Cisco 8800 Series Manual Download Page 439

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C H A P T E R

Troubleshooting

•

Feature Troubleshooting, on page 419

•

Phone Display Problems, on page 422

•

Report All Phone Issues from the Phone Web Interface, on page 423

•

Factory Reset the Phone from the Pone Web Interface, on page 424

•

Report a Phone Problem Remotely, on page 424

•

Capture Packets, on page 425

•

Voice Quality Troubleshooting Tips, on page 425

•

Where to Find Additional Information, on page 426

Feature Troubleshooting

Here is troubleshooting information related to some of the phone features.

ACD Call Information Missing

Problem

A call center phone does not see call information during a call.

Solution

• Check the phone configuration to determine if

Call Information Enable

is set to yes.

• Check the Broadsoft server configuration to determine if the user's Device Profile is configured with

“Support Call Center MIME Type”.

Phone Doesn't Show ACD Softkeys

Problem

The phone doesn't display the Agent Sign In or Agent Sign Out softkeys.

Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later

419

Summary of Contents for 8800 Series

Page 1: ...Phone Administration Guide for Release 11 3 1 and Later First Published 2019 11 19 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 3: ...Buttons 8 Terminology Differences 9 New and Changed Information 11 C H A P T E R 2 New and Changed for Firmware Release 11 3 1 11 New and Changed Information for Firmware Release 11 2 3 SR1 12 New and Changed for Firmware Release 11 2 3 12 New and Changed for Firmware Release 11 2 1 14 New and Changed for Firmware Release 11 1 2 16 New and Changed for Firmware Release 11 1 1 17 New and Changed Fea...

Page 4: ...ods Supported 30 Event Types Supported 31 Communication Encryption 31 Phone Behavior During Times of Network Congestion 31 In House Preprovisioning and Provisioning Servers 31 Server Preparation and Software Tools 32 Remote Customization RC Distribution 33 In House Device Preprovisioning 34 Provisioning Server Setup 34 TFTP Provisioning 35 Remote Endpoint Control and NAT 35 HTTP Provisioning 35 HT...

Page 5: ...asic HTTPS Resync 57 HTTPS with Client Certificate Authentication 58 Authenticate HTTPS with Client Certificate 58 Configure a HTTPS Server for Client Filtering and Dynamic Content 59 HTTPS Certificates 60 HTTPS Methodology 60 SSL Server Certificate 60 Obtain a Server Certificate 61 Client Certificate 61 Certificate Structure 61 Configure a Custom Certificate Authority 62 Profile Management 63 Com...

Page 6: ...on 81 AES 256 CBC Encryption 82 RFC 8188 Based HTTP Content Encryption 85 Optional Resync Arguments 85 key 86 uid and pwd 86 Application of a Profile to the Phone 86 Download the Configuration File to the Phone from a TFTP Server 86 Download the Configuration File to the Phone with cURL 87 Provisioning Parameter Types 87 General Purpose Parameters 88 Use General Purpose Parameters 88 Enable Parame...

Page 7: ...en 108 Third Party Call Control Setup 109 C H A P T E R 8 Determine the Phone MAC Address 109 Network Configuration 109 Provisioning 110 Report Current Phone Configuration to the Provisioning Server 110 Parameters for Reporting the Phone Configuration to the Server 113 Cisco IP Phone Security 117 C H A P T E R 9 Domain and Internet Setting 117 Configure Restricted Access Domains 117 Configure the ...

Page 8: ...137 C H A P T E R 1 0 Phone Features and Setup Overview 138 Cisco IP Phone User Support 138 Telephony Features for Cisco IP Phone 139 Feature Buttons and Softkeys 145 Enable Users to Configure Features on Line Keys 147 Parameters for Features on Line Keys 148 Configure a Speed Dial on a Line Key 149 Assign a Speed Dial Number 150 Phone Configuration for Monitoring Other Phones 151 Configure the Ph...

Page 9: ... Parameters for Ringtone 174 Add Distinctive Ringtone 175 Enable Hoteling on a Phone 177 Set the User Password 177 Download Problem Reporting Tool Logs 178 Configure Problem Report Tool 178 Parameters for Configure Problem Report Tool 180 Server Configured Paging 181 Configure Multicast Paging 181 Parameters for Multiple Paging Group 182 Configure a Phone to Accept Pages Automatically 185 Manage P...

Page 10: ...n of Executive Assistant Settings 210 Dial Plan for Executives and Assistants 211 Configure a Line Key for Executive and Assistant Menu Access 211 Service Activation Codes for Executives and Assistants 212 Programmable Softkeys for Executives and Assistants 213 Configure Priorities for Voice and Video Data 214 Parameters for Configure Priorities for Voice and Video Data 215 Enable End of Call Stat...

Page 11: ... Enable Remote Call Recording with SIP INFO 244 Configure Missed Call Indication 245 Enable Do Not Disturb 246 Enable Synchronization of Settings Between the Phone and the Server 247 Configure Star Codes for DND 247 Set Up a Call Center Agent Phone 248 Parameters for Call Center Agent Setup 249 Set Up a Phone for Presence 251 Parameters for Set Up Presence 252 Configure the Number of Call Appearan...

Page 12: ...ustic Settings 275 Parameters for Acoustic Settings 276 Configure the Voice Codecs 277 Audio Codec Parameters 277 Voice Quality Reporting 281 Supported Scenarios for Voice Quality Reporting 281 Mean Opinion Scores and Codecs 281 Configure Voice Quality Reporting 281 VQM SIP Publish Message Parameters 282 Video Configuration 285 C H A P T E R 1 4 Disable Video Services 285 Control the Video Bandwid...

Page 13: ...R 1 7 Verify the Network Setup 311 Install the Cisco IP Phone 312 Configure the Network from the Phone 313 Network Configuration Fields 314 Text and Menu Entry From the Phone 319 Set Up Wireless LAN from the Phone 320 Scan List Menus 321 Wi Fi Other Menu 321 Turn the Wi Fi On or Off from Your phone 322 Turn the Wi Fi On or Off from the Phone Web Page 322 Parameters for Wi Fi Settings 323 Connect t...

Page 14: ...n Dual Mode 358 Configure the SDP Payload Types 360 SDP Payload Types 361 Configure the SIP Settings for Extensions 365 Parameters for SIP Settings on Extensions 366 Configure the SIP Proxy Server 375 SIP Proxy and Registration for Extension Parameters 375 Configure the Subscriber Information Parameters 382 Subscriber Information Parameters 382 Set Up Your Phone to Use OPUS Codec Narrowband 384 NA...

Page 15: ...me and Date on Phone Web Page 403 Configure Time and Date on the Phone 404 Time and Date Settings 404 Configure Daylight Saving Time 407 Phone Display Language 408 Vertical Service Activation Codes 411 Cisco IP Phone 8800 Series Documentation 416 Troubleshooting 417 P A R T I V Troubleshooting 419 C H A P T E R 1 8 Feature Troubleshooting 419 ACD Call Information Missing 419 Phone Doesn t Show ACD...

Page 16: ... 9 Monitoring Phone Systems Overview 429 Cisco IP Phone Status 429 Display the Phone Information Window 430 View Phone Information 430 View the Phone Status 430 View the Status Messages on the Phone 431 View Download Status 431 Determine the IP Address of the Phone 431 View the Network Status 432 Voice Quality Monitoring 432 Display Call Statistics Window 433 Call Statistics Fields 433 View the Cu...

Page 17: ...tage 447 Power Reduction 447 Power Negotiation Over LLDP 447 Network Protocols 448 VLAN Interaction 451 External Devices 451 USB Port Information 452 SIP and NAT Configuration 452 SIP and the Cisco IP Phone 452 SIP Over TCP 453 SIP Proxy Redundancy 453 Dual Registration 453 Failover and Recovery Registration 454 RFC3311 454 SIP NOTIFY XML Service 454 NAT Mapping with Session Border Controller 455 ...

Page 18: ...d Multiple Network Devices 461 LLDP MED and IEEE 802 X 461 Cisco IP Phone Accessories 463 A P P E N D I X B Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware 463 Connect the Footstand 465 Secure the Phone with a Cable Lock 465 External Speakers and Microphone 466 Headsets 466 Important Headset Safety Information 466 Cisco Headsets 500 Series 466 Cisco Headset 521 and ...

Page 19: ...ansion Module 488 Configure a Speed Dial on a Key Expansion Module 488 Add Call Park on a Key Expansion Module Line Key 489 Configure the LCD Brightness for a Key Expansion Module 490 Configure the Busy Lamp Field on a Key Expansion Module 490 Troubleshoot the Key Expansion Module 491 Key Expansion Module Does Not Go Through the Normal Start Up Process 491 Wall Mounts 492 Wall Mount Options 492 No...

Page 20: ...TR 069 Parameter Comparison 507 A P P E N D I X C XML and TR 069 Parameter Comparison 507 Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later xx Contents ...

Page 21: ...atform Phones is targeted for solutions that are centered on Third Party SIP based IP PBX In this document the terms Cisco IP Phone or phone means Cisco IP Phone 8800 Series Multiplatform Phones Note Phone Overview The Cisco IP Phones 8811 8841 8845 8851 8861 and 8865 provide voice communication over an Internet Protocol IP network The Cisco IP Phone functions much like a digital business phone al...

Page 22: ...Party Call Control system and the rest of the IP network By using DHCP you have fewer settings to configure on a phone If your network requires it however you can manually configure information such as IP address netmask gateway and primary secondary DNS servers Cisco IP Phones can interact with other services and devices on your IP network to provide enhanced functionality For example you can int...

Page 23: ...ephony network as shown in the following diagram Access port 10 100 1000 PC connection 5 DC adapter port DC48V 1 Auxiliary port 6 AC to DC power supply optional 2 Handset connection 7 AC power wall plug optional 3 Analog headset connection optional 8 Network port 10 100 1000 SW connection IEEE 802 3at power enabled 4 Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 1...

Page 24: ...ne to the corporate IP telephony network using the following diagram Access port 10 100 1000 PC connection 5 DC adaptor port DC48V 1 Auxiliary port 6 AC to DC power supply optional 2 Handset connection 7 AC power wall plug optional 3 Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 4 Cisco IP Phone 8800 Series Multiplatform Phone Hardware Cisco IP Ph...

Page 25: ...own in the following diagram Auxiliary port 6 DC adaptor port DC48V 1 Handset connection 7 AC to DC power supply optional 2 Analog headset connection optional 8 AC power wall plug optional 3 USB port 9 Network port 10 100 1000 SW connection IEEE 802 3at power enabled 4 Access port 10 100 1000 PC connection 5 Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and...

Page 26: ... as two USB devices For more information see the USB device documentation Note Cisco IP Phones 8861 and 8865 The following section describe the attributes of the Cisco IP Phones 8861 and 8865 Phone Connections Connect your phone to the corporate IP telephony network as shown in the following diagram Handset connection 7 DC adaptor port DC48V 1 Analog headset connection optional 8 AC to DC power su...

Page 27: ... USB devices for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation Note Buttons and Hardware The Cisco IP Phone 8800 Series has two distinct hardware types Cisco IP Phones 8811 8841 8851 and 8861 do not have a camera Cisco IP Phones 8845 and 8865 have a built in camera Figure 1 Cisco IP Phone 8845 Buttons and Hardware...

Page 28: ...When the speakerphone is on the button is lit Mute Toggle the microphone on or off When the microphone is muted the button is lit Headset Toggle the headset on or off When the headset is on the button is lit Speakerphone Mute and Headset 7 Contacts Access personal and corporate directories Applications Access call history user preferences phone settings and phone model information Messages Autodia...

Page 29: ...functions with softkeys or the associated hard button Terminology Differences The following table highlights some of the differences in terminology found in the Cisco IP Phone 8800 Series Multiplatform Phones User Guide and Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide Table 1 Terminology Differences Administration Guide User Guide Busy Lamp Field BLF Line Status Message Wai...

Page 30: ...Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 10 Cisco IP Phone 8800 Series Multiplatform Phone Hardware Terminology Differences ...

Page 31: ...upport HTTP provisioning with DNS servers Enable the Firewall on page 125 Configure Your Firewall with Additional Options on page 127 Add tasks to support MPP OS Hardening Configure the Cipher List on page 129 Added a new task about how to configure a cipher list Enable Client Initiated Mode for Media Plane Security Negotiations on page 132 Added a task and the relevant parameters to support clien...

Page 32: ...tus Messages on the Phone on page 324 Added a new task about how to view the Wi Fi status on the phone RTP Parameters on page 355 Added description for the new field RTP Before ACK Configure the SDP Payload Types on page 360 Updated the task on how to configure the SDP Payload Types Set Up Your Phone to Use OPUS Codec Narrowband on page 384 Added a task to support OPUS Codec Narrowband NewandChang...

Page 33: ...ort a Phone Problem Remotely PRT Status Added new fields and a new task on how to remotely report phone problems Optional Network Configuration Added the Syslog Identifier field Configuration Profile Replaced the Profile Account Enable parameter with the Profile Authentication Type field Updated the description of the Profile Rule parameter Upload Cofiguration Options Updated Report Rule and added...

Page 34: ...es Customization Added a topic of Cisco Headset 500 Series customization Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware Cisco Headset Cisco Headset Added topics to support Cisco Headset 521 522 561 and 562 Set the Upgrade Rule for the Cisco Headset 500 Series Added a topic for upgrading Cisco Headset 500 Series New and Changed for Firmware Release 11 2 1 New or Cha...

Page 35: ... Key Added new topic to support call silence Programmable Softkeys Telephone Features for Cisco IP Phone Updated the topics to support call silence Move an Active Call from a Phone to Other Phones Locations XSI Line Service Added new topics to support XSI BroadWorks Anywhere Sync the Block Caller ID Feature with the Phone and the BroadWords XSI Server XSI Line Service Added new topics to support X...

Page 36: ... Network Settings Updated topics to support Video RTP ToS Voice Video data priorities Acoustic Settings Configure Acoustic Settings Added a new topic to support Audio Settings Acoustic Telephony Features for Cisco IP Phone Updated topics to support Audio Settings Acoustic New and Changed for Firmware Release 11 1 2 New or Changed Sections Feature Reverse Name Lookup for Incoming and Outgoing Calls...

Page 37: ...se 11 1 1 New or Changed Sections Feature Phone Display Language Phone Display Problems The Font is Too Small or Has Unusual Characters page 356 Phone Screen Displays Boxes Instead of Asian Characters Phone Locale is Not Displayed Softkey Labels are Truncated Asian Language Support Set Up a Call Center Agent Phone ACD Call Information Missing ACD Settings Phone Doesn t Show ACD Softkeys Call Cente...

Page 38: ...ephony Features for Cisco IP Phone on page 139 Updated Section Revision See MOS LQ and MOS CQ values in Line Call Status Added MOS enhancement Supplementary Services Configure Missed Call Indication with the Configuration Utility Added how to confgure missed call indication on the Configuration Utility Page Factory Reset the Phone from Phone Web Page Identify Phone Issues with a URL in the Phone W...

Page 39: ...nsion Modules Key expansion modue will be auto detected when plugged in Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 19 New and Changed Information New and Changed Features for Firmware Release 11 0 1 ...

Page 40: ...Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 20 New and Changed Information New and Changed Features for Firmware Release 11 0 1 ...

Page 41: ...P A R T I Cisco IP Phone Provisioning Provisioning on page 23 Provisioning Methods on page 39 Provisioning Parameters on page 67 Provisioning Formats on page 77 ...

Page 42: ......

Page 43: ...g remote management and configuration ensures the proper operation of the phone at the customer site Cisco supports the customized ongoing feature configuration of the phone by using Reliable remote control of the phone Encryption of the communication that controls the phone Streamlined phone account binding Phones can be provisioned to download configuration profiles or updated firmware from a re...

Page 44: ...s established using the specified configuration and firmware VoIP service providers intend to deploy many phones to residential and small business customers In business or enterprise environments phones can serve as terminal nodes Providers widely distribute these devices across the Internet which are connected through routers and firewalls at the customer premises The phone can be used as a remot...

Page 45: ...nually provision the phone by using the phone keypad You can also configure provisioning using the Phone Web UI Check the Status Phone Status Provisioning from the Phone LCD UI or Provisioning Status in the Status tab of the web based Configuration Utility Onboard Your Phone with the Activation Code This feature is available in firmware release 11 2 3MSR1 BroadWorks Application Server Release 22 0...

Page 46: ...nnnnnnnnnnn Any number of digits between three and sixteen inclusive Example 123456 Step 2 Provide the profile name that you created in step 1 to the Customer Device Activation CDA support team at cdap support cisco com Step 3 Ask the CDA support team to enable your profile for discovery Step 4 When you get confirmation from the CDA support team distribute the activation code to the users Step 5 I...

Page 47: ...ded domain name The DNS SRV query includes the DHCP domain name in its construction as follows _ servicename _ transport domainName For example _ciscoprov https _tls example com instructs the phone to do a lookup for example com The phone uses the hostname and port number that s retrieved by the DNS SRV query to build the URL that it uses to download the initial configuration DNS SRV is one of man...

Page 48: ...rd priority 20 If two or more services have the same priority the weight number determines which line comes first The lower the number the earlier the phone will attempt the target hostname and port included in this DNS SRV record weight 5060 optional port number port pr1 example com The A record of the machine providing the service A Records are the most basic type of DNS record and are used to p...

Page 49: ...the SRV Option on the Web Page on page 29 or Set the Profile Rule with the SRV Option on the Phone on page 29 Place the XML configuration file PSN xml in the web server root directory Place the XML configuration file MA cfg in the web server root directory Cisco Set the Profile Rule with the SRV Option on the Web Page You can use the SRV option to download a configuration file to your phone Before...

Page 50: ...t Auto Configuration Server ACS discovery from DHCP Option 43 60 and 125 Option 43 Vendor specific information for the ACS URL Option 60 Vendor class identifier for the phone to identify itself with dslforum org to the ACS Option 125 Vendor specific information for the gateway association TR69 RPC Methods RPC Methods Supported The phones support only a limited set of Remote Procedure Call RPC meth...

Page 51: ...vity It is in the customer s interest to prevent the unauthorized use of the account The service provider can encrypt the configuration profile communication between the provisioning server and the device in addition to restricting access to the administration web server Phone Behavior During Times of Network Congestion Administrative tasks such as an internal port scan or security scan Attacks th...

Page 52: ...ones We also recommend that you install these software tools To generate configuration profiles install the open source gzip compression utility For profile encryption and HTTPS operations install the open source OpenSSL software package To test the dynamic profile generation and one step remote provisioning using HTTPS we recommend a scripting language with CGI scripting support Open source Perl ...

Page 53: ...1 2 1 will continue to use webapps cisco com Cisco recommends that you allow both the domain names through your firewall If DHCP server does not provide provisioning server information the phone queries the Cisco EDOS RC Server and provides its MAC address and model and the Customization State is set to Pending The Cisco EDOS server responds with the associated service provider s provisioning serv...

Page 54: ...etwork The preprovisioned device bar code can be scanned to record its MAC address or serial number before the phone is shipped to the customer This information can be used to create the profile to which the phone resynchronizes Upon receiving the phone the customer connects it to the broadband link On power up the phone contacts the provisioning server through the URL that is configured through p...

Page 55: ...me form of NAT traversal is provided Configure Simple Traversal of UDP through NAT STUN This option requires that the user have A dynamic external public IP address from your service A computer that is running STUN server software An edge device with an asymmetric NAT mechanism HTTP Provisioning The phone behaves like a browser that requests web pages from a remote Internet site This provides a re...

Page 56: ...6 CBC encryption RFC 8188 based encryption with AES 128 GCM ciphering The phones support HTTP Version 1 0 HTTP Version 1 1 and Chunk Encoding when HTTP Version 1 1 is the negotiated transport protocol Note HTTP Status Code Handling on Resync and Upgrade The phone supports HTTP response for remote provisioning Resync Current phone behavior is categorized in three ways A Success where the Resync Per...

Page 57: ...status codes are not processed 4xx Phone behavior is C Generic error message 500 Internal Server Error Phone behavior is C The server does not recognize the request method or it lacks the ability to fulfill the request 501 Not Implemented Phone behavior is C The server is acting as a gateway or proxy and receives an invalid response from the upstream server 502 Bad Gateway Phone behavior is C The ...

Page 58: ...Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 38 Cisco IP Phone Provisioning HTTP Status Code Handling on Resync and Upgrade ...

Page 59: ...Procedure Step 1 Download the CPE Kit from BroadSoft Xchange To get the latest CPE kits go to this URL https xchange broadsoft com Step 2 Upload the most recent DTAF file to the BroadWorks system level server For more information go to this URL https xchange broadsoft com node 1031047 Access the BroadSoft Partner Configuration Guide and see the section Configure BroadWorks Device Profile Type Step...

Page 60: ...ou begin Procedure Step 1 Install and activate a syslog server on the local PC Step 2 Program the PC IP address into the Syslog_Server parameter of the profile and submit the change Syslog_Server 192 168 1 210 Syslog_Server Step 3 Click the System tab and enter the value of your local syslog server into the Syslog_Server parameter Step 4 Repeat the resync operation as described in TFTP Resync on p...

Page 61: ...and a phone to a hub switch or small router Step 2 On the PC install and activate a TFTP server Step 3 Use a text editor to create a configuration profile that sets the value for GPP_A to 12345678 as shown in the example flat profile GPP_A 12345678 GPP_A flat profile Step 4 Save the profile with the name basic txt in the root directory of the TFTP server You can verify that the TFTP server is prop...

Page 62: ...ou begin A syslog server is installed and configured Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Click Voice System Step 2 In the Optional Network Configuration section enter the server IP in Syslog Server and optionally specify a Syslog Identifier as defined in System Log Parameters on page 43 Step 3 Optionally define the content of the...

Page 63: ... na 10 74 30 84 Syslog_Server On the phone web page specify the Syslog server Syslog Server Select the device identifier to include in syslog messages that are uploaded to the syslog server The device identifier appears after the timestamp in each message The options for the identifiers are None No device identifier MA The MAC address of the phone expressed as continuous lower case letters and dig...

Page 64: ...ique profile for each deployed device and host those profiles on a provisioning server Each phone in turn must be configured to resync to its own profile according to a predetermined profile naming convention The profile URL syntax can include identifying information that is specific to each phone such as MAC address or serial number by using the macro expansion of built in variables Macro expansi...

Page 65: ...c HTTP provides a more reliable resync mechanism than TFTP because HTTP establishes a TCP connection and TFTP uses the less reliable UDP In addition HTTP servers offer improved filtering and logging features compared to TFTP servers On the client side the phone does not require any special configuration setting on the server to be able to resync by using HTTP The Profile_Rule parameter syntax for ...

