272: ...crease the optical power to the expected level Note Step 3 Complete the Physically Replace a Card on page 453 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 HLDOVRSYNC Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object NE SREF The Holdover S...

Page 273: ...M HP An HP DEG condition is similar to the SD TRUNK on page 385 condition but it applies to the HP layer of the SDH overhead A HP DEG alarm travels on the B3 byte of the SDH overhead For path protection protected circuits the BER threshold is user provisionable and has a range for HP DEG from 1E 9 dBm to 1E 5 dBm For MS SPRing 1 1 and unprotected circuits the BER threshold value is not user provis...

Page 274: ... not match the expected C2 The expected C2 byte is not 0x01 equipped unspecified The received C2 byte is not 0x01 equipped unspecified This is in contrast to LP PLM which must meet all five criteria For an HP ENCAP MISMATCH to be raised there is a mismatch between the received and expected C2 byte with either the expected byte or received byte value being 0x01 An example situation that would raise...

Page 275: ...ode GFP F or HDLC is selected If it is not choose it and click Apply Step 2 Ensure that the correct framing mode is in use on the transmit card and that it is identical to the framing mode used on the receiving card by completing the following steps a In node view double click the ML Series card to display the card view b Click the Provisioning Card tabs c In the Mode drop down list ensure that th...

Page 276: ...ear the SF TRUNK Condition on page 390 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 HP PLM The HP PLM condition is not used in this platform in this release It is reserved for development HP RFI Default Severity Not Reported NR Non Service Affecting NSA Logical...

Page 277: ...cates that the trace identifier J1 byte of the high order VC 4 or VC 3 overhead is faulty HP TIM occurs when there is a mismatch between the transmitted and received J1 identifier byte in the SONET path overhead The error can originate at the transmit end or the receive end Clear the HP TIM Alarm SUMMARY STEPS 1 Use an optical test set capable of viewing SONET path overhead to determine the validi...

Page 278: ...es contain a VC attempt to delete these row s by completing the following steps 7 If all ONS nodes in the ring appear in the CTC network view verify that the circuits are all complete by completing the following steps 8 If you find circuits listed as incomplete verify that these circuits are not working circuits that continue to pass traffic using an appropriate optical test set and site specific ...

Page 279: ...e Circuits and Tunnels chapter in the configuration guide for circuit procedures Step 11 Log back in and verify that all circuits terminating in the reporting card are active by completing the following steps a Click the Circuits tab b Verify that the Status column lists all circuits as active Step 12 If the alarm does not clear clean the far end optical fiber according to site practice If no site...

Page 280: ...an customize your alarm profile to ignore the lower temperature HITEMP alarm Clear the I HITEMP Alarm SUMMARY STEPS 1 Complete the Clear the HITEMP Alarm on page 224 procedure DETAILED STEPS Complete the Clear the HITEMP Alarm on page 224 procedure If the alarm does not get cleared you need to report a Service Affecting SA problem Log into the Technical Support Website at http www cisco com c en u...

Page 281: ...SA Logical Objects EQPT PPM The Improper Removal IMPROPRMVL alarm occurs under the following conditions A card is removed when the card was rebooting It is recommended that after the card completely reboots delete the card in CTC and only then remove the card physically When you delete the card CTC loses connection with the node view single shelf mode or shelf view multishelf mode and goes to netw...

Page 282: ...MVL Step 2 Choose Delete from the shortcut menu CTC does not allow you to delete the reporting card if the card is in service does have circuits mapped to it is paired in a working protection scheme has DCC enabled or is used as a timing reference Note Step 3 If any ports on the card are in service place them out of service OOS MT Before placing a port out of service OOS MT or OOS DSBLD or Locked ...

Page 283: ...s support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers for your country INHSWPR Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object EQPT The Inhibit Switch To Protect Request on Equipment condition occurs on traffic cards when the ability to switch to protect has been disabled If the card is part of a 1 1 or 1 1 protection ...

Page 284: ...the Initiate a 1 1 Manual Switch Command on page 444 procedure 2 If it is raised against a 1 1 card complete the Initiate a 1 1 Card Switch Command on page 445 procedure to switch it back DETAILED STEPS Step 1 If the condition is raised against a 1 1 port complete the Initiate a 1 1 Manual Switch Command on page 444 procedure Step 2 If it is raised against a 1 1 card complete the Initiate a 1 1 Ca...

Page 285: ...sions of software between CTC and the NE The alarm is cleared by restarting CTC in order to redownload the CTC JAR files from the NE The INCOMPATIBLE SW alarm is also raised when CTC nodes in the network have R10 6 packages and earlier and password policy is greater than 80 characters 127 characters Clear the INCOMPATIBLE SW Alarm SUMMARY STEPS 1 Restart the CTC application DETAILED STEPS Restart ...

Page 286: ...k Clear Security Intrusion Alarm DETAILED STEPS Step 1 Log in as a user ID with superuser rights For more information about this refer to the Connect the PC and Log into the GUI document Step 2 In node view single shelf mode or multishelf view multishelf mode click the Provisioning Security Users tabs Step 3 Click Clear Security Intrusion Alarm If the condition does not clear log into the Technica...

Page 287: ...INVMACADR Default Severity Major MJ Service Affecting SA Logical Objects AIP BP The Invalid MAC Address alarm occurs when the system MAC address is invalid Each system has a unique permanently assigned MAC address The address resides on an AIP or backplane EEPROM BP or backplane applies to NCS 2002 NCS 2006 and NCS 2015 chassis The control cards read the address value from the AIP or backplane chi...

Page 288: ...d successfully or the alarm has not cleared log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 IMPROPRMVL FS Default Severity Minor MI Non Service Affecting NSA Logical Objects PSHELF The Improper Removal of Fiber Shuffle IMPROPRMVL FS condition occurs when a provisioned and associated Passive Shelf is unplu...

Page 289: ...a patchcord on the disconnected port if you cannot replace the missing loopback Update the node IPC list using CTC or TL1 The alarm will be cleared during the nest manual automatic connection verification The automatic connection verification occurs every six hours For the manual procedure refer to Connection Verification If the troubleshooting procedure does not clear the alarm log into the Techn...

Page 290: ...cation procedure refer to NTP G356 Verify Connections in Optical Cables The condition is cleared automatically when no major problem is detected during the connection verification process ISIS ADJ FAIL Default Severity Minor MN Non Service Affecting NSA Logical Object OCN The Open System Interconnection OSI Intermediate System to Intermediate System IS IS Adjacency Failure alarm is raised by an in...

Page 291: ...e Edit MSDCC termination dialog box view and record the following selections Layer 2 protocol LAPD or PPP Mode radio button selection AITS or UITS Role radio button selection Network or User MTU value T200 value and T203 selections d Click Cancel e Log in to the remote node and follow the same steps also recording the same information for this node Step 2 If both nodes do not use the same Layer 2 ...

Page 292: ...rocedures to do this If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 IPC VERIFICATION RUNNING Default Severities Not Alarmed NA Non Service Affecting NSA Logical Objects EQPT The Internal Patchcord Connection IPC Verification Running alarm is raised when the patchcord verif...

Page 293: ...ation in the client port may result in an AIS in the trunk port which in turn cascades on the TLS Step 2 Reset the master key from CTC a In node view single shelf mode or shelf view multi shelf mode double click the WSE card for which you want to reset the master key b Go to Provisioning Encryption Key Management c Click the Reset Master Key button for the port to reset the master key d Click Appl...

Page 294: ...al Object AOTS The Laser Automatic Power Reduction APR alarm condition is raised by OSC CSM OSCM OPT BST OPT PRE OPT AMP C and OPT AMP 17 C cards when the laser is working in power reduction mode The condition clears as soon as safety conditions are released and the power value reaches the normal setpoint Invisible laser radiation may be emitted from disconnected fibers or connectors Do not stare ...

Page 295: ...te at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 LASERBIAS DEG Default Severity Minor MN Non Service Affecting NSA Logical Objects AOTS OTS The Laser Bias Current Degrade alarm occurs on an amplifier card OPT BST OPT PRE OPT AMP C or OPT AMP 17 C 40 SMR1 C and 40 SMR2 C cards when laser aging causes a degrade but not failure of laser transmi...

Page 296: ...53 procedure Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Before disconnecting any optical amplifie...

Page 297: ...al Object AOTS The Laser Temperature Degrade alarm occurs when the Peltier control circuit fails on an amplifier card OPT BST OPT PRE OPT AMP C and OPT AMP 17 C The Peltier control provides cooling for the amplifier Clear the LASERTEMP DEG Alarm SUMMARY STEPS 1 For the alarmed DWDM card complete the Physically Replace a Card on page 453 procedure DETAILED STEPS For the alarmed DWDM card complete t...

Page 298: ...nse For more information on installing a license see the Licensing Configuration guide DETAILED STEPS Procure and install a permanent license For more information on installing a license see the Licensing Configuration guide If the alarm does not get cleared you need to report a Service Affecting SA problem Log into the Technical Support Website at http www cisco com c en us support index html for...

Page 299: ... License Expiring Soon LIC EXPIRING SOON alarm is raised when the cumulative validity period of the existing evaluation and temporary licenses is in the range of 1 to 14 days An evaluation license and multiple temporary licenses can co exist on a device and the validity period of each license can vary Clear the LIC EXPIRING SOON Alarm SUMMARY STEPS 1 Procure and install a permanent license For mor...

Page 300: ...ort Website at http www cisco com c en us support index html for more information or log into http www cisco com c en us support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers for your country LMP FAIL Default Severity Minor MN Non Service Affecting NSA Logical Object GE The Link Management Protocol Fail alarm is raised by the control card when a...

Page 301: ...nels tabs and view the Admin State column content for the channel If the status does not say IS change it and click Apply b Determine whether the near end node LMP configuration contains the far end node s IP address as its remote node IP Also verify that the near end node s LMP configuration uses the LMP node ID as its own remote node ID If one or more of these values is incorrect enter it correc...

Page 302: ...age reporting that the data link is in the Signal Okay OK state LMP SD is part of an alarm hierarchy that includes LMP SF on page 257 and LMP UNALLOC on page 259 The hierarchy is as follows If LMP UNALLOC is raised LMP SF and LMP SD are suppressed If LMP SF is raised it suppresses LMP SD LMP SF and LMP UNALLOC both suppress near end LOS type alarms for DWDM clients LMP SD however does not suppress...

Page 303: ...en the control card receives a link summary or channel status message reporting that the data link is in the Signal Okay OK state LMP SF is part of an alarm hierarchy that includes LMP SD on page 256 and LMP UNALLOC on page 259 The hierarchy is as follows If LMP UNALLOC is raised LMP SF and LMP SD are suppressed If LMP SF is raised it suppresses LMP SD LMP SF and LMP UNALLOC both suppress near end...

Page 304: ...ection LMP Failure Card Alarm Tx SF EQPT Tx SF IMPROPRMVL Table 15 Transponder Trunk Alarms that Cause LMP SF Direction LMP Failure Trunk Port Alarm Tx SF LOS Tx SF OTUK LOF Tx SF OTUK AIS Tx SF LOM Tx SF OTUK SF Tx SF ODUK SF PM Tx SF ODUK SF TCM1 Tx SF ODUK SF TCM2 SF Tx SF FEC MISM Table 16 Transponder Client Alarms that Cause LMP SF Direction LMP Failure Client Alarm Rx SF LOS Rx SF SIGLOSS Rx...

Page 305: ...C is raised LMP SF and LMP SD are suppressed If LMP SF is raised it suppresses LMP SD LMP SF and LMP UNALLOC both suppress near end LOS type DWDM client alarms but LMP SD does not In most cases this condition is an informational notice at the near end node that the far end port is not being utilized If however the far end port should be allocated for traffic log into the Technical Support Website ...

Page 306: ...Non Service Affecting NSA Logical Object EQPT The Local Certificate Expiring Within 30 Days alarm is raised when the validity time of the active certificate chain expires within 30 days Clear the LOCAL CERT EXPIRING WITHIN 30 DAYS Alarm This alarm is cleared when the validity time of the active certificate chain expires on or after 30 days If the condition does not clear log into the Technical Sup...

Page 307: ... support index html for more information or call Cisco TAC 1 800 553 2447 LOCAL FAULT Default Severity Major MJ Service Affecting SA Logical Objects ETH The LOCAL FAULT alarm is raised on the GE_XP GE_XPE 10GE_XP and 10GE_XPE card ports provisioned in 10 GE LAN PHY mode under the following conditions when there is a loss of signal on the port when a local fault character sequence is received in th...

Page 308: ... request for an OC N port in a 1 1 facility protection group This can be accomplished by locking traffic onto the working port with the LOCK ON command thus locking it off the protect port or locking it off the protect port with the LOCK OUT command In either case the protect port will show Lockout of Protection and the Conditions window will show the LOCKOUT REQ condition A lockout prevents prote...

Page 309: ...EPS Complete the Clear a Lock On or Lockout Command on page 447 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 LOCKOUT REQ TRUNK Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object TRUNK The Lockout Switch Request on Facility or Equipment con...

Page 310: ...lly Replace a Card on page 453 procedure for the control card DETAILED STEPS Step 1 Verify that the line framing and line coding match between the BITS input and the control card a In node or card view note the slot and port reporting the alarm b Find the coding and framing formats of the external BITS timing source The formats should be in the user documentation for the external BITS timing sourc...

Page 311: ...ference chapter of the Configuration guide for a procedure to detect a fiber cut 2 If the cabling is good verify that the correct port is in service by completing the following steps 3 If the correct port is in service clean the fiber according to site practice If no site practice exists complete the fiber cleaning procedure in the Maintain the Node chapter of the Configuration guide 4 If the alar...

Page 312: ...n specifications use an optical test set to verify that a valid signal exists on the line For specific procedures to use the test set equipment consult the manufacturer Test the line as close to the receiving card as possible Step 6 If a valid signal exists replace the connector on the backplane Step 7 Repeat Steps Step 1 on page 266 to Step 6 on page 266 for any other port on the card reporting t...

Page 313: ...ation or call Cisco TAC 1 800 553 2447 LO LASERBIAS Default Severity Minor MN Non Service Affecting NSA Logical Objects EQPT OCN STMN PPM The Equipment Low Transmit Laser Bias Current alarm is raised against the TXP and MXP card laser performance The alarm indicates that the card laser has reached the minimum laser bias tolerance If the LO LASERBIAS alarm threshold is set at 0 percent the default ...

