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Home > Troubleshooting

Troubleshooting

Use this section to resolve typical problems you may encounter when using your Brother machine. You can
correct most problems yourself.

IMPORTANT

For technical help, you must call Brother customer service or your local Brother dealer.
Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.

If you need additional help, go to the Brother Solutions Center at

support.brother.com

.

First, check the following:
•

The machine's power cord is connected correctly and the machine's power is on. See the

Quick Setup Guide

.

•

All of the protective materials have been removed. See the

Quick Setup Guide

.

•

Paper is loaded correctly in the paper tray.

•

The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.

•

Error and maintenance messages

If you did not solve the problem with the checks, identify the problem and then see

Related Information

.

Related Information

•

Error and Maintenance Messages

•

•

Printing Problems

•

Improve the Print Quality

•

Network Problems

•

AirPrint Problems

•

•

Check the Machine Information

•

Reset Functions

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Summary of Contents for HL-3160CDW

Page 1: ... HL 3160CDW HL 3190CDW CAUTION Before using this product read carefully these instructions for correct operation Keep the User s Guide in a secure place for future reference 2018 Brother Industries Ltd All rights reserved ...

Page 2: ...Special Paper 38 Print 39 Print from Your Computer Windows 40 Print a Document Windows 41 Print Settings Windows 43 Secure Print Windows 48 Change the Default Print Settings Windows 50 Print a Document Using the BR Script3 Printer Driver PostScript 3 Language Emulation Windows 51 Monitor the Status of the Machine from Your Computer Windows 52 Print from Your Computer Mac 53 Print a Document Mac 54...

Page 3: ...109 Reset the Network Settings to the Factory Settings 110 Security 111 Lock the Machine Settings 112 Setting Lock Overview 113 Network Security Features 117 Before Using Network Security Features 118 Secure Function Lock 3 0 119 Manage Your Network Machine Securely Using SSL TLS 124 Send an Email Securely 154 Use IEEE 802 1x Authentication for a Wired or a Wireless Network 158 Store Print Log to ...

Page 4: ...e the Waste Toner Box 243 Clean the Machine 248 Clean the LED Heads 250 Clean the Touchscreen LCD 251 Clean the Corona Wires 252 Clean the Drum Unit 255 Clean the Paper Pick up Rollers 265 Calibrate Colour Output 266 Reset the Machine s Calibration Settings 267 Correct Colour Print Alignment Colour Registration 268 Check the Remaining Part Life 269 Pack and Ship Your Brother Machine 270 Replace Pe...

Page 5: ...Home Before You Use Your Brother Machine Before You Use Your Brother Machine Definitions of Notes Trademarks Important Note 1 ...

Page 6: ...f product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use Tips icons indicate helpful hints and supplementary information Electrical Hazard icons alert you to possible electrical shock Fire Hazard icons alert you to the possibility of a fire Hot Surface icons warn you not to touch hot machine parts Prohibition icons indicate acti...

Page 7: ...d Google Play are trademarks of Google LLC Use of these trademarks is subject to Google Permissions Mopria and the Mopria Logo are registered trademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorised use is strictly prohibited Mozilla and Firefox are registered trademarks of the Mozilla Foundation Intel is a trademark of Intel Corporation in the U S ...

Page 8: ...2 In this User s Guide the LCD messages of the HL 3160CDW HL 3190CDW are used unless otherwise specified In this User s Guide the illustrations of the HL 3160CDW are used unless otherwise specified The screens in this User s Guide are for illustration purposes only and may differ from the actual screens Unless otherwise specified the screens in this manual are from Windows 7 and macOS v10 12 x Scr...

Page 9: ...ur Brother Machine Introduction to Your Brother Machine Before Using Your Machine Front View and Back View Control Panel Overview Touchscreen LCD Overview How to Navigate the Touchscreen LCD Access Brother Utilities Windows 5 ...

Page 10: ...Firewall Windows If your computer is protected by a firewall and you are unable to network print you may need to configure the firewall settings If you are using the Windows Firewall and you installed the drivers using the steps in the installer the necessary firewall settings have been already set If you are using any other personal firewall software see the User s Guide for your software or cont...

Page 11: ...uid Crystal Display LCD 2 Face down output tray support flap support flap 3 Face down output tray 4 Paper tray 5 Manual feed slot cover 6 Top cover 7 Manual feed slot 8 For wired network models 10BASE T 100BASE TX port 9 USB port 10 AC power connector cord 11 Back cover Face up output tray The machine is equipped with a non detachable AC power cord depending on the model 7 ...

Page 12: ...D 2 Face down output tray support flap support flap 3 Face down output tray 4 Paper tray 5 Manual feed slot cover 6 Top cover 7 Manual feed slot 8 10BASE T 100BASE TX port 9 USB port 10 AC power connector cord 11 Back cover Face up output tray Related Information Introduction to Your Brother Machine 8 ...

Page 13: ...staller on your computer and press the WiFi button Follow the on screen instructions to set up a wireless connection between your machine and your network When the WiFi light is on your Brother machine is connected to a wireless access point When the WiFi light blinks the wireless connection is down or your machine is in the process of connecting to a wireless access point 3 Menu Buttons OK Press ...

Page 14: ...tion After you change a setting the machine returns to Ready Mode 6 Error LED The Error LED blinks when the LCD displays an error or an important status message 7 Data LED The Data LED blinks depending on the machine s status When the Data LED is on data is in the machine s memory When the Data LED blinks the machine is receiving or processing data 8 Cancel Press to cancel the current setting Pres...

Page 15: ...l an operation Press to cancel a programmed print job and clear it from the machine s memory 3 LED Power Indicator The LED lights up depending on the machine s power status 4 Power On Off Turn the machine on by pressing Turn the machine off by pressing and holding down 5 Near Field Communication NFC If your Android device supports the NFC feature you can print from your mobile device by touching i...

Page 16: ...Related Information Introduction to Your Brother Machine 12 ...

Page 17: ... a four level indicator in the Home screen displays the current wireless signal strength 0 Max If you see at the top on the screen press to select a wireless connection method or edit an existing wireless connection 2 Toner Displays the remaining toner life Press to access the Toner menu 3 Settings Press to access the Settings menu Use the Settings menu to access all of your Brother machine s sett...

Page 18: ...appears when there is an error or maintenance message press to view it and then press to return to Ready Mode NOTE This product adopts the font of ARPHIC TECHNOLOGY CO LTD Related Information Introduction to Your Brother Machine 14 ...

Page 19: ... the machine s setting In this example the LCD Backlight setting is changed from Light to Med IMPORTANT DO NOT press the LCD with a sharp object such as a pen or stylus It may damage the machine NOTE DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine Doing this may cause an error 1 Press Settings All Settings 2 Press a or b to display the General Setup opti...

Page 20: ...5 Press Med 6 Press Related Information Introduction to Your Brother Machine 16 ...

Page 21: ...tilities Windows 8 and Windows Server 2012 Tap or click Brother Utilities either on the Start screen or the desktop Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Win...

Page 22: ...Related Information Introduction to Your Brother Machine Uninstall the Brother Software and Drivers Windows 18 ...

Page 23: ...ws 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Windows 10 and Windows Server 2016 Click Brother Brother Utilities 2 Click the drop down list and then select your model nam...

Page 24: ...Home Paper Handling Paper Handling Load Paper Paper Settings Unprintable Area Recommended Print Media Using Special Paper 20 ...

Page 25: ...Home Paper Handling Load Paper Load Paper Load and Print Using the Paper Tray Load and Print Paper in the Manual Feed Slot 21 ...

Page 26: ...Home Paper Handling Load Paper Load and Print Using the Paper Tray Load and Print Using the Paper Tray Load Paper in the Paper Tray Printing Problems Error and Maintenance Messages 22 ...

Page 27: ...s When you load a different size and type of paper in the tray you must also change the Paper Size and Paper Type settings in the machine or on your computer 1 Pull the paper tray completely out of the machine 2 Press and slide the paper guides to fit the paper Press the green release levers to slide the paper guides 3 Fan the stack of paper well 4 Load paper in the paper tray with the printing su...

Page 28: ...ay will cause paper jams 6 Slowly push the paper tray completely into the machine 7 Lift the support flap to prevent paper from sliding off the output tray Related Information Load and Print Using the Paper Tray Change Machine Settings to Print on Preprinted Paper in the Paper Tray 24 ...

Page 29: ...or misfeed Orientation For 1 sided printing face down top edge towards the front of the paper tray For automatic 2 sided printing long edge binding face up bottom edge towards the front of the paper tray HL 3160CDW HL 3190CDW HL 3160CDW 1 Press a or b to display the Printer option and then press OK 2 Press a or b to display the 2 sided option and then press OK 3 Press a or b to display the Single ...

Page 30: ...d and Print Paper in the Manual Feed Slot Load and Print Paper in the Manual Feed Slot Load and Print Paper in the Manual Feed Slot Load and Print on Labels in the Manual Feed Slot Load and Print on Envelopes in the Manual Feed Slot 26 ...

Page 31: ...puter at the same time Plain Paper Thin Paper Thick Paper Recycled Paper Bond Paper Glossy Paper 1 Lift the support flap to prevent paper from sliding off the face down output tray 2 Open the manual feed slot cover 3 Use both hands to slide the manual feed slot paper guides to fit the width of the paper you are using 4 Using both hands place one sheet of paper in the manual feed slot until the fro...

Page 32: ...ctly resulting in a skewed printout or a paper jam 5 Send your print job to the machine Change your print preferences in the Print screen before sending the print job from your computer 6 After the printed page comes out from the machine load the next sheet of paper in the manual feed slot Repeat for each page that you want to print Related Information Load and Print Paper in the Manual Feed Slot ...

Page 33: ...the same time 1 Open the machine s back cover the face up output tray The machine automatically turns on Manual Feed mode when you load paper in the manual feed slot 2 On the front of the machine open the manual feed slot cover 3 Use both hands to slide the manual feed slot paper guides to fit the width of the paper that you are using 4 Using both hands place one sheet of paper in the manual feed ...

Page 34: ...If it is not the paper may not be fed correctly resulting in a skewed printout or a paper jam 5 Send your print job to the machine Change your print preferences in the Print screen before sending the print job from your computer 6 After the printed page comes out from the back of the machine load the next sheet of paper in the manual feed slot Repeat for each page that you want to print 7 Close th...

Page 35: ...achine or on your computer at the same time 1 Open the machine s back cover the face up output tray The machine automatically turns on Manual Feed mode when you load paper in the manual feed slot 2 Pull down the two grey levers one on the left side and one on the right side as shown in the illustration 3 On the front of the machine open the manual feed slot cover 4 Use both hands to slide the manu...

