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USB Connection Problems

Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not

Work/"This device can perform faster" Message Appears (Windows)

If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of
USB 1.1. In this case, the printer works properly but printing or scanning speed may slow down due to the
communication speed.

Check

Check following to make sure your system environment supports Hi-Speed

USB connection.

• Does the USB port on your computer support Hi-Speed USB connection?
• Does the USB cable or the USB hub support Hi-Speed USB connection?

Be sure to use a certified Hi-Speed USB cable. We recommend that the USB cable be no longer than 10
feet / 3 meters or so.

• Does the operating system of your computer support Hi-Speed USB connection?

Install the latest update for your computer.

• Is the Hi-Speed USB driver working properly?

If necessary, obtain and install the latest version of the Hi-Speed USB driver for your computer.

Important

• For more information, contact the manufacturer of your computer, USB cable, or USB hub.

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Summary of Contents for TS9000 series

Page 1: ...TS9000 series Online Manual Overview Printing Copying Scanning Frequently Asked Questions English ...

Page 2: ...n the Cassette 49 Loading Envelopes 53 Placing a Printable Disc 57 Cautions When Printing on a Printable Disc 58 Before Placing a Printable Disc 59 Placing a Printable Disc 60 Removing a Printable Disc 62 Loading Originals 63 Loading Originals on the Platen Glass 64 Loading Based on Use 66 Supported Originals 69 How to Detach Attach the Document Cover 70 Inserting the Memory Card 72 Before Inserti...

Page 3: ...Cleaning Inside the Printer Bottom Plate Cleaning 107 Overview 109 Safety 111 Safety Precautions 112 Regulatory Information 113 WEEE EU EEA 115 Main Components and Their Use 125 Main Components 126 Front View 127 Rear View 130 Inside View 132 Operation Panel 133 Power Supply 134 Confirming that the Power Is On 135 Turning the Printer On and Off 136 Checking the Power Plug Power Cord 138 Unplugging...

Page 4: ...175 Default Network Settings 176 Another Printer Found with Same Name 178 Connecting to Another Computer via LAN Changing from USB to LAN Connection 179 Printing Network Settings 180 Changing LAN Connection Method Changing Wireless LAN Connection Method 185 Ensuring Optimal Printing Results 187 Transporting Your Printer 188 Legal Restrictions on Scanning Copying 189 Specifications 190 Information ...

Page 5: ...inter Driver Setup Window 228 Page Setup Dialog 229 Print Dialog 230 Canon IJ Printer Utility2 232 Display the Printing Status Screen 233 Instructions for Use Printer Driver 234 Installing Printer Driver 235 Printing Directly from Smartphone Tablet 236 Using Printer with Wireless Direct 237 Printing Photo Data 242 Printing Photographs Saved on Memory Card 243 Setting Items for Photo Printing Using...

Page 6: ...r Using Operation Panel 327 Setting Items for Scanning Using Operation Panel 332 Frequently Asked Questions 334 Network Settings and Common Problems 336 Connecting the Printer to a Network 339 Restrictions 341 Network Communication Problems 343 Cannot Find Printer on Network 344 Cannot Find Printer on Check Printer Settings Screen During Setup Windows 345 Cannot Find Printer on Check Printer Setti...

Page 7: ...g Printer s IP Address 358 Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Security Software Settings 359 Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Router Settings 360 Cannot Proceed beyond Printer Connection Screen Connect Cable Screen 361 Cannot Find Printer while Using Wireless LAN 363 Network Connec...

Page 8: ...annot Communicate with Printer via USB 411 Installation and Download Problems 412 Cannot Install MP Drivers 413 Updating MP Drivers in Network Environment Windows 415 Errors and Messages 416 An Error Occurs 417 Message Appears 419 List of Support Code for Error 426 List of Support Code for Error Paper Jams 428 1300 429 1303 431 1304 435 1313 438 Paper Is Jammed inside Printer 441 1000 444 1003 445...

Page 9: ...1890 453 2110 454 2900 457 2901 458 4103 459 5011 460 5012 461 5100 462 5200 463 5B00 464 6000 465 C000 466 ...

Page 10: ...e must be observed for safe operation Important Instructions including important information To avoid damage and injury or improper use of the product be sure to read these indications Note Instructions including notes for operation and additional explanations Basics Instructions explaining basic operations of your product Note Icons may vary depending on your product Touch enabled Device Users Wi...

Page 11: ...ther countries Note The formal name of Windows Vista is Microsoft Windows Vista operating system Copyright c 2003 2004 Apple Computer Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and th...

Page 12: ...vided in the Appendix below Derivative Works shall mean any work whether in Source or Object form that is based on or derived from the Work and for which the editorial revisions annotations elaborations or other modifications represent as a whole an original work of authorship For the purposes of this License Derivative Works shall not include works that remain separable from or merely link or bin...

Page 13: ...py of the attribution notices contained within such NOTICE file excluding those notices that do not pertain to any part of the Derivative Works in at least one of the following places within a NOTICE text file distributed as part of the Derivative Works within the Source form or documentation if provided along with the Derivative Works or within a display generated by the Derivative Works if and w...

Page 14: ...for any liability incurred by or claims asserted against such Contributor by reason of your accepting any such warranty or additional liability END OF TERMS AND CONDITIONS Part 1 CMU UCD copyright notice BSD like Copyright 1989 1991 1992 by Carnegie Mellon University Derivative Work 1996 1998 2000 Copyright 1996 1998 2000 The Regents of the University of California All Rights Reserved Permission t...

Page 15: ...3 Cambridge Broadband Ltd All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of condi...

Page 16: ...RACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 5 Sparta Inc copyright notice BSD Copyright c 2003 2009 Sparta Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Red...

Page 17: ...OWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Part 7 Fabasoft R D Software GmbH Co KG copyright notice BSD Copyright c Fabasoft R D Software GmbH Co KG 2003 oss fabasoft com Author Bernhard Penz Redistribution and use in ...

Page 18: ...d or other materials provided with the distribution Neither the name of Adobe Systems Incorporated nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WA...

Page 19: ...stribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the document...

Page 20: ...Basic Operation Printing Photos from a Computer Copying Printing Photos Printing a Disc Label from a Computer Copying a Disc Label 20 ...

Page 21: ...scribes how to print photos with My Image Garden 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width 21 ...

Page 22: ...fter closing the feed slot cover the paper information registration screen for the rear tray is displayed on the touch screen 6 Select the size and type of the loaded paper in the rear tray at Page size and Type and then select Register 22 ...

Page 23: ...gistered printer scanner and the installed applications 8 Click the Photo Print icon G 9 Click the folder H with photos you want to print 10 Click the photos I you want to print For Windows To select two or more photos at a time click photos while pressing the Ctrl key For Mac OS To select two or more photos at a time click photos while pressing the command key 23 ...

Page 24: ...the confirmation message appears then click Print The operation panel is opened and the paper output tray is pulled out automatically then printing will start Note My Image Garden lets you use images on your computer such as photos taken with a digital camera in a number of ways For Windows My Image Garden Guide For Mac OS 24 ...

Page 25: ...My Image Garden Guide 25 ...

Page 26: ...ion describes how to load originals and copy them to plain paper loaded in the cassette 1 Pull out the cassette A from the printer 2 Remove the cassette cover B 3 Load the paper stack WITH THE PRINT SIDE FACING DOWN 26 ...

Page 27: ...e To load A4 or Letter sized paper in the cassette extend the cassette 4 Align the paper guides C with the paper length and width 5 Mount the cassette cover and then insert the cassette into the printer 27 ...

Page 28: ...r the paper information registration screen for the cassette is displayed on the touch screen 6 Select the size of the loaded paper in the cassette at Page size and then select Register 7 Select Copy D on the HOME screen 8 Select Standard copy 28 ...

Page 29: ...ent cover 12 Confirm the paper settings then press the Black button or Color button G The operation panel is opened and the paper output tray is pulled out automatically then copying will start Important Do not open the document cover until copying is complete Note Your printer is equipped with many other convenient copy features Copying 29 ...

Page 30: ...s how to print photos on a memory card 1 Open the rear tray cover A and then pull up the paper support B 2 Open the feed slot cover C 3 Load paper vertically WITH THE PRINT SIDE FACING UP 4 Align the paper guides D with the paper width 30 ...

Page 31: ...tly After closing the feed slot cover the paper information registration screen for the rear tray is displayed on the LCD 6 Select the size and type of the loaded paper in the rear tray at Page size and Type and then select Register 31 ...

Page 32: ...left through the photos F and select one 9 Confirm the paper settings then touch the Color button G The operation panel is opened and the paper output tray is pulled out automatically then printing will start Important Do not remove the memory card during printing Data on the memory card may be damaged Note Your printer is equipped with many other convenient photo print features Printing Photo Dat...

Page 33: ...ge asking you to load the printable disc is displayed Doing so can damage the printer 1 Click the My Image Garden icon A in Quick Menu The Guide Menu screen is displayed Note The number and types of icons displayed vary depending on your region the registered printer scanner and the installed applications 2 Click the Disc Label icon B 3 Specify the theme Paper Size etc C 33 ...

Page 34: ...to print onto the disc label Note The layout may not be as expected depending on the photo information or analysis results of the selected images 7 Edit the disc label F You can change the background or add texts For Windows My Image Garden Guide For Mac OS My Image Garden Guide 8 Click Print G 34 ...

Page 35: ...OS click OK when the confirmation message appears then click Print When the confirmation message appears again click OK 11 When the message asking you to load the printable disc is displayed open the operation panel J and then pick out the disc tray from the disc tray storage compartment K 35 ...

Page 36: ...tray guide is almost aligned with the arrow on the disc tray 14 Start printing For Windows click Start Printing on the dialog screen For Mac OS tap OK on the touch screen The disc tray is drawn into the printer then printing will start After printing is complete pull the disc tray out from the printer Note My Image Garden enables you to print photos onto the disc label with various layouts 36 ...

Page 37: ... For Windows My Image Garden Guide For Mac OS My Image Garden Guide 37 ...

Page 38: ...abel of an existing disc BD DVD CD etc and print it on a printable disc 1 Select Copy A on the HOME screen 2 Select Disc label B 3 Specify the print area of the printable disc as necessary Tap Outer circle or Inner circle C specify the print area then tap OK D 38 ...

Page 39: ... may be reduced by printing with less ink 5 Open the document cover F 6 Load the copy source BD DVD CD etc WITH ITS LABEL SIDE DOWN on the platen glass 7 Close the document cover 8 Select OK on the touch screen 9 Confirm the print settings then touch the Black button or Color button G 39 ...

Page 40: ...ut the disc tray from the disc tray storage compartment I 11 Place the printable disc with the printable surface facing up on the disc tray 12 Insert the disc tray into the disc tray guide Insert the disc tray straight until the white line on the disc tray guide is almost aligned with the arrow on the disc tray 40 ...

Page 41: ...the printer then copying will start After copying is complete pull the disc tray out from the printer Important Do not open the document cover until copying is complete Note Your printer is equipped with many other disc label print features Disc Label Printing 41 ...

Page 42: ...Handling Paper Originals Ink Tanks Printable Disc Memory Card etc Loading Paper Placing a Printable Disc Loading Originals Inserting the Memory Card Replacing Ink Tanks 42 ...

Page 43: ...Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes 43 ...

Page 44: ...Media Types Note When printing select the correct page size and media type If you select the wrong page size or media type the printer may feed paper from the wrong paper source or may not print with the proper print quality For details on how to load paper in each paper source see below Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes 44 ...

Page 45: ...paper or Canon Red Label Superior WOP111 Canon Océ Office Colour Paper SAT213 For the page size and paper weight you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and ...

Page 46: ...open them and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING UP 4 Slide the paper guides D to align them with both sides of the paper stack Do not slide the paper guides too hard against the paper The paper may not be fed properly 46 ...

Page 47: ...ng paper in the landscape orientation F can cause paper jams Note Do not load sheets of paper higher than the load limit mark G 5 Close the feed slot cover H gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 47 ...

Page 48: ... size and type of the loaded paper in the rear tray at Page size and Type and then select Register When printing starts the operation panel is opened and the paper output tray is pulled out automatically Note When printing select the size and type of the loaded paper on the print settings screen of the operation panel or printer driver 48 ...

Page 49: ...ght you can use for this printer see Supported Media Types 1 Prepare paper Align the edges of paper If paper is curled flatten it Note Align the edges of paper neatly before loading Loading paper without aligning the edges may cause paper jams If paper is curled hold the curled corners and gently bend them in the opposite direction until the paper becomes completely flat For details on how to flat...

Page 50: ...NG DOWN and place it in the center of the cassette Important Always load paper in the portrait orientation E Loading paper in the landscape orientation F can cause paper jams Note Align the paper stack with the edge of the cassette as shown in the figure below If the paper stack is in contact with the protrusion G the paper may not be fed properly 50 ...

Page 51: ...nto place 7 Slide the paper guide J on the right to align the right and left guides with both sides of the paper stack Do not slide the paper guides too hard against the paper The paper may not be fed properly Note Do not load sheets of paper higher than the load limit mark K Keep the paper stack height below the tabs L of the paper guides 8 Mount the cassette cover and then insert the cassette in...

Page 52: ...layed on the touch screen 9 Select the size and type of the loaded paper in the cassette at Page size then select Register When printing starts the operation panel is opened and the paper output tray is pulled out automatically Note When printing select the size and type of the loaded paper on the print settings screen of the operation panel or printer driver 52 ...

Page 53: ... Envelopes whose gummed flaps are already moistened and adhesive 1 Prepare envelopes Press down on all four corners and edges of the envelopes to flatten them If the envelopes are curled hold the opposite corners and gently twist them in the opposite direction If the corner of the envelope flap is folded flatten it Use a pen to press the leading edge in the inserting direction flat and sharpen the...

Page 54: ...IDE FACING UP Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up Up to 10 envelopes can be loaded at once 4 Slide the paper guides D to align them with both sides of the envelopes Do not slide the paper guides too hard against the envelopes The envelopes may not be fed properly 54 ...

Page 55: ...Note Do not load envelopes higher than the load limit mark E 5 Close the feed slot cover F gently Important If the feed slot cover is open paper cannot be fed Be sure to close the feed slot cover 55 ...

Page 56: ...envelopes in the rear tray at Page size and Type and then select Register When printing starts the operation panel is opened and the paper output tray is pulled out automatically Note The printer may make operating noise when feeding envelopes After loading envelopes select the size and type of the loaded envelopes on the print settings screen of the printer driver 56 ...

Page 57: ...Placing a Printable Disc Cautions When Printing on a Printable Disc Before Placing a Printable Disc Placing a Printable Disc Removing a Printable Disc 57 ...

Page 58: ...ose the disc to direct sunlight to dry the ink Do not touch the printing surface until the ink has dried Do not attach the disc tray while the printer is in operation Do not remove the disc tray while printing on printable discs Doing so may damage the printer the disc tray or the disc Do not get dirt or scratches on the reflectors of the disc tray The printer may not be able to recognize loading ...

Page 59: ...surface The disc tray may be stored in the disc tray storage compartment of the paper output tray 4 72 inches 12 cm printable disc Obtain a printable disc with a label surface compatible with inkjet printing Note A printable disc differs from regular disc BD DVD CD etc in that its label surface has been specially processed to be printed on by an inkjet printer 59 ...

Page 60: ... printer 1 When the message asking you to load the printable disc is displayed open the operation panel A and then pick out the disc tray from the disc tray storage compartment B 2 Place the printable disc with the printable surface facing up Important Make sure that there is no dirt on the disc tray before placing a printable disc on the disc tray When placing a printable disc on the disc tray do...

