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It will continue to twice dial all numbers programmed in sequential order,
however once a live call has been answered and responds with the appropriate
key then the dialler will cease to dial any more numbers. You can change
numbers and the message in the dialler whenever you desire.
Is a land line required for the CareAlert to operate or will it work with a mobile?
The CareAlert Smart Dialler needs a land line with dial tone to dial out for help.
It will at this stage not work in conjunction with a mobile phone. It will work
with a “fixed cellular terminal” that operates with a SIM card and presents a
dial tone. These can be obtained via ebay for around $50 but remember there
will be an ongoing cost for the SIM card.
Is it easy to accidentally activate the pendant by leaning on the button?
No, our pendant is unique in that it requires simultaneous pressure on the two
red buttons on the sides of the pendant. This is a design feature to prevent
accidental ambulance call out which is an issue with many other single button
pendants.
I have a wall phone high up in the kitchen – can the CareAlert still be connected
to it?
Yes it can. It does however mean that two cables will be seen joining the phone
with the Dialler on the bench below or mounted on the wall nearby. If you
have another phone port elsewhere it may be preferable to use that so that the
telecom cables cannot be seen. It is purely a matter of aesthetics.
I have ADSL Broadband and use a computer system and phone line - can I also
use a CareAlert at the same time?
Yes, you can. Where you have the usual filter splitter with an ‘ADSL’ port and a
‘phone’ port alongside one another you simply plug the CareAlert Smart Dialler
into the ‘phone’ port using the cable we provide in the pack and then your
phone connects to the rear of the dialer where it is marked ‘Tel’ for telephone
– see page 11
Will a caller ID display on my phone when mum or dad press their button for
help?
Yes, provided they do not have a blocked number. Although the Smart dialler is
doing the auto dial to you, it is still coming from the standard number at that
location.
How do I know if my battery requires replacement in the pendant?
The pendant battery is a 23A 12V battery available at most supermarkets. We
state that they should be replaced every 2-3 years; they will however continue
many more years in most instances. You can press the yellow centre button
(Local Nurse Call Button) on the pendant and you will see a blue light flash on
the pendant and also hear a loud door bell chime coming over the loud speaker
of the dialler indicating that your battery is communicating Ok with the dialler.
If battery is low you’ll hear a recorded message saying: “Your pendant battery
is low please change the battery”.
What happens in the event of a power failure to my premises?
The dialler has a 9V rechargeable battery backup which usually lasts for some
hours and will permit dialing for help during a power blackout. When the
power is restored the battery is recharged automatically back to full charge
by the dialler ready for the next power failure. This battery should be replaced
every 5 years.
Is it safe to wear the pendant if I have a pacemaker?
Yes, the pendant has no electromagnetic field that affects a pacemaker and
when activated sends a 433MHZ signal at a very low power rate (same strength
as a Roller Door and TV remote) which will not affect the pacemaker. If you
still have doubts then please give these stats to your cardiologist to receive
confirmation.
Can the pendant be worn as a wrist button?
Yes, we provide in the standard pack both a necklace and wristband and you
choose which you wish to attached to the button. The necklace is a soft nylon
and the wrist band is Velcro with a chrome buckle.
Can the necklace and wrist strap be replaced?
Yes you can go online to www.careAlert.com.au and order under accessories.
What if the first person on the dialler is away on holidays?
The Smart Dialler will dial that number and even if it should go to message
bank our dialler will then dial on to the next number you placed in its memory.
It does not take message bank as a live answer but plays the pre-recorded help
message onto the message bank of the person on holiday and then dials on.
