imageFORMULA DR-G1130/DR-G1100 Series Service Guide
imageFORMULA DR-G1130/DR-G1100 Series Service Guide
April 2013
Rev. 1
Page 12
V. Suggested End-User Service Offerings
A. Warranty Support
1. imageFORMULA DR-Scanner Limited Warranty
The imageFORMULA DR-Scanner Limited Warranty period is effective for
90-days after delivery by Canon or its Authorized Servicer to the end-user.
Refer to the Warranty terms and conditions in the
Guide for complete details for warranty coverage.
B. Canon Information Technology Systems Technical Support to the End-User
The Canon Information Technology Systems (CITS) Help Desk, at
1-800-828-4040, will take the first call from the customer and provide
comprehensive support as follows:
Answers product related questions.
Assists the end-user with pre-and post-sales inquiries.
Redirects Customer calls to the Service Provider of record. If there is no
Service Provider of record, CITS will:
o
Attempt to resolve hardware, software, and operational problems.
o
Assist the customer with installation & setup
o
If telephone based troubleshooting fails to resolve a problem, CITS will
dispatch a 3rd party service provider.
End-user support is also available via the Canon USA consumer website:
. The end-user can access print drivers, software
downloads, Frequently Asked Questions (FAQs), register their product, review
promotions, and research products.
C. On-Site Service
The CITS Help Desk will diagnose end-user problems related to the
imageFORMULA DR-G1130/DR-G1100 Series scanner. If telephone based
troubleshooting cannot resolve the problem the CITS Help Desk will redirect
Customer calls to the Service Provider of record to provide on-site service. If there
is no Service Provider of record, CITS will dispatch a 3
rd
party organization to
provide on-site service.