Page 314: ...ck the card in node view single shelf mode or shelf view multishelf mode and click the Performance Optics PM Current Values tabs Maximum minimum and average laser temperatures are shown in the Current column entries in the Laser Temp rows Clear the LO LASERTEMP Alarm SUMMARY STEPS 1 In node view single shelf mode or shelf view multishelf mode complete the Reset a Card in CTC on page 449 procedure ...

Page 315: ...ptical line could be failing and require replacement Refer to the Physical Card Reseating Resetting and Replacement on page 451 section DETAILED STEPS Step 1 Ensure that the fiber connector for the card is completely plugged in For more information about fiber connections and card insertion refer to the Turn Up a Node chapter in the Configuration guide Step 2 If the bit error rate BER threshold is...

Page 316: ...orking with a powered NCS Plug the wristband cable into the ESD jack located on the lower right edge of the shelf assembly Caution SUMMARY STEPS 1 In node view click the Circuits tab and view the alarmed circuit 2 Verify the circuit size listed in the Size column If the size is different from what is expected such as an STS3c instead of an STS1 this causes the alarm 3 If you have been monitoring t...

Page 317: ...ower alarm is an indicator for TXP_MR_10G TXP_MR_2 5G TXPP_MR_2 5G TXP_MR_10E TXP_MR_10E_C TXP_MR_10E_L MXP_2 5G_10G OC192 XFP ADM 10G and OTU2_XP card received optical signal power LO RXPOWER occurs when the measured optical power of the received signal falls below the threshold value which is user provisionable Clear the LO RXPOWER Alarm SUMMARY STEPS 1 Check the PM of the TRUNK RX port Verify t...

Page 318: ...alarm and LOS P alarms on the Add or Drop ports belonging to the OCHNC circuit If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 LOS 2R Default Severity Critical CR Service Affecting SA Logical Object 2R The Loss of Signal for a 2R client applies to TXP_MR_10G TXP_MR_2 5G TXP...

Page 319: ...cations located in the Installing the GBIC SFP SFP and XFP Optical Modules in Cisco ONS PlatformsInstalling the GBIC SFP SFP QSFP XFP CXP CFP and CPAK Optical Modules in Cisco NCS Platforms document If an incorrect threshold has been set adjust it to a value within the allowed limits Step 6 Verify the proper cabling and clean the fibers according with the site practice Cabling procedures are locat...

Page 320: ...to a physical error such as incorrect cabling connections faulty cabling or a break It can also be caused by an incorrectly configured SFP Clear the LOS ESCON Alarm SUMMARY STEPS 1 Check for any upstream equipment failures that could cause the ESCON LOS alarm in this node 2 If there is no cause upstream verify cabling continuity from the transmitting port to the receiving port reporting this LOS T...

Page 321: ...tep 4 Ensure that the PPM SFP is correctly configured for this payload a In node view single shelf mode or shelf view multishelf mode double click the card to open the card view b Click the Provisioning Pluggable Port Modules tabs c Check the Pluggable Port Modules area for the PPM SFP associated with the port d In the Pluggable Ports area ensure that the rate for the errored PPM SFP is ESCON For ...

Page 322: ...e Technical Support Website at http www cisco com c en us support index html for more information or log into http www cisco com c en us support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers for your country LOS ISC Default Severity Critical CR Service Affecting SA Logical Object ISC The LOS alarm for the ISC port applies to TXPP_MR_2 5G or TXP_...

Page 323: ...x a Fiber Cut if the network ALS setting is DISABLE go to Fix a Fiber Cut 5 Isolate the fiber affected by the fiber cut For the two fibers belonging to the span identify the fiber belonging to the west to east W E line direction 6 Repair the identified broken fiber to restore the internode link DETAILED STEPS Step 1 To troubleshoot this alarm see the steps below If the alarm does not get cleared y...

Page 324: ...s terminate the OSC connection click the Provisioning Optical Line Parameters tabs then verify that there is power for OSC TX Port 4 If an OSC CSM terminates the OSC connection click the Provisioning Optical Line Parameters tabs then verify that there is power for OSC RX Port 6 e If no power is detected and the LOS OC 3 alarm persists go to Fix a Fiber Cut otherwise the fiber under test is good In...

Page 325: ...y that a valid signal exists on the line and feeds the TRUNK RX port For specific procedures to use the test set equipment consult the manufacturer Test the line as close to the receiving card as possible If the alarm condition does not clear move to next step 4 Verify whether a bulk attenuator is specified in the Cisco TransportPlanner design If so verify that the proper fixed attenuation value h...

Page 326: ...site at http www cisco com c en us support index html for more information or log into http www cisco com c en us support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers for your country LOS O Default Severity Minor MN Non Service Affecting NSA Logical Objects OCH OMS OTS The Incoming Overhead Loss of Signal alarm applies to the OSC TX port of OPT...

Page 327: ... click the Provisioning Optical Line Optics Thresholds tabs For the 40 SMR1 C and 40 SMR2 C cards click the Provisioning Optical Line Optics Thresholds tabs Step 4 Verify that OSC Fail Low thresholds are correct according with Cisco TransportPlanner configuration file To identify the MP value a In node view single shelf mode or shelf view multishelf mode click the Provisioning WDM ANS Provisioning...

Page 328: ...actice If no site practice exists complete the fiber cleaning procedure in the Maintain the Node chapter of the Configuration guide 6 If the port on which the alarm is raised is connected to a remote CRS 1 or ASR 9000 series router verify that the wavelength configured on the router interface is the same as that configured for the port Check the router configuration by using these steps 7 If the a...

Page 329: ...1 dBm standard fiber jumper insertion loss is 0 3 dBm clean the fiber according to site practice If no site practice exists complete the fiber cleaning procedure in the Maintain the Node chapter of the Configuration guide Unplugging the fiber can cause a traffic hit To avoid this perform a traffic switch if possible Refer to the Configuration guide for detailed information Note Step 6 If the port ...

Page 330: ...rence chapter of the Configuration guide for a procedure to detect a fiber cut 4 Check the Internal Connections file generated by Cisco TransportPlanner for the node where the card is located If necessary recable the node in accordance with the MP file connections list For procedures to cable a DWDM node refer to the Turn Up a Node chapter of the Configuration guide 5 If the cabling is good verify...

Page 331: ...esholds tabs For the 40 SMR1 C and 40 SMR2 C cards click the Provisioning Optical Line Optics Thresholds tabs To view the alarm thresholds as opposed to the warning thresholds check the Alarm check box on the bottom left of the Optics Thresholds tab and click Reset Tip d Compare the actual assigned Power value with the Alarm Threshold value and complete one of the following actions If the Power va...

Page 332: ... down list If the alarm does not clear continue with Step 9 on page 287 If the LOS P OCH alarm applies to a 32WSS O passthrough port it means that a single optical source is not directly connected to the port In this case follow the general troubleshooting rules given in Network Level Internode Troubleshooting to identify any other alarm upstream to the logical signal flow that could be the root c...

Page 333: ...d this perform a traffic switch if possible Note Step 10 If the alarm does not clear add path VOAs during startup failure as noted in the Perform Node Acceptance Tests chapter of the Configuration guide to remedy the problem If the alarm does not get cleared you need to report a Service Affecting SA problem Log into the Technical Support Website at http www cisco com c en us support index html for...

Page 334: ...DWDM node refer to the Turn Up a Node chapter of the Configuration guide 6 7 If the power difference reported is greater than 1 dBm standard fiber jumper insertion loss is 0 3 dBm clean the fiber according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter of the Configuration guide 8 If the alarm does not clear follow the general troubleshooting ru...

Page 335: ...the Turn Up a Node chapter of the Configuration guide Step 6 Step 7 If the power difference reported is greater than 1 dBm standard fiber jumper insertion loss is 0 3 dBm clean the fiber according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter of the Configuration guide Unplugging the fiber can cause a traffic hit To avoid this perform a traffic...

Page 336: ...ght edge of the shelf assembly Caution Step 3 Verify the card facing to this card in the far end site If the facing card has an RLS alarm the problem is on that card see Clear the RLS Condition for more details Step 4 If no other alarms are present that could be the source of the LOS RAMAN condition or if clearing an alarm did not clear the LOS RAMAN condition complete the Physically Replace a Car...

Page 337: ...0G card click the Performance Optics PM Current Values tabs d Increase the TX Power Low column value by 0 5 dBm e If the card transmit power setting cannot be increased without affecting the signal complete the Physically Replace a Card on page 453 procedure Step 2 To clear the LO TXPOWER alarm raised due to swapping of TX and RX connectors of the ONS XC 10G C or ONS XC 10G 96C XFP connected to th...

Page 338: ... or call Cisco TAC 1 800 553 2447 LPBKFACILITY ESCON Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object ESCON The LPBKFACILITY ESCON condition occurs on a TXP_MR_2 5G or TXPP_MR_2 5G card PPM SFP provisioned for FICON1G or FICON 2G line speed when there is a facility loopback active on the card For information about troubleshooting these circuits with loopbacks refer to the T...

Page 339: ...Cards chapter in the Cisco ONS 15454 DWDM Configuration GuideCisco NCS 2000 Series Configuration Guide Note Clear the LPBKFACILITY FC Condition SUMMARY STEPS 1 Complete the Clear an MXP TXP GE XP 10GE XP and ADM 10G Card Loopback Circuit on page 455 procedure DETAILED STEPS Complete the Clear an MXP TXP GE XP 10GE XP and ADM 10G Card Loopback Circuit on page 455 procedure If the condition does not...

Page 340: ... Not Alarmed NA Non Service Affecting NSA Logical Object ISC A Loopback Facility condition for an ISC port occurs when a software facility line loopback is active for a TXPP_MR_2 5G or TXP_MR_2 5G client PPM SFP provisioned at the ISC port rate For information about troubleshooting these circuits with loopbacks refer to the Troubleshooting MXP TXP XP or ADM 10G Circuit Paths With Loopbacks on page...

Page 341: ... and ADM 10G Card Loopback Circuit on page 455 procedure DETAILED STEPS Complete the Clear an MXP TXP GE XP 10GE XP and ADM 10G Card Loopback Circuit on page 455 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 LPBKTERMINAL ESCON Default Severity Not Alarmed NA Non...

Page 342: ...2 5G MXPP_MR_2 5G TXP_MR_2 5G TXPP_MR_2 5G GE XP and 10GE XP card client PPM SFP provisioned at the FC1G FC2G FICON1G or FICON2G line speed For information about troubleshooting these circuits with loopbacks refer to the Troubleshooting MXP TXP XP or ADM 10G Circuit Paths With Loopbacks on page 7 section Clear the LPBKTERMINAL FC Condition SUMMARY STEPS 1 Complete the Clear an MXP TXP GE XP 10GE X...

Page 343: ...TAILED STEPS Complete the Clear an MXP TXP GE XP 10GE XP and ADM 10G Card Loopback Circuit on page 455 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 LPBKTERMINAL ISC Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object ISC A Loopback Terminal...

Page 344: ...Circuit Paths With Loopbacks on page 7 section Clear the LPBKTERMINAL TRUNK Condition SUMMARY STEPS 1 Complete the Clear an MXP TXP GE XP 10GE XP and ADM 10G Card Loopback Circuit on page 455 procedure DETAILED STEPS Complete the Clear an MXP TXP GE XP 10GE XP and ADM 10G Card Loopback Circuit on page 455 procedure If the condition does not clear log into the Technical Support Website at http www ...

Page 345: ...ar the LWBATVG Alarm SUMMARY STEPS 1 The problem is external to the NCS system Troubleshoot the power source supplying the battery leads DETAILED STEPS The problem is external to the NCS system Troubleshoot the power source supplying the battery leads If the alarm does not get cleared you need to report a Service Affecting SA problem Log into the Technical Support Website at http www cisco com c e...

Page 346: ...earing the Manual switch clears the MAN REQ condition You do not need to clear the switch if you want the Manual switch to remain Clear the MAN REQ Condition SUMMARY STEPS 1 Complete the Initiate a 1 1 Manual Switch Command on page 444 procedure DETAILED STEPS Complete the Initiate a 1 1 Manual Switch Command on page 444 procedure If the condition does not clear log into the Technical Support Webs...

Page 347: ...e Manual Switch To Primary Reference condition occurs when the NE timing source is manually switched to the primary timing source MANSWTOPRI is an informational condition and does not require troubleshooting Note MANSWTOSEC Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects EXT SREF NE SREF The Manual Switch To Second Reference condition occurs when the NE timing source is m...

Page 348: ...ity Not Alarmed NA Non Service Affecting NSA Logical Object TRUNK The Manual Switch Request on Ring condition for the trunk occurs when a user initiates a Manual Span command on an MXP or TXP trunk port in a splitter protection group to move traffic from a working span to a protect span This condition appears on the network view Alarms Conditions and History tabs The port where the MANUAL SPAN com...

Page 349: ...provision the PPM SFP you must first create it in CTC To do this complete the following steps 2 After you have created the PPM SFP or if you see it listed in the Pluggable Port Modules area but not in the Selected PPM area choose the port rate 3 If you see the port listed in the Pluggable Port Modules area and the Selected PPM area the MEA indicates that the incorrect port rate was selected Click ...

Page 350: ...ed to report a Service Affecting SA problem Log into the Technical Support Website at http www cisco com c en us support index html for more information or log into http www cisco com c en us support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers for your country MEA SHELF Default Severity Critical CR Service Affecting SA Logical Object SHELF The...

Page 351: ...erations is close to exceeding the memory capacity of the control cards The alarm clears when additional memory becomes available If additional memory is not made available and the memory capacity of the card is exceeded CTC ceases to function The alarm does not require user intervention If the condition does not clear log into the Technical Support Website at http www cisco com c en us support in...

Page 352: ...Section MS AIS condition indicates that there is a defect in the multiplexing section layer of the SONET overhead The multiplex section refers to the segment between two SONET devices in the circuit and is also known as a maintenance span The multiplex section layer of the SONET overhead deals with payload transport and its functions include multiplexing and synchronization Generally any AIS is a ...

Page 353: ...page 389 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 MS EOC Default Severity Minor MN Non Service Affecting NSA Logical Object STMN The MS DCC Termination Failure alarm occurs when the system loses its data communications channel The DCC is nine bytes D4 throu...