Page 66: ...XML object CP xxxx 3PCCExecute ExecuteItem URL Resync profile rule CP xxxx 3PCCExecute After the phone receives the XML object it downloads the provisioning file from profile rule This rule uses macros to simplify the development of the XML services application URL Resolution with Macro Expansion Subdirectories with multiple profiles on the server provide a convenient method for managing a large n...

Page 67: ...guration profile URL is defined by using the Profile_Rule parameter and a resync period is defined by using the Resync_Periodic parameter Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Provisioning Step 2 Define the Profile_Rule parameter This example assumes a TFTP server IP address of 192 168 1 200 Step 3 In ...

Page 68: ...s added in the phone configuration file cfg xml with XML code to configure a parameter Description Parameter Allows or denies configuration profile resync actions In the phone configuration file cfg xml with XML enter a string in this format Provision_Enable ua na Yes Provision_Enable On the phone web page set this field to Yes to allow resync actions or No to block resync actions Default Yes Prov...

Page 69: ...a na 0959 Resync_At__HHmm_ On the phone web page specify the time in HHMM format for the phone to start resync The default value is empty If the value is invalid the parameter is ignored If this parameter is set with a valid value the Resync Periodic parameter is ignored Resync At HHmm Prevents an overload of the provisioning server when a large number of devices power on simultaneously To avoid f...

Page 70: ...ter the first one and the third resync occurs in 300 seconds after the second one A time range Example an input of 2400 30 indicates that the next resync occurs in between 2400 and 2430 seconds after a successful resync In the phone configuration file cfg xml with XML enter a string in this format Resync_Periodic ua na 3600 Resync_Periodic On the phone web page specify the time period in seconds S...

Page 71: ...0 960 1920 3840 7680 15360 30720 61440 86400 Resync_Error_Retry_Delay On the phone web page specify the time period in seconds Default 60 120 240 480 960 1920 3840 7680 15360 30720 61440 86400 Resync Error Retry Delay Maximum delay in seconds the phone waits before performing a resynchronization The device does not resync while one of its phone lines is active Because a resync can take several sec...

Page 72: ..._Upgrade_Attempt On the phone web page select Yes to trigger resync after a firmware upgrade or No to not resync Default Yes Resync After Upgrade Attempt If the logical equation in these parameters evaluates to FALSE resync is not triggered even when Resync On Reset is set to TRUE Only the resync via direct action URL and SIP notify ignores these resync triggers The parameters can be programmed wi...

Page 73: ...ct No to hide this parameter Default Yes User Configurable Resync A resync is typically considered unsuccessful if a requested profile is not received from the server This parameter override this behavior When set to No the device accepts a file not found response from the server as a successful resync In the phone configuration file cfg xml with XML enter a string in this format Resync_Fails_On_F...

Page 74: ...ype On the phone web page select an option from the list for the phone to authenticate profile resync Default Basic HTTP Authentication Profile Authentication Type Each profile rule informs the phone of a source from which to obtain a profile configuration file During every resync operation the phone applies all the profiles in sequence If you are applying AES 256 CBC encryption to the configurati...

Page 75: ... do this use the following procedure Before you begin Ensure that you allow the activation webex com service through your firewall to support onboarding via activation code Access the phone web page Access the Phone Web Interface on page 104 Procedure Step 1 Reset the phone to the factory settings Step 2 Select Voice Provisioning Configuration Profile Step 3 Enter the profile rule in the Profile R...

Page 76: ...ds Upgrade_Rule In the phone web interface enter the upgrade rule protocol server port profile_pathname For example tftp 192 168 1 5 image sip88xx 11 2 3MSR1 1 loads If no protocol is specified TFTP is assumed If no server name is specified the host that requests the URL is used as the server name If no port is specified the default port is used 69 for TFTP 80 for HTTP or 443 for HTTPS Default Bla...

Page 77: ...mal hostname translation The open source Apache server can be configured to operate as an HTTPS server when installed with the open source mod_ssl package Step 2 Generate a server Certificate Signing Request for the server For this step you might need to install the open source OpenSSL package or equivalent software If using OpenSSL the command to generate the basic CSR file is as follows openssl ...

Page 78: ...cause any client can connect to the server and request the file given knowledge of the file name and directory location For secure resync the server must also authenticate the client as demonstrated in the exercise described in HTTPS with Client Certificate Authentication on page 58 HTTPS with Client Certificate Authentication In the factory default configuration the server does not request an SSL...

Page 79: ...certificate identifies the resyncing phone and supplies it with the correct configuration information The HTTPS server makes the certificate information available to CGI scripts or compiled CGI programs that are invoked as part of the resync request For the purpose of illustration this exercise uses the open source Perl scripting language and assumes that Apache v 2 is used as the HTTPS server Pro...

Page 80: ...g the message contents from other network devices The encryption method for the body of the communication between a client and a server is based on symmetric key cryptography With symmetric key cryptography a client and a server share a single secret key over a secure channel that is protected by Public Private key encryption Messages encrypted by the secret key can only be decrypted by using the ...

Page 81: ...domain com Email address Enter an email address so that customer support can contact you if needed This email address is visible in the CSR Step 4 Email the CSR in zip file format to the Cisco support person or to ciscosb certadmin cisco com The certificate is signed by Cisco Cisco sends the certificate to you to install on your system Client Certificate In addition to a direct attack on a phone a...

Page 82: ...ces and users on the network They can be used to negotiate IPSec sessions between network nodes A third party uses a Certificate Authority certificate to validate and authenticate two or more nodes that are attempting to communicate Each node has a public and private key The public key encrypts data The private key decrypts data Because the nodes have obtained their certificates from the same sour...

Page 83: ...o Displays information about the custom CA Installed Displays the CN Value where CN Value is the value of the CN parameter for the Subject field in the first certificate Not Installed Displays if no custom CA certificate is installed Profile Management This section demonstrates the formation of configuration profiles in preparation for downloading To explain the functionality TFTP from a local PC ...

Page 84: ...ep 5 Click Submit All Changes Step 6 Observe the syslog trace from the phone Upon resync the phone downloads the new file and uses it to update its parameters Encrypt a Profile with OpenSSL A compressed or uncompressed profile can be encrypted however a file must be compressed before it is encrypted Encryption is useful when the confidentiality of the profile information is of particular concern s...

Page 85: ...ent of different kinds of profile information on separate servers and maintenance of common configuration parameter values that are separate from account specific values Procedure Step 1 Create a new XML profile basic2 txt that specifies a value for a parameter that makes it distinct from the earlier exercises For instance to the basic txt profile add the following GPP_B ABCD GPP_B Step 2 Store th...

Page 86: ...ions user The user requests a privacy level only by intermediaries id The user requests that the system substitute an id that doesn t reveal the IP address or host name Procedure Step 1 Edit the phone config xml file in a text or XML editor Step 2 Insert the Privacy_Header_N_ ua na Value Privacy_Header_N_ tag where N is the line extension number 1 10 and use one of the following values Default val...

Page 87: ...uration Profile Parameters The following table defines the function and usage of each parameter in the Configuration Profile Parameters section under the Provisioning tab Description and Default Value Parameter Name Controls all resync actions independently of firmware upgrade actions Set to Yes to enable remote provisioning The default value is Yes Provision Enable Triggers a resync after every r...

Page 88: ...pty If the value is invalid the parameter is ignored If this parameter is set with a valid value the Resync Periodic parameter is ignored Resync At HHmm Prevents an overload of the provisioning server when a large number of devices power on simultaneously To avoid flooding resync requests to the server from multiple phones the phone resynchronizes in the range between the hours and minutes and the...

Page 89: ...ndicates that the first resync occurs in 600 seconds the second resync occurs in 1200 seconds after the first one and the third resync occurs in 300 seconds after the second one A time range Example an input of 2400 30 indicates that the next resync occurs in between 2400 and 2430 seconds after a successful resync Set this parameter to zero to disable periodic resynchronization The default value i...

Page 90: ...he delay is set to 0 the device does not try to resync again following a failed resync attempt Resync Error Retry Delay Maximum delay in seconds the phone waits before performing a resynchronization The device does not resync while one of its phone lines is active Because a resync can take several seconds it is desirable to wait until the device has been idle for an extended period before resynchr...

Page 91: ...eration the phone applies all the profiles in sequence Default PSN xml If you are applying AES 256 CBC encryption to the configuration files specify the encryption key with the key keyword as follows key encryption key You can enclose the encryption key in double quotes optionally Profile Rule Profile Rule B Profile Rule C Profile Rule D DHCP options delimited by commas used to retrieve firmware a...

Page 92: ...is parameter The next firmware upgrade attempt occurs when this timer counts down to zero The default value is 3600 seconds Upgrade Error Retry Delay A firmware upgrade script that defines upgrade conditions and associated firmware URLs It uses the same syntax as Profile Rule Use the following format to enter the upgrade rule tftp http https ip address port path load name For example tftp 192 168 ...

Page 93: ...Parameters The following table defines the function and usage of each parameter in the General Purpose Parameters section of the Provisioning tab Description and Default Value Parameter Name The general purpose parameters GPP_ are used as free string registers when configuring the phones to interact with a particular provisioning server solution They can be configured to contain diverse values inc...

Page 94: ... expands to a single character Replaced by the contents of the general purpose parameters GPP_A through GPP_P A through P Replaced by special purpose parameters GPP_SA through GPP_SD These parameters hold keys or passwords used in provisioning SA through SD are recognized as arguments to the optional resync URL qualifier key Note SA through SD MAC address using lower case hex digits for example 00...

Page 95: ...st resync attempt PRVTMR Seconds since last upgrade attempt UPGTMR Seconds since Line 1 lost registration with SIP server REGTMR1 Seconds since Line 2 lost registration with SIP server REGTMR2 Legacy macro name UPGCOND File access scheme one of TFTP HTTP or HTTPS as obtained after parsing resync or upgrade URL SCHEME Request target server host name as obtained after parsing resync or upgrade URL S...

Page 96: ...ernal error codes X00 X99 to facilitate configuration in providing finer control over the behavior of the unit under certain error conditions Description and Default Value Parameter Name Transport layer or ICMP error when sending a SIP request X00 SIP request times out while waiting for a response X20 General SIP protocol error for example unacceptable codec in SDP in 200 and ACK messages or times...

Page 97: ...figured through the administration web server Configuration Profile Formats The configuration profile defines the parameter values for the phone The configuration profile XML format uses standard XML authoring tools to compile the parameters and values Only the UTF 8 charset is supported If you modify the profile in an editor do not change the encoding format otherwise the phone cannot recognize t...

Page 98: ...Resync_Periodic Profile_Rule tftp prov telco com 6900 cisco config CP_xxxx_MPP cfg Profile_Rule flat profile The flat profile element tag encloses all parameter elements that the phone recognizes Configuration File Components A configuration file can include these components Element tags Attributes Parameters Formatting features XML comments Element Tag Properties The XML provisioning format and t...

Page 99: ...ening element tag without a corresponding element tag and insert a space and a forward slash before the closing angle bracket In this example Profile Rule B is empty Profile_Rule_B An empty element tag can be used to prevent the overwriting of any user supplied values during a resync operation In the following example the user speed dial settings are unchanged flat profile Speed_Dial_2_Name ua rw ...

Page 100: ...standard XML syntax My comment is typed here Leading and trailing white space is allowed for readability but is removed from the parameter value New lines within a value are converted to spaces An XML header of the form is allowed but the phone ignores it To enter special characters use basic XML character escapes as shown in the following table XML Escape Sequence Special Character amp ampersand ...

Page 101: ...profile xml gzip profile xml gz Leaves original file in place produces new compressed file A tutorial on compression is provided in the Compress an Open Profile with Gzip on page 63 section Open Profile Encryption Symmetric key encryption can be used to encrypt an open configuration profile whether the file is compressed or not Compression if applied must be applied before encryption The provision...

Page 102: ...f the secret key value to decrypt the file This value is specified as a qualifier in the profile URL The syntax is as follows using an explicit URL key SecretPhrase1234 http prov telco com path profile cfg This value is programmed by using one of the Profile_Rule parameters Macro Expansion Several provisioning parameters undergo macro expansion internally prior to being evaluated This preevaluatio...

Page 103: ...rated by the and operator All comparisons must be satisfied for the condition to be true Each comparison can relate to one of the following three types of literals Integer values Software or hardware version numbers Doubled quoted strings Version Numbers Multiplatform phones MPP formal release software version uses this format where BN Build Number Cisco IP Phone 8800 Series sip88xx v1 v2 v3MPP BN...

Page 104: ...ext of the Profile_Rule and Upgrade_Rule parameters conditional expressions must be enclosed within the syntax expr as in this upgrade rule example Remember that BN means Build Number SWVER ne sip88xx 11 0 0MPP http ps tell com sw sip88xx 11 0 0MPP BN loads Do not use the preceding syntax with parentheses to configure the Resync_Trigger_ parameters URL Syntax Use the Standard URL syntax to specify...

Page 105: ...es The XML configuration parameter IKM_HTTP_Encrypt_Content holds the IKM on the phone For security reasons this parameter is not accessible on the phone administration web page It is also not visible in the phone s configuration file which you can access from the phone s IP address or from the phone s configuration reports sent to the provisioning server If you want to use the RFC 8188 based encr...

Page 106: ...sponse to HTTP Basic and Digest authentication challenges when the specified URL is requested The bracketed optional arguments are macro expanded Special purpose parameters GPP_SA through GPP_SD are macro expanded into macro variables SA through SD only when they are used as key option arguments See these examples GPP_SA MyUserID GPP_SB MySecretPassword uid SA pwd SB https provisioning_server_url ...

Page 107: ...o transfer data with a URL syntax To download cURL visit https curl haxx se download html We recommend that you do not use cURL to post the configuration to the phone because the username and password might get captured while using cURL Note Procedure Step 1 Connect your PC to the LAN port of the phone Step 2 Download the configuration file to the phone by entering the following cURL command curl ...

Page 108: ...GPP_A through GPP_P Also the two letter uppercase macro names SA through SD identify GPP_SA through GPP_SD as a special case when used as arguments of the following URL options key uid and pwd These parameters can be used as variables in provisioning and upgrade rules They are referenced by prefixing the variable name with a character such as GPP_A Use General Purpose Parameters For example if GPP...

Page 109: ...ge residential deployment in the case of a regional power failure Triggers The phone allows you to resync at specific intervals or at a specific time Resync at Specific Intervals The phone is designed to resync with the provisioning server periodically The resync interval is configured in Resync_Periodic seconds If this value is left empty the device does not resync periodically The resync typical...

Page 110: ...etry_Delay Each parameter accepts a single delay value seconds The new extended syntax allows for a comma separated list of consecutive delay elements The last element in the sequence is implicitly repeated forever Optionally you can use a plus sign to specify another numeric value that appends a random extra delay Example 1 In this example the phone periodically resyncs every 2 hours If a resync ...

Page 111: ...ry_Delay parameter seconds If all evaluations succeed the device waits for the second specified by the Resync_Periodic parameter and then performs another resync The contents of each Profile_Rule parameter consist of a set of alternatives The alternatives are separated by the pipe character Each alternative consists of a conditional expression an assignment expression a profile URL and any associa...

Page 112: ...RL Afterwards it resyncs to the second URL A ne Provisioned Line_Enable_1_ No https p tel com init prov https p tel com configs Example 5 In this example the profile that the server returns is assumed to contain XML element tags These tags must be remapped to proper parameter names by the aliases map stored in GPP_B alias b https p tel com account PN MA xml A resync is typically considered unsucce...

Page 113: ... a firmware upgrade the device disables audio at the start of the procedure and reboots at the end of the procedure The device automatically begins an upgrade that is driven by the contents of Upgrade_Rule only if all voice lines are currently inactive For example http p tel com firmware sip88xx 11 3 1MPP 678 loads In this example the Upgrade_Rule upgrades the firmware to the image that is stored ...

Page 114: ... Off 0 2s Segment 3 On 0 2s Off 0 2s Segment 4 On 1 0s Off 4 0s Total Ring Length 60s DialPlanScript Scripting syntax that is used to specify Line 1 and Line 2 dial plans Float n A floating point value with up to n decimal places FQDN Fully Qualified Domain Name It can contain up to 63 characters Examples are as follows sip Cisco com 5060 or 109 12 14 12 12345 sip Cisco com or 109 12 14 12 FreqScr...

Page 115: ...cTmplt A template of SIP Response Status Code such as 404 5 61 407 408 487 481 It can contain up to 39 characters Sig n Signed n bit value It can be specified in decimal or hex format A sign must precede negative values A sign before positive values is optional Star Codes Activation code for a supplementary service such as 69 The code can contain up to 7 characters Str n A generic string with up t...

Page 116: ...or 0x18 as long as the value can fit into n bits Keep these under consideration Par Name represents a configuration parameter name In a profile the corresponding tag is formed by replacing the space with an underscore _ such as Par_Name An empty default value field implies an empty string The phone continues to use the last configured values for tags that are not present in a given profile Templat...

Page 117: ...pgrade reboot restart or resync phones by using the phone web user interface The administrator can also perform these tasks by using a SIP notify message Configuration profiles are generated by using common open source tools that integrate with service provider provisioning systems Allow Profile Updates Profile updates can be allowed at specified intervals Updated profiles are sent from a server t...

Page 118: ...es after a failed firmware upgrade attempt The timer is initialized with the value in this parameter The next firmware upgrade attempt occurs when this timer counts down to zero You can configure this parameter in the phone configuration XML file cfg xml by entering a string in this format Upgrade_Error_Retry_Delay ua na 3600 Upgrade_Error_Retry_Delay Default 3600 tftp http https ip address image ...

Page 119: ...er to a TFTP HTTP or HTTPS download directory Step 4 Access the phone administration web page See Access the Phone Web Interface on page 104 Step 5 Select Voice Provisioning Step 6 Find the load filename which ends in loads and append it to the valid URL Step 7 Click Submit All Changes Upgrade Firmware With a Browser Command An upgrade command entered into the browser address bar can be used to up...

Page 120: ...Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 100 Cisco IP Phone Provisioning Upgrade Firmware With a Browser Command ...

Page 121: ...09 Cisco IP Phone Security on page 117 Phone Features and Setup on page 137 Phone Information and Display Configuration on page 229 Call Features Configuration on page 237 Audio Configuration on page 273 Video Configuration on page 285 Voice Mail Configuration on page 291 Corporate and Personal Directory Setup on page 295 ...

Page 122: ......

Page 123: ...with ua na attribute makes the entries disappear Administrator and User Accounts The Cisco IP Phone firmware provides specific administrator and user accounts These accounts provide specific login privileges The administrator account name is admin the user account name is user These account names cannot be changed The admin account gives the service provider or Value added Reseller VAR configurati...

Page 124: ... line that the ua attribute is updated to rw and the station name field Travel Agent 1 is preserved If y is not included Travel Agent 1 is overwritten flat profile SIP_TOS_DiffServ_Value_1_ ua na Dial_Plan_1_ ua ro Dial_Plan_2_ ua rw Station_Name ua rw preserve value y Travel Agent 1 Station_Name flat profile Double quotes must enclose the value of the ua option Access the Phone Web Interface The ...

Page 125: ...nc upgrades or SIP registration for Line 1 You can also configure the parameters in the phone configuration file with XML cfg xml code To configure each parameter see the syntax of the string in Access Control Parameters on page 105 Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Click Voice System Step 2 In the System Confi...

Page 126: ...e with XML cfg xml enter a string in this format Enable_Web_Admin_Access ua na Yes Enable_Web_Admin_Access In the phone web interface set this parameter to Yes to allow the access Otherwise set it to No Allowed values Yes No Default Yes Enable Web Admin Access Allows you to set or change the password for accessing the phone administration web pages The Admin Password parameter is only available on...

Page 127: ...et to No the ua attribute isn t working The options for the ua attribute are na ro and rw Parameters designated as na don t appear on the phone screen Parameters designated as ro aren t editable by the user Parameters designated as rw are editable by the user Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Phone UI User Mode ua na No Phon...

Page 128: ...er password configuration using in the phone XML configuration file After the User Password is configured the set password screen doesn t appear Procedure Step 1 Edit the phone cfg xml file in a text or XML editor Step 2 Insert the User_Password tag using one of these options No password start and end tag User_Password User_Password Password value 4 127 characters User_Password Abc123 User_Passwor...

Page 129: ...b page for the phone and select Info Status Product Information Network Configuration The Cisco IP Phone is used as a part of a SIP network because the phone supports Session Initiation Protocol SIP The Cisco IP Phone is compatible with other SIP IP PBX call control systems such as BroadSoft MetaSwitch and Asterisk Configuration of these systems is not described in this document For more informati...

Page 130: ...her the HTTP Request that the phone sends should be an HTTP PUT or an HTTP POST Choose PUT Method To create a new report or overwrite an existing report at a known location on the server For example you may want to keep overwriting each report that you send and only store the most current configuration on the server POST Method To send the report data to the server for processing such as by a PHP ...

Page 131: ...one will report the configuration data to http my_http_server config mpp xml HTTP PUT Changed Configuration If the HTTP report method is PUT you enter the URL for the report rule in this format delta http my_http_server config mpp delta xml Then the phone will report changed configuration to http my_http_server config mpp delta xml HTTP PUT Encrypted Delta Configuration If the HTTP report method i...

Page 132: ... URL for the report rule in this format delta http my_http_server report_upload php The report upload file format report_upload php content php filename report_cfg xml report file name where to put the file file path to file filename get data from http post report_data file_get_contents php input save the post data to file file_put_contents file report_data The phone will upload changed data to ht...

Page 133: ...the server You can enclose the encryption key in double quotes optionally If you have provisioned the phone with Input Keying Material IKM and want the phone to apply RFC 8188 based encryption to the file do not specify a AES 256 CBC encryption key Note Two rules used together as delta http my_http_server config mpp delta xml status http my_http_server config mpp status xml If you need to use the ...

Page 134: ...rovisioning servers On Request The phone reports its configuration only when an administrator sends a sip notify event or the phone restarts On Local Change The phone reports its configuration when any configuration parameter changes by an action on the phone or on the phone administration web page The phone waits for a few seconds after a change is made and then reports the configuration This del...

Page 135: ...to Server Defines the delay in seconds that the phone waits after a change is made and then reports the configuration This field is used only when Report to Server is set to On Local Change Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Upload_Delay_On_Local_Change ua na 60 Upload_Delay_On_Local_Change In the phone web interface specify ...

