Canon EOS 6D Mark II, Instruction Manual

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Troubleshooting Guide
If you operate the camera’s dials or lens during movie shooting,
the operation sound will also be recorded. Using the Directional
Stereo Microphone DM-E1 (sold separately) is recommended
(p.347).
If there is a drastic change in the exposure level during
autoexposure movie shooting, the recording will stop momentarily
until the brightness stabilizes. In such a case, shoot in the <
a
>
mode (p.330).
Make sure the [
5
3: Video system ] is correctly set to [ For NTSC ]
or [ For PAL ] (depending on the video system of your TV set).
Make sure the HDMI cable’s plug is inserted all the way in (p.427).
If the movie file size reaches 4 GB, another movie file will be
created automatically (p.345). However, if you use an SDXC card
formatted with the camera, you can record a movie in a single file
even if it exceeds 4 GB.
Operation sound and mechanical sound can be heard
during movie playback.
The movie appears to freeze momentarily.
No picture appear on the TV set.
There are multiple movie files for a single movie shoot.