Canon MultiPASS F20, Basic Manual

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You may obtain technical support* for your product as follows:
• For e-mail technical support, the latest driver downloads and answers to frequently asked questions
(www.usa.canon.com/consumer)
• 24-hour, 7-day-a-week, automated support for troubleshooting issues on most current products
(1-800-423-2366)
• 24-hour, Fax-On-Demand System for product specifications and technical information
(1-800-526-4345)
• Free technical support Monday–Saturday (excluding holidays) for products still under warranty
(1-757-413-2848)
• Technical support 7 days a week (excluding holidays) for products no longer under warranty, at $9.99 per incident
(1-757-413-2848)
If the problem can’t be corrected by using one of the above technical support options, you will be asked to follow the
applicable procedures for warranty service. Note that a dated proof of purchase (bill of sale) is required to verify eligibility at
the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale. You will also need to
supply the product serial number.
InstantExchange †
InstantExchange is a warranty program that expedites, usually by the next business day, †† the exchange of a defective
product with a refurbished product. The refurbished product you receive will be covered by the balance of the period remaining
on your original limited warranty.
Note that by using this service you will keep the replacement product that is sent to you,
and your originally purchased product shall become the property of Canon.
InstantExchange warranty program service is available only during the express limited-warranty period for your product and only
in the continental United States, Alaska and Hawaii during such period.
If the Canon Customer Care Center representative cannot correct the problem with your product over the telephone, and
you elect InstantExchange warranty program service, the representative will issue you a reference number upon verification of
warranty eligibility. You will be asked for information pertaining to your defective product and for a ship-to location for the
replacement product (street address only). You must also provide a major credit card number that will be pre-authorized by
Canon in an amount up to the cost of a new product at the time you elect InstantExchange warranty program service.
Your
credit card number will be charged in an amount up to the cost of a new product (i) if you do not return your defective
product to a Canon repair facility by the date specified by Canon and in the manner described below; (ii) if the defect(s) in the
product is/are not covered by this limited warranty; or (iii) if the warranty period on the product has expired or has not been
sufficiently established by your supplying the appropriate documentation.
The Canon repair facility will ship out the replacement product via overnight courier, prepaid by Canon.
After receipt of the replacement product (with instructions and a pre-paid return waybill), follow the instructions to ship the
defective product to a Canon repair facility. You must return the defective product in the shipping carton in which the
replacement product was packed (be sure to retain your ink cartridges and tanks), and you must include the reference number,
a
copy of your dated proof of purchase (bill of sale) and a complete explanation of the problem. Do not include any other items
in the return shipping container.
Carry-In/ Mail-In
Carry-In/Mail-In is a service program by which your defective product is repaired by an ASF. The name and telephone
number of the ASF(s) nearest to your location may be obtained from our Web site at www.usa.canon.com , or by calling the
Canon Customer Care Center at 1-800-423-2366 . If shipping is involved, it is your responsibility to properly package and send
your defective product, together with your dated proof of purchase, a complete explanation of the problem and a return address,
to the ASF at your expense.
Do not include any other items with your product . The repair(s) covered by this limited warranty
will be made and the product will be returned to you without charge by the ASF. Repairs not covered under this limited warranty
will be charged to you at such costs as each ASF may generally establish from time to time.
This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
* Support program specifics are subject to change without notice.
† InstantExchange warranty program service is subject to availability of refurbished replacement units.
†† 9 a.m.–5 p.m.(local), Monday–Friday (excluding holidays). The Canon Customer Care Center must receive pertinent information by 3 p.m. (E.S.T.)
to ensure next-business-day InstantExchange warranty program service (two-business-day InstantExchange warranty service for Alaska and
Hawaii). Canon does not guarantee next-business-day service in the event of factors beyond Canon’s reasonable control.
MultiPASS F20
©2002 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc.