imageFORMULA DR-G1130/DR-G1100 Series Service Guide
imageFORMULA DR-G1130/DR-G1100 Series Service Guide
April 2013
Rev. 1
Page 18
2. Call Escalation Procedure
Canon USA provides a time sensitive call escalation process for all
imageFORMULA DR-G1130/G1100 Series Dealers and Authorized
Servicers. The Technical Support Center is the single point of entry for this
process. Once a call is placed to the Technical Support Center and
information is logged into the call management system, a case number will
be assigned to the call. Every effort is made to resolve the problem during
the call. Calls that cannot be resolved during the initial call and requires
escalation need to follow the process below. The status of all escalated
cases can be viewed via e-Support or by calling the Technical Support
Center.
Canon
imageFORMULA DR-G1130/G1100
End-User
End-User Contacts Dealer
or Authorized Servicer
Canon USA
Technical Support Center
1-800-528-2830
Canon USA
Engineering
Status
Modify
Canon USA
Systems Engineers
Dealer or Authorized
Servicer Contacts Canon
Assistance Required
Update Case
Update Case
Update Case