Page 354: ...ition on page 389 procedure DETAILED STEPS Complete the Clear the SDBER EXCEED HO Condition on page 389 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 MS RFI Default Severity Not Reported NR Non Service Affecting NSA Logical Object STM1E STMN The MS Remote Fault ...

Page 355: ...T OCHNC Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OTS The MT OCHNC condition occurs when the user provisions tunes a specific wavelength for maintenance on a WXC card from an input port EXP1 8 ADD RX to the output port COM TX Clear the MT OCHNC Condition SUMMARY STEPS 1 Delete the provisioned wavelength that was specifically tuned for maintenance purposes on a WXC ca...

Page 356: ... is plugged into a card port fails the security code check The check fails when the PPM used is not a Cisco PPM Clear the NON CISCO PPM Condition SUMMARY STEPS 1 Obtain the correct Cisco PPM and replace the existing PPM with the new one DETAILED STEPS Obtain the correct Cisco PPM and replace the existing PPM with the new one If the condition does not clear log into the Technical Support Website at...

Page 357: ...ION PSWD occurs when a user exceeds the login failures threshold The NOT_AUTHENTICATED alarm is also raised when CTC nodes in the network have R10 6 packages and earlier and password policy is less than 80 characters NOT AUTHENTICATED is an informational alarm and is resolved when CTC successfully logs into the node Note OCHNC BDI Default Severities Not Alarmed NA Non Service Affecting NSA Logical...

Page 358: ...alarm on the Node C cross connection One way circuit with Nodes A B and C Deleting a cross connection on Nodes B or C will raise an OCHNC INC alarm on Node A cross connection One way circuit with Nodes A B and C Deleting a cross connection on Node A will not raise an OCHNC INC alarm If you delete one of the cross connects you might not be able to recreate this same circuit with CTC because the wav...

Page 359: ...t node For the restore procedure refer to the Maintain the Node chapter in the Configuration guide When you restore a database on a node it replaces the database being used on both ACT and SBY the control cards as the cards synchronize this version into their active flash memory If the active ACT control card is reset the standby SBY control cards will therefore use the same database version from ...

Page 360: ...uide If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 ODUK 1 AIS PM Default Severity Not Reported NR Non Service Affecting NSA Logical Object TRUNK The ODUK 1 AIS PM is a secondary condition raised on MXP and ADM 10G cards trunk signals when they experience an LOS 2R Althoug...

Page 361: ...ondition raised on MXP and ADM 10G cards trunk signals when they experience an LOS 2R Although the ODUK 2 AIS PM is raised against the TRUNK object it actually refers to the client signals contained within the trunk Clear the ODUK 2 AIS PM Condition SUMMARY STEPS 1 Complete the Clear the ODUK 1 AIS PM Condition on page 315 procedure DETAILED STEPS Complete the Clear the ODUK 1 AIS PM Condition on ...

Page 362: ... 2447 ODUK 4 AIS PM Default Severity Not Reported NR Non Service Affecting NSA Logical Object TRUNK The ODUK 4 AIS PM is a secondary condition raised on MXP and ADM 10G cards trunk signals when they experience an LOS 2R Although the ODUK 4 AIS PM is raised against the TRUNK object it actually refers to the client signals contained within the trunk Clear the ODUK 4 AIS PM Condition SUMMARY STEPS 1 ...

Page 363: ...ion Transponder and Muxponder Cards chapter in the Configuration guide Clear the ODUK AIS PM Condition SUMMARY STEPS 1 Determine whether upstream nodes and equipment have alarms especially the LOS OCN STMN alarm or OOS or Locked ports 2 Clear the upstream alarms using the Clear the LOS OCN STMN Procedure located in the Troubleshooting guide DETAILED STEPS Step 1 Determine whether upstream nodes an...

Page 364: ...XP_MR_2 5G TXPP_MR_2 5G TXP_MR_10E TXP_MR_10E_C TXP_MR_10E_L MXP_2 5G_10G AR_MXP AR_XP AR_XPE ADM 10G and OTU2_XP cards when ITU T G 709 encapsulation is enabled for the cards ODUK LCK PM indicates that a signal is being sent downstream to indicate that the upstream connection is locked preventing the signal from being passed The lock is indicated by the STAT bit in the path overhead monitoring fi...

Page 365: ...at nodes upstream If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 ODUK SD PM Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object TRUNK The ODUK Signal Degrade SD PM condition applies to TXP_MR_10G TXP_MR_2 5G TXPP_MR_2 5G TXP_MR_10E TXP_MR_10E_C TXP_MR_...

Page 366: ... Complete the Clear the SF DS1 DS3 Condition procedure located in the Alarm Troubleshooting chapter of the Troubleshooting guide DETAILED STEPS Complete the Clear the SF DS1 DS3 Condition procedure located in the Alarm Troubleshooting chapter of the Troubleshooting guide If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more...

Page 367: ... located in the Alarm Troubleshooting chapter of the Troubleshooting guide If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 OPEN SLOT Default Severity Minor MN Logical Object SHELF The Open Slot alarm is raised when an empty slot is detected in a chassis Empty slots in a cha...

Page 368: ... Network Reference chapter in the Configuration guide When the OPTNTWMIS alarm occurs the APC DISABLED on page 119 alarm could also be raised Clear the OPTNTWMIS Alarm SUMMARY STEPS 1 In node view single shelf mode or multishelf view multishelf mode of the alarmed node click the Provisioning WDM ANS Provisioning tabs 2 Choose the correct option from the Network Type list box and click Apply DETAIL...

Page 369: ...se are listed in the Configuration guide If necessary modify the value as required 6 If the optical power is outside of the expected range verify that all involved optical signal sources namely the TXP or MXP trunk port or an ITU T line card are in IS administrative state by clicking the correct tab 7 If the port is in IS or Unlocked state but its output power is outside of the specifications comp...

Page 370: ...MP 17 C cards click the Provisioning Opt Ampli Line Optics Thresholds tabs For the WXC card click the Provisioning Optical Chn Optics Thresholds tabs For the AD xC xx x card click the Provisioning Optical Chn Optics Thresholds tabs For the AD xB xx x card click the Provisioning Optical Band Optics Thresholds tabs For the 32WSS card click the Provisioning Optical Chn Optical Connector x Optics Thre...

Page 371: ... of the expected range for the 80 WXC C card check the power level coming from the another card port that is connected to the alarmed 80 WXC C port and verify if a bulk attenuator was installed as provisioned by CTP Step 11 If the OCM power range is incorrect for the 80 WXC C card verify if the Channel LOS Threshold parameter associated with the failing port and wavelength was imported correctly f...

Page 372: ...e in network view by navigating to Provisioning WDM ANS Provisioning tab Validate if it is correct Step 3 Set the OSC PPM mode in the TNCS O card view by navigating to Provisioning Line Ports tab as per the requirement LX SX ULH LR2 T FX LX_10 Rate may vary the transmit power value from high power to low power Step 4 Check if the alarm clears on the other end There is no threshold value for this a...

Page 373: ...port a Service Affecting SA problem Log into the Technical Support Website at http www cisco com c en us support index html for more information or log into http www cisco com c en us support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers for your country OSRION Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects AOTS OTS Th...

Page 374: ...he Rx direction Clear the OTDR ABSOLUTE A EXCEEDED RX Alarm The alarm is cleared automatically when one of the following conditions is satisfied in the last scan The attenuation event causing the alarm disappears The attenuation event in the last scan is below the threshold The absolute check is deactivated If the condition does not clear log into the Technical Support Website at http www cisco co...

Page 375: ...bsolute threshold in the Rx direction Clear the OTDR ABSOLUTE R EXCEEDED RX Alarm The alarm is cleared automatically when one of the following conditions is satisfied in the last scan The reflectance event causing the alarm disappears The reflectance event in the last scan is below the threshold The absolute threshold check is deactivated If the condition does not clear log into the Technical Supp...

Page 376: ...on event exceeds the baseline threshold in the Rx direction Clear the OTDR BASELINE A EXCEEDED RX Alarm The alarm is cleared automatically when one of the following conditions is satisfied The attenuation event causing the alarm disappears The attenuation event is below the threshold The absolute check is activated If the condition does not clear log into the Technical Support Website at http www ...

Page 377: ...ne threshold in the Rx direction Clear the OTDR BASELINE R EXCEEDED RX Alarm The alarm is cleared automatically when one of the following conditions is satisfied The reflectance event causing the alarm disappears The reflectance event is below the threshold The absolute threshold check is activated If the condition does not clear log into the Technical Support Website at http www cisco com c en us...

Page 378: ... is completed The time varies depending on the type of scan Step 2 Alternatively stop the scan by navigating to Maintenance DWDM OTDR select the side where the scan is ongoing and click Cancel The scan is stopped on both the sides If the alarm does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447...

Page 379: ...o Maintenance DWDM OTDR select the side where the scan is ongoing and click Cancel The scan is stopped on both the sides If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 OTDR FIBER END NOT DETECTED RX Default Severity NA Logical Object EQUIPMENT The OTDR FIBER END NOT DETECT...

Page 380: ...HYBRID FAR END IN PROGRESS Default Severity NA Logical Object EQUIPMENT The OTDR HYBRID FAR END IN PROGRESS alarm is raised when a hybrid scan is started on the remote side Clear the OTDR HYBRID FAR END IN PROGRESS Alarm Step 1 Wait until the scan on the remote side is completed The time varies depending on the type of scan Step 2 Alternatively stop the scan by navigating to Maintenance DWDM OTDR ...

Page 381: ...47 OTDR HYBRID SCAN IN PROGRESS TX Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects PPM The Optical Time Domain Reflectometer OTDR Hybrid Scan In Progress TX condition occurs when a hybrid OTDR scan starts in the TX direction Clear the OTDR HYBRID SCAN IN PROGRESS TX Alarm Step 1 This alarm is cleared automatically when the hybrid OTDR scan in the TX direction is complete ...

Page 382: ...RESHOLD EXCEEDED TX alarm is raised if the current ORL value crosses its threshold value Clear the OTDR ORL THRESHOLD EXCEEDED TX Alarm Step 1 Clean the fiber on the major reflection contribution Major reflection contribution can be found in the OTDR Scans Step 2 Alternatively change the ORL threshold from Provisioning WDM ANS OTDR Side Baseline Thresholds tab If the alarm does not clear log into ...

Page 383: ...FAILED TX Alarm Execute the scan in the TX direction If the scan shows high reflections clean the connectors where the reflections are too high or change the corresponding patchcords Note If the alarm does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 OTDR ORL TRAINING IN PROGRESS RX Default S...

Page 384: ...w cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 OTDR OTDR TRAINING FAILED RX Default Severity NA Logical Object EQUIPMENT The OTDR OTDR TRAINING FAILED RX alarm is raised if the training phase cannot find valid calibration data Clear the OTDR OTDR TRAINING FAILED RX Alarm Execute the training scan in the RX direction If the scan shows high reflections c...

Page 385: ...Major MJ Non Service Affecting NSA Logical Object EQPT The Optical Time Domain Reflectometer OTDR scan failed alarm is raised when the OTDR scan fails and no result is sent to the user Clear the OTDR SCAN FAILED Alarm This alarm is automatically cleared when no failed scan remains on for all sectors of the target PPM If the condition does not clear log into the Technical Support Website at http ww...

Page 386: ...an is stopped on both the sides If the alarm does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 OTUK AIS Default Severity Not Reported NR Non Service Affecting NSA Logical Object TRUNK The Optical Transport Unit OTUK AIS condition applies to TXP_MR_10G TXP_MR_2 5G TXPP_MR_2 5G TXP_MR_10E TXP_M...

Page 387: ...e far end TXP has inserted the BDI bit in the transmitted Trunk Tx frame because a failure such as LOS or SD was detected on the Trunk RX port Troubleshoot the failure on the far end side to clear this condition For information about various DWDM LOS alarms refer to the appropriate sections in this chapter For an OC N STM N LOS failure or an SD refer to the Alarm Troubleshooting chapter of the Tro...

Page 388: ...er is present resolve the condition using the appropriate procedure in this chapter Step 4 If the OTUK BDI alarm does not clear use an OTN test set such as the Agilent OmniBerOTN tester to to check near end transmitting signal quality For specific procedures to use the test set equipment consult the manufacturer If the condition does not clear log into the Technical Support Website at http www cis...

Page 389: ...near end transmitting signal quality For specific procedures to use the test set equipment consult the manufacturer If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 OTUK LOF Default Severity Critical CR Service Affecting SA Logical Object TRUNK The Optical Transport Unit Los...

Page 390: ... follow site practices Caution Step 2 At the far end node verify the cabling of the Trunk TX port of the TXP or MXP connected to alarmed card in the near end Clean the fibers according with site practice If no site practice exists refer to the Maintain the Node chapter of the Configuration guide for procedures Step 3 At the far end node verify the ITU T G 709 encapsulation configuration of the Tru...

Page 391: ... Clean the fiber connectors at both ends for a signal degrade according to site practice 8 Verify that a single mode laser is used at the far end 9 If the problem does not clear the transmitter at the other end of the optical line could be failing and require replacement Refer to the Physical Card Reseating Resetting and Replacement on page 451 section DETAILED STEPS Step 1 Ensure that the fiber c...

Page 392: ...NET and protocols such as Ethernet or IP Clear the OTUK SF Condition SUMMARY STEPS 1 Complete the Clear the OTUK SD Condition on page 345 procedure DETAILED STEPS Complete the Clear the OTUK SD Condition on page 345 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 ...

Page 393: ... page 415 procedure DETAILED STEPS Complete the Clear the TIM Alarm on page 415 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 OUT OF BUNDLE Default Severity On GE physical ports Minor MN Non Service Affecting NSA On Channel Group port Major MJ Service Affecting ...

Page 394: ...ggable Port Modules tabs 3 Delete the provisioning for the PPM SFP by completing the following steps 4 Recreate the PPM SFP 5 After the PPM SFP is created provision the port data rate DETAILED STEPS Step 1 In node view single shelf mode or shelf view multishelf mode double click the alarmed card to open the card view Step 2 Click the Provisioning Pluggable Port Modules tabs Step 3 Delete the provi...

Page 395: ...ng of the shelf the shape of the vertical posts of the rack should be such that the airflow vents are not covered For more information about the installation refer to the Hardware Installation Guide 2 If the rack installation is proper verify that the environmental temperature of the room is not abnormally high 3 If the room temperature is not abnormally high ensure that nothing prevents the fan t...