Page 36: ...lope may not be fed correctly resulting in a skewed printout or a paper jam 6 Send your print job to the machine Change your print preferences in the Print dialog box before sending the print job from your computer Settings Options for Envelopes Paper Size Com 10 DL C5 Monarch Media Type Envelopes Env Thick Env Thin 7 After the printed envelope comes out of the machine put in the next envelope Rep...

Page 37: ...Home Paper Handling Paper Settings Paper Settings Change the Paper Size and Paper Type Change the Check Paper Size Setting 33 ...

Page 38: ... Press a or b to display the Paper Type option and then press OK 4 Press a or b to display the paper type you want and then press OK 5 Press a or b to display the Paper Size option and then press OK 6 Press a or b to display the paper size you want and then press Go HL 3190CDW 1 Press Settings All Settings General Setup Tray Setting Paper Type 2 Press a or b to display the paper type options and t...

Page 39: ...pe The default setting is On HL 3160CDW HL 3190CDW HL 3160CDW 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to select the Tray Setting option and then press OK 3 Press a or b to select the Check Size option and then press OK 4 Press a or b to select the On or Off option and then press Go HL 3190CDW 1 Press Settings All Settings General Setup Tray Setting Check...

Page 40: ...er sizes The measurements may vary depending on the paper size or settings in the application you are using 1 3 2 4 Do not attempt to print into these areas your output will not reflect anything in these areas Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Print Letter 4 23 mm 4 23 mm A4 4 23 mm 4 23 mm Legal 4 23 mm 4 23 mm Related Information Paper Handling 36 ...

Page 41: ...mmended Print Media To get the best print quality we recommend using the paper listed in the table Paper Type Item Plain Paper APP Blue Flag Ship 70 g m2 APP Gold Flag Ship 80 g m2 Advanced Agro Double A 80 g m2 Related Information Paper Handling 37 ...

Page 42: ... IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped that is coated or has a chemical finish that is damaged creased or folded that exceeds the recommended weight specification in this guide with tabs and staples with letterheads using low temperature dyes or therm...

Page 43: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac Cancel a Print Job Test Print 39 ...

Page 44: ...ndows Print a Document Windows Print Settings Windows Secure Print Windows Change the Default Print Settings Windows Print a Document Using the BR Script3 Printer Driver PostScript 3 Language Emulation Windows Monitor the Status of the Machine from Your Computer Windows 40 ...

Page 45: ...ize 5 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 6 Type the number of copies 1 999 you want in the Copies field 7 Click the Media Type drop down list and then select the type of paper you are using 8 To print multiple pages on ...

Page 46: ...Related Information Print from Your Computer Windows Print Settings Windows 42 ...

Page 47: ...pies Type the number of copies 1 999 that you want to print in this field Collate Select this option to print sets of multi page documents in the original page order When this option is selected one complete copy of your document will print and then reprint according to the number of copies you choose If this option is not selected then each page will print according to the number of copies chosen...

Page 48: ... those settings as a print configuration file Use the Export option to create a print configuration file from the current settings Export To adjust the print configuration of a particular image click Settings When you have finished adjusting the image parameters such as brightness and contrast export those settings as a print configuration file Use the Import option to load a previously exported c...

Page 49: ...ther Pages Select the paper source to use for printing the second and subsequent pages Advanced Tab 1 Scaling Select these options to enlarge or reduce the size of the pages in your document Fit to Paper Size Select this option to enlarge or reduce the document pages to fit a specified paper size When you select this option select the paper size you want from the drop down list Free Select this op...

Page 50: ...s option to reduce the amount of paper curling and improve the toner fixing Skip Blank Page Select this option to allow the printer driver to automatically detect blank pages and exclude them from printing Special Red Color Available only for some countries Use several red colour to meet your needs If you could accept our recommended colour select the Use the recommended red color If you cannot ac...

Page 51: ... Print a Document Windows 47 ...

Page 52: ...o close the Secure Print Settings window 9 Click OK 10 Complete your print operation 11 On the machine s control panel press Secure 12 Press a or b to display your user name and then press OK The LCD displays the list of secured jobs for that name 13 Press a or b to display the job and then press OK 14 Enter your four digit password To enter each digit press a or b to select a number and then pres...

Page 53: ...Secure Print 13 Press a or b to display user names and then press your user name The LCD displays the list of secured jobs for your name 14 Press a or b to display the print job and then press it 15 Enter your four digit password and then press OK 16 Enter the number of copies you want 17 Press Start The machine prints the data After you have printed the secured data it will be cleared from the ma...

Page 54: ...Hardware and Sound group click View devices and printers For Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware group click View devices and printers For Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devices and printers 2 Right click th...

Page 55: ...n the Select Machine section and then select the PS Driver check box 1 Select the print command in your application 2 Select Brother XXX XXXX BR Script3 where XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Layout Paper Quality or Secure Print tab to change basic print settings Available only for certain mode...

Page 56: ...eft navigation bar and then click Status Monitor Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities and then click the drop down list and select your model name if not alread...

Page 57: ...Mac Print from Your Computer Mac Print a Document Mac Print Options Mac Secure Print Mac Print a Document Using the BR Script3 Printer Driver PostScript 3 language emulation Mac Monitor the Status of the Machine from Your Computer Mac 53 ...

Page 58: ...number of copies you want in the Copies field 5 Click the Paper Size pop up menu and then select your paper size 6 Select the Orientation option that matches the way you want the document to print 7 Click the application pop up menu and then select Print Settings The Print Settings options appear 8 Click the Media Type pop up menu and then select the type of paper you are using 9 Change other prin...

Page 59: ...ose from standard paper sizes or create a custom paper size 2 Orientation Select the orientation portrait or landscape of your printout If your application contains a similar setting we recommend that you set the orientation using the application 3 Scale Type a value into the field to enlarge or reduce the pages in your document to fit the selected paper size 55 ...

Page 60: ...rder Select the type of border to use when printing multiple pages on a single sheet of paper 4 Two Sided Available only for certain models Select whether to print on both sides of the paper 5 Reverse Page Orientation Select this option to rotate the printed image 180 degrees 6 Flip horizontally Select this option to reverse the printed image on the page horizontally from left to right 56 ...

Page 61: ...es to Print Select which pages you want to print even pages or odd pages 3 Page Order Select the page order 4 Scale to fit paper size Select this option to enlarge or reduce the pages in your document to fit the selected paper size 5 Destination Paper Size Select the paper size to print on 6 Scale down only Select this option if you want to reduce the pages in your document when they are too large...

Page 62: ... is black and white and you want to conserve colour toner select Mono mode If either the Cyan Magenta or Yellow toner reaches the end of its life while printing a colour document the print job cannot be completed Cancel your print job and select to start the print job again in Mono mode as long as Black toner is available 4 Paper Source Select the paper source setting according to your print condi...

Page 63: ...from printing Color Settings 1 Color Mode Select the colour mode to suit your preference 2 Advanced Color Settings Click the disclosure triangle to select the Colour Enhancement feature This feature analyses your image to improve its sharpness white balance and colour density This process may take several minutes depending on the size of the image and the specifications of your computer 59 ...

Page 64: ...able only for certain models This feature ensures that confidential or sensitive documents do not print until you enter a password on the machine s control panel Related Information Print from Your Computer Mac Print a Document Mac 60 ...

Page 65: ...press OK 10 Enter your four digit password To enter each digit press a or b to select a number and then press OK 11 Press a or b to select the Print option and then press OK 12 Press a or b to enter the number of copies you want 13 Press OK The machine prints the data After you have printed the secured data it will be cleared from the machine s memory HL 3190CDW 1 From an application such as Apple...

Page 66: ...After you have printed the secured data it will be cleared from the machine s memory Related Information Print from Your Computer Mac 62 ...

Page 67: ...ct size paper in the paper tray 2 From an application such as Apple TextEdit click the File menu and then select Print 3 Select your machine 4 Type the number of copies you want in the Copies field 5 Click the Paper Size pop up menu and then select your paper size 6 Select the Orientation option that matches the way you want the document to print 7 Click the print options pop up menu and then clic...

Page 68: ...s Troubleshooting Click the Troubleshooting button to access the troubleshooting website Visit the Genuine Supplies website Click the Visit the Genuine Supplies website button for more information on Brother genuine supplies Updating the machine s status To view the latest machine status while the Status Monitor window is open click the icon You can set the interval at which the software updates m...

Page 69: ...ob HL 3160CDW HL 3190CDW HL 3160CDW 1 Press Cancel To cancel multiple print jobs press and hold Cancel for four seconds HL 3190CDW 1 Press To cancel multiple print jobs press and hold for four seconds Related Information Print Printing Problems 65 ...

Page 70: ...y the Printer option and then press OK 2 HL 3160CDW Press a or b to display the Print Options option and then press OK 3 Press a or b to display the Test Print option and then press OK 4 Press Go The machine prints the test page HL 3190CDW 1 Press Settings All Settings Printer Print Options Test Print 2 Press Yes 3 Press Related Information Print Improve the Print Quality 66 ...

Page 71: ... Using the Control Panel Supported Basic Network Features Network Management Software and Utilities Additional Methods of Configuring Your Brother Machine for a Wireless Network Advanced Network Features Technical Information for Advanced Users 67 ...

Page 72: ...ation Learn about Network Management Software and Utilities HL 3160CDW HL 3190CDW HL 3160CDW 1 Press a or b to select the Network option and then press OK 2 Press a or b to select the network option you want and then press OK Repeat this step until you access the menu you want to configure and then follow the LCD instructions HL 3190CDW 1 Press Settings All Settings Network 2 Press a or b to displ...

Page 73: ... Yes Yes BRAdmin Light 1 Yes Yes BRAdmin Professional 1 Yes Yes Web Based Management 1 Yes Yes Yes Status Monitor Yes Yes Driver Deployment Wizard Yes Yes Go to your model s Downloads page on the Brother Solutions Center at support brother com to download the latest version of BRAdmin Light Go to your model s Downloads page on the Brother Solutions Center at support brother com to download the lat...

Page 74: ...gement Software and Utilities Configure and change your Brother machine s network settings using a management utility Learn about Network Management Software and Utilities Change Machine Settings from Your Computer Change Machine Settings Using Web Based Management 70 ...

Page 75: ...es This utility can search for Brother products on your network and view the device status from an easy to read Windows Explorer style screen that changes colour to identify the status of each device You can configure network and device settings and update device firmware from a Windows computer on your LAN BRAdmin Professional can also log activity of Brother devices on your network and export th...

Page 76: ...r a Wireless Network Configure Your Machine for a Wireless Network Configure Your Machine for a Wireless Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the Machine s Control Panel Setup Wizard Configure Your Machine for a Wireless Netwo...

Page 77: ...wireless may not be the best method of connection for all types of documents and applications If you are printing large files such as multi page documents with mixed text and large graphics you may want to consider selecting wired Ethernet for faster data transfer supported models only or USB for the fastest throughput speed Although the Brother machine can be used in both a wired and wireless net...

Page 78: ... following Windows 7 Go to Computer Double click the CD DVD icon and then double click start exe Windows 8 and Windows 10 Click the File Explorer icon on the taskbar and then go to Computer This PC Double click the CD DVD icon and then double click start exe If the User Account Control screen appears click Yes 3 Choose Wireless Network Connection Wi Fi and then click Next 4 Follow the on screen in...

Page 79: ...int router and try to connect to your wireless network If your wireless device is connected successfully the machine s LCD displays Connected You have completed the wireless network setup To install the Full Driver Software Package necessary for operating your machine insert the Brother installation disc into your computer or go to your model s Downloads page on the Brother Solutions Center at sup...

Page 80: ...Related Information Additional Methods of Configuring Your Brother Machine for a Wireless Network Wireless LAN Report Error Codes 76 ...

Page 81: ...ethod to configure your wireless network settings The PIN Method is one of the connection methods developed by the Wi Fi Alliance By submitting a PIN created by an Enrollee your machine to the Registrar a device that manages the wireless LAN you can set up the wireless network and security settings For more information on how to access WPS mode see the instructions provided with your wireless acce...

Page 82: ...ing a computer connected to the network in your browser s address bar type the IP address of the device you are using as the Registrar For example http 192 168 1 2 7 Go to the WPS settings page and type the PIN and then follow the on screen instructions The Registrar is usually the wireless LAN access point router The settings page will differ depending on the brand of wireless LAN access point ro...

Page 83: ... necessary for operating your machine insert the Brother installation disc into your computer or go to your model s Downloads page on the Brother Solutions Center at support brother com HL 3190CDW 1 Press Settings All Settings Network WLAN WPS w PIN Code 2 When Enable WLAN appears press Yes This will start the wireless setup wizard To cancel press No 3 The LCD displays an eight digit PIN and the m...

Page 84: ...el s Downloads page on the Brother Solutions Center at support brother com 7 Select your machine and click Next 8 Type the PIN displayed on the machine s LCD and then click Next 9 Windows 7 Select your network and then click Next 10 Click Close If your wireless device is connected successfully the machine s LCD displays Connected You have completed the wireless network setup To install Full Driver...

Page 85: ... Network Key ready We cannot assist you in locating this information If you do not know this information SSID and Network Key you cannot continue the wireless setup How can I find this information Check the documentation provided with your wireless access point router The initial SSID could be the manufacturer s name or the model name If you do not know the security information please consult the ...

Page 86: ...supports the use of the first WEP key only If you need assistance during setup and want to contact Brother customer service make sure you have your SSID Network Name and Network Key ready We cannot assist you in locating this information If you do not know this information SSID and Network Key you cannot continue the wireless setup How can I find this information Check the documentation provided w...

Page 87: ...onnected You have completed the wireless network setup To install Full Driver Software Package necessary for operating your device insert the Brother installation disc into your computer or go to your model s Downloads page on the Brother Solutions Center at support brother com Related Information Additional Methods of Configuring Your Brother Machine for a Wireless Network How to Enter Text on Yo...

Page 88: ...router uses WEP encryption enter the key used as the first WEP key Your Brother machine supports the use of the first WEP key only 2 Press a or b to select the Network option and then press OK 3 Press a or b to select the WLAN option and then press OK 4 Press a or b to select the Setup Wizard option and then press OK 5 When WLAN Enable appears select On This will start the wireless setup wizard 6 ...

Page 89: ...s information before you continue with the configuration 1 Check and write down the current wireless network settings Network Name SSID Communication Mode Authentication Method Encryption Mode Network Key Infrastructure Open System NONE WEP Shared Key WEP WPA WPA2 PSK AES TKIP For example Network Name SSID HELLO Communication Mode Authentication Method Encryption Mode Network Key Infrastructure WP...

Page 90: ...wireless device you have selected If your wireless device is connected successfully the machine s LCD displays Connected You have completed the wireless network setup To install Full Driver Software Package necessary for operating your device insert the Brother installation disc into your computer or go to your model s Downloads page on the Brother Solutions Center at support brother com Related I...

Page 91: ...e configuration 1 Check and record the current wireless network settings Network Name SSID Communication Mode Authentication Method Encryption Mode User ID Password Infrastructure LEAP CKIP EAP FAST NONE AES TKIP EAP FAST MS CHAPv2 AES TKIP EAP FAST GTC AES TKIP PEAP MS CHAPv2 AES TKIP PEAP GTC AES TKIP EAP TTLS CHAP AES TKIP EAP TTLS MS CHAP AES TKIP EAP TTLS MS CHAPv2 AES TKIP EAP TTLS PAP AES T...

Page 92: ...HAPv2 PAP or GTC and then press OK Depending on your Authentication Method the Inner Authentication Method selections differ Press a or b to select the Encryption Type TKIP AES or AES and then press OK Press a or b to select the Verification Method No Verification CA or CA Server ID and then press OK If you selected the CA Server ID option enter the server ID user ID and password if required and t...

Page 93: ...entication Method Encryption Mode User ID Password Infrastructure LEAP CKIP EAP FAST NONE AES TKIP EAP FAST MS CHAPv2 AES TKIP EAP FAST GTC AES TKIP PEAP MS CHAPv2 AES TKIP PEAP GTC AES TKIP EAP TTLS CHAP AES TKIP EAP TTLS MS CHAP AES TKIP EAP TTLS MS CHAPv2 AES TKIP EAP TTLS PAP AES TKIP EAP TLS AES TKIP For example Network Name SSID HELLO Communication Mode Authentication Method Encryption Mode ...

Page 94: ...on your Authentication Method the Inner Authentication Method selections differ Select the Encryption Type TKIP AES or AES Select the Verification Method No Verification CA or CA Server ID If you selected the CA Server ID option enter the server ID user ID and password if required and then press OK for each option For other selections enter the user ID and Password and then press OK for each optio...

Page 95: ...Configuring Your Brother Machine for a Wireless Network Use Wi Fi Direct Use Wi Fi Direct Print from Your Mobile Device Using Wi Fi Direct Configure Your Wi Fi Direct Network I Cannot Complete the Wireless Network Setup Configuration 91 ...

Page 96: ...ing the one push or PIN Method of Wi Fi Protected Setup WPS You can also configure a wireless network by manually setting an SSID and password Your Brother machine s Wi Fi Direct feature supports WPA2 security with AES encryption 2 1 1 Mobile device 2 Your Brother machine Although the Brother machine can be used in both a wired and wireless network only one connection method can be used at a time ...

Page 97: ...gs from your machine s control panel Wi Fi Direct Network Configuration Overview Configure Your Wi Fi Direct Network Using the One Push Method Configure Your Wi Fi Direct Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Wi Fi Direct Network Using the PIN Method Configure Your Wi Fi Direct Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Wi Fi Di...

Page 98: ...on Yes Go to Step 4 No See Related Information Configure Your Wi Fi Direct Network Manually 4 Does your mobile device support one push configuration for Wi Fi Protected Setup WPS Option Description Yes See Related Information Configure Your Wi Fi Direct Network Using the One Push Method of Wi Fi Protected Setup WPS No See Related Information Configure Your Wi Fi Direct Network Using the PIN Method...

Page 99: ...obile device you want to connect to and press OK To search for available devices again select Rescan and then press OK 7 If your mobile device connects successfully the machine s LCD displays Connected You have completed the Wi Fi Direct network setup HL 3190CDW If your mobile device supports Wi Fi Direct follow these steps to configure a Wi Fi Direct network When the machine receives the Wi Fi Di...

Page 100: ...Related Information Configure Your Wi Fi Direct Network Wi Fi Direct Network Configuration Overview 96 ...

Page 101: ...ppears on the machine s LCD Press OK on your machine This will start the Wi Fi Direct setup 8 If your mobile device connects successfully the machine s LCD displays Connected You have completed the Wi Fi Direct network setup HL 3190CDW If your mobile device supports WPS PBC Push Button Configuration follow these steps to configure a Wi Fi Direct network When the machine receives the Wi Fi Direct r...

Page 102: ...n your Brother machine is not the G O it will display available device names with which to configure a Wi Fi Direct network Press a or b to select the mobile device you want to connect to and press OK To search for available devices again select Rescan and then press OK 7 Do one of the following Select Display to display the PIN on your Brother machine enter the PIN in your mobile device and then ...

Page 103: ...to connect to Search for available devices again by pressing Rescan 4 Do one of the following Press Display PIN Code to display the PIN on your Brother machine and enter the PIN in your mobile device Go to the next step Press Input PIN Code to enter the PIN displayed by your mobile device in the machine and then press OK Go to the next step If your mobile device does not display a PIN press on you...

Page 104: ... a connection request from your mobile device When Input PIN Code appears enter the PIN displayed on your mobile device in the machine 9 Press OK 10 If your mobile device connects successfully the machine s LCD displays Connected You have completed the Wi Fi Direct network setup HL 3190CDW If your mobile device supports the PIN Method of Wi Fi Protected Setup WPS follow these steps to configure a ...

Page 105: ...Related Information Configure Your Wi Fi Direct Network Wi Fi Direct Network Configuration Overview 101 ...

Page 106: ...D name and then enter the password 6 If your mobile device connects successfully the machine s LCD displays Connected You have completed the Wi Fi Direct network setup HL 3190CDW If your mobile device does not support Wi Fi Direct or WPS you must configure a Wi Fi Direct network manually When the machine receives the Wi Fi Direct request from your mobile device the message Wi Fi Direct connection ...

Page 107: ...Home Network Advanced Network Features Advanced Network Features Print the Network Configuration Report Print the WLAN Report Configure the SNTP Protocol Using Web Based Management 103 ...

Page 108: ...n You can find your machine s settings such as the IP address subnet mask node name and MAC Address on the report for example IP address 192 168 0 5 Subnet mask 255 255 255 0 Node name BRN000ca0000499 MAC Address 00 0c a0 00 04 99 HL 3160CDW HL 3190CDW HL 3160CDW 1 Press a or b to select the Print Reports option and then press OK 2 Press a or b to select Network Config 3 Press OK 4 Press Go HL 319...

Page 109: ...eport option and then press OK 3 Press Go The machine will print the WLAN Report HL 3190CDW 1 Press Settings All Settings Print Reports WLAN Report 2 Press Yes The machine will print the WLAN Report 3 Press If the WLAN Report does not print check your machine for errors If there are no visible errors wait for one minute and then try to print the report again Related Information Advanced Network Fe...

Page 110: ...rk and security setting you entered may be incorrect Reconfirm the wireless network settings If you do not know this information ask your network administrator TS 04 The Authentication Encryption methods used by the selected wireless access point router are not supported by your machine Change the authentication and encryption method of the wireless access point router Your machine supports the fo...

Page 111: ...port My Brother Machine Cannot Print over the Network I Want to Check that My Network Devices are Working Correctly Configure Your Machine for a Wireless Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the Machine s Control Panel Setup W...

Page 112: ...n Description Status Displays whether the SNTP protocol is enabled or disabled Synchronization Status Confirm the latest synchronization status SNTP Server Method Select AUTO or STATIC AUTO If you have a DHCP server in your network the SNTP server will obtain the address from that server automatically STATIC Type the address you want to use Primary SNTP Server Address Secondary SNTP Server Address...

Page 113: ...Home Network Technical Information for Advanced Users Technical Information for Advanced Users Reset the Network Settings to the Factory Settings 109 ...

Page 114: ...actory settings You can also reset the print server to its factory settings using BRAdmin Light BRAdmin Professional or Web Based Management HL 3160CDW HL 3190CDW HL 3160CDW 1 Press a or b to select the Network option and then press OK 2 Press a or b to select the Network Reset option and then press OK 3 Follow the machine s instruction to reset the network settings The machine will restart HL 319...

Page 115: ...Home Security Security Lock the Machine Settings Network Security Features 111 ...

Page 116: ...e Settings Before turning on the machine s Access Lock make a careful note of your password If you forget the password you must reset all passwords stored in the machine by contacting your administrator or Brother customer service Setting Lock Overview 112 ...

Page 117: ... Overview Use the Setting Lock feature to block unauthorised access to machine settings When Setting Lock is set to On you cannot access the machine settings without entering the password Set the Setting Lock Password Change the Setting Lock Password Turn Setting Lock On 113 ...

Page 118: ...Setting Lock option and then press OK 3 Enter a four digit number for the password To enter each digit press a or b to select a number and then press OK 4 When the LCD displays Verify re enter the new password HL 3190CDW 1 Press Settings All Settings General Setup Setting Lock 2 Enter a four digit number for the password 3 Press OK 4 When the LCD displays Verify re enter the new password 5 Press O...

Page 119: ... Enter the current four digit password To enter each digit press a or b to select a number and then press OK 5 Enter a new four digit password To enter each digit press a or b to select a number and then press OK 6 When the LCD displays Verify re enter the new password HL 3190CDW 1 Press Settings All Settings General Setup Setting Lock Set Password 2 Enter the current four digit password 3 Press O...

Page 120: ...press OK 2 Press a or b to display the Setting Lock option and then press OK 3 Press OK when the LCD displays On 4 Enter the current four digit password To enter each digit press a or b to select a number and then press OK HL 3190CDW 1 Press Settings All Settings General Setup Setting Lock Lock Off On 2 Enter the current four digit password 3 Press OK Related Information Setting Lock Overview 116 ...

Page 121: ...ecurity Features Before Using Network Security Features Secure Function Lock 3 0 Manage Your Network Machine Securely Using SSL TLS Send an Email Securely Use IEEE 802 1x Authentication for a Wired or a Wireless Network Store Print Log to Network 117 ...

Page 122: ...security and encryption protocols available today These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorised access to the machine We recommend disabling the Telnet FTP server and TFTP protocols Accessing the machine using these protocols is not secure Related Information Network Security Features 118 ...

Page 123: ...cure Function Lock 3 0 increases security by restricting the functions available on your Brother machine Before Using Secure Function Lock 3 0 Configure Secure Function Lock 3 0 Using Web Based Management Configure Public Mode for Secure Function Lock 3 0 Additional Secure Function Lock 3 0 Features 119 ...

Page 124: ... of the functions listed here You can configure and change the following Secure Function Lock 3 0 settings using Web Based Management or BRAdmin Professional Windows Print Print includes print jobs sent via AirPrint and Brother iPrint Scan If you register users login names in advance the users do not need to enter their passwords when they use the print function Color Print Page Limits Page Counte...

Page 125: ...elect Secure Function Lock 7 Click Submit 8 Click the Restricted Functions menu in the left navigation bar 9 In the User List Restricted Functions field type a group name or user name 10 In the Print and the other columns select a check box to allow or clear a check box to restrict the function listed 11 To configure the maximum page count select the On check box in the Page Limits column and then...

Page 126: ...PS driver Mac 1 Start your web browser 2 Type https machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 3 If the machine prompts you for a password type it and then click 4 Click the Administrator tab 5 Click the Restriction Management or User Restriction Function menu in the left navigation bar 6 Select Secure Fun...

Page 127: ...en All Counter Reset Click All Counter Reset in the Page Counters column to reset the page counter Export to CSV file Click Export to CSV file to export the current page counter including User List Restricted Functions information as a CSV file Last Counter Record Click Last Counter Record if you want the machine to retain the page count after the counter has been reset Related Information Secure ...

Page 128: ... Manage Your Network Machine Securely Using SSL TLS Introduction to SSL TLS Certificates and Web Based Management Manage Your Network Machine Securely Using Web Based Management Manage Your Network Machine Securely Using BRAdmin Professional Windows Print Documents Securely Using SSL TLS 124 ...

Page 129: ...sent over a local or wide area network LAN or WAN It works by encrypting data such as a print job sent over a network so anyone trying to capture it will not be able to read it SSL TLS can be configured on both wired and wireless networks and will work with other forms of security such as WPA keys and firewalls Related Information Manage Your Network Machine Securely Using SSL TLS Brief History of...

Page 130: ...Banking and you see https and the little padlock icon in the web browser you are using SSL SSL grew to work with additional applications such as Telnet printer and FTP software in order to become a universal solution for online security Its original design intentions are still being used today by many online retailers and banks to secure sensitive data such as credit card numbers customer records ...

Page 131: ...nauthorised users from reading data sent to the machine SSL s key selling point is that it can be used to print confidential data securely For example an HR department in a large company may be printing wage slips on a regular basis Without encryption the data contained on these wages slips can be read by other network users However with SSL TLS anyone trying to capture the data will see a confusi...

Page 132: ...sed Management Certificates and Web Based Management You must configure a certificate to manage your networked Brother machine securely using SSL TLS You must use Web Based Management to configure a certificate Supported Security Certificate Features Create and Install a Certificate Manage Multiple Certificates 128 ...

Page 133: ... print server issues its own certificate Using this certificate you can easily use the SSL TLS communication without creating or installing a different certificate from a CA Certificate from a Certificate Authority CA There are two methods for installing a certificate from a CA If you already have a certificate from a CA or if you want to use a certificate from an external trusted CA When using a ...

Page 134: ...es and Web Based Management Create and Install a Certificate Create and Install a Certificate Step by Step Guide for Creating and Installing a Certificate Create and Install a Self signed Certificate Create and Install a Certificate from a Certificate Authority CA Import and Export a CA Certificate 130 ...

Page 135: ... use a certificate from a Certificate Authority CA These are a brief summary of the actions required based on the option you choose Option 1 Self Signed Certificate 1 Create a self signed certificate using Web Based Management 2 Install the self signed certificate on your computer Option 2 Certificate from a CA 1 Create a Certificate Signing Request CSR using Web Based Management 2 Install the cer...

Page 136: ...Management Create and Install a Certificate Create and Install a Self signed Certificate Create and Install a Self signed Certificate Create a Self signed Certificate Install the Self signed Certificate for Windows users with Administrator Rights Import and Export the Self signed Certificate on your Brother Machine 132 ...

Page 137: ...ate menu in the left navigation bar 7 Click Create Self Signed Certificate 8 Enter a Common Name and a Valid Date The length of the Common Name is less than 64 bytes Enter an identifier such as an IP address node name or domain name to use when accessing this machine through SSL TLS communication The node name is displayed by default A warning will appear if you use the IPPS or HTTPS protocol and ...

Page 138: ...Windows Server 2008 Click Start All Programs Windows 8 Right click the Internet Explorer icon on the taskbar Windows 10 and Windows Server 2016 Click Windows Accessories Windows Server 2012 and Windows Server 2012 R2 Click Internet Explorer and then right click the Internet Explorer icon that appears on the taskbar 2 Right click Internet Explorer and then click Run as administrator If the More opt...

Page 139: ...en click Browse 9 Select Trusted Root Certification Authorities and then click OK 10 Click Next 11 Click Finish 12 Click Yes if the fingerprint thumbprint is correct 13 Click OK The self signed certificate is now installed on your computer and SSL TLS communication is available Related Information Create and Install a Self signed Certificate 135 ...

Page 140: ...eate and Install a Self signed Certificate Import and Export the Self signed Certificate on your Brother Machine Import and Export the Self signed Certificate on your Brother Machine You can store the self signed certificates on your Brother machine and manage them by importing and exporting Import the Self signed Certificate Export the Self signed Certificate 136 ...

Page 141: ...s SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 If the machine prompts you for a password type it and then click 4 Click the Network tab 5 Click the Security tab 6 Click the ...

Page 142: ...e node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 If the machine prompts you for a password type it and then click 4 Click the Network tab 5 Click the Security tab 6 Click the Certificate menu in the left navigation bar 7 Click Export shown...

Page 143: ...f you already have a certificate from an external trusted CA you can store the certificate and private key on the machine and manage them by importing and exporting If you do not have a certificate from an external trusted CA create a Certificate Signing Request CSR send it to a CA for authentication and install the returned certificate on your machine Create a Certificate Signing Request CSR Inst...

Page 144: ... it and then click 4 Click the Network tab 5 Click the Security tab 6 Click the Certificate menu in the left navigation bar 7 Click Create CSR 8 Type a Common Name required and add other information about your Organization optional Your company details are required so that a CA can confirm your identity and verify it to the outside world The length of the Common Name must be less than 64 bytes Ent...

Page 145: ... to securely create the Client Certificate If you are creating a Client Certificate for an IEEE 802 1x environment with EAP TLS authentication we recommend using User for the certificate template For more detailed information go to your model s FAQs Troubleshooting page on the Brother Solutions Center at support brother com Search for SSL Related Information Create and Install a Certificate from a...

Page 146: ...hine s IP address For example https 192 168 1 2 If you are using a Domain Name System or enable a NetBIOS name you can type another name such as SharedPrinter instead of the IP address For example https SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Base...

Page 147: ...tificate Create and Install a Certificate from a Certificate Authority CA Import and Export the Certificate and Private Key Import and Export the Certificate and Private Key Store the certificate and private key on your machine and manage them by importing and exporting them Import a Certificate and Private Key Export the Certificate and Private Key 143 ...

Page 148: ...le https SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 If the machine prompts you for a password type it and then click 4 Click the Network tab 5 Click the Security tab 6 Cli...

Page 149: ... you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 If the machine prompts you for a password type it and then click 4 Click the Network tab 5 Click the Security tab 6 Click the Certificate menu i...

Page 150: ...Using SSL TLS Certificates and Web Based Management Create and Install a Certificate Import and Export a CA Certificate Import and Export a CA Certificate You can import export and store CA certificates on your Brother machine Import a CA Certificate Export a CA Certificate 146 ...

Page 151: ...able a NetBIOS name you can type another name such as SharedPrinter instead of the IP address For example https SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 If the machine p...

Page 152: ...such as SharedPrinter instead of the IP address For example https SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 If the machine prompts you for a password type it and then cli...

Page 153: ...ificates Stored UP on Brother Machine Self signed Certificate or Certificate Issued by a CA 3 CA Certificate 4 We recommend storing one less certificate than allowed reserving an empty spot in case of certificate expiration When a certificate expires import a new certificate into the reserved spot and then delete the expired certificate This ensures that you avoid configuration failure When you us...

Page 154: ...ions for SNMP Mode of Operation SNMP v1 v2c read write access In this mode the print server uses version 1 and version 2c of the SNMP protocol You can use all Brother applications in this mode However it is not secure since it will not authenticate the user and data will not be encrypted SNMPv3 read write access and v1 v2c read only access In this mode the print server uses the read write access o...

Page 155: ...Related Information Manage Your Network Machine Securely Using SSL TLS 151 ...

Page 156: ...eb Based Management with the HTTPS protocol if you use BRAdmin Professional and Web Based Management together Use a different password in each group if you are managing a mixed group of older and newer print servers with BRAdmin Professional This will ensure security is maintained on the newer print servers Older print servers refer to NC 2000 series NC 2100p NC 3100h NC 3100s NC 4100h NC 5100h NC...

Page 157: ...xxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 If the machine prompts you for a password type it and then click 4 Click the Network tab 5 Click Protocol Make sure the IPP check box is selected If the IPP check box is not selected select the IPP check box and then click Subm...

Page 158: ...curity Network Security Features Send an Email Securely Send an Email Securely Configure Email Sending Using Web Based Management Send an Email with User Authentication Send an Email Securely Using SSL TLS 154 ...

Page 159: ...1 2 3 If the machine prompts you for a password type it and then click 4 Click the Network tab 5 Click the Protocol menu in the left navigation bar 6 In the SMTP field click Advanced Settings and make sure the status of SMTP is Enabled 7 Configure the SMTP settings Confirm that the email settings are correct after configuration by sending a test email If you do not know the SMTP server settings co...

Page 160: ...UTH method for email notification and email reports We recommend using Web Based Management to configure the SMTP authentication Email Server Settings You must configure your machine s SMTP authentication method to match the method used by your email server For details about your email server settings contact your network administrator or Internet Service Provider ISP To enable SMTP server authent...

Page 161: ...erver certificate Contact your network administrator or your Internet Service Provider ISP to confirm if importing a CA certificate is necessary If you do not need to verify the server certificate clear the Verify Server Certificate check box Port Number If you select SSL or TLS the Port value will be changed to match the protocol To change the port number manually type the port number after you s...

Page 162: ... Wired or a Wireless Network Use IEEE 802 1x Authentication for a Wired or a Wireless Network What Is IEEE 802 1x Authentication Configure IEEE 802 1x Authentication for a Wired or a Wireless Network Using Web Based Management Web Browser IEEE 802 1x Authentication Methods 158 ...

Page 163: ...d for wired and wireless networks that limits access from unauthorised network devices Your Brother machine supplicant sends an authentication request to a RADIUS server Authentication server through your access point or HUB After your request has been verified by the RADIUS server your machine can access the network Related Information Use IEEE 802 1x Authentication for a Wired or a Wireless Netw...

Page 164: ... BRAdmin Professional Wired and wireless network Wireless setup wizard from the control panel Wireless network Wireless setup wizard on the installation disc Wireless network 1 Start your web browser 2 Type https machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 If you are using a Domain Name System or enable a N...

Page 165: ...f the server certificate using the CA certificate that has been issued by the CA that signed the server certificate CA Cert ServerID The verification method to check the common name 1 value of the server certificate in addition to the CA reliability of the server certificate 7 When finished with configuration click Submit For wired networks After configuring connect your machine to the IEEE 802 1x...

Page 166: ...EAP is a version of EAP method developed by Cisco Systems Inc Microsoft Corporation and RSA Security PEAP creates an encrypted Secure Sockets Layer SSL Transport Layer Security TLS tunnel between a client and an authentication server for sending a user ID and password PEAP provides mutual authentication between the server and the client The Brother machine supports the following inner authenticati...

Page 167: ...eatures Store Print Log to Network Store Print Log to Network Store Log to Network Overview Configure the Store Print Log to Network Settings Using Web Based Management Use the Store Print Log to Network s Error Detection Setting 163 ...

Page 168: ... time and the number of printed pages for every print job CIFS is a protocol that runs over TCP IP allowing computers on a network to share files over an intranet or the Internet The following print functions are recorded in the print log Print jobs from your computer The Store Print Log to Network feature supports Kerberos authentication and NTLMv2 authentication You must configure the SNTP proto...

Page 169: ...which allows devices or individuals to securely prove their identity to network servers using a single sign on NTLMv2 is the authentication method used by Windows to log into servers Auto If you select Auto NTLMv2 will be used to the authentication method Kerberos Select the Kerberos option to use Kerberos authentication only NTLMv2 Select the NTLMv2 option to use NTLMv2 authentication only For th...

Page 170: ...ur settings will be submitted automatically 10 The machine will test your settings 11 If your settings are accepted Test OK appears on the screen If Test Error appears check all settings and then click Submit to display the Test page again Related Information Store Print Log to Network 166 ...

Page 171: ...bs are cancelled when the print log cannot be stored to the server Ignore Log Print If you select the Ignore Log Print option the machine prints the documentation even if the print log cannot be stored to the server When the store print log function has recovered the print log is recorded as follows a If the log cannot be stored at the end of printing the print log except the number of printed pag...

Page 172: ...Home Mobile Mobile AirPrint Mobile Printing for Windows Mopria Print Service Brother iPrint Scan for Mobile Devices Near Field Communication NFC 168 ...

Page 173: ...Home Mobile AirPrint AirPrint AirPrint Overview Before Using AirPrint macOS Print Using AirPrint 169 ...

Page 174: ...tion for Apple operating systems that allows you to wirelessly print photos email web pages and documents from your iPad iPhone iPod touch and Mac computer without the need to install a driver For more information visit Apple s website Related Information AirPrint AirPrint Problems 170 ...

Page 175: ...machine to the printer list on your Mac computer 1 Select System Preferences from the Apple Menu 2 Click Printers Scanners 3 Click the icon below the Printers pane on the left The Add screen appears 4 Select your Brother machine and then select AirPrint from the Use pop up menu 5 Click Add Related Information AirPrint 171 ...

Page 176: ...Home Mobile AirPrint Print Using AirPrint Print Using AirPrint Print from iPad iPhone or iPod touch Print Using AirPrint macOS 172 ...

Page 177: ... turned on 2 Use Safari to open the page that you want to print 3 Tap or 4 Tap Print 5 Make sure your Brother machine is selected 6 If a different machine or no printer is selected tap Printer A list of available machines appears 7 Tap your machine s name in the list 8 Select the desired options such as the number of pages to print and 2 sided printing if supported by your machine 9 Tap Print Rela...

Page 178: ...machine is turned on 2 On your Mac computer use Safari to open the page that you want to print 3 Click the File menu and then select Print 4 Make sure your Brother machine is selected If a different machine or no printer is selected click the Printer pop up menu and then select your Brother machine 5 Select the desired options such as the number of pages to print and 2 sided printing if supported ...

Page 179: ...your Windows mobile device You can connect to the same network that your Brother machine is connected to and print without installing the printer driver on the device Many Windows apps support this function 1 2 3 1 Windows mobile device Windows 10 Mobile or later 2 Wi Fi connection 3 Your Brother machine Related Information Mobile 175 ...

Page 180: ... service you can connect to the same network as your machine and print without additional setup Many native Android apps support printing 1 2 3 1 Android 4 4 or later 2 Wi Fi Connection 3 Your Brother machine You must download the Mopria Print Service from the Google Play Store and install it on your Android device Before using this service you must turn it on Related Information Mobile 176 ...

Page 181: ... download Brother iPrint Scan For all iOS supported devices including iPhone iPad and iPod touch Brother iPrint Scan allows you to use features of your Brother machine directly from your iOS device Download and install Brother iPrint Scan from the App Store For Windows Devices Brother iPrint Scan allows you to use features of your Brother machine directly from your Windows device without using a c...

Page 182: ... that are in close range of each other If your Android device is NFC enabled you can print data photos PDF files text files web pages and email messages from the device by touching it to the NFC symbol on the machine s control panel You must download and install Brother iPrint Scan on your Android device to use this feature For more detailed information visit support brother com ips Related Inform...

Page 183: ...Home Brother iPrint Scan for Windows and Mac Brother iPrint Scan for Windows and Mac Brother iPrint Scan Overview 179 ...

Page 184: ...of Brother iPrint Scan for Windows The actual screen may differ depending on the version of the application For Windows Go to your model s Downloads page on the Brother Solutions Center at support brother com to download the latest application For Mac Download and install Brother iPrint Scan from the App Store Related Information Brother iPrint Scan for Windows and Mac Brother iPrint Scan for Mobi...

Page 185: ...wer cord is connected correctly and the machine s power is on See the Quick Setup Guide All of the protective materials have been removed See the Quick Setup Guide Paper is loaded correctly in the paper tray The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer Error and maintenance messages If you did...

Page 186: ...d by Secure Function Lock 3 0 Ask your administrator to check your Secure Function Lock Settings Belt End Soon The belt unit is near the end of its life Order a new belt unit before the LCD displays Replace Belt Calibrate Calibration failed Press and hold down to turn the machine off Wait a few seconds and then turn it on again Perform the colour calibration again using the control panel Install a...

Page 187: ...into the machine Close the top cover Jam Manual Feed The paper is jammed in the manual feed slot of the machine Gently remove the jammed paper from in and around the manual feed slot Reload the paper into the manual feed slot and then press Go Jam Rear The paper is jammed in the back of the machine Open the fuser cover and gently remove the jammed paper Close the fuser cover Jam Tray 1 The paper i...

Page 188: ...hine s memory is full Press Cancel and delete the previously stored secure print data Print Unable The machine has a mechanical problem Press and hold to turn the machine off wait a few minutes and then turn it on again If the problem continues contact Brother customer service Registration Registration failed If the error continues press and hold down to turn the machine off Wait a few seconds and...

Page 189: ...in the tray is not the correct size and is not available for automatic 2 sided printing Size Mismatch The paper in the tray is not the correct size Load the correct size of paper in the tray and set the size of paper for the tray Press Go Toner Error One or more toner cartridges are not installed or not installed correctly Pull out the drum units Remove all the toner cartridges and then put them b...

Page 190: ...Close the fuser cover located inside the back cover of the machine Drum The corona wires on the drum unit must be cleaned Clean the corona wires on the drum unit See Related Information Clean the Corona Wires If the problem continues replace the drum unit with a new one Drum Stop It is time to replace the drum unit Replace the drum unit See Related Information Replace the Drum Unit Jam 2 sided The...

Page 191: ...et to the correct size Do not overfill the paper tray No Toner The toner cartridge is not installed or not installed correctly Remove the toner cartridge and drum unit assembly Remove the toner cartridge from the drum unit and reinstall the toner cartridge back into the drum unit Reinstall the toner cartridge and drum unit assembly back in the machine If the problem continues replace the toner car...

Page 192: ... press Retry Size Error The paper size defined in the printer driver is not supported by the defined tray Choose a paper size supported by the defined tray Size Error 2 sided The paper size specified in the machine s paper size setting is not available for automatic 2 sided printing Press if required Load the correct size of paper in the tray and set the tray for that paper size Choose a paper siz...

Page 193: ...s WT Box End Soon The waste toner box is almost full Order a new waste toner box before the LCD displays Replace WT Box Toner Error One or more toner cartridges are not installed or not installed correctly Pull out the drum units Remove all the toner cartridges and then put them back into the drum units Related Information Troubleshooting Load and Print Using the Paper Tray Replace Supplies Replac...

Page 194: ... are adding new paper This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams Paper is Jammed in the Manual Feed Slot Paper is Jammed in the Paper Tray Paper is Jammed in the Back of the Machine Paper is Jammed Inside the Machine Paper is Jammed underneath the Paper Tray 190 ...

Page 195: ...us Monitor indicates that there is a jam in the machine s manual feed slot follow these steps 1 Gently remove any paper that is jammed in or around the manual feed slot 2 Reload the paper into the manual feed slot 3 Do one of the following HL 3160CDW Press Go to resume printing HL 3190CDW Press Retry to resume printing Related Information Paper Jams 191 ...

Page 196: ...am in the paper tray follow these steps 1 Pull the paper tray completely out of the machine 2 Slowly pull out the jammed paper Pulling the jammed paper downward using both hands allows you to remove the paper more easily 3 Fan the stack of paper to prevent further jams and slide the paper guides to fit the paper size 4 Make sure the paper is below the maximum paper mark b b b 192 ...

Page 197: ...5 Put the paper tray firmly back in the machine Related Information Paper Jams 193 ...

Page 198: ...l fan to cool the extremely hot parts inside the machine 2 Open the back cover 3 Pull the green tabs at the left and right sides toward you to release the fuser cover WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them If the grey envelope levers inside the back cover are pulled down to the envelope position lift these lever...

Page 199: ...ver If you print on envelopes pull down the grey envelope levers to the envelope position again before closing the back cover 6 Close the back cover until it locks in the closed position Related Information Paper Jams 195 ...

Page 200: ...its internal fan to cool the extremely hot parts inside the machine 2 Open the top cover until it locks in the open position WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them 3 Remove all of the toner cartridge and drum unit assemblies CAUTION We recommend placing the toner cartridge and drum unit assemblies on a clean fla...

Page 201: ...ustration 4 Gently remove the jammed paper slowly 5 Reinsert each toner cartridge and drum unit assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine for all four toner cartridge and drum unit assemblies BK C M Y 6 Close the machine s top cover 197 ...

Page 202: ...Related Information Paper Jams 198 ...

Page 203: ...its internal fan to cool the extremely hot parts inside the machine 2 Pull the paper tray completely out of the machine 3 Make sure the jammed paper does not remain inside the machine 4 If paper is not jammed inside the machine remove the paper from the paper tray flip it over and check underneath the paper tray 5 If the paper is not jammed in the paper tray open the back cover WARNING HOT SURFACE...

Page 204: ...hands to gently pull the jammed paper out of the back of the machine 7 Close the back cover until it locks in the closed position 8 Put the paper tray firmly back in the machine Related Information Paper Jams 200 ...

Page 205: ...e your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel Hardware and Sound Devices and Printers Right click the Brother XXX XXXX Click See what s printing If printer driver options appear select your printer driver Click Printer in the menu bar and make sure that Use Printer Offline is not selected Windows 10 and Windows Server 2016 Click Windo...

Page 206: ...size setting in the printer driver You must select A4 paper Supported paper weight is 60 to 163 g m Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time If you have enabled the Quiet Mode disable the Quiet Mode on the printer driver or the machine s menu setting The machine does not feed paper If there is pape...

Page 207: ...itor the Status of the Machine from Your Computer Windows Monitor the Status of the Machine from Your Computer Mac Cancel a Print Job Load and Print Using the Paper Tray Clean the Paper Pick up Rollers 203 ...

Page 208: ...6789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz Colours are light or faint on the whole page Use the machine s LCD to perform calibration See Related Information Calibrate Colour Output Make sure Toner Save mode is off in the LCD or the printer driver See Related Information Reduce Toner Consumption Make sure the media type setting in the printer dr...

Page 209: ...r cartridge that matches the colour of the line To identify the colour of the toner cartridge visit the Brother Solutions Center at support brother com to see the FAQs Troubleshooting page See Related Information Replace the Toner Cartridge Install a new drum unit See Related Information Replace the Drum Unit ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWX...

Page 210: ...defghijklmnopqrstuvwxyz Toner scatter or toner stain Check the machine s environment Conditions such as high humidity and high temperatures may cause this print quality problem Identify the colour causing the problem and put in a new toner cartridge To identify the colour of the toner cartridge visit the Brother Solutions Center at support brother com to see the FAQs Troubleshooting page See Relat...

Page 211: ...FGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz Wrinkled printout Check the paper type and quality Make sure the back cover is closed correctly Make sure the two grey levers inside the back cov...

Page 212: ...an the paper stack and then rotate the paper 180 in the paper tray Store the paper where it will not be exposed to high temperatures and high humidity Open the back cover Face up output tray to let the printed paper exit onto the Face up output tray Envelope creases Make sure the envelope levers inside the back cover are pulled down to the envelope position when you print envelopes NOTE When you h...

Page 213: ...e the Network Connection Repair Tool Windows Where Can I Find My Brother Machine s Network Settings I Cannot Complete the Wireless Network Setup Configuration My Brother Machine Cannot Print over the Network I Want to Check that My Network Devices are Working Correctly 209 ...

Page 214: ...configuration Move the mobile device closer to your Brother machine Move your Brother machine and the mobile device to an obstruction free area If you are using the PIN Method of WPS make sure you have entered the correct PIN File Access Error contact your administrator The Brother machine cannot access the destination folder for the Store Print Log to Network feature Make sure the stored director...

Page 215: ...nfigured correctly so the time matches the time used for authentication by Kerberos or NTLMv2 Connection Error Other devices are trying to connect to the Wi Fi Direct network at the same time Make sure there are no other devices trying to connect to the Wi Fi Direct network and then try to configure the Wi Fi Direct settings again Connection Failed The Brother machine and your mobile device cannot...

Page 216: ...ct to the server for the Store Print Log to Network feature Make sure your server address is correct Make sure your server is connected to the network Make sure the machine is connected to the network Wrong Date Time contact your administrator The Brother machine does not obtain the time from the SNTP time server Make sure the settings to access the SNTP time server are configured correctly in Web...

Page 217: ...t already selected Click Tools in the left navigation bar and then click Network Connection Repair Tool Windows Server 2012 2012 R2 2016 Launch Brother Utilities and then click the drop down list and select your model name if not already selected Click Tools in the left navigation bar and then click Network Connection Repair Tool If the User Account Control screen appears click Yes 2 Follow the on...

Page 218: ...ting Network Problems Where Can I Find My Brother Machine s Network Settings Where Can I Find My Brother Machine s Network Settings Print the Network Configuration Report Change Machine Settings from Your Computer 214 ...

Page 219: ...ter the correct SSID name or Network Key manually Check the SSID name or the Network Key in the instructions supplied with your wireless LAN access point router and reconfigure the wireless network setup Wireless Your security settings SSID password are not correct Confirm the SSID and password When you are configuring the network manually the SSID and password are displayed on your Brother machin...

Page 220: ...Wi Fi Direct network and then check how many devices are connected For Windows If your wireless connection has been interrupted and you have checked and tried all of the above we recommend using the Network Connection Repair Tool Related Information Network Problems Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast Use Wi Fi Direct 216 ...

Page 221: ...therwise double click the printer icon in the following folder and cancel all documents Windows 7 Click Start Devices and Printers Windows 8 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel In the Hardware and Sound group click View devices and printers Windows 10 and Windows Server 2016 Click Windows System Control Panel In the Hardw...

Page 222: ... Use the Network Connection Repair Tool Windows I Want to Check that My Network Devices are Working Correctly 218 ...

Page 223: ...ther machine from your computer Ping the Brother machine from your computer using the IP address or the node name in the Windows command prompt or Mac Terminal application ping ipaddress or nodename Successful Your Brother machine is working correctly and connected to the same network as your computer Unsuccessful Your Brother machine is not connected to the same network as your computer Windows A...

Page 224: ...ss access point router or to your Brother machine I cannot print Make sure your Brother machine is turned on Confirm the network settings I am trying to print a multiple page document from an iOS device but ONLY the first page is printing Make sure you are running the latest OS version Refer to the following Apple support article for more information about AirPrint support apple com kb HT4356 Rela...

Page 225: ...indows 8 and Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel In the Hardware and Sound 1 group click View devices and printers For Windows 10 and Windows Server 2016 Click Windows System Control Panel In the Hardware and Sound group click View devices and printers For Windows Server 2012 R2 Click Control Panel on ...