Page 136: ...Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 116 Cisco IP Phone Configuration Parameters for Reporting the Phone Configuration to the Server ...

Page 137: ...ed Access Domains You can configure the phone to register provision firmware upgrade and send reports using only the specified servers Any registration provisioning upgrade and report that don t use the specified servers can t be performed on the phone If you specify the servers to use ensure that the servers you enter in the following fields are included in the list Profile Rule Profile Rule B Pr...

Page 138: ...DHCP Options see DHCP Option Support on page 119 Before you begin Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Provisioning Step 2 In the Configuration Profile section set the DHCP Option To Use and DHCPv6 Option To Use parameters as described in the Parameters for DHCP Options Configuration on page 118 table Step 3 Click Submit All Changes Parameters for DHCP Options C...

Page 139: ...one of the following In the phone configuration file with XML cfg xml enter a string in this format DHCPv6_Option_To_Use ua na 17 160 159 DHCPv6_Option_To_Use In the phone web page enter the DHCP options separated by commas Example 17 160 159 Default 17 160 159 DHCPv6 Option To Use DHCP Option Support The following table lists the DHCP options that are supported on the multiplatform phones Descrip...

Page 140: ... malicious attacks against the phone When you enable this feature authorization is required for initial incoming INVITE requests from the SIP proxy You can also configure the parameters in the phone configuration file with XML cfg xml code Before you begin Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Ext n where n is an extension number Step 2 In the SIP Settings sectio...

Page 141: ...es the server and client and negotiates the encryption algorithm and cryptographic keys before the application protocol transmits or receives data TLS Handshake Protocol Encrypt Signaling with SIP Over TLS You can configure added security when you encrypt signaling messages with SIP over TLS Before you begin Access the Phone Web Interface on page 104 See Transport Layer Security on page 121 Proced...

Page 142: ... Phone Step 2 In the LDAP section enter a server address in the Server field You can also configure this parameter in the phone configuration XML file cfg xml by entering a string in this format LDAP_Server ua na ldaps 10 45 76 79 LDAP_Server For example enter ldaps ldaps_server port where ldaps The start of the server address string ldaps_server IP address or domain name port Port number Default ...

Page 143: ... command that produces a 1024 bit RSA public private key pair and a certificate signing request openssl req new out provserver csr This command generates the server private key in privkey pem and a corresponding certificate signing request in provserver csr The service provider keeps the privkey pem secret and submits provserver csr to Cisco for signing Upon receiving the provserver csr file Cisco...

Page 144: ...ame OU element MAC address S element and serial number L element The following example from the Cisco IP Phone 8841 Multiplatform Phones client certificate subject field shows these elements OU CP 8841 3PCC L 88012BA01234 S 000e08abcdef To determine if a phone carries an individualized certificate use the CCERT provisioning macro variable The variable value expands to either Installed or Not Insta...

Page 145: ...or firmware load and at the conclusion of the operation indicating either success or failure The logged messages are configured in the following parameters and macro expanded into the actual syslog messages Log_Request_Msg Log_Success_Msg Log_Failure_Msg Enable the Firewall We have improved phone security by hardening the operating system Hardening ensures that the phone has a firewall to protect ...

Page 146: ...the Port in Voice Ext n SIP Settings SIP Port example 5060 when Line Enable is set to Yes and SIP Transport is set to UDP or Auto SIP UDP UDP port range from RTP Port Min to RTP Port Max 1 RTP RTCP Port 4051 when Upgrade Enable and Peer Firmware Sharing are set to Yes PFS Peer Firmware Sharing Ports 53240 53245 You need this port range if the remote server uses a port other than the standard TFTP ...

Page 147: ... Separate the values by colons Before you begin Access the Phone Web Interface on page 104 Procedure Step 1 Go to Voice System Security Settings Step 2 Select Enabled for the Firewall field Step 3 In the Firewall Options field enter the keywords The list of ports applies to both IPv4 and IPv6 protocols When you enter the keywords separate the keywords with commas separate keywords values with colo...

Page 148: ..._ICMP_UNREACHABLE The phone doesn t open TFTP client port range UDP 53240 53245 Requests to non standard non 69 TFTP server ports fail Requests to standard TFTP server port 69 work NO_CISCO_TFTP The following keywords and options apply when the phone runs custom apps that handle incoming requests Opens UDP port xxx UDP xxx Opens UDP port range xxx to yyy inclusive You can have up to 5 UDP port opt...

Page 149: ...n also specify the cipher suites with the TR 069 parameter Device X_CISCO_SecuritySettings TLSCipherList or with the the configuration file cfg xml Enter a string in the configuration file in this format TLS_Cipher_List ua na RSA aNULL eNULL TLS_Cipher_List Before you begin Access the phone administration web page see Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice System ...

Page 150: ...plications use the following cipher suites ECDHE RSA AES256 GCM SHA384 ECDHE RSA AES128 GCM SHA256 AES256 SHA AES128 SHA DES CBC3 SHA SIP TR 069 and other applications using the curl library use the DEFAULT cipher list which is determined at compilation XMPP uses the cipher list HIGH MEDIUM AES STRENGTH Step 3 Click Submit All Changes Supported Cipher Strings The supported cipher strings listed fo...

Page 151: ...TPS XSI over HTTPS File download over HTTPS TR 069 When a phone line transports SIP messages over TLS you can configure the line to enable or bypass the hostname verification with the TLS Name Validate field on the Ext n tab Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 On the Ext n tab set SIP Transport to TLS Procedure Step 1 Go to Voice...

Page 152: ... Parameters for Media Plane Security Negotiation on page 132 Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Ext n Step 2 In the SIP Settings section set the MediaSec Request and MediaSec Over TLS Only field as defined in Parameters for Media Plane Security Negotiation on page 132 Step 3 Click Submit All Changes...

Page 153: ...on is applied Before setting this field to Yes ensure that the signaling transport protocol is TLS Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format MediaSec_Over_TLS_Only_1_ ua na No MediaSec_Over_TLS_Only_1_ In the phone web interface set this field to Yes or No as needed Allowed values Yes No Yes The phone initiates or handles media plan...

Page 154: ...ssages between the phone and the authentication server After the exchange completes the switch grants or denies the phone access to the network You must perform the following actions to configure 802 1X Configure the other components before you enable 802 1X Authentication on the phone Configure PC Port The 802 1X standard does not consider VLANs and thus recommends that only a single device shoul...

Page 155: ...ion The state can be Authenticating Indicates that the authentication process is in progress Authenticated Indicates that the phone is authenticated Disabled Indicates that 802 1x authentication is disabled on the phone Protocol Displays the EAP method that is used for 802 1x authentication The protocol can be EAP FAST or EAP TLS Step 3 Press to exit the menu Cisco Product Security Overview This p...

Page 156: ...Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 136 Cisco IP Phone Configuration Cisco Product Security Overview ...

Page 157: ...on page 170 Assign a Ringtone to an Extension on page 173 Enable Hoteling on a Phone on page 177 Set the User Password on page 177 Download Problem Reporting Tool Logs on page 178 Configure Problem Report Tool on page 178 Server Configured Paging on page 181 Configure Multicast Paging on page 181 Configure a Phone to Accept Pages Automatically on page 185 Manage Phones with TR 069 on page 185 View...

Page 158: ...riteria and calling search spaces to configure corporate directories and services and to modify phone button templates among other tasks Cisco IP Phone User Support If you are a system administrator you are likely the primary source of information for Cisco IP Phone users in your network or company It is important to provide current and thorough information to end users To successfully use some of...

Page 159: ...ate into one call and drops the feature initiator from the call Blind Transfer does not initiate a consultation call and does not put the active call on hold Some JTAPI TAPI applications are not compatible with the Join and Blind Transfer feature implementation on the Cisco IP Phone and you may need to configure the Join and Direct Transfer Policy to disable join and direct transfer on the same li...

Page 160: ... to the number so that the user can easily connect to the caller again The dialable number is saved in the call history and can be saved in the Personal Address Book Calling Party Normalization Allows users to make video calls by using a Cisco IP Phone a personal computer and an external video camera Configure the Video Capabilities parameter in the Product Specific Configuration Layout section in...

Page 161: ...phones with a shared line to distinguish between the local and remote lines that placed a call on hold Hold Status Allows the user to move a connected call from an active state to a held state No configurations are required unless you want to use Music On Hold See Music On Hold in this table See Hold Reversion in this table Hold Resume Enhances the file download process to the phone to use HTTP by...

Page 162: ... one call can be connected at any time other calls are automatically placed on hold The system allows you to configure maximum calls busy trigger not more than 10 6 Any configuration more than 10 6 is not officially supported Multiple Calls Per Line Appearance Plays music while callers are on hold Music On Hold Mutes the handset or headset microphone Mute Makes it easier for end users to identify ...

Page 163: ...tion over LLDP Submits phone logs or reports problems to an administrator Problem Reporting Tool You can assign features such as New Call Call Back and Forward All to line buttons Programmable Feature Buttons Allows users to call the most recently dialed phone number by pressing a button or the Redial softkey Redial Allows a service provider to customize the phone remotely There is no need for eit...

Page 164: ...ol automatically based on the NAPTR records on the DNS server See Configure the SIP Transport on page 193 SIP Transport Auto Selection Dials a specified number that has been previously stored Speed Dial Updates the Cisco IP Phone with time zone changes Time Zone Update Allows users to redirect connected calls from their phones to another number Some JTAPI TAPI applications are not compatible with ...

Page 165: ...ature Name Supported Supported Answer Supported Supported Call Back Supported Supported Call Forward All Supported Supported Call Park Supported Call Park Line Status Supported Supported Call Pickup Pick Up Supported Call Pickup Line Status Supported only displayed during connected call conference scenario Supported Conference Supported Divert Supported Supported Do Not Disturb Supported Executive...

Page 166: ...ickup Group Pick Up Supported Supported Hold Supported Supported Hunt Groups Supported Intercom Supported Supported Malicious Call Identification MCID Supported Supported Meet Me Supported Supported Mobile Connect Mobility Supported Mute Supported Supported Other Pickup Supported Supported PLK Support for Queue Status Supported Privacy Supported Queue Status Supported Supported Quality Reporting T...

Page 167: ...e subscribes to the BLF list URI that you specify to be notified of changes in the status of the monitored lines If you do not specify a BLF list URI the phone subscribes to USER PROXY You can also configure the parameters in the phone configuration file with XML cfg xml code For the parameter definitions see Parameters for Features on Line Keys on page 148 Procedure Step 1 Disable the line key on...

Page 168: ...figuration file cfg xml with XML code to configure a parameter Table 15 Parameters for Features on Line Keys Description and default value Parameter Assigns an extension number to a line key or disables the extension function on a line key The number of line keys varies with phone models When assigned with an extension number you can configure the line key as a telephony extension When you need to...

Page 169: ...specify the functions that apply to the line key Default Empty Extended Function Configure a Speed Dial on a Line Key You can configure speed dial on an idle line of a user phone The user can then use that line key to speed dial a number When you enable the speed dial on the line key the user sees the speed dial icon a name for the speed dial line key The user presses the line key to dial the assi...

Page 170: ...ameter is line specific Enter a string in this format Extended_Function_2_ ua na fnc sd ext 9999 PROXY nme xxxx Extended_Function_2_ Step 5 Click Submit All Changes Assign a Speed Dial Number You can configure speed dials on the phone with the web interface The user can see the configured speed dials on the phone and can use the speed dial number to call the corresponding contact Before you begin ...

Page 171: ...tire BLF list The phone assigns available line keys in sequence to monitor the BLF list entries and starts showing the status of the monitored lines on the BLF keys You can also configure the parameters in the phone configuration file with XML cfg xml code To configure each parameter see the syntax of the string in Parameters for Monitoring Multiple Users Lines on page 152 Before you begin Make su...

Page 172: ... sip parameter on the BroadSoft server Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format BLF_List_URI ua na MonitoredUsersList sipurash22 com BLF_List_URI On the phone web interface specify the BLF list that is defined on the BroadSoft server Default Blank BLF List URI Controls whether the phone uses its line keys to monitor the BLF list wh...

Page 173: ...a Name BLF_Label_Display_Mode On the phone web interface select an option from the list Allowed values Name Ext Both Default Name BLF Label Display Mode Configure a Line Key on the Phone to Monitor a Single User s Line You can configure busy lamp field on a phone line when a user needs to monitor a coworker s availability to handle calls You can configure the busy lamp field to work with any combi...

Page 174: ...a line key or disables the extension function on a line key The number of line keys varies with phone models When assigned with an extension number you can configure the line key as a telephony extension When you need to assign the line key with extended functions such as speed dial Busy Lamp Field and call pickup set this field to Disabled Perform one of the following In the phone configuration f...

Page 175: ...le monitoring another user or extension using the line key Default Empty Extended Function Enable Conference Button with a Star Code You can add a star code to the Conference button so that your user can press the button only once to add many active calls to a conference You can enable this feature from the phone web page Before you begin The phone server must suppport this feature Access the phon...

Page 176: ...with XML cfg xml enter a string in this format Conference_Single_Hardkey_1_ ua na Yes Conference_Single_Hardkey_1_ In the phone web interface set this field to Yes or No to enable or disable this feature Allowed values Yes No Default No Conference Single Hardkey URL used to join a conference call generally in the form of a dialable number or a URI in this format user IPaddress port In the phone co...

Page 177: ...c dialing You can also cofigure the parameter in the configuration file cfg xml The parameter is line specific Enable_URI_Dialing_1_ ua na Yes Enable_URI_Dialing_1_ In the phone page you can add a string on a line key in this format to enable speed dial with alphanumeric dialing capability fnc sd ext xxxx yyyy PROXY nme yyyy xxxx For example fnc sd ext first last PROXY nme Last First The above exa...

Page 178: ...he parameter in the configuration file cfg xml by entering a string in the following format Call_Park_Code ua na 68 Call_Park_Code Step 3 Enter 88 in the Call Unpark Code field You can also configure the parameter in the configuration file cfg xml by entering a string in the following format Call_Unpark_Code ua na 88 Call_Unpark_Code Step 4 Click Submit All Changes Configure One Button Call Park W...

Page 179: ...dd call park to a line key to enable the user to temporarily store and retrieve calls Call park is supported on private lines and shared lines Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Phone Step 2 Select a line key Step 3 Set the Extensionfield to Disabled You can also configure the parameter in the confi...

Page 180: ... the syntax of the string in Parameters for Optional Network Configuration on page 160 Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice System Step 2 In the Optional Network Configuration section set up the fields as described in Parameters for Optional Network Configuration on page 160 Step 3 Click Submit All Ch...

Page 181: ...uence for selecting the DNS server Perform one of the following Manual DHCP Manual DHCP Manual In the phone configuration file with XML cfg xml enter a string in this format DNS_Server_Order ua na Manual DHCP DNS_Server_Order In the phone web interface specify the order that the phone follows to select the DNS server Allowed values Manual DHCP Manual DHCP Manual Default Manual DHCP DNS Server Orde...

Page 182: ... disable DNS caching Allowed values Yes No Default Yes DNS Caching Enable Allows you to select speed and duplex of the network port Values are Auto 10 HALF 10 FULL 100 HALF 100 FULL 1000 FULL Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Switch_Port_Config ua na AUTO Switch_Port_Config On the phone web interface select the speed for the...

Page 183: ...ne web interface set this field to Yes or No to enable or disable the PC port on the phone Allowed values Yes No Default Yes PC PORT Enable Enables or disables PC Port mirroring on the phone When set to Yes you can see the packets on the phone Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Enable_PC_Port_Mirror ua na No Enable_PC_Port_Mi...

Page 184: ...specify the IP address or host name of the NTP server Default Blank Secondary NTP Server This field controls whether the phone uses the Time of Service TOS parameters on the Ext n tab Set this field to Yes when you want the phones to use the TOS configuration specified on the Ext n tab Otherwise set this field to No In the phone configuration file with XML cfg xml enter a string in this format Use...

Page 185: ...XML Directory Service When an XML URL requires authentication use the parameters XML UserName and XML Password The parameter XML UserName in XML URL is replaced by XML UserName For example The parameter XML UserName is cisco The XML Directory Service URL is http www sipurash compath username XML_User_Name This results in the request URL http www sipurash com path username cisco Configure a Phone t...

Page 186: ...he string that is added in the phone configuration file cfg xml with XML code to configure a parameter Table 21 Parameters for XML Applications Description Parameter Name of the XML application The name displays on the phone as a web application choice Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format XML_Application_Service_Name ua na XML_...

Page 187: ...ed values No Default No CISCO XML EXE Enable Specifies the authentication mode for Cisco XML EXE The available options are Trusted No authentication is performed regardless of the local credential Local Credential Authentication is based on the digest authentication using the local credential if set If the local credential is not set then no authentication is performed Remote Credential Authentica...

Page 188: ...ys or passwords used in provisioning SA through SD are recognized as arguments to the optional resync URL qualifier key Note SA through SD MAC address using lowercase hex digits 000e08aabbcc MA MAC address using uppercase hex digits 000E08AABBCC MAU MAC address using lowercase hex digits with a colon to separate hex digit pairs 00 0e 08 aa bb cc MAC Product Name for example IP Phone 8861 PN Produc...

Page 189: ...ersion string for example 1 88 1 HWVER Provisioning State a numeric string 1 explicit resync request 0 power up resync 1 periodic resync 2 resync failed retry attempted PRVST Upgrade State a numeric string 1 first upgrade attempt 2 upgrade failed retry attempt UPGST Result message ERR of previous upgrade attempt for example http_get failed UPGERR Seconds since last resync attempt PRVTMR Seconds si...

Page 190: ... Incoming calls display on all phones that share a line and anyone can answer the call Only one call remains active at a time on a phone Call information displays on all phones that are sharing a line If somebody turns on the privacy feature you do not see the outbound calls made from the phone However you see inbound calls to the shared line All phones with a shared line ring when a call is made ...

Page 191: ...ameters as described in the Parameters for Configuring a Shared Line on page 171 table Step 4 In the Proxy and Registration section enter the IP address of the proxy server in the Proxy field You can also configure this parameter in the configuration file cfg xml by entering a string in this format Proxy_1_ ua na as1bsoft sipurash com Proxy_1_ Example for proxy server address as1bsoft sipurash com...

Page 192: ...extension is private Perform one of the following In the phone web interface select yes to enable Otherwise select No In the phone configuration file with XML cfg xml enter a string in this format Share_Ext_1_ ua na No Share_Ext_1_ If you set Share Ext to No this extension is private and doesn t share calls regardless of the Share Line Appearance setting If you set this extension to Yes calls foll...

Page 193: ...uration file with XML cfg xml enter a string in this format Restrict_MWI_1_ ua na No Restrict_MWI_1_ Valid values Yes No Default No Restrict MWI Message Waiting Indicator The following table describes the parameters in the Voice Phone tab of the phone web page Table 23 Miscellaneous Line Key Settings Enables the SCA Barge In Perform one of the following In the phone web interface select Yes to ena...

Page 194: ... xml by entering a string in this format Default_Ring_3_ ua rw 1 Default_Ring_3_ Step 3 Select Voice Phone Step 4 In the Ringtone section set the Ring n and Silent Ring Duration parameters as described in the Parameters for Ringtone on page 174 table Step 5 Click Submit All Changes Parameters for Ringtone The following table describes the parameters for Ringtone Cisco IP Phone 8800 Series Multipla...

Page 195: ...raw c 1 Ring11 Ring12 ua na n Chime w file Chime raw c 1 Ring12 Silent_Ring_Duration ua na 60 Silent_Ring_Duration Ring1 to Ring12 Controls the duration of the silent ring For example if the parameter is set to 20 seconds the phone plays the silent ring for 20 seconds then sends 480 response to INVITE message In the phone configuration XML file cfg xml enter a string in this format Ring1 ua na n S...

Page 196: ...h Cadence 8 Cadence id can be 0 If w 3 4 or an url Setting c 0 implies the on time is the natural length of the ring tone file b break time that specifies the number of seconds to break between two bursts of ring tone such as b 2 5 t total time that specifies the total number of seconds to play the ring tone before it times out In the phone configuration XML file cfg xml enter a string in this for...

Page 197: ... can configure this parameter in the phone configuration XML file cfg xml by entering a string in this format Hoteling_Subscription_Expires_1_ ua na 3600 Hoteling_Subscription_Expires_1_ Default 3600 Step 4 Click Submit All Changes Set the User Password Users can set their own password on their phones or you can set a password for them You can also configure the parameters in the phone configurati...

Page 198: ...ure Problem Report Tool You must use a server with an upload script to receive the problem reports that the user sends from the phone If the URL specified in the PRT Upload Rule field is valid users get a notification alert on the phone UI saying that they have successfully submitted the problem report If the PRT Upload Rule field is empty or has an invalid URL users get a notification alert on th...

Page 199: ...ial number and username if they exist devicename _POST devicename devicename trim devicename serialno _POST serialno serialno trim serialno username _POST username username trim username where to put the file fullfilename var prtuploads filename If the file upload is unsuccessful return a 500 error and inform the user to try again if move_uploaded_file _FILES prt_file tmp_name fullfilename header ...

Page 200: ...guration file with XML cfg xml enter a string in this format PRT_Upload_Rule ua na https proxy example com prt_upload php PRT_Upload_Rule In the phone web page enter the path in the format https proxy example com prt_upload php or http proxy example com prt_upload php PRT Upload Rule Determines the method used to upload PRT logs to the remote server Perform one of the following In the phone config...

Page 201: ...erver Configured Paging You can configure a paging group on a server so that users can page a group of phones For more details refer to your server documentation Configure Multicast Paging You can set up Multicast paging to allow users to page to phones The page can go to all phones or a group of phones in the same network Any phone in the group can initiate a multicast paging session The page is ...

Page 202: ...ks enable and properly configure the access point for multicast Make sure that all the phones in a paging group are in the same network Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Phone Step 2 Go to the Multiple Paging Group Parameters section Step 3 Enter multicast paging scripts as defined in Parameters for Multiple Paging...

Page 203: ...ipt Group 4 Paging Script Group 5 Paging Script Group 6 Paging Script Group 7 Paging Script Group 8 Paging Script Group 9 Paging Script Group 10 Paging Script Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 183 Cisco IP Phone Configuration Parameters for Multiple Paging Group ...

Page 204: ...e listens for paging from this group Set this parameter to yes to make the phone listen for the paging Otherwise set it to no or don t include this parameter in the script Priority pri Specify priority between paging and phone call If you don t specify the priority or don t include this parameter in the script the phone uses priority 1 The four priority levels are 0 Paging takes precedent over pho...