Page 61: ...n this case follow the on screen instructions to attach the disc tray 4 Insert the disc tray straight until the white line on the disc tray guide is almost aligned with the arrow on the disc tray Important Do not insert the disc tray beyond the white line on the disc tray guide 61 ...

Page 62: ...ay Note Dry the printing surface sufficiently before removing the disc If you see printing on the disc tray or the transparent parts on inner or outer diameter of the printable disc wipe them off after the printing surface has dried 3 Store the disc tray into the disc tray storage compartment When not using the disc tray insert it straight into the disc tray storage compartment 62 ...

Page 63: ...Loading Originals Loading Originals on the Platen Glass Loading Based on Use Supported Originals How to Detach Attach the Document Cover 63 ...

Page 64: ... observe the following when loading the original on the platen glass Do not place any objects weighing 4 4 lb 2 0 kg or more on the platen glass Do not put any pressure of 4 4 lb 2 0 kg or more on the platen glass such as pressing down the original Failure to observe the above may cause the scanner to malfunction or the platen glass to break 3 Close the document cover gently 64 ...

Page 65: ...Important After loading the original on the platen glass be sure to close the document cover before starting to copy or scan 65 ...

Page 66: ...s select Document or Photo for Doc type and specify a standard size A4 Letter etc for Scan size to scan originals With a software application on a computer scan text documents magazines or newspapers select a standard size A4 Letter etc to scan originals Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass and align it with the alignment mark Portions placed on the diagonally s...

Page 67: ... cannot be scanned Loading Two or More Originals on the platen glass Scan two or more printed photos in Photo copy In Scan select Auto scan for Doc type to scan two or more printed photos postcards or business cards select Photo for Doc type and specify Auto multi scan for Scan size to scan two or more originals Scan two or more printed photos postcards or business cards with a software applicatio...

Page 68: ...nsates for the originals placed at an angle of up to approximately 10 degrees Slanted photos with a long edge of 7 1 inches 180 mm or more cannot be corrected Non rectangular or irregular shaped photos such as cut out photos may not be scanned properly 68 ...

Page 69: ...Printed photo postcard business card or disc BD DVD CD etc Size width x height Max 8 5 x 11 7 inches 216 x 297 mm Note When loading a thick original such as a book on the platen glass you can load it by removing the document cover from the printer How to Detach Attach the Document Cover 69 ...

Page 70: ...ing the document cover Hold up the document cover vertically and then tip it back Attaching the document cover Fit both hinges A of the document cover into the holder B and insert both hinges of the document cover vertically as illustrated below 70 ...

Page 71: ...71 ...

Page 72: ...Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card 72 ...

Page 73: ... 3 compliant The memory card may not be compatible with the printer if it is formatted on a computer Memory Cards that Do Not Require a Card Adapter SD Secure Digital memory card SDHC memory card Memory Cards that Require a Card Adapter Be sure to attach the special card adapters to the following memory cards before inserting into the card slot miniSD Card miniSDHC Card Use the special SD Card Ada...

Page 74: ...printer accepts images scanned and saved with the printer when Doc type is set to Photo and Format is set to JPEG file extension jpg Note This device incorporates exFAT technology licensed from Microsoft 74 ...

Page 75: ...itable from PC Setting Up Card Slot as Memory Card Drive of Computer When you use a computer to edit or enhance photos saved on a memory card be sure to print them from the computer If you use the operation panel the photos may not be printed properly 1 Prepare your memory card Attach a special card adapter if your memory card requires one Before Inserting the Memory Card 2 Turn on the power 3 Ins...

Page 76: ... into the slot any further This can damage the printer or the memory card Make sure that the memory card is correctly oriented before inserting it into the card slot If you force the memory card into the card slot in the wrong orientation the memory card or the printer can be damaged 76 ...

Page 77: ...er 1 Make sure that the Access lamp is lit and remove the memory card Hold the part of the memory card that is protruding and remove it straightforward from the printer Important Do not remove the memory card while the Access lamp is flashing The Access lamp flashes while the printer is reading or writing data from to the memory card If you remove the memory card or turn off the power while the Ac...

Page 78: ...Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the Touch Screen Checking the Ink Status with the Ink Lamps 78 ...

Page 79: ...en you need to replace an ink tank follow the procedure below 1 Make sure that the power is turned on 2 Open the scanning unit cover The print head holder moves to the replacement position Caution Do not hold the print head holder to stop or move it forcibly Do not touch the print head holder until it stops completely Important Do not touch the metallic parts or other parts inside the printer If t...

Page 80: ...the same time Be sure to replace ink tanks one by one when replacing two or more ink tanks For details on ink lamp flashing speed see Checking the Ink Status with the Ink Lamps 4 Take a new ink tank out of its package remove the orange tape B completely then remove the protective film C completely Important Handle an ink tank carefully Do not drop or apply excessive pressure to it If the orange ta...

Page 81: ... ink tank with the Y shape air hole D blocked ink may splash Do not touch the inside of the orange protective cap E or the open ink port F The ink may stain your hands if you touch them Do not reattach the protective cap E once you have removed it Discard it according to the local laws and regulations regarding disposal of consumables 7 Insert the front end of the ink tank into the print head at a...

Page 82: ...ink tank in the correct position according to the label on the print head holder You cannot print unless all the ink tanks are installed Be sure to install all the ink tanks 9 Close the scanning unit cover To close the scanning unit cover hold it up once then take it down gently If a message is displayed on the screen select OK Caution When closing the scanning unit cover be careful not to get you...

Page 83: ...emoved Use a new ink tank for replacement Installing a used ink tank may cause the nozzles to clog Furthermore with such an ink tank the printer will not be able to inform you when to replace the ink tank properly Once an ink tank has been installed do not remove it from the printer and leave it out in the open This will cause the ink tank to dry out and the printer may not operate properly when i...

Page 84: ...int quality may not be satisfactory if printing is continued under this condition Note The above screen shows estimated ink levels Tapping Ink number displays the Ink number screen for checking ink numbers Tapping Print no on this screen enables you to print ink numbers Tapping Order ink now displays the QR code for accessing the ink purchasing site Cost of connecting to Internet is to be born by ...

Page 85: ...A repeats The ink is running low Prepare a new ink tank The resulting print quality may not be satisfactory if printing is continued under this condition Flashing fast at around 1 second intervals Lighting for 1 second B repeats The ink tank is installed in the wrong position Or The ink has run out Make sure that the ink tank is installed in the correct position as indicated by the label on the pr...

Page 86: ...of the ink tank then press on the top of the ink tank until the ink tank clicks into place If the ink lamp is still off after reinstalling the ink tank there has been an error and the printer cannot print Check the error message displayed on the touch screen An Error Occurs Note You can also check the ink status on the computer screen For Windows Checking Ink Status from Your Computer For Mac OS C...

Page 87: ...Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer Windows Performing Maintenance Functions from Your Computer Mac OS Cleaning 87 ...

Page 88: ...If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 88 ...

Page 89: ... that the lamp on the ink tank is lit If the lamp is flashing or off take appropriate action Checking the Ink Status with the Ink Lamps Increasing the print quality setting in the printer driver may improve the print result For Windows Changing the Print Quality and Correcting Image Data For Mac OS Changing the Print Quality and Correcting Image Data When the Print Results Are Blurred or Uneven St...

Page 90: ...ead deeply From the printer Deep Print Head Cleaning From the computer For Windows Cleaning the Print Heads For Mac OS Cleaning the Print Heads Note When you have performed the procedure until step 4 and the problem has not been resolved turn off the power and clean the print head deeply again after 24 hours If the problem is still not resolved the print head may be damaged Contact the service cen...

Page 91: ... For Mac OS Adjusting Print Head Position 91 ...

Page 92: ...d plain paper in the cassette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a message is displayed on the screen follow the directions in the message to complete registration Note Be sure to load paper in the cassette Even if you load paper on the rear tray the nozzle check patter...

Page 93: ...elect Yes The operation panel is opened and the paper output tray is pulled out automatically The nozzle check pattern will be printed and two pattern confirmation screens will appear on the touch screen 7 Examine the nozzle check pattern 93 ...

Page 94: ...re are missing lines in the pattern C or horizontal white streaks in the pattern D A No missing lines No horizontal white streaks B Lines are missing Horizontal white streaks are present E Number of sheets printed so far 2 Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen 94 ...

Page 95: ...aning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the Print Head If the pattern D or any color in the pattern C is not printed Example Magenta pattern is not printed The cleaning is required Select Also B then select Yes on the cleaning confirmation screen The printer starts cleaning the print head Cleaning the P...

Page 96: ... of A4 or Letter sized plain paper in the cassette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a message is displayed on the screen follow the directions in the message to complete registration Note Be sure to load paper in the cassette Even if you load paper on the rear tray th...

Page 97: ... of the print head This takes about 1 minute The pattern print confirmation screen will appear 7 Select Yes The operation panel is opened and the paper output tray is pulled out automatically The nozzle check pattern will be printed 8 Examine the nozzle check pattern Note If the problem is not resolved after cleaning the print head twice clean the print head deeply 97 ...

Page 98: ...tter sized plain paper in the cassette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a message is displayed on the screen follow the directions in the message to complete registration Note Be sure to load paper in the cassette Even if you load paper on the rear tray the nozzle che...

Page 99: ...Yes The operation panel is opened and the paper output tray is pulled out automatically The nozzle check pattern will be printed 8 When the completion message appears select OK 9 Examine the nozzle check pattern If a particular color is not printed properly replace the ink tank of that color If the problem is not resolved turn off the power and clean the print head deeply again after 24 hours If t...

Page 100: ... turned on 2 Load a sheet of A4 or Letter sized plain paper in the cassette After pushing the cassette back the paper information registration screen is displayed on the touch screen Select A4 or Letter for Page size then select Register If a message is displayed on the screen follow the directions in the message to complete registration Note Be sure to load paper in the cassette Even if you load ...

Page 101: ...lled out automatically The print head alignment sheet will be printed Important Do not touch any printed part on the print head alignment sheet If the sheet is stained or wrinkled it may not be scanned properly 7 When the message Did the patterns print correctly appears confirm that the pattern is printed correctly then select Yes 101 ...

Page 102: ...n the platen glass until adjusting the print head position is complete If the error message appears on the touch screen select OK to release the error then take appropriate action An Error Occurs 10 When the completion message appears select OK Remove the print head alignment sheet on the platen glass Note If the print results are still not satisfactory after adjusting the print head position as d...

Page 103: ...w an illustration showing the status of the ink appears Estimated ink levels You can check the types and levels of ink When ink levels are running low or an error occurs because there is no ink a notification icon will appear If you place the cursor on the ink tank it will display the ink model number and the ink levels Note Click to check which ink tanks the printer uses Click Update to display t...

Page 104: ...Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer Bottom Plate Cleaning Cleaning Cassette Pads 104 ...

Page 105: ...creen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Roller cleaning The confirmation screen will appear 5 Select Yes 6 Select Rear tray or Cassette to clean the paper feed roller 7 Follow the message to remove any paper from the paper source If you clean the paper feed roller of cassette remove any paper from the casset...

Page 106: ...he three sheets of A4 or Letter sized plain paper 10 Select OK The printer starts cleaning The cleaning will be complete when the paper is ejected 11 When the completion message appears select OK If the problem is not resolved after cleaning the paper feed roller contact the service center 106 ...

Page 107: ... sure that the power is turned on 2 Select Setup on the HOME screen Using the Operation Panel The setup menu screen will appear 3 Select Maintenance The Maintenance screen will appear 4 Select Bottom plate cleaning The confirmation screen will appear 5 Select Yes 6 Follow the message to remove any paper from the rear tray then select OK 7 Fold a single sheet of A4 or Letter sized plain paper in ha...

Page 108: ...rform Bottom Plate Cleaning again 10 When the completion message appears select OK Note When performing Bottom Plate Cleaning again be sure to use a new piece of paper If the problem is not resolved after performing cleaning again the protrusions inside the printer may be stained Wipe off any ink from the protrusions using a cotton swab or the like Important Be sure to turn off the power and unplu...

Page 109: ... Settings from Operation Panel Changing Printer s Setting Using Web Browser Network Connection Network Connection Tips Network Settings IJ Network Device Setup Utility Windows IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Ensuring Optimal Printing Results Ink Tips Printing Tips Check Paper Settings Before Printing Set Rear Tray Cassette Paper Information After Loading...

Page 110: ...Transporting Your Printer Legal Restrictions on Scanning Copying Specifications 110 ...

Page 111: ...Safety Safety Precautions Regulatory Information WEEE EU EEA 111 ...

Page 112: ...g of the printer causes injury For the printer s weight refer to the Specifications Do not place any object on the printer Especially do not place metal objects paper clips staples etc or containers of flammable solvents alcohol thinners etc on top of the printer Do not transport or use the printer on a slant vertically or upside down as the ink may leak and damage the printer When loading a thick...

Page 113: ...rient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules Do not make any changes...

Page 114: ... une distance de 20 cm ou plus entre le dispositif rayonnant et le corps à l exception des extrémités mains poignets pieds et chevilles Environmental Information Reducing your environmental impact Power Consumption and Operational Modes The amount of electricity a device consumes depends on the way the device is used This product is designed and set in a way to allow you to reduce the power consum...

Page 115: ...ronik Altgeräte 2012 19 EU und nationalen Gesetzen nicht über den Hausmüll entsorgt werden darf Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden Dies kann z B durch Rückgabe beim Kauf eines ähnlichen Produkts oder durch Abgabe bei einer autorisierten Sammelstelle für die Wiederaufbereitung von Elektro und Elektronik Altgeräten geschehen Der unsachgemäße Umgang mit Alt...

Page 116: ...die veel voorkomen in elektrische en elektronische apparatuur EEA Bovendien werkt u door een juiste afvoer van dit product mee aan het effectieve gebruik van natuurlijke hulpbronnen Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of het afvalverwerkingsbedrijf U kunt ook het sch...

Page 117: ... de deixalles domèstiques de la vostra localitat Per a més informació sobre la devolució i el reciclatge de productes RAEE visiteu www canon europe com weee Solo per Unione Europea e SEE Norvegia Islanda e Liechtenstein Questo simbolo indica che il prodotto deve essere oggetto di raccolta separata in conformità alla Direttiva RAEE 2012 19 UE e alla normativa locale vigente Il prodotto deve essere ...

Page 118: ...ler produktet skal afleveres på et godkendt indsamlingssted for elektronikaffald Forkert håndtering af denne type affald kan medføre negative konsekvenser for miljøet og menneskers helbred på grund af de potentielt sundhedsskadelige stoffer der generelt kan forefindes i elektrisk og elektronisk udstyr Når du foretager korrekt bortskaffelse af det pågældende produkt bidrager du til effektiv brug af...

Page 119: ...Euroopan unionin sekä ETA n Norja Islanti ja Liechtenstein alueelle Tämä tunnus osoittaa että sähkö ja elektroniikkalaiteromua koskeva direktiivi SER direktiivi 2012 19 EU sekä kansallinen lainsäädäntö kieltävät tuotteen hävittämisen talousjätteen mukana Tuote on vietävä asianmukaiseen keräyspisteeseen esimerkiksi kodinkoneliikkeeseen uutta vastaavaa tuotetta ostettaessa tai viralliseen sähkö ja e...

Page 120: ...y Vaše spolupráce na správné likvidaci tohoto výrobku současně napomůže efektivnímu využívání přírodních zdrojů Další informace o místech sběru vašeho odpadního zařízení k recyklaci vám sdělí místní úřad vaší obce správní orgán vykonávající dozor nad likvidací odpadu sběrny OEEZ nebo služba pro odvoz komunálního odpadu Další informace týkající se vracení a recyklace OEEZ naleznete na adrese www ca...

Page 121: ...rópskej únie a EHP Nórsko Island a Lichtenštajnsko Tento symbol znamená že podľa Smernice 2012 19 EÚ o odpade z elektrických a elektronických zariadení OEEZ a podľa platnej legislatívy Slovenskej republiky sa tento produkt nesmie likvidovať spolu s komunálnym odpadom Produkt je potrebné odovzdať do určenej zberne napr prostredníctvom výmeny za kúpu nového podobného produktu alebo na autorizované z...

Page 122: ...s ar vietējo pašvaldību atkritumu savākšanas atbildīgo dienestu pilnvarotu EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei apmeklējiet tīmekļa vietni www canon europe com weee Tik Europos Sąjungai ir EEE Norvegijai Islandijai ir Lichtenšteinui Šis ženklas reiškia kad gaminio negalima išmesti s...

Page 123: ... обикновено са свързани с ЕЕО В същото време Вашето съдействие за правилното изхвърляне на този продукт ще допринесе за ефективното използване на природните ресурси Повече информация относно местата където може да предавате излязло от употреба оборудване за рециклиране може да получите от местните власти от органа отговорен за отпадъците и от одобрена система за излязло от употреба ЕЕО или от Ваша...

Page 124: ...om uredu komunalnoj službi odobrenom WEEE programu ili službi za odlaganje kućnog otpada Ostale informacije o vraćanju i recikliranju WEEE proizvoda potražite na www canon europe com weee Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom u skladu sa WEEE Direktivom 2012 19 EU i nacionalnim zakonima Ovaj proizvod treba predati određenom centru za...

Page 125: ...Main Components and Their Use Main Components Power Supply Using the Operation Panel 125 ...

Page 126: ...Main Components Front View Rear View Inside View Operation Panel 126 ...

Page 127: ...falling into the feed slot Open it to slide the paper guides and close it before printing 4 paper support Extend to load paper in the rear tray 5 rear tray cover Open to load paper in the rear tray 6 rear tray Load paper here Two or more sheets of the same size and type of paper can be loaded at the same time and fed automatically one sheet at a time Loading Paper in the Rear Tray Loading Envelope...

Page 128: ... 11 paper output tray Comes out automatically when the printer starts printing Printed paper is ejected 12 paper output support Extend to support ejected paper 13 card slot Insert a memory card Before Inserting the Memory Card 14 Access lamp Lights or flashes to indicate the memory card status Inserting the Memory Card 15 disc tray storage compartment The disc tray supplied with the printer can be...

Page 129: ... 17 platen glass Load an original here 129 ...

Page 130: ...pen when removing jammed paper 3 power cord connector Plug in the supplied power cord 4 wired LAN connector Plug in the LAN cable to connect the printer to a LAN 5 USB port Plug in the USB cable to connect the printer with a computer Important Do not touch the metal casing 130 ...

Page 131: ... Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer 131 ...

Page 132: ...k to check the ink lamp or to remove jammed paper inside the printer 2 ink lamps Lights or flashes to indicate the ink tank status Checking the Ink Status with the Ink Lamps 3 print head holder The print head is pre installed Note For details on replacing an ink tank see Replacing Ink Tanks 132 ...

Page 133: ...over is closed 2 touch screen Displays messages menu items and the operational status Directly touch the screen lightly with your finger tip to select a menu item or displayed button You can also preview photos on a memory card before printing Basic Operation of the touch screen 3 NFC Near Field Communication mark Pass an NFC enabled smartphone etc with a Canon NFC compliant application installed ...

Page 134: ...Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug Power Cord Unplugging the Printer 134 ...

Page 135: ... is on Note It may take a while for the printer to start printing immediately after you turn on the printer The touch screen display will turn off if the printer is not operated for about 10 minutes To restore the display press any button except the ON button or touch the touch screen The print operation from a computer can also restore the display 135 ...

Page 136: ... displayed on the touch screen see An Error Occurs You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network This feature is set to off by default From the printer ECO settings From the computer For Windows Managing the Printer Power For Mac OS Managing the Printer Power Turning off the printer 1 Press th...

Page 137: ... Note You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval This feature is set to on by default From the printer ECO settings From the computer For Windows Managing the Printer Power For Mac OS Managing the Printer Power 137 ...

Page 138: ...r cord is hot The power plug power cord is rusty The power plug power cord is bent The power plug power cord is worn The power plug power cord is split Caution If you find anything unusual with the power plug power cord described above Unplugging the Printer and call for service Using the printer with one of the unusual conditions above may cause a fire or an electric shock 138 ...

Page 139: ...ause drying or clogging of the print head and print quality may be reduced 1 Press the ON button to turn the printer off Note After pressing the ON button the confirmation screen asking if you retract the paper output tray will appear on the touch screen To retract the paper output tray select Yes 2 Confirm that the POWER lamp is off 3 Unplug the power cord The specification of the power cord diff...

Page 140: ...er to access various functions or settings Important When operating the touch screen make sure to avoid the followings which may cause the printer to malfunction or damage the printer Strongly pressing the touch screen Pressing the touch screen with other than your finger especially with sharpened tips such as on ballpoint pens pencils or nails Touching the touch screen with wet or dirty hands Pla...

Page 141: ...ously keep touching the forward or back mark Flick Flick your finger on the screen up down left or right Use to switch menus or move forward or backward through photos Drag While lightly touching the screen move your finger up down left or right Use to view lists of items or move sliders 141 ...

Page 142: ...nformation or to change the network settings The icon differs depending on the network of use or the network status Wireless LAN is enabled and the printer is connected to the wireless router Note Depending on the signal state the icon will change Signal strength 81 or more You can use the printer over a wireless LAN without any problems Signal strength 51 or more The problem such as the printer c...

Page 143: ...ud s Main screen You can use the services of PIXMA MAXIFY Cloud Link F Setup Displays the printer s setting menus or the maintenance menus G Quick guide Displays the guides how to loading paper or how to replace the ink tank or the troubleshooting Buttons on the touch screen While operating on the touch screen some buttons are displayed on the touch screen H HOME button Displays the HOME screen I ...

Page 144: ...Returns the touch screen to the previous screen L Stop button Cancels operation when print copy or scan job is in progress 144 ...

Page 145: ...ging Settings Changing Printer Settings from Your Computer Windows Changing Printer Settings from Your Computer Mac OS Changing Settings from Operation Panel Changing Printer s Setting Using Web Browser 145 ...

Page 146: ...Changing Printer Settings from Your Computer Mac OS Registering a Changed Printing Profile Managing the Printer Power Changing the Printer Operation Mode 146 ...

Page 147: ... Printing Profile 1 In the Print dialog set the necessary items 2 Select Save Current Settings as Preset from the Presets 3 Save the settings In the displayed dialog enter a name in Preset Name and if necessary set Preset Available For Then click OK Important There are also print settings that cannot be saved to preset Using Registered Printing Profile 1 On Presets in the Print dialog select the n...

Page 148: ...deleted In the print dialog select Show Presets in the Presets section Then in the dialog that appears select the name of the printing profile to be deleted 2 Delete the printing profile Click Delete and click OK The selected printing profiles will be deleted from Presets 148 ...

Page 149: ...received The Auto Power Off function automatically turns off the printer when there are no operations from the printer driver or the printer for a specified period of time 1 Select Power Settings from the pop up menu on the Canon IJ Printer Utility2 2 Check that the printer is on and then click Auto Power A dialog appears Note If the printer is off or if communication between the printer and the c...

Page 150: ...When the confirmation message appears click OK The setting is enabled after this When you want to disable this function select Disable from the list according to the same procedure 150 ...

Page 151: ...the disc tray during disc label printing and displays a message if a disc is not loaded Check this check box to print with detecting whether a printable disc is loaded Uncheck this check box to print without detecting whether a printable disc is loaded Important If you leave this check box unchecked the printer may print to the disc tray even if a printable disc is not loaded on the disc tray Ther...

Page 152: ...nd the paper information registered on the printer do not match this setting disables the message display and allows you to continue printing To disable detection of paper setting mismatches select this check box 3 Apply the settings Click Apply and when the confirmation message appears click OK The printer operates with the modified settings hereafter 152 ...

Page 153: ...from Operation Panel Setting Items on Operation Panel Print settings LAN settings Device user settings PictBridge print settings Language selection Firmware update Feed settings Reset setting Web service setup System information ECO settings Quiet setting 153 ...

Page 154: ... Extended copy amount as an example 1 Make sure printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select Device settings The Device settings screen is displayed 5 Select a setting item to adjust The setting screen for the selected item is displayed 6 Select a setting item 7 Select a setting to specify 154 ...

Page 155: ...For more on setting items on the operation panel Setting Items on Operation Panel 155 ...

Page 156: ...e user settings Web service setup Language selection ECO settings Quiet setting Items for Paper Printing Print settings Feed settings PictBridge print settings Items for Maintenance Management System information Firmware update LAN settings Reset setting 156 ...

Page 157: ...isc print area You can adjust the disc printing area if the image is not aligned with the printable disc You can adjust the printing area in increments of 0 003 inches 0 1 mm between 0 03 inches 0 9 mm and 0 03 inches 0 9 mm Auto photo fix setting When ON is selected you can select whether to print photos using the Exif information recorded in the image files in the following cases Auto photo fix ...

Page 158: ...Important For Letter sized or Legal sized paper you can adjust the left right margins between 0 06 inch 1 5 mm and 0 06 inch 1 5 mm even if you specify the value over 0 06 inch 1 5 mm 158 ...

Page 159: ...ess LAN using a wireless router supporting a Wi Fi Protected Setup WPS push button method Follow the on screen instructions during setup Other setup Advanced setup Select when you perform settings for wireless LAN manually You can specify multiple WEP keys WPS PIN code method Select when you perform settings for wireless LAN using a wireless router supporting a Wi Fi Protected Setup WPS PIN code m...

Page 160: ...X XXXXXXXXXXXXX up to 52 characters Root cert thumbprint SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Root cert thumbprint SHA 256 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XX represents alphanumeric characters Wireless Direct Wireless Direct active inactive Enables disables Wireless Direct Update SSID password Selecting Yes updates the identifier SSID and passw...

Page 161: ...characters IPv4 default gateway XXX XXX XXX XXX 12 characters IPv6 address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 32 characters MAC address of wireless LAN XX XX XX XX XX XX 12 characters Printer name XXXXXXXXXXXXXXX up to 15 characters Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX up to 52 characters Wireless Direct device name XXXXXX XXXXXXseries No of devices con...

Page 162: ...X XXXX XXXX XXXX XXXX XXXX 32 characters MAC address of wired LAN XX XX XX XX XX XX 12 characters Printer name XXXXXXXXXXXXXXX up to 15 characters Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX up to 52 characters Root cert thumbprint SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Root cert thumbprint SHA 256 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX X...

Page 163: ...r for Mac OS Enable disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings Service name Specifies the Bonjour service name You can use up to 48 characters for the name Note You cannot use the same service name as that already used for other LAN connected devices LPR protocol setting Enables disables the LPR setting RAW protocol Enables disables RAW printing LLMN...

Page 164: ...setting Selecting Enable allows you to activate discontinuous reception when the printer is connected to a device compatible with wired LAN IPsec settings Selecting Active allows you to specify the IPsec security 164 ...

Page 165: ...to Not writable from PC When you turn off the printer Writable from USB PC will be canceled and the setting is returned to Not writable from PC when you turn on the printer next time When Writable from USB PC is selected the auto power off setting is inactive For more on the auto power off setting ECO settings Sound control Selects the volume Keypad volume Selects the beep volume when tapping the ...

Page 166: ...nd Energy saving settings on the HOME screen ECO settings Document removal reminder Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen glass after scanning Important Depending on the type of original or the state of the document cover forgetting to remove the original may not be detected Auto retract paper output tray When ON is s...

Page 167: ...Language selection Changes the language for the messages and menus on the touch screen 167 ...

Page 168: ...re update is not complete check the following and take an appropriate action Check the network settings such as a wireless router If Cannot connect to the server is displayed on the touch screen select OK and try again after a while Check current version You can check the current firmware version Update notification setting When Yes is selected and the firmware update is available the screen to in...

Page 169: ...ying is displayed Select Yes to apply the registered settings to copying For more on the combination of paper settings you can specify by the printer driver or on the touch screen For Windows Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size For Mac OS Paper Settings on the Printer Driver and the Printer Media Type Paper...

Page 170: ...ing setting only Sets only the device information sending settings back to the default Reset all Sets all settings you made to the printer back to the default The administrator password specified by Remote UI or IJ Network Device Setup Utility reverts to the default setting Note You cannot set the following setting items back to the default The language displayed on the touch screen The current po...

Page 171: ...sion Displays the current firmware version Printer name Displays the printer name currently specified Serial number Displays the printer serial number MAC address of wireless LAN Displays the MAC address for wireless LAN MAC address of wired LAN Displays the MAC address for wired LAN 171 ...

Page 172: ...duplex printing 1 Make sure printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select ECO 5 Select Two sided printing setting 6 Specify settings as necessary A Tap to select two sided copying as a default B Tap to select two sided printing of template forms on the printer as a default Note When duplex printing is selected the icon is displayed on t...

Page 173: ...elect ECO 5 Select Energy saving settings 6 Check on screen instructions and select Next 7 Specify settings as necessary A Specify the length of time to turn the printer off automatically when no operation is made or no printing data is sent to the printer B Selecting ON enables the printer to turn on automatically when a scanning command from a computer or printing data is sent to the printer 173...

Page 174: ...Network Connection Network Connection Tips 174 ...

Page 175: ...t Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN Changing from USB to LAN Connection Printing Network Settings Changing LAN Connection Method Changing Wireless LAN Connection Method 175 ...

Page 176: ...le Service name Canon TS9000 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable Wired LAN DRX setting Enable XX represents alphanumeric characters Default value depends on printer To check value use operation panel LAN settings Wireless Direct Defaults Item Default SSID Identifier for wireless direct DIRECT abXX TS9000series 1 Password YYYYYYYYYY 2 ...

Page 177: ...igits of printer s MAC address The value is specified when the printer is turned on for the first time 2 The password is specified automatically when the printer is turned on for the first time 3 ZZZZZZ represents last six digits of printer s MAC address 177 ...

Page 178: ...The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour Check identifiers such as the MAC address the printer name specified by Bonjour and the printer s serial number to select the printer from among those that appear Note Serial number may not appear on result screen Check the printer s MAC address and the serial number by one of the following m...

Page 179: ...mputer to connect to the printer on a LAN or to change from USB to LAN connection perform setup using the Setup CD ROM or follow the instructions on the Canon website For Mac OS To connect an additional computer to the printer via LAN or to change from USB to LAN connection follow the instructions on the Canon website 179 ...

Page 180: ...k message and tap Yes 5 Tap Print details 6 Tap Yes The printer starts printing network settings information The printed network settings information is as follows Some setting values are not displayed depending on the printer settings Item Description Setting Product Information Product information Product Name Product name XXXXXXXX ROM Version ROM version XXXXXXXX Serial Number Serial number XXX...

Page 181: ...X XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length1 Stateless prefix length 1 XXX Stateless Address2 Stateless address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length2 Stateless prefix length 2 XXX Stateless Address3 Stateless address 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Stateless Prefix Length3 Stateless prefix length 3 XXX Stateless Address4 Stateless address 4 XXXX XXXX XXX...

Page 182: ... XXX Default Gateway Default gateway XXX XXX XXX XXX TCP IPv6 TCP IPv6 Enable Disable Link Local Address Link local address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Link Local Prefix Length Link local prefix length XXX IPsec IPsec setting Active Security Protocol Security method Wired LAN Wired LAN Enable Disable MAC Address MAC address XX XX XX XX XX XX Connection Wired LAN status Active Inactive ...

Page 183: ...ault gateway 1 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Default Gateway2 Default gateway 2 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Default Gateway3 Default gateway 3 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Default Gateway4 Default gateway 4 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX IPsec IPsec setting Active Security Protocol Security method ESP ESP AH AH Wired LAN DRX Discontinuous reception wired L...

Page 184: ...al Primary Server Primary server address XXX XXX XXX XXX Secondary Server Secondary server address XXX XXX XXX XXX Proxy Server Proxy server setting Enable Disable Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX Proxy Port Proxy port specification 1 to 65535 Cert Fingerprt SHA 1 Certificate fingerprint SHA 1 XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Cert Fingerprt SHA 256 Certificate fingerpri...

Page 185: ... Changing Wireless LAN Settings or Performing Changing Wired LAN Settings For Mac OS Follow the instructions on the Canon website to redo setup Changing Wireless LAN Connection Method Follow either procedure below to change wireless LAN connection method infrastructure or wireless direct For Windows Use the Setup CD ROM or follow the instructions on the Canon website to redo setup Perform settings...

Page 186: ... Check message and tap Yes Follow instructions on your smartphone or tablet 9 If message saying setup is completed appears tap OK For Mac OS Follow the instructions on the Canon website to redo setup 186 ...

Page 187: ...lts Ink Tips Printing Tips Check Paper Settings Before Printing Set Rear Tray Cassette Paper Information After Loading Paper Canceling Print Jobs Printer Handling Precautions Keeping Print Quality High Transporting Your Printer 187 ...

Page 188: ... the printer have its box marked THIS SIDE UP to keep the printer with its bottom facing down Mark also with FRAGILE or HANDLE WITH CARE 1 Turn the printer off 2 Confirm that the POWER lamp is off and unplugging the power cord Important Do not unplug the printer while the POWER lamp is lit or flashing as it may cause malfunction or damage to the printer making the printer unable to print 3 Retract...

Page 189: ... of deposit Postage stamps canceled or uncanceled Identification badges or insignia Selective service or draft papers Checks or drafts issued by governmental agencies Motor vehicle licenses and certificates of title Traveler s checks Food stamps Passports Immigration papers Internal revenue stamps canceled or uncanceled Bonds or other certificates of indebtedness Stock certificates Copyrighted wor...

Page 190: ...the same time Wireless LAN and wired LAN cannot be used at the same time Print width 8 inches 203 2 mm for Borderless Printing 8 5 inches 216 mm Printable area Borderless printing Top Bottom Left Right margin 0 00 inch 0 0 mm Standard printing Top margin 0 12 inch 3 0 mm For Art Paper 1 38 inches 35 0 mm Bottom margin 0 20 inch 5 0 mm For Art Paper 1 38 inches 35 0 mm Left margin Letter Legal 0 26...

Page 191: ... be changed External dimensions Approx 14 7 W x 12 8 D x 5 6 H inches Approx 372 W x 324 D x 140 H mm With the Paper Support and Paper Output Tray retracted Weight Approx 14 7 lb Approx 6 7 kg With the Print Head and ink tanks installed Print Head Ink Total 6656 nozzles PgBK 1024 nozzles GY DyeBK each 1024 nozzles Y 512 nozzles C M each 1536 nozzles Copy Specifications Multiple copy max 99 pages I...

Page 192: ...nding on country or region Communication distance Indoors 164 feet 50 m Effective range varies depending on the installation environment and location Security WEP 64 128 bits WPA PSK TKIP AES WPA2 PSK TKIP AES Setup WPS Push button configuration PIN code method WCN WCN NET Easy wireless connect Other Features Administration password Minimum System Requirements Conform to the operating system s req...

Page 193: ...nly be guaranteed on a PC with pre installed Windows Vista or later Windows A CD ROM Drive or internet connection is required during software installation Windows Internet Explorer 8 9 10 or 11 is required to install Easy WebPrint EX Windows Some functions may not be available with Windows Media Center Windows NET Framework 4 5 2 or 4 6 must be installed to use the Windows software Windows The TWA...

Page 194: ...Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Before Printing on Art Paper Print Area 194 ...

Page 195: ...P111 Canon Océ Office Colour Paper SAT213 High Resolution Paper HR 101N 1 Paper for printing photos Photo Paper Pro Platinum PT 101 Glossy Photo Paper Everyday Use GP 501 Photo Paper Glossy GP 701 Photo Paper Plus Glossy II PP 201 Photo Paper Plus Glossy II PP 301 Photo Paper Pro Luster LU 101 Photo Paper Plus Semi gloss SG 201 Matte Photo Paper MP 101 Paper other than genuine Canon paper Plain Pa...

Page 196: ... can use the following page sizes Note Page sizes and media types the printer supports differ depending on the OS you are using Standard sizes Letter Legal A4 B5 A5 L 89x127mm KG 4 x6 10x15 2L 5 x7 13x18 Hagaki Hagaki 2 8 x10 20x25cm Card 2 17 x3 58 55x91mm Square 5 x5 127x127mm Envelope Com 10 Envelope DL Nagagata 3 Nagagata 4 Yougata 4 Yougata 6 Special sizes Special page sizes must be within th...

Page 197: ... Maximum size 8 50 x 11 69 inches 215 9 x 297 0 mm Paper Weight You can use paper in the following weight range 17 to 28 lb 64 to 105 g m2 plain paper other than genuine Canon paper 197 ...

Page 198: ...4 x 6 10 x 15 cm 3 Glossy Photo Paper Everyday Use GP 501 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Glossy GP 701 2 A4 Letter 10 sheets 4 x 6 10 x 15 cm 20 sheets 3 Photo Paper Plus Glossy II PP 201 2 A4 Letter 5 x 7 13 x 18 cm 8 x 10 20 x 25 cm 10 sheets 4 x 6 10 x 15 cm Square 5 x 5 127 x 127 mm 20 sheets 3 Photo Paper Plus Glossy II PP 301 2 A4 Letter 5 x 7 13 x 18 cm 8 x 1...

Page 199: ... A 3 1 Normal feeding at maximum capacity may not be possible with some types of paper or under very high or low temperature or humidity In this case load half the amount of paper or less 2 Feeding from a loaded stack of paper may leave marks on the printed side or prevent efficient feeding In this case load one sheet at a time 3 For best results in continuous printing remove printed paper or enve...

Page 200: ...b 105 g m2 except for Canon genuine paper Paper thinner than a postcard including plain paper or notepad paper cut to a small size when printing on paper smaller than A5 Picture postcards Postcards Envelopes with a double flap Envelopes with an embossed or treated surface Envelopes whose gummed flaps are already moistened and adhesive Any type of paper with holes Paper that is not rectangular Pape...

Page 201: ... the printed surface until the ink is dried Even when the ink is dried be careful not to touch the printed surface as much as possible when handling Due to the nature of the pigment ink the ink on the printed surface may be removed when being rubbed or scratched Take out only the necessary number of paper from the package just before printing To avoid curling when you do not print put unused paper...

Page 202: ...Windows Printer Driver Printing from Application Software Mac OS Printer Driver Printing Using Canon Application Software Printing Using a Web Service Printing from an AirPrint enabled Printer with Mac Printing from a Device Equipped with Windows 10 Mobile 202 ...

Page 203: ...om Application Software Mac OS Printer Driver Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Updating the Printer Driver 203 ...

Page 204: ...on 2 Load paper in printer 3 Select printer Select your model from the Printer list in the Print Dialog Note Click Show Details to switch the Setup window to the detailed display 4 Select the paper size For Paper Size select the paper size to be used You can also set the number of copies the printing range and the printing direction 204 ...

Page 205: ...5 From the pop up menu select Quality Media 6 Select media type Select the media type that is loaded in the printer 205 ...

Page 206: ...ct Rear Tray or Cassette whichever matches your purpose Important The paper source settings that can be selected may differ depending on the paper type and size 8 Select print quality For Print Quality select High Standard or Draft whichever matches the purpose 206 ...

Page 207: ...stop any more guide messages from being displayed In the Presets section click Save Current Settings as Preset to register the specified settings Note If the paper settings in the print dialog differ from the paper information registered on the printer an error may occur For instructions on what to do if an error occurs see Paper Settings To check the current printer settings select Quality Media ...

Page 208: ... select Quality Media 2 Click Printer Media Information On the Printer Media Information screen click open close button or update button The information display area displays the media information and paper size that are currently set on the printer Note If communication with the printer is disabled the Printer Media Information will not appear or the printer driver will not be able to obtain prin...

Page 209: ... Plus Glossy II Photo Paper Pro Platinum PT 101 Photo Paper Pro Platinum Pro Platinum Photo Paper Pro Luster LU 101 Photo Paper Pro Luster Pro Luster Photo Paper Plus Semi gloss SG 201 Photo Paper Plus Semi gloss Plus Semi gloss Glossy Photo Paper Everyday Use GP 501 Glossy Photo Paper Glossy Photo Paper Glossy GP 701 Glossy Photo Paper Glossy Matte Photo Paper MP 101 Matte Photo Paper Matte Canon...

Page 210: ... on this printer Paper Size in the printer driver Paper information registered on the printer US Letter Letter US Legal Legal or B Oficio A5 A5 A4 A4 JIS B5 B5 4 x 6 KG 4 x6 10x15 5 x 7 2L 5 x7 13x18 8 x 10 8 x10 20x25cm L L 89x127mm Square 5 x5 13x13cm Square 5 x5 Envelope 10 Envelope Com 10 Envelope DL Envelope DL Envelope You4 Yougata 4 Envelope You6 Yougata 6 Card 2 17 x3 58 55x91mm Card 2 17 ...

Page 211: ...ds Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards Setting Paper Dimensions Custom Size 211 ...

Page 212: ...Print Dialog 2 Select Paper Handling from the pop up menu 3 Check the Collate pages check box when you are specifying multiple copies in the Copies box Check the Collate pages check box to print all the pages of a single copy together Uncheck this check box to print all pages with the same page number together 4 Specify the print order Check Page Order When you select Automatic or Reverse printing...

Page 213: ...same function specify the settings on the printer driver However if the print results are not acceptable specify the function settings on the application software When you specify the number of copies and the printing order with both the application software and this printer driver the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled...

Page 214: ...ng The procedure for performing borderless printing is as follows Setting Borderless Printing 1 Select the size of the paper for borderless printing Select XXX borderless from the Paper Size in the Print Dialog 2 Select Page Processing from the pop up menu 3 Adjust the amount of extension from the paper If necessary adjust the amount of extension using the Borderless Extension slider Moving the sl...

Page 215: ... stained at the top and bottom depending on the type of paper used When the ratio of the height to the width differs from the image data a portion of the image may not be printed depending on the size of the media used In this case crop the image data with an application software according to the paper size When scaled printing or page layout printing is enabled you cannot perform borderless print...

Page 216: ... Important When the amount of extension is decreased an unexpected margin may be produced on the print depending on the size of the paper Note When the Borderless Extension slider is set to the leftmost position image data will be printed in the full size If you set this when printing the address side of a postcard the postal code of the sender is printed in the correct position 216 ...

Page 217: ...and click OK Note Depending on the Scale value that you set an error message may be displayed 3 Complete the setup On the Print Dialog click Print When you execute print the document will be printed with the specified scale Important When the application software which you used to create the original has the scaled printing function configure the settings on your application software You do not ne...

Page 218: ...u in the Print Dialog 2 Set the number of original you print on one page In Pages per Sheet specify the number of page you print on one page 3 If necessary set the following items Layout Direction To change the page placement order select an icon from the list Border To print a page border around each document page select a type of page border Reverse page orientation Select this check box to chan...

Page 219: ...rizontally Select this check box to reverse left and right of the document 4 Click Print When you execute print the specified number of pages will be arranged on each sheet of paper in the specified order 219 ...

Page 220: ...g The procedure for printing data on both sides of one sheet of paper is as follows 1 Set duplex printing Check the Two Sided check box in the Print Dialog 2 Select Layout from the pop up menu on the Print Dialog 220 ...

Page 221: ...gaki A Hagaki K A Hagaki A or Hagaki is selected from Media Type menu of Quality Media duplex printing cannot be executed When borderless printing is set duplex printing cannot be executed Duplex printing can be performed only when one of the following paper sizes is selected from Paper Size US Letter A5 A4 JIS B5 Postcard After printing the front page there is an ink drying wait time before start...

Page 222: ...Note When you use duplex printing the print area becomes slightly smaller than the normal print area Related Topic Changing the Printer Operation Mode 222 ...

Page 223: ...y select High or Standard whichever matches your purpose 7 Complete settings Click Print When you execute printing the information is printed on the envelope Important When printing on an envelope always select the print settings from the print dialog Note If the paper settings in the print dialog differ from the paper information registered on the printer an error may occur For instructions on wh...

Page 224: ...at have photos or stickers attached When you use the duplex printing function to print a postcard print the address side first and then print the message side When printing on each side of a postcard separately you will get cleaner printing if you print the message side first and then print the address side The paper settings in the print dialog are different depending on whether you are printing ...

Page 225: ...ct Custom for Print Quality 3 Setting the print quality level Move the Quality slider to select the print quality level 4 Click Print When you execute print the image data is printed with the selected print quality level Important Certain print quality levels cannot be selected depending on the settings of Media Type Related Topics Specifying Color Correction Adjusting Color Balance Adjusting Brig...

Page 226: ...Canon IJ Printer Driver How to Open the Printer Driver Setup Window Page Setup Dialog Print Dialog Canon IJ Printer Utility2 Display the Printing Status Screen Deleting the Undesired Print Job Instructions for Use Printer Driver 226 ...

Page 227: ...d data to the printer Because different models support different print data formats you need a printer driver for the specific model you are using Using Help of the Printer Driver You can display Help function from the Print Dialog Select a setup item from the pop up menu in the Print dialog Then click at the bottom left of the screen to display an explanation of the item Help for the printer driv...

Page 228: ...ge Setup Dialog Use this procedure to set the page paper settings before printing 1 Select Page Setup from the File menu of the application software The Page Setup Dialog opens Opening the Print Dialog Use this procedure to set the print settings before printing 1 Select Print from the File menu of the application software The Print Dialog opens 228 ...

Page 229: ...e Attributes Set the paper size or scaled printing Save as Default You can save the attributes of the displayed page as the default settings Important If you are using OS X El Capitan v10 11 you cannot use Save as Default Format For Select the model to be used for printing Paper Size Select the size of the paper to be used for printing To set a non standard size select Manage Custom Sizes Orientat...

Page 230: ...e set in the Print dialog Copies You can set the number of copies to be printed Note You can set collated printing by choosing Paper Handling from the pop up menu Two Sided You can set duplex printing Pages You can set the range of pages to be printed Paper Size Select the size of the paper to be used for printing To set a non standard size select Manage Custom Sizes Orientation Select the print o...

