Canon iR1020 Series, Service Manual

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Chapter 11
11-7
4
Server connection error Server connection error Displayed when a TCP / IP
communication error occurs.
This error also occurs as a result of the
Proxy server dysfunction while the proxy
server is in use. - Check the network connection.
- Check the port number for RGW-PORT.
- Check the server status.
- When the Proxy server is in use, check the
Proxy server address.
- When the Proxy server is in use, check the
status of the Proxy server address.
5
URL server specified is illegal Server-specified URL error A different URL than the one specified by
the server has been registered. Check with the server helpdesk.
6
Proxy connection error Proxy connection error Cannot connect to the Proxy server. Check the server IP address and port number and
correct the settings accordingly.
The device needs rebooting when network-
related settings such as Proxy settings are
modified.
7
Proxy authentication error Proxy authentication error Authentication for the Proxy server has
failed. Check the user name and password to log in to
the Proxy server and re-set them.
8
Proxy address resolution error Proxy address resolution
error
Proxy server address resolution by DNS
has failed. - Check the network configurations of the
device. (Check if PING by host name passes
from computer to the device.)
- Check the DNS settings.
- Check if the host name set in RGW-ADDRESS
is registered in the DNS server.
- Check if the Proxy server address is correct.
9
Server certificate error Server certificate error During SSL negotiation, server certificate
notified by the server cannot be
authenticated by CA certificate of the
device. - Check that CA certificate has been installed.
Service Mode
> #NETWORK
> #CERTIFICATE
> #CA-CERTIFICATE
- Install CA certificate corresponding the server.
10
Server certificate verify error Server certificate verify
(URL check) error During SSL negotiation, host name
written in server certificate notified by the
server and URL host name set in RGW-
ADDRESS have been different. Check host name in the URL set in RGW-
ADDRESS.
Service More
> #E-RDS
> RGW-ADDRESS
11
Server certificate expired Server certificate expired - CA certificate registered in the device is
expired.
- Time and date on the device is invalid
against the term specified in the
certificate. - Check expire date of CA certificate.
Service Mode
> #NETWORK
> #CERTIFICATE
> #CA-CERTIFICATE
If the certificate is expired, register a valid CA
certificate on the device.
- Set the correct time and date on the device.
12
Unknown error Unknown communication
error Unknown communication error has
occurred. Wait for a while and try again.
13
Server response error (NULL) Server response error(When
server error code processing
has failed) Server response error This error can happen when Send function and e-
RDS function are performed simultaneously.
Wait for a while to try again and check that Send
OK is displayed next time sending is performed.
Error Character Strings Error Description Cause Measures