Page 205: ... phone configuration file with XML cfg xml code Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice User Step 2 In the Supplementary Services section choose Yes for the Auto Answer Page parameter You can configure this parameter in the phone configuration XML file cfg xml by entering a string in this format Auto_Ans...

Page 206: ... TR 069 Configuration on page 187 table Step 3 Click Submit All Changes View TR 069 Status When you enable TR 069 on a user phone you can view status of TR 069 parameters on the phone web interface You can also configure the parameters in the phone configuration file with XML cfg xml code To configure each parameter see the syntax of the string in the Parameters for TR 069 Configuration on page 18...

Page 207: ... parameter must be in the form of a valid HTTP or HTTPS URL The host portion of this URL is used by the CPE to validate the ACS certificate when it uses SSL or TLS Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format ACS_URL ua na https acs url com ACS_URL In the phone web page enter a valid HTTP or HTTPS URL of the ACS Default Blank ACS URL U...

Page 208: ...icates the ACS that makes the connection request to the CPE Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Connection_Request_Password ua na In the phone web page enter a valid username that authenticates the ACS Connection Request Username Password used to authenticate the ACS that makes a connection request to the CPE Perform one of th...

Page 209: ... enter a string in this format Periodic_Inform_Enable ua na Yes Periodic_Inform_Enable In the phone web page select Yes to enable this feature and select No to disable it Valid values Yes No Default Yes Periodic Inform Enable Settings that enables or disables TR 069 transaction logs Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format TR 069_T...

Page 210: ...nter a string in this format TR 069_VoiceObject_Init ua na Yes TR 069_VoiceObject_Init In the phone web page select Yes to initialize all voice objects to factory default values or select No to retain the current values Valid values Yes No Default Yes TR 069 VoiceObject Init Settings to modify DHCP settings Perform one of the following In the phone configuration file with XML cfg xml enter a strin...

Page 211: ...with XML cfg xml enter a string in this format BACKUP_ACS_User ua na backup username BACKUP_ACS_User In the phone web page enter a valid username that authenticates the CPE to the ACS when ACS uses the CPE WAN Management Protocol Default Blank BACKUP ACS User Backup password to access to the ACS for a specific user This password is used only for HTTP based authentication of the CPE Perform one of ...

Page 212: ...he Audio Volume section set the Electronic HookSwitch Control parameter to Yes to enable the feature You can configure this parameter in the phone configuration XML file cfg xml by entering a string in this format Ehook_Enable ua na Yes Ehook_Enable Options Yes and No Default No Step 3 Click Submit All Changes Set up a Secure Extension You can configure an extension to only accept secure calls If ...

Page 213: ...matically for each extension When you set up automatic selection the phone determines the transport protocol based on the Name Authority Pointer NAPTR records on the DNS server The phone uses the protocol specified in the record that has the lowest order and preference When there are multiple records with the same order and preference the phone looks for a protocol within the records in the follow...

Page 214: ...e with XML cfg xml code Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice System Step 2 In the System Configuration section set the Block Nonproxy SIP paramter to Yes to block any incoming non proxy SIP messages except IN dialog message If you choose No the phone does not block any incoming non proxy SIP messages ...

Page 215: ...Header_2_ Options Disabled default none The user requests that a privacy service applies no privacy functions to this SIP message header The user needs a privacy service to obscure headers which cannot be purged of identifying information session The user requests that a privacy service provide anonymity for the sessions user The user requests a privacy level only by intermediaries id The user req...

Page 216: ... firmware distribution model which allows a Cisco IP phone to find other phones of the same model or series on the subnet and share updated firmware files when you need to upgrade multiple phones all at the same time PFS uses Cisco Peer to Peer Distribution Protocol CPPDP which is a Cisco proprietary protocol With CPPDP all the devices in the subnet form a peer to peer hierarchy and then copy the ...

Page 217: ...phone configuration XML file cfg xml by entering a string in this format Peer_Firmware_Sharing ua na Yes Peer_Firmware_Sharing Options Yes and No Default Yes b Set the Peer Firmware Sharing Log Server paramter to indicate the IP address and the port to which the UDP message is sent For example 10 98 76 123 514 where 10 98 76 123 is the IP address and 514 is the port number You can configure this p...

Page 218: ...is not used for phone resynchronization Sign in is successful When you provide a correct URL in the Profile Rule field with an incorrect username and password the phone requires authentication or digest to resynchronize the profile The profile account isn t used for phone resynchronization Sign in always fails When you provide an incorrect URL in the Profile Rule field sign in always fails You can...

Page 219: ...Softkeys section set the Programmable Softkey Enable to Yes Step 3 Enter the following values in the Ringing Key List field answer 1 ignore 2 ignoresilent 3 Step 4 Click Submit All Changes Move an Active Call from a Phone to Other Phones Locations You can configure a phone to allow a call to seamlessly be moved from one desk phone location to another mobile phone or desk phone location When you en...

Page 220: ...yntax of the string that is added in the phone configuration file with XML cfg xml code to configure a parameter Table 28 Parameters for Moving Active Call to Locations Description Parameter Enter the name of the server For example xsi iop1 broadworks net XSI Host Server uses http protocol by default To enable XSI over HTTPS you can specify https in the server Note Perform one of the following In ...

Page 221: ... the phone user For example johndoe xdp broadsoft com Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Login_User_ID ua na 4081005300 as1bsoft22 sipurash com Login_User_ID In the phone web page enter a valid user ID For any XSI Authentication Type you must enter Login User ID The BroadWorks Anywhere feature does not work without this param...

Page 222: ...le with XML cfg xml code Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Ext n Step 2 In the XSI Line Service section set the Block CID Enable parameter Choose Yes to enable the synchronization of blocking caller id status with the server using XSI interface Choose No to use the phone s local blocking caller id ...

Page 223: ...dure Step 1 Select Voice Phone Step 2 In the XSI Phone Service section set the XSI Host Server XSI Authentication Type Login User ID Login Password and Directory Enable fields as described in Parameters for BroadWorks XSI Call Logs on a Line on page 204 If you select SIP Credentials for XSI Authentication Type you need to enter SIP Auth ID and SIP Password in this section Step 3 Set the CallLog As...

Page 224: ...st_Server ua na https xsi iop1 broadworks net XSI_Host_Server In the phone web interface enter the XSI server to use Default Empty XSI Host Server Determines the XSI authentication type Select Login Credentials to authenticate access with XSI id and password Select SIP Credentials to authenticate access with the register user ID and password of the SIP account registered on the phone In the phone ...

Page 225: ... XSI server Default Empty Login User ID Alphanumeric password associated with the User ID Enter login password when you select Login Credentials for XSI authentication type Default Empty Login Password Enables BroadSoft directory for the phone user Select Yes to enable the directory and select No to disable it Perform one of the following In the phone configuration file with XML cfg xml enter a st...

Page 226: ... recents from is added to the Recents screen of the phone only when you set CallLog Enable to Yes and Display Recents From type to Server Note Display Recents From Enable Feature Key Sync When you enable the Feature Key Synchronization FKS the settings of call forwarding and do not disturb DND on the server are synchronized to the phone The changes in DND and call forwarding settings made on the p...

Page 227: ...n of do not disturb DND and call forwarding between the phone and the server There are two ways to synchronize the feature status Feature Key Synchronization FKS XSI Synchronization Feature Key Sync must be enabled for all the executive and assistant users Note FKS uses SIP messages to communicate the feature status XSI Synchronization uses HTTP messages If both FKS and XSI synchronization are ena...

Page 228: ...settings made on the phone will also be synchronized to the server If XSI sync for call forwarding is enabled and the XSI host server or XSI account is not configured correctly the phone user can t forward calls on the phone Note You can also configure the parameters in the phone configuration file with XML cfg xml code Before you begin Access the phone administration web page See Access the Phone...

Page 229: ...e Note You can also configure the parameters in the phone configuration file with XML cfg xml code Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Configure the XSI host server and the corresponding credentials on the Voice Ext n tab When using Login Credentials for XSI server authentication enter XSI Host Server Login User ID and Login Pass...

Page 230: ... key for the Executive Assistant menu access if necessary Change the service activation codes if necessary Change the programmable softkeys if necessary Executives and assistants cannot share phones Do not configure extensions on the same phone for an executive and an assistant The executive assistant feature is recommended for private lines The number of calls that an assistant can initiate in pa...

Page 231: ...oice Phone Step 2 Select a Line Key on which to configure speed dial Step 3 Set the Extension field to Disabled to disable the extension You can also configure this parameter in the phone configuration file cfg xml The parameter is line specific Enter a sting in this format Extension_2_ ua na Disabled Extension_2_ Step 4 Set the Share Call Appearance field to Private You can also configure this pa...

Page 232: ... activation code in the XML Configuration file make sure to update the corresponding setting in BroadWorks Important The following sample XML Configuration file section shows the parameters XML tags and values for the executive assistant feature service activation codes Vertical Service Activation Codes Exec_Assistant_Call_Initiate_Code ua na 64 Exec_Assistant_Call_Initiate_Code Exec_Call_Filter_A...

Page 233: ...able_Softkey_Enable Idle_Key_List ua na em_login acd_login acd_logout astate avail unavail redial recents cfwd dnd lcr pickup gpickup unpark em_logout guestin guestout callretrieve bridgein Idle_Key_List Hold_Key_List ua na resume 1 endcall 2 newcall 3 redial dir cfwd dnd callpush Hold_Key_List Shared_Active_Key_List ua na newcall 1 barge 2 bargesilent 3 cfwd 4 dnd 5 callretrieve bridgein Shared_A...

Page 234: ...phone line For voice data the phone applies the ToS value that it receives by LLDP When there is no ToS value available by LLDP the phone applies the value that you specify for voice packets For video data the phone always applies the ToS value that you specify for video packets The default values prioritize voice over video You can also configure the parameters in the phone configuration file wit...

Page 235: ...rying a SIP message Default 0x68 SIP TOS DiffServ Value Value for the ToS field of voice data packets Sets the priority for voice packets in data traffic Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format RTP_TOS_DiffServ_Value_1_ ua na 0xb8 RTP_TOS_DiffServ_Value_1_ In the phone web page enter the value for the ToS field Default 0xb8 RTP To...

Page 236: ...network ethernet hwType CP 8865 rtpBitrate 60110 rtcpBitrate 0 Rtp Txstat Dur 13 Pkt 417 Oct 100080 tvqMetrics TxCodec PCMU rtpbitrate 61587 rtcpbitrate 0 Rtp Videorxstat Dur 12 pkt 5172 oct 3476480 lostpkt 5 avgjit 17 rtt 0 ciscorxvm RxCodec H264 BP0 RxBw 2339 RxReso 1280x720 RxFrameRate 31 RxFramesLost 5 rtpBitRate 2317653 rtcpBitrate 0 Rtp Videotxstat Dur 12 pkt 5303 oct 3567031 ciscotxvm TxCod...

Page 237: ...otiated VoRxCodec Yes Packet size in milliseconds VoPktSizeMs Yes Max Jitter detected maxJitter Yes Latency one way delay VoOneWayDelayMs Yes Mean opinion score conversational quality for the session per RFC https tools ietf org html rfc3611 MOScq No Maximum number of sequential packets lost maxBurstPktLost No Average number of sequential packets lost in a burst The number can be used in conjuncti...

Page 238: ...m CiscoRxVm RxCodec No Negotiated bandwidth for the received video stream CiscoRxVm RxBw Yes Resolution of the received video stream CiscoRxVm RxReso Yes Frame rate for the received video stream CiscoRxVm RxFrameRate Yes Frames lost for the received video stream CiscoRxVm RxFrameLost Yes RTP bit rate in seconds including any FEC retransmits etc Used to estimate bandwidth usage bits sec CiscoRxVm r...

Page 239: ...ves the SIP INVITE the phone picks up the local UUIDs with the incoming messages and appends it to the received Session ID header and sends the header in reponses The same UUIDs are maintained in all the SIP messages of a particular session The phone maintains the same local UUID during other features such as conference or transfer This header is implemented in REGISTER method the local UUID remai...

Page 240: ... ID fbaa810a00105000a00000ebd5cc118b remote 298da61300105000a00000ebd5cbd5c1 Status Line SIP 2 0 200 OK Session ID fbaa810a00105000a00000ebd5cc118b remote 298da61300105000a00000ebd5cbd5c1 Request Line ACK sip 901 10 89 107 37 5060 SIP 2 0 Session ID 298da61300105000a00000ebd5cbd5c1 remote fbaa810a00105000a00000ebd5cc118b Request Line BYE sip 901 10 89 107 37 5060 SIP 2 0 Session ID 298da6130010500...

Page 241: ...he Line Key LED Behavior You can choose the Line Key LED Behavior in your multiplatform phone In the phone web page you can choose one of the following options Default Preset 1 Custom For more information see Line Key LED Behavior Customization on page 222 Before you begin Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Phone Step 2 In the Line Key LED Pattern section choo...

Page 242: ...le compares the basic Default and Preset 1 line key LED behavior settings Table 36 Basic LED Behavior on Line Keys Preset 1 Pattern and Color Default Pattern and Color Field and Description Off Solid Green Idle Line is idle Off Solid Amber Registration Failed Line failed to register with the server Off Slow blinking Amber Registering Line is trying to register with the server Off Off Disabled Line...

Page 243: ...oth the Basic Line and Bluetooth Hands Free features The table compares the Default and Preset 1 settings Table 39 Basic Line Key and Bluetooth Hands Free Preset 1 Pattern and Color Default Pattern and Color Field and Description Solid green Solid red Local Progressing LED Line is sending outgoing call and the remote end is ringing Blinking green Slow blink red Local Held LED Local user put the li...

Page 244: ...dule line keys For the following key expansion modules the custom LED settings apply only to the phone line keys If you configure custom LED behavior on the phone line keys the key expansion module line keys take the key expansion module default behavior instead Cisco IP Phone 8851 8861 Key Expansion Module Cisco IP Phone 8865 Key Expansion Module The following table describes the LED behavior set...

Page 245: ... a call Solid red Slow blink red BLF Held LED The monitored line has put a call on hold Applies to phone line keys only BLF Busy LED applies to key expansion module line keys After you configure a phone with custom LED behavior and you downgrade it to an older Firmware version the custom LED settings remain If you wish to remove the custom LED settings then set the LED behavior to the system defau...

Page 246: ...on and Default Value Parameter Name The URL of a WebSocket server to which the phone attempts to stay connected In the phone configuration file with XML cfg xml enter a string in this format Control_Server_URL ua na In the phone web page enter the URL of a WebSocket server For example Control_Server_URL wss my server com ws server path Control_Server_URL The URL should be in one of the following f...

Page 247: ...n provided is matched with the Request URI path provided in the API request from the controlling server If the entire path is not matched by the given regular expression the API call is rejected Allowed values are All APIs are allowed api Call v1 All v1 Call interface calls are allowed api Call v1 Dial Hangup Only the v1 Call interface calls Dial and Hangup are allowed Default Allowed APIs Cisco I...

Page 248: ...Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 228 Cisco IP Phone Configuration WebSocket API Parameters ...

Page 249: ...tomize settings such as the phone name background picture logo and screen saver Configure the Phone Name Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Phone Step 2 Under General enter the phone name in the Station Display Name field This name displays on the phone screen You can also configure this parameter i...

Page 250: ...or example http 10 64 84 147 pictures image04 png When you enter an incorrect URL to download the image the phone fails to upgrade to the new image and displays the existing image If the phone does not have any image downloaded earlier it displays a gray screen The logo must be a jpg or a png file The phone has a fixed display area So if the original logo size doesn t fit into the display area you...

Page 251: ...a TFTP FTP or HTTPS server When select this option enter the URL for the picture in the Picture Download URL field Logo Displays a logo downloaded from a TFTP FTP or HTTPS server When select this option enter the URL for the logo image in the Logo URL field You can also configure this parameter in the configuration file cfg xml by entering a string in this format Phone_Background ua na Logo Phone_...

Page 252: ...ictures logo_image jpg When you enter an incorrect URL to download a new logo the phone fails to upgrade to the newer logo and displays the existing downloaded logo If the phone does not have any logo downloaded earlier it displays a gray screen You can also configure this parameter in the configuration file cfg xml by entering a string in this format Logo_URL ua na http 10 64 84 147 pictures logo...

Page 253: ... file cfg xml with XML code to configure a parameter Table 44 Parameters for Screen Saver Description Parameter Select Yes to enable a screen saver on the phone When the phone is idle for a specified time it enters screen saver mode Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Screen_Saver_Enable ua rw Yes Screen_Saver_Enable In the ph...

Page 254: ...hone web interface select a screen saver Allowed values Clock Download Picture Logo Default Clock Screen Saver Type Amount of idle time before screen saver displays Enter the number of seconds of idle time to elapse before the screen saver starts Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Screen_Saver_Wait ua rw 300 Screen_Saver_Wait...

Page 255: ...icture is located Allowed values A valid URL not exceeding 255 characters Default Empty Picture Download URL Enter a URL or path for the location where the logo image is saved The logo image can display as the screen background the screensaver or at bootup depending on the settings of the Screen Saver Type Boot Display or Phone Background field Perform one of the following In the phone configurati...

Page 256: ...ss field enter an integer ranging from 4 to 15 for the desired brightness You can also configure this parameter in the configuration file cfg xml by entering a string in this format Display_Brightness ua rw 15 Display_Brightness The allowed value is an integer ranging from 4 through 15 The bigger the value the brighter the screen display The default value is 15 Step 4 Click Submit All Changes Cisc...

Page 257: ...l Center Agent Phone on page 248 Set Up a Phone for Presence on page 251 Configure the Number of Call Appearances Per Line on page 254 Enable Reverse Name Lookup on page 254 Emergency Calls on page 256 PLK Configuration on page 260 Programmable Softkeys Configuration on page 262 Enable Call Transfer You can enable attended call transfer and blind call transfer services for your user You can also c...

Page 258: ...ng it Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Attn_Transfer_Serv ua na Yes Attn_Transfer_Serv In the phone web page select Yes to enable the transfer service Select No to disable it Options Yes and No Default Yes Attn Transfer Serv Blind call transfer service The user transfers the call without speaking to the caller Perform one o...

Page 259: ...on page 240 table Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Phone Step 2 Under Supplementary Services configure the parameters as described in the Parameters for Enable Call Forward on Voice Tab on page 240 table Step 3 Click Submit All Changes Related Topics DND and Call Forwarding Status Sync on page 207...

Page 260: ...file with XML cfg xml enter a string in this format Cfwd_All_Serv ua na Yes Cfwd_All_Serv In the phone web page select Yes to forward all calls Select No to disable it Options Yes and No Default Yes Cfwd All Serv Forwards calls only if the line is busy Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Cfwd_Busy_Serv ua na Yes Cfwd_Busy_Serv...

Page 261: ...ge See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice User Step 2 Under Call Forward select Yes for CFWD Setting parameter You can configure this parameter in the phone configuration XML file cfg xml by entering a string in this format Cfwd_Setting ua rw Yes Cfwd_Setting Options Yes and No Default Yes Step 3 Click Submit All Changes Enable Conferencing You can enable your...

Page 262: ...rols the display of the recording softkeys for each phone Table 47 Recording Mode and Recording Softkeys Recording Softkeys Available on the Phone Recording Mode in Server No softkeys available Your user can t control recording from the phone Recording starts automatically when a call is connected Always PauseRec ResumeRec When a call is connected recording starts automatically and your user can c...

Page 263: ...rocedure Step 1 Select Voice Phone Step 2 In the Supplementary Services section click Yes or click No to enable or to disable the Call Recording Serv parameter You can configure this parameter in the phone configuration XML file cfg xml by entering a string in this format Call_Recording_Serv ua na Yes Call_Recording_Serv Options Yes and No Default No Step 3 Optional In the Programmable Softkeys se...

Page 264: ...he recording only starts when your user presses the Record softkey Your user sees a message when recording state changes and the recording icon displays on the call screen Once a phone recording starts the StopRec softkey can work The recording stops when your user presses the StopRec softkey Your user sees a message when the recording state changes Table 49 Recording Icons Meaning Icon Recording ...

Page 265: ...ions SIPREC and SIPINFO Default SIPREC Step 6 Click Submit All Changes Configure Missed Call Indication You can configure a missed call alert on the phone handset LED You can also configure the parameters in the phone configuration file with XML cfg xml code Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice User T...

Page 266: ...nfiguration XML file cfg xml by entering a string in this format DND_Setting ua rw Yes DND_Setting Options Yes and No Default No Step 3 Click Submit All Changes When you select a line multiline phone a Do Not Disturb banner displays at the top of the phone screen What to do next Change another setting to ensure that multiline phones correctly display the Do not disturb currently a steady green col...

Page 267: ...ccess the Phone Web Interface on page 104 Procedure Step 1 Select Voice Ext n where n is the extension number Step 2 In the Call Feature Settings section set the Feature Key Sync parameter to Yes You can configure this parameter in the phone configuration XML file cfg xml by entering a string in this format Call Feature Settings Feature_Key_Sync_1_ ua na Yes Feature_Key_Sync_1_ Options Yes and No ...

Page 268: ...an be used to trace a customer call to escalate any customer call to a supervisor in emergency to categorize contact numbers using disposition codes and to view customer call details You can also configure the parameters in the phone configuration file with XML cfg xml code To configure each parameter see the syntax of the string in the Parameters for Call Center Agent Setup on page 249 table Befo...

Page 269: ...l enter a string in this format Broadsoft_ACD_1_ ua na Yes Broadsoft_ACD_1_ In the phone web page select Yes to enable this feature and select No to disable it Options Yes and No Default No Broadsoft ACD Enables the phone to display details of a call center call Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Call_Information_Enable_1_ ua...

Page 270: ...t Trace_Enable_1_ ua na Yes Trace_Enable_1_ In the phone web page select Yes to enable this feature Select No to disable it Options Yes and No Default Yes Trace Enable Enables the user to escalate a call to a supervisor in case of emergency Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Emergency_Escalation_Enable_1_ ua na Yes Emergency_...

Page 271: ...e user You can also configure the parameters in the phone configuration file with XML cfg xml code To configure each parameter see the syntax of the string in the Parameters for Set Up Presence on page 252 table Before you begin Set up the Broadsoft server for XMPP Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Phone Step 2 In ...

Page 272: ...Enable In the phone web page select Yes to forward all calls Select No to disable it Options Yes and No Default No XMPP Enable Name of the XMPP server for example xsi iop1 broadworks net Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format XMPP_Server ua na In the phone web page enter a name for the server Default Blank Server Server port for ...