Page 231: ...an output cover pages both before and after a document Quality Media You can set basic print settings that match the printer Color Options You can adjust the print colors as you desire Page Processing Adjusts how much of the document extends outside the paper when full page borderless printing is used and specifies the stapling side and stapling margin when multiple sheets of paper are being stapl...

Page 232: ... print head position Adjusting Print Head Position Printing a Nozzle Check Pattern Power Settings Operate the power of this printer from the printer driver Quiet Settings You can reduce the operating noise of the printer Custom Settings Change the settings of this printer Ink Level Information Check the remaining ink levels Note To operate the Canon IJ Printer Utility2 you must first turn on the p...

Page 233: ... and select Printers Scanners Print Scan To display the printing status screen select the name of your printer model from the printer list and then click Open Print Queue 2 Checking the printing status You can check the name of the file being printed or ready for being printed Deletes the specified print job Stops printing the specified document Resumes printing the specified document Stops printi...

Page 234: ...ou connect this printer and AirPort with a USB cable and print you must install the latest AirPort firmware If you are using OS X Mavericks v10 9 close the print status check window when you perform printer maintenance from the Canon IJ Printer Utility2 Notes on Adding a Printer If you will be installing the Canon printer driver on a Mac OS and using the printer through a network connection select...

Page 235: ...ment you will not be able to install this software 4 Select installation destination If necessary change the installation destination and click Continue 5 Continue installation Click Install When the authentication screen is displayed enter the name and password of the administrator and then click Install Software 6 Finish installation Follow the installation completion message and click Close Thi...

Page 236: ...Printing Directly from Smartphone Tablet Android Print Printing from an AirPrint enabled Printer with iOS Device Using Printer with Wireless Direct Printing by Placing Smartphone over Printer 236 ...

Page 237: ...er 3 Printing Scanning with Wireless Direct This section also describes changing Wireless Direct to wireless LAN Changing Printer Setting to Use Wireless LAN Important You can connect up to 5 devices to the printer at the same time Check the usage restrictions and switch the printer to the Wireless Direct Restrictions Preparing for Wireless Direct Change settings below to prepare for Wireless Dire...

Page 238: ...i Fi Direct compatible device to the printer select the device name displayed on the touch screen from your device The identifier SSID and the security setting are specified automatically To update them see below Changing Wireless Direct Setting 10 Select OK The Wireless Direct is enabled and a device can be connected to the printer wirelessly Changing Settings of a Device and Connecting It to the...

Page 239: ...inter displays a confirmation screen asking if you allow the device to connect to the printer Make sure the name on the touch screen is the same as that of your wireless communication device and tap Yes Printing Scanning with Wireless Direct Connect a device and the printer and start printing scanning Note For more on printing or scanning from a device via wireless LAN refer to the device s or app...

Page 240: ...anging Wireless Direct Setting Change the settings for the Wireless Direct following the procedure below 1 Make sure printer is turned on 2 Select Setup on the HOME screen Using the Operation Panel 3 Select Settings 4 Select Device settings 5 Select LAN settings 6 Select Wireless Direct 7 Select a setting item To update the identifier SSID and the password for Wireless Direct 240 ...

Page 241: ...o change the confirmation screen setting when a Wi Fi Direct compatible device is connecting to the printer Tap C to display the confirmation screen If you want the printer to display the screen to inform you a Wi Fi direct compatible device is connecting to the printer tap Yes Important To prevent an unauthorized access we recommend you should not change the setting from the default To check the ...

Page 242: ...Printing Photo Data Printing Photographs Saved on Memory Card Special Photo Menu Setting Items for Photo Printing Using Operation Panel 242 ...

Page 243: ...reen is displayed Note When you insert the memory card before you displays the memory card print menus the photo selection screen is displayed If no printable photo data is saved on the memory card Data of supported types are not saved is displayed on the touch screen If more than 2 000 photo data are saved on the memory card the photo data is split by group per 2 000 photos in reverse chronologic...

Page 244: ... display menus A Total number of copies Total number of copies is displayed When tapping the Check total no of copies screen is displayed and you can check the number of copies for each photo On the Check total no of copies screen you can change the number of copies for each photo B Number of copies Tap to specify the number of copies 1 Flick vertically to specify the number of copies 244 ...

Page 245: ... and specify the number of copies when the desired photo is displayed C Switching group Tap to switch the photo group For details Using Useful Display Functions D Settings Tap to display the Settings screen You can change the settings of page size media type and print quality and so on For more on the setting items Setting Items for Photo Printing Using Operation Panel E Comparing photos Tap to di...

Page 246: ... in Tap to zoom in on the photo For details Using Useful Display Functions G Date specification Tap to select photo with specifying the date last modified date of data For details Using Useful Display Functions H Multi display Tap to display the multiple photos at once 246 ...

Page 247: ...while printing to select next photo Note While you select the photo the printer prints the reserved photos The reserved photo icon appears on the photo included in the print job 2 Specify the number of copies for each photo Note While processing the print job you cannot change the setting for Page size or Type on print settings confirmation screen The setting is the same as the setting for the pho...

Page 248: ...on while processing the print job the screen to select a method to cancel reservation is displayed If you tap Cancel all reservations you can cancel printing all photos If you tap Cancel the last reservation you can cancel the last printing job If there are many print jobs Cannot reserve more print jobs Please wait a while and redo the operation may be displayed on the touch screen In this case wa...

Page 249: ...lters The following screen is displayed before printing Setting Items Flick vertically to display setting items and tap the setting item to display the settings Tap to specify the setting Note Depending on the print menu some setting items cannot be selected This section describes the setting items in Photo print The setting item which cannot be selected is displayed grayed out or not displayed So...

Page 250: ...int Photo fix When Auto photo fix is selected the scene or person s face of a shot photo is recognized and the most suitable correction for each photo is made automatically It makes a darkened face by backlight brighter to print It also analyzes a scene such as scenery night scene person etc and corrects each scene with the most suitable color brightness or contrasts automatically to print Note As...

Page 251: ...Device user settings 251 ...

Page 252: ...Disc Label Printing Copying Label Side of Disc Printing Photo from Memory Card onto Disc Label 252 ...

Page 253: ...e Operation Panel 3 Select Disc label The print area setting screen is displayed 4 Specify print area A Specify the outer circle B Specify the inner circle Note Measure the outer and inner diameters of the printing surface of the printable disc and make sure you set a value smaller than the measured value for the outer diameter and a value larger than the measured value for the inner diameter For ...

Page 254: ...nt Be sure to load the copy source BD DVD CD with its label side down on the center of the Platen Glass If you load it near the edge of the Platen Glass part of the image may be cut off 7 After checking print settings touch Color button for color copying or Black button for black white copying 8 Follow on screen instructions to set printable disc 254 ...

Page 255: ... Do not touch the printing surface until the ink has dried To keep the print quality at an optimal level we recommend you stop printing discs once every ten discs when printing more than ten discs continuously To stop the printing operation detach the disc tray from the printer and close the disc tray guide After approximately three minutes have elapsed open the inner cover attach the disc tray to...

Page 256: ...yed 4 Select Print photos to disc label The print area setting screen is displayed 5 Insert memory card into card slot Note When you insert the memory card before you displays the memory card print menus the photo selection screen in Select photo print is displayed To display the HOME screen touch the HOME button If no printable photo data is saved on the memory card Data of supported types are no...

Page 257: ...ameter For information on printable discs contact their manufacturers 7 Specify the amount of ink If the print result is blurry select Bleed proof Blurring may be reduced by printing with less ink 8 Select a photo you want to print Note Other Options Using Useful Display Functions 9 Specify print area with trimming A Drag to position the trimming frame B Drag to set the trimming frame size When th...

Page 258: ... or expose the disc to direct sunlight to dry the ink Do not touch the printing surface until the ink has dried To keep the print quality at an optimal level we recommend you stop printing discs once every ten discs when printing more than ten discs continuously To stop the printing operation detach the disc tray from the printer and close the disc tray guide After approximately three minutes have...

Page 259: ...iffers from the print settings Note The default display setting is different between when you print or copy from the operation panel of the printer and when you print using the printer driver Default Setting for Displaying the Message which Prevents Misprinting After loading paper When you close the feed slot cover The screen to register the rear tray paper information is displayed Register the pa...

Page 260: ... settings you can specify by the printer driver or on the touch screen For Windows Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size For Mac OS Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size When the paper settings for printing or copying ar...

Page 261: ...isplays the paper setting specified for printing or copying under the message Check the message and select OK When the screen to select the operation is displayed select one of the operations below Note Depending on the setting the choices below may not be displayed Print with the loaded paper Select if you want to print on the paper loaded without changing the paper settings 261 ...

Page 262: ...ister them to the printer For more on the proper combination of paper settings you can specify by the printer driver or on the touch screen For Windows Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the Printer Paper Size For Mac OS Paper Settings on the Printer Driver and the Printer Media Type Paper Settings on the Printer Driver and the ...

Page 263: ... the message which prevents misprinting is disabled The printer starts printing or copying even though the paper settings for printing or copying and the paper information registered to the printer are different 263 ...

Page 264: ...Load paper 3 Select Copy on the HOME screen Using the Operation Panel 4 Select Standard copy The Copy standby screen is displayed 5 Load original on platen glass 6 Specify settings as necessary A The copy layout is displayed Switch the layout single sided 2 on 1 two sided B Tap to specify the number of copies 264 ...

Page 265: ... you keep touching here the number scrolls by 10 C Tap to display the print setting items For more on the setting items Setting Items for Copying D Tap to preview an image of the printout on the preview screen For details Displaying Preview Screen E Tap to specify the page size 265 ...

Page 266: ...ancel copying touch the Stop button Adding Copying Job Reserve copy You can add the copying job while printing Reserve copy The screen below is displayed when you can add the copying job Load the original on the platen glass and press the same button the Color button or the Black button as the one which you previously pressed Important When you load the original on the platen glass move the docume...

Page 267: ... data If you tap Cancel the last reservation you can cancel the last copying job If you set a document of too many pages to add the copying job Cannot add more copy jobs Please wait a while and redo the operation may appear on the touch screen Tap OK and wait a while and then try copying again If Failed to reserve the copy job Start over from the beginning appears on the touch screen when scanning...

Page 268: ...ayed by tapping Settings on the Copy standby screen In Borderless copy Frame erase copy or ID card copy The following screen is displayed before copying Setting Items Flick to display setting items and tap the setting item to display the settings Tap to specify the setting Note Depending on the copy menu some setting items cannot be selected This section describes the setting items in Copy The set...

Page 269: ...h screen Change the setting following the on screen instructions Following setting items can be changed Magnif Magnification Specify the reduction enlargement method Reducing Enlarging Copies Intensity Specify the intensity A Tap to activate deactivate automatic intensity adjustment When ON is selected the intensity is adjusted automatically according to the originals loaded on the platen glass B ...

Page 270: ... Standard or High for Print qlty and try copying again Select High for Print qlty to copy in grayscale Grayscale renders tones in a range of grays instead of black or white Layout Select the layout Copying Two Pages onto Single Page Copying Four Pages onto Single Page 2 sidedPrintSetting Select whether to perform two sided copying Two Sided Copying 270 ...

Page 271: ... Scanning Using Scanner Driver ICA Driver Using IJ Scan Utility Using Scanner Driver ICA Driver Scanning Using AirPrint Using IJ Scan Utility Lite Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings 271 ...

Page 272: ...Scanning Using Scanner Driver ICA Driver Using IJ Scan Utility Using Scanner Driver ICA Driver 272 ...

Page 273: ...can Utility What Is IJ Scan Utility Scanner Software Starting IJ Scan Utility Using Auto Scan Function Basics Scanning Documents Scanning Photos Scanning Multiple Originals at One Time IJ Scan Utility Screens 273 ...

Page 274: ...ument or magazine for better readability and Photo is best suited for scanning photos Note For details on the IJ Scan Utility main screen see IJ Scan Utility Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictures folder To change folder see Settings Dialog Application I...

Page 275: ...Important Some functions are available only when My Image Garden is installed Note To set the applications to integrate with see Settings Dialog 275 ...

Page 276: ...ave changed from USB to network connection set up the network environment from IJ Scan Utility Network Scan Settings Select Applications from Go menu of Finder and then double click Canon Utilities IJ Scan Utility Canon IJ Scan Utility2 icon to start IJ Scan Utility 276 ...

Page 277: ...scanner or printer is turned on 2 Place items on platen Positioning Originals Scanning from Computer 3 Start IJ Scan Utility 4 Click Auto Scanning starts Note To cancel the scan click Cancel To apply suitable corrections based on the item type click Settings and then select the Apply recommended image correction checkbox in the Settings Auto Scan dialog Scanned images are saved in the folder set f...

Page 278: ...tility Screens IJ Scan Utility Main Screen Settings Dialog Settings Auto Scan Dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings Save to PC Auto Dialog Settings General Settings Dialog 278 ...

Page 279: ...ically Save settings and the response after scanning can be specified in the Settings Auto Scan dialog Document Scans items as documents and saves them to a computer Scan save settings and the response after scanning can be specified in the Settings Document Scan dialog Photo Scans items as photos and saves them to a computer Scan save settings and the response after scanning can be specified in t...

Page 280: ...ents when scanning Save settings and the response after scanning can be specified in the Settings Driver dialog Instructions Opens this guide Settings Displays the Settings dialog in which you can specify the scan save settings and the response after scanning 280 ...

Page 281: ...om a Computer Tab Set the default actions when scanning from IJ Scan Utility or My Image Garden Settings Auto Scan Dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings Custom Scan Dialog Settings Scan and Stitch Dialog Settings Driver Dialog Scanning from the Operation Panel Tab Set the default actions when scanning from the operation panel Settings Save to PC Auto Dialog Setti...

Page 282: ...t When the Settings dialog is displayed from My Image Garden the Scanning from the Operation Panel tab does not appear General Settings Tab Set the model to use file size restriction on e mail attachment language for detecting text in images and the folder in which to save images temporarily Settings General Settings Dialog 282 ...

Page 283: ...g items for Application Settings do not appear Supported Items Photos postcards business cards magazines newspapers documents and BD DVD CD Important To scan the following types of items specify the item type and size in the Settings Document Scan dialog Settings Photo Scan dialog or Settings Custom Scan dialog then click Photo Document or Custom in the IJ Scan Utility main screen You cannot scan ...

Page 284: ...nable this function 2 Save Settings Area File Name Enter the file name of the image to be saved When you save a file the date and four digits are appended to the set file name in the _20XX0101_0001 format Note When you select the Save to a subfolder with current date checkbox the date and four digits are appended to the set file name Save in Displays the folder in which to save the scanned images ...

Page 285: ...scanned images in it The folder will be created with a name such as 20XX_01_01 Year_Month_Date If this checkbox is not selected files are saved directly in the folder specified in Save in 3 Application Settings Area Open with an application Select this when you want to enhance or correct the scanned images You can specify the application from the pop up menu Send to an application Select this when...

Page 286: ...e pop up menu select Add from the pop up menu then click Plus in the displayed dialog and specify the application or folder Instructions Opens this guide Defaults You can restore the settings in the displayed screen to the default settings 286 ...

Page 287: ...ed scan settings to scan items as documents 1 Scan Options Area 2 Save Settings Area 3 Application Settings Area Important When the Settings dialog is displayed from the Scan screen of My Image Garden the setting items for Application Settings do not appear 1 Scan Options Area Select Source Select the type of item to be scanned Scanning documents Document Scanning magazines Magazine 287 ...

Page 288: ...tion Settings Image Processing Settings Click Right Arrow to set the following Note When Color Mode is Black and White only Reduce gutter shadow Correct slanted text document and Detect the orientation of text document and rotate image appear Apply Auto Document Fix Select this checkbox to sharpen text in a document or magazine for better readability Important The color tone may differ from the so...

Page 289: ...ected correctly Documents in which the text lines are inclined more than 10 degrees or the angles vary by line Documents containing both vertical and horizontal text Documents with extremely large or small fonts Documents with small amount of text Documents containing figures images Hand written text Documents containing both vertical and horizontal lines tables Note Scanning takes longer than usu...

Page 290: ...ictures folder Important When the Settings dialog is displayed from My Image Garden this option does not appear Data Format Select the data format in which to save the scanned images You can select JPEG Exif TIFF PNG PDF or PDF Multiple Pages Important You cannot select JPEG Exif when Color Mode is Black and White When Start OCR is selected in Application Settings you cannot select PDF or PDF Mult...

Page 291: ...will be created with a name such as 20XX_01_01 Year_Month_Date If this checkbox is not selected files are saved directly in the folder specified in Save in Check scan results and specify save settings Displays the Save Settings dialog after scanning Important When the Settings dialog is displayed from My Image Garden this option does not appear 3 Application Settings Area Open with an application ...

Page 292: ...lication from the pop up menu Do not start any application Saves to the folder specified in Save in Note To add an application or folder to the pop up menu select Add from the pop up menu then click Plus in the displayed dialog and specify the application or folder Instructions Opens this guide Defaults You can restore the settings in the displayed screen to the default settings 292 ...

Page 293: ...ing images to a computer after scanning them from the operation panel by automatically detecting the item type 1 Scan Options Area 2 Save Settings Area 3 Application Settings Area 1 Scan Options Area Paper Size Auto is selected Resolution Auto is selected Image Processing Settings Click Right Arrow to set the following Apply recommended image correction Applies suitable corrections automatically b...

Page 294: ...ination folder The default save folder is the Pictures folder Data Format Auto is selected The following data formats are automatically applied according to the item type when saving Photos postcards BD DVD CD and business cards JPEG Magazines newspapers and documents PDF Important The save format may differ depending on how you place the item Refer to Positioning Originals Scanning from Computer ...

Page 295: ... You can specify the application from the pop up menu Send to an application Select this when you want to use the scanned images as they are in an application that allows you to browse or organize images You can specify the application from the pop up menu Send to a folder Select this when you also want to save the scanned images to a folder other than the one specified in Save in You can specify ...

Page 296: ...select the desired product from the list In addition for network connection select one with Network after the product name Note With network connection Select appears on the right side of the product name Click Select to display the network selection screen in which you can change the scanner to use Refer to Network Scan Settings for the setting procedure E mail Attachment Size You can restrict th...

Page 297: ...iles Displays the folder in which to save images temporarily Click Browse to specify the destination folder Instructions Opens this guide Defaults You can restore the settings in the displayed screen to the default settings 297 ...

Page 298: ...n the network selection screen and select the new Bonjour service name from Scanners Instructions Opens this guide Scan from Operation Panel Settings The Scan from Operation Panel Settings screen appears You can select up to three scanners and printers in total for scanning from the operation panel You can scan items using the operation panel of the selected scanner or printer and send the scanned...

Page 299: ...or printer does not appear or cannot be selected check the following click OK to close the screen then reopen it and try selecting again The scanner driver ICA Image Capture Architecture driver is installed Network settings of your scanner or printer is completed after installing the scanner driver Network communication between your scanner or printer and computer is enabled If the problem is stil...

Page 300: ...e Corrections and Color Adjustments for details on the setting procedures for image correction and color adjustment Refer to General Notes Scanner Driver for the scanner driver Refer to Updating the Scanner Driver for the scanner driver In the Settings Driver dialog of IJ Scan Utility you can also make advanced settings for scanning with the scanner driver 300 ...

Page 301: ...ings Scanning may take longer than usual when image correction or color adjustment is applied Image Adjustment When Image Adjustment is set the brightness of the specified portion of the image is optimized Images can be adjusted according to the automatically detected item type or the specified item type The result of the adjustment will be reflected in the entire image None Image Adjustment will ...

Page 302: ... reduction process may remain or delicate parts of the image may be removed Important This function may not be effective for some types of photos Note It is recommended that you select None when scanning printed materials Fading Correction Use this function to correct photos that have faded with time or have a colorcast Colorcast is a phenomenon where a specific color affects the entire picture du...

Page 303: ... this when the effect level is too strong with the medium setting Medium It is recommended that you normally select this setting High Select this when the effect level is too weak with the medium setting Important Do not place objects that weigh 4 4 lbs 2 0 kg or more on the platen In addition do not press on the item with a force exceeding 4 4 lbs 2 0 kg If you press heavily the scanner may not w...

Page 304: ...sharp Mask If Unsharp Mask is enabled some moire effects may remain Note Scanning takes longer than usual when you enable Descreen Reduce Show through Use this function to reduce show through in duplex documents or lighten the base color in recycled paper and other colored paper when scanning documents Important Reduce Show through is effective only when Document or Magazine is selected for Image ...

Page 305: ...cable from the computer and reconnect it 3 Turn on the machine Do not connect two or more scanners or multifunction printers with scanner function to the same computer simultaneously If multiple scanning devices are connected you cannot scan from the operation panel of the machine and also may experience errors while accessing the devices When using a network compatible model by connecting to a ne...

Page 306: ...Updating the Scanner Driver Obtaining the Latest Scanner Driver Before Installing the Scanner Driver Installing the Scanner Driver 306 ...

Page 307: ...canner driver may solve some problems you have experienced To obtain the scanner driver access our website and download the scanner driver for your model Important Scanner driver can be downloaded for free however Internet connection fees apply Related Topic Before Installing the Scanner Driver Installing the Scanner Driver 307 ...

Page 308: ...istrator of the computer You will be required to enter the name and password of the user with administrator privileges If you have multiple user accounts on Mac OS X log in with the first administrator account created Important If you install an older version of the scanner driver after installing a newer one the scanner driver may not operate properly In that case reinstall the newer scanner driv...

Page 309: ...cannot install this software If an authentication screen appears enter the administrator s name and password then click Install Software 4 Complete the installation The scanner driver is installed Set up the network environment if you have more than one scanner or have a network compatible model and changed the connection from USB connection to network connection Refer to Network Scan Settings for...

Page 310: ...Scanning Using AirPrint Using IJ Scan Utility Lite 310 ...

Page 311: ...ics Scanning Originals Larger than the Platen Image Stitch Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Documents at One Time from the ADF Auto Document Feeder Saving after Checking Scan Results IJ Scan Utility Lite Screens Important Available functions and settings vary depending on your scanner or printer 311 ...

Page 312: ...text in a document for better readability or Photo to scan with settings suitable for photos according to the item type or your purpose Note For details on the IJ Scan Utility Lite main screen see IJ Scan Utility Lite Main Screen Save Scanned Images Automatically Scanned images are automatically saved to a preset folder The folder can be changed as needed Note The default save folder is the Pictur...

Page 313: ...Important Some functions are available only when My Image Garden is installed Note To set the applications to integrate with see Settings Dialog 313 ...

Page 314: ...nd then double click Canon Utilities IJ Scan Utility Canon IJ Scan Utility Lite icon to start IJ Scan Utility Lite Important If an available scanner or printer is not detected an error message appears a few moments after double clicking the Canon IJ Scan Utility Lite icon 314 ...

Page 315: ...he Settings dialog as required Note Refer to the following pages for details on the setting items in the Settings dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings Custom Scan Dialog Once settings are made in the Settings dialog the same settings can be used for scanning from the next time When setting is completed click OK 4 Click Document Photo or Custom Scanning starts No...

Page 316: ...IJ Scan Utility Lite Screens IJ Scan Utility Lite Main Screen Settings Dialog Settings Document Scan Dialog Settings Photo Scan Dialog Settings General Settings Dialog 316 ...

Page 317: ... it after a while and then select the Bonjour service name from Product Name If you have installed the ICA Image Capture Architecture driver for your scanner or printer and are using it with USB connection USB appears after the product name Document Scans items as documents and saves them to a computer Scan save settings and the response after scanning can be specified in the Settings Document Sca...

Page 318: ...canning can be specified in the Settings Driver dialog OCR Scan text in scanned magazines and newspapers and display it in a specified application E mail You can send scanned images via e mail Scan save settings and applications can be specified in the Settings E mail dialog Instructions Opens this guide Settings Displays the Settings dialog in which you can specify the scan save settings and the ...

Page 319: ... Computer Tab Set the default actions when scanning from IJ Scan Utility Lite or My Image Garden Settings Document Scan Dialog Settings Photo Scan Dialog Settings Custom Scan Dialog Settings Scan and Stitch Dialog Settings Driver Dialog Settings OCR Dialog Settings E mail Dialog Important When the Settings dialog is displayed from the Scan screen of My Image Garden the Settings OCR dialog and Sett...

Page 320: ... General Settings Tab Set the model to use file size restriction on e mail attachment and language for detecting text in images Settings General Settings Dialog 320 ...

Page 321: ...Scanning Tips Positioning Originals Scanning from Computer Network Scan Settings 321 ...

Page 322: ...e platen Photos that have been cut to irregular shapes and items smaller than 1 2 inches 3 cm square cannot be cropped accurately when scanning Reflective disc labels may not be scanned as expected If scanned using the scanner driver the response may differ In that case adjust the cropping frame selection box manually Photos Postcards Business Cards and BD DVD CD Magazines Newspapers and Documents...

Page 323: ...DF scan by specifying the data format Multiple items Allow 0 4 inch 1 cm or more space between the edges di agonally striped area of the platen and items and between items Portions placed on the diagonally striped area cannot be scanned 0 4 inch 1 cm or more Note In IJ Scan Utility place up to 12 items Positions of slanted items 10 degrees or less are cor rected automatically 323 ...

Page 324: ...es longer than USB connection Setting for Scanning with IJ Scan Utility In the IJ Scan Utility main screen select your scanner or printer that is connected to a network 1 Start IJ Scan Utility 2 Select Canon XXX series Network where XXX is the model name for Product Name You can scan via a network connection Note If you cannot scan check that your scanner or printer is selected in the network sele...

Page 325: ...then click OK The IJ Scan Utility main screen reappears You can scan from the operation panel Note If the Bonjour service name of your scanner or printer does not appear or cannot be selected check the following click OK to close the screen then reopen it and try selecting again The scanner driver ICA Image Capture Architecture driver is installed Network settings of your scanner or printer is com...

Page 326: ...ta to Computer Using Operation Panel Basics Sending Scanned Data as E Mail from Computer Setting Items for Scanning Using Operation Panel Setting Up Operation Panel with IJ Scan Utility Windows Setting Up Operation Panel with IJ Scan Utility Mac OS 326 ...

Page 327: ... computer is in the sleep or standby mode If you perform scanning via a network connection make sure all the required settings have been specified For Windows Network Scan Settings For Mac OS Network Scan Settings The destination and the file name are specified in Canon IJ Scan Utility You can specify the destination and the file name in Canon IJ Scan Utility For more on settings of Canon IJ Scan ...

Page 328: ...ta to the computer using WSD one of the network protocols supported in Windows select Enable for WSD scan from this device on WSD setting on Common settings in LAN settings under Device settings WSD setting If you select Search again the printer starts searching for the connected computers again The destination and the file name are specified in Canon IJ Scan Utility in advance For Windows Setting...

Page 329: ...following items can be scanned Photos postcards visiting cards magazines newspapers documents BD DVD CDs The following items cannot be scanned properly A4 sized photos Documents smaller than 5 inches x 7 inches 127 mm x 178 mm such as a paperback with its backbone cut off Originals on thin white paper Long and narrow originals such as panoramic photographs Document Scans the original on the platen...

Page 330: ...irmation screen asking you if you continue scanning is displayed after scanning is complete If you continue scanning load the original on the platen glass and start scanning If you do not continue scanning tap End The scanned data is forwarded to the computer Scanned data is forwarded to the computer according to the settings specified in Canon IJ Scan Utility Remove the original on the platen gla...

Page 331: ...mming In addition you can edit or print the scanned images using the compatible application software to make better use of them For Windows Scanning Photos and Documents For Mac OS Scanning Photos and Documents Note For Windows You can use a WIA compliant application software to scan originals with this printer For details Other Scanning Methods If you want to convert a scanned document to text Ex...

Page 332: ... the data If the setting which cannot be specified in combination is selected and Error details are displayed on the touch screen In this case tap on the upper left on the touch screen to check the message and change the setting The specified scan settings such as the scan size resolution and data format are retained even if the printer is turned off When scanning starts in the scan menu that is n...

Page 333: ...Photo is selected for Doc type Descreen A printout consists of minute dots to make characters or graphs Interfering with each dot may result in uneven shades or a striped pattern Select ON if you notice any uneven shades or a striped pattern on the scanned image This setting item is not available when Photo is selected for Doc type Note Even if ON is selected for this setting some moire effects ma...

Page 334: ...rs Message Appears Frequently Asked Questions Examples of Problems Printer Does Not Move Power Does Not Come On Power Shuts Off By Itself Display on Touch Screen Is Off Touch Screen Shows Wrong Language USB Connection Problems Cannot Communicate with Printer via USB Printing Does Not Start Copying Printing Stops Cannot Print Using AirPrint Printing Is Slow No Ink Comes Out Paper Jams Paper Does No...

Page 335: ...annot Set Correctly Installation Cannot Install MP Drivers Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows Updating Printer Driver in Network Environment Windows Error or Message Appears An Error Occurs Message Appears List of Support Code for Error Error Message Appears on PictBridge Wireless LAN Compliant Device IJ Scan Utility Error Messages Windows ScanGear Sca...

Page 336: ... Wireless Router or Changing Its Settings Cannot Access to Internet on Wireless LAN from Communication Device Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone Tablet to Wireless Router Error Occurs During Wireless LAN Setup Connecting to Another Computer via LAN Changing from USB to LAN Connection LAN Setting Tips Changing LAN Settings Network Key Unknow...

Page 337: ...etwork Information Restoring to Factory Defaults Printing Network Settings Default Network Settings Changing LAN Connection Method Changing Wireless LAN Connection Method Printing Scanning from Smartphone Tablet Cannot Print Scan from Smartphone Tablet Downloading Canon PRINT Inkjet SELPHY Problems while Using Printer Message Appears on Computer During Setup Printing Is Slow Ink Level Not Shown on...

Page 338: ...from USB to LAN Connection Printing Network Settings Changing LAN Connection Method Changing Wireless LAN Connection Method Problems while Using Printer Message Appears on Computer During Setup Printing Is Slow Ink Level Not Shown on Printer Status Monitor Windows Packets Are Sent Constantly Windows 338 ...

Page 339: ...ds Note You can connect the printer and computer using a USB cable USB connection Prepare a USB cable For details see Connecting to Another Computer via LAN Changing from USB to LAN Connection Network Connection Settings Setup Perform connection setup for the printer and computer smartphone tablet For more on setup procedure click here Changing Network Settings See below for changing connection se...

Page 340: ...twork printer administrator to manage printers on network Network Settings IJ Network Device Setup Utility Windows Troubleshooting See Network Settings and Common Problems for troubleshooting on network connection Notice Restriction See below for details Restrictions on network settings Restrictions Notices when printing using web service Notice for Web Service Printing 340 ...

