Canon EOS 6D Mark II, Instruction Manual

Page: 565 / 610

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Troubleshooting Guide
Depending on the card reader used and the computer’s operating
system, SDXC cards may not be correctly recognized. In such a
case, connect your camera to the computer with the interface
cable (sold separately), then transfer the images to the computer
using EOS Utility (EOS software, p.594).
41
and
61
images cannot be processed with the camera.
Use Digital Photo Professional (EOS software, p.594) to process
those images.
With this camera, you cannot resize JPEG
b
and
1
images
(p.444).
With this camera, you cannot crop RAW images (p.446).
White, red, blue, or other colored dots of light may appear on
images if the sensor is affected by cosmic rays, etc. Their
appearance may be reduced by performing [
Clean now
f
]
under [
5
4: Sensor cleaning ] (p.450).
My card reader does not recognize the card.
I cannot process the RAW image.
The image cannot be resized.
The image cannot be cropped.
Dots of light appear on the image.