Page 273: ...ter a string in this format XMPP_Password ua na In the phone web page enter a supported password Default Blank Password When enabled the user s presence information is not published when the user signs in Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Login_Invisible ua na Yes Login_Invisible In the phone web page select Yes to enable th...

Page 274: ...e administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Phone Step 2 In the Miscellaneous Line Key Settings section for the Call Appearances Per Line parameter specify the number of calls per line to allow You can also configure this parameter in the configuration file cfg xml by entering a string in this format Call_Appearances_Per_Line ua na 2 Call_...

Page 275: ...Example For a multiplatform phone using a third party service the phone number 1234 search query has this format http your service com dir xml n 1234 Note Before you begin Configure one of these directories before you can enable or disable the reverse name lookup LDAP Corporate Directory XML Directory Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure...

Page 276: ... parameters to obtain the phone s location for any phone extension number Company Identifier A Unique number UUID assigned to your company by the NG9 1 1 service provider Primary Request URL The HTTPS address of the primary server used to obtain the phone location Secondary Request URL The HTTPS address of a secondary server backup used to obtain the phone location Emergency Number A sequence of d...

Page 277: ...used to make the emergency call Public Safety Answering Point PSAP Any emergency service for example fire police or ambulance joined to the Emergency Services IP Network Universally Unique Identifier UUID A 128 bit number used to uniquely identify a company using emergency call support Configure a Phone to Make Emergency Calls Before you begin Obtain the E911 Geolocation Configuration URLs and the...

Page 278: ...buttons to avoid accidentally putting the current call on hold The phone also disables hook flash event handling Only the far end can terminate an emergency call The phone is restored to normalcy after the call is terminated and the receiver is back on hook Perform one of the following to the digits that correspond to the customer emergency service numbers In the phone configuration file with XML ...

Page 279: ...ed by the network switch manufacturer The request also includes the location server name and the customer identifier The server used by the emergency call services provider responds with an Emergency Response Location ERL that has a location Uniform Resource Identifier URI tied to the user phone IP address Perform one of the following In the phone configuration file with XML cfg xml enter a string...

Page 280: ... buttons You can configure the line keys with Line buttons see Enable a Line Key on page 260 Speed dials see Configure a Speed Dial on a Line Key on page 149 Call Park see Add Call Park to a Line Key on page 159 Busy Lamp Field BLF see Phone Configuration for Monitoring Other Phones on page 151 Executive and Assistant see Configure a Line Key for Executive and Assistant Menu Access on page 211 XML...

Page 281: ...F is an LED that changes color to indicate the status of the monitored line Table 53 BLF Key LED Status Meaning LED Color The monitored line is available Green The monitored line is busy Red The monitored line is ringing Blinking red Error in BLF key configuration Amber If the phone is registered to a BroadSoft server you can set up the phone to monitor multiple users with a single set of configur...

Page 282: ...the softkeys on the phone screen during a specific state You can also configure the parameters in the phone configuration file with XML cfg xml code To configure each parameter see the syntax of the string in Parameters for Programmable Softkeys on page 262 Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Phone S...

Page 283: ...s codes or XML scripts Configure the PSKs in this format Speed Dial fnc sd ext extension_number PROXY vid n nme display_name Vertical Service Activation Code fnc sd ext star_code PROXY vid n nme display_name XML Service fnc xml url http server_IP services xml vid n nme display_name When you add a programmable softkey to a softkey list such as Idle Key List Missed Call Key List and so on the progra...

Page 284: ...dial for 67 the call is placed on hold Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Phone Step 2 In the Programmable Softkeys section set the Programmable Softkey Enable to Yes Step 3 To configure a speed dial PSK enter the following in the PSK number field fnc sd ext extensionname starcode PROXY vid n nme na...

Page 285: ...ne multifrequency DTMF This configuration enables the phone to send digital pulses inband or out of band via SIP INFO to the server during an active call When you enable a function on a PSK the user sees the softkey name and presses it to perform the named function The applied actions to the DTMF digit string are similar to those applied to Speed Dial such as the following Pause represented by Wai...

Page 286: ...onfigured PSK keywords according to where on the phone screen you wish the softkey name to appear For example in the following entry the hold softkey name appears in the first position The softkey name that is listed in the psk1 field appears in the second position and so on hold psk1 endcall xfer conf xferLx confLx bxfer phold redial dir park Step 7 Select Voice Ext n where n is the extension num...

Page 287: ...t 1X1006 nme PressMe vid 1 Voice Ext 1 DTMF Tx Method Auto Programmable Softkeys Available Phone Status Definition Key Label Keyword Idle Logs user in to Automatic Call Distribution ACD Agt signin acd_login Idle Logs user out of ACD AgtSignOut acd_logout Ringing Answers an incoming call Answer answer Idle Checks the ACD status Agt Status astate Idle Denotes that a user who is logged in to an ACD s...

Page 288: ...g Record crdstart Connected Conferencing Stop recording StopRec crdstop Connected Connected Video Initiates a conference call Requires that Conf Server is enabled and there are two or more calls that are active or on hold Conference conf Connected Connected Video Conferences active lines on the phone Requires that Conf Serv is enabled and there are two or more calls that are active or on hold Conf...

Page 289: ...sion GrPickup gpickup Connected Start Xfer Start Conf Conferencing Connected Video Put a call on Hold Hold hold Ringing Ignores an incoming call Decline ignore Ringing Silences an incoming call Ignore ignoresilent Conferencing Connects a conference call If the conference host is user A and users B C are participants when A presses Join A will drop off and users B C will be connected Join join Idle...

Page 290: ...t from call history Recents recents Idle Connected Start Conf Start Xfer Off Hook no input Hold Connected Video Displays the redial list Redial redial Hold Shared Held Resumes a call that is on hold Resume resume Dialing input Moves the cursor to the right Right arrow icon right All Provides access to Information and Settings Settings settings Connected Provides access to the video session while o...

Page 291: ...bridgein Hold Only available to executive assistants Transfers an ongoing call from the user assistant to the executive Call push callpush Idle Shared Active Only available to executives who have assistants Transfers an ongoing call from the assistant to the user executive Retrieve callretrieve Available only when call diversion is active and you navigate the menu Settings Executive It is also ava...

Page 292: ...le when you press the line key that is configured as Executive Only available to executive assistants Initiates a call on behalf of the selected executive Proxy call proxycall Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 272 Cisco IP Phone Configuration Programmable Softkeys ...

Page 293: ...er see the syntax of the string in the Parameters for Audio Volume table in Parameters for Audio Volume on page 273 Before you begin Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice User Step 2 In the Audio Volume section configure the volume level for audio parameters as described in the Parameters for Audio Volume table in Parameters for Audio Volume on page 273 Step 3 Cl...

Page 294: ...in this format Speaker_Volume ua rw 11 Speaker_Volume In the phone web page enter a valid value as the speaker volume Allowed values an integer ranging between 0 and 15 Default 11 Speaker Volume Sets the default volume for the handset Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Handset_Volume ua rw 9 Handset_Volume In the phone web pa...

Page 295: ... web page enter a valid value as the EHS volume Allowed values Yes No Default No Electronic Hookswitch Control Configure the Acoustic Settings You can configure the audio settings for the phone speaker the handset and the connected headsets You can also configure the parameters in the phone configuration file with XML cfg xml code To configure each parameter see the syntax of the string in Paramet...

Page 296: ...rom the list Options Warmest Warmer Warm Default Bright Brighter Brightest Default Default You can t tune a speaker of a headset that uses 3 5 mm jack or a USB port Note Tune speaker Sets the sidetone gain for the phone handset and the headset Sidetone gain is the audible feedback when a user speaks into the headset or handset during a call Perform one of the following In the phone configuration f...

Page 297: ... equipment The Cisco IP Phone supports voice codec priority You can select up to three preferred codecs The administrator can select the low bit rate codec that is used for each line G 711a and G 711u are always enabled You can also configure the parameters in the phone configuration file with XML cfg xml code To configure each parameter see the syntax of the string in Audio Codec Parameters on pa...

Page 298: ...d Allowed values Yes No Default No Use Pref Codec Only Codec to use if the codec specified in Preferred Codec fails Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Second_Preferred_Codec_1_ ua rw Unspecified Second_Preferred_Codec_1_ In the phone web interface select your preferred codec from the list Allowed values Unspecified G711u G711...

Page 299: ...eld to Yes to enable the use of a specific codec or No to disable it The transmit rate for the G 729a codec is at 8 kbps Note G711u Enable G711a Enable G729a Enable G722 Enable G722 2 Enable iLBC Enable iSAC Enable OPUS Enable Enables or disables silence suppression When set Yes silent audio frames are not transmitted Perform one of the following In the phone configuration file with XML cfg xml en...

Page 300: ...referred codec only When set to List All the phone responds listing all the codecs that the phone supports Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Codec_Negotiation_1_ ua na Default Codec_Negotiation_1_ In the phone web interface select the desired option from the list Allowed values Default List All Default Default Codec Negotiat...

Page 301: ...ll codecs For all codecs the phone sends the SIP Publish message Minimum Call Duration for Valid MOS Value MOS Complexity and Description Codec 10 seconds A minimum value of 4 1 indicates good voice quality Very low complexity Supports uncompressed 64 kbps digitized voice transmission at one to ten 5 ms voice frames per packet This codec provides the highest voice quality and uses the most bandwid...

Page 302: ...al in seconds for the Voice Quality Report Interval parameter Example 20 for 20 second interval reporting Step 5 Click Submit All Changes VQM SIP Publish Message Parameters The following table defines the Voice Quality Metrics VQM SIP Publish Message parameters in the Sip Settings section under Voice Ext n tab in the phone web interface It also defines the syntax of the string that is added in the...

Page 303: ...s send SIP Publish messages If you have properly configured the Voice Quality Report Address the SIP Publish messages can be sent When the call has ended or is placed on hold Periodically when you enter an interval in seconds for this parameter Example 20 for 20 second intervals In the phone XML configuration file cfg xml enter a string in this format VQ_Report_Interval_1_ ua na 20 VQ_Report_Inter...

Page 304: ...Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 284 Cisco IP Phone Configuration VQM SIP Publish Message Parameters ...

Page 305: ...ge select Admin Login Advanced Voice Phone Step 2 Under Supplementary Services section from the Video Serv list select Yes to enable video services or No to disable the service Step 3 Click Submit All Changes to save your settings Control the Video Bandwidth If you have a busy network or have limited network resources users may complain about video issues for example the video may lag or suddenly ...

Page 306: ...ndwidth_Allowance Step 3 Click Submit All Changes Adjust the Camera Exposure You can adjust the camera exposure for the ambient light in your office Adjust the exposure to change the brightness of the transmitted video Your users can also adjust the exposure on the phone from Applications User Preference Video Exposure menu Before you begin The camera shutter must be open Procedure Step 1 On the p...

Page 307: ...range Frames per second fps Video resolution Video type 1360 2500 kbps 30 1280 x 720 720p 790 1359 kbps 15 1280 x 720 720p 660 789 kbps 30 800 x 480 WVGA 350 399 kbps 15 800 x 480 WVGA 400 659 kbps 30 640 x 360 360p 210 349kbps 15 640 x 360 360p 180 209kbps 30 432 x 240 240p 64 179kbps 15 432 x 240 240p 520 1500kbps 30 640 x 480 VGA 280 519kbps 15 640 x 480 VGA 200 279 kbps 30 352 x 288 CIF 120 19...

Page 308: ...Voice Ext n Step 2 In the Video Configuration section set up the fields as described in Video Codec Parameters on page 288 Step 3 Click Submit All Changes Video Codec Parameters The following table defines the function and usage of the video codec parameters in the Video Configuration section under the Voice Ext n tab in the phone web interface It also defines the syntax of the string that is adde...

Page 309: ...le with XML cfg xml enter a string in this format H264_HP_Enable_1_ ua na Yes H264_HP_Enable_1_ In the phone web interface set this field to Yes or No to enable or disable the H264 HP codec Allowed values Yes No Default Yes H264 HP Enable Encryption method to be used during secured call Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Vied...

Page 310: ...Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 290 Cisco IP Phone Configuration Video Codec Parameters ...

Page 311: ...one Step 2 In the General section enter the Voice Mail Number which is a phone number or URL to check voice mail You can also configure this parameter in the configuration file cfg xml by entering a string in this format Voice_Mail_Number ua na 123 Voice_Mail_Number Default Blank Step 3 Click Submit All Changes The phone reboots Configure Voice Mail for each Extension You can also configure the pa...

Page 312: ...The phone reboots Configure the Message Waiting Indicator You can configure the Message Waiting Indicator for separate extensions on the phone The Message Waiting Indicator lights based on the presence of new voicemail messages in the mailbox You can enable the indicator at the top of your IP phone to light when voice mail is left or display a seeing message waiting notification Before you begin S...

Page 313: ...ne is lit This parameter toggles a message from the SIP proxy to indicate if a message is waiting In the phone configuration XML file cfg xml enter a string in this format Voice_Mail_Server_1_ ua na port or IP address Voice_Mail_Server_1_ ua na Voice_Mail_Subscribe_Interval_1_ ua na 86400 Voice_Mail_Subscribe_Interval_1_ Message_Waiting_1_ ua na Yes Message_Waiting_1_ Message Waiting Cisco IP Phon...

Page 314: ...Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 294 Cisco IP Phone Configuration Parameters for Voice Mail Server and Message Waiting ...

Page 315: ...lled an LDAP server such as OpenLDAP or Microsoft Active Directory Server 2003 Prepare the LDAP Corporate Directory Search Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice System Step 2 In the IPv4 Settings section enter the IP address of the DNS server in the Primary DNS field This step is required only if you a...

Page 316: ...guration file cfg xml with XML code to configure a parameter Table 61 Parameters for LDAP Directory Description Parameter Enables or disables the LDAP directory Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format LDAP_Dir_Enable ua na Yes LDAP_Dir_Enable In the phone web interface set this field to Yes or No to enable or disable LDAP director...

Page 317: ..._Search_Base ua na dc cv2bu dc com LDAP_Search_Base In the phone web interface enter the search base Default Empty Search Base Enter the distinguished name domain components dc for example dc cv2bu dc com If you are using the default Active Directory schema Name cn Users Domain an example of the client DN follows cn David Lee dc users dc cv2bu dc com cn David Lee dc cv2bu dc com username domain is...

Page 318: ...res Choices are None No authentication is used between the client and the server Simple The client sends its fully qualified domain name and password to the LDAP server Might present security issues Digest MD5 The LDAP server sends authentication options and a token to the client The client returns an encrypted response that is decrypted and verified by the server Perform one of the following In t...

Page 319: ...mples cn cn VALUE instructs the phone to find all first names that begin with the entered search string cn cn VALUE instructs the phone to find all first names in which the entered search string appears anywhere in the first name This method is more inclusive and retrieves more search results This method is consistent with the search method in other directories such as the Broadsoft directories an...

Page 320: ...cfg xml enter a string in this format LDAP_Search_Item_4 ua na search_item LDAP_Search_Item_4 In the phone web interface enter a name for the additional item to search Default Empty Search Item 4 Customized filter for the searched item Can be blank if not needed Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format LDAP_Item_4_Filter ua na cn c...

Page 321: ... results in only the IP Phone number being dialable and the mobile number is ignored p phone number When p is assigned to a type attribute example t p the retrieved number is dialable by the phone For example a givenName n firstname a sn n lastname a cn n cn a telephoneNumber n tele t p Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format LDAP...

Page 322: ...his application feature uses BroadSoft s Extended Services Interface XSI To improve security the phone firmware places access restrictions on the host server and directory name entry fields The phone uses two types of XSI authentication methods User login credentials The phone uses the XSI user id and password SIP credentials The register name and password of the SIP account registered on the phon...

Page 323: ...Server ua na https xsi iop1 broadworks net XSI_Host_Server In the phone web interface enter the XSI server to use Default Empty XSI Host Server Determines the XSI authentication type Select Login Credentials to authenticate access with XSI id and password Select SIP Credentials to authenticate access with the register user ID and password of the SIP account registered on the phone Perform one of t...

Page 324: ...associated with the User ID Enter login password when you select Login Credentials for XSI authentication type Default Empty Login Password The registered user ID of the SIP account registered on the phone Enter SIP Auth ID when you select SIP Credentials for XSI authentication type Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format SIP_Auth...

Page 325: ...irectory Valid values Yes No Default No Directory Enable Name of the directory Displays on the phone as a directory choice Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Directory_Name ua na DirName Directory_Name In the phone web interface enter the name of the BroadSoft directory to display on the phone Default Empty Directory Name Cis...

Page 326: ...can set up personal directory from either the web interface or the Contacts Personal address book menu on the phone The setup of personal directory is not available in the configuration file cfg xml Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select the Personal Directory tab Step 2 You can do the following on this tab C...

Page 327: ...up searches the directories in the following order 1 Phone contacts 2 Call History 3 LDAP Directory 4 XML Directory The phone searches the XML directory using this format directory_url n incoming_call_number Example For a multiplatform phone using a third party service the phone number 1234 search query has this format http your service com dir xml n 1234 Note Before you begin Configure one of the...

Page 328: ...ookup_Serv The allowed values are Yes No The default value is Yes Step 3 Click Submit All Changes Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 308 Cisco IP Phone Configuration Enable Reverse Name Lookup ...

Page 329: ...P A R T III Cisco IP Phone Installation Cisco IP Phone Installation on page 311 ...

Page 330: ......

Page 331: ...file on page 336 Scan and Save a Wi Fi Network on page 337 SIP Configuration on page 339 NAT Transversal with Phones on page 384 Dial Plan on page 393 Regional Parameters Configuration on page 400 Cisco IP Phone 8800 Series Documentation on page 416 Verify the Network Setup For the phone to operate successfully as an endpoint in your network your network must meet specific requirements Procedure S...

Page 332: ...n add a headset later if you do not connect one now Step 4 Connect a wireless headset You can add a wireless headset later if you do not want to connect one now For more information see your wireless headset documentation Step 5 Connect a straight through Ethernet cable from the switch to the network port labeled 10 100 1000 SW on the Cisco IP Phone Each Cisco IP Phone ships with one Ethernet cabl...

Page 333: ...to verify that the phone and features work correctly Step 12 Provide information to end users about how to use their phones and how to configure their phone options This step ensures that users have adequate information to successfully use their Cisco IP Phones Configure the Network from the Phone The phone includes many configurable network settings that you may need to modify before it is functi...

Page 334: ... Phone 8861 Multiplatform Phones only Wi Fi configuration See the IPv4 address submenu table in the following tables DHCP DHCP Static IP Release DHCP IP IPv4 address settings See the IPv6 address submenu table in the following tables DHCP DHCP Static IP IPv6 address settings Indicates the order in which the phone uses the IPv6 addresses provided by DHCP server 17 160 159 DHCPv6 option to use Indic...

Page 335: ... change the setting of this option you must change the PC Port config option to the same setting Auto Auto 10MB half 10MB full 100MB half 100MB full 1000 full Switch port config Select Speed and duplex of the Computer access port If the phone is connected to a switch configure the port on the switch to the same speed duplex as the phone or configure both to autonegotiate If you change the setting ...

Page 336: ...edent over the VLAN ID you manually entered Off On Off VLAN Enter a VLAN ID for the IP phone when you use a VLAN without CDP VLAN enabled and CDP disabled Note that only voice packets are tagged with the VLAN ID Do not use the 1 value for the VLAN ID If VLAN ID is 1 you cannot tag voice packets with the VLAN ID 1 VLAN ID Enter a value of the VLAN ID that is used to tag communications from the PC p...

Page 337: ... VLAN ID that VLAN ID takes precedent over the selected DHCP VLAN option Valid values are Null 128 to 149 151 to 158 161 to 254 Default value is null Cisco recommends that you use DHCP Option 132 DHCP VLAN option Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 317 Cisco IP Phone Installation Network Configuration Fields ...

Page 338: ...he phone The phone uses this IP address instead of acquiring an IP from the DHCP server on the network Subnet Mask Identifies the subnet mask used by the phone When DHCP is disabled you must set the subnet mask Gateway address Identifies the default router used by the phone DNS1 Identifies the primary Domain Name System DNS server that the phone uses When DHCP is disabled you must set this field m...

Page 339: ...ny bits of a Global Unicast IPv6 Address are there in the network part Gateway Identifies the default router used by the phone Primary DNS Identifies the primary DNS server that the phone uses When DHCP is disabled you must set this field manually Secondary DNS Identifies the primary DNS server that the phone uses When DHCP is disabled you must set this field manually Broadcast Echo Identifies if ...

Page 340: ...ne 8800 Wireless LAN Deployment Guide at this location http www cisco com c en us support collaboration endpoints unified ip phone 8800 series products implementation design guides list html The Cisco IP Phone 8800 Wireless LAN Deployment Guide includes the following configuration information Wireless network configuration Wireless network configuration on the Cisco IP Phone Procedure Step 1 Press...

Page 341: ...urity mode that you have selected Password Security mode is Auto Passphrase Security mode is PSK WEP Key Security mode is WEP Password WEP Key Passphrase Allows you to select the wireless signal standard that is used in the WLAN Auto Auto 2 4 GHz 5 GHz 802 11 mode Wi Fi Other Menu Description Default Field Type or Choices Field Allows you to select the type of authentication that the phone uses to...

Page 342: ...Wi Fi on or off Step 4 Press Set to save the changes Turn the Wi Fi On or Off from the Phone Web Page You can enable or disable the wireless LAN of your phone from the phone web page You turn on the Wi Fi so that the phone connects to a wireless network automatically or manually By default the wireless LAN on your phone is enabled Before you begin Access the phone administration web page See Acces...

Page 343: ...des you the options to connect the phone manually to a wireless network You can establish the connection from the Wi Fi profile screen or from the Setup Wi Fi screen The top most Wi Fi profile in the Wi Fi profile screen gets connected automatically when the phone provisions Before you begin Turn on the Wi Fi of your phone Procedure Step 1 Press Applications Step 2 Select Network configuration Wi ...

Page 344: ...ss signal frequency band that is used in the Wireless LAN Security mode Indicates the security mode that is set for the wireless LAN View Wi Fi Status Messages on the Phone You can view messages about the Wi Fi connection status of your phone The messages can help you diagnose Wi Fi connection problems The messages contain connection time and MAC address of the AP disconnection time and diagnostic...

Page 345: ...m the network DHCP server The Cisco IP phone typically operates in a network where a DHCP server assigns IP addresses to devices Because IP addresses are a limited resource the DHCP server periodically renews the phone lease on the IP address If a phone loses the IP address or if the IP address is assigned to another device on the network the following occurs Communication between the SIP proxy an...