Page 226: ...r Check the total number of pages the machine has printed Parts Life Check the supplies life that remains available 3 Press OK HL 3190CDW 1 Press Settings All Settings Machine Information 2 Press one of the following options Option Description Serial No Check your machine s serial number Firmware Version Check your machine s firmware version Firmware Update Update your machine to the latest firmwa...

Page 227: ...Home Troubleshooting Reset Functions Reset Functions Machine Reset Network Reset Factory Reset 223 ...

Page 228: ... Press a or b to select the Machine Reset option and then press OK 4 Press a to select Reset 5 Press a to restart the machine HL 3190CDW 1 Press Settings All Settings Initial Setup Reset Machine Reset 2 You will be asked to reboot the machine Press the option in the table to reboot the machine or to exit the process Option Description Press Yes for 2 seconds Reboot the machine The machine will beg...

Page 229: ... then press OK 3 Press a or b to select the Network Reset option and then press OK 4 Press a to select Reset 5 Press a to restart the machine HL 3190CDW 1 Press Settings All Settings Initial Setup Reset Network Reset 2 You will be asked to reboot the machine Press the option in the table to reboot the machine or to exit the process Option Description Press Yes for 2 seconds Reboot the machine The ...

Page 230: ... select the Factory Reset option and then press OK 4 Press a to select Reset 5 Press a to restart the machine HL 3190CDW 1 Press Settings All Settings Initial Setup Reset Factory Reset 2 You will be asked to reboot the machine Press the option in the table to reboot the machine or to exit the process Option Description Press Yes for 2 seconds Reboot the machine The machine will begin the reset No ...

Page 231: ...tine Maintenance Replace Supplies Clean the Machine Calibrate Colour Output Correct Colour Print Alignment Colour Registration Check the Remaining Part Life Pack and Ship Your Brother Machine Replace Periodic Maintenance Parts 227 ...

Page 232: ...s tightly so that the material inside does not spill We recommend placing used and new supplies on a piece of paper to prevent accidentally spilling or scattering the material inside If you use paper that is not a direct equivalent for the recommended print media the life of supplies and machine parts may be reduced The projected life for each of the toner cartridges is based on ISO IEC 19798 Freq...

Page 233: ... Unit Waste Toner Box Related Information Routine Maintenance Replace the Toner Cartridge Replace the Drum Unit Replace the Belt Unit Replace the Waste Toner Box Error and Maintenance Messages Supplies 229 ...

Page 234: ... Related Information Replace Supplies 1 Make sure the machine is turned on 2 Open the top cover until it locks in the open position WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them 3 Remove the toner cartridge and drum unit assembly for the colour shown on the LCD 230 ...

Page 235: ...ace with disposable paper underneath it in case you accidentally spill or scatter toner IMPORTANT To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration 4 Push down the green lock lever and remove the toner cartridge from the drum unit 231 ...

Page 236: ... Make sure you put the toner cartridge in correctly or it may separate from the drum unit 8 Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times Repeat this for all the corona wires Be sure to return the green tab to the Home position a The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed ...

Page 237: ...rother dealer DO NOT unpack the new toner cartridge until you are ready to install it If a toner cartridge is left unpacked for a long time the toner life will be shortened Brother strongly recommends you DO NOT refill the toner cartridge provided with your machine We also strongly recommend you continue to use only Brother Original replacement toner cartridges Use or attempted use of third party ...

Page 238: ...set the Drum Counter HL 3160CDW Reset the Drum Counter HL 3190CDW Replace the Drum Unit 1 Make sure the machine is turned on 2 Open the top cover until it locks in the open position WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them 3 Remove the toner cartridge and drum unit assembly for the colour shown on the LCD 234 ...

Page 239: ...ace with disposable paper underneath it in case you accidentally spill or scatter toner IMPORTANT To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration 4 Push down the green lock lever and remove the toner cartridge from the drum unit 235 ...

Page 240: ...correctly or it may separate from the drum unit 8 Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times Repeat this for all the corona wires Be sure to return the green tab to the Home position a The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertical stripe 236 ...

Page 241: ...plex pages The number of pages may be affected due to a variety of factors including but not limited to media type and media size Because we have no control over the many factors that determine the actual drum life we cannot guarantee a minimum number of pages that will be printed by your drum For best performance use only Brother Original toner The machine should be used only in a clean dust free...

Page 242: ... drum counter Reset the Drum Counter HL 3190CDW 1 Make sure the machine is turned on 2 Press and hold for about five seconds 3 Press Drum 4 Select the toner colour for the drum unit you just replaced 5 Press Yes Related Information Replace Supplies Error and Maintenance Messages Improve the Print Quality 238 ...

Page 243: ...nit Reset the Belt Unit Counter HL 3160CDW Reset the Belt Unit Counter HL 3190CDW Replace the Belt Unit 1 Make sure the machine is turned on 2 Open the top cover until it locks in the open position WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them 3 Remove all of the toner cartridge and drum unit assemblies 239 ...

Page 244: ...aper underneath it in case you accidentally spill or scatter toner IMPORTANT To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration 4 Hold the green handle of the belt unit and lift the belt unit up and then pull it out without letting it touch the machine 240 ...

Page 245: ...problems DO NOT touch the shaded parts shown in the illustrations 6 Reinsert each toner cartridge and drum unit assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine for all four toner cartridge and drum unit assemblies 241 ...

Page 246: ...mance and machine reliability Reset the Belt Unit Counter HL 3160CDW 1 Make sure the machine is turned on 2 Make sure the machine s cover is closed 3 Press OK and a at the same time 4 Press a or b to display the Belt option and then press OK 5 Select Reset to reset the belt counter Reset the Belt Unit Counter HL 3190CDW 1 Make sure the machine is turned on 2 Press and hold for about five seconds 3...

Page 247: ...ocedure see Related Information Replace Supplies 1 Make sure the machine is turned on 2 Open the top cover until it locks in the open position WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them 3 Remove all of the toner cartridge and drum unit assemblies 243 ...

Page 248: ...aper underneath it in case you accidentally spill or scatter toner IMPORTANT To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration 4 Hold the green handle of the belt unit and lift the belt unit up and then pull it out without letting it touch the machine 244 ...

Page 249: ... it This step is only necessary when you are replacing the waste toner box for the first time and is not required for the replacement waste toner box The orange packing pieces are installed at the factory to protect your machine during shipment 6 Hold the green handle of the waste toner box and remove the waste toner box from the machine 245 ...

Page 250: ...r box and install the new waste toner box in the machine Make sure the waste toner box is level and fits firmly into place NOTE To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations 8 Reinsert the belt unit into the machine 246 ...

Page 251: ...achine Make sure that you match the toner cartridge colour to the same colour label on the machine for all four toner cartridge and drum unit assemblies BK C M Y 10 Close the machine s top cover Related Information Replace Supplies Error and Maintenance Messages 247 ...

Page 252: ...side of the machine with a dry lint free cloth WARNING DO NOT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the product Doing so could cause a fire Instead use only a dry lint free cloth IMPORTANT DO NOT use isopropyl alcohol to remove dirt from the control panel It may crack the panel To avoid print quality ...

Page 253: ...Belt Unit Waste Toner Box Related Information Routine Maintenance Clean the LED Heads Clean the Touchscreen LCD Clean the Corona Wires Clean the Drum Unit Clean the Paper Pick up Rollers 249 ...

Page 254: ... run down the page clean the LED heads as follows 1 Press and hold to turn the machine off 2 Open the top cover until it locks in the open position 3 Wipe each LED head window 1 with a dry soft lint free cloth Do not touch the windows with your fingers 1 1 4 Close the machine s top cover 5 Press to turn the machine on Related Information Clean the Machine Improve the Print Quality 250 ...

Page 255: ... Touchscreen LCD Related Models HL 3190CDW IMPORTANT DO NOT use any type of liquid cleaners including ethanol 1 Press and hold to turn the machine off 2 Clean the touchscreen with a dry soft lint free cloth 3 Press to turn the machine on Related Information Clean the Machine 251 ...

Page 256: ...s Clean the Corona Wires 1 Open the top cover until it locks in the open position WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them 2 Remove the toner cartridge and drum unit assemblies 252 ...

Page 257: ...n case you accidentally spill or scatter toner IMPORTANT To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration 3 Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times Repeat this for all the corona wires 253 ...

Page 258: ... it is not printed pages may have a vertical stripe 4 Slide the toner cartridge and drum unit assemblies into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine BK C M Y 5 Close the machine s top cover Related Information Clean the Machine Error and Maintenance Messages 254 ...

Page 259: ...DW HL 3160CDW 1 Make sure the machine is in Ready Mode 2 Press a or b to display the Print Reports option and then press OK 3 Press a or b to select the Drum Dot Print option and then press OK 4 Press Go The machine prints the Drum Dot Check Sheet 5 Press and hold to turn the machine off 6 Open the top cover until it locks in the open position WARNING HOT SURFACE The machine s internal parts will ...

Page 260: ... that matches the colour causing the problem CAUTION We recommend placing the toner cartridge and drum unit assemblies on a clean flat surface with disposable paper underneath it in case you accidentally spill or scatter toner IMPORTANT To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration 256 ...

Page 261: ...ty problems DO NOT touch any surface of the drum unit except the drum unit gear 9 Lift the drum unit frame by the handle and rotate it counterclockwise as shown 10 Loosen your grip so the frame drops forward and then use your right hand to locate the drum unit gear inside the right side of the frame 257 ...

Page 262: ...wn Use your right hand to rotate the drum while you look for marks or debris on the drum surface Use the column numbers next to the drum roller to find the mark For example a dot in column 2 on the Drum Dot Check Sheet would mean that there is a mark in the 2 region of the drum 12 Wipe the surface of the drum gently with a dry cotton swab until the mark on the surface comes off 258 ...

Page 263: ...he drum unit 14 Slide the toner cartridge and drum unit assemblies into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine BK C M Y 15 Close the machine s top cover 16 Press to turn the machine on HL 3190CDW 1 Make sure the machine is in Ready Mode 2 Press Settings All Settings Print Reports Drum Dot Print 3 Press Yes The machine prints the Drum...

Page 264: ...s internal parts will be extremely hot Wait for the machine to cool down before touching them 6 The colour of printed dots on the Drum Dot Check Sheet is the colour of the drum you should clean Remove the toner cartridge and drum unit assembly that matches the colour causing the problem 260 ...

Page 265: ...ace with disposable paper underneath it in case you accidentally spill or scatter toner IMPORTANT To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration 7 Push down the green lock lever and remove the toner cartridge from the drum unit 261 ...

