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Canon 1064C001, Operation Manual

The Canon 1064C001 Operation Manual is the perfect companion for understanding and maximizing the functionality of your product. Easily and conveniently downloadable for free from our website, it provides step-by-step instructions and valuable insights to ensure seamless operation. Unlock the full potential of your Canon 1064C001 today.

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Currently in the process of starting or ending 
audio transmission and receiving.

Attempted to start or stop audio transmission while already processing 
starting or stopping of audio transmission and reception.

Cannot be controlled, because it is set to fixed at 
infinity mode.

You tried to operate the focus when [Focus] was set to [Fixed at infinity].

Cannot be controlled, because it is set to manual 
mode.

You tried to operate the Back Light Compensation button or exposure 
compensation when [Exposure] was set to [Manual], or [Smart Shade 
Control] was set to [Auto].

You do not have video reception permission.

A user without video reception privileges tried to connect to the camera.

Cannot be controlled, because Clear IR Mode is 
enabled.

You tried to operate Day/Night with [Clear IR Mode] enabled.

Audio reception is restricted.

You clicked the audio reception button when [Server] > [Audio Server] > 
[Audio Transmission from the Camera] was set to [Disable].

Audio transmission is restricted.

You clicked the audio transmission button when [Server] > [Audio Server] > 
[Audio Reception from Viewer] was set to [Disable].

Your web browser is not supported.

You started the Camera Viewer with an unsupported web browser.

ActiveX is disabled.

ActiveX is disabled in the web browser settings or system functions cannot 
be accessed from ActiveX due to security settings.

Message

Explanation

R13 M50 H652 H651

M50

R13 M50 H652 H651

R13 M50 H652 H651

Summary of Contents for 1064C001

Page 1: ...C 46171610 Compression Type H 264 Environment Indoor PoE Yes Lens Type Fixed Related Links Right click to open in new tab Visit the 1064C001 product page for detailed information View over 1170 other Axis products View list of all the other manufacturers we carry Require Multiple Quantities Email us for Bulk Pricing Scroll down to view the Axis 1064C001 Product Data Sheet ...

Page 2: ...This User Manual should be read before using the network camera ENGLISH Network Camera Operation Guide ...

Page 3: ...IS MATERIAL OR THE CAMERA Network Security The user is responsible for the network security of this product and its use Take appropriate network security measures to avoid security breaches To the full extent permitted by laws and regulations neither Canon Inc nor any of its subsidiaries or affiliates shall be liable for any losses direct incidental or consequential damages or liabilities that may...

Page 4: ... in the Included Setup CD ROM LICENSE folder This product is licensed under AT T patents for the MPEG 4 standard and may be used for encoding MPEG 4 compliant video and or decoding MPEG 4 compliant video that was encoded only 1 for a personal and non commercial purpose or 2 by a video provider licensed under the AT T patents to provide MPEG 4 compliant video No license is granted or implied for an...

Page 5: ...ersion 2 Name of the software module or modules you would like to obtain You can obtain the source code for at least three years from the day you purchased this product Please note we may bill you for any costs we incur in providing you the source code Security Export Control This product is subject to security export control Therefore to export or carry it overseas may require an authorization by...

Page 6: ...B for sample screens The video size set selected for explanations is 1280 x 720 640 x 360 320 x 180 If using a different video size set substitute those sizes User Manuals Included User Manuals Installation Guide This describes precautions and procedures for installing the camera Sections you should reference in this guide will be marked Installation Guide Guides Included on the Setup CD ROM Opera...

Page 7: ...e product Symbol Camera Model VB R13VE VB R13 VB R12VE VB M50B VB H652LVE VB H651V R13 R12 M50 H652 H651 Symbol Meaning Warning Failure to follow the instructions indicated by this symbol may result in death or serious injury Be sure to follow these warnings to ensure safety Caution Failure to follow the instructions indicated by this symbol may result in injury Be sure to follow these precautions...

Page 8: ...ter sold separately can be connected to the camera from a standard AC power outlet Please refer to the user manual to make sure that the camera is compatible with the adapter The socket outlet should be installed near the equipment and should be easily accessible Unplug the equipment from the wall outlet before cleaning or maintaining FDA regulation This Network Camera has not been evaluated by th...

Page 9: ...les Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reaso...

Page 10: ... accident or damage resulting from use of the camera under the conditions above Warning Caution Avoid looking directly at the infrared illumination at close distance for long periods of time Intense infrared illumination can cause eye damage Caution Failure to do the following may result in camera malfunction Do not capture the sun halogen lamps and other very bright light sources or subjects Do n...

Page 11: ... camera in accordance with local laws and regulations Be sure to remove the memory card from the camera before the disposal Warning Do not use flammable solvents such as alcohol paint thinner or benzine when cleaning the camera Use of these may result in fire or electric shock Caution Periodically inspect the parts and screws for rust and loosening For inspections please contact the dealer where y...

Page 12: ...22 Operating Environment 24 The Viewer and Setting Page 24 Verified Mobile Devices Setting Page Viewer As of February 2016 25 Steps for Setting Up the Camera 26 Step 1 Preparing to Install the camera 26 Step 2 Checking the Camera Connection 26 Step 3 Installing the Camera 26 Step 4 Setting the Camera Angle 26 Step 5 Using the Camera Viewers 27 Step 6 Adjusting Advanced Settings According to its Us...

Page 13: ...ion 62 Changing the Reception Video Size and View Screen Size 63 Changing the Reception Video Size Format and Display Screen Size 63 Displaying in Full Screen Mode 64 Operating the Camera 67 Obtaining Camera Control Privileges 67 Using Pan Tilt Zoom 68 Adjusting Video 72 Using Backlight Compensation 73 Using Presets or the Home Position 74 Viewer PTZ and Digital PTZ 75 Magnifying and Display Part ...

Page 14: ... Setting 102 Basic Video Setting Video Size and Quality 104 All Videos 104 JPEG 105 H 264 1 105 H 264 2 106 Basic Viewer Configuring the Viewer 107 General 107 Viewer Settings 107 Camera Camera Setting General Camera Controls 108 Camera Name 108 Camera Control 108 Day Night When Auto Is Set 110 Installation Conditions 111 Camera Position Control 111 External Input Device 1 2 111 External Output De...

Page 15: ... 139 Specified Area 139 ADSR 140 Video and Audio On screen display Displaying Date Time and Text on the Viewer 141 On Screen Display 141 Video and Audio Privacy Mask Setting Privacy Mask 143 Registering Privacy Masks 143 Changing Deleting a Privacy Mask 145 Video and Audio Audio Setting Audio Input Output 147 General Sound 147 Sound Clip Upload 1 to 3 148 Server Server HTTP SNMP and FTP Server Set...

Page 16: ...7 Event Intelligent Function Overview 169 Intelligent Function 169 Notes on Intelligent Function Settings and Operations 172 Registering Presets 173 Selecting the Intelligent Function Operation Mode 173 Event Intelligent Function Video Detection 175 Steps for Configuring Video Detection 175 Configuring Detection Criteria Detection Criteria Tab 179 Configuring Operations for Detected Event Tab 189 ...

Page 17: ...tificates 206 Certificate Management 207 Encrypted Communications 207 Security 802 1X Network Port Authentication Settings 209 802 1X Authentication 209 Authentication Method 209 Security IPsec Setting IPsec 211 IPsec 211 Auto Key Exchange Settings 211 IPsec Set 1 to 5 212 Memory Card Memory Card Operations and Information Display 215 Video Record Setting 215 Memory Card Operations 215 Memory Card...

Page 18: ...0 Log Messages on the Camera 230 Error Log 230 Warning log 235 Notification log 239 List of Viewer Messages 243 Messages Displayed in the Information Display 243 Restoring Factory Default Settings 245 Restoring the Initial Settings from a Web Browser 245 Restoring Factory Default Settings with the Reset Switch on the Camera 245 List of Factory Default Settings 248 Index 259 ...

Page 19: ...18 ...

Page 20: ...Chapter Before Use This chapter explains the camera functions software and operating environment It also describes the flow from preparation and setup through to actual use ...

Page 21: ...ras Functions of the Network Camera Uploading video Recording to memory card Operation and setup by administrator Operation by guest users Monitoring by intelligent functions Inputting outputting audio Using external devices Monitoring by guards etc Pan Tilt Digital PTZ Audio I O Terminals External Device Terminals Full resolution 1920 x 1080 1280 x 960 1920 x 1080 Infrared Illumination Camera Ang...

Page 22: ...t Explorer 10 11 is necessary to use Camera Management Tool and Recorded Video Utility If it is not installed on the computer it will be automatically installed when using the installer P 30 Camera Management Tool P 38 This tool is used for batch managing multiple cameras from initial settings to performing maintenance The Camera Management Tool can perform the following tasks Detecting cameras Se...

Page 23: ...ional software and licenses as necessary Canon H 264 Additional User License AUL VB Additional license for viewing H 264 video with multiple computers via the Viewer or Recorded Video Utility Each camera includes one license Additional licenses are necessary for multiple computers to view H 264 video from a single camera Type Overview RM Lite Storage Server Up to four cameras can be registered to ...

Page 24: ...orting up to 512 cameras Note Licenses for upgrading from RM 9 to RM 25 or RM 64 and from RM 25 to RM 64 are also available RM V This additional license lets you install the RM 64 RM 25 RM 9 RM Manager and RM Viewer on multiple computers Purchase the license to be able to view video from the camera from multiple locations and for other similar purposes RM Lite V This additional license lets you in...

Page 25: ...erprise 32 64 bit Windows 10 Pro Windows 10 Enterprise Windows 10 Education Windows 10 Home 32 64 bit Windows Server 2008 Standard SP2 32 64 bit Windows Server 2008 R2 Standard SP1 64 bit Windows Server 2012 Standard 64 bit Windows Server 2012 R2 Standard 64 bit Can not be started from the start screen Operating System Language German English Spanish French Italian Russian Thai Turkish Chinese Sim...

Page 26: ...eption of audio iPad mini 3 iPad mini 4 iPad Air iPad Air 2 iPhone 6 iPhone 6 Plus iPhone 6s iPhone 6s Plus OS iOS 8 4 1 iOS 9 1 iOS 9 2 Compatible Browser Safari Must be configured to allows use of JavaScript IFRAME html tag and web storage For Camera Viewer only cookies must be enabled Does not support playback of Video H 264 and audio files reception of audio Setting Page and Camera Viewer is n...

Page 27: ...amera with a computer to ensure preparations have been properly completed Accessing the Camera to Check Videos Accessing the camera from the Camera Management Tool P 41 Entering an IP Address from a web browser to access the camera P 52 Step 3 Installing the Camera Install the camera to suit the environment it will be used in Installation Guide Step 4 Setting the Camera Angle Use Camera Camera Ang...

Page 28: ...P 51 Step 6 Adjusting Advanced Settings According to its Use Advanced settings can be made in the Setting Menu such as for camera control and security according to how the camera will be used Setting Page P 87 Troubleshooting Please refer to Appendix P 225 in case of error messages or problems Camera Viewer Setting Page ...

Page 29: ...28 ...

Page 30: ...re the camera for use install the necessary software on the computer and configuring the initial settings for web browser security and the camera When initial settings are complete access the camera and check if video can be viewed ...

Page 31: ...all the version appropriate for the version of Internet Explorer used on the computer Software Installation Installation Methods The software can be installed together using Easy Installation or you can select which software to install using Custom Installation Installing Software The installation screen is displayed Note If the User Account Control screen is displayed click Yes or Continue Instal...

Page 32: ...ftware that will be installed and click Next If you select Custom Installation select the software to be installed and click Next The User License Agreement screen is displayed 4 Select the installation method 5 Confirm or select the software that will be installed ...

Page 33: ...allation starts The Camera Management Tool icon and Recorded Video Utility icon will be displayed on the desktop 6 Read through the user license agreement and click Yes if you accept it 7 Click Exit or Reboot ...

Page 34: ...s Firewall is enabled you may need to add the Camera Management Tool as an application allowed to communicate via the firewall Note Even if you do not perform the following steps you can still add the Camera Management Tool with the Windows Security Alert dialog box that is displayed when you launch the software P 38 Checking Configuring Security Settings 1 Click System and Security Windows Firewa...

Page 35: ...h it is necessary to add the IP address of the camera to the list of trusted sites Note Set the camera IP address with the Camera Management Tool P 40 3 Click Change settings Allow another app 4 Select Camera Management Tool and click Add 1 Click Network and Internet Internet Options in Control Panel 2 Click the Security tab ...

Page 36: ... the 192 160 1 portion of the address will be added as trusted sites Settings When Using Windows Server Adding about internet and the Camera Host Name The Viewer and the Setting Page will not launch when IE ESC Internet Explorer Enhanced Security Configuration is enabled in Windows Server 2008 Windows Server 2012 Before using the tools add about internet and the host name for the connected camera ...

Page 37: ...dows Server 2012 the sound function is disabled by default To use audio functions with the viewer follow the steps below to enable the sound function Important When about internet is added the security level in Windows 7 is the same as when using Internet Explorer After using the Viewer and the Setting Page it is recommended that you remove about internet and the camera host name as necessary and ...

Page 38: ...e Not Running dialog box is displayed The Sound dialog box is displayed If no audio device is installed refer to your computer manual 2 Click Sound 3 Click Yes 4 Click the Playback tab to confirm that an audio device has been installed ...

Page 39: ...ement Tool User Manual Launching the Camera Management Tool Launch the Camera Management Tool that was installed onto the computer from the setup CD ROM The Camera Management Tool launches and the main screen is displayed Searching for Cameras Search for cameras connected to the same network as the computer in which the Camera Management Tool is installed and add them to the camera list Note Camer...

Page 40: ... click OK Registering the Administrator Account Register the administrator account for cameras with Admin Required displayed for Connection Status The Register Administrator Account dialog box is displayed 1 Click the Search Cameras icon 2 Click Search 1 Select a camera in the camera list and click the Camera Settings Register Administrator Account Alternatively double click Admin Required for Con...

Page 41: ...o reboot the camera is displayed Click OK to reboot the camera Connection Status will change to Connectable after the camera is rebooted Setting up Networks Configure the network settings of the camera Select the camera in the camera list click Network in Camera Settings Basic Camera Settings and configure the settings The Camera Management Tool also enables you to select multiple cameras from the...

Page 42: ...usted site for Internet Explorer Note The added information will be loaded when Internet Explorer is restarted Close and restart Internet Explorer if it is running Checking the Video After configuring the initial settings of the camera access the camera to check whether video is displayed correctly 1 Select a camera from the camera list 2 Click the Maintenance menu Add to Trusted Sites 3 Click Yes...

Page 43: ...ering a specific IP address 192 168 100 1 4 Enter the administrator name and administrator password P 39 and click OK Important You can only access a camera 30 seconds after connecting the camera to the network environment without a response from the DHCP server using the 192 168 100 1 IP address If there is a response from the DHCP server after 30 seconds has elapsed the camera switches to the ad...

Page 44: ...ill be displayed After the camera reboots the Setting Page is displayed and you can configure the settings 1 Launch the web browser 2 Enter 192 168 100 1 and press the Enter key 3 Enter the administrator name and administrator password and click Apply ...

Page 45: ...44 ...

Page 46: ...Chapter Setting the Camera Angle After installing the camera set the camera angle while checking the video displayed in Camera Camera Angle on the Setting Page H651 ...

Page 47: ...angle Digital Zoom P 108 and Image Stabilizer P 108 in Camera Camera Camera Control on the Setting Page Image Flip P 111 in Camera Camera Installation Conditions on the Setting Page Step 2 Setting the Camera Angle and Focus Sets pan tilt zoom rotation and focus Camera Camera Angle P 47 on the Setting Page Flow for the Setting of the Camera Angle Important Camera Camera Angle on the Setting Page is...

Page 48: ... the camera 6 Rotation Buttons Rotate the camera 7 Rotation Slider Click on the slider or drag the slider to rotate the camera angle 8 Reconnect Buttons Reconnects to the camera Can be operated when not connected to the camera Setting the Camera Angle Important When starting to set the camera angle the Viewers and recording software connected to the camera are disconnected Connections to a single ...

Page 49: ...vert to the previous settings Setting the Camera Angle and Zoom You can set the camera angle and zoom using the video display area or buttons Configuring the Settings with the Operation Buttons and Sliders Set the angle and zoom using the Pan Tilt Zoom and Rotation buttons These buttons operate while pressed and stop when released To operate with the Zoom slider drag the slider to change the camer...

Page 50: ...era moves differently than the intended operation or if settings in the full range displayed by control assist cannot be made control assist may be out of alignment with the actual camera angle In this case click Exec for Control Assist Correction and set the camera angle again Setting the Focus You can automatically or manually focus on the subject or fix the focus at infinity When manually opera...

Page 51: ... focus in the near and far directions When you click Exec in One shot AF the camera will focus once using autofocus and then switch to manual mode Fixed at infinity You can set the focus so that it is fixed near infinity Note If you click Apply to apply changed camera angle settings the zoom and focus settings are also reflected in Initial Setting ...

Page 52: ...Chapter Camera Viewer Use the web browser to access the Viewer in the camera to perform camera operations view live video and check the status of events ...

Page 53: ...l P 40 directly into a web browser to display the Setting Page of the camera and start the Viewer from the Setting Page Note For details on settings in the Camera Management Tool please refer to Camera Management Tool User Manual The authentication screen for Setting Page will be displayed The Setting Menu is displayed Note You can set Basic Viewer General Default Page to Display Viewer in the set...

Page 54: ... able to connect to the camera Enter the correct user name and password and connect to the camera When Basic Viewer Viewer Settings User Authentication on the Setting Page is set to Do not authenticate the authentication screen is not displayed when connecting the Viewer The administrator name and administrator password are set using the Camera Management Tool P 39 5 Enter the administrator name a...

Page 55: ... and you can use the Viewer as a guest user Guest users cannot perform some operations with the Viewer but you can also switch the user in order to use the Viewer as an administrator or authorized user The Main menu will be displayed Important Change the administrator password periodically to enhance system security Do not forget the new password Restore factory default settings if you have forgot...

Page 56: ... all privileges Access the Viewer using the administrator name and password registered for the administrator account P 39 The administrator can disable all the privileges of an authorized user or a guest user and completely prohibit authorized users and guest users from accessing the camera Authorized user An authorized user has higher privileges than a guest user It is necessary to register the u...

Page 57: ...ideo distribution and audio distribution Privilege Privileged Camera Control Camera Control Video Distribution Audio Distribution Scope of Privilege Can perform the most operations after the administrator Can perform some Viewer operations View Video with the Viewer Receive or Audio with the Viewer Grant to Authorized Users Yes Yes Yes Yes Grant to Guest Users No Yes Yes Yes Important Multiple com...

Page 58: ...symbols Administrator Privileges Privileged Camera Control or higher privileges Camera Control or higher privileges No Symbol Video Distribution or higher privileges Audio Distribution privileges 2 3 4 5 6 8 9 10 11 7 17 18 19 20 21 22 24 25 14 12 13 15 1 22 23 16 A B C D K L M N S T U V W 17 20 18 19 E F G H I J O P R Q X ...

Page 59: ...he moment you clicked the button in the control display area P 79 9 Viewer PTZ Button Starts stops the Viewer PTZ When started the Viewer PTZ panel is displayed in the control display area P 75 10 Digital PTZ Button Starts stops the Digital PTZ When started the Digital PTZ panel is displayed in the control display area P 76 11 Panorama Display Button Displays the panorama display panel in the cont...

Page 60: ... Menu Configures the video display size and audio transmission reception of the Viewer E Video Size Select the video reception size and video format from the camera P 63 F H 264 Reception Selects whether to enable or disable H 264 video reception P 63 G Display Size Select the video display size for the screen P 63 H Maximum Frame Rate Select the maximum frame rate for JPEG video P 64 I Audio Rece...

Page 61: ...operation speed for the zoom button P 71 O Focus Sets the camera to focus on the subject P 72 P Exposure Compensation Corrects the exposure according to the brightness of the subject P 72 Q Clear IR Mode Selects whether to enable disable the clear IR mode that reduces shade and heat shimmer in far backgrounds P 73 R Day Night Set a capture mode suited to the brightness of the camera installation e...

Page 62: ...gent Function is displayed P 85 W Intelligent Function Audio Detection Displays the status of Volume Detection or Scream Detection P 85 X Linked Events Displays the status of linked events P 85 21 Information Display Information warning and error messages are displayed P 62 22 Pan Tilt Slider Drag the sliders to pan horizontally or tilt vertically the camera P 68 23 Zoom Slider Turn the knob to op...

Page 63: ...s will also be displayed here if there are problems with camera operations or systems For details on the information displayed please refer to List of Viewer Messages P 243 Important When Camera Camera Camera Control Image Stabilizer P 108 is enabled the actual angle of view of the video will be smaller than the pan tilt zoom values shown in the Information Display Information Display ...

Page 64: ...ray the Software Product License Agreement dialog box is displayed Click Yes to accept the terms of the license agreement The decoder is downloaded from the camera enabling H 264 video reception 3 Display Size Setting The sizes that can be configured depend on the setting in Basic Video All Videos Video Size Set on the Setting Page P 104 Changing the Reception Video Size and View Screen Size Video...

Page 65: ...rivileges required for operating the menu panel are indicated with the following symbols Video Size Set Setting Selectable Screen Size Remarks 1920 x 1080 960 x 540 480 x 270 Actual Pixels 480 x 270 960 x 540 1920 x 1080 Fit to Window Actual Pixels displays the video at the size at which it is being captured Fit to Window displays the video at the maximum size possible in the web browser window 12...