Page 396: ... NSA Logical Objects AOTS OCH OCH TERM OMS OTS For example this condition is raised on OPT EDFA 17 card when an invalid Gain setpoint is provisioned by the control card The Gain setpoint for the OPT EDFA 17 card is automatically calculated by the control card when the amplifier is turned up The Gain Degrade Low threshold value is always 2 dB lower than the Gain setpoint value The APC OUT OF RANGE ...

Page 397: ...TAC 1 800 553 2447 PAYLOAD UNKNOWN Default Severity Critical CR Service Affecting SA Logical Object PPM The AR_MXP and AR_XP cards support auto sensing of client payloads The PAYLOAD UNKNOWN alarm occurs when the port is unable to detect a valid signal Clear the PAYLOAD UNKNOWN Alarm SUMMARY STEPS 1 Clear the PAYLOAD UNKNOWN alarm with either of these procedures DETAILED STEPS Clear the PAYLOAD UN...

Page 398: ...G1000 or the CARLOSS G1000 reported against one or both Ethernet ports terminating the circuit If this is the case clear the TPTFAIL and CARLOSS alarms to resolve the PDI P condition A PDI P condition reported on an OC N port supporting an ML Series card circuit could result from the end to end Ethernet link integrity feature of the ML Series card If the link integrity is the cause it is typically...

Page 399: ...ards DETAILED STEPS Step 1 Verify that all circuits terminating in the reporting card are DISCOVERED a Click the Circuits tab b Verify that the Status column lists the circuit as active c If the Status column lists the circuit as PARTIAL wait 10 minutes for the NCS to initialize fully If the PARTIAL status does not change after full initialization call Cisco TAC 1 800 553 247 Step 2 After determin...

Page 400: ...d when the verification of a peer certificate in the card is pass If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 PEER CSF Default Severity Major MJ Service Affecting SA Logical Object STM OCN The Peer Client Signal Fail alarm that is a secondary alarm raised on local OCN O...

Page 401: ...o new related alarms appear in CTC Verify the LED appearance A green ACT SBY LED indicates an active card An amber ACT SBY LED indicates a standby card DETAILED STEPS Step 1 Complete the Reset a Card in CTC on page 449 procedure for the reporting card Step 2 Verify that the reset is complete and error free and that no new related alarms appear in CTC Verify the LED appearance A green ACT SBY LED i...

Page 402: ...IL alarm root cause A single PMI condition is sent when every channel on the aggregated port is lost that is when there are no pass through channels or active added channels in service An LOS LOS P or OPWR LFAIL alarm on an MSTP circuit causes multiple alarms for each channel R7 0 correlation simplifies troubleshooting by reporting a single alarm for multiple alarms having one root cause then demo...

Page 403: ...e PORT COMM FAIL alarm is raised on OTU2XP GE_XP GE_XPE 10GE_XP 10GE_XPE 40G MXP C 40E MXP C 40ME MXP C AR MXP and AR XP line cards when there is a pluggable port module PPM communication failure The PPM communication failure is caused due to physical damage or internal errors on the PPM Clear the PORT COMM FAIL Alarm SUMMARY STEPS 1 To Clear the PORT COMM FAIL alarm perform the following DETAILED...

Page 404: ...extra loss This can happen if the repair is imperfect or if a patchcord is dirty To test for signal loss refer to procedures in the Network Reference chapter of the Configuration guide 2 If there is loss added and fiber has been repaired or removed first try cleaning the fiber by completing the procedures in the Maintain the Node chapter of the Configuration guide 3 If the alarm does not clear and...

Page 405: ...t get cleared you need to report a Service Affecting SA problem Log into the Technical Support Website at http www cisco com c en us support index html for more information or log into http www cisco com c en us support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers for your country PPR BDI Default Severity Not Alarmed NA Non Service Affecting NS...

Page 406: ...tream OTU2XP card PPR MAINT Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects TRUNK The Path Protection Regen Maintenance signal PPR MAINT alarm occurs in OTU2_XP cards when the used as a regenerator standard regen or enhanced FEC and proactive protection regen is enabled The alarm occurs when the port receives a maintenance signal from a router CRS interface PPR TRIG EXCD ...

Page 407: ...ore information about fiber connections and card insertion refer to the Turn Up a Node chapter in the Configuration guide Step 2 If the BER threshold is correct and at the expected level use an optical power meter to measure the power level of the line to ensure it is within guidelines For specific procedures to use the test set equipment consult the manufacturer Step 3 If the optical power level ...

Page 408: ...arm occurs under the following conditions The software present on the protect volume of control card is tampered with or the software present on the system did not originate from Cisco Problem present in the software stored in the protect volume of the Controller card Clear the PROT SOFT VERIF FAIL Alarm SUMMARY STEPS 1 To clear the PROT SOFT VERIF FAIL alarm download the NCS software on the stand...

Page 409: ... 200G CK LC 100GS CK LC 400G XP CFP LC AR XP AR MXP AR XPE 40G MXP 40G TXP 40E MXP and 40E TXP cards under one of the following circumstances The physical PPM range or wavelength does not match the provisioned value PPMs have static wavelength values which must match the wavelengths provisioned for the card in the case of non DWDM PPMs The PPM reach loss value does not meet the reach value needed ...

Page 410: ...ble Add and Translate Add selective modes CVLAN Ingress CoS or MAC address learning on SVLAN configuration 3 To clear the PROV MISMATCH alarm on TNC TNCS TNCE TNCS O cards do the steps that follow 4 To clear the PROV MISMATCH alarm on TNCS card the alarm that occurs when you replace a TNCS O card with a TNCS card do the steps that follow 5 To clear the PROV MISMATCH alarm on TNCS O card the alarm ...

Page 411: ...ned and the plugged card is a TNCS O do the steps that follow 1 Login to CTC 2 In node view single shelf mode or shelf view multishelf view double click the TNCS O card where you want to clear the alarm 3 Delete the provisioned OC3 GE ports 4 Click the Provisioning Card tabs 5 Set Mode to TNCS O 6 Click Apply b To clear the alarm when the card mode is TNCO and the plugged card is a TNC TNCS TNCE d...

Page 412: ...XP_MR_10E_C TXP_MR_10E_L TXPP_MR_2 5G ADM 10G or OTU2_XP card at each end of the optical span Clear the PTIM Alarm SUMMARY STEPS 1 In node view single shelf mode or shelf view multishelf mode double click the alarmed MXP_2 5G_10G TXP_MR_10G TXP_MR_2 5G TXP_MR_10E TXP_MR_10E_C TXP_MR_10E_L or TXPP_MR_2 5G ADM 10G or OTU2_XP card to open the card view 2 Click the Provisioning OTN OTN Lines tabs 3 En...

Page 413: ... caused the alarm from the shelf and de provision it in CTC If the alarm does not get cleared you need to report a Service Affecting SA problem Log into the Technical Support Website at http www cisco com c en us support index html for more information or log into http www cisco com c en us support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers f...

Page 414: ...ting card is an active traffic line port in a 1 1 protection group or part of a UPSR configuration ensure that an APS traffic switch has occurred to move traffic to the protect port Removing a card that currently carries traffic on one or more ports can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the Protection Switching Lock Initiation and...

Page 415: ...e equipment Statement 207 Warning Clear the PWR FAIL B Alarm SUMMARY STEPS 1 Complete the Clear the PWR FAIL A Alarm on page 368 procedure DETAILED STEPS Complete the Clear the PWR FAIL A Alarm on page 368 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 PWR FAIL R...

Page 416: ...card Clear the PWR FAIL RET A Alarm SUMMARY STEPS 1 Complete the Clear the PWR FAIL A Alarm on page 368 procedure DETAILED STEPS Complete the Clear the PWR FAIL A Alarm on page 368 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 PWR PROT ON Default Severity Major ...

Page 417: ... Support numbers for your country RAMAN CALIBRATION FAILED Default Severity Minor MN Non Service Affecting NSA Logical Object OTS The RAMAN CALIBRATION FAILED alarm is raised on the EDRA 1 xx EDRA 2 xx and RAMAN CTP cards when automatic Raman pump calibration is failed and will not run again The alarm indicates insufficient Raman Amplification by customer fibre The Raman calibration can also fail ...

Page 418: ...ort Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 RAMAN CALIBRATION RUNNING Default Severity Critical CR Service Affecting SA Logical Object OTS The RAMAN CALIBRATION RUNNING alarm is raised on the EDRA 1 xx EDRA 2 xx and RAMAN CTP cards when the Raman pump calibration is running The alarm is cleared when the Raman pump calibration s...

Page 419: ...arm will clear If the troubleshooting procedure does not clear the alarm log into the Technical Support Website at http www cisco com c en us support index html or call the Cisco Technical Assistance Center 1 800 553 2447 to report the problem REMOTE FAULT Default Severity Major MJ Service Affecting SA SONET Logical Objects ETH The REMOTE FAULT alarm is raised on the GE_XP GE_XPE 10GE_XP and 10GE_...

Page 420: ...rts and switches facing the link flap Clear the REP LINK FLAPPING SUMMARY STEPS 1 The alarm is cleared when the link flapping is over DETAILED STEPS The alarm is cleared when the link flapping is over REP NEIHB ADJ FAIL Default Severity Major MJ Service Affecting SA Logical Objects ETH The REP NEIHB ADJ FAIL REP NEIHB ADJ FAIL alarm is raised on GE_XP and 10GE_XP cards when a link flap is detected...

Page 421: ... following possible scenarios The link between two REP peer ports is down The switch within the REP segment is down REP protocol failure is present on the switch within the REP segment The alarm is raised at all REP ports across all switches participating in the impacted REP segment Clear the REP SEGMENT FAULT Condition SUMMARY STEPS 1 The REP SEGMENT FAULT alarm is cleared once the segment is com...

Page 422: ...Alarm This alarm is raised automatically when the revert operation is complete If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 RFI Default Severity Not Reported NR Non Service Affecting NSA Logical Object TRUNK The Remote Failure Indication condition is raised against an MX...

Page 423: ...he adjoining node clears the RFI L condition in the reporting node RFI L indicates that the condition is occurring at the line level Clear the RFI L Condition SUMMARY STEPS 1 Log into the node at the far end node of the reporting system 2 Identify and clear any alarms particularly the LOS OCN alarm DETAILED STEPS Step 1 Log into the node at the far end node of the reporting system Step 2 Identify ...

Page 424: ...ists the port as IS e If the Admin State column lists the port as OOS MT or OOS DSBLD click the column and choose IS Click Apply If ports managed into IS admin state are not receiving signals the LOS alarm is either raised or remains and the port service state transitions to OOS AU FLT Note Step 2 To find the path and node failure verify the integrity of the SONET STS circuit path at each of the i...

Page 425: ... 800 553 2447 to open a Return Material Authorization RMA case Step 3 To clear the RLS condition on RAMAN CTP cards perform the following steps a Disconnect the LINE RX port cable b Clean all the optical connectors from LINE RX to the customer fiber distribution panel through all the patch panels To do this perform the task NTP G115 Clean Fiber Connectors in the Hardware Installation Guide c Recon...

Page 426: ...al Object TRUNK The SONET Data Communications Channel DCC Termination Failure alarm occurs when the system loses its data communications channel Although this alarm is primarily SONET it can apply to DWDM For example the OSCM card can raise this alarm on its STM 1 section overhead The RS DCC consists of three bytes D1 through D3 in the SONET overhead The bytes convey information about operation ad...

Page 427: ...he fiber optic cables are configured to carry RS DCC traffic If they are not correct them For more information about OC N fiber connections and terminations refer to the Install Cards and Fiber Optic Cable chapter in the Configuration guide 2 When the LEDs on the cards are correctly illuminated complete the Verify or Create Node RS DCC Terminations on page 456 procedure to verify that the DCC is p...

Page 428: ...cal card A green ACT SBY LED indicates an active card An amber ACT SBY LED indicates a standby card b To determine whether the port is in service double click the card in CTC to display the card view c For an OC N card click the Provisioning Line tabs For the OSCM card click the Provisioning STM 1 Line tabs d Verify that the Admin State column lists the port as IS e If the Admin State column lists...

Page 429: ...t technician tells you to reseat the card complete the Remove and Reinsert Reseat Any Card on page 452 procedure If the Technical Support technician tells you to remove the card and reinstall a new one follow the Physically Replace a Card on page 453 procedure RS TIM Default Severity Critical CR Service Affecting SA Logical Object STMN The Regenerator Section TIM alarm occurs when the expected J0 ...

Page 430: ... NE clock instead of tracking the provisioned external clock Clear the SBYTCC NEINTCLK Alarm SUMMARY STEPS 1 Clear the following alarms that relate to timing 2 Reestablish a primary and secondary timing source according to local site practice If none exists refer to the Change Node Settings chapter in the Configuration guide DETAILED STEPS Step 1 Clear the following alarms that relate to timing FR...

Page 431: ...Condition SUMMARY STEPS 1 Ensure that the fiber connector for the card is completely plugged in For more information about fiber connections and card insertion refer to the Turn Up a Node chapter in the Configuration guide 2 If the BER threshold is correct and at the expected level use an optical test set to measure the power level of the line to ensure it is within guidelines For specific procedu...

Page 432: ...tep 8 Verify that a single mode laser is used at the far end Step 9 If the problem does not clear the transmitter at the other end of the optical line could be failing and require replacement Refer to the Physical Card Reseating Resetting and Replacement on page 451 section If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for m...

Page 433: ...5 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 SD P Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object STSMON STSTRM An SD Path condition is similar to the SD TRUNK on page 385 condition but it applies to the path STS layer of the SONET ov...

Page 434: ...NSA Logical Object VCMON HP VCTRM HP The Signal Degrade Threshold Exceeded for High Order condition indicates that the signal degrade BER threshold has been exceeded for a high order VC 4 path on optical traffic cards SDBER EXCEED HO occurs when the signal BER falls within the degrade threshold typically 1E 7 dBm set on the node Class 1 laser product Statement 1008 Warning Class 1M laser radiation...

Page 435: ...er cable ends according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter of the Configuration guide If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 SEQ MISMATCH COUNT Default Severity Minor MN Logical Object TRUNK OTU The S...

Page 436: ...ertain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm could pose an eye hazard Statement 1056 Warning Use of controls adjustments or performing procedures other than those specified could result in hazardous radiation exposure Statement 1057 Warning Clear the SF TRUNK Condition SUMMARY STEPS 1 Complete the Clear the SD TRUNK Condition on page 385 ...

Page 437: ...t http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 SF L TRUNK Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object TRUNK A Signal Fail SF condition is raised on the trunk when the quality of an incoming optical signal to the MXP_2 5G_10G TXP_MR_10G TXP_MR_2 5G TXP_MR_10E TXP_MR_10E_C TXP_MR_10E_L TXPP_MR_2 5G or ADM 10G card ha...

Page 438: ...the threshold level that triggered the condition A BER increase is sometimes caused by a physical fiber problem including a poor fiber connection a bend in the fiber that exceeds the permitted bend radius or a bad fiber splice Clear the SF P Condition SUMMARY STEPS 1 Complete the Clear the SF TRUNK Condition on page 390 procedure DETAILED STEPS Complete the Clear the SF TRUNK Condition on page 390...

Page 439: ...file network issues or a bad corrupt software package can cause this failure If the software package is corrupt contact the Cisco Technical Assistance Center TAC 1 800 553 2447 for assistance Clear the SFTWDOWN FAIL Alarm SUMMARY STEPS 1 Verify the network connectivity by pinging the system that is reporting the alarm by completing the Verify PC Connection to the NCS ping on page 45 procedure 2 Re...

Page 440: ...larm to clear Step 2 If the alarm does not clear or if no shelf is being reset perform the following a NCS 2006 as NC shelf Check the cabling between the MSM ports of NC shelf and SS shelf controller Correct it if necessary Check if the External Connection Unit in the NC and SS shelf is installed correctly If the alarm does not get cleared you need to report a Service Affecting SA problem Log into...

Page 441: ... switch ages and slowly decreases its insertion loss This alarm indicates that the insertion loss has crossed the low degrade threshold The card must eventually be replaced Clear the SH IL VAR DEG LOW Alarm SUMMARY STEPS 1 For the alarmed card complete the Physically Replace a Card on page 453 procedure as appropriate DETAILED STEPS For the alarmed card complete the Physically Replace a Card on pa...

Page 442: ... cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 SIGLOSS Default Severity Major MJ Service Affecting SA Logical Objects FC GE ISC TRUNK The Signal Loss on Data Interface alarm is raised on XP and MXP cards FC and ISC client data ports when there is a loss of signal Loss of Gigabit Ethernet client signal results in a CARLOSS GE not SIGLOSS SIGLOSS can also...

Page 443: ...operly Clear the SNTP HOST Alarm SUMMARY STEPS 1 Ping the SNTP host from a workstation in the same subnet to ensure that communication is possible within the subnet by completing the Verify PC Connection to the NCS ping on page 45 procedure 2 If the ping fails contact the network administrator who manages the IP network that supplies the SNTP information to the proxy and determine whether the netw...

Page 444: ...VERIF FAIL alarm occurs under the following conditions The software running on any line card in the system is tampered with or the software running on the system did not originate from Cisco Problem present in the software stored in the line cards Clear the SOFT VERIF FAIL Alarm SUMMARY STEPS 1 To clear the alarm log into the Technical Support Website at http www cisco com cisco web support index ...

Page 445: ...o TransportPlanner design and correct them DETAILED STEPS Step 1 Determine the maximum and minimum expected span loss values provided by Cisco TransportPlanner and confirm that they are correctly entered in CTC Step 2 Determine whether the measured span length falls between these two values Cisco TransportPlanner determines the span length range according to span length and allocated margins Note ...

Page 446: ...the upstream client receive on the card at the other end of the DWDM span experiences CARLOSS SIGLOSS or LOS In an example situation an upstream MXP_2 5G_10G client port receive experiences a loss of light and this port raises CARLOSS SIGLOSS or LOS determined by the payload type locally The local client raises SQUELCHED if it also raises one of the following alarms for the client all of which are...

Page 447: ...e client trunk as listed here If it does turn to the relevant section in this chapter and complete the troubleshooting procedure 2 If no LOF or LOS is reported determine whether any other listed remote node or local node conditions as listed here have occurred If so turn to the relevant section of this chapter and complete the troubleshooting procedure 3 If none of these alarms is reported determi...

Page 448: ... MXP trunk ports when the synchronization status message SSM quality level degrades to DUS or is manually changed to DUS The signal is often manually changed to DUS to prevent timing loops from occurring Sending a DUS prevents the timing from being reused in a loop The DUS signal can also be sent for line maintenance testing SSM DUS is an informational condition and does not require troubleshootin...

Page 449: ...K The SSM Local Node Clock LNC Traceable condition occurs on ADM 10G and MXP trunk ports when the SSM S1 byte of the SONET overhead multiplexing section has been changed to signify that the line or BITS timing source is the LNC SSM LNC is an informational condition and does not require troubleshooting Note SSM OFF Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object TRUNK The S...

Page 450: ...ng NSA Logical Object TRUNK The SSM Primary Reference Source PRS Traceable condition occurs when the SSM transmission level for ADM 10G and MXP trunk ports is Stratum 1 Traceable SSM PRS is an informational condition and does not require troubleshooting Note SSM RES Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object TRUNK The SSM Reserved RES For Network Synchronization Use c...

Page 451: ...l condition and does not require troubleshooting Note SSM ST3 Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object TRUNK The SSM Stratum 3 ST3 Traceable condition occurs when the synchronization message quality level for ADM 10G and MXP trunk ports is ST3 SSM ST3 is an informational condition and does not require troubleshooting Note SSM ST3E Default Severity Not Alarmed NA Non...

Page 452: ...cur if the timing source is sending out SSM messages but SSM is not enabled on the NCS system Clear the SSM STU Condition SUMMARY STEPS 1 In node view single shelf mode or shelf view multishelf mode click the Provisioning Timing BITS Facilities tabs 2 Complete one of the following depending upon the status of the Sync Messaging Enabled check box 3 Click Apply DETAILED STEPS Step 1 In node view sin...

Page 453: ...Service Affecting NSA Logical Object EQPT The Software Mismatch condition occurs during software upgrade when there is a mismatch between software versions Clear the SW MISMATCH Condition SUMMARY STEPS 1 Complete the Reset a Card in CTC on page 449 procedure for the errored card DETAILED STEPS Complete the Reset a Card in CTC on page 449 procedure for the errored card If the condition does not cle...

Page 454: ...o failures of the primary source such as the SYNCPRI on page 410 alarm DETAILED STEPS To clear the condition clear alarms related to failures of the primary source such as the SYNCPRI on page 410 alarm If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 SWTOTHIRD Default Severi...

Page 455: ...ly Replace a Card on page 453 procedure for the control card DETAILED STEPS Step 1 Use an optical test set to verify the timing frequency of the line or BITS timing source and ensure that it falls within the proper frequency For specific procedures to use the test set equipment consult the manufacturer For BITS the proper timing frequency range is approximately 15 PPM to 15 PPM For optical line ti...

Page 456: ...iber continuity to the port To do this follow site practices Step 3 View the physical port LED to determine whether the alarm has cleared If the LED is green the alarm has cleared If the port LED is clear that is not lit green the link is not connected and the alarm has not cleared If the LED is red this indicates that the fiber is pulled If the alarm does not get cleared you need to report a Serv...

Page 457: ...al tabs Step 2 Verify the current configuration for REF 1 of the NE Reference Step 3 If the primary timing reference is a BITS input complete the Clear the LOS BITS Alarm on page 274 procedure Step 4 If the primary reference clock is an incoming port on the NCS system complete the Clear the LOS OCN STMN Alarm procedure located in the Alarm Troubleshooting chapter of the Troubleshooting guide If th...

Page 458: ...rocedure located in the Alarm Troubleshooting chapter of the Troubleshooting guide If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 SYNCTHIRD Default Severity Minor MN Non Service Affecting NSA Logical Objects EXT SREF NE SREF A Loss of Timing on Third Reference alarm occurs...

Page 459: ...ard you reset completely reboots and becomes the standby card If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 SYSBOOT Default Severity Major MJ Service Affecting SA Logical Object NE The System Reboot alarm indicates that new software is booting on the control card No actio...

Page 460: ...itoring and temperature information is exchanged between the two control cards allowing the values to be compared The temperature of each control card is read from a system variable This condition can be caused by a clogged fan filter or by fan tray stoppage Clear the TEMP MISM Condition SUMMARY STEPS 1 Complete the Inspect Clean and Replace the Reusable Air Filter on page 457 procedure 2 If the c...

Page 461: ... refer to the Turn Up a Node chapter in the Configuration guide 2 If the alarm does not clear you can compare the J0 expected and transmitted strings and if necessary change them 3 If the alarm does not clear ensure that the signal has not been incorrectly routed Although the system routes circuits automatically the circuit route could have been changed using TL1 If necessary manually correct the ...

Page 462: ...ET overhead bytes are passed through from client ports to the trunk ports or from trunk ports to client ports Clear the TIM MON Alarm SUMMARY STEPS 1 Complete the Clear the TIM Alarm on page 415 procedure DETAILED STEPS Complete the Clear the TIM Alarm on page 415 procedure If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for m...

Page 463: ...en there is a mismatch between the expected and received J0 section overhead strings in either Manual or Auto mode In manual mode at the DS3 EC1 48 card Section Trace window the user enters the expected string into the Current Expected String field for the receiving port The string must match the string typed into the Transmit String field for the sending port If these fields do not match the logi...

Page 464: ...us support index html for more information or log into http www cisco com c en us support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Support numbers for your country TRAF AFFECT RESET REQUIRED Default Severity Minor MN and Non Service affecting NSA Logical Object CARD The Traffic Affecting Reset required alarm is raised when you have to reset the MR MXP card...

Page 465: ...nical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 TRUNK ODU AIS Default Severity Not Reported NR Logical Object OCN OTU GE FC The TRUNK ODU AIS condition is raised on the 100G LC C or 10x10G LC card when the node detects the optical data unit ODU alarm indication signal AIS from the trunk port This condition is raised to in...

Page 466: ...h the OCHNC administrative state of the errored OCH or trunk port to IS or Unlocked DETAILED STEPS Switch the OCHNC administrative state of the errored OCH or trunk port to IS or Unlocked If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 TRUNK OPU CSF Default Severity Not Rep...

Page 467: ...elf view multishelf mode double click the reporting card in CTC to open the card view 3 Click the Provisioning Pluggable Port Modules tabs 4 In the Pluggable Port Modules area click Create 5 Choose the same payload type from the Port Type drop down list and click OK DETAILED STEPS Step 1 Log in to a node on the network Step 2 In node view single shelf mode or shelf view multishelf mode double clic...

Page 468: ...dition indicates that the FEC capability could not sufficiently correct the frame Clear the UNC WORD Condition SUMMARY STEPS 1 Ensure that the fiber connector for the card is completely plugged in For more information about fiber connections and card insertion refer to the Turn Up a Node chapter in the Configuration guide 2 Ensure that the ports on the far end and near end nodes have the same port...

Page 469: ...nsult the manufacturer Step 4 If the optical power level is good verify that optical receive levels are within the acceptable range Step 5 If receive levels are good clean the fibers at both ends according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter in the Configuration guide Step 6 If the condition does not clear verify that single mode fibe...

Page 470: ...unnels chapter in the Configuration guide 11 Log back in and verify that all circuits terminating in the reporting card are active 12 If the alarm does not clear clean the far end optical fiber according to site practice If no site practice exists complete the procedure in the Maintain the Node chapter of the Configuration guide 13 If the alarm does not clear complete the Physically Replace a Card...

Page 471: ...e for the laser to be on The laser is off when the safety key is off labeled 0 Statement 293 Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector Do not stare into the beam directly with optical instruments Viewing the laser output with certain optical instruments for example eye loupes magnifiers and microscopes within a distance of 100 mm c...

Page 472: ... with cards check the cooling profile settings for the shelf and ensure it is set to high See NTP G354 Enabling Cooling Profile Using CTC 7 If the cooling profile settings are proper complete the Physically Replace a Card on page 453 procedure for the 100G LC C 10x10G LC or CFP LC card DETAILED STEPS Step 1 Verify that the rack is installed properly For proper airflow and cooling of the shelf the ...

Page 473: ...btain the correct Cisco PPM and replace the existing PPM with the new one DETAILED STEPS Obtain the correct Cisco PPM and replace the existing PPM with the new one If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 UNREACHABLE TARGET POWER Default Severity Minor MN Non Service...

Page 474: ...NT FAIL Alarm Default Severity Critical CR Service Affecting SA Logical Objects USB The USB Mount Fail USB MOUNT FAIL alarm is raised when the USB flash is not mounted Clearing the USB MOUNT FAIL Alarm Step 1 Back up the database of the active control card Step 2 Remove the standby control card Step 3 Reboot the active control card Step 4 After the active control card is rebooted reinsert the stan...

Page 475: ...e USB WRITE FAIL Alarm SUMMARY STEPS 1 Verify that both the control cards are powered and enabled by confirming lighted ACT SBY LEDs 2 If both the control cards are powered and enabled reset the active control card 3 Wait ten minutes to verify that the card you reset completely reboots 4 If the control card you reset does not reboot successfully or the alarm has not cleared call Cisco TAC 1 800 55...

Page 476: ...nance ALS tabs b Check the Request Laser Restart check box c Click Apply If the alarm does not get cleared you need to report a Service Affecting SA problem Log into the Technical Support Website at http www cisco com c en us support index html for more information or log into http www cisco com c en us support web tsd cisco worldwide contacts html to obtain a directory of toll free Technical Supp...

Page 477: ... DISABLED Condition SUMMARY STEPS 1 To clear the alarm check and ensure that the patchcords connection to and from the interfaces trunk ports are proper DETAILED STEPS To clear the alarm check and ensure that the patchcords connection to and from the interfaces trunk ports are proper If the alarm does not get cleared you need to report a Service Affecting SA problem Log into the Technical Support ...

Page 478: ...on has crossed the high fail threshold The card must be replaced Clear the VOA HFAIL Alarm SUMMARY STEPS 1 Complete the Physically Replace a Card on page 453 procedure for the alarmed card DETAILED STEPS Complete the Physically Replace a Card on page 453 procedure for the alarmed card If the alarm does not get cleared you need to report a Service Affecting SA problem Log into the Technical Support...

Page 479: ...Low Fail alarm is raised on DWDM cards when an equipped VOA does not reach the setpoint due to an internal problem The alarm indicates that the attenuation has crossed the low fail threshold The card must be replaced Clear the VOA LFAIL Alarm SUMMARY STEPS 1 Complete the Physically Replace a Card on page 453 procedure for the alarmed card DETAILED STEPS Complete the Physically Replace a Card on pa...

Page 480: ...tep 2 Correct any incoming voltage issues If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 WAITING TO START Default Severity Not Alarmed NA Non Service Affecting NSA Logical Object OTS The WAITING TO START condition is raised on the COM TX and EXP TX ports of 16 WXC FS 17 SM...

Page 481: ...SC OTS This condition is raised when you use the FORCE SPAN FORCE RING or MANUAL SPAN command at for a Y Cable protected MXP or TXP client port set for one the above listed client configurations WKSWPR is visible on the network view Alarms Conditions and History tabs This condition is raised when traffic is manually or automatically switched from the working to the protect path on the 200G CK LC c...

Page 482: ...dition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 Wait to Restore Condition Default Severity Not Alarmed NA Non Service Affecting NSA Logical Objects 2R ESCON FC GE ISC PSM The Wait To Restore condition occurs On the client ports in the 2R ESCON FC GE and ISC configurations in a Y cabl...

Page 483: ...ct OCH The Wavelength Channel OFF WVL_CHAN_OFF condition occurs in 40 SMR1 C 40 SMR2 C 80 WXC C 40 WXC C or 40 WSS C cards The condition detects slow variation in wavelength or optical power of a TXP Trunk TX port connected to an MSTP multiplexer WVL DRIFT CHAN OFF alarm occurs in different ports depending on the type of card In the 80 WXC C or 40 WXC C cards COM TX port for ADD DROP and EXP PT ci...

Page 484: ...ed card wavelengths refer to the Hardware Specifications document Note Clear the WVL MISMATCH alarm SUMMARY STEPS 1 In node view single shelf mode or shelf view multishelf mode double click the TXP or MXP card to open the card view 2 Click the Provisioning Line Wavelength Trunk Provisioning tabs 3 In the Wavelength field view the provisioned card wavelength 4 If you have access to the site compare...

Page 485: ...t and choose First Tunable Wavelength b Click Apply c In the Wavelength field click the drop down list and choose the correct wavelength d Click Apply If the alarm does not get cleared you need to report a Service Affecting SA problem Log into the Technical Support Website at http www cisco com c en us support index html for more information or log into http www cisco com c en us support web tsd c...

Page 486: ...LED behavior patterns are listed in the following sections These sections give behavior for card insertion reset and side switch Typical Traffic Card LED Activity After Insertion When a non DWDM card is inserted the following LED activities occur 1 The red FAIL LED turns on and remains illuminated for 20 to 30 seconds 2 The red FAIL LED blinks for 35 to 45 seconds 3 All LEDs blink once and turn of...

Page 487: ...d in this chapter for the user convenience For further information please refer to the Configuration guide as appropriate to your purpose Node and Ring Identification Change Visibility and Termination The following procedures relate how to identify or change BLSR names and node IDs and how to verify visibility from other nodes Identify a BLSR Ring Name or Node ID Number SUMMARY STEPS 1 Log into a ...

Page 488: ... the Changing Ring Name dialog box Change a BLSR Node ID Number SUMMARY STEPS 1 Log into a node on the network 2 In node view choose Go to Network View from the View menu 3 Click the Provisioning BLSR tabs 4 Highlight the ring and click Edit 5 In the BLSR window right click the node on the ring map 6 Select Set Node ID from the shortcut menu 7 In the Edit Node ID dialog box enter the new ID The No...

Page 489: ...tion Switching Lock Initiation and Clearing The following sections give instructions for port ring and span switching and switch clearing commands as well as lock ons and lockouts Initiate a 1 1 Protection Port Force Switch Command The following sections give instructions for port switching and switch clearing commands SUMMARY STEPS 1 In node view single shelf mode or shelf view multishelf mode cl...

Page 490: ...elf mode or shelf view multishelf mode click the Maintenance Protection tabs 2 In the Protection Groups area select the protection group with the port you want to switch 3 In the Selected Groups area select the port belonging to the card you are replacing You can carry out this command for the working or protect port For example if you need to replace the card with the protect standby port click t...

Page 491: ...ch Command If the 1 1 protection group is configured as revertive clearing a Force switch to protect or working moves traffic back to the working port In revertive operation the traffic always switches back to working There is no revert to the protect If ports are not configured as revertive clearing a Force switch to protect does not move traffic back If the Force Switch was user initiated the re...

Page 492: ... protection group where you want to apply a lock on 3 If you determine that the protect card is in standby mode and you want to apply the lock on to the protect card make the protect card active if necessary 4 In the Selected Group list click the active card where you want to lock traffic 5 In the Inhibit Switching area click Lock On 6 Click Yes in the confirmation dialog box DETAILED STEPS Step 1...

Page 493: ...t click the card where you want to lock out traffic Step 4 In the Inhibit Switching area click Lock Out Step 5 Click Yes in the confirmation dialog box The lockout has been applied and traffic is switched to the opposite card Clear a Lock On or Lockout Command SUMMARY STEPS 1 In node view single shelf mode or shelf view multishelf mode click the Maintenance Protection tabs 2 In the Protection Grou...

Page 494: ...Right click the BLSR node channel port and choose Set West Protection Operation if you chose a west channel or Set East Protection Operation if you chose an east channel Step 5 In the Set West Protection Operation dialog box or the Set East Protection Operation dialog box choose Lockout Protect Span from the drop down list Step 6 Click OK Step 7 Click Yes in the two Confirm BLSR Operation dialog b...

Page 495: ...s refer to the Configuration guide Caution Resetting the active card in a Y cable group will cause a traffic outage if the standby card is down for any reason Caution Reset a Card in CTC SUMMARY STEPS 1 Log into a node on the network If you are already logged in continue with Step 2 on page 449 2 In node view single shelf mode or shelf view multishelf mode position the cursor over the optical or e...

Page 496: ...hat the other control card is active Verify the following DETAILED STEPS Step 1 Log into a node on the network If you are already logged in continue with Step 2 Step 2 Identify the active control card If you are looking at the physical ONS system shelf the ACT SBY LED of the active card is green The ACT STBLY LED of the standby card is amber Step 3 In node view single shelf mode or shelf view mult...

Page 497: ...y control card is removed and reinserted reseated all three fan lights could momentarily turn on indicating that the fans have also reset Note Before you begin High performance devices on this card can get hot during operation To remove the card hold it by the faceplate and bottom edge Allow the card to cool before touching any other part of it or before placing it in an antistatic bag Statement 2...

Page 498: ...display the amber standby LED after rebooting Refer to the Configuration guide for more information about LED behavior during a card reboot Note Remove and Reinsert Reseat Any Card Before you begin Warning High performance devices on this card can get hot during operation To remove the card hold it by the faceplate and bottom edge Allow the card to cool before touching any other part of it or befo...

Page 499: ...nd cable into the ESD jack located on the lower right edge of the shelf assembly Caution Removing an active card can cause a traffic hit To avoid this perform an external switch if a switch has not already occurred See the Protection Switching Lock Initiation and Clearing on page 443 section for commonly used traffic switching procedures Caution SUMMARY STEPS 1 Open the card ejectors 2 Slide the c...

Page 500: ...ginal entry 7 Click Apply DETAILED STEPS Step 1 Log into a node on the network Step 2 In node view single shelf mode or shelf view multishelf mode double click the card reporting the alarm to open the card view Step 3 Click the Provisioning Line SONET or SDH tabs Step 4 Under the SD BER or SF BER column in the Provisioning window verify that the cell entry is consistent with the originally provisi...

Page 501: ...ing Comm Channels MS DCC tab Step 3 View the Port column entries to see where terminations are present for a node If terminations are missing proceed to Step 4 Step 4 If necessary create a DCC termination a Click Create b In the Create SDCC Terminations or Create MS DCC Terminations dialog box click the ports where you want to create the DCC termination To select more than one port press the Shift...

Page 502: ...n the column cell to display the drop down list and select IS or Unlocked If ports managed into IS or Unlocked administrative state are not receiving signals the LOS alarm is either raised or remains and the port service state transitions to OOS AU FLT or Locked disabled automaticInService failed Note Step 8 Click Apply Verify or Create Node RS DCC Terminations SUMMARY STEPS 1 Log into a node on t...

Page 503: ...t on page 457 Step 2 Double click the reporting card in CTC to display the card view Step 3 Click the Maintenance Loopback VC4 tabs Step 4 Click Apply Air Filter and Fan Procedures This section gives instructions for cleaning or replacing the air filter and reseating or replacing the fan tray assembly Inspect Clean and Replace the Reusable Air Filter Before you begin To complete this task you need...

Page 504: ...f you washed the filter allow it to completely air dry for at least eight hours 10 If the air filter should be installed in the external filter brackets slide the air filter all the way to the back of the brackets to complete the procedure 11 If the filter should be installed beneath the fan tray assembly remove the fan tray assembly and slide the air filter into the recessed compartment at the bo...

Page 505: ...eaning should take place outside the operating environment to avoid releasing dirt and dust near the equipment Note Step 9 If you washed the filter allow it to completely air dry for at least eight hours Do not put a damp filter back in the NCS system Caution Step 10 If the air filter should be installed in the external filter brackets slide the air filter all the way to the back of the brackets t...

Page 506: ... SUMMARY STEPS 1 Open the front door of the shelf assembly by completing the following steps If the shelf assembly does not have a front door continue with Step 3 on page 461 2 Remove the front door optional 3 Push the outer side of the handles on the fan tray assembly to expose the handles 4 Fold out the retractable handles at the outside edges of the fan tray 5 Pull the handles and slide the fan...

Page 507: ...th the fan tray assembly slide the existing air filter out of the shelf assembly and replace it before replacing the fan tray assembly If you are replacing the fan tray air filter and it is installed in the external bottom bracket you can slide the existing air filter out of the bracket and replace it at anytime For more information on the fan tray air filter see the Inspect Clean and Replace the ...

Page 508: ...ing the AIP and repairing circuits 2 Record the MAC address of the old AIP 3 Call Cisco TAC 1 800 553 2447 for assistance in replacing the AIP and maintaining the original MAC address 4 Unscrew the five screws that hold the lower backplane cover in place 5 Grip the lower backplane cover and gently pull it away from the backplane 6 Unscrew the two screws that hold the AIP cover in place 7 Grip the ...

Page 509: ...e completed the software upgrade proceed to Step 2 on page 463 Step 2 Record the MAC address of the old AIP a Log into the node where you are replacing the AIP For login procedures refer to the Connect the PC and Log into the GUI chapter in the Configuration guide b In node view click the Provisioning Network General tabs c Record the MAC address Step 3 Call Cisco TAC 1 800 553 2447 for assistance...

Page 510: ...nto the node At the Login dialog box choose None from the Additional Nodes drop down list Step 20 Record the new MAC address a In node view click the Provisioning Network General tabs b Record the MAC address Step 21 In node view click the Circuits tab Note that all circuits listed are PARTIAL Step 22 In node view choose Repair Circuits from the Tools drop down list The Circuit Repair dialog box a...

Page 511: ...ical Entry alphabetically lists all transient conditions and their entity SNMP number and SNMP trap The Cisco Transport Controller CTC default alarm profile might contain conditions that are not currently implemented but are reserved for future use Note Table 17 Transient Condition Alphabetical Index SNMP Trap SNMP Number Entity Transient Condition disableInactiveUser 5270 NE ADMIN DISABLE on page...

Page 512: ... c k T o W o r k i n g R e s u l t e d I n N o T r a f f i c S w i t c h 5560 OCN FRCDWKSWBK NO TRFSW on page 472 f o r c e d S w i t c h T o P r o t e c t R e s u l t e d I n N o T r a f f i c S w i t c h 5550 OCN FRCDWKSWPR NO TRFSW on page 472 securityIntrusionDetUser 5250 NE INTRUSION on page 472 securityIntrusionDetPwd 5240 NE INTRUSION PSWD on page 472 iosConfigCopyFailed 3660 IOSCFG COPY FA...

Page 513: ... R I D S C A N I N P R O G R E S S R X on page 335 otdrHybridScanInProgressTx 9070 PPM O T D R H Y B R I D S C A N I N P R O G R E S S T X on page 335 performanceMonitorThresholdCrossingAlert 2120 PM TCA on page 474 protectionSwitch 2130 EQPT PS on page 474 rmonThresholdCrossingAlarm 2720 RMON ALARM on page 475 rmonHistoriesAndAlarmsResetReboot 2710 RMON RESET on page 475 sessionTimeLimitExpired 6...

Page 514: ...in the CTC Alarms window Alarms typically signify a problem that you need to remedy such as a loss of signal Conditions do not necessarily require troubleshooting Condition Characteristics Conditions include any problem detected on a shelf They can include standing or transient notifications You can retrieve a snapshot of all currently raised conditions on the network node or card in the CTC Condi...

Page 515: ...OCKOUT The Admin Lockout of User ADMIN LOCKOUT condition occurs when the administrator locks a user account This transient condition does not result in a standing condition ADMIN LOCKOUT CLR The Admin Lockout Clear ADMIN LOCKOUT CLR condition occurs when the administrator unlocks a user account or when the lockout time expires This transient condition does not result in a standing condition ADMIN ...

Page 516: ...cuits on a bidirectional line switched ring BLSR or multiplex section shared protection ring MS SPRing change a ring topology for example add or delete a BLSR MS SPRing node or change the BLSR MS SPRing circuit state and ring ID This transient condition does not result in a standing condition DBBACKUP FAIL The Database Backup Failed DBBACKUP FAIL condition occurs when the system fails to back up t...

Page 517: ...OWNLOAD The Firmware Download FIRMWARE DOWNLOAD condition occurs when the firmware is being downloaded during the firmware upgrade The firmware upgrade initiates when the download is complete This transient condition does not result in a standing condition FIRMWARE UPG The Firmware Upgrade FIRMWARE UPG condition occurs when the firmware is being upgraded This condition reflects the upgrade status ...

Page 518: ...t generates the same IP address of an existing working card When the line cards with old boot code are inserted in the adjacent slots When the two line cards are simultaenously inserted in duplicate IP slots Insert the line cards with old boot code in any slot between two and seven to update boot codes This transient condition does not result in a standing condition INTRUSION The Invalid Login Use...

