CID TRBC162672, Owner'S Manual

Page: 57 / 68

Xtreme Tree Reaper Brush Cutter
May 2022
57
RGA (Returning Goods Authorization) Policy
If repairs are required, CID must obtain an RGA number from the manufacturer of the defective
part and proof of purchase. RGA and services are rendered by CID only. Any responsibility of
shipping costs on any item returned for repair is at the discretion of CID. All returned parts must
have:
1. A legible RGA number written on the outside of the package.
2. A Service Request Form.
3. The defective part.
RGA numbers are only valid for 30 days from the date of issue. All shipped replacement parts
will require a PO number from the original CID Customer. If the defective part is rendered non-
warranty, the PO number will be invoiced for the replacement. Should you have any problems
with your attachment, please follow the following procedures to obtain service.
1. Call the Warranty Department at (336) 859-2002 ext 215. You will need to provide the
model and serial number of the defective item(s), a description of the problem and have
photographs available.
2. Upon a warranted issue, visit www.cidattachments.com, click on the warranty tab, and fill
in the warranty information. CID will retain an RGA number from the manufacturer of the
defective part. If all the information above is fulfilled the manufacturer will issue an RGA
number.
3. Obtain a PO number from the original CID customer. PO numbers will be invoiced in the
event the defective part(s) is un-warranted
4. CID will ship a replacement part with a Service Request Form and RGA #. There will be a
call tag with the Manufacturer’s address and instructions for returning the defective part.
5. Once the defective part is warranted by the manufacturer, CID will be issued a credit and
the PO number will be void.
6. In the event the manufacturer renders that the attachment be returned to CID for repair,
CID will make arrangements for pickup and return. Repairs will be performed by CID quali-
fied technicians. Non-warranted issues will be discussed and repairs will be performed
upon agreement of the owner, and payment for parts and labor will be issued.
8.1 Return Goods Authorization Policy