Cisco 7911 Manual Download

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OL-11414-01

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can press

QRT

to submit information to your

system administrator. Depending on configuration, use the QRT to:

•

Immediately report an audio problem on a current call

•

Select a general problem from a list of categories and choose reason codes

If you are asked to...

Then...

Access network
configuration data

Press

and choose

Settings

> Network Configuration

and select the

network configuration item that you want to view.

Access status data

Press

and choose

Settings

> Status

and select the status item that you

want to view.

Access phone model
information

Press

and choose

Settings

> Model Information

Access phone call and
voice quality
information (SCCP
phones only)

Press

and choose

Settings

> Status > Call Statistics

Summary of Contents for 7911

Page 1: ... West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5 1 SCCP and SIP INCLUDING LICENSE AND WARRANTY Phone Guide ...

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Page 3: ...ference participants Confrn Create a conference call Delete Remove characters to the right of the cursor when using EditDial Details Opens the Details call record for a multiparty call in the Missed Calls and Received Calls logs Dial Dial a phone number DirTrfr Transfer two calls to each other DND Turn off Do Not Disturb DND EditDial Edit a number in a call log EndCall Disconnect the current call ...

Page 4: ...ing Transfer Transfer a call Update Refresh content VidMode Choose a video display mode Delete entered characters Move through entered characters Phone Screen Icons Call State Call Forwarding enabled Call on hold Connected call Off hook On hook Incoming call Shared line in use Secure Calls Authenticated call Encrypted call Selected Device Handset in use Speaker in use Monitor on Critical Calls Pri...

Page 5: ...rdware 9 Understanding Applications Menus 11 Understanding the Help System on Your Phone 11 Understanding Lines vs Calls 11 Understanding Line and Call Icons 12 Understanding Feature Availability 12 Understanding SIP vs SCCP 12 Basic Call Handling 13 Placing a Call Basic Options 13 Placing a Call Additional Options 14 Answering a Call 15 Ending a Call 16 Using Hold and Resume 16 Switching Between ...

Page 6: ...Line Call 26 Preventing Others from Viewing or Barging a Shared Line Call 27 Storing and Retrieving Parked Calls 28 Making and Receiving Secure Calls 28 Tracing Suspicious Calls 29 Prioritizing Critical Calls 30 Using Cisco Extension Mobility 31 Using a Handset Headset and Speaker 32 Using the Group Listen Feature 32 Using the Monitor Feature 33 Using and Obtaining a Headset 33 Using AutoAnswer 34...

Page 7: ...ersonal Address Book on the Web 46 Configuring Fast Dials on the Web 47 Using the Address Book Synchronization Tool 48 Setting Up Speed Dials on the Web 48 Setting Up Phone Services on the Web 49 Controlling User Settings on the Web 50 Controlling Line Settings on the Web 51 Using Cisco WebDialer 52 Understanding Additional Configuration Options 55 Troubleshooting Your Phone 57 General Troubleshoo...

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Page 9: ... with An Overview of Your Phone page 9 Learn about the phone buttons See Understanding Buttons and Hardware page 9 Make calls See Placing a Call Basic Options page 13 Put calls on hold See Using Hold and Resume page 16 Transfer calls See Transferring Calls page 17 Make conference calls See Making Conference Calls page 20 Set up speed dialing See Speed Dialing page 24 Share a phone number See Using...

Page 10: ...you connect the system to its power source Warning Ultimate disposal of this product should be handled according to all national laws and regulations Warning Do not work on the system or connect or disconnect cables during periods of lightning activity Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any...

Page 11: ...stallation for short circuit over current protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 10A international is used on the phase conductors all current carrying conductors Warning The device is designed to work with TN power systems Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device Warning ...

Page 12: ...e of the RF or AF signals Route the external device cables away from the source of the RF or AF signals Use shielded cables for the external device or use cables with a better shield and connector Shorten the length of the external device cable Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no contro...