Page 66: ...to enable disable H 264 video reception P 63 C Maximum Frame Rate Selects the maximum frame rate for JPEG video P 63 D Audio Reception Plays stops the received audio and sets the volume P 82 E Audio Transmission Plays stops the transmitted audio and sets the volume and audio transmission time P 82 5 Camera Operation Menu Performs the basic settings and operations of the camera F Preset Selects a p...

Page 67: ...the bottom of the screen the tilt slider on the left edge of the screen and the zoom slider on the right edge of the screen M BLC Back Light Compensation Turns on off backlight compensation P 73 N Home Position Move the camera angle to the home position P 74 O Obtain Release Camera Control Privileges Obtain and release the camera control privileges P 67 6 Event and Input Output Menu Use external d...

Page 68: ...ge status the Obtain Release Camera Control Privileges button appearance changes as follows Operating the Camera Important It is necessary to obtain the camera control privileges to perform the operations and configuration as first described in this section Camera control privileges not obtained Control privileges obtained Appearance Control Privilege Status Explanation Control privileges not obta...

Page 69: ...ers Used for Digital Zoom and Enhanced Digital Zoom If you set Camera Camera Camera Control Digital Zoom to Enable on the Setting Page P 108 the digital zoom range orange will be displayed on the zoom slider and you will be able to use digital zoom Important Multiple users cannot obtain control privileges simultaneously The Obtain Release Camera Control Privileges button is displayed for authorize...

Page 70: ...en both the digital zoom area and enhanced digital zoom area exist the camera temporarily stops at the telephoto end of the enhanced digital zoom area The zoom ratio digital zoom ratio is displayed in the information view With digital zoom image quality is reduced as the zoom ratio increases Using Area Zoom Drag to Move You can drag on the video display area to zoom in and out and change the camer...

Page 71: ...e in the direction of the arrow The maximum length of the arrow is half the width and height of the video display area and movement speed increases with the length of the area Note When using Drag to Move the pan tilt sliders will not move while the cameras moves The camera will stop Using Pan Tilt Zoom in the Camera Control Menu Open the Camera Operation menu and perform camera pan tilt and zoom ...

Page 72: ... while you hold the button down and stop when you release it 4 Zoom Speed Set the operation speed by the Zoom button Note Even if you change the pan tilt speed or zoom speed setting the speed of pan tilt zoom operations on the slider or panorama does not change Operating the Camera with the Panorama Display Panel You can operate the camera using the frames within the panorama display area To displ...

Page 73: ... Video Open Camera Operation menu to operate focus exposure clear IR mode and day night function Focusing Focus on the subject Auto Focusing is performed automatically Manual You can click and hold the Near and Far buttons to adjust the focus in the near and far directions Fixed at infinity You can set the focus so that it is fixed near infinity Note For cautions on using Focus see the Important s...

Page 74: ...utton again to cancel backlight compensation Note If bright areas are overexposed use Smart Shade Control on the Setting Page Important Cannot be set when Exposure is set to Manual on the Setting Page P 115 Cannot be set when Smart Shade Control is set to Auto on the Setting Page P 116 M50 ON Status ON Status while camera control privileges are not obtained OFF Status Important Day night can be se...

Page 75: ...reset from the list that is displayed the camera will move to the camera angle of the selected preset Clicking the Home Position button will move the camera angle to the home position Note Register preset home positions in advance in Camera Preset Preset Registration P 131 on the Setting Page The registered preset is displayed in the preset selection menu Home Position Button Preset Selection Menu...

Page 76: ...e video The video of the area inside the preview frame is magnified to fill the video display area Viewer PTZ and Digital PTZ Viewer PTZ Digital PTZ Enlarges the specified part of the video transmitted from the camera and then displays it in the viewer Transmits only the cropped part of the entire area that can be captured by the camera The size of the received data is large The size of the receiv...

Page 77: ...llowing operations Click the Viewer PTZ button to disable it Click the Digital PTZ button to start the Digital PTZ Note You can also perform the following operations to retain the zoomed view of the video display area without exiting the Viewer PTZ while the Viewer PTZ button is active purple Click the Close button on the control display area to close the Viewer PTZ panel Click the panorama displa...

Page 78: ...aspect ratio 16 9 is selected 640 x 360 512 x 288 384 x 216 256 x 144 128 x 72 When the aspect ratio 4 3 is selected 640 x 480 512 x 384 384 x 288 256 x 192 128 x 96 Note The preview frame will move in steps Fine tuned movement is not possible The video of the area inside the manipulated preview frame is magnified to fill the video display area 1 Click the Digital PTZ button 2 In the Digital PTZ p...

Page 79: ... area Note Register presets in advance in Camera Preset Preset Registration on the Setting Page P 131 Exiting Digital PTZ The Digital PTZ exits if you perform one of the following operations Click the Digital PTZ button to disable it Click the Viewer PTZ button to start the Viewer PTZ Note You can perform the following operations to continue Digital PTZ while the Digital PTZ button is active purpl...

Page 80: ...e Snapshot button again the image displayed in the Snapshot panel will be updated Note The snapshot is saved as a JPEG file The saved snapshots are the same size as the reception video size Saving Snapshots 1 Click the Snapshot button at the moment you want to capture a still image 2 To save the snapshot right click on the Snapshot panel 3 Click Save Picture As in the menu that is displayed 4 Ente...

Page 81: ...ge during video recording Recording Video to a Memory Card 1 If you have not obtained camera control privileges click the Obtain Release Camera Control Privileges button to obtain the privileges 2 Click the Memory Card Recording button Recording Recording while camera control privileges are not obtained Not recording while camera control privileges are obtained Not recording while camera control p...

Page 82: ...era Viewer 4 81 Confirming Recorded Video Use the Recorded Video Utility to confirm and play back the video manually recorded to a memory card For details please refer to Recorded Video Utility User Manual ...

Page 83: ...rple audio is constantly received even if you close the Video and Audio menu To use the audio function in environments that use a proxy server select Use a proxy server for your LAN in Network and Internet Internet options Connections tab LAN settings Proxy server in Control Panel then specify the camera IP address in Advanced Exceptions Transmitting Audio You can transmit audio received from an e...

Page 84: ...dio is constantly transmitted even if you close the Video and Audio menu To use the audio function in environments that use a proxy server select Use a proxy server for your LAN in Internet options Connections tab LAN settings Proxy server in the Internet Explorer then specify the camera IP address in Advanced Exceptions Only the Administrator can transmit audio from the Viewer 2 Click the Audio T...

Page 85: ...external device set in Event External Device P 162 on the Setting Page When a contact input signal is received from an external device input will be activated and the icon becomes green Example Input 1 Input inactive Input 2 Input active 2 Intelligent Function Image Detection The status of video detection set in Event Intelligent Function Video Detection P 175 is displayed for each detection setti...

Page 86: ...ng P 192 in the Setting Page If detection is triggered the icon will turn green Example Auto Tracking status ON 4 Intelligent Function Audio Detection Displays the status of Volume Detection or Scream Detection set in Event Audio Detection P 164 in the Setting Page If detection is triggered the icon will turn green Example Volume Volume Detection status ON Scream Scream Detection status OFF 5 Link...

Page 87: ...86 ...

Page 88: ...ll the settings required for using the camera Please configure the settings in the Setting page according to how the camera will be used before you use the camera The Setting Page also provides menus for when the camera is in operation for example camera maintenance ...

Page 89: ...o Camera Management Tool User Manual The user authentication window is displayed The Setting Page is displayed Note The Viewer is displayed when Basic Viewer General Default Page is set to Display Viewer in the setting menu P 107 Setting Menu 1 Viewer Button Start the Camera Viewer P 53 2 Language Switch Button Set the language to display on the screen 3 Setting Menus If you click one of these ite...

Page 90: ...and reboot the camera Click Clear to revert to the previous settings Return to the Setting Menu Click Settings menu at the top right of each Setting Page to return to the setting menu Important If you open another window or tab to access the camera while an authenticated web page is displayed the authentication information of the displayed web page may be discarded In this case enter the authentic...

Page 91: ... Panorama and Intelligent Function can be configured using the video display area Note The displayed items will change depending on the Setting Page Other users cannot access the Viewer while video is being displayed on the Setting Page Also video cannot be displayed or configured while the administrator is connected to the Viewer 1 Video Display Area Camera video is displayed here Use the mouse t...

Page 92: ...shot window and display a still image of the moment you clicked the button P 79 6 Reconnect Button Reconnects to the camera You can use this when not connecting to the camera 7 Screen Resize Button The size of the video display area is switched each time this button is clicked 8 Switch Mouse Operation Button Click this button to perform camera pan tilt operations on the video display area using th...

Page 93: ...ideo P 104 General video settings such as the size and quality of video transmitted from the camera Viewer P 107 Configure the startup authorization and view of the Viewer Basic Camera Camera P 108 Settings for the camera name and external input output devices and for use and installation of the camera Camera Angle P 45 After installing the camera set the camera angle while checking the displayed ...

Page 94: ...that can be connected to a video server Audio Server P 153 Settings for audio transmission from the camera to the computer and audio reception from the computer to the camera RTP Server P 154 Settings for RTP streaming R13 M50 H652 H651 Video and Audio Video P 104 ADSR P 139 ADSR is an abbreviation for Area specific Data Size Reduction Reduces the data size of transmitted H 264 video by reducing t...

Page 95: ...erform backup and restoration Update Firmware P 221 Perform firmware updates Log P 222 Display logs and configure log notification User Page Link to web page customized by the user For information on the User Page contact a Canon Customer Service Center Event External Device P 161 Operation settings for external device output and for external device input triggered events Audio Detection P 164 Det...

Page 96: ...cus Preset Preset Tour ADSR Privacy Mask RTP Server Upload Memory Card Intelligent Function Video output automatically reboots the camera after 30 minutes have elapsed After rebooting video output is disabled and the submenus can be configured Reboot To change video settings click Exec to reboot the camera Note For details on analog video output please refer to the Installation Guide H652 ...

Page 97: ...ing IPv4 to connect to the camera The IPv4 address can be assigned by the DHCP server automatically or set manually Basic Network Configuring Network Settings Important If any network settings are changed the camera may become inaccessible from the active web browser In this case a confirmation dialog box will be displayed when you click Apply or Apply and reboot Click OK to apply the new settings...

Page 98: ...er automatically or set manually IPv6 Select this to enable or disable IPv6 Auto RA Select Enable to set an address automatically using RA Router Advertisement network information automatically transmitted from a router Auto DHCPv6 Select Enable to use DHCPv6 to set an address automatically IPv6 Address Manual Enter a fixed IPv6 address if you set the address manually Prefix Length Enter a prefix ...

Page 99: ...of Name Server Address to display the name server address acquired from the DHCP server Name Server Address DHCPv6 Select Use DHCPv6 or Use DHCP DHCPv6 in Auto Setting of Name Server Address to display the name server address acquired from the DHCPv6 server Host Name You can register the camera host name in the name server using alphanumeric characters Do not use _ underscore in the host name in I...