Page 519: ...sword This transient condition does not result in a standing condition LOGIN FAILURE USERID The Invalid LoginUsername LOGIN FAILURE USERID condition occurs when a user login CTC Cisco Transport Manager CTM or TL1 fails because the login username is not present on the node database You must log in again with an existing user ID This transient condition is equivalent to a security warning You must c...

Page 520: ...ocol RIP cross connect tables and cross connect VT tables from the other nodes in the ring This condition is raised on all nodes in the ring while a node is added or a circuit is provisioned This transient condition will not be cleared and is seen in the History tab of CTC You must check this condition on all the nodes and then remove the Forced Ring Switch commands PM TCA The Performance Monitori...

Page 521: ... cleared after a timeout of five minutes RMON ALARM The Remote Monitoring Threshold Crossing Alarm RMON ALARM condition occurs when the remote monitoring RMON variable crosses the threshold RMON RESET The RMON Histories and Alarms Reset Reboot RMON RESET condition occurs when the time of day settings on the control card are increased or decreased by more than five seconds This invalidates all the ...

Page 522: ...iled login attempt To proceed the administrator must unlock the account or the lockout time must expire USER LOGIN The Login of User USER LOGIN occurs when you begin a new session by verifying your user ID and password This transient condition does not result in a standing condition USER LOGOUT The Logout of User USER LOGOUT condition occurs when you stop a login session by logging out of your acc...

Page 523: ...s powered up The condition changes to COLD START if the control card is restarted from a physical reseat or a power loss WTR SPAN The Span is in Wait To Restore State WTR SPAN condition occurs when a BLSR or MS SPRing switches to another span due to a Signal Failure Span command or a fiber is pulled from a four fiber BLSR MS SPRing configuration The condition is raised until the WaitToRestore WTR ...

Page 524: ...Cisco NCS 2000 series Troubleshooting Guide Release 11 0 478 Transient Conditions WTR SPAN ...

Page 525: ...rror messages are alerts that an unexpected or undesirable operation has occurred that either indicates the risk of loss of traffic or an inability to properly manage devices in the network Warnings are alerts that the requested operation could lead to an error Warnings are sometimes used to convey important information The WSON error messages gives a list of all the WSON error messages and a brie...

Page 526: ...1004 CTC encountered an error while writing to log files preference files etc An error occurred while writing to the 0 file EID 1005 The URL used to download the specified JAR file is incorrect The URL used to download 0 is malformed EID 1006 An input or output exception was encountered when CTC tried to download the specified JAR file An I O error occurred while trying to download 0 EID 1007 The ...

Page 527: ...e Reader using the CTC installation wizard provided on the software or documentation CD EID 1032 Refer to the error message text CTC experienced an I O error while working with the log files Usually this means that the computer has run out of disk space This problem may or may not cause CTC to stop responding Ending this CTC session is recommended but not required EID 1035 Refer to the warning mes...

Page 528: ...ession has timed out the node resets or when the exit command has been invoked This may also occur when the maximum number of concurrent Pseudo IOS connections has been reached EID 1048 Refer to the error message text A Pseudo IOS connection cannot be opened right now on this node Please try again later EID 1049 Refer to the error message text Connection failed on node 0 EID 1050 No rolls were sel...

Page 529: ...ed 0 EID 2014 You must delete the rolls in the circuit before deleting the circuit itself The circuit 0 cannot be deleted because it has one or more rolls EID 2015 CTC could not delete the tunnel as there are circuits that use the tunnel The circuit deletion failed EID 2016 There was an error mapping the circuit An error occurred while mapping the circuit 0 EID 2017 There was a failure in circuit ...

Page 530: ...ror occurred while removing the circuit node EID 2028 The task you are trying to complete is not supported by CTC The requested operation is not supported EID 2029 There was an error during provisioning An error occurred during provisioning EID 2030 There was an error while adding a node An error occurred while adding the node EID 2031 CTC could not rename the circuit The circuit could not be rena...

Page 531: ...ply to the primary path Each node may have a maximum of one incoming signal and one outgoing link EID 2044 Refer to the error message text This link may not be included in the required list Only one outgoing link may be included for each node EID 2045 There was an error due to an invalid slot number Please enter a valid value for the slot number EID 2047 There was an error due to an invalid port n...

Page 532: ...n the editor and the maximum number of copies ten exists in the editor The import will be aborted The profile has already been loaded eleven times EID 2065 CTC encountered an error while trying to store the profile The profile could not be stored An error occurred while writing to 0 EID 2066 CTC encountered an error while writing the specified file An error occurred while writing to the file 0 EID...

Page 533: ...from the specified node The profile 0 does not exist on the node 1 EID 2082 There was an error adding the specified profile to the specified node An error occurred while adding profile 0 to the node 1 EID 2083 You tried to select an invalid profile Select another profile The profile selection is invalid No profiles were selected EID 2085 You tried to select an invalid node Select another node The ...

Page 534: ...d not be removed for some circuits You must switch these circuits manually EID 2102 There was an error during the span upgrade An error occurred while upgrading the span EID 2103 This error occurs during the path protection span upgrade procedure The circuits cannot be switched back because one or both nodes are not reachable EID 2104 You must supply a name for the node The node name cannot be emp...

Page 535: ...ade the specified ring The ring cannot be upgraded 0 EID 2121 You have selected an incorrect ring speed for upgrade Only rings within the specified parameters can be upgraded to 4 fiber BLSR The ring speed for is inadequate for the upgrade procedure Only 0 or higher 1 can be upgraded to four fiber EID 2122 Nonupgradable nodes Verify that the specified nodes have at least two IS NR ports with the s...

Page 536: ...ging the circuits An error occurred during the circuit merge 0 EID 2137 Refer to the error message text Not all destinations could be deleted Please try again EID 2138 There was an error in updating the circuit destinations An error occurred while updating the destinations EID 2139 Select the version of online help and proceed No online help version was selected The online help book cannot be dele...

Page 537: ...e is cancelled or is not ready to complete The roll s cannot be completed 0 WID 2157 There are two roll modes auto and manual For a one way circuit source roll the roll mode must be auto and for a one way circuit destination roll the roll mode must be manual The roll mode is invalid 0 EID 2158 The roll is not ready for completion The roll is not ready for completion 0 EID 2159 Refer to error messa...

Page 538: ...The Internet Inter ORB Protocol IIOP listener port setting for the CTC Common Object Request Broker Architecture CORBA will be applied on the next CTC restart The CTC CORBA IIOP listener port setting of 0 will be applied on the next CTC restart WID 2172 Select an alternate port as the current port is either in use or you do not have enough permission on it The port is unavailable The desired CTC C...

Page 539: ...VLANs EID 2185 The software could not be downloaded onto the specified node The software download failed on node 0 EID 2186 You must shorten the length of the ring name The ring name cannot exceed 0 characters Please try again EID 2187 The ring ID should not contain alphanumeric characters and must be in the specified range The nodes in this ring do not support alphanumeric IDs Please use a ring I...

Page 540: ... 2200 Intranode circuit must have two sources to be a dual ring interconnect DRI An intra node DRI circuit must have two sources EID 2202 You must select a member No member was selected EID 2203 The number of circuits cannot be zero or negative The number of circuits must be a positive integer EID 2204 You must select a circuit type The circuit type must be selected EID 2205 Refer to the error mes...

Page 541: ...n operation failed a cross connect XC loopback will be applied on cross connection The protection operation failed An XC loopback was applied on the cross connection EID 2219 Refer to the error message text The tunnel status is PARTIAL CTC is not able to change it Please try again later EID 2220 Refer to the error message text A valid route cannot be found for the unprotected to 0 upgrade request ...

Page 542: ...the warning message text Currently CTC does not support bridge and roll on circuits that are partially created by TL1 To continue with bridge and roll in CTC the selected circuits must be upgraded Is it OK to upgrade the selected circuits and continue the bridge and roll operation WID 2327 The attempt to reconfigure the specified circuit has failed An error occurred during the circuit reconfigurat...

Page 543: ... created EID 3010 Refer to the error message text The subnet address is invalid EID 3016 Refer to the error message text The subnet address already exists EID 3017 Enter the complete internal subnet address The internal subnet address is incomplete EID 3019 A node internal subnet must be different from one another as each TSC is on separate ethernet buses isolated by broadcast domains The subnet a...

Page 544: ...he cross connect diagnostics test is not supported on this shelf EID 3036 There was an error while changing the card An error occurred while changing the card type EID 3039 The selected card type is invalid The card type is invalid EID 3040 CTC is unable to create a protection group Check if the protect port supports circuits a timing reference SONET SDCC orderwire or a test access point An error ...

Page 545: ... does not exist EID 3058 There was an error while refreshing An error occurred while refreshing EID 3059 The automatic laser shutdown ALS Recovery Interval must be between the specified range of seconds The ALS recovery pulse interval must be between 0 seconds and 1 seconds EID 3060 The automatic laser shutdown ALS Recovery Duration must be between the specified range of seconds The ALS recovery p...

Page 546: ...learing the learned address list by 0 EID 3074 Refer to the error message text At least one row in the parameter column must be selected EID 3075 Refer to the error message text CTC lost its connection with this node The NE Setup Wizard will exit EID 3076 Refer to the error message text No optical link was selected EID 3077 Refer to the error message text An optical link could not be created EID 3...

Page 547: ...ithout having a backup cross connect card The operation cannot be performed because no cross connect redundancy is available EID 3094 Refer to the error message text The deletion failed because the circuit is in use EID 3095 Refer to the warning message text An internal communication error was encountered while retrieving laser parameters This can happen when equipment is not present or when equip...

Page 548: ... 3600 seconds EID 3113 The retransmit interval is invalid The retransmit interval is invalid EID 3114 The LAN metric should be in the range of 1 to 65535 The LAN metric must be between 1 and 65535 EID 3115 The LAN metric is invalid The LAN metric is invalid EID 3116 Refer to the error message text If OSPF is active on the LAN no DCC area IDs may be 0 0 0 0 Please change all DCC area IDs to non 0 0...

Page 549: ...PF area virtual link EID 3130 CTC encountered an error creating the virtual link An error occurred while creating the OSPF virtual link EID 3131 CTC encountered an error while setting the area range for the specified values An error occurred while setting the OSPF area range 0 1 false EID 3132 OSPF area ranges exceeded the maximum number The maximum number of OSPF area ranges has been exceeded EID...

Page 550: ...s been provisioned EID 3148 Refer to the error message text The MAC addresses could not be retrieved EID 3149 The specified target file is not a normal file The target file 0 is not a normal file EID 3150 The target file is not writeable Specify another file The target file 0 is not writable EID 3151 CTC encountered an error creating Protection Group An error occurred while creating the protection...

Page 551: ...1 Refer to the error message text This protection operation cannot be set because the protection operation on the other side has been changed but not yet applied EID 3162 CTC cannot validate the data for the specified row The data in row 0 cannot be validated EID 3163 The new specified node ID for the specified ring ID is the same as another node ID The new node ID 0 for ring ID 1 duplicates the I...

Page 552: ...1 characters EID 3178 Refer to the error message text The protect card is in use EID 3179 Create a 1 1 protection group The 1 1 protection group does not exist EID 3180 Refer to the error message text The Y cable protection group does not exist EID 3181 You cannot delete the topology element which is in use The topology element is in use and cannot be deleted as requested EID 3182 CTC encountered ...

Page 553: ...e a general error condition when trying to refresh from the model An error occurred while refreshing the pane EID 3225 Refer to the error message text The 0 termination s could not be deleted 1 EID 3226 CTC failed to set the baseline values while provisioning NE Previous values remain unchanged A baseline could not be recorded Performance metrics will remain unchanged EID 3227 Refer to the error m...

Page 554: ...exceeded EID 3240 The specified termination port is in use Select another port The 0 termination port is in use EID 3241 The specified DCC already exists on the selected port You can create a DCC of another type An 1 exists on the selected ports Therefore you must create the 0 s one by one EID 3242 The same port can not be used by multiple DCCs The port you have chosen as an 0 endpoint already sup...

Page 555: ...cause a Manual Force operation is in effect EID 3255 Refer to the warning message text The timing reference s could not be assigned because one or more of the timing reference s is already used and or has been selected twice and or is attempting to use the same slot twice Please verify the settings WID 3256 CTC detected more than one occurrence of the a DCC number Remove one of them Duplicate DCC ...

Page 556: ...eeded WID 3269 The specified file does not exist The file 0 does not exist WID 3270 The value entered must be greater than the specified value The value entered must be greater than 0 WID 3271 An entry is required to complete this task An entry is required WID 3272 The specified item already exists in the list 0 already exists in the list WID 3273 Refer to the warning message text A software upgra...

Page 557: ... protection operation at this time could cause a traffic outage Please confirm that no other protection operations or switches exist before continuing WID 3286 Refer to the warning message text There is a protection operation or protection switch present on the ring Applying this protection operation now will probably cause a traffic outage WID 3287 Change the ring status to apply the change to al...

Page 558: ...area on a DCC while OSPF is enabled on the LAN OSPF cannot be active on the LAN interface when the backbone area is set on a DCC interface EID 3305 Refer to the error message text Ethernet circuits must be bidirectional EID 3306 CTC encountered an error at the specified connection while creating the connection An error occurred while creating a connection object at 0 EID 3307 Refer to the error me...

Page 559: ...2 Automatic Power Control APC system is busy The APC system is busy EID 3323 There is no circuit path to regulate There is no path to regulate EID 3324 Generic DWDM provisioning failure message The requested action is not allowed EID 3325 The input value is incorrect The input was invalid EID 3326 There was an error retrieving the thresholds This message is displayed only for the OSCM OSC CSM line...

Page 560: ...eved An error occurred while reading expected band EID 3344 The expected band must be set An error occurred while setting expected band EID 3345 There was an error retrieving defaults from the specified node An error occurred while retrieving defaults from the node 0 EID 3346 CTC cannot load the specified file The file 0 cannot be loaded EID 3347 Refer to the error message text Properties cannot b...

Page 561: ...d EID 3366 You must select an optical link No optical link was selected EID 3370 Refer to the error message text An error occurred while calculating the automatic optical link list EID 3371 CTC destroyed an external attempt to access an optical channel network connection CTC attempted to access an OCHNC connection that has been destroyed EID 3372 Refer to the error message text The expected span l...