Page 13: ... likely connect your new Cisco Unified IP Phone to the corporate IP telephony network If that is not the case refer to the graphics below to connect your phone The following graphic and table show how to connect the Cisco Unified IP Phone 7906G 1 Network port 10 100 SW 4 AC to DC power supply 2 Handset port 5 AC power cord 3 DC adapter port DC48V 2 3 5 4 1 79976 ...

Page 14: ...lowing graphic and table show how to connect the Cisco Unified IP Phone 7911G 1 Network port 10 100 SW 4 DC adapter port DC48V 2 Access port 10 100 PC 5 AC to DC power supply 3 Handset port 6 AC power cord 3 2 4 6 5 1 91638 ...

Page 15: ...t enter the TAPS extension provided by your system administrator and follow the voice prompts You might need to enter your entire extension including the area code After your phone displays a confirmation message hang up The phone will restart Headset Information To use a headset make sure the handset is disconnected then connect the headset to the Handset port on the back of your phone Depending ...

Page 16: ...page 4 for more information The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum This hum can either be heard by the remote party or by both the remote party and you the Cisco Unified IP Phone user Some potential humming or buzzing sounds can be caused by a range of outside sources for example electric lights being n...

Page 17: ...calls make conference calls and so on In addition to basic call handling features your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call handling capabilities Depending on configuration your phone supports Access to network data XML applications and web based services Online customizing of phone features and services from your User ...

Page 18: ...Speed Dialing page 24 5 Applications Menu button Displays the Applications menu that provides access to a voice messaging system phone logs and directories settings services and help Understanding Applications Menus page 11 6 Hold button Places the active call on hold resumes a call on hold and switches between an active call and a call on hold Using Hold and Resume page 16 7 Keypad Allows you to ...

Page 19: ...to these descriptions Lines Each line corresponds to a phone number or extension that others can use to call you Your phone can support one line Calls Each line can support multiple calls By default your phone supports up to six connected calls but your system administrator can adjust this number according to your needs Only one call can be active at any time other calls are automatically placed o...

Page 20: ...etermines this configuration Phone features can vary depending on the protocol This Phone Guide indicates which features are protocol specific To learn which protocol your phone is using you can ask your system administrator or you can choose Model Information Call Control Protocol on your phone Icon Call or line state Description On hook line No call activity on this line Off hook line You are di...

Page 21: ... anticipate the number you are dialing by displaying matching numbers if available from your Placed Calls log This is called Auto Dial To call a number displayed with Auto Dial scroll to it press Dial and go off hook If you make a mistake while dialing press to erase digits If you want to Then For more information see Place a call Pick up the handset and dial the number An Overview of Your Phone p...

Page 22: ... hook Using Call Logs page 37 Dial from a corporate directory on your personal computer using Cisco WebDialer 1 Open a web browser and go to a WebDialer enabled corporate directory 2 Click the number that you want to dial Using Cisco WebDialer page 52 Use Cisco CallBack to receive notification when a busy or ringing extension is available 1 Press CallBack while listening to the busy tone or ring s...

Page 23: ... page 31 If you want to Then For more information see Switch from a connected call to answer a new call Press Answer Using Hold and Resume page 16 Answer a call using call waiting Press Answer Using Hold and Resume page 16 Send a call to a voice messaging system Press iDivert Sending a Call to a Voice Messaging System page 18 Auto connect calls Use AutoAnswer Using AutoAnswer page 34 Retrieve a pa...

Page 24: ...e calls on your phone If you want to Then Hang up while using the handset Return the handset to its cradle Or press EndCall Hang up while monitoring a call using the speaker Press EndCall Hang up one call but preserve another call on the same line Press EndCall If necessary remove the call from hold first If you want to Then Put a call on hold 1 Make sure the call you want to put on hold is highli...