Page 100: ... 99 mDNS This will configure settings for using multicast DNS If you use mDNS the IP address and host name of the camera will be broadcast to other hosts on the network Use mDNS Select this to enable or disable mDNS ...

Page 101: ...ord Enter the same password as above for confirmation Authorized User Account Add authorized users User Name Password To add the authorized user enter the user name and password then click Add Enter the user name using alphanumeric characters hyphens and underscores _ Enter the password in alphanumeric characters Up to 50 authorized users can be added User List Displays a list of added authorized ...

Page 102: ...elete User Authority Set the privileges for authorized users and guest users This setting enables you to set access restrictions for the Camera Viewer P 55 Privileged Camera Control Camera Control Video Distribution Audio Distribution Select the items for granting users privileges An authorized user has higher privileges than a guest user R13 M50 H652 H651 ...

Page 103: ...u must change Network IPv4 IPv4 Address Setting Method to Auto DHCP P 97 Use DHCPv6 The camera time is synchronized with the time of the NTP server at the address acquired from the DHCPv6 server The acquired NTP server address is displayed in NTP Server DHCPv6 In order to set Use DHCPv6 you must change Network IPv6 IPv6 to Enable then set Auto DHCPv6 to Enable P 97 Use DHCP DHCPv6 The camera time ...

Page 104: ...s 300 seconds Synchronization will take time if there is a large difference between the time of the camera and the time of the NTP server Time Zone Select the appropriate time zone If the time zone is changed the date and time display will update automatically according to the specified time zone Daylight Saving Time Select whether to automatically adjust for daylight saving time to suit the time ...

Page 105: ... each video size set Basic Video Setting Video Size and Quality Important The following may occur if video size video quality and target bit rate are set higher as this increases network load and data size per frame JPEG The frame rate may drop H 264 Video may be temporarily disrupted In case of H 264 video block noise may become noticeable if a large video size and low target bit rate are set The...

Page 106: ... for H 264 1 video transmitted from the camera The video sizes that can be selected depend on the Video Size Set setting Video Size Select the size of the video transmitted from the camera Bit Rate Control Set the video bit rate If you select Use bit rate control please set Target Bit Rate kbps If you select Do not use bit rate control please set Video Quality Target Bit Rate kbps You can select t...

Page 107: ...264 1 Important When H 264 1 or H 264 2 video is used for memory card recording and upload the following restrictions apply to the Setting Bit Rate Control Use bit rate control only Target Bit Rate kbps 3072 or less I Frame Interval sec either 0 5 1 or 1 5 When dual streaming H 264 videos setting the video size for H 264 1 and H 264 2 to the following combinations restricts the frame rate to a max...

Page 108: ...an connect Rotate Video Display If you select Rotate clockwise 90 degrees or Rotate counterclockwise 90 degrees video is displayed in portrait orientation in the Camera Viewer Use this to rotate the camera 90 to capture video in portrait orientation Note Rotation of the video display only affects the Viewer The video in the video display area of the Setting Page is not rotated Uploads and video st...

Page 109: ... the enhanced digital zoom When the video size is small digital zoom can be used to enlarge it up to the maximum size resolution with reduced video deterioration When Enable is selected an area indicating the enhanced digital zoom and a horizontal line blue indicating the enhanced digital zoom telephoto end are displayed on the zoom slider of the Viewer P 68 Maximum Digital Zoom Magnification Sets...

Page 110: ... P 115 and or the Metering Mode P 116 Motion Adaptive Noise Reduction When Enable is selected noise reduction is automatically adjusted according to movement For scenes in which there is little movement noise reduction is increased and data size decreases Pan Tilt Speed Control Select the pan tilt control mode If Control by zoom position is selected the pan tilt speed will be slower in telephoto a...

Page 111: ... much as possible Select Brighter to reduce noise Note that this mode switches to monochrome sooner Response sec Select the number of seconds for determining when to switch Day Night Mode when Day Night is set to Auto Day Night Mode switches when the brightness continues to exceed or fall below the brightness set in Switching Brightness within any of the settings for the number of seconds selected...

Page 112: ...the home position for users other than administrators Camera Position without Control Select the camera operation when there are no users with camera control privileges If Return to Home Position has been selected the home position of the camera must be set in advance with Camera Preset Preset Registration P 131 External Input Device 1 2 Enter each device name in order to identify the correspondin...

Page 113: ...rm pan tilt and zoom operations Pan Tilt Zoom position Register the present pan tilt and zoom positions as the initial setting If you select Unregister the camera will return to the pan tilt and zoom positions as when the camera was turned off the next time it is booted Note When Digital PTZ Position is set to Unregister you can perform pan tilt and zoom operations on the video display area using ...

Page 114: ...opriate setting Note When using Adjust Focus it is recommended that you use Adjust Focus in Camera Angle Camera Settings P 49 Type Motion Priority Depth Priority Low Light Visibility Data Size Reduction Standard Setting Usage scenario Reduces vibrations for moving subjects Focuses within a wide range from near to far Brightens by raising the sensitivity for dark subjects Reduces the data size in l...

Page 115: ... Day Night Mode can be set in Camera Day Night Mode Focus If you select Manual in Exposure and set the shutter speed to 1 1 sec the camera will be out of focus if Auto is set In this case adjust the focus with Manual If you set the focus Manual it will remain fixed In conditions where an outdoor scene is captured from an indoor location through a glass window the camera may focus on the glass if t...

Page 116: ...Shutter priority AE or Manual is selected for Exposure you can select the shutter speed If Auto Shutter priority AE is set a speed from 1 2 to 1 16000 seconds can be selected If Manual is set a speed from 1 1 to 1 16000 seconds can be selected When capturing a moving subject selecting a higher shutter speed can reduce blurry video capture Aperture If Auto Aperture priority AE or Manual is selected...

Page 117: ... Manual Set the level of compensation in Smart Shade Control Level Auto Performs automatic control with both smart shade control function and exposure compensation functions to prevent blocked up under exposure and over exposure Smart Shade Control Level When Smart Shade Control is set to Manual set a compensation level Note The video data size increases if you set Auto or Manual for smart shade c...

Page 118: ...tions When set to Strong the noise reduction effect is increased but residual images are more likely to appear When set to Mild the noise reduction effect is decreased and resolution is increased but the video file size becomes larger Sharpness Select a sharpness level When set toward Strong the video becomes sharper and when set toward Mild the video becomes softer When set toward Strong the vide...

Page 119: ... light the video may be affected in the following ways Confirm the effectiveness before use Red colors may appear white Leaves of plants may appear white Water surfaces may appear black The effect may differ depending on the weather Since performance decreases in low light conditions use Night Mode in dark situations Important Day Night cannot be set if Clear IR Mode is set to Enable If you use Au...

Page 120: ...rately in conjunction with infrared illumination switching between day night using Day Night Auto may not be possible due to the angle of the lens In this case adjust the angle of the lens please refer to Installation Guide or configure Switch Day Night using Timer P 168 Infrared Light Level Sets the infrared illumination strength when Day Night Operation is selected in Use Infrared Important Infr...

Page 121: ...n will be used For more information please refer to Registering a Focus Position None When switching Day Night Mode the camera automatically focuses on each of the fluorescent lighting focus positions set beforehand for Day Mode and Night Mode Compensate for light source Adjust the focus position to suit the light source when switching to Night Mode Camera Day Night Mode Focus Day Night Mode Focus...

Page 122: ...osition setting is discarded and the setting saved in the camera is restored See the page P 114 for the focus ranges when using Day Night Mode settings Camera Control Set the camera focus adjustment and day night capture mode when controlling day night mode focus One shot AF Use when Move to registered focus position is selected in Day Night Mode Focus Control When you click Exec it will focus onc...

Page 123: ...122 Day Mode Captures normal color video Night Mode Removes the infrared filter to increase sensitivity Video turns to monochrome ...

Page 124: ...apture is slowed down Set the range for panorama creation This enables the panorama creation time to be reduced Specify the panorama creation area If you select Specified the panorama image is created within a set area that can be captured by the camera If you select Not specified the panorama image is created within the entire area that can be captured by the camera If you selected Not specified ...

Page 125: ...s of frames are displayed for panorama images 1 Panorama creation area frame red frame Indicates the capture area of the panorama image You can also drag the panorama creation area frame to set the capture range for the panorama image Note If the preview frame is positioned outside the panorama creation area frame you have changed the camera position is moved inside the panorama creation area fram...

Page 126: ...a Image from the Camera You can delete a panorama image saved in the camera The displayed panorama image is cleared The confirmation message is displayed The panorama image saved in the camera is deleted Saving the Panorama Image as an Image File Opening the Image File The captured panorama image can be saved as an image file and image files can be opened as panorama images Only image files in the...

Page 127: ...pleted Exposure Lock The exposure for the selected position will be automatically adjusted and locked during capture White Balance Lock The white balance for the selected position will be automatically adjusted and locked during capture Focus Lock The focus for the selected position will be automatically adjusted and locked for the entire scene during capture 1 In Load from file click Exec 2 In th...

Page 128: ... is accessed with authorized user or guest user privileges When accessed via RM Lite For presets or functions that move to preset positions Note Even when view restrictions are set an area outside the view restriction may still be displayed momentarily when the camera is controlled near the boundary of the view restriction Camera Restrict View Setting View Restriction R13 R12 M50 The following set...

Page 129: ...lso set to Enable For Lower Limit If Camera Camera Control Auto Flip P 109 is set to Enable and Camera Installation Conditions Image Flip P 111 is set to Disable To set the upper limit lower limit left limit and right limit set Camera Camera Camera Control Auto Flip P 109 to Disable Telephoto Wide angle Operate the camera angle to the wide angle telephoto limit to set in the video display area Cli...

Page 130: ...d configuring the restricted view area please refer to Note on P 128 2 Wide Angle Preview Frame Green Frame Indicates the maximum wide angle view possible within the pan tilt preview frame You can directly change the position of the frame by dragging the telephoto preview frame but the aspect ratio cannot be changed 3 Telephoto Preview Frame Yellow Frame Indicates the maximum telephoto view possib...

Page 131: ...estriction area Wide angle zoom control will then be enabled within the view restriction area Narrowing the view restriction may also reduce the zoom range Tilt Control Range Pan Control Range Maximum Horizontal Capture Range Maximum Wide angle Viewing Angle Maximum Vertical Capture Range Setting view restrictions automatically restricts the camera operating angle When using wide angle the camera ...

Page 132: ...resets including the home position Camera Preset Registering Presets Important It is strongly recommended you register as presets the positions Intelligent Function will use for the camera If you use a preset registered with the digital zoom the camera position at registration may not be able to be reproduced with a high degree of accuracy Therefore it is recommended that you use a preset register...

