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imageFORMULA DR-G1130/DR-G1100 Series Service Guide
imageFORMULA DR-G1130/DR-G1100 Series Service Guide
April 2013
Rev. 1
Page 24
To submit a new warranty claim, select the type of claim from the dropdown
list shown below and complete the required sections of the e-Tag limited
warranty claim console.
Figure 9 (e-Support: e-Tag Warranty Claim Console)
A copy of the e-Tag limited warranty claim form and the machine service
history should be returned with the original defective part(s) to the address
provided on the bottom of the e-Tag limited warranty claim. The service
history log can be handwritten or computer generated and must include the
following:
•
Dealer Name
•
Part Description
•
Machine Installation Date
•
Date Part Was Removed
•
Machine Serial Number
•
Machine Copy Count
•
Part Number
•
Reason For Removal
•
Work Performed (Highlight Current Service Call)
Canon Authorized Dealers
After authorization, part and labor credits are posted on the CNA website on
the following business .
Canon Authorized Servicers
After authorization, parts and labor reimbursements are deposited into your
direct account within 30 days; that is, if you have elected to receive direct
deposit.