Canon imageFORMULA DR-G1100 Production Document..., Service Manual

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imageFORMULA DR-G1130/DR-G1100 Series Service Guide
imageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013
Rev. 1
Page iii
Table of Contents
I. Product Overview, Design Features, Optional Accessories, Configuration, and Box
Contents ----------------------------------------------------------------------------------------------------------- 1
A. Overview ------------------------------------------------------------------------------------------------------------------ 1
B. Design Features -------------------------------------------------------------------------------------------------------- 2
C. Optional Accessories ------------------------------------------------------------------------------------------------- 3
1. imageFORMULA Flatbed Scanner Unit 101/201 ------------------------------------------------------------- 3
D. Configuration ------------------------------------------------------------------------------------------------------------ 3
E. Box Contents ------------------------------------------------------------------------------------------------------------ 4
II. Service Authorization ----------------------------------------------------------------------------------------- 5
III. Educational Training Offerings ---------------------------------------------------------------------------- 5
A. Training Overview ----------------------------------------------------------------------------------------------------- 5
B. Technician Certification --------------------------------------------------------------------------------------------- 5
C. Who Should Take This Training ----------------------------------------------------------------------------------- 5
D. Prerequisites ------------------------------------------------------------------------------------------------------------ 5
E. What You Will Learn -------------------------------------------------------------------------------------------------- 5
F. Course Format ---------------------------------------------------------------------------------------------------------- 6
G. Course Highlights------------------------------------------------------------------------------------------------------ 6
H. Course Equipment ----------------------------------------------------------------------------------------------------- 6
I. Service Materials ------------------------------------------------------------------------------------------------------- 6
IV. Servicing Notes ------------------------------------------------------------------------------------------------- 7
A. Estimated Installation Time (End-User) ------------------------------------------------------------------------- 7
B. Installation Space Requirements --------------------------------------------------------------------------------- 7
C. System Requirements ------------------------------------------------------------------------------------------------ 8
D. Software Installation Procedures (End-User) ----------------------------------------------------------------- 8
E. Periodic Maintenance ------------------------------------------------------------------------------------------------- 9
F. Special Tools ----------------------------------------------------------------------------------------------------------- 10
G. Consumable Parts ---------------------------------------------------------------------------------------------------- 10
H. Recommended Replacement Parts ----------------------------------------------------------------------------- 11
V. Suggested End-User Service Offerings --------------------------------------------------------------- 12
A. Warranty Support ----------------------------------------------------------------------------------------------------- 12
1. imageFORMULA DR-Scanner Limited Warranty ------------------------------------------------------------ 12
B. Canon Information Technology Systems Technical Support to the End-User ------------------- 12
C. On-Site Service -------------------------------------------------------------------------------------------------------- 12
VI. Post Warranty Support ------------------------------------------------------------------------------------- 13
A. Dealers or Authorized Servicer Offerings --------------------------------------------------------------------- 13
B. Authorized Service Provider Customer Registration System ------------------------------------------ 14
C. e-Tag ---------------------------------------------------------------------------------------------------------------------- 16
D. On-Line Warranty Credit Inquiry --------------------------------------------------------------------------------- 16
E. Post-Warranty Support / CarePAK ------------------------------------------------------------------------------ 16
VII. Product Technical Support Offerings ------------------------------------------------------------- 17
A. Authorized Service Providers ------------------------------------------------------------------------------------- 17
B. Authorization Policy ------------------------------------------------------------------------------------------------- 17
C. Technical Support / Escalation ----------------------------------------------------------------------------------- 17
1. Canon Technical Support Center -------------------------------------------------------------------------------- 17
2. Call Escalation Procedure ----------------------------------------------------------------------------------------- 18