Page 133: ... Home home position in the preset list Pan Tilt Zoom position Digital PTZ Position is always registered Camera Settings Select Register to register the current camera settings as a preset Preset Name 1 Operate the panorama image to set the angle you want to register as the preset 2 Click Camera Settings to set the items as necessary 3 Set the items of preset registration R13 R12 M50 H652 H651 M50 ...

Page 134: ... clicking Register are all discarded Deleting a Preset Select the preset to delete in the preset list and click Delete Click Apply to delete the preset from the camera Home home position cannot be deleted Previewing a Preset Select a preset in the preset list and click Preview The preset settings are displayed in the video display area Checking Advanced Preset Information Displays the information ...

Page 135: ... toured with a single route and tour conditions differ Camera Preset Tour Setting the Preset Tour Route Important If you set frequent pan tilt operations in a preset tour the life expectancy of the pan tilt drive part may become shorter The life expectancy may become even shorter in environments outside ordinary temperatures approx 23 C 73 F and approx 60 humidity You can reduce the frequency of p...

Page 136: ...r route name P 136 3 Preset Tour List Displays a list of the presets to tour The presets are toured from the top of the list You can change the order of the presets and set the time to stop at the preset positions etc 4 Video Display Area Displays the current camera video 5 Panorama Screen Displays the panorama images registered in the camera M50 R12 R13 1 2 4 5 3 H651 H652 2 4 6 3 R13 R12 M50 R13...

Page 137: ...t home position that is currently selected Tour Route Settings The number of tour routes you can register and the number of presets that can be toured per route are as follows Maximum 5 routes maximum 64 presets per route Maximum 1 route maximum 20 presets per route Note If the effective conditions or active times of the registered tour routes conflict the routes listed higher in the Route List ta...

Page 138: ...t tour always operates Reverse Route If you select Enable the preset tour order in Edit Tour Route will be reversed You can select multiple presets Note If the position for the preset is outside the view restriction range warning icon will be displayed on the left The preset is added to the Edit Tour Route Select a preset in Edit Tour Route and click the or to change its position in the list If yo...

Page 139: ...t preset Pause sec Enter the time the camera pauses at the preset position Note If you want to view video during moves between presets select a slow speed If you only want to switch quickly to view video at the preset positions select a fast speed Click Apply after configuring the route The setting will be saved to the camera Note Click Clear to set the route again The settings saved in the camera...

Page 140: ...he image quality for areas outside the specified area will be reduced according to Data Size Reduction Level Even if the camera pans tilts or zooms the specified area follows the movement of the camera Specified areas can only be configured within view restrictions Specified Area Specify the area where video quality is not to be lowered You can specify up to eight areas with different colored fram...

Page 141: ...cording to the amount of applied data reduction ADSR Set whether H 264 1 and H 264 2 will lower video quality outside areas set with Specified Area Enable in H 264 1 Select Enable to lower video quality of outside areas set with Specified Area in H 264 1 video Enable in H 264 2 Select Enable to lower video quality of outside areas set with Specified Area in H 264 2 video Data Size Reduction Level ...

Page 142: ...elect position for time display on the Viewer Text display Select the text strings to display on the Viewer Display designated string Displays the text string entered in Text string display below Display camera name Displays the camera name entered in Camera Name alphanumeric characters P 108 Position of text display Select position for text display on the Viewer Text string display If Text displa...

Page 143: ...ight colors for the text color Background color Select from eight colors for the background color Color depth of text and background Select a color depth combination Filling Transparence Translucence for the text and background color ...

Page 144: ...k Setting Privacy Mask Important Privacy masks are applied to all video transmitted from the camera live video uploaded video recorded video and video recorded to a memory card Privacy masks are not available in the following situations When the camera is launched immediately after being turned on For camera video in the camera angle settings While a panorama image is being created Intelligent Fun...

Page 145: ...ation area will be displayed with a crossed out frame The color selected here is reflected to all the preview frames and privacy mask areas You can save up to eight privacy masks The privacy mask area is saved to the camera Saved privacy mask areas are shown in the video display area and the privacy mask registration area 2 In Add mask area click Add 3 Set the size and position for the preview fra...

Page 146: ...on area Click Preview in the mask area you want to display Click the privacy mark area displayed in the video display area Important Check privacy mask settings again if you change the Basic Video All Videos Video Size Set settings You will need to set the position of the privacy mask again if you change the Image Flip setting in Camera Camera Installation Conditions If you reconfigure privacy mas...

Page 147: ...ra click Clear However note that mask area settings that have not been saved in the camera by clicking Apply are all discarded The changed privacy mask area is saved to the camera Deleting a Privacy Mask from the Camera Click Delete for Mask area in the privacy mask that you want to delete then click Apply The selected privacy mask area is deleted from the camera 3 Click Apply ...

Page 148: ...io can be distributed to up to 30 clients However when there are many clients or they are connected to the camera over an SSL TLS connection the video frame rate may slow down and the sound may drop out if audio reception from the camera is enabled The video and audio may not be synchronized If the Input Volume or Echo Canceller setting is changed after setting volume detection P 164 or scream det...

Page 149: ...gth Less than 20 seconds File Format wav µ law PCM 8bit Sampling frequency 8000 Hz monaural A sample sound clip is included on the Setup CD ROM in the SOUND folder If it is blank when you click Apply the sound clip registered in the camera will be deleted To delete an uploaded sound clip click Delete next to the name of the sound clip Sound Clip Name Enter the name of the sound clip to upload Be s...

Page 150: ...ble you can use SNMP v1 and v2c to browse the camera information from an SNMP manager Use SNMP v3 If you select Enable you can use SNMP v3 to browse the camera information from an SNMP manager Server Server HTTP SNMP and FTP Server Settings Important If the setting of HTTP Port or HTTPS Port is changed and the camera may become inaccessible from the active web browser a confirmation dialog box wil...

Page 151: ...ication Algorithm If you selected Authentication but no encryption or Authentication and encryption for Security Level select the authentication algorithm Authentication Password If you selected Authentication but no encryption or Authentication and encryption for Security Level set the authentication password Encryption Algorithm If you selected Authentication and encryption for Security Level se...

Page 152: ...Setting Page 5 151 WS Security Check Time on Authentication Select whether to check the time information of data transmitted by the client ...

Page 153: ... for camera control Maximum Connection Time sec Enter the maximum time in seconds during which an individual client can connect to the camera If set to 0 the connection time is unlimited Camera Control Time sec Enter the maximum time Camera Viewer can retain camera control privileges Server Video Server Video Transmission Settings Important When there are many clients or they are connected to the ...

Page 154: ... when there is no sound coming from the microphone When set to Enable audio data transmission will pause while there is no sound input from the camera This can reduce the load on the network used Audio Reception from Viewer Select to receive audio from Camera Viewer and RM Viewer Received audio can be output from a speaker with an amplifier connected to the camera Server Audio Server Audio Transmi...

Page 155: ...9 255 255 255 IPv6 Address starting with ff00 8 Set IPv4 to 0 0 0 0 and IPv6 to 0 to disable multicast Multicast Port Enter the multicast port number for audio transmission If set to 0 multicast is disabled Multicast TTL Enter the effective range for multicast transmission If set to 0 multicast is disabled The TTL Time To Live representing the effective range for multicast transmission is decremen...

Page 156: ...ue reaches 0 the signal can no longer pass through the router and be transmitted For example if TTL is set to 1 multicast transmission is confined to the local segment only and cannot pass through the router to be transmitted Audio Transmission Select whether to use audio transmission for RTP streaming Note RTP Streaming URL rtsp Address Port Number rtpstream config1 to 5 r u m r u m is optional a...

Page 157: ... of the Event External Device Audio Detection and Linked Events The setting in the Event tab of the Intelligent Function P 197 When using the upload function or recording to the memory card do not change the settings in the Setting Page Doing so may result in the upload function or the recording to memory card to stop If you are using either HTTP or FTP upload together with e mail notification by ...

Page 158: ...tion OFF Event Operation or Detected mode Operation P 197 If External Device Input Event is enabled disable Active Event Operation Inactive Event Operation or Ongoing Active Event Operation P 162 If Timer Event is enabled increase the value in Repeat Interval P 167 HTTP Upload Settings for the HTTP upload function when Upload is set to HTTP Upload The HTTP upload function sends notifications via H...

Page 159: ...Naming Select a file naming rule for the upload file YYYYMMDDHHMMSSms Video is uploaded according to the file name format of year month day hour minute second ms jpg Example 20160123112122000 jpg YYYYMMDD Directory HHMMSSms A subdirectory named year month day is created first and then the video is uploaded using the file name hour minute second ms jpg Example 20160123 112122000 jpg Loop Video is l...

Page 160: ...as well as the name of the created file Parameters can be specified in the entry with the character P 226 FTP Upload Test Clicking Exec initiates an upload test based on the settings currently entered Only a single JPEG will be uploaded but it is not necessary to click Apply at that time After entering a password first click Exec then click Apply ...

Page 161: ...cation Select an authentication method suited to the destination SMTP server User Name Password POP Server Enter the user name and password needed for authentication and the POP server host name or IP address when e mail authentication is set to POP before SMTP User Name Password Enter the user name and password needed for authentication when e mail authentication is set to SMTP AUTH Subject Enter...

Page 162: ...an active event occurs when the output terminal connection opens and an inactive event occurs when the output terminal connection closes Active Output Format Select the output format when the external device output is active Pulse Output Time sec Enter the output duration time sec when Active Output Format is set to Pulse Event External Device External Device Input Triggered Operation Settings Imp...

Page 163: ...ration to be performed during an active event This can only be set when Active Event Operation is set to Enable If Enable is selected Video Record and E mail Notification will be executed according to their settings during the active event Preset If you specify a preset the camera angle will automatically move to the preset location when an external device input event is triggered It is necessary ...

Page 164: ...l device input event is triggered When Switch to Day Mode is set switches to Day Mode when an active event is triggered and switches to Night Mode when an inactive event is triggered When Switch to Night Mode is set switches to Night Mode when an active event is triggered and switches to Day Mode when an inactive event is triggered Important When Camera Initial Setting Day Night is set to Auto P 1...

Page 165: ...he reference volume level by performing an actual test while checking Current Volume Level before configuring the setting Current Volume Level The current volume level is displayed on the status bar The level set in Reference Volume Level is indicated by a red mark Volume below the reference level is displayed in blue that above the reference level is displayed in red Detect Criteria Duration sec ...

Page 166: ...ication P 160 beforehand External Device Output for ON Event Select whether external device output 1 or 2 is active or inactive when an ON event is triggered External Device Output for OFF Event Select whether external device output 1 or 2 is active or inactive when an OFF event is triggered Scream Detection A scream detection event is triggered when sounds from someone such as a scream or cry are...

Page 167: ...on event If you select Enable and a scream detection event is triggered an e mail notification will be sent To use e mail notification you must set Video Record E mail Notification P 160 beforehand External Device Output for ON Event Select whether external device output 1 or 2 is active or inactive when an ON event is triggered Important When the camera is triggered by a scream detection event an...