Page 341: ...E802 11n only The connection between your device and the wireless router will be temporarily disabled while the setting is changed Do not proceed to the next screen of this guide until setup is complete For office use consult your network administrator Note that if you connect to a network with no security protection your personal information could be disclosed to a third party Wireless Direct Imp...

Page 342: ...with each other Firmware updates for the printer are not available while using Wireless Direct When a device has been connected to the printer without using a wireless router and you want to set it up again using the same connection method disconnect it first Disable the connection between the device and printer in the Wi Fi setting screen Connection Using a Wired Network You cannot establish a pr...

Page 343: ...Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 343 ...

Page 344: ...inter Settings Screen During Setup Windows Cannot Proceed beyond Printer Connection Screen Connect Cable Screen While using printer Cannot Find Printer while Using Wireless LAN Cannot Find Printer while Using Wired LAN Note You cannot use the wireless LAN and the wired LAN at the same time 344 ...

Page 345: ...less LAN Settings Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Printer s IP Address Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Security Software Settings Cannot Find Printer o...

Page 346: ...nter on Check Printer Settings Screen During Wired LAN Setup Windows Checking Security Software Settings Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Router Settings 346 ...

Page 347: ...printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If printer and network device are on If the network devices are on turn th...

Page 348: ...r Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If above does not s...

Page 349: ... displayed on the touch screen If icon is not displayed The printer is not set to allow wireless communication Click Wireless LAN Setup Information on the Check Printer Settings screen to check the status and turn on wireless communication on the printer If icon is displayed Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup Windows Checking Wireless LAN Environment 349...

Page 350: ...be used Place the wireless router and printer where there are no obstacles between them Wireless communication between different rooms or floors is generally poor Wireless communication can be impeded by building materials containing metal or concrete If the printer cannot communicate with the computer over a wireless LAN due to a wall place the printer and the computer in the same room In additio...

Page 351: ...or more on the wireless router refer to the instruction manual supplied with the wireless router or contact its manufacturer After taking measures above click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If the printer cannot be detected the printer is not connected to...

Page 352: ...another device To check the printer s IP address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Cannot Find Printer on Check ...

Page 353: ...g the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication If no message appears Cancel the setup and then set the security software to allow Canon software to access the network The file Setup exe or Setup64 exe in the win Driver DrvSetup folder on th...

Page 354: ...y and DHCP function Make sure the same radio channel is assigned to the wireless router and the printer To check the settings of the wireless router see the instruction manual supplied with the wireless router or contact the manufacturer After checking the wireless router settings click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instruc...

Page 355: ... printer and network device to become ready for use once they are turned on Wait a while after turning on the printer or network device and then click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network communication If LAN cable is connected and printer and network device are on If th...

Page 356: ...nter Settings screen to cancel to set up the network communication After that configure the computer and network device For the procedures refer to the instruction manuals supplied with the computer and network device or contact their manufacturers If you can view web pages after configuring the computer and network device try to set up the network communication from the beginning If you can view ...

Page 357: ... displayed on the touch screen If icon is not displayed The printer is not set to allow wired communication Turn on wired communication on the printer Once you have turned on wired communication redo the network communication setup from the beginning If icon is displayed Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup Windows Checking Printer s IP Address 357 ...

Page 358: ...another device To check the printer s IP Address print out the network settings information or use the operation panel to display it Display on the touch screen LAN settings Print the network settings Printing Network Settings If the IP address is not specified correctly See If an error screen appears and specify the IP address If the IP address is specified correctly Cannot Find Printer on Check ...

Page 359: ... the software to access click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up the network communication If no message appears Cancel the setup and then set the security software to allow Canon software below to access the network The file Setup exe or Setup64 exe in the win Driver DrvSetup fol...

Page 360: ...ring MAC address filtering and DHCP function For more on checking the settings of the router refer to the instruction manual supplied with the router or contact its manufacturer After checking the router settings click Redetect on the Check Printer Settings screen to redetect the printer If the printer is found follow the instructions on the screen to continue to set up network communication 360 ...

Page 361: ... only if you cannot proceed beyond the Printer Connection screen Check2 Follow procedure below to connect printer and computer again Important For Mac OS make sure the lock icon is on the lower left of the Printers Scanners screen Print Scan screen in Mac OS X v10 8 If the icon locked is displayed click the icon to unlock The administrator name and the password are necessary to unlock 1 Turn off p...

Page 362: ...n software running 6 Redo setup according to instructions on Canon website Note You can use the Setup CD ROM to redo setup For Mac OS 1 Click Next If the Installation Failure screen appears click Exit on displayed screen and finish setup If the Connection failed screen appears 1 Click Next 2 Click Next on displayed screen 3 Click Back to Top on Select Printer screen 4 Click Exit on Start Setup scr...

Page 363: ...ility Screen Check5 Make sure printer and wireless router network settings match Make sure the network settings of the printer e g wireless router name SSID network key etc are identical with those of the wireless router To check the settings of the wireless router refer to the instruction manual provided with it or contact its manufacturer To check the current network settings of the printer prin...

Page 364: ...you use the smartphone tablet make sure that its Wi Fi setting is enabled Check9 Make sure Enable bidirectional support is selected in the Ports sheet of the properties dialog box of the printer driver Windows Check10 Make sure security software s firewall is off If your security software s firewall is on a message may appear warning you that Canon software is attempting to access the network If t...

Page 365: ...Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 365 ...

Page 366: ...n turn it off and on again It may be necessary to resolve wireless router problems e g update interval of a key problems of DHCP update interval energy saving mode etc or to update the wireless router firmware For details contact the manufacturer of your wireless router Check2 Can you view any web pages on your computer Make sure your computer is connected to the wireless router properly For more ...

Page 367: ...reless router as far away from interference sources as possible Note Though an antenna is attached to most wireless routers note that some of them have it inside Check6 Make sure wireless signal is strong Monitor signal status and move printer and wireless router as necessary Windows Checking Wireless Network Status Check7 Make sure you are using a valid channel Usable wireless channels may be lim...

Page 368: ...ils refer to your device s instruction manual Check4 Make sure printer is selected as connection for device e g smartphone or tablet Select the identifier for wireless direct SSID specified for the printer as the connection destination for devices Check the destination on your device For details refer to your device s instruction manual or visit the manufacturer s website To check the identifier f...

Page 369: ... interference Place the wireless router as far away from interference sources as possible Place devices a suitable distance from the printer Check7 Make sure 5 devices are already connected Wireless Direct does not allow more than 5 devices to be connected Cannot Communicate with Printer via Wired LAN Check1 Make sure the printer is turned on Check2 Make sure the LAN cable is connected properly Ma...

Page 370: ... Drivers using the Setup CD ROM or install them from the Canon website For Mac OS Install the MP Drivers from the Canon website Check3 When using wireless LAN make sure wireless router does not restrict which computers can access it For more on connecting to and setting up your wireless router see the wireless router instruction manual or contact its manufacturer Note To check the MAC address or I...

Page 371: ...computer can communicate with the wireless router Note For Windows set up the printer to match the wireless router settings using IJ Network Device Setup Utility Selecting WPA WPA2 or WPA WPA2 is recommended for security reason If your wireless router is compatible with WPA WPA2 you can also use WPA2 or WPA Using WPA WPA2 The authentication method passphrase and dynamic encryption type must be the...

Page 372: ...u click Search on the Network Settings Wireless LAN screen in IJ Network Device Setup Utility follow the on screen instructions to set the WEP key length format and the number For details see If WEP Details Screen Appears Note If the printer is connected to an AirPort Base Station via LAN If the printer is connected to an AirPort Base Station via a LAN check the settings in Wireless Security of Ai...

Page 373: ...Encryption Key on Wireless Router Check1 Check wireless router setting To check the wireless router setting see the instruction manual provided with the wireless router or contact its manufacturer Make sure the computer and the wireless router can communicate with each other under this setting Check2 If filtering MAC addresses or IP addresses at wireless router check that MAC addresses or IP addre...

Page 374: ...e the encryption type for the printer and it subsequently cannot communicate with the computer make sure the encryption type for the computer and the wireless router matches the type set for the printer Cannot Communicate with Printer After Enabling MAC IP Address Filtering or Encryption Key on Wireless Router 374 ...

Page 375: ...Other Network Problems Checking Network Information Restoring to Factory Defaults Message Appears on Computer During Setup Packets Are Sent Constantly Windows 375 ...

Page 376: ...ice Setup Utility Screen You can display the printer s MAC address on the touch screen System information Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer follow the instructions below For Windows 1 Select Command Prompt as shown below In Windows 10 right click Start button and select Command Prompt In Windows 8 1 or Windows 8 select Command Promp...

Page 377: ...n the Start screen select the Search charm and search for Command Prompt In Windows 7 or Windows Vista click Start All Programs Accessories Command Prompt 2 Type the ping command and press Enter The ping command is as follows ping XXX XXX XXX XXX XXX XXX XXX XXX is the IP address of the target device If communication is taking place a message like the one shown below appears Reply from XXX XXX XXX...

Page 378: ...time 1 739 ms XXX XXX XXX XXX ping statistics 3 packets transmitted 3 packets received 0 packet loss If packet loss is 100 communication is not taking place Otherwise computer is communicating with target device Checking Network Setting Information To check the printer s network settings information print out the network settings information or use the operation panel to display it Display on the ...

Page 379: ...efaults use the Setup CD ROM or follow the instructions on the Canon website to redo setup For Mac OS Initialization erases all network settings on the printer making printing or scanning operation from a computer over a network impossible To use the printer over a network again after restoring it to the factory defaults follow the instructions on the Canon website to redo setup Initialize the net...

Page 380: ...Printing Problems Printing Does Not Start No Ink Comes Out Paper Does Not Feed Properly No Paper Error Cannot Print on Disc Label Print Results Are Unsatisfactory 380 ...

Page 381: ...elay device Contact the vendor of the relay device There could also be a problem with the USB cable Replace the USB cable and retry the printing If you use the printer over a LAN make sure the printer is correctly set up for network use Note For Windows If you can use IJ Network Device Setup Utility check the network connection status Check3 Make sure paper settings match information set for rear ...

Page 382: ...dia Type in the Main sheet of printer driver matches paper loaded in printer 3 Make sure Page Size setting in Page Setup sheet of printer driver is same as size set in step 1 For Mac OS 1 Make sure either A4 Art Paper Margin 35 or US Letter Art Paper Margin 35 is selected in application If the page size you want to use is not displayed open the File menu of the application and select Print Then ma...

Page 383: ...rge Windows Click Print Options on Page Setup sheet of the printer driver Then set Prevention of Print Data Loss to On in the dialog that appears This may reduce print quality Check9 If printing from your computer restart computer 383 ...

Page 384: ...aning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is empty If the ink tank is not empty perform print head cleaning and try printing the nozzle check pattern again If problem is not resolved after performing print head cleaning twice Perform print head deep cleaning If the problem is no...

Page 385: ...e right and left paper guides with the paper stack Loading Paper In the cassette be sure to load only plain paper When you load the paper on the cassette place the print side facing DOWN and align the right left front paper guides with the paper stack Loading Paper Check3 Is paper too thick or curled Unsupported Media Types Check4 When loading postcards or envelopes consider the following If a pos...

Page 386: ...ter unplug it from the power supply then remove the foreign object Note If the feed slot cover is opened close it slowly Check7 Clean paper feed roller Cleaning Paper Feed Rollers Note Cleaning the paper feed roller abrades it so do this only when necessary Check8 If two or more sheets of paper feed from cassette at once clean inside of cassette Cleaning Cassette Pads 386 ...

Page 387: ...over and rear cover attached properly See Rear View for the positions of the transport unit cover and the rear cover If the measures above do not solve the problem contact your nearest Canon service center to request a repair 387 ...

Page 388: ...lacing the disc tray see Placing a Printable Disc Check3 If disc label printing stops before it is complete try operation again If a certain period of time has elapsed while disc label printing is in progress the printer stops initializing To resume initializing tap OK on the touch screen Try the operation again following the on screen instructions Disc Tray Does Not Feed Properly Check1 Is disc t...

Page 389: ...n The disc tray will automatically be ejected When the disc tray is pulled out place the disc tray M is on the upper side again and retry printing For more on placing the disc tray see Placing a Printable Disc If the disc tray is still jammed check if there is a problem with the printable disc Disc Tray Does Not Feed Properly 389 ...

Page 390: ...depending on what you are using your printer for Copying Check the settings using the operation panel Setting Items for Copying Copying a photo Check the settings using the operation panel Copying Photos Printing from memory card Check the settings using the operation panel Setting Items for Photo Printing Using Operation Panel Printing from a PictBridge Wireless LAN compliant device Check the set...

Page 391: ...olved check other causes See also the sections below Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Lines Are Misaligned Paper Is Smudged Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part of Page Is Not Printed Windows Lines Incomplete or Missing Windows Images Incomplete or Missing Windows Ink Blots Paper Curl Back of Paper Is Smudged ...

Page 392: ...Paper Is Blank Printing Is Blurry Colors Are Wrong White Streaks Appear Printing Is Blurry Colors Are Wrong 392 ...

Page 393: ...nk tank B peel it off Check4 Are the print head nozzles clogged Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles For details on printing the nozzle check pattern print head cleaning and print head deep cleaning see If Printing Is Faint or Uneven If nozzle check pattern is not printed correctly Check if the ink tank for the problem color is emp...

Page 394: ...per on the rear tray load paper with the printable side facing up When you load paper in the cassette load paper with the printable side facing down Refer to the instruction manual supplied with the paper for detailed information on the printable side When copying see also the sections below Check6 Is platen glass dirty Clean the platen glass Cleaning the Platen Glass and Document Cover Check7 Mak...

Page 395: ...int head position Aligning the Print Head Note If the problem is not resolved after performing the print head alignment perform print head alignment manually from your computer For Windows Aligning the Print Head Position For Mac OS Aligning the Print Head Position Check3 Increase print quality and try printing again Increasing the print quality using the operation panel or the printer driver may ...

Page 396: ...aper When using Photo Paper Plus Semi gloss even if the sheet is curled load one sheet at a time as it is Rolling this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality We recommend putting unused paper back into the package and storing it flat Plain Paper Turn the paper over and reload it to print on the other side Other Paper If the paper corn...

Page 397: ... the setting to prevent paper abrasion will widen the clearance between the print head and the paper If you notice abrasion even with the media type set correctly to match the paper set the printer to prevent paper abrasion using the operation panel or the computer This may reduce the print speed Once you have finished printing undo this setting Otherwise it will apply to subsequent print jobs Fro...

Page 398: ...usting Intensity Copying Setting Items for Copying Check6 Do not print outside recommended printing area If you print outside the recommended printing area of your paper ink may stain the lower edge of the paper Resize the document using application software Print Area Check7 Is platen glass dirty Clean the platen glass Cleaning the Platen Glass and Document Cover Check8 Is paper feed roller dirty...

Page 399: ...ver Setup Window 3 Click Maintenance tab and Custom Settings 4 Drag Ink Drying Wait Time slide bar to set wait time and click OK 5 Check message and click OK For Mac OS 1 Make sure printer is turned on 2 Open Canon IJ Printer Utility2 Opening the Canon IJ Printer Utility2 3 Select Custom Settings in pop up menu 4 Drag Ink Drying Wait Time slide bar to set wait time and click Apply 5 Check message ...

Page 400: ...s Are Unsatisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting This printer performs automatic cleaning when necessary to keep printouts clean A small amount of ink is ejected for cleaning Although the ink is normally ejected onto the ink absorber at the outer edge of the paper it may get onto the paper if the loaded paper is larger t...