Page 266: ...so the frame drops forward and then use your right hand to locate the drum unit gear inside the right side of the frame To avoid print quality problems DO NOT touch any surface of the drum unit except the drum unit gear 10 Tilt your left hand up to lift the frame so the numbered grid is visible as shown Use your right hand to rotate the drum while you look for marks or debris on the drum surface 2...

Page 267: ...at there is a mark in the 2 region of the drum 11 Wipe the surface of the drum gently with a dry cotton swab until the mark on the surface comes off NOTE DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids 12 Reinsert the toner cartridge firmly into the drum unit until you hear it lock into place 263 ...

Page 268: ...e the toner cartridge and drum unit assemblies into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine BK C M Y 14 Close the machine s top cover 15 Press to turn the machine on Related Information Clean the Machine Improve the Print Quality 264 ...

Page 269: ...o turn the machine off 2 Pull the paper tray completely out of the machine 3 If paper is loaded or something is stuck inside in the paper tray remove it 4 Tightly wring out a lint free cloth soaked in lukewarm water and then wipe the separator pad on the paper tray to remove dust 5 Wipe the two pick up rollers inside the machine to remove dust 6 Reload the paper and put the paper tray firmly back ...

Page 270: ...he Printer option and then press OK 2 Press a or b to display the ColourCorrection option and then press OK 3 Press a or b to display the Calibration option and then press OK 4 Press a or b to display the Calibrate option and then press OK 5 Press a to select Yes Calibration starts automatically and will take a few minutes 6 Press Cancel HL 3190CDW 1 Press Toner Calibration Calibrate 2 Press Yes C...

Page 271: ... HL 3160CDW HL 3190CDW HL 3160CDW 1 Press a or b to select the Printer option and then press OK 2 Press a or b to display the ColourCorrection option and then press OK 3 Press a or b to display the Calibration option and then press OK 4 Press a or b to display the Reset option and then press OK 5 Press a to select Reset 6 Press Cancel HL 3190CDW 1 Press Toner Calibration Reset 2 Press Yes 3 Press ...

Page 272: ... select the Printer option and then press OK 2 Press a or b to display the ColourCorrection option and then press OK 3 Press a or b to display the Registration option and then press OK 4 Press a to select Yes Colour registration starts automatically and will take around 10 seconds or more 5 Press Cancel HL 3190CDW 1 Press Toner Registration 2 Press Yes Colour registration starts automatically and ...

Page 273: ... the machine part you want to check and then press OK The LCD displays the approximate remaining part life 4 Press Cancel HL 3190CDW 1 Press Settings All Settings Machine Information Parts Life 2 Press a or b to display the machine parts and then press the machine part you want to check The LCD displays the approximate remaining part life 3 Press To display the approximate remaining life of toner ...

Page 274: ... during transit The machine should be adequately insured with the carrier 1 Press and hold to turn the machine off Leave the machine off for at least 10 minutes to cool down 2 Disconnect all the cables and then unplug the power cord from the electrical socket 3 Put the machine into the bag it originally came in 4 Pack the machine the printed materials and the AC power cord if applicable in the ori...

Page 275: ...Related Information Routine Maintenance 271 ...

Page 276: ...the PF Kit for the Paper Tray Contact Brother customer service or your local Brother dealer when the following message appears on the LCD LCD Message Description Replace Fuser 2 Replace the Fuser Unit Replace PF Kit1 2 Replace the Paper Feeding Kit for the Paper Tray Related Information Routine Maintenance 1 Letter or A4 size single sided pages 2 Replacement frequency depends on the complexity of ...

Page 277: ...mise settings and features create shortcuts and work with options displayed on the machine s LCD to make your Brother machine a more efficient work tool Change Machine Settings from the Control Panel Change Machine Settings from Your Computer 273 ...

Page 278: ...Home Machine Settings Change Machine Settings from the Control Panel Change Machine Settings from the Control Panel General Settings Settings and Features Tables 274 ...

Page 279: ...el General Settings General Settings Set Sleep Mode Countdown About Deep Sleep Mode Set Auto Power Off Mode Adjust the LCD Backlight Brightness Change How Long the LCD Backlight Stays On Reduce Toner Consumption Reduce Printing Noise Change the Language on the LCD 275 ...

Page 280: ...Use these instructions to set a time delay countdown before the machine enters Sleep Mode HL 3160CDW HL 3190CDW HL 3160CDW 1 Press a or b to select the General Setup option and then press OK 2 Press a or b to select the Ecology option and then press OK 3 Press a or b to select the Sleep Time option and then press OK 4 Press a or b to enter the length of time in minutes that the machine should rema...

Page 281: ...me is based on your specific model and settings Deep Sleep mode uses less power than Sleep mode Applicable Models Machine s Control Panel in Deep Sleep Mode Conditions That Will Wake the Machine HL 3160CDW The LCD displays Deep Sleep The machine receives a job Someone presses a button on the control panel HL 3190CDW The LCD backlight turns off and the Power LED brightens and dims The machine recei...

Page 282: ...control panel and then send a print job HL 3160CDW HL 3190CDW HL 3160CDW Select how long the machine must be in Deep Sleep Mode before it goes into Auto Power Off Mode 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to display the Ecology option and then press OK 3 Press a or b to select the Auto Power Off option and then press OK 4 Press a or b to select the op...

Page 283: ...ightness Adjust the LCD Backlight Brightness Related Models HL 3190CDW If you are having difficulty reading the LCD changing the brightness setting may help 1 Press Settings All Settings General Setup LCD Settings Backlight 2 Press the option you want Light Med Dark 3 Press Related Information General Settings 279 ...

Page 284: ...D Backlight Stays On Change How Long the LCD Backlight Stays On Related Models HL 3190CDW Set how long the LCD backlight stays on 1 Press Settings All Settings General Setup LCD Settings Dim Timer 2 Press the option you want 10Secs 30Secs 1Min 2Mins 3Mins 5Mins 3 Press Related Information General Settings 280 ...

Page 285: ...ner Save feature for printing photo or greyscale images HL 3160CDW HL 3190CDW HL 3160CDW 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to display the Ecology option and then press OK 3 Press a or b to display the Toner Save option and then press OK 4 Press a or b to display On and then press Go HL 3190CDW 1 Press Settings All Settings General Setup Ecology Ton...

Page 286: ... setting is off HL 3160CDW HL 3190CDW HL 3160CDW 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to display the Ecology option and then press OK 3 Press a or b to select the Quiet Mode option and then press OK 4 Press a or b to display the On or Off option and then press Go HL 3190CDW 1 Press Settings All Settings General Setup Ecology Quiet Mode 2 Press On or O...

Page 287: ...ot available in some countries HL 3160CDW HL 3190CDW HL 3160CDW 1 Press a or b to display the Initial Setup option and then press OK 2 Press a or b to display the Local Language option and then press OK 3 Press a or b to display your language and then press Go HL 3190CDW 1 Press Settings All Settings Initial Setup Local Language 2 Press your language 3 Press Related Information General Settings 28...

Page 288: ...res Tables Settings and Features Tables The Settings tables will help you understand the menu selections and options that are found in the machine s programs Access Menus and Change Your Machine s Settings Settings Tables HL 3160CDW Settings Tables HL 3190CDW Feature Tables HL 3190CDW 284 ...

Page 289: ... Use the control panel to access the machine s menus and change various settings 1 Scroll through each menu level by pressing a or b 2 When the option you want appears on the LCD press OK The LCD displays the next menu level 3 Press a or b to scroll to your selection 4 Press OK or Go 5 When you have finished setting an option the LCD displays a confirmation message Related Information Settings and...

Page 290: ...de Quiet Mode Decrease printing noise Auto Power Off Set the number of hours that the machine will remain in Deep Sleep mode before going into Power Off mode Panel Control Button Repeat Set the time for the LCD message to change when holding a or b at intervals Message Scroll Set the time in seconds that an LCD message will scroll across the LCD From Level 1 0 2 s to Level 10 2 0 s LCD Contrast Ad...

Page 291: ...ther portrait or landscape orientation Print Position X Offset Move the print start position at the top left corner of pages horizontally up to 500 left to 500 right dots in 300 dpi Y Offset Move the print start position at the top left corner of pages vertically up to 500 up to 500 down dots in 300 dpi Auto FF Allow the machine to print any remaining data automatically HP LaserJet Font No Set the...

Page 292: ...ign the print position of each colour Auto Correction Set the machine to perform Colour Calibration and Registration automatically Colour Settings Setting Mode Select whether to apply the colour print settings of the machine or the printer driver Colour Mode Select the colour mode Improve Gray Turn on or off to improve the image quality of shaded areas Enhance Black Turn on or off if a black graph...

Page 293: ...S configuration mode WINS Server Primary Specify the IP address of the primary WINS server Secondary Specify the IP address of the secondary WINS server DNS Server Primary Specify the IP address of the primary DNS server Secondary Specify the IP address of the secondary DNS server APIPA Allocate the IP address from the link local address range automatically 1 IPv6 Turn the IPv6 protocol on or off ...

Page 294: ...eed when the Status is G O Active or Client Active I F Enable Enable or disable the Wi Fi Direct connection Network Reset Restore all network settings of your machine to the factory settings 1 On connection to the network if the machine s Boot Method is Auto the machine will attempt to set the IP address and Subnet Mask from a boot server such as DHCP If a boot server cannot be found an APIPA IP a...

Page 295: ...e of use Initial Setup Level 1 Level 2 Description Reset Machine Reset Restore all the machine settings that you have changed Network Reset Restore all network settings back to the factory settings Factory Reset Restores all the machine s settings to the factory defaults Perform this operation when you dispose of your machine Local Language Select the LCD language for your country Related Informat...

Page 296: ...el 4 Descriptions Tray Setting Paper Type Select the paper type that matches the paper in the tray Paper Size Select the size of paper you loaded in the tray Check Size Select whether to display a message telling you to check that the size of the paper in the machine and the machine s Paper Size setting match Manual Feed Select whether to print from the Manual Feed Slot LCD Settings Backlight Adju...

Page 297: ... image select the 1 sided Feed option to reduce printing time When you use preprinted paper you must select the 2 sided Feed option If you select 1 sided Feed for preprinted paper the last page will be printed on the reverse side Auto Continue Select if you want the machine to clear paper size errors or media type errors automatically and use paper from other trays Output Colour Set the output col...

Page 298: ...ismatch appears when you use the HP drivers BR Script 3 Error Print Choose whether the machine prints the error information when errors occur CAPT Use CAPT Colour Advanced