Page 168: ...4 Hour Continuous Setting is set to Disable enter the end time for repeating the timer event in the 24 hour format The timer event will be triggered at the end time Repeat Interval Select a repeat interval for timer events The timer event will be triggered at the selected intervals Operation Set the operations to be performed when timer events are triggered Start Time Preset When 24 Hour Continuou...

Page 169: ...itching behavior when a timer event is triggered This can only be set with Timer 1 Select Switch to Day Mode to switch to Day Mode at the start time and Night Mode at the end time Select Switch to Night Mode to switch to Night Mode at the start time and Day Mode at the end time Repeat Interval is not supported Important If you set Start Time and End Time and select a preset with Start Time Preset ...

Page 170: ...tion is not suitable for applications where high reliability is required If constant and maximum reliability is required for surveillance it is not recommended that you use this function Canon shall assume no liability for any accident loss or other undesirable outcomes resulting from Intelligent Function operations Camera Viewer RM Viewer Camera E mail Notification Network Video Recording on Stor...

Page 171: ...Removed Object Detection Detect objects that have been removed This can be used to detect actions such as the taking away of valuables Removed object detection is triggered when an object is removed from the detection area for a specified duration Background Video Generated Moving object enters leaves area Change in Designated Area Analysis Moving Object Detected Detection begins when a moving obj...

Page 172: ...en a person or moving object crosses a specified line This determines that an object is passing when the decision point of the object detection frame crosses a detection line Background Video Generated Tampering Video Changes Analysis Camera Tampering Detected Detection begins when the ratio of change in a video exceeds a specified amount Detected Background Video Generated Passing Video Changes A...

Page 173: ...lligent Function Settings and Operations When setting the Intelligent Function do an actual detection test to confirm that detection will be performed correctly If a sudden change in lightness or darkness occurs within the entire screen proper detection may not be possible for up to five minutes When the image is zoomed in telephoto detection may not work as expected Detection will not be performe...

Page 174: ...trigger detection When there are multiple overlapping objects there may be a change in detection For example objects passing may either not be detected or the timing of detection may be incorrect When there are large numbers of objects in the scene objects may not be properly detected Registering Presets It is strongly recommended that you register the camera angle as a preset in advance and lock ...

Page 175: ...o Event Intelligent Function Video Detection P 175 to configure video detection settings For Auto Tracking please refer to Event Intelligent Function Auto Tracking P 192 to configure Auto Tracking settings 3 Set the Selected Operation Mode ...

Page 176: ...For details on settings for each type of detection please refer to Configuring Detection Criteria Detection Criteria Tab P 179 For details on how to adjust presets please refer to Camera Preset Registering Presets P 131 Note You can select presets that meet the following conditions Presets configured within the view restrictions Presets with pan tilt and zoom setting values not blank configured in...

Page 177: ...s Name within 64 half width alphanumeric characters if necessary P 180 To delete detection area settings select the detection area settings to delete and click Delete in Detection Settings List Set criteria in the video display area or Detection Criteria tab P 179 The detection criteria differ according to 2 Click Add in Detection Settings 3 Select Detection Setting Number 1 to 15 and Detection Ty...

Page 178: ...specified detection settings in video display area the Event column in Detection Settings or the Event and Input Output menu in the Camera Viewer P 84 Setting a Non Detection Area You can set an area where changes are not detected to prevent mis detection and non detection 6 Configure event settings 7 To register multiple detection settings repeat steps 2 to 6 8 Click Apply 9 Check the detection r...

Page 179: ... Enable non detection area checkbox To delete non detection area settings select the non detection area settings to delete and click Delete in Non detection Area Settings List Click the mouse to create a polygon For information on the creation method please refer to Using Polygonal P 180 1 Click Non detection Area Settings to display the list of non detection area settings 2 Click Add 3 Set a non ...

Page 180: ...ay area and the Status column in Non detection Area Settings If Enable non detection area is cleared Disabled is displayed for the Status column in Non detection Area Settings and the non detection area is not displayed in the video display area Configuring Detection Criteria Detection Criteria Tab Detection criteria is controlled and set in the video display area for each type of detection 4 To r...

Page 181: ...ape of the rectangle that is displayed in the video display area Drag the area to move it and drag the vertices to resize it Using Polygonal Click the video display area to place a vertex for the polygon at the clicked position Place the vertices in order then either click the first vertex again or double click the last vertex to set the polygon detection area Drag the area to move it and drag the...

Page 182: ...in the center of the video display area allowing you to check the size ratio while specifying the setting Detection Status for Moving Object Detection All moving objects detected are shown with profile lines If a moving object is smaller than Object Size its profile lines are white If the moving object is larger than Object Size its profile lines take on the same color as the detection area indica...

Page 183: ...isplay area allowing you to check the size ratio while setting Detection Status for Abandoned Object Detection All moving objects detected are shown with profile lines If Object Size and Duration Sec are not met profile lines are white If both Object Size and Duration Sec are exceeded the profile lines take on the same color as the detection area indicating that detected mode has been triggered 1 ...

Page 184: ...y a profile and detect checkbox cleared Set how large an object that is removed must be to trigger removed object detection in the detection area set in step 2 When the setting values or slider is changed an indicator representing the object size is displayed for one second in the center of the video display area allowing you to check the size ratio while specifying the setting A removed object is...

Page 185: ...d for an object to be detected as a removed object 5 Click Apply Important A removed object may not be detected in the following cases When long and thin objects are removed When the same object is placed continuously and some of the objects are removed When objects of the same shape are placed together and some of the objects are removed If the video inside the detection area changes without an o...

Page 186: ...Camera Tampering Detection For Camera Tampering Detection the entire video display area is the detection area The area cannot be changed In Change Ratio you can set the ratio of screen change for the entire video display area to determine as tampering detection When the setting values or slider is changed an indicator representing the ratio of the entire video display area is displayed for one sec...

Page 187: ...mera tampering detection is changed or when switching to camera tampering detection settings from settings for another detection mode How to Configure Passing Detection The detection line for passing moving objects is determined by setting the passing direction and object decision point In the video display area click the start point of the detection line Click another point The passing detection ...

Page 188: ...ted as passed The decision point is indicated by a cross on the detection frame of the moving object Set the size ratio of moving objects for the entire screen If the moving object exceeds the set value for Object Size it will be targeted for passing detection When the setting values or slider is changed an indicator representing the object size is displayed for one second in the center of the vid...

Page 189: ...e performed when an event occurs How to Configure Intrusion Detection Set the area for which you want to detect intrusions The decision point is indicated by a cross on the detection frame of the moving object Important Perform a detection test after configuring passing detection to make sure the detection frame of a moving object continues to be displayed Object Size Indicator 1 In the video disp...

Page 190: ...perations to be performed upon detection of changes in a subject For details on settings please refer to Configuring Operations for Detected Event Tab P 197 Checking Event Status If the intelligent function moving object detection abandoned object detection removed object detection camera tampering detection passing detection and intrusion detection detects something the event icon in that row tur...

Page 191: ...tection results for the same types of detection settings as those selected in Detection Settings List Do not display No detection areas lines or detection results are shown The following settings can be selected for Non Detection Area Only selected non detection areas Only the non detection areas selected in the Non detection Area Settings List are displayed All non detection areas All the non det...

Page 192: ...pboard The detection settings name and display color are not copied Paste detection criteria settings Paste the copied detection criteria from the clipboard to the detection setting being configured Pasting is possible only if the source and the target are the same detection type Copy event settings Copy the event settings of the selected detection setting to the clipboard Paste event settings Pas...

Page 193: ...l be moved to the selected preset position The camera angle will also be moved to the selected preset position after Auto Tracking ends Note You can select presets that meet the following conditions Presets configured within the view restrictions Presets with pan tilt and zoom setting values not blank configured in Preset Registration P 132 Event Intelligent Function Auto Tracking R13 R12 The foll...

Page 194: ...u to check the size ratio while specifying the setting When the moving object is detected the camera automatically tracks it for the specified time When selected the camera zooms in on the moving object and automatically tracks it 3 Configure the detection area in the video display area 4 Configure the size the moving object needed to trigger detection in Object Size in the Tracking Conditions tab...

Page 195: ...te If the moving object is larger than Object Size its contour lines take on the same color as the detection area indicating that detected mode has been triggered In detected mode auto tracking starts and a polygon frame appears on the target object The camera will pan tilt or zoom during auto tracking so the target object always appears at the center of the screen When Enable auto zoom during tra...

Page 196: ...returns to the initial camera position when Specify the initial camera position has been selected If camera control privileges were revoked the camera will move after camera control privileges are released Auto tracking detection resumes after the camera moves back to the original position Disabling Auto Tracking You can disable Auto Tracking by selecting Video Detection P 173 in Operation Mode fo...

Page 197: ...ay Options Select whether to display the detection area and detection results in the video display area You can select Display Do not display for both Detection Area and Detection Results Detection Area can only be displayed when you have obtained camera control privileges ...

Page 198: ...omatically tracked 2 Specify Event Operation Multiple Selections Possible E mail Notification When selected e mail notification is sent according to the timing set in 1 Video Record E mail Notification in the Setting Page must be set in advance P 160 Video Record When selected video recording begins according to the timing specified in 1 Video Record Upload P 156 or Memory Card Video Record Settin...

Page 199: ...t for OFF Event Select this to start or pause output to an external device when detected mode ends and to select the output destination output 1 or 2 and operation active or inactive Restarting Intelligent Function If the background video has changed while you were specifying settings or detection results are not as specified restart the Intelligent Function R13 M50 H652 H651 1 If you have not yet...

Page 200: ... preset when switched to Night Mode Note It is necessary to set presets beforehand with Camera Preset P 131 You can set the timing for event triggered Day Night Mode switching in Switch Day Night in External Device Input P 162 or Timer P 167 Event Switch Day Night Executing Presets When Switching Day Night Mode Important When the user has camera control privileges the presets for Preset when Switc...

Page 201: ...ed with Event 1 and Event 2 are triggered Set Event Order and Event Gap for this OR A new linked event is triggered if either event type selected with Event 1 and Event 2 is triggered Event Order You can select the order two events must be triggered when Event Linking Method is set to AND If set to None the order will not be considered Event Gap seconds Enter the interval between two events that m...

Page 202: ...nked event Preset If you specify a preset the camera angle will automatically move to the preset location when a linked event is triggered It is necessary to set presets beforehand with Camera Preset P 131 Note Preset cannot be configured when Intelligent Function is included in Event Type Video Record Select whether to record video depending on the linked event If you select Enable and a linked e...

Page 203: ...t to OR Only One Event ON Both Events ON Event Linking Method is Set to AND Event Order is Specified This shows examples when Event Order is set to Event 1 2 When Event Order is set to None and Event Linking Method is set to AND linked events will be as in the examples even if Event 1 and Event 2 are switched When Events Occur in Order 1 2 When Events Occur in Order 2 1 2 ON Event 1 Event 2 Consol...

