DESIGN | MANUFACTURE | SUPPORT
18
Step 9
Always send a test call to demonstrate to the customer what will happen
when they send an alert for help.
Please emphasise that there are always
people in the monitoring centre ready to receive calls for help, and the user
should press their button as soon as they need assistance
.
•
Make sure the customer is wearing their personal help button.
•
Explain what will happen when they press their button in an emergency
situation.
•
To start a request for help, ask them to press their personal help button
while counting to three.
•
Show them the flashing lights around the outer edge of the personal help
button.
•
Explain how to stop an emergency activation being sent by pressing the
Cancel
button
on SEVEN during the pre-alarm period.
•
Ask them to listen to the voice messages, and point out the
flashing Help button while SEVEN is connecting to monitoring.
•
Wait for the operator to phone back and let the speakerphone pick up so
the customer can hear the operator speak. Have the customer introduce
themselves, to practise using the speakerphone system.
•
Let the operator disconnect the test call, and wait for SEVEN to hang up.
Multiple Report Lockout for Individual Devices:
If you need to send multiple activations, please be aware that SEVEN features
report lockout. This means if you press the same personal help button within
two (2) minutes* of the first activation, it will not send another alert to the
monitoring centre. This is designed to stop multiple alerts being sent to the
monitoring centre.
To send additional alerts you can either restart SEVEN by following
steps in Section 4.1.3, activate another personal help button that
is being used, or press the Help button on SEVEN.
Step 10
Place supplied customer User Guide under SEVEN for easy reference.