Page 401: ...Scanning Problems Mac OS Scanning Problems IJ Scan Utility Error Messages IJ Scan Utility Lite Error Messages Scanner Driver ICA Driver Error Messages 401 ...

Page 402: ...Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 402 ...

Page 403: ...ct the USB cable to a different USB port on the computer Check 3 If the USB cable is connected to a USB hub remove it from the USB hub and connect it to a USB port on the computer Check 4 With network connection check the connection status and reconnect as needed Check 5 Restart the computer 403 ...

Page 404: ... website Check 2 Select your scanner or printer on the application s menu Note The operation may differ depending on the application Check 3 Make sure that the application supports the ICA driver You cannot start the scanner driver from applications not supporting the ICA driver Check 4 Scan and save images with IJ Scan Utility and open the files in your application 404 ...

Page 405: ...and try scanning again If you still cannot communicate restart the computer With network connection check the connection status and reconnect as needed If the same error message still appears restart the computer 201 A required file is missing or corrupted or settings are incorrect Try the installation again Reinstall the scanner driver from our website Reinstall IJ Scan Utility Lite from our webs...

Page 406: ...ted for detection is scanned Make sure the Docu ment Language in the Settings General Set tings dialog matches the document language Make sure there is text in the document Cannot communicate with scanner for these reasons Scanner is turned off If using Wired LAN connection It is disconnected from Wired LAN If using wireless LAN connection Signal strength is poor due to obstructions If using USB c...

Page 407: ...Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB Touch Screen Shows Wrong Language 407 ...

Page 408: ...wer plug is securely connected to printer and then turn it back on Check3 Unplug printer leave it for at least 2 minutes and then plug it back in and turn it on again If this does not solve the problem contact your nearest Canon service center to request a repair 408 ...

Page 409: ... printer driver setup window and in Auto Power in Maintenance sheet select Disable for Auto Power Off If you are using a Mac OS and if you do not want the printer to turn off automatically Open Canon IJ Printer Utility2 select Power Settings in the pop up menu and then select Disable for Auto Power Off on Auto Power Note You can also enable the printer to turn on off automatically from the operati...

Page 410: ...rts Hi Speed USB connection Does the USB port on your computer support Hi Speed USB connection Does the USB cable or the USB hub support Hi Speed USB connection Be sure to use a certified Hi Speed USB cable We recommend that the USB cable be no longer than 10 feet 3 meters or so Does the operating system of your computer support Hi Speed USB connection Install the latest update for your computer I...

Page 411: ...on Check2 Connect USB cable properly As the illustration below the USB port is at the back of the printer Check3 Make sure Enable bidirectional support is selected in Ports sheet of properties dialog box of printer driver Windows How to Open the Printer Driver Setup Window 411 ...

Page 412: ...Installation and Download Problems Cannot Install MP Drivers Easy WebPrint EX Does Not Start or Easy WebPrint EX Menu Does Not Appear Windows 412 ...

Page 413: ...ist on left In Windows 7 or Windows Vista click Start and then click Computer 2 Double click the CD ROM icon in the window that appears If the contents of the CD ROM appear double click MSETUP4 EXE If you cannot install the MP Drivers with the Setup CD ROM install them from the Canon website Note If the CD ROM icon does not appear try the following Remove the CD ROM from your computer and reinsert...

Page 414: ...computer and then reinstall the MP Drivers Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD ROM or install them from the Canon website Note If the installer was stopped due to a Windows error Windows operation may be unstable and you may not be able to install the drivers Restart your computer and then reinstall the drivers For Mac OS Download the driver from the supp...

Page 415: ...tructions to install the latest MP Drivers that you downloaded In the connection method selection screen select Use the printer with wireless LAN connection The printer is detected automatically in the network Make sure the printer was found and install the MP Drivers following the on screen instructions Note The network settings on the printer are not affected so the printer can be used on the ne...

Page 416: ...Errors and Messages An Error Occurs Message Appears 416 ...

Page 417: ...escribed in the message When an error occurs a message is displayed on the computer screen or the touch screen Depending on the error a Support Code error number is displayed on the computer screen or the touch screen When a Support Code and a message are displayed on the computer screen For Windows For Mac OS The screen differs depending on the OS you are using 417 ...

Page 418: ...t Code and a message are displayed on the touch screen For details on how to resolve errors see List of Support Code for Error Note For details on how to resolve errors without Support Codes see Message Appears 418 ...

Page 419: ...een Check the message and take an appropriate action Data of supported types are not saved There is no image data saved on the memory card that can be read by this printer The printer may not recognize the file if the file name or folder path contain certain characters Use only alphanumeric characters Photo data edited or processed on a computer must be printed from the computer Note When a photo ...

Page 420: ...nplugging the power cord Writing Error Output Error Communication Error Windows Check1 If POWER lamp is off make sure printer is plugged in and turn it on The POWER lamp flashes while the printer is initializing Wait until the POWER lamp stops flashing and remains lit Check2 Make sure printer is properly connected to computer If you are using a USB cable make sure it is securely connected to both ...

Page 421: ...ce Manager 2 Double click Universal Serial Bus controllers and USB Printing Support If the USB Printing Support Properties screen does not appear make sure the printer is correctly connected to the computer Check2 Make sure printer is properly connected to computer 3 Click General tab and check for a device problem If a device error is shown see Windows Help to resolve it Other Error Messages Wind...

Page 422: ...does not reappear Note When the information is being sent a warning such as an Internet security message may appear Make sure the program name is IJPLMUI exe and allow it If you clear Send automatically from the next time check box the information will not be sent automatically from next time and a confirmation screen will appear at the time of the next survey To send the information automatically...

Page 423: ...Printer Scanner Fax Extended Survey Program 3 Select Change If you select Yes after you have followed the on screen instructions the confirmation screen will appear at the time of the next survey If you select No the information will be sent automatically Note If you select Uninstall the Inkjet Printer Scanner Fax Extended Survey Program is uninstalled Follow the on screen instructions Inkjet Prin...

Page 424: ...the Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the dock at the time of the next survey If you do not agree to participate in survey program Click Do not agree The confirmation screen closes and the survey is skipped The confirmation screen will reappear one month later To stop sending information Click Turn off This stops the Inkjet Printer Scanner Fax Extended Survey P...

Page 425: ... Utilities folder and Inkjet Extended Survey Program folder 2 Double click Canon Inkjet Printer Scanner Fax Extended Survey Program icon Do not display the confirmation screen when information is sent If the check box is selected the information will be sent automatically If the check box is not selected Inkjet Printer Scanner Fax Extended Survey Program icon will appear in the Dock at the time of...

Page 426: ...ears on Touch Screen and Computer Screen 1000 to 1ZZZ 1000 1001 1002 1003 1200 1240 1258 1259 1270 1300 1303 1304 1309 1310 1313 1401 1403 1405 140B 1410 1411 1412 1413 1414 1415 1551 1552 1600 1660 1680 1681 1684 1688 1689 1700 1701 1730 1731 1750 1830 1850 1851 1855 1857 185B 185C 185D 1871 1874 1890 2000 to 2ZZZ 2110 2113 2114 2120 2123 2504 2700 2900 2901 3000 to 3ZZZ 3402 3403 3405 3407 3408 ...

Page 427: ...6801 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6934 6935 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6950 6960 6A80 6A81 6A82 A000 to ZZZZ B202 B203 B204 B205 C000 For paper jam support codes see also List of Support Code for Error Paper Jams 427 ...

Page 428: ...300 If you cannot see the jammed paper at the paper output slot or the rear tray If the paper fed from the cassette is jammed 1303 If the paper is jammed when performing automatic duplex printing 1304 If the paper is jammed as the printer pulled in the printed paper 1313 If the paper tears and you cannot remove it from the paper output slot or from the transport unit Paper Is Jammed inside Printer...

Page 429: ...ected automatically If paper becomes jammed during printing and you need to turn off the printer to remove it tap Stop to stop the printing before you turn off the printer If the paper tears and you cannot remove the jammed paper from the paper output slot or the rear tray remove the paper from inside the printer Paper Is Jammed inside Printer If you cannot pull the paper out from the paper output...

Page 430: ...ing the paper make sure you are using suitable paper and loading it correctly We recommend using paper sizes other than A5 to print documents with photos or graphics A5 paper may curl and jam as it leaves the printer If the measures above do not solve the problem contact your nearest Canon service center to request a repair 430 ...

Page 431: ...e Pull out the cassette and then remove the paper slowly with both hands If the measures above do not solve the problem see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper Removing Jammed Paper from Rear Side Note If paper becomes jammed during printing and you need to turn off the printer to remove it tap Stop to stop the printing before you turn off the printe...

Page 432: ...cover 4 Slowly pull out paper Note Do not touch the inner parts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 432 ...

Page 433: ...ed 4 Attach transport unit cover Insert the transport unit cover slowly all the way into printer and take down the transport unit cover 5 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely 433 ...

Page 434: ...If the measures above do not solve the problem contact your nearest Canon service center to request a repair 434 ...

Page 435: ...asures above do not solve the problem see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper Removing Jammed Paper from Rear Side Note If paper becomes jammed during printing and you need to turn off the printer to remove it tap Stop to stop the printing before you turn off the printer 1 Rotate printer so that rear side of printer faces toward you 2 Open rear tray ...

Page 436: ...ts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 2 Slowly pull out paper 436 ...

Page 437: ...lowly all the way into printer and take down the transport unit cover 5 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely If the measures above do not solve the problem contact your nearest Canon service center to request a repair 437 ...

Page 438: ...res above do not solve the problem see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper Removing Jammed Paper from Rear Side Note If paper becomes jammed during printing and you need to turn off the printer to remove it tap Stop to stop the printing before you turn off the printer 1 Rotate printer so that rear side of printer faces toward you 2 Open rear tray cov...

Page 439: ...ts of the printer If you were not able to remove the paper in this step detach the transport unit cover and remove the paper by following these steps 1 Detach transport unit cover Lift up the transport unit cover and pull out it 2 Slowly pull out paper 439 ...

Page 440: ...lowly all the way into printer and take down the transport unit cover 5 Attach rear cover Insert the projections of the right side of the rear cover into the printer and then push the left side of the rear cover until it is closed completely If the measures above do not solve the problem contact your nearest Canon service center to request a repair 440 ...

Page 441: ... the printing before you turn off the printer 1 Turn off printer and unplug it 2 Open scanning unit cover Important Do not touch white belt A If you soil or scratch this part by touching it with paper or your hand it could damage the printer 3 Check if jammed paper is under print head holder If the jammed paper is under the print head holder move the print head holder to the far right or left whic...

Page 442: ...ammed paper firmly in both hands If the paper is rolled up pull out it 5 Slowly pull out paper so as not to tear it Pull out the paper at an angle of about 45 degrees 6 Make sure all jammed paper is removed 442 ...

Page 443: ...d it up once and then take it down gently All jobs in the print queue are canceled Redo the printing Note When reloading the paper make sure you are using suitable paper and loading it correctly If a paper jam message appears on the touch screen or on your computer screen when you resume printing after removing all the jammed paper there may be some paper still inside the printer Check the printer...

Page 444: ...er in the rear tray Set paper information for the paper in the rear tray After carrying out the above measures select OK on the touch screen Important Be sure to close the feed slot cover after loading paper in the rear tray If the feed slot cover is open paper cannot be fed Note After loading paper in the rear tray the screen for setting rear tray paper information appears Set paper information f...

Page 445: ...ad paper in the cassette Set paper information for the paper in the cassette After carrying out the above measures select OK on the touch screen Note Once the cassette is inserted the screen for setting cassette paper information appears Set paper information for the paper in the cassette The loadable paper differs depending on the paper source The loadable paper in the cassette is A4 Letter A5 or...

Page 446: ...1200 Cause Scanning unit cover is open What to Do Close the scanning unit cover and wait for a while Do not close it while you are replacing an ink tank 446 ...

Page 447: ...1401 Cause Print head may be damaged What to Do Contact your nearest Canon service center to request a repair 447 ...

Page 448: ...n progress and you want to continue printing select OK on the printer with the ink tank installed Then printing can continue Replacing the ink tank is recommended after the printing The printer may be damaged if printing is continued under the ink out condition Note If multiple ink lamps are flashing check the status of each ink tank 448 ...

Page 449: ...1660 Cause An ink tank is not installed What to Do Install the ink tank 449 ...

Page 450: ...ink level Touch Stop on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition Note If the function for detecting the remaining ink level is disabled ...

Page 451: ...ink level To disable this function touch Stop on the printer for at least 5 seconds and then release it With this operation disabling the function for detecting the remaining ink level is memorized Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or by using refilled ink tanks Note If the function for det...

Page 452: ...full What to Do Select OK on the touch screen to continue printing Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 452 ...

Page 453: ...Do Open the scanning unit cover and make sure the tape for securing the print head holder during transportation has been removed If the tape is still there remove it and close the scanning unit cover If this does not solve the problem contact your nearest Canon service center to request a repair 453 ...

Page 454: ... on the Printer Driver and the Printer Paper Size Mac OS For copying make the copy paper settings to match cassette paper information set on the printer See below for details on cassette paper information set on the printer Paper Settings If the print or copy paper settings do not match cassette paper information set on the printer as shown below a message appears on the touch screen Print setting...

Page 455: ...loaded paper Select this option to print or copy onto the paper in the cassette without changing the paper settings For example if the print or copy paper setting is A5 and cassette paper information is set to A4 the A5 size setting is used to print or copy onto the paper in the cassette Replace the paper and print Select this option to print after changing the paper in the cassette 455 ...

Page 456: ...Type Windows Paper Settings on the Printer Driver and the Printer Media Type Mac OS Paper Settings on the Printer Driver and the Printer Paper Size Windows Paper Settings on the Printer Driver and the Printer Paper Size Mac OS Cancel Cancels printing Select this option when you want to change the print or copy paper settings Change the paper settings and retry printing Note To suppress the misprin...

Page 457: ...d orientation on the platen glass Make sure the platen glass and the print head alignment sheet are not dirty Make sure the loaded paper is correct For automatic print head alignment load A4 or Letter sized plain paper Make sure the print head nozzle is not clogged Check the print head condition by printing the nozzle check pattern If the error is still not resolved try manual print head alignment...

Page 458: ...Load print head alignment sheet on platen glass Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2 Slowly close the document cover and select OK on printer s touch screen The printer starts scanning the print head alignment sheet and automatically adjusts the print head position 458 ...

Page 459: ...4103 Cause Cannot perform printing with current print settings What to Do Tap Stop on the touch screen to cancel printing Then change the print settings and retry printing 459 ...

Page 460: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 460 ...

Page 461: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 461 ...

Page 462: ...c Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to print head holder motion be careful not to touch white belt A If you soil or scratch this part by touching it with paper o...

Page 463: ...rinter error has occurred What to Do Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 463 ...

Page 464: ...se Printer error has occurred What to Do Contact your nearest Canon service center to request a repair Note In the case of warnings or errors caused by remaining ink levels the printer cannot print or scan 464 ...

Page 465: ... remove it depending on the jammed location and cause List of Support Code for Error Paper Jams Turn off printer and unplug it Plug in the printer again and turn it back on If this does not solve the problem contact your nearest Canon service center to request a repair 465 ...

Page 466: ...c Remove any impediment Make sure the ink tanks are properly installed Press ink tanks until they click into place Turn the printer back on If this does not solve the problem contact your nearest Canon service center to request a repair Important When clearing an impediment to print head holder motion be careful not to touch white belt A If you soil or scratch this part by touching it with paper o...

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