Page 204: ...currence of event 2 after the occurrence of event 1 exceeds the value specified for the Event Gap setting Therefore a linked event does not occur Event Gap 4 Sec in This Example ON Event 1 Event 2 Consolidated State OFF ON OFF ON OFF The linked event does not occur when event 1 turns OFF but at the moment event 2 turns ON Event Gap 4 Sec in This Example ON Event 1 Event 2 Consolidated State OFF ON...

Page 205: ...Subnet Network Address Subnet Enter IPv4 addresses into the list and select Yes or No for access for each address You can specify the subnet to set access restrictions by network or host If set to No access to all ports is blocked Security Host Restrictions Setting Access Restrictions Important To prohibit access via a proxy server in HTTP connection a proxy server address must be set If host acce...

Page 206: ...ccess restrictions Default Policy Select whether to allow or block access from IPv6 addresses that have not been specified in Prefix Prefix Length Prefix Prefix Length Enter IPv6 addresses prefixes into the list and select Yes or No for access for each address You can specify the prefix length to set access restriction by network or host If set to No access to all ports is blocked ...

Page 207: ...pha 2 country code State Province ST Locality L Organization O Organizational Unit OU Common Name CN Enter state province name locality organization name organizational unit and common name in alphanumeric characters spaces or printable characters Enter an FQDN format host name etc to set the common name required Validity Period Start Date Validity Period End Date Set the validity period of the ce...

Page 208: ...icate cannot be deleted Set HTTPS Connection Policy to HTTP before deleting a certificate The deletion will take effect after rebooting Delete Intermediate Certificate Click Exec to delete the intermediate certificate along with the cross root certificate However if SSL TLS communications are enabled the certificate cannot be deleted Set HTTPS Connection Policy to HTTP before deleting a certificat...

Page 209: ...may be displayed indicating that the web browser has accepted the certificate and a connection can be made If the dialog box is not displayed register the CA certificate in the web browser Important Even if you set SSL TLS communication here SSL TLS communication is not performed unless you install a certificate Video distribution performance decreases when performing SSL TLS communication If you ...

Page 210: ...authentication Password Enter the required password for authentication This is displayed only when Authentication Method is set to EAP MD5 EAP TTLS or EAP PEAP Certificate Information This is displayed only when Authentication Method is set to EAP TLS EAP TTLS or EAP PEAP CA Certificate Status If no CA certificate is installed Not Installed is displayed If a CA certificate is installed the validit...

Page 211: ... to EAP TLS Client Private Key Password Enter the password for the client private key Required when a password has been configured for the private key This is displayed only when Authentication Method is set to EAP TLS Delete Certificate Deletes all installed CA certificates client certificates and client private keys Only CA Certificate is displayed when Authentication Method is set to EAP TTLS o...

Page 212: ...trator for these settings When connecting with IPsec set the camera IP address manually For IPv4 addresses use addresses with IPv4 Address Setting Method set to Manual in Basic Network IPv4 For IPv6 addresses use addresses set with IPv6 Address Manual in Basic Network IPv6 If the IPsec setting is changed and the camera may become inaccessible from the active web browser a confirmation dialog box w...

Page 213: ...on with the camera starts IPsec Set Select which IPsec sets the camera will use IPv4 IPv6 or neither IPsec Mode Select the IPsec mode Destination IPv4 Address Destination IPv6 Address Enter the IP address of the connection destination Source IPv4 Address Source IPv6 Address Enter the IP address of the source Security Protocol Select the IPsec protocol If you select ESP enter only the setting items...

Page 214: ...ion Algorithm set a 128 bit 192 bit or 64 bit hexadecimal number respectively This item need not be set if NULL was selected SA ESP Authentication Key outbound Enter the SA authentication key for outbound If HMAC_SHA1_96 or HMAC_MD5_96 was selected in SA ESP Authentication Algorithm set a 160 bit or 128 bit hexadecimal number respectively This item need not be set if No Authentication was selected...

Page 215: ... range of 256 to 4294967295 SA AH Authentication Key inbound Enter the SA authentication key for inbound If HMAC_SHA1_96 or HMAC_MD5_96 was selected in SA AH Authentication Algorithm set a 160 bit or 128 bit hexadecimal number respectively SA AH SPI outbound Enter the SA SPI value for inbound Set a desired value in the range of 256 to 4294967295 Since this setting is used as an ID for identifying ...

Page 216: ... microSDHC memory card microSDXC memory card For inserting and removing the memory card please refer to Installation Guide Video Record Setting Sets whether to record video from the camera to a memory card or upload it with HTTP or FTP These can also be set with Video Record Upload P 156 and will be reflected in Video Record Setting here Video Record Action Select Record to Memory Card to record t...

Page 217: ...eo is saved in the JPEG format regardless of the Video Format setting the frame rate is fixed at 1 fps Pre event Buffer number of frames JPEG Pre event Buffer sec H 264 Enter the number of frames or seconds of video to be buffered before the event Enter the maximum number of frames for JPEG or the maximum number of seconds for H 264 1 or H 264 2 in Video Format Depending on conditions however savi...

Page 218: ...video management information This status indicates that video management information is being recreated Other operations cannot be performed Deleting videos This status indicates that videos are being deleted Other operations cannot be performed Video Management Information Status Displays the status of the video management information Normal This status indicates that video management information...

Page 219: ...en Refresh Drive System is executed the camera pans twice in both directions horizontally and then returns to the camera angle prior to execution If you repeatedly perform pan tilt operations for a long time video or audio problem linked to pan operations may occur In this case executing Refresh Drive System may resolve these problems Note The following users will be disconnected while refreshing ...

Page 220: ... initial settings are restored according to the selection in Network Settings after rebooting Note It is recommended that you back up each current setting before you click Exec in Restore Default Settings The camera can also be restored to factory default settings using the reset switch Note however that this will reset all camera settings to factory default settings except for date and time P 245...

Page 221: ...word to use when backing up and restoring This is the password for encrypting the backup data itself When restoring from encrypted backup data enter the password set when backing up Note The settings are not restored if the password set when backing up and the password set when restoring do not match Maintenance Backup Restore Saving Restoring Camera Settings Caution You must not turn off the came...

Page 222: ...inistrator Name Password Network Settings Time Zone Certificates Private Key Update Firmware Click Browse specify a firmware file for update and click Exec When the confirmation message is displayed click OK to start the firmware update The camera is rebooted after the firmware is updated Maintenance Update Firmware Updating the Camera Firmware Caution You must not turn off the camera while it is ...

Page 223: ...on Level Select the log notification level For details on levels of log messages please refer to Log Messages on the Camera P 230 Copy E mail Settings Copies the e mail settings used in Video Record E mail Notification P 160 However Password is not copied Mail Server Name Enter the host name or IP address of the SMTP server Mail Server Port Enter the port number for the SMTP server factory default...

Page 224: ...nter the user name and password needed for authentication when e mail authentication is set to SMTP AUTH Subject Enter the subject of the e mail in alphanumeric characters Log Notification Test Clicking Exec initiates an e mail notification test based on the settings currently entered If something other than None is selected for Authentication click Exec before clicking Apply after entering the Pa...

Page 225: ...224 ...

Page 226: ... provides supplementary information on camera functions and explains the measures to take when trouble occurs or a message is displayed during camera use It also explains how to reset the camera to the factory default setting state ...

Page 227: ...unction Detection Setting 14 175 Intelligent Function Detection Setting 15 201 Linked Event 1 202 Linked Event 2 203 Linked Event 3 204 Linked Event 4 N Reason for capture character string External input device name alphanumeric characters Intelligent Function Detection Setting name NULL blank entry or interval timer test O Reason for capture ON OFF OFF ON X Width of image Number of pixels in hori...

Page 228: ...ied below HTTP Upload P 157 Parameter query string All modifiers can be used FTP Upload P 158 Subdirectory Name to Create Only the modifiers y m d w H h n can be used File Name to Create Only the modifiers y m d w H M S s n can be used E mail Notification P 160 Message Body All modifiers can be used ...

Page 229: ...a version of Chrome that is guaranteed to operate If the message JavaScript is not available or disabled on your web browser is displayed click Network and Internet Internet Option Security Custom Level in Control Panel and set Active scripting to Enable To enable authorized users and guest users to use the Camera Viewer specify the following settings on the Setting Page Assign Camera Control or V...

Page 230: ...ialized Data cannot be uploaded Check that the upload destination of Video Record Upload and the upload operation upon an event of the Event menu are both set correctly The settings for an upload destination that has been applied can be checked by executing a server upload test in Video Record Upload on the Setting Page P 156 Check Maintenance Log View Logs View Logs or logs on the server to check...

Page 231: ...an t update system settings S302 Meaning An error generated while the system was saving a setting Setting could not be saved Countermeasure Provide enough memory space by deleting unnecessary files in the user memory area etc Description Can t update files of system settings S303 Meaning An error generated while the system was saving a setting Setting could not be saved Countermeasure Provide enou...

Page 232: ...camera is faulty Arrange for servicing Description fan 1 is stopped S330 1 Fan number Meaning Detected that the fan is not rotating or the rotation speed has significantly decreased Countermeasure If the problem persists after rebooting the fan may have failed Arrange for servicing Description HEATER 1 failure S331 1 Heater number Meaning An abnormality was detected when using the heater Counterme...

Page 233: ...ror type open write flush 3 Error number Meaning Detected an error in the audio device Countermeasure If the problem persists please arrange for servicing Description wvaudio initialization error 1 B402 1 Error number Meaning The audio server could not be initialized The audio server stops Countermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Description...

Page 234: ...ermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Description video 1 fatal error 2 V403 1 Video number 2 Error number Meaning The video input function was stopped because an error that does not permit recovery of the video input system was detected Countermeasure If the problem persists after rebooting the camera is faulty Arrange for servicing Descripti...

Page 235: ... Description message queue open error 1 R301 1 Modules that generate errors RTP_CTRL_QUEUE RTP_DATA_QUEUE VIDEO_CTRL_QUEUE VIDEO_DATA_QUEUE AUDIO_CTRL_QUEUE AUDIO_DATA_QUEUE EVENT_CTRL_QUEUE RECVQ_META SENDQ_MEDIA Meaning A communication error occurred between modules Countermeasure If the problem persists after repeated attempts and rebooting the camera may be faulty Arrange for servicing Descrip...

Page 236: ...power source required to operate the heater unit is not being supplied Check the type of power source and the power connection Description http_auth c XXX get_password failed IP 1 H143 1 IP address Meaning An unknown user was specified in user authentication This log message may also be displayed during normal operations when using a web browser other than Internet Explorer Microsoft Edge Descript...

