Cisco 8800 Series, Manual

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Step 3 Click Submit All Changes .
Enable Reverse Name Lookup
Reverse name lookup searches for the name of a number in an incoming, outgoing, conference, or transferred
call. The reverse name lookup acts when the phone cannot find a name using the service provider directory,
Call History, or your contacts. Reverse name lookup needs a valid LDAP Directory or XML Directory
configuration.
The reverse name lookup searches the phone's external directories. When a search succeeds, the name is
placed in the call session and in the call history. For simultaneous, multiple phone calls, reverse name lookup
searches for a name to match the first call number. When the second call connects or is placed on hold, reverse
name lookup searches for a name to match the second call.
Reverse name lookup is enabled by default.
Reverse name lookup searches the directories in the following order:
1.
Phone contacts
2. Call History
3. LDAP Directory
4. XML Directory
The phone searches the XML directory using this format:
directory_url?n=incoming_call_number
.
Example: For a multiplatform phone using a third-party service, the phone number (1234) search query has
this format,
http://your-service.com/dir.xml?n=1234
.
Note
Before you begin
• Configure one of these directories before you can enable or disable the reverse name lookup:
• LDAP Corporate Directory
• XML Directory
• Access the phone administration web page. See Access the Phone Web Interface, on page 104 .
Procedure
Step 1 Select
Voice
>
Phone
.
Step 2 In the Supplementary Services area, set the Reverse Phone Lookup Serv parameter to Yes to enable this
feature.
You can also configure this parameter in the configuration file (cfg.xml) by entering a string in this format:
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
307
Cisco IP Phone Configuration
Enable Reverse Name Lookup