Page 25: ...r or EndCall to cancel Note If your phone supports on hook transfer you can alternately complete the transfer by hanging up Talk to the transfer recipient before transferring a call consult transfer 1 From an active call press Transfer 2 Enter the target number 3 Wait for the transfer recipient to answer 4 Press Transfer again to complete the transfer or EndCall to cancel Note If your phone suppor...

Page 26: ... either to your own voice messaging system or to the original called party s voice messaging system Your system administrator must make this option available to you If the call was sent to you directly not transferred or forwarded to you or if your phone is does not support the option described above using iDivert redirects the call to your voice messaging system Tip If your phone displays a menu ...

Page 27: ...ill ring as usual Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you With override enabled a call placed from the target phone to your phone is not forwarded but rings through Your system administrator can change call forwarding conditions for your phone line If you want to Then Set up call forwarding on your line...

Page 28: ...will not hear a busy tone If DND is not enabled on your phone see your system administrator Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation creating a conference call Understanding Types of Conference Calls There are two types of conference calls Standard ad hoc and Meet Me If you want to Then Turn on DND 1 Press Device Co...

Page 29: ...number at a specified time See Starting or Joining a Meet Me Conference Call page 23 for additional instructions Starting and Joining a Standard Conference A standard ad hoc conference allows at least three participants to talk on a single call If you want to Then Create a conference by calling participants Add new participants to an existing conference 1 From a connected call press Confrn You may...

Page 30: ... Highlight an active conference 2 Press ConfList Participants are listed in the order in which they join the conference with the most recent additions at the top Get an updated list of participants While viewing the conference list press Update See who started the conference While viewing the conference list locate the person listed at the bottom of the list with an asterisk next to the name Drop ...

Page 31: ... off hook to invoke a dial tone then press MeetMe 4 Dial the Meet Me conference number Participants can now join the conference by dialing in Note Participants hear a busy tone if they call the conference before the initiator has joined In this case participants must call back Participate in a Meet Me conference Dial the Meet Me conference number provided by the conference initiator Note You will ...

Page 32: ... To set up Fast Dials you must have access to the Personal Directory feature See Using Personal Directory on Your Phone page 41 Alternately your system administrator can configure speed dial features for you If you want to Then Use Speed Dials 1 Set up speed dial numbers See Setting Up Speed Dials on the Web page 48 2 To place a call press or press and select Directories Speed Dials Use Abbreviate...

Page 33: ...ailable go off hook to display it then press PickUp If your phone supports auto pickup you are now connected to the call 2 If the call rings press Answer to connect to the call Answer a call that is ringing on another extension outside of your group 1 Do one of the following If the GPickUp softkey is available press it If the GPickUp softkey is not available go off hook to display it then press GP...

Page 34: ... this way you and coworkers who share a line can add yourselves to calls using either Barge or cBarge See Adding Yourself to a Shared Line Call page 26 Privacy If you do not want coworkers who share your line to see information about your calls enable the Privacy feature Doing so also prevents coworkers from barging your calls See Preventing Others from Viewing or Barging a Shared Line Call page 2...

Page 35: ... hear a tone and brief audio interruption and call information changes on the phone screen Add new conference participants to a call that you have barged Barge the call using cBarge if available Unlike Barge cBarge converts the call into a standard ad hoc conference call allowing you to add new participants See Making Conference Calls page 20 Leave a barged call Hang up If you hang up after using ...

Page 36: ...er system for example a phone at a coworker s desk or in a conference room Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number See your system administrator for details Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system your phone might support making and receiving secure cal...

Page 37: ...r more information ask your system administrator Tracing Suspicious Calls SCCP phones only If you are receiving suspicious or malicious calls your system administrator can add the Malicious Call Identification MCID feature to your phone This feature enables you to identify an active call as suspicious which initiates a series of automated tracking and notification messages If you want to Then Chec...

Page 38: ...l Contact your system administrator for a list of corresponding precedence numbers for calls Want to make a priority precedence call Enter the MLPP access number provided by your system administrator followed by the phone number Hear a special ring faster than usual or special call waiting tone You are receiving a priority precedence call An MLPP icon on your phone screen indicates the priority le...