Page 237: ...connecting 42 Check playtime or maximum connection time settings used when connecting 43 Reconnect or restart 45 Use supported client software 47 Check user level used when connecting 49 Check client number settings 4a Check if usage of audio server is enabled Description 1 access denied 2 B103 1 Client host IP address 2 Denial type 41 42 4a Meaning Connection was initially permitted but the setti...

Page 238: ...the server A122 Meaning The upload destination could not be connected due to a reason other than A120 and A121 Description ftp http mode invalid uploader set none forcibly A134 Meaning The upload mode setting is invalid The upload function was forcibly disabled Description ftp port pasv mode invalid uploader set pasv forcibly A135 Meaning The PORT PASV mode setting in connection with FTP upload is...

Page 239: ...ted Start finish checking management information file Description Invalid db information 1 2 was removed M206 1 Name of management information file containing invalid information 2 ID of invalid information Meaning Invalid management information was removed Description Memory card was pulled before unmount M207 Meaning Memory card was removed when mounted Description session timeout session ID 1 R...

Page 240: ...t S011 Meaning The event service was shut down Description starting extio S012 Meaning The external device input output service was started Description shutdown extio S013 Meaning The external device input output service was shut down Description starting timer S014 Meaning The timer service was started Description shutdown timer S015 Meaning The timer service was shut down Description 1 qtimer S0...

Page 241: ...g Meaning Started or stopped clearing stream recording to external memory Description 1 audio B001 1 starting stopping Meaning The audio server was started shut down Description 1 2 connected n 3 B011 1 Client type send recv 2 Client host IP address 3 Total number of clients Meaning An audio client was connected Description 1 2 closed n 3 B012 1 Client type send recv 2 Client host IP address 3 Tot...

Page 242: ...ion 3 File number of valid information Meaning Added to management information as it appears to be a valid video file Description 1 updating management file 2 M003 1 Start Finish 2 Management information identification number Meaning Process to recreate management information finished Description starting media_plane R001 Meaning RTP distribution module started Description stoppting media_plane R0...

Page 243: ...io stream 5 Total distribution count of Metadata stream 6 Total distribution count of AudioBackChannel Meaning Multicast was started Description stop multicast profile 1 num_of_sessions 2 V 3 A 4 M 5 BC 6 R006 1 Client IP address 2 Profile name of requested MulticastStreaming STOP 3 Total distribution count of Video stream 4 Total distribution count of Audio stream 5 Total distribution count of Me...

Page 244: ...ed Insufficient memory card capacity An attempt was made to manually record to a memory card with insufficient capacity Recording to memory card is not allowed Recording to the memory card failed because Memory Card Operation Status Operation Settings was not set to Save Logs and Videos You cannot control the camera unless you exit Digital PTZ and Viewer PTZ The video display area was clicked with...

Page 245: ...A user without video reception privileges tried to connect to the camera Cannot be controlled because Clear IR Mode is enabled You tried to operate Day Night with Clear IR Mode enabled Audio reception is restricted You clicked the audio reception button when Server Audio Server Audio Transmission from the Camera was set to Disable Audio transmission is restricted You clicked the audio transmission...

Page 246: ...rator password you cannot operate the camera via the network In this case reset the camera Prepare the camera for being reset in advance In order to press the reset switch or reboot switch it may be necessary to remove items such as the dome case or cover For details please refer to Installation Guide included with the camera VB R13VE VB R12VE VB M50B VB H651V When the LED stops flashing the reset...

Page 247: ...er cable The LED will flash When the LED stops flashing the reset procedure is complete Reset Switch LED Reboot Switch VB H651V 1 Turn the camera off 2 Hold down the reset switch and connect the power cable Continue to hold the reset switch for five seconds or longer 3 Release the reset switch Reset Switch LED ...

Page 248: ...nt switch to the RESET position while pressing the reboot switch with a pointed object 2 Release the reboot switch after at least three seconds while still inclining the installation adjustment switch 3 Release the installation adjustment switch when the LED starts flashing Installation Adjustment Switch Reboot Switch LED ...

Page 249: ...and Camera Control Authorized User Audio Distribution Yes R13 M50 H652 H651 Guest User Audio Distribution Yes Current Date and Time Setting Setting Method Set manually Auto Setting of NTP Server Disable NTP Server Time zone GMT 09 00 Osaka Sapporo Tokyo Daylight Saving Time Disable All Videos Video Size Set 1920 x 1080 960 x 540 480 x 270 JPEG Video Quality 480 x 270 6 Video Quality 960 x 540 6 Vi...

Page 250: ...de Control Strength Auto Medium Item Setting H652 H651 R13 R12 M50 R13 R12 M50 Haze Compensation Strength Auto Medium Infrared Light Strength Auto Strong Motion Adaptive Noise Reduction Disable Pan Tilt Speed Control Control by zoom position Auto Flip Enable Day Night when Auto is set Switching Brightness Standard Response sec 20 Installation Conditions LED Setting Turn On Image Flip Disable Camer...

Page 251: ...ute Item Setting M50 H652 H652 H652 H651 R13 R12 M50 R13 R12 M50 R13 R12 M50 R13 R12 M50 H652 H651 R13 R12 M50 H652 H651 Effective Conditions Not used Route Name alphanumeric characters Specify Active Time Not specified Start Time 00 00 End Time 00 00 Reverse Route Disable Edit Tour Route Speed PT 20 Fast Speed Z 8 Fast Pause Duration 0 1 Specified Area Area 1 Pink Disable Area 2 Purple Disable Ar...

Page 252: ...tem Setting R13 M50 H652 H651 R13 R12 M50 H652 H651 User Name WS Security Check Time on Authentication Check Video Server Maximum Number of Clients 30 Camera Control Queue Length 30 Maximum Connection Time sec 0 Camera Control Time sec 20 Audio Server Audio Transmission from the Camera Disable Voice Activity Detection Disable Audio Reception from Viewer Disable RTP Server RTP Enable RTSP Authentic...

Page 253: ...0 H652 H651 User Name PASV Mode Enable File Upload Path File Naming YYYYMMDDHHMMSS ms Maximum Number of Loops 0 Subdirectory Name to Create File Name to Create image jpg File Name to Create video mov E mail Notification Notification Text Only Mail Server Name Mail Server Port 25 Sender From Recipient To Authentication None User Name POP Server Subject Message Body External Device Output 1 Operatio...

Page 254: ...isable External Device Output for OFF Event Disable Scream Detection Scream Detection Event Disable ON Event Operation Disable Preset None Video Record Disable Item Setting R13 M50 R13 M50 H652 H651 R13 M50 R13 M50 E mail Notification Disable External Device Output for ON Event Disable Timer 1 Timer Event Disable 24 Hour Continuous Setting Disable Start Time 00 00 End Time 00 00 Repeat Interval No...

Page 255: ...ent 2 Item Setting R13 R12 M50 R13 M50 H652 H651 R13 R12 R13 R12 M50 R13 R12 R13 M50 H652 H651 Event Type Intelligent Function Intelligent Function Setting 1 Status On Operation ON Event Operation Disable OFF Event Operation Disable Ongoing ON Event Operation Disable Preset None Video Record Disable E mail Notification Disable External Device Output for ON Event Disable External Device Output for ...

Page 256: ...ut External Device Input Input 1 Status Active Event 2 Event Type Intelligent Function Intelligent Function Setting 1 Status On Item Setting R13 M50 Operation ON Event Operation Disable OFF Event Operation Disable Ongoing ON Event Operation Disable Preset None Video Record Disable E mail Notification Disable External Device Output for ON Event Disable External Device Output for OFF Event Disable A...

Page 257: ...orithm AES 3DES ISAKMP SA Authentication Algorithm SHA1 DH Group Group 14 Group 5 Group 2 ISAKMP SA Validity Period min 480 IPsec Set 1 IPsec Set Disable IPsec Mode Tunnel Mode Destination IPv4 Address Destination IPv6 Address Source IPv4 Address Source IPv6 Address Security Protocol ESP Security Gateway IPv4 Address Security Gateway IPv6 Address Destination Subnet Mask Length 16 Destination Prefi...

Page 258: ...on Key outbound SA ESP Authentication Key outbound SA ESP SPI outbound SA ESP Encryption Key inbound SA ESP Authentication Key inbound Item Setting SA ESP SPI inbound SA AH Authentication Algorithm HMAC_SHA1_96 SA AH Authentication Key outbound SA AH SPI outbound SA AH Authentication Key inbound SA AH SPI inbound IPsec Set 4 IPsec Set Disable IPsec Mode Tunnel Mode Destination IPv4 Address Destina...

Page 259: ... SA AH Authentication Key inbound SA AH SPI inbound Video Record Setting Video Record Action Upload Memory Card Operations Operation Settings Save Logs and Videos Video Format JPEG Pre event Buffer number of frames 0 Post event Buffer number of frames 0 Pre event Buffer sec 0 Post event Buffer sec 0 Overwrite videos Disable Auto Video Delete Disable Days Saved 30 Delete Time 00 00 Initialization N...

Page 260: ...Control 55 101 Camera Control Privileges 67 Camera Management Tool 21 38 Camera Name 108 Camera Operation Clear IR Mode 73 Day Night 73 Exposure Compensation 72 Focus 72 Pan 71 Pan Tilt Speed 71 Tilt 71 Zoom 71 Zoom Speed 71 Camera Tampering Detection 171 185 Camera Viewer 51 52 Certificate Information 209 Certificate Management 207 210 Clear IR Mode 73 118 Client 209 Color Saturation 117 Control ...

Page 261: ...105 H 264 2 106 Haze Compensation 117 Haze Compensation Strength 109 Home Position 74 111 Host Access Restrictions 204 205 HTTP Port 149 HTTP Server 149 HTTP Upload 157 HTTPS Connection Policy 207 HTTPS Port 149 I I Frame Interval 106 Image Detection 84 Image Flip 111 Image Stabilizer 108 Information Display 62 Information Message 243 Infrared Filter 118 Infrared Light Level 119 Infrared Light Str...

Page 262: ...rameter 226 Passing Detection 171 186 Password 53 100 Post event Buffer 157 216 Pre event Buffer 157 216 Prefix 97 205 Preset 74 78 131 162 165 201 Start Time Preset 167 When switching Day Night Mode 199 Preset Name 132 Preset Selection Menu 74 Preset Tour 134 Privacy Mask 143 Privileged Camera Control 55 101 Pulse 161 R Reboot 218 Reconnect 91 Recorded Video Utility 5 21 81 Recording Manually 80 ...

Page 263: ...sion 59 65 Display Size 59 Display Size Setting 63 H 264 63 Maximum Frame Rate 64 Video Size 59 Video Size Setting 63 Video Detection 170 173 175 Video Display Area 47 58 90 Video Distribution 55 101 Video Format 157 216 Video Management Information 217 Video Output 95 Video Quality 105 Video Record 162 165 166 168 201 Video Record Action 156 215 Video Saving 217 Video Server 152 Video Size 63 105...

Page 264: ...BIE 7128 000 CANON INC 2016 ...

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