Page 562: ... 0 to an out of service state before changing card parameters Click Reset to revert the changes EID 3387 Refer to the error message text The card mode cannot be changed because the card has circuits EID 3388 Refer to the error message text An error occurred while changing the card mode EID 3389 Refer to the error message text The port is in use EID 3390 You cannot change the port rate of a card th...

Page 563: ... not be completed The 0 card is not present or is not responding Try again after ensuring that the 0 card is present and is not resetting EID 3402 Refer to the error message text The administrative state transition has not been attempted on the monitored port EID 3403 Refer to the error message text The far end IP address could not be set on the 0 termination The IP address cannot be loopback 127 ...

Page 564: ...software upgrade is in progress 0 cannot proceed during a software upgrade Please try again after the software upgrade has completed WID 4008 CTC encountered the specified error while restoring the database 0 encountered while restoring the database EID 4009 Refer to the error message text The operation was terminated because 0 EID 4010 Refer to the error message text An error occurred during prov...

Page 565: ...selected EID 4023 Refer to the error message text The View already exists EID 4024 Refer to the error message text Invalid Mask entry cant be more then 0 the length of OID EID 4025 Refer to the error message text CTC was unable to create a new view EID 4026 Refer to the error message text Name and Subtree OID cant be empty EID 4027 Refer to the error message text Password will be sent as plain tex...

Page 566: ... 4F BLSR provisioned on the set of nodes involved in the ring The maximum number of 4F BLSR rings has been reached for that node There is already one four fiber 0 provisioned on the set of nodes involved in 1 The maximum number of four fiber 0 rings has been reached for that node EID 5004 Refer to the warning message text A non zero hold off time can violate switching time standards and should onl...

Page 567: ...ot add the node 0 of type 1 to the host node of type 2 This prevents you from hosting both SONET and SDH nodes in the same session 0 is a n 1 node and cannot be added to a n 2 network EID 5018 The path trace mode does not support strings that consist of null characters You must either change the expected string or the path trace mode The manual path trace mode for this equipment does not support a...

Page 568: ...e cannot be performed to the selected version while an SSXC card is inserted in this shelf Please follow the steps to replace the SSXC with a CXC card before continuing the software downgrade EID 5029 Try the software downgrade later A software downgrade cannot be performed at the present time EID 5030 Refer to the warning message text Canceling a software upgrade during a standby TSC clock acquis...

Page 569: ...tiplexer demultiplexer ports are not supported EID 5041 Wavelengths used by provisionable patchcords for OC N trunk ports and mux demux ports must be the same Provisionable patchcords created between OC N trunk ports and multiplexer demultiplexer ports must use the same wavelength 0 is not equal to 1 EID 5042 Refer to the warning message text Warning Only the line card was provisioned The waveleng...

Page 570: ... before trying to add a new node EID 5057 Refer to the error message text An OCHNC upgrade is applicable only to bidirectional circuits EID 5058 CTC encountered a complete failure while upgrading optical channel network connection The OCHNC upgrade failed One or more communication failures occurred during the operation EID 5059 CTC encountered a partial failure while upgrading an optical channel n...

Page 571: ...ed with the link An OCH Trail tunnel link was found but without any associated circuit EID 5072 Refer to the error message You are creating an unprotected link from a protected port Do you want to continue EID 5073 Refer to the error message Deleting OCH DCN circuits will cause a loss of connectivity to nodes in the circuit path that do not have other DCN connections Do you want to continue EID 50...

Page 572: ...or message text The maximum number of circuits that can be deleted at a time is 200 Do you want to delete the first 200 circuits selected WID 5089 Refer to the error message text This operation cannot be completed The selected circuits have different state models please select circuits of the same type EID 5090 Refer to the error message text Some PPC terminations were not repaired EID 5091 Confir...

Page 573: ...ext The card selection is invalid No cards were selected EID 5110 Refer to the error message text An error was occurred while configuring SNMPv3 proxy server EID 5111 Refer to the error message text No source of trap was selected EID 5112 Refer to the error message text Specify a valid value for target tag EID 5113 Refer to the error message text Specify a valid value for context engine ID EID 511...

Page 574: ...nt EID 5131 Refer to the warning message text Failed to retrieve the status of Proxy server on the node Please contact Cisco Technical Support http www cisco com techsupport if you want to retrieve the Proxy status WID 5132 Refer to the error message text SNMPv3 Proxy configuration already exists for the specified parameters EID 5133 Refer to the error message text On node 0 the calculated gain is...

Page 575: ...unch view for 0 EID 5145 Refer to the error message text Unknown Error occurred while updating the SRLG value on the Node Link 0 EID 5146 Refer to the error message text Are you sure you want to reset the additional SRLG for 0 WID 5147 Cisco router connectivity is down XML interface on the Cisco router is not reachable Not enough memory on the Cisco router Unable to set the SRLG for Router 0 EID 5...

Page 576: ...ed maximum size WID 5155 Refer to the error message text Maximum limit for defining additional SRLGs for Node Link is reached Maximum SRLGs that can be defined are 0 EID 5156 There are no Cisco CRS nodes associated with the circuit No CRS based OCH Trail circuits detected WID 5157 Cisco CRS node connectivity is down XML interface on the Cisco CRS is not reachable Not enough memory on the Cisco CRS...

Page 577: ...n could not be retrieved Unable to retrieve the Shelf info EID 5163 Refer to the error message text Requested operation cannot be completed EID 5164 The node name node IP address or link source link destination information could not be retrieved Cisco CRS node connectivity is down XML interface on the Cisco CRS is not reachable Not enough memory on the Cisco CRS Unable to perform Maintenance synch...

Page 578: ...aints has been specified only for protected path Can be evaluated to move some constraints on working path since these are treated with priority Please consider that some good constraint on protected part may not be evaluated correctly since that constraint may be already applied to working path by auto routing Do you want to continue anyway WID 5174 Refer to the error message text Unknown Error o...

Page 579: ... reference BITS 2 is not supported on this platform EID 6005 Refer to the error message text The timing references could not be assigned An NE reference can only be used if the timing mode is LINE A BITS reference can only be used if the timing mode is not LINE A Line reference can only be used if the timing mode is not EXTERNAL EID 6006 Refer to the error message text SF BER and SD BER are not pr...

Page 580: ...ied range The subnet mask length for a non default route must be between 8 and 32 EID 6021 Refer to the error message text The subnet mask length for a default route must be 0 EID 6022 The destination of a static route must not be an internal network The destination of a 0 route cannot be an internal network 1 EID 6023 The destination of a static route must not be a class D or class E address The ...

Page 581: ... 6037 Refer to the error message text The PPM port is invalid EID 6038 Select another card The card is part of a regeneration group EID 6039 Refer to the error message text Out of memory EID 6040 Refer to the error message text The port is already present EID 6041 Choose another port because the selected port is being used as a timing source The port is used as timing source EID 6042 Refer to the ...

Page 582: ...IP over CLNS tunnel already exists EID 6059 Refer to the error message text An error occurred while trying to 0 an IP over CLNS tunnel entry 1 EID 6060 CTC encountered an error while deleting the IP Over CLNS tunnel entry An error occurred while deleting the IP over CLNS tunnel entry EID 6061 Create a IP Over CLNS tunnel The selected IP over CLNS tunnel does not exist EID 6062 Create a router The ...

Page 583: ...o remove the TDC entry A TDC entry with this TID 0 could not be removed Please verify that TARP is enabled EID 6079 Refer to the warning message text Router 0 does not have an area address in common with Router 1 Switching from IS L1 L2 to IS L1 in this case will partition your network WID 6080 CTC does not allow more than 10 RADIUS servers The limit of 10 RADIUS server entries has been reached EI...

Page 584: ... route and a default router of 0 0 0 0 EID 6096 Specify another authorization key The authorization key does not comply with Cisco IOS password restrictions 0 EID 6097 Refer to the error message text A default static route is not allowed when a default IP over CLNS tunnel exists EID 6098 Create the subnet on an active router You cannot create a subnet on a disabled router EID 6099 Refer to the war...

Page 585: ...on is out of range or the specified shelf position is already in use An error occurred while adding a shelf 0 EID 6112 One or more of the equipment modules provisioned virtual links provisioned server trails provisioned protection groups or provisioned DCCs in the shelf is currently in use Delete cards from all the slots and try again An error occurred while deleting a shelf 0 EID 6113 Refer to th...

Page 586: ...ssage text The current setting does not support the specified ALS mode EID 6126 Refer to the error message text All enabled routers are required to have the same area EID 6127 Refer to the error message text A software download is in progress Configuration changes that result in a card reboot cannot take place during a software download Please try again after the software download is done EID 6128...

Page 587: ... protection group while in a switched state might cause a loss of traffic It is recommended that you verify switch states before proceeding WID 6146 Refer to the error message text The LAPD MTU size must be greater than or equal to the 0 LSP buffer size 1 Alternatively you can decrease the 0 LSP buffer size to 2 EID 6149 Enter a value that is within the range The value is out of range EID 6150 Ref...

Page 588: ...t interlink ports The interlink port is not provisioned EID 6205 The user creates an ADM peer group involving an ADM card inserted in a peer group The ADM peer group has already been created on the peer card EID 6206 The selected ADM card is not involved in an ADM peer group This card is not in the ADM peer group EID 6207 Refer to the error message text The payload is not OTU2 EID 6208 During the ...

Page 589: ...n Invalid committed info rate EID 6219 The Ethenet speed value is invalid Enter again Invalid Ethernet speed value EID 6220 The MTU value is invalid Enter again Invalid mtu value EID 6221 The flow control value is invalid Enter again Invalid flow control value EID 6222 The network interface mode value is invalid Enter again Invalid Network Interface Mode EID 6223 The ingress COS value is invalid E...

Page 590: ...ror message text You cannot change the Admin State for an interlink port when it is part of an ADM peer group This operation is not supported EID 6240 You must select a valid protection slot The protection slot is invalid EID 6242 Refer to the error message text The 0 address of 1 is invalid EID 6243 The mask of the specified value is not valid The mask of 0 is invalid EID 6244 Refer to the error ...

Page 591: ... technical support for assistance EID 6260 The user adds a row without a valid VLAN database loaded This is not a valid VLAN ID The VLAN database is empty EID 6261 The user provisions a double footprint card in a single slot The equipment requires two slots EID 6263 Refer to the error message text The patchcord is duplicated EID 6264 Refer to the error message text The wavelength is in use by an O...

Page 592: ...ge text Protection cannot be disabled when the FPAS alarm is active EID 6279 Refer to the error message text Any configuration change will be lost and the operation is traffic affecting WID 6280 Change the port state to administrative The port is involved in a protection group The protected port is not in the 0 administrative state EID 6281 Refer to the error message text Forcing FPGA update will ...

Page 593: ...o the error message text The alarm type already exists EID 6298 Refer to the error message text The alarm type does not exist EID 6299 Refer to the error message text Selective auto negotiation is allowed only when selected speed and duplex modes are non auto Click Reset to revert the changes EID 6300 Refer to the error message text Selective auto negotiation applies only to copper SFPs WID 6301 W...

Page 594: ...fer to the error message text CRS provisioning failed 0 EID 6315 Refer to the error message text The chosen node is not a CRS 1 EID 6316 Refer to the error message text The value specified for IPv6 Address or IPv6 Default Router is invalid EID 6317 Refer to the error message text The value specified for Prefix Length is invalid Valid range of values is 0 to 128 EID 6318 Refer to the error message ...

Page 595: ...ID 6332 Refer to the warning message text The NE default 0 not available in the selected NE Defaults Tree WID 6333 Refer to the warning message text Could not find the NE default 0 WID 6334 Refer to the warning message text CTC was unable to create a new Target account WID 6335 Refer to the warning message text Changing the card to EFEC mode will cause the ports 1 and 2 to be disabled Do you want ...

Page 596: ...eation has failed EID 6349 Refer to the error message text The unprotected line is not present EID 6350 Refer to the error message text The port status is active EID 6351 Refer to the error message text IPv4 access cannot be disabled when IPv6 mode is not enabled on the node EID 6352 Refer to the error message text IPv4 access cannot be disabled when the node is in Multishelf configuration EID 635...

Page 597: ...OK to continue WID 6367 Refer to the error message text This operation will also change the Router configuration Moreover it requires the PLIM shutdown and may be SERVICE AFFECTING Is it OK to continue WID 6368 Refer to the error message text The rollback operation has failed EID 6369 Refer to the error message text The requested operation is not authorized on 0 Please check task privileges EID 63...

Page 598: ...rom 10GE LAN to WAN will reboot the card and delete the pluggable ports 1 and 3 Do you want to continue WID 6382 Refer to the error message text The board is busy Please retry later EID 6383 Refer to the error message text The value 0 must be between 1 and 2 EID 6384 Refer to the error message text The value 0 has too many decimal points xx 0 xx 9 EID 6385 Refer to the error message text The value...

Page 599: ... channels EID 6546 Retry after installing a permanent license Valid License is not available on this card EID 6547 Refer to the error message text License Operation Error EID 6548 The license you are installing is not supported on the card License is not supported EID 6549 Licensing is not supported on the card The Product ID of the card does not support Licensing EID 6550 Retry after the card is ...

Page 600: ... Solution Error Message Error If the condition does not clear log into the Technical Support Website at http www cisco com c en us support index html for more information or call Cisco TAC 1 800 553 2447 Unexpected internal Error Error RC01 Ensure the Raman card is properly plugged in and is active Raman card is not plugged or not ACTIVE Error RC02 Check for fiber continuity and connectors Raman p...

Page 601: ...and by power Error RC11 Failed setting Raman Pumps to ANS target power Error RC12 The Raman card did not detect any probe signal from the other node indicating a failure in the LINE RX photodiode The Raman card needs to be replaced Measured probe input power level on Line RX is below measurable level Error RC13 After turning on the Raman pumps no input ASE is detected There may be a problem with t...

Page 602: ...easured Raman gain is outside the range managed by the Raman calibration Fiber may need to be replaced Check the connectors and losses between Raman card LINE RX connector and transmission fiber input Raman gain is lower than managed minimum Error RC17 Raman gain is higher than managed maximum Error RC18 Check if APR is forced on the Raman card Force APR is set on Raman Card Error RC19 Cisco NCS 2...

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