imageFORMULA DR-G1130/DR-G1100 Series Service Guide
imageFORMULA DR-G1130/DR-G1100 Series Service Guide
April 2013
Rev. 1
Page 22
Repairable parts under limited warranty are repaired free-of-charge by an
APRF. Under normal circumstances, the turnaround time is approximately five
(5) business days. Your part will be shipped UPS Ground once it has been
repaired and tested.
In instances when a part is deemed as non-repairable, the APRF will contact
your dealership and the Warranty Control Section will issue a credit to your
account.
To check the status of your part, please contact the APRF.
Warranty Parts that are not on the Repairable Parts List
All original defective, which are not specified on the Repairable Parts List,
must be submitted to Canon Virginia, Inc. with a completed e-Tag limited
warranty claim form and a handwritten or computer generated copy of the
machine service history.
Canon Virginia, Inc.
12000 Canon Boulevard
Newport News, VA 23606
Attention: Warranty Returns
The service history log must include the following:
•
Dealer Name
•
Part Description
•
Machine Installation Date
•
Date Part Was Removed
•
Machine Serial Number
•
Machine Copy Count
•
Part Number
•
Reason For Removal
•
Work Performed (Highlight Current Service Call)
