Cisco 8800 Series, Manual

Page: 441 / 544

An Emergency Call Doesn't Connect to Emergency Services
Problem
A user tries to place an emergency call, but the call doesn't connect to the emergency services (fire, police,
or emergency services operator).
Solution
Check the emergency call configuration:
• Company Identifier or location request URL setup is incorrect. See Configure a Phone to Make Emergency
Calls, on page 257 .
• An incorrect or blank emergency number exists in the Dial Plan setup. See Edit the Dial Plan on the IP
Phone, on page 400 .
The location request servers (emergency call service provider) did not respond with a phone location, after
multiple attempts.
Presence Status Doesn't Work
Problem
The phone doesn't show presence information.
Solution
Use UC Communicator as a reference to verify that the account works.
Phone Presence Message: Disconnected from Server
Problem
Instead of presence information, the user sees the message
Disconnected from server
.
Solution
• Check the Broadsoft server configuration to determine if IM&P service is enabled and assigned to that
user.
• Check the phone configuration to determine if the phone can connect to the internet and get the XMPP
messages.
• Check the XMPP Incoming and Outgoing messages printed in the syslog to make sure it can login
successfully.
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
421
Troubleshooting
An Emergency Call Doesn't Connect to Emergency Services