Page 39: ...ips EM automatically logs you out after a certain amount of time This time limit is established by your system administrator Changes that you make to your EM profile from the User Options web pages take effect the next time that you log in to EM on a phone Settings that are controlled on the phone only are not maintained in your EM profile If you want to Then Log in to EM 1 Press and choose Servic...

Page 40: ... on your phone the GListen GLOff Monitor and MonOff softkeys will not be available to you You must lift the handset to place and monitor calls If you want to Then Use the handset Lift it to go off hook replace it to go on hook Talk using the handset and listen on the speaker at the same time Group Listen Press GListen Note Group Listen must be enabled by your system administrator for the GListen s...

Page 41: ...r information about purchasing headsets see Headset Information page 7 Depending on headset manufacturer s recommendations an external amplifier may be required Refer to headset manufacturer s product documentation for more information If you want to Then Use the handset Lift it to go off hook replace it to go on hook Listen to the call on the speaker Press Monitor and then hang up the handset You...

Page 42: ... your phone answers incoming calls automatically after a few rings Your system administrator can configure AutoAnswer to use the speaker to answer calls However you can only monitor the call using the speaker To speak to the caller you must pick up the handset ...

Page 43: ... flash only ring once beep only etc 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 45 2 Access your call ring pattern settings See Controlling Line Settings on the Web page 51 Note Before you can access this setting your system administrator might need to enable it for you Adjust the volume level for the phone ringer Press the Volume button while the handset...

Page 44: ...background image 4 Press Exit to return to the selection menu 5 Press Save to accept the new image or press Cancel Change the language on the phone screen 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 45 2 Access your user settings See Controlling User Settings on the Web page 50 Change the line text label 1 Log in to your User Options web pages See Accessi...

Page 45: ...ght it and press EditDial Display details for a single call record 1 Press choose Directories Missed Calls Placed Calls or Received Calls 2 Highlight a call record 3 Press Details Doing so displays information such as called number calling number time of day and call duration for placed and received calls only Erase all call records in all logs Press choose Directories then press Clear Erase all c...

Page 46: ...he Tip section below 3 If you need to edit the displayed number press EditDial followed by or To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete 4 Press Dial 5 Choose one of the following to handle the original call Hold Puts the first call on hold Transfer Transfers the first party to the second and drops you from the call Press Transfe...

Page 47: ...gged entry is the name number of the first completed call of a multiparty call received on your phone Directory Dialing Depending on configuration your phone can provide corporate and personal directory features Corporate Directory A directory of corporate contacts that is set up and maintained by your system administrator Personal Directory If available personal contacts and associated speed dial...

Page 48: ...o dial select the listing and go off hook Dial from a corporate directory while connected to another call 1 Press and choose Directories Corporate Directory exact name can vary 2 User your keypad to enter a full or partial name and press Search 3 Scroll to a listing and press Dial 4 Choose one of the following to handle the original call Hold Puts the first call on hold Transfer Transfers the firs...

Page 49: ... you want and press Select Dial from PAB entry 1 Search for a listing 2 Highlight the listing and press Select 3 Press Dial You may need to press the more softkey to see Dial 4 Enter the participant s phone number 5 Highlight the number that you want to dial and press OK 6 Press OK again to dial the number Delete a PAB entry 1 Search for a listing 2 Highlight the listing and press Delete 3 Choose ...

Page 50: ...ct 4 Press Assign 5 Enter a phone number 6 Press Update Search for Fast Dial codes 1 Press and choose Directories Personal Directory Personal Fast Dials 2 You can choose Previous or Next to move through listings 3 Highlight the listing that you want and press Select Place a call using a Fast Dial code 1 Search for a Fast Dial code 2 Highlight the listing you want and press Select 3 Press Dial 4 Ch...

Page 51: ... you the user ID and PIN that you need to log in to Personal Directory Personal Directory automatically logs you out after a certain amount of time This time limit can vary Ask your system administrator for more information Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields ...

Page 52: ... follow the voice instructions Press select Messages and follow the voice instructions See if you have a new voice message Look for A steady red light on your handset This indicator can vary See Customizing Rings and Message Indicators page 35 An envelope icon on your phone screen Listen to your voice messages or access the voice messages menu Do one of the following Press Msgs and follow the voic...

Page 53: ...ty settings click Yes or Install Certificate The Cisco Unified CallManager User Options main web page displays From this page you can select User Options to access User Settings Directory features a Personal Address Book and Fast Dials Or to access phone specific options select a device see below Select a device after logging in 1 After you have logged in to your User Options pages choose User Opt...

Page 54: ...st Dials from your phone See Using Personal Directory on Your Phone page 41 Using Your Personal Address Book on the Web This section describes how to use your PAB from the User Options web pages If you want to Then do this after you log in Add a new PAB entry 1 Choose User Options Personal Address Book 2 Choose New 3 Enter information for the entry 4 Click Save Search for a PAB entry 1 Choose User...

Page 55: ...eb page 46 2 Choose User Options Fast Dials 3 Click Add New 4 Change the Fast Dial code if desired 5 Use the Search Options area to find the appropriate PAB entry 6 Click a phone number in the Search Results area 7 Click Save Assign a Fast Dial code to a phone number without using a PAB entry 1 Choose User Options Fast Dials 2 Click Add New 3 Change the Fast Dial code if desired 4 Enter a phone nu...

Page 56: ...r phone can support several speed dial features Speed dial numbers Abbreviated Dialing Fast Dials Note For help using speed dial features see Speed Dialing page 24 If you want to Then do this after you log in Set up speed dial numbers 1 Select a device 2 Click Speed Dials 3 Enter a number and label for a speed dial number on your phone 4 Click Save Note Your phone uses the ASCII Label field if the...

Page 57: ...d select a device Subscribe to a service 1 Select a device 2 Click Phone Services 3 Click Add New 4 Choose a service from the drop down list and click Next 5 Change the service label and or enter additional service information if available optional 6 Click Save Search for services 1 Select a device 2 Click Phone Services 3 Click Find Change or end services 1 Search for services 2 Select one or mor...

Page 58: ...f you want to Then do this after you log in Change your password 1 Choose User Options User Settings 2 In the Browser Password area enter information 3 Click Save Change your PIN 1 Choose User Options User Settings 2 In the Phone PIN area enter information 3 Click Save Change the locale language for your User Options pages 1 Choose User Options User Settings 2 In the User Locale area of the User S...

Page 59: ... phone settings that you can access directly on your phone see Using Phone Settings page 35 If you want to Then do this after you log in and select a device Set up call forwarding 1 Select a device 2 Click Line Settings 3 In the Incoming Call Forwarding area choose call forwarding settings for various conditions 4 Click Save Change the message waiting indicator setting 1 Select a device 2 Click Li...

Page 60: ...ell your phone how to indicate an incoming call 5 Click Save Note The idle ring setting pertains if you receive an incoming call when the phone is idle The consecutive ring setting pertains if you receive an incoming call when the phone is active Change or create a line text label that appears on your phone screen 1 Select a device 2 Click Line Settings 3 In the Line Text Label area enter a text l...

Page 61: ...this table to learn how to suppress this page in the future if desired The call is now placed on your phone 6 To end a call click Hangup or hang up from your phone Use WebDialer with another online corporate directory not your User Options directory 1 Log in to a WebDialer enabled corporate directory and search for coworkers 2 Click the number that you want to dial 3 When prompted enter your user ...

Page 62: ...ntifies the Cisco Unified IP Phone and directory number line that you will use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected Otherwise choose a phone and or line Phones are specified by host name To display the host name on your phone press and choose Settings Network Configuration Host Name Use Extension Mobility If sel...

Page 63: ... or work environment Note You can locate Phone Guides and other documents listed in this table on the web http www cisco com univercd cc td doc product voice c_ipphon index htm If you Then For more information Need to handle more calls on your phone line Ask your system administrator to configure your line to support more calls Talk to your system administrator or phone support team Work with or w...

Page 64: ...o apply your phone number and user profile to a shared Cisco Unified IP Phone Ask your system administrator about these features and see Advanced Call Handling page 24 Using a Shared Line page 26 Using Cisco Extension Mobility page 31 Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone Ask your system administrator about the Cisco Extension Mobility service ...

Page 65: ...ay The softkey that you want to use does not appear One or more of the following factors might apply You must press more to reveal additional softkeys You must change the line state for example go off hook or have a connected call Your phone is not configured to support the feature associated with that softkey Join fails SCCP phones only Join requires multiple selected calls Be sure that you have ...

Page 66: ...nfiguration use the QRT to Immediately report an audio problem on a current call Select a general problem from a list of categories and choose reason codes If you are asked to Then Access network configuration data Press and choose Settings Network Configuration and select the network configuration item that you want to view Access status data Press and choose Settings Status and select the status...

Page 67: ...hat the part number 78 5235 03A0 is highlighted b Select the language in which you would like to read the document c Click Go d The Cisco Limited Warranty and Software License page from the Information Packet appears e Read the document online or click the PDF icon to download and print the document in Adobe Portable Document Format PDF Note You must have Adobe Acrobat Reader to view and print PDF...

Page 68: ...ustomer location Cisco reserves the right to refund the purchase price as its exclusive warranty remedy To Receive a Return Materials Authorization RMA Number Contact the company from whom you purchased the product If you purchased the product directly from Cisco contact your Cisco Sales and Service Representative Complete the information below and keep it for reference Company product purchased f...

Page 69: ...ifying 9 C call forwarding 19 configuring from web page 51 configuring on phone 19 call logs dialing from 13 erasing 37 viewing and dialing from 37 call park 15 28 call pickup 15 25 call waiting 15 CallBack 14 caller ID 10 call handling advanced 24 basic 13 calls answering 15 compared to lines 11 conference features for 20 ending 16 forwarding 19 handling multiple 15 holding and resuming 16 icons ...

Page 70: ... based services for 49 Cisco WebDialer 52 Client Matter Code See CMC CMC 57 conference calls Meet Me 21 23 standard 21 corporate directory dialing from 14 dialing from web page 14 using on phone 40 D Details softkey viewing multiparty calls with 38 Device Configuration page 45 dialing options additional 14 basic 13 dialing options for 13 14 directory corporate 40 personal 41 using from web page 52...

Page 71: ... 11 hold and switching calls 16 and transferring 17 using 16 hold button illustration 10 I icons for call states 12 installing Cisco Unified IP Phone 5 J Join using 21 K keypad description 10 L language locale settings 50 lines compared to calls 11 description 11 description of 11 number of calls supported on 11 55 ring patterns for 52 shared 26 text label for 52 voice message indicator setting fo...

Page 72: ...one lines description of 11 phone services 46 See also User Options web pages phone services configuring 46 PIN changing 50 placed calls records of 37 placing a call 13 placing calls options for 13 14 pre dial 13 prioritizing calls 30 privacy and shared lines 26 using 27 Q QRT 58 Quality Reporting Tool 58 R received calls records of 37 redial 13 remote in use icon for shared lines 26 resuming held...

Page 73: ...abels 48 using 14 subscriptions for phone services 49 suspicious calls tracing 29 switching calls 16 T TAPS 7 Tool for Auto Registered Phones Support 7 transferring options for 17 troubleshooting general 57 QRT 58 U User Options web pages accessing 45 configuring features and services with 46 subscribing to phone services with 49 using a headset 7 V voice message indicator changing setting for 51 ...

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