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The CareAlert Smart Dialler is currently the most flexible personal alert system available in the World.
You can choose to have your system Monitored through a 24/7 (Australian Based) security monitoring centre.
You can also decide to activate temporary monitoring when circumstances require it*. (*Conditions Apply)
For further information and pricing please call CareAlert on 1300 75 85 95.
monitorinG oPtionS AVAiLABLe
If you have chosen to have your system professionally monitored your system will operate differently to a
non-monitored system. The following points will clearly summarize what should happen if your Dialler is
activated in monitored mode.
1.
Immediately a voice message will be heard from the Smart dialler saying: “This is an emergency
situation”, followed by several seconds of siren sound. This is repeated once more. The emergency call
will then begin. Up until the emergency call begins, you will be able to cancel this call by pressing
the yellow button, however once the emergency call commences to dial out, you will not be able to
cancel the call. This feature is in keeping with the Australian Standards. The dialler will contact the 24/7
emergency monitoring centre by sending a code to their computer system – this code will identify your
details and your instructions as to what the monitoring centre should carry out on your behalf as per
the form you filled out.
2.
Once the monitoring centre has received your emergency call they will try to contact you via telephone.
This maybe through your CareAlert base station or other alternative contact numbers you provided.
3.
If no communication is established, then the monitoring centre will take the necessary action to ensure
the wellbeing of the person who activated the emergency call. This may include calling Emergency
services and family members.
4.
Once the call for help has been completed a comfort message will be played from the dialler. “Your
message has been sent and answered, please wait patiently for help to arrive.” 3 loud chimes follow
this to indicate help is on the way to your door. This message and the doorbell chime play twice over.
5.
With that accomplished the LED display now shows 3 horizontal flashing bars to indicate that activation
has taken place. This can be reset by pressing the yellow pendant button or tapping the LED display
button. This simply means that the Smart Dialler did receive a response from the receiver of the call.
in monitored mode the smart Dialler will also perform the following:
· Regular Silent Auto Tests performed to make sure the Dialler is operating correctly
· If Power Failure exceeds 3 Hours in duration:
The monitoring centre will be notified.
· If battery on pendant or base station becomes flat:
The monitoring centre will be notified.
Please note:
The above tests will be done silently. As a backup feature, if the monitoring centre fails to
receive your call for any reason your system will automatically call Triple Zero emergency services who will
send an Ambulance. You must ensure your SIM card is active (annual service fee applies).