Page 346: ...figuration XML file cfg xml enter a string in this format Connection_Type ua rw DHCP Connection_Type available options DHCP Static IP Static_IP ua rw NetMask ua rw Gateway ua rw Configure VLAN Settings The software tags your phone voice packets with the VLAN ID when you use a virtual LAN VLAN In the VLAN Settings section of the Voice System window you can configure the different settings LLDP MED ...

Page 347: ... Parameters on page 327 table VLAN Settings Parameters The following table defines the function and usage of each parameter in the VLAN Settings Parameters section under the System tab in the phone web page It also defines the syntax of the string that is added in the phone configuration file with XML cfg xml code to configure a parameter Description and Default Value Parameter Name Controls the V...

Page 348: ...le with XML cfg xml enter a string in this format PC_Port_VLAN_ID ua na 1 PC_Port_VLAN_ID In the phone web interface enter an appropriate value Valid values An integer ranging from 0 through 4095 Default 1 PC Port VLAN ID Enable CDP only if you are using a switch that has Cisco Discovery Protocol CDP is negotiation based and determines which VLAN the IP phone resides in In the phone configuration ...

Page 349: ...he phone web interface set to Yes to enable LLDP MED Valid values Yes No Default Yes Enable LLDP MED Setting this value causes a delay for the switch to get to the forwarding state before the phone will send out the first LLDP MED packet The default delay is 3 seconds For configuration of some switches you might need to increase this value to a higher value for LLDP MED to work Configuring a delay...

Page 350: ...tion DHCP VLAN Option Set Up a Wi Fi Profile from the Phone You can add maximum of four Wi Fi profiles You can use this profile to connect your phone to a Wi Fi network Procedure Step 1 Press Applications Step 2 Select Network configuration Wi Fi configuration Wi Fi profile Step 3 In the Wi Fi profile screen move to a row in the list on which you want to set up the profile Step 4 Press the Select ...

Page 351: ...profile This field is available when you set the security mode to Auto EAP FAST PEAP GTC PEAP MSCHAPV2 This is a mandatory field and it allows maximum length of 32 alphanumeric characters User ID Allows you to enter password for the network profile that you create This field is available when you set the security mode to Auto EAP FAST PEAP GTC PEAP MSCHAPV2 This is a mandatory field and it allows ...

Page 352: ...r individual phones A Wi Fi profile enables you to prevent or limit changes to the Wi Fi configuration on the phone by the user We recommend that you use a secure profile with TFTP encryption enabled to protect keys and passwords when you use a Wi Fi profile When you set up the phones to use EAP FAST PEAP MSCHAPV or PEAP GTC authentication or security mode your users need individual credentials to...

Page 353: ...rameter Table 69 Wi Fi Profile Parameters Table Description Parameter Allows you to enter a name for the SSID that will display on the phone Multiple profiles can have the same network name with different security mode In the phone configuration file with XML cfg xml enter a string in this format Network_Name_1_ ua rw cisco Network_Name_1_ In the phone web page enter a name for the SSID Network Na...

Page 354: ... web page select one of the methods Auto EAP FAST PEAP GTC PEAP MSCHAPV2 PSK WEP None Default None Security Mode Allows you to enter a user ID for the network profile This field is available when you set the security mode to Auto EAP FAST PEAP GTC or PEAP MSCHAPV2 This is a mandatory field and it allows maximum length of 32 alphanumeric characters In the phone configuration file with XML cfg xml e...

Page 355: ...g in this format WEP_Key_1_ ua rw In the phone web page enter a password for the network profile that you have created WEP Key Allows you to enter password for the network profile that you create You need to enter this value when the security mode is PSK PSK Passphrase Allows you to select the wireless signal frequency band that is the WLAN uses In the phone configuration file with XML cfg xml ent...

Page 356: ...ress Applications Step 2 Select Network configuration Wi Fi configuration Wi Fi profile Step 3 In the Wi Fi profile screen select the Wi Fi profile that you want to remove Step 4 Press Options Step 5 Select Delete and then confirm the deletion Change the Order of a Wi Fi Profile You can determine the position of a Wi Fi profile in the list The Wi Fi profile at the top of the list has the highest p...

Page 357: ...i Fi profile list You can then use this new Wi Fi profile to connect the phone to a wireless network When the security mode of a wireless network is None PSK and WEP you can t modify the security mode On the Security mode screen you only see the security mode that is set for the network For example if the security mode of a network is PSK you see only PSK in the Security mode screen When you scan ...

Page 358: ...ork profile This field is available when you set the security mode to Auto EAP FAST PEAP GTC PEAP MSCHAPV2 This is a mandatory field and it allows maximum length of 32 alphanumeric characters User ID Allows you to enter password for the network profile that you create This field is available when you set the security mode to Auto EAP FAST PEAP GTC PEAP MSCHAPV2 This is a mandatory field and it all...

Page 359: ...s for the Cisco IP Phone are configured for the phone in general and for the extensions Configure the Basic SIP Parameters Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice SIP Step 2 In the SIP Parameters section set the parameters as described in the SIP Parameters on page 340 table Step 3 Click Submit All Chang...

Page 360: ...onfiguration file with XML cfg xml enter a string in this format Max_Redirection ua na 5 Max_Redirection In the phone web page enter an appropriate value Default 5 Max Redirection Specifies the maximum number of times from 0 to 255 a request can be challenged Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Max_Auth ua na 2 Max_Auth In the...

Page 361: ...SION SIP Server Name User Agent name to be used in a REGISTER request If this is not specified the SIP User Agent Name is also used for the REGISTER request Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format SIP_Reg_User_Agent_Name ua na agent name SIP_Reg_User_Agent_Name In the phone web page enter an appropriate name Default Blank SIP Reg ...

Page 362: ...ith XML cfg xml enter a string in this format Hook_Flash_MIME_Type ua na application hook flash Hook_Flash_MIME_Type In the phone web page enter an appropriate MIME type for a SIPINFO message Default Hook Flash MIME Type Enables you to remove the last registration before registering a new one if the value is different Set to Yes to remove the last registration Perform one of the following In the p...

Page 363: ... want the IP phone to enclose the string configured in the Display Name in a pair of double quotes for outbound SIP messages Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Escape_Display_Name ua na No Escape_Display_Name In the phone web page select Yes or No Allowed values Yes or No Default Yes Escape Display Name Enables support for th...

Page 364: ...e with XML cfg xml enter a string in this format Conference_Package ua na No Conference_Package In the phone web page select Yes or No Allowed values Yes or No Default No Conference Package If set to yes unit includes c 0 0 0 0 syntax in SDP when sending a SIP re INVITE to the peer to hold the call If set to no unit will not include the c 0 0 0 0 syntax in the SDP The unit will always include a se...

Page 365: ...ndom REG CID on Reboot Specifies the lowest TCP port number that can be used for SIP sessions Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format SIP_TCP_Port_Min ua na 5060 SIP_TCP_Port_Min In the phone web page enter an appropriate value Default 5060 SIP TCP Port Min Specifies the highest TCP port number that can be used for SIP sessions Pe...

Page 366: ...ed Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Hold_Target_Before_Refer ua na No Hold_Target_Before_Refer In the phone web page select Yes or No Default No Hold Target Before Refer When enabled and the Notify message body is too big causing fragmentation the Notify message xml dialog is simplified Session Description Protocol SDP is n...

Page 367: ...Display_Diversion_Info ua na No Display_Diversion_Info In the phone web page select Yes or No Allowed values Yes or No Display Diversion Info Show the caller ID from the SIP INVITE message From header when set to Yes even if the call is an anonymous call When the parameter is set to no the phone displays Anonymous Caller as the caller ID Perform one of the following In the phone configuration file...

Page 368: ...a string in this format SIP_IP_Preference ua na IPv4 SIP_IP_Preference In the phone web page select IPv4 or IPv6 Allowed values IPv4 IPv6 Default IPv4 SIP IP Preference Controls the display name in Directory Call History and in the To header during an outgoing call Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Disable_Local_Name_To_Head...

Page 369: ...essage remains in the network which can range from 0 to 64 seconds Default 5 seconds SIP T4 INVITE time out value which can range from 0 to 64 seconds Default 16 seconds SIP Timer B Non INVITE time out value which can range from 0 to 64 seconds Default 16 seconds SIP Timer F INVITE final response time out value which can from 0 to 64 seconds Default 16 seconds SIP Timer H ACK hang around time whic...

Page 370: ...last registration The range is from 1 to 2147483647 Default 30 See the note below for additional details Reg Retry Intv When registration fails with a SIP response code that does not match Retry Reg RSC the Cisco IP Phone waits for the specified length of time before retrying If this interval is 0 the phone stops trying This value should be much larger than the Reg Retry Intvl value which should n...

Page 371: ...request fails Default 10 Sub Retry Intvl The phone can use a RETRY AFTER value when it is received from a SIP proxy server that is too busy to process a request 503 Service Unavailable message If the response message includes a RETRY AFTER header the phone waits for the specified length of time before to REGISTER again If a RETRY AFTER header is not present the phone waits for the value specified ...

Page 372: ...and 6 Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Try_Backup_RSC ua na In the phone web page enter an appropriate value Default Blank Try Backup RSC Interval to wait before the phone retries registration after failing during the last registration For example you can enter numeric values 500 or a combination of numeric values plus wild...

Page 373: ...ver Parameters The following table defines the function and usage of NTP server parameters in the Optional Network Configuration section under the System tab in the phone web interface It also defines the syntax of the string that is added in the phone configuration file with XML cfg xml code to configure a parameter Table 72 NTP Server Parameters Description Parameter IP address or name of the pr...

Page 374: ...k Secondary NTP Server Configure the RTP Parameters Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice SIP Step 2 In the RTP Parameters section set the Real Time Transport Protocol RTP parameter values as described in RTP Parameters on page 355 Step 3 Click Submit All Changes Cisco IP Phone 8800 Series Multiplatfor...

Page 375: ...alues Range that contains at least 10 even number ports twice the number of lines for example configure RTP port min to 16384 and RTP port max to 16538 Default 16384 RTP Port Min Maximum port number for RTP transmission and reception Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format RTP_Port_Max ua na 16384 RTP_Port_Max In the phone web pag...

Page 376: ... the phone ignores the limit on ICMP errors Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Max_RTP_ICMP_Err ua na 0 Max_RTP_ICMP_Err In the phone web page enter an appropriate value Default 0 Max RTP ICMP Err Interval for sending out RTCP sender reports on an active connection Perform one of the following In the phone configuration file ...

Page 377: ...lways include both addresses in SDP by attributes a altc If IPv4 address is selected then ipv4 address has higher priority than ipv6 address in SDP and indicates that phone prefers using ipv4 RTP address If the phone has only ipv4 address or ipv6 address SDP does not have ALTC attributes and RTP address is specified in c line Perform one of the following In the phone configuration file with XML cf...

Page 378: ... and SDP IP Preference fields when phone is in dual mode SIP IP Preference parameter defines which IP address phone tries first when it is in dual mode Table 74 SIP IP Preference and IP Mode Failover Sequence Address List from DNS Priority Result P1 First Priority Address P2 Second Priority Address SIP IP Preference IP Mode 1 1 1 1 2009 1 1 1 1 2 2 2 2 2009 2 2 2 2 P1 1 1 1 1 2009 1 1 1 1 P2 2 2 2...

Page 379: ... P2 2 2 2 2 2009 2 2 2 2 Result Phone will send the SIP messages to 2009 1 1 1 1 first IPv4 or IPv6 IPv6 Only SDP IP Preference ALTC helps peers in dual mode negotiate RTP address family Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice SIP Step 2 In the SIP Parameters section select IPv4 or IPv6 in the SIP IP Pre...

Page 380: ... file cfg xml To configure each of the parameters see the syntax of the string in SDP Payload Types on page 361 Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice SIP Step 2 In the SDP Payload Types section set the value as specified in SDP Payload Types on page 361 AVT Dynamic Payload is any nonstandard data Both ...

Page 381: ...c payload type Ranges from 96 127 Default 101 AVT Dynamic Payload INFOREQ Dynamic Payload type INFOREQ Dynamic Payload H264 BPO Dynamic Payload type Default 110 H264 BP0 Dynamic Payload H264 HP Dynamic Payload type Default 110 H264 HP Dynamic Payload G711u codec name used in SDP Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format G711u_Codec_...

Page 382: ...xml enter a string in this format G729a_Codec_Name ua na PCMU G729a_Codec_Name In the phone web page enter an appropriate codec name Allowed values Default G729a G729a Codec Name G729b codec name used in SDP Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format G729b_Codec_Name ua na PCMU G729b_Codec_Name In the phone web page enter an appropri...

Page 383: ...ml enter a string in this format G722 2_Codec_Name ua na PCMU G722 2_Codec_Name In the phone web page enter an appropriate codec name Allowed values Default G722 2 G722 2 Codec Name iLBC codec name used in SDP Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format iLBC_Codec_Name ua na iLBC iLBC_Codec_Name In the phone web page enter an appropri...

Page 384: ...er a string in this format OPUS_Codec_Name ua na OPUS OPUS_Codec_Name In the phone web page enter an appropriate codec name Allowed values Default OPUS OPUS Codec Name AVT codec name used in SDP Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format AVT_Codec_Name ua na telephone event AVT_Codec_Name In the phone web page enter an appropriate co...

Page 385: ...Hz_Dynamic_Payload ua na 108 AVT_48kHz_Dynamic_Payload In the phone web page enter the payload Range 96 127 Default 108 AVT 48 kHz Dynamic Payload Configure the SIP Settings for Extensions Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Ext n where n is an extension number Step 2 In the SIP Settings section set ...

Page 386: ...r SIP messages Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format SIP_Transport_1_ ua na UDP SIP_Transport_1_ In the phone web page select the transport protocol type UDP TCP TLS AUTO AUTO allows the phone to select the appropriate protocol automatically based on the NAPTR records on the DNS server See Configure the SIP Transport on page 193...

Page 387: ...th XML cfg xml enter a string in this format SIP_Port_1_ ua na 5060 SIP_Port_1_ In the phone web page enter an appropriate port number Default 5060 SIP Port Support of 100REL SIP extension for reliable transmission of provisional responses 18x and use of PRACK requests Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format SIP_100REL_Enable_1_ u...

Page 388: ...t receives a NOTIFY message with the following requests resync reboot report restart XML service Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Auth_Resync Reboot_1_ ua na No Auth_Resync Reboot_1_ In the phone web page select Yes to enable the feature Allowed values Yes No Default Yes Auth Resync Reboot Cisco IP Phone 8800 Series Multipl...

Page 389: ... instead of the From header Select Yes to enable Default Yes SIP Remote Party ID Controls when the phone sends BYE to terminate stale call legs upon completion of call transfers Multiple delay settings Referor Refer Target Referee and Refer To Target are configured on this screen Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Referor_Bye...

Page 390: ...lay_1_ ua na 0 Referee_Bye_Delay_1_ In the phone web page enter the appropriate period of time in seconds Allowed values An integer from 0 through 65535 Default 0 Referee Bye Delay Specifies the Refer Target Bye Delay time in seconds Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Refer_Target_Bye_Delay_1_ ua na 0 Refer_Target_Bye_Delay_1...

Page 391: ...No Default No Sticky 183 Controls if authorization is required for initial incoming INVITE requests from the SIP proxy To enable this feature Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Auth_INVITE_1_ ua na No Auth_INVITE_1_ In the phone web page select Yes to enable this feature When enabled authorization is required for initial inco...

Page 392: ...r_On_1xx To Inv_1_ In the phone web page select Yes to enable this feature Allowed values Yes No Default Yes Ntfy Refer On 1xx To Inv Configure G 729 Annex B settings Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Set_G729_annexb_1_ ua na Yes Set_G729_annexb_1_ In the phone web page select Yes to enable this feature Allowed values None N...

Page 393: ... Yes to enable this feature Allowed values Yes No Default No User Equal Phone Determines the type of recording protocol that the phone uses Options are SIPINFO SIPREC Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Call_Recording_Protocol_1_ ua na SIPREC Call_Recording_Protocol_1_ In the phone web page select a protocol from the list Allo...

Page 394: ...phone configuration file with XML cfg xml enter a string in this format Privacy_Header_1_ ua na Disabled Privacy_Header_1_ In the phone web page select an option from the list Allowed values Disabled none header session user id Default Disabled Privacy Header Controls whether the P Early Media header is included in the SIP message for an outgoing call Perform one of the following In the phone conf...

Page 395: ... XML cfg xml code to configure a parameter Table 76 SIP Proxy and Registration for Extension Description Parameter SIP proxy server and port number set by the service provider for all outbound requests For example 192 168 2 100 6060 In the phone configuration file with XML cfg xml enter a string in this format Proxy_1_ ua na 64 101 154 134 Proxy_1_ RTP_Port_Max ua na 16482 RTP_Port_Max In the phon...

Page 396: ...sses and port numbers in these fields After the phone is registered to the primary proxy and the alternate proxy or primary outbound proxy and alternate outbound proxy the phone always sends out INVITE and Non INVITE SIP messages except registration via the primary proxy The phone always registers to both the primary and alternate proxies If there is no response from the primary proxy after timeou...

Page 397: ...guration file with XML cfg xml enter a string in this format Register_1_ ua na Yes Register_1_ In the phone web page To enable this feature select Yes Allowed values Yes No Default Yes Register Enables making outbound calls without successful dynamic registration by the phone In the phone configuration file with XML cfg xml enter a string in this format Make_Call_Without_Reg_1_ ua na No Make_Call_...

Page 398: ...s from 32 seconds to 2000000 seconds Default 3600 seconds Register Expires If enabled the user does not have to be registered with the proxy to answer calls In the phone configuration file with XML cfg xml enter a string in this format Ans_Call_Without_Reg_1_ ua na No Ans_Call_Without_Reg_1_ In the phone web page To enable this feature select Yes Allowed values Yes No Default No Ans Call Without R...

Page 399: ...wer priority server The phone should have the primary and backup proxy server list from a DNS SRV record lookup on the server name It needs to know the proxy priority otherwise it does not retry In the phone configuration file with XML cfg xml enter a string in this format Proxy_Fallback_Intvl_1_ ua na 3600 Proxy_Fallback_Intvl_1_ In the phone web page enter a value in seconds to set the duration ...

Page 400: ... Normal Based on SRV Port Default Normal Proxy Redundancy Method Controls both the dual registration and the fast fall back feature In the phone configuration file with XML cfg xml enter a string in this format Dual_Registration_1_ ua na No Dual_Registration_1_ In the phone web page set to Yes to enable the Dual registration Fast Fall back feature To enable the feature you must also configure the ...

Page 401: ...es is 600 seconds and Proxy Fallback Intvl is 1000 seconds the fallback is triggered at 1200 seconds After successfully registering back to primary server all the SIP messages go to primary server Allowed values Yes No Default Yes Auto Register When Failover This field works only when SIP Transport is set to TLS for the phone line Specifies whether hostname verification is required when the phone ...

Page 402: ...ML cfg xml code to configure a parameter Table 77 Subscriber Information Description Parameter Name displayed as the caller ID Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Display_Name_1_ ua na In the phone web page enter a name that represents the caller ID Display Name Extension number for this line When you need to refer to this use...

Page 403: ...ge enter a value for an authentication ID Default Blank Auth ID The IP address for an authentication realm other than the proxy IP address Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Reversed_Auth_Realm_1_ ua na Reversed_Auth_Realm_1_ The parameter for extension 1 appears as defined in the phone configuration file In the phone web pag...

Page 404: ... you begin Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Ext n where n is the number of the extension to configure Step 2 In the SIP Settings section set Use low bandwidth OPUS to Yes Step 3 Click Submit All Changes NAT Transversal with Phones Network Address Translation NAT allows multiple devices to share a single public routable IP address to establish connections ove...

Page 405: ...see Configure NAT Mapping with the Static IP Address on page 387 NAT Mapping with STUN If the service provider network does not provide a Session Border Controller functionality and if the other requirements are met it is possible to use Session Traversal Utilities for NAT STUN to discover the NAT mapping For information on how to configure NAT mapping with STUN see Configure NAT mapping with STUN...

Page 406: ...ration file with XML cfg xml enter a string in this format NAT_Mapping_Enable_1_ ua na Yes NAT_Mapping_Enable_1_ In the phone web page set the parameter to Yes Allowed values Yes No Default No NAT Mapping Enable To send the configured NAT keep alive message periodically select yes Otherwise select no Perform one of the following In the phone configuration file with XML cfg xml enter a string in th...

Page 407: ...ml enter a string in this format NAT_Keep_Alive_Dest_1_ ua na PROXY NAT_Keep_Alive_Dest_1_ In the phone web page set the parameter to PROXY or specify a proxy server If the value is PROXY the messages are sent to the current or outbound proxy Allowed values PROXY or a proxy server IP address Default PROXY NAT Keep Alive Dest Configure NAT Mapping with the Static IP Address You can configure NAT ma...

Page 408: ...ring that is added in the phone configuration file with XML cfg xml code to configure a parameter Table 79 NAT Mapping with Static IP Parameters Description Parameter Enables the phone to process the received parameter in the VIA header Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Handle_VIA_received ua na Yes Handle_VIA_received In th...

Page 409: ...Insert_VIA_rport In the phone web page set to Yes Default No Insert VIA rport Enables the user to use NAT mapped IP port values in the VIA header Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format Substitute_VIA_Addr ua na Yes Substitute_VIA_Addr In the phone web page set to Yes Default No Substitute VIA Addr Enables to send responses to the...

Page 410: ...EXT_IP In the phone web page enter an external static IP address Default Blank EXT IP The following table defines the function and usage of NAT mapping with Static IP parameters in the NAT Support Parameters section under the Voice Ext tab in the phone web interface It also defines the syntax of the string that is added in the phone configuration file with XML cfg xml code to configure a parameter...

Page 411: ...remote hosts The protocol requires assistance from a third party network server STUN server located on the opposing public side of the NAT usually the public Internet This option is considered a last resort and should be used only if the other methods are not available To use STUN The router must use asymmetric NAT See Determine Symmetric or Asymmetric NAT on page 392 A computer running STUN serve...

Page 412: ...lues Yes and No Default No STUN Enable IP address or fully qualified domain name of the STUN server to contact for NAT mapping discovery You can use a public STUN server or set up your own STUN server Perform one of the following In the phone configuration file with XML cfg xml enter a string in this format STUN_Server ua na In the phone web page enter an IP address or fully qualified domain name ...

Page 413: ...bug Level to Error Notice or Debug Step 4 To capture SIP signaling messages click the Ext tab and navigate to SIP Settings Set the SIP Debug Option to Full Step 5 To collect information about what type of NAT your router uses click the SIP tab and navigate to NAT Support Parameters Step 6 Click Voice SIP and navigate to NAT Support Parameters Step 7 Set STUN Test Enable to Yes Step 8 Determine the...

Page 414: ...er can press any one of the keys in the list A numeric range for example 2 9 allows a user to press any one digit from 2 through 9 A numeric range can include other characters For example 35 8 allows a user to press 3 5 6 7 8 or sequence A period indicates element repetition The dial plan accepts 0 or more entries of the digit For example 01 allows users to enter 0 01 011 0111 and so forth period ...

Page 415: ...es The following examples show digit sequences that you can enter in a dial plan In a complete dial plan entry sequences are separated by a pipe character and the entire set of sequences is enclosed within parentheses 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 11 xx xx xxxxxxxxxxx xxxxxxxxxx Extensions on your system 1 8 xx 9 xxxxxxx 9 1 2 ...

Page 416: ...that starts with 1 and is followed by a digit 2 through 9 Blocked number 1 8 xx 9 xxxxxxx 9 1 2 9 xxxxxxxxx 8 1212 xxxxxxx 9 1 2 9 xxxxxxxxx 9 1 900 xxxxxxx 9 011xxxxxx 0 49 11 9 1 900 xxxxxxx This digit sequence is useful if you want to prevent users from dialing numbers that are associated with high tolls or inappropriate content such as 1 900 numbers in the U S After the user presses 9 an exter...

Page 417: ...ed according to the dial plan If the dial plan blocks the sequence the number is rejected Dialed digits exactly match one sequence in the dial plan The number is rejected if the dialed digits are not matched to a digit sequence in the dial plan within the time that the applicable interdigit timer specifies The Interdigit Long Timer applies when the dialed digits do not match any digit sequence in ...

Page 418: ...011xx 9 8 xx 1 8 xx P9 means that after taking a phone off hook a user has 9 seconds to begin dialing If no digits are pressed within 9 seconds the user hears a reorder fast busy tone By setting a longer timer you allow more time for users to enter digits To create a hotline for all sequences on the System Dial Plan P9 23 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx P9 23 means ...

Page 419: ... digit sequence in the dial plan Unless the user enters another digit within the specified number of seconds the entry is evaluated If the entry is valid the call proceeds If the entry is invalid the call is rejected Default 3 seconds Syntax for the Interdigit Short Timer SYNTAX 1 S s dial plan Use this syntax to apply the new setting to the entire dial plan within the parentheses SYNTAX 2 sequenc...

Page 420: ...in the field Step 4 You can delete digit sequences add digit sequences or replace the entire dial plan with a new dial plan Separate each digit sequence with a pipe character and enclose the entire set of digit sequences within parentheses Example 9 8 1408 2 9 xxxxxx 9 8 1 2 9 xxxxxxxxx 9 8 011xx 9 8 xx 1 8 xx Step 5 Click Submit All Changes The phone reboots Step 6 Verify that you can successfull...

Page 421: ...r digit sequence or type of call you can edit the dial plan Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Regional Step 2 Set the Reorder Delay Interdigit Long Timer and Interdigit Short Timer parameters as described in the Control Timer Values sec table Step 3 Click Submit All Changes Parameters for Control T...

Page 422: ...t play the tone Allowed values 0 255 seconds Default 255 Reorder Delay Long timeout between entering digits when dialing The interdigit timer values are used as defaults when dialing The Interdigit_Long_Timer is used after any one digit if all valid matching sequences in the dial plan are incomplete as dialed Perform one of the following In the phone configuration file with XML cfg xml enter a str...

Page 423: ...ur Cisco IP Phone Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Regional Step 2 Configure the values in the fields in the Time and Language sections Step 3 Click Submit All Changes Configure Time and Date on Phone Web Page You can manually set the time and date on the phone web page Before you begin Access the...

Page 424: ...P 24 hour time format takes priority over the time you set using the menu options on the phone or web page When the phone boots up it tries to contact the first Network Time Protocol NTP server to get and update the time The phone periodically synchronizes its time with the NTP server and between updates it tracks time with its internal clock The synchronization period is fixed at one hour If you ...

Page 425: ...T 08 00 Time Zone This specifies the offset in 24 hour format from GMT to use for the local system time The NTP Server time is expressed in GMT time The local time is obtained by offsetting the GMT according to the time zone of the region Default 00 00 Time Offset HH mm When used with some routers that have DHCP with time offset values configured the IP phone uses the router settings and ignores t...

Page 426: ...nuary December The day value equals any value in the range 1 31 If day is 1 it means the weekday on or before the end of the month in other words the last occurrence of weekday in that month Daylight Saving Time Rule The weekday value equals any value in the range 1 7 Monday Sunday It can also equal 0 If the weekday value is 0 this means that the date to start or end daylight saving is exactly the...

Page 427: ... 09 30 GMT 10 00 GMT 11 00 GMT 12 00 GMT 13 00 GMT 14 00 Time_Offset__HH_mm_ ua na Ignore_DHCP_Time_Offset ua na Yes Ignore_DHCP_Time_Offset Daylight_Saving_Time_Rule ua na start 3 1 7 2 end 10 1 7 2 save 1 Daylight_Saving_Time_Rule Daylight_Saving_Time_Enable ua na Yes Daylight_Saving_Time_Enable Time_Format ua na 12hr Time_Format available options 12hr 24hr Date_Format ua na month day Date_Forma...

Page 428: ...ay of March start 10 1 7 end 3 22 7 save 1 New Zealand The following example reflects the new change starting in March DST starts on the second Sunday in March and ends on the first Sunday in November start 3 8 7 02 0 0 end 11 1 7 02 0 0 save 1 The following example configures the daylight saving time starting on the last Monday before April 8 and ending on the first Wednesday after May 8 start 4 ...

Page 429: ...isco com Place the file on your server and unzip the file Dictionaries and fonts for all the supported languages are included in the zip file Dictionaries are XML scripts Fonts are standard TTF files Step 2 On the phone administration web page go to Admin Login Advanced Voice Regional In the Language section specify the necessary parameters and values in the Dictionary Server Script field as descr...

Page 430: ...ific details on setting up an Asian language Step 3 Click Submit All Changes Setup for Latin Languages If you use Latin languages such as French or German you can configure up to 9 language options for the phone The options are displayed in the Settings menu of the phone To enable the options set up a dictionary for each language that you want to include To do this specify a pair of the dn and xn ...

Page 431: ...es Vertical Service Activation Codes Description Parameter This code calls the last caller Defaults to 69 Call Return Code Begins a blind transfer of the current call to the extension specified after the activation code Defaults to 95 Blind Transfer Code Forwards all calls to the extension specified after the activation code Defaults to 72 Cfwd All Act Code Cancels call forwarding of all calls Def...

Page 432: ...ves caller ID blocking on all outbound calls Defaults to 62 Block CID Deact Code Removes caller ID blocking on the next inbound call Defaults to 81 Block CID Per Call Act Code Removes caller ID blocking on the next inbound call Defaults to 82 Block CID Per Call Deact Code Blocks all anonymous calls Defaults to 77 Block ANC Act Code Removes blocking of all anonymous calls Defaults to 87 Block ANC D...

Page 433: ... picking up a group call Defaults to 98 Group Call Pickup Code For executive assistants Initiates a call on behalf of an executive from the user s assistant s extension Default 64 Exec Assistant Call Initiate Code For executives who have assistants Activates call filtering When call filtering is on assistants receive incoming calls for executives Default 61 Exec Call Filter Act Code For executives...

Page 434: ...on hold by Hook Flash and is listening to second dial tone Each code and the following valid target number according to current dial plan entered on the second dial tone triggers the phone to perform a blind transfer to a target number that is prepended by the service code For example after the user dials 98 the IP phone plays a special dial tone called the Prompt Tone while waiting for the user t...

Page 435: ...other vertical service codes internally processed by the phone You can empty the corresponding code that you do not want to the phone to process You can add a parameter to each code in Features Dial Services Codes to indicate what tone to play after the code is entered such as 72 c 67 p Below are a list of allowed tone parameters note the use of back quotes surrounding the parameter without spaces...

Page 436: ...e from the following documentation URL https www cisco com c en us support collaboration endpoints ip phone 8800 series multiplatform firmware tsd products support series home html Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 416 Cisco IP Phone Installation Cisco IP Phone 8800 Series Documentation ...

Page 437: ...P A R T IV Troubleshooting Troubleshooting on page 419 Monitoring Phone Systems on page 429 Maintenance on page 439 ...

Page 438: ......

Page 439: ...hooting Here is troubleshooting information related to some of the phone features ACD Call Information Missing Problem A call center phone does not see call information during a call Solution Check the phone configuration to determine if Call Information Enable is set to yes Check the Broadsoft server configuration to determine if the user s Device Profile is configured with Support Call Center MI...

Page 440: ...r more information see Customize Display of the Softkeys on page 262 4 Instruct users to press the Agt Status key to display the Available Unavailable and Wrap up possible states 5 Select the desired agent state Call Doesn t Record Problem When a user tries to record a call the recording doesn t takes place Cause This is often due to configuration issues Solution 1 Set the phone to always record a...

Page 441: ...empts Presence Status Doesn t Work Problem The phone doesn t show presence information Solution Use UC Communicator as a reference to verify that the account works Phone Presence Message Disconnected from Server Problem Instead of presence information the user sees the message Disconnected from server Solution Check the Broadsoft server configuration to determine if IM P service is enabled and ass...

Page 442: ...synchronization of settings is enabled for the user s extension See Synchronization of Executive Assistant Settings on page 210 Check if the phone has both executives and assistants configured on different extensions For the proper operation of executive assistant features executives must not share phones with assistants Phone Display Problems Your users may see unusual screen displays Use the fol...

Page 443: ...e correct set of locale and font files The font and locale files did not download successfully Solution Font files and locale files must be in the same directory On the phone web page select Admin Login Advanced Info Status and scroll to the Locale Download Package section to verify that the locale and font files downloaded successfully If they did not try the download again Report All Phone Issue...

Page 444: ...f the phone is idle If the phone is not idle the phone web page shows a message that the phone is busy and that you need to try again Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Info Debug Info Step 2 In the Factory Reset section click Factory Reset Step 3 Click Confirm factory reset Report a Phone Problem Remotel...

Page 445: ... Address to capture packets only when source or destination is the IP address of the phone Step 4 Make phone calls to and from the selected phone Step 5 When you want to stop the packet capture click Stop Packet Capture Step 6 Click Submit You see a file in the Capture File field This file contains the filtered packets Voice Quality Troubleshooting Tips When you observe significant and persistent ...

Page 446: ...are upgrade MOS LQK scores increase significantly Voice quality metrics do not account for noise or distortion only frame loss Note Phone Behavior During Times of Network Congestion Anything that degrades network performance can affect Cisco IP Phone audio and video quality and in some cases can cause a call to drop Sources of network degradation can include but are not limited to the following ac...

Page 447: ...ration endpoints ip phone 8800 series multiplatform firmware products tech notes list html Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 427 Troubleshooting Where to Find Additional Information ...

Page 448: ...Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 428 Troubleshooting Where to Find Additional Information ...

Page 449: ...the operation of a phone and to assist with troubleshooting Cisco IP Phone Status The following sections describes how to view model information status messages and network statistics on the Cisco IP Phone Model Information Displays hardware and software information about the phone Status menu Provides access to screens that display the status messages network statistics and statistics for the cur...

Page 450: ...e Info tab The Info tab shows information about all phone extensions including phone statistics and the registration status View the Phone Status Procedure Step 1 Press Applications Step 2 Select Status Phone Status Phone Status You can view the following information Elapsed time Total time elapsed since the last reboot of the system Tx Packets Transmitted packets from the phone Rx Packets Receive...

Page 451: ...ct Info Download Status Step 2 View firmware upgrade provisioning and custom CA status details as described in the Firmware Upgrade Status Provisioning Status Custom CA Status and Screen Status Determine the IP Address of the Phone A DHCP server assigns the IP address so the phone must be booted up and connected to the subnetwork Before you begin Access the phone administration web page See Access...

Page 452: ...e of the phone Default cisco com Switch port link Status of the switch port Switch port config Indicates speed and duplex of the network port PC port config Indicates speed and duplex of the PC port PC port link Indicates speed and duplex of the PC port Voice Quality Monitoring To measure the voice quality of calls that are sent and received within the network Cisco IP Phones use these statistical...

Page 453: ...stics that are not available on the phone Note A single call can use multiple voice streams but data is captured for only the last voice stream A voice stream is a packet stream between two endpoints If one endpoint is put on hold the voice stream stops even though the call is still connected When the call resumes a new voice packet stream begins and the new call data overwrites the former call da...

Page 454: ...oice stream Sender Size Number of RTP voice packets that were received since voice stream opened This number is not necessarily identical to the number of RTP voice packets that were received since the call began because the call might have been placed on hold Note Rcvr Packets Number of RTP voice packets that were transmitted since voice stream opened This number is not necessarily identical to t...

Page 455: ...oice activity detection VAD a longer interval might be required to accumulate 3 seconds of active speech Interval Conceal Ratio Highest interval concealment ratio from start of the voice stream Max Conceal Ratio Number of seconds that have concealment events lost frames from the start of the voice stream includes severely concealed seconds Conceal Seconds Number of seconds that have more than 5 pe...

Page 456: ...y provisioning is failing you can view the details in the Provisioning Status section on the same page Reboot Reasons The phone stores the most recent five reasons that the phone was refreshed or rebooted When the phone is reset to factory defaults this information is deleted The following table describes the reboot and refresh reasons for the Cisco IP Phone Description Reason The reboot was a res...

Page 457: ...reboot displays in Reboot Reason 1 Reboot History on the Cisco IP Phone Screen Reboot History is located under Apps Admin Settings Status menu In the Reboot History window the reboot entries displays in reverse chronological order similar to the sequence that displays on the phone web user interface Reboot History in the Status Dump File The reboot history is stored in the Status Dump file http ph...

Page 458: ...Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 438 Troubleshooting Reboot History in the Status Dump File ...

Page 459: ...perations after the phone has started up Choose the operation that is applicable for your situation Table 86 Basic Reset Methods Explanation Action Operation Resets any user and network setup changes that you have made but that the phone has not written to its Flash memory to previously saved settings then restarts the phone Press Applications and choose Admin Settings Reset settings Cold Reboot R...

Page 460: ...ug the power cube Step 2 Wait 5 seconds Step 3 Press and hold and plug the phone back in The phone begins the reboot process The headset button and the speaker button light up Step 4 On earlier hardware versions the Mute button lights up Wait for the Mute button to turn off Step 5 Press 123456789 0 keys in sequence When you press 1 the lights on the headset button turns off The light on the Select...

Page 461: ... you need to enter in the phone web page to factory reset your phone On the phone web page select Admin Login Advanced Info Debug Info Click Factory Reset in the Factory Reset section and confirm the factory reset message in the next screen Click Submit All Changes Identify Phone Issues with a URL in the Phone Web Page When the phone doesn t work or doesn t register a network error or any misconfi...

Page 462: ...ic characters and _ underscores Otherwise the phone shows an error on the web page If the ping destination includes spaces the phone uses only the first part of the address as the pinging destination For example to ping the 192 168 1 1 address http Phone IP admin ping 192 168 1 1 Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 442 Troubleshooting Id...

Page 463: ...page 460 Physical and Operating Environment Specifications The following table shows the physical and operating environment specifications for the Cisco IP Phone 8800 Series Table 87 Physical and Operating Specifications Value or range Specification 32 to 104 F 0 to 40 C Operating temperature Operating 10 to 90 non condensing Non operating 10 to 95 non condensing Operating relative humidity 14 to ...

Page 464: ...information lists the cable specifications RJ 9 jack 4 conductor for handset and headset connection RJ 45 jack for the LAN 10 100 1000BaseT connection 10 100 1000 Network port on the phone RJ 45 jack for a second 10 100 1000BaseT compliant connection 10 100 1000 Computer port on the phone 3 5 mm stereo line in out jack for optional external headset speakers or headphones for Cisco IP Phone 8861 on...

Page 465: ... BI_DC 4 BI_DC 5 BI_DB 6 BI_DD 7 BI_DD 8 BI stands for bidirectional while DA DB DC and DD stand for Data A Data B Data C and Data D respectively Note Computer Port Connector The following table describes the computer port connector pinouts Table 89 Computer Access Port Connector Pinouts Function Pin Number BI_DB 1 BI_DB 2 BI_DA 3 BI_DD 4 BI_DD 5 BI_DA 6 BI_DC 7 BI_DC 8 Cisco IP Phone 8800 Series ...

Page 466: ...CUBE 4 power supply External power Provided through the CP PWR CUBE 4 external power supply Cisco IP Phones 8851 8861 and 8865 support 802 3at PoE for accessory use For more information consult your phone s data sheet The switch requires a backup power supply for uninterruptible operation of the phone Make sure that the CatOS or IOS version that runs on your switch supports your intended phone dep...

Page 467: ...lit when the phone is not in use The phone remains in Power Save mode until the user lifts the handset or presses any button Set up each phone to enable or disable Power Save settings Power Negotiation Over LLDP The phone and the switch negotiate the power that the phone consumes Cisco IP Phone operates at multiple power settings which lowers power consumption when less power is available After a ...

Page 468: ...col BootP The Cisco IP Phones use CDP to communicate information such as auxiliary VLAN ID per port power management details and Quality of Service QoS configuration information with the Cisco Catalyst switch CDP is a device discovery protocol that runs on all Cisco manufactured equipment Using CDP a device can advertise its existence to other devices and receive information about other devices in...

Page 469: ...xtensible Authentication Protocol over LAN EAPOL traffic through the port to which the client is connected After authentication is successful normal traffic can pass through the port IEEE 802 1X The 802 11 interface is a deployment option for cases when Ethernet cabling is unavailable or undesirable Only Cisco IP Phone 8861 and 8865 support WLAN The IEEE 802 11 standard specifies how devices commu...

Page 470: ...f the SIP protocol that determines which parameters are available during a connection between two endpoints Conferences are established by using only the SDP capabilities that all endpoints in the conference support Session Description Protocol SDP Like other VoIP protocols SIP addresses the functions of signaling and session management within a packet telephony network Signaling allows transporta...

Page 471: ... port Data traffic present on the VLAN supporting phones might reduce the quality of VoIP traffic Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic You can resolve these issues by isolating the voice traffic onto a separate VLAN The switch port to which the phone connects would be configured for separate VLANs for carrying Voice traffic to and from t...

Page 472: ... USB devices on the side port and five more standard USB devices on the back port Many third party USB products count as multiple USB devices for example a device containing a USB hub and headset can count as two USB devices For more information see the USB device documentation Unpowered hubs are not supported and powered hubs with more than four ports are not supported USB headsets that connect t...

Page 473: ...nimize or eliminate service disruption A static list of proxy servers is not always adequate If your user agent serves different domains for example you do not want to configure a static list of proxy servers for each domain into every Cisco IP Phone A simple way to support proxy redundancy is to configure a SIP Proxy Server in the Cisco IP Phone configuration profile The DNS SRV records instruct ...

Page 474: ...ameter controls the failover behavior when there is an error When this parameter is set to yes the phone re registers upon failover or recovery Fallback Behavior The fallback occurs when the current registration expires or Proxy Fallback Intvl fires If the Proxy Fallback Intvl is exceeded all the new SIP messages go to primary proxy For example when the value for Register Expires is 3600 seconds a...

Page 475: ...y default CDP has these attributes Obtains the protocol addresses of neighboring devices and discovers the platform of those devices Shows information about the interfaces your router uses Is media and protocol independent If you are using a VLAN without CDP you must enter a VLAN ID for the Cisco IP Phone LLDP MED The Cisco IP Phone supports Link Layer Discovery Protocol for Media Endpoint Devices...

Page 476: ...ties TLV LLDP MED Network Policy TLV for application type Voice only End of LLDPDU TLV The Cisco IP Phone sends out the shutdown LLDPDU if applicable The LLDPDU frame contains the following TLVs Chassis ID TLV Port ID TLV Time to live TLV End of LLDPDU TLV There are some restrictions in the implementation of LLDP MED on the Cisco IP Phones Storage and retrieval of neighbor information are not supp...

Page 477: ...LV is mandatory as the second TLV Only one Port ID TLV is allowed for the outgoing and incoming LLDPDUs Time to Live TLV For the outgoing LLDPDU the Time to Live TTL value is 180 seconds This differs from the 120 second value that the standard recommends For the shutdown LLDPDU the TTL value is always 0 The Time to Live TLV is mandatory as the third TLV Only one Time to Live TLV is allowed for the...

Page 478: ...ctets of the management address subtype management address fields System Description TLV The TLV allows the network management to advertise the system description TLV information string length This field indicates the exact length in octets of the system description System description This field contains an alphanumeric string that is the textual description of the network entity The system descri...

Page 479: ... TLV should have the device type 3 End Point Class III with the following bits set for 2 octet Capability field Capability Bit Position LLDP MED Capabilities 0 Network Policy 1 Extended Power via MDI PD 4 Inventory 5 For the incoming TLV if the LLDP MED TLV is not present the LLDPDU is discarded The LLDP MED Capabilities TLV is mandatory and only one is allowed for the outgoing and incoming LLDPDU...

Page 480: ...of the wireless network This TLV is targeted for use in the context of PoE and Ethernet The TLV if added will not provide any value for network management or power policy adjustment at the switch LLDP MED Inventory Management TLV This TLV is optional for Device Class III For the outgoing LLDPDU we support only Firmware Revision TLV The value for the Firmware Revision is the version of firmware on ...

Page 481: ... application from LLDP MED PDU and if the tagged flag is not set only the DSCP mapped to ToS is applicable The Cisco IP Phone reboots and restarts the fast start sequence Coexistence with CDP If both CDP and LLDP MED are enabled the network policy for the VLAN determines the last policy set or changed with either one of the discovery modes If both LLDP MED and CDP are enabled during startup the ph...

Page 482: ...Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 462 Technical Details LLDP MED and IEEE 802 X ...

Page 483: ...pport for the Cisco IP Phone 8800 Series with Multiplatform Firmware Cisco IP Phone Type Accessory 8865 8861 8851 8845 8811 and 8841 Cisco Accessory Supported Supported Supported Not supported Not supported Add on module Cisco IP Phone 8800 Key Expansion Module Supports up to 3 expansion modules Supports up to 2 expansion modules Not supported Supported Supported Not supported Not supported Add on...

Page 484: ... Headset 560 Series with Multibase Supported Supported Supported Not supported Not supported USB Third Party Accessories Supported Supported Supported Supported Supported Analog Headsets See Third Party Headsets on page 470 This section includes information about each headset type Supported Supported Supported Supported Supported Analog Wideband Supported Supported Supported Supported Not supporte...

Page 485: ...e Step 1 Insert the connectors into the slots Step 2 Press the footstand until the connectors snap into place Step 3 Adjust the angle of the phone Secure the Phone with a Cable Lock You can secure your phone with a laptop cable lock up to 20 mm wide Procedure Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone Step 2 Pass the lock throu...

Page 486: ...If you remember to lower the volume before you take the headset off the volume will start lower when you plug in your headset again Be aware of your surroundings When you use your headset it may block out important external sounds particularly in emergencies or in noisy environments Don t use the headset while driving Don t leave your headset or headset cables in an area where people or pets can t...

Page 487: ...re Release 11 2 3 or later version Upgrade your phones to the latest firmware before using these headsets To check your phone model and the firmware version press Applications and select Status Product information The Product name field shows your phone model The Software version field shows the installed load where you can get the firmware version Cisco Headset 521 and 522 Buttons and LED Your co...

Page 488: ...h Multibase support multiple sources from phones computers and Bluetooth paired devices and provide an easy and intuitive switch among the connected sources You can connect the Cisco Headset 560 Series with any of the following RJ9 and AUX connector Y cable Supported on Cisco IP Phones 8811 8841 8845 8851 8861 and 8865 with multiple platforms USB connector Supported on Cisco IP Phones 8851 8861 an...

Page 489: ... again to retrieve the call from hold Press twice to reject an incoming call Multiple calls Press once to put an active call on hold and to answer a second incoming call Press once to put a current call on hold and press again to resume a call Press and hold for 2 seconds to end the current call and press again to resume a held call Press and hold for 2 seconds to end an active call and to answer ...

Page 490: ...rforms internal testing of third party headsets for use with Cisco IP Phones But Cisco does not certify or support products from headset or handset vendors Headsets connect to your phone using either the USB or the auxiliary port Depending upon your headset model you have to adjust your phone s audio settings for the best audio experience including the headset sidetone setting If you have a third ...

Page 491: ... inline USB controller via the USB connector Cisco Headset 531 and 532 with the USB adapter via the USB connector Cisco Headset 560 Series Standard Base or Multibase with the Y cable via the AUX and the RJ 9 connectors or with the USB cable via the USB connector Set the Upgrade Rule for the Cisco Headset 500 Series You can upgrade the firmware in the Cisco Headset 500 Series The headset settings a...

Page 492: ...t in the Accessories window on the phone screen Displaying the analog headset as the default allows users to enable wideband for the analog headset USB Headsets Wired and wireless USB headsets are supported You can connect one USB headset or the base station for a wireless headset to either the back USB port if your phone has this port or to the side USB port Select a USB Headset You can only plug...

Page 493: ... typically reestablishes itself automatically if either of the devices powers down then powers up However some headsets require user action to reestablish the connection The Bluetooth icon indicates that Bluetooth is on regardless of whether a device is connected or not Potential interference issues can occur We recommend that you reduce the proximity of other 802 11b g devices Bluetooth devices m...

Page 494: ...et and an analog headset that are attached to the phone enabling the Bluetooth headset disables the analog headset To enable the analog headset disable the Bluetooth headset Plugging a USB headset into a phone that has Bluetooth headset enabled disables both the Bluetooth and analog headset If you unplug the USB headset you can either enable or disable the Bluetooth headset to use the analog heads...

Page 495: ...es available Cisco IP Phone 8800 Key Expansion Module Single LCD screen module 18 line keys 2 pages two column display only Cisco IP Phone 8851 8861 Key Expansion Module Dual LCD screen module for audio phones 14 line keys 2 pages one column display only Cisco IP Phone 8865 Key Expansion Module Dual LCD screen module for video phones 14 line keys 2 pages one column display only The Cisco IP Phone ...

Page 496: ...ion Module Supported Numbers of Key Expansion Modules and Buttons Cisco IP Phone Model 2 dual LCD screen 14 line keys two pages providing 56 buttons Cisco IP Phone 8851 3 dual LCD screen 14 line keys two pages providing 84 buttons Cisco IP Phone 8861 3 dual LCD screen 14 line keys two pages providing 84 buttons Cisco IP Phone 8865 Key Expansion Module Power Information If you use a key expansion m...

Page 497: ...02 3at PoE only with v08 or later hardware You can find the phone version information on the lower back of the phone as part of the TAN and PID label Version information is also located on the individual phone packaging Note Table 99 Power Supply Compatibility for Cisco IP Phone 8851 8861 Key Expansion Module and Cisco IP Phone 8865 Key Expansion Module Cisco IP Phone Power Cube 4 802 3at PoE 802 ...

Page 498: ...and PID label Version information is also located on the individual phone packaging Note Connect a Key Expansion Module to a Cisco IP Phone If you want to install more than one key expansion module you repeat steps 7 9 to connect the other key expansion modules together Procedure Step 1 Unplug the Ethernet cable from the phone Step 2 If installed remove the footstand from the phone Step 3 Locate t...

Page 499: ...y connector on the Cisco IP Phone a Align the spine connector with the accessory connector ports Install the connector in the orientation shown in the following diagrams Note b Firmly press the spine connector into the phone This diagram shows the spine connector This diagram shows the installation of the spine connector Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Relea...

Page 500: ...m a Align the spine connector with the key expansion module accessory connector ports b Firmly press the key expansion module into the spine connector Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 480 Cisco IP Phone Accessories Cisco IP Phone Accessories ...

Page 501: ...on module to the second key expansion module Step 10 Use a screwdriver to fasten the screws into the phone This step ensures that the phone and key expansion module remain connected at all times This diagram shows the location of the screw holes on the phone and one key expansion module Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 481 Cisco IP Ph...

Page 502: ...ne Connect Two or Three Key Expansion Modules to a Cisco IP Phone Procedure Step 1 Unplug the Ethernet cable from the phone Step 2 If installed remove the footstand from the phone Step 3 Locate the accessory connector covers on the side of the phone This diagram shows the location Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 482 Cisco IP Phone Ac...

Page 503: ... up Step 6 Connect one end of the key expansion module spine connector to the accessory connector on the Cisco IP Phone a Align the spine connector with the accessory connector ports Install the connector in the orientation shown in the following diagrams Note b Firmly press the spine connector into the phone Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 an...

Page 504: ...ey expansion module is now connected to the Cisco IP Phone Step 8 Use a second key expansion module spine connector to connect the second key expansion module to the first key expansion module Step 9 Use a third key expansion module spine connector to connect the third key expansion module to the second middle key expansion module This figure shows a Cisco IP Phone with three key expansion modules...

Page 505: ...at it supports For these phones the Number of Units field shows the maximum number of key expansion modules that the phone supports as the default value When a user adds key expansion modules to these phones the module lights up and is enabled automatically Default value of this field is 2 for Cisco IP Phone 8851 and 3 for Cisco IP Phone 8861 Navigate to Admin Login Advanced Voice Att Console to c...

Page 506: ...configure them in the Configuration Utility page the phone automatically recognizes the key expansion modules When multiple key expansion modules are attached they are numbered according to the order in which they connect to the phone Key expansion module 1 is the expansion module closest to the phone Key expansion module 2 is the expansion module in the middle Key expansion module 3 is the expans...

Page 507: ...eter in the configuration file cfg xml by entering a string in the following format KEM_Type ua na CP 8800 Video KEM_Type Options BEKEM CP 8800 Audio and CP 8800 Video Default CP 8800 Video Step 3 Press Submit All Changes Allocate a Key Expansion Module Type with the Phone Menu You can assign the type of key expansion module that the phone supports Procedure Step 1 Press Applications Step 2 Select...

Page 508: ...The key expansion module resets Configure a Speed Dial on a Key Expansion Module You can configure speed dial on a key expansion module line The user can then press the line key to call a frequently dialed number You can also configure the parameters in the phone configuration file with XML cfg xml code You can also configure the parameters in the phone configuration file with XML cfg xml code Bef...

Page 509: ... Select Voice Att Console Step 2 Select a Key Expansion Module line key on which to enable the call park Step 3 Enter a string in this format For a private line enter fnc park sub USER PROXY nme CallPark Slot1 For a shared line enter fnc prk sub USER PROXY nme Call Park1 orbit DN of primary line where fnc prk means function call park sub 999999 is the phone to which the call parks Replace 999999 w...

Page 510: ...1 the dimmest value Step 3 Click Submit All Changes Configure the Busy Lamp Field on a Key Expansion Module You can configure the busy lamp field on a key expansion module line so that the user can monitor a coworker s availability to receive a call Before you begin Access the phone administration web page See Access the Phone Web Interface on page 104 Procedure Step 1 Select Voice Att Console Ste...

Page 511: ...n the configuration file cfg xml by entering a string in the following format Unit_1_Key_2_ ua na fnc blf ext 3252 PROXY nme BLF_3252 Unit_1_Key_2_ Step 5 Click Submit All Changes Troubleshoot the Key Expansion Module Procedure Step 1 Open a CLI Step 2 Enter the following command to enter debug mode debugsh Step 3 Enter to see all available commands and options Step 4 Use the applicable commands a...

Page 512: ...8800 Series Wall Mount Kit A nonlockable wall mount kit available for the Cisco IP Phone 8800 Series This wall kit applies to Cisco IP Phone 8811 8841 8851 and 8861 The PID is CP 8800 WMK Cisco IP Phone 8800 Series Wall Mount Kit with Single KEM The kit is installed on the Cisco IP Phone 8851 and 8861 with one attached Cisco IP Phone 8800 Key Expansion Module The PID is CP 8800 BEKEM WMK Non Locka...

Page 513: ...rews One 6 inch Ethernet cable The following figure shows the wall mount kit installed on the phone Figure 9 Back view of Wall Mount Kit Installed on Phone The following figure shows the phone with the wall mount kit from the side Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 493 Cisco IP Phone Accessories Cisco IP Phone Accessories ...

Page 514: ...e wall bracket in the desired location You can install the bracket over an Ethernet jack or you can run the Ethernet network cable to a nearby jack If the jack is to be placed behind the phone the Ethernet jack must be flush to the wall or recessed Note a Hold the bracket on the wall placing it so that the arrow on the back of the bracket is pointing up b Use the level to ensure that the bracket i...

Page 515: ...cket by inserting the tabs into the mounting tabs on the back of the phone The phone ports should be accessible through the holes in the bracket c Secure the phone bracket to the IP phone with the self tapping screws using the 1 Phillips head screwdriver d Reattach the cords and seat them in the clips that are incorporated into the phone body Cisco IP Phone 8800 Series Multiplatform Phone Administ...

Page 516: ...h the cable to the 10 100 1000 Computer PC access port c Optional If you are using an external power supply plug the power cord into the phone and dress the cord by clipping it into the clips that are incorporated into the phone body next to the PC port d Optional If the cables terminate inside the wall bracket connect the cables to the jacks Cisco IP Phone 8800 Series Multiplatform Phone Administ...

Page 517: ...m of the bracket to position the power cord and any other cable that does not terminate in the wall behind the bracket The phone and wall bracket openings together form circular openings with room for one cable per opening Figure 14 Attach Phone to Wall Bracket The following figure shows how you attach the phone to the wall bracket Cisco IP Phone 8800 Series Multiplatform Phone Administration Guid...

Page 518: ...Location Before you begin Obtain two Phillips head screwdrivers or other similar devices that have a diameter of 5 millimeters or 3 16ths of an inch Procedure Step 1 Insert a screw driver or other device into the left and right holes in the phone mounting plate Insert to a depth of about 3 4 of an inch or 2 centimeters Step 2 Press firmly inwards to disengage the tabs Cisco IP Phone 8800 Series Mu...

Page 519: ...s Wall Mount Kit with Single KEM on a phone when the phone is connected to a Key Expansion Module The following figure shows the wall mount kit installed on the phone The following figure shows the phone with the wall mount kit from the side Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 499 Cisco IP Phone Accessories Non Lockable Wall Mount Compon...

Page 520: ...Kit for Phone with Key Expansion Module The wall mount kit can be mounted on most surfaces including concrete brick and similar hard surfaces To mount the kit on concrete brick or similar hard surfaces you must provide the appropriate screws and anchors for your wall surface Before you begin You need these tools to install the bracket Cisco IP Phone 8800 Series Multiplatform Phone Administration G...

Page 521: ...phone the Ethernet jack must be flush to the wall or recessed Note a Hold the bracket on the wall See the following figure for the orientation of the wall bracket b Use the level to ensure that the bracket is level and use a pencil to mark the screw holes c Using a 2 Phillips head screwdriver carefully center the anchor over the pencil mark and press the anchor into the wall d Screw the anchor clo...

Page 522: ...to the mounting tabs on the back of the phone The phone ports should be accessible through the holes in the bracket c Secure the phone bracket to the IP phone with the self tapping screws using a 1 Philips head screwdriver d Reattach the cords and seat them in the clips that are incorporated into the phone body Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 ...

Page 523: ...r cord into the phone and dress the cord by clipping it into the clips that are incorporated into the phone body next to the PC port d Optional If the cables terminate inside the wall bracket connect the cables to the jacks Step 4 Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots on the wall bracket Cisco IP Phone 8800 Series Multiplatform Ph...

Page 524: ...ndset Rest on page 505 Remove the Phone and Key Expansion Module from the Non Lockable Wall Mount The wall bracket has two tabs that lock the kit together Use the following illustration to locate the tabs Before you begin Obtain two Phillips head screwdrivers or other similar devices that have a diameter of 5 millimeters or 3 16ths of an inch Cisco IP Phone 8800 Series Multiplatform Phone Administ...

Page 525: ...elease it from the wall bracket Pull the phone toward you Adjust the Handset Rest If your phone is wall mounted or if the handset slips out of the cradle too easily you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle Figure 17 Adjust the Handset Rest Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 505 ...

Page 526: ...h the corner notches facing you Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot An extension protrudes from the top of the rotated tab Step 5 Return the handset to the handset rest Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 506 Cisco IP Phone Accessories Cisco IP Phone Accessories ...

Page 527: ...s Codecs i Codec N A Device Services VoiceService i Capabilities Codecs i EntryID N A Device Services VoiceService i Capabilities Codecs i PacketizationPeriod N A Device Services VoiceService i Capabilities Codecs i SilenceSuppression N A Device Services VoiceService i Capabilities DigitMap N A Device Services VoiceService i Capabilities DSCPCoupled N A Device Services VoiceService i Capabilities ...

Page 528: ...es SignalingProtocols N A Device Services VoiceService i Capabilities SIP N A Device Services VoiceService i Capabilities SIP EventSubscription N A Device Services VoiceService i Capabilities SIP Extensions N A Device Services VoiceService i Capabilities SIP ResponseMap N A Device Services VoiceService i Capabilities SIP Role N A Device Services VoiceService i Capabilities SIP TLSAuthenticationKey...

Page 529: ...evice Services V oiceService i V oiceProfile i Line i CallingFeatures CallForwardUnconditionalEnable Device Services V oiceService i V oiceProfile i Line i CallingFeatures CallForwardUnconditionalNumber N A Device Services VoiceService i VoiceProfile i Line i CallingFeatures CallReturnEnable N A Device Services VoiceService i VoiceProfile i Line i CallingFeatures CallTransferEnable CW_Setting Devi...

Page 530: ...Services VoiceService i VoiceProfile i Line i Codec TransmitSilenceSuppression Preferred_Codec_ i _ Device Services VoiceService i VoiceProfile i Line i Codec X_CISCO_PreferredCodec Second_Preferred_Codec_ i _ Device Services VoiceService i VoiceProfile i Line i Codec X_CISCO_PreferredCodec2 Third_Preferred_Codec_ i _ Device Services VoiceService i VoiceProfile i Line i Codec X_CISCO_PreferredCode...

Page 531: ...Device Services VoiceService i VoiceProfile i Line i SIP X_CISCO_DNSSRVAutoPrefix N A Device Services VoiceService i VoiceProfile i Line i Status N A Device Services VoiceService i VoiceProfile i Line i VoiceProcessing N A Device Services V oiceService i V oiceProfile i Line i V oiceProcessing EchoCancellationEnable N A Device Services VoiceService i VoiceProfile i Line i V oiceProcessing EchoCanc...

Page 532: ..._TOS_DiffServ_Value_ i _ Device Services VoiceService i VoiceProfile i SIP DSCPMark INVITE_Expires Device Services VoiceService i VoiceProfile i SIP InviteExpires N A Device Services VoiceService i VoiceProfile i SIP Organization Outbound_Proxy_ i _ Device Services VoiceService i VoiceProfile i SIP OutboundProxy Outbound_Proxy_ i _ Device Services VoiceService i VoiceProfile i SIP OutboundProxyPor...

Page 533: ...ice Services VoiceService i X_CISCO_SIP G711aCodecName G729a_Codec_Name Device Services VoiceService i X_CISCO_SIP G729aCodecName G729b_Codec_Name Device Services VoiceService i X_CISCO_SIP G729bCodecName G722_Codec_Name Device Services VoiceService i X_CISCO_SIP G722CodecName G722 2_Codec_Name Device Services VoiceService i X_CISCO_SIP G7222CodecName iLBC_Codec_Name Device Services VoiceService i...

Page 534: ...vices VoiceService i X_CISCO_Regional Tones ConfirmTone MWI_Dial_Tone Device Services VoiceService i X_CISCO_Regional Tones MWIDialTone Cfwd_Dial_Tone Device Services VoiceService i X_CISCO_Regional Tones CfwdDialTone Holding_Tone Device Services VoiceService i X_CISCO_Regional Tones HoldingTone Conference_Tone Device Services VoiceService i X_CISCO_Regional Tones ConferenceTone Secure_Call_Indica...

Page 535: ..._To_Starcode_Enable Device Services VoiceService i X_CISCO_AttConsole BXferToStarcodeEnable N A Device Services VoiceService i X_CISCO_AttConsole Unit N A Device Services VoiceService i X_CISCO_AttConsole Unit i N A Device Services VoiceService i X_CISCO_AttConsole Unit i Key N A Device Services VoiceService i X_CISCO_AttConsole Unit i Key i Unit_ i _Key_ i _ Device Services VoiceService i X_CISCO...

Page 536: ...O_PhoneSetting SuppServices ConferenceServ Attn_Transfer_Serv Device Services VoiceService i X_CISCO_PhoneSetting SuppServices AttnTransferServ Blind_Transfer_Serv Device Services VoiceService i X_CISCO_PhoneSetting SuppServices BlindTransferServ DND_Serv Device Services VoiceService i X_CISCO_PhoneSetting SuppServices DNDServ Block_ANC_Serv Device Services VoiceService i X_CISCO_PhoneSetting Supp...

Page 537: ..._Key_List Device Services VoiceService i X_CISCO_PhoneSetting ProgramSoftkeys ReleasingKeyList Hold_Key_List Device Services VoiceService i X_CISCO_PhoneSetting ProgramSoftkeys HoldKeyList Ringing_Key_List Device Services VoiceService i X_CISCO_PhoneSetting ProgramSoftkeys RingingKeyList Shared_Active_Key_List Device Services VoiceService i X_CISCO_PhoneSetting ProgramSoftkeys SharedActiveKeyList ...

Page 538: ..._PhoneSetting LDAP SearchItem3Filter LDAP_Search_Item_4 Device Services VoiceService i X_CISCO_PhoneSetting LDAP SearchItem4 LDAP_Item_4_Filter Device Services VoiceService i X_CISCO_PhoneSetting LDAP SearchItem4Filter LDAP_Display_Attrs Device Services VoiceService i X_CISCO_PhoneSetting LDAP DisplayAttrs LDAP_Number_Mapping Device Services VoiceService i X_CISCO_PhoneSetting LDAP NumberMapping N...

Page 539: ...l_Return_Code Device Services VoiceService i X_CISCO_StarCode CallReturn Call_Unpark_Code Device Services VoiceService i X_CISCO_StarCode CallUnpark Block_ANC_Deact_Code Device Services VoiceService i X_CISCO_StarCode DeactivateBlockAnonymousCall Block_CID_Deact_Code Device Services VoiceService i X_CISCO_StarCode DeactivateBlockCallerId Block_CID_Per_Call_Deact_Code Device Services VoiceService i...

Page 540: ...Services VoiceService i X_CISCO_StarCode UseOnlyCodecG729a Force_iLBC_Code Device Services VoiceService i X_CISCO_StarCode UseOnlyCodeciLBC Force_ISAC_Code Device Services VoiceService i X_CISCO_StarCode UseOnlyCodeciSAC Force_OPUS_Code Device Services VoiceService i X_CISCO_StarCode UseOnlyCodecOPUS N A N A N A 1 We support such TR 069 configuration but no corresponding parameter on Web GUI N A 2...

Page 541: ...ame N A Device ManagementServer Password N A Device ManagementServer PeriodicInformEnable N A Device ManagementServer PeriodicInformInterval N A Device ManagementServer PeriodicInformTime N A Device ManagementServer ParameterKey N A Device ManagementServer ConnectionRequestURL N A Device ManagementServer ConnectionRequestUsername N A Device ManagementServer ConnectionRequestPassword N A Device Gat...

Page 542: ...t Enable_CDP Device Ethernet X_CISCO_CDP Enable_LLDP MED Device Ethernet X_CISCO_LLDP Enable_VLAN Device Ethernet X_CISCO_EnableVLAN VLAN_ID Device Ethernet X_CISCO_VLANID N A Device X_CISCO_Language Dictionary_Server_Script Device X_CISCO_Language DictionaryServerScript Language_Selection Device X_CISCO_Language LanguageSelection Locale Device X_CISCO_Language Locale N A Device X_CISCO_XmlService...

Page 543: ..._Max_Timeout Device X_CISCO_SessionMaxTimeout Session_Idle_Timeout Device X_CISCO_SessionIdleTimeout Web_Server_Port Device X_CISCO_WebServerPort Enable_Web_Admin_Access Device X_CISCO_EnableWebAdminAccess Host_Name Device X_CISCO_HostName Domain Device X_CISCO_Domain Upgrade_Error_Retry_Delay Device X_CISCO_UpgradeErrorRetryDelay Upgrade_Rule Device X_CISCO_UpgradeRule Profile_Rule Device X_CISCO...

Page 544: ...Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11 3 1 and Later 524 TR 069 Parameter Comparison TR 069 Parameter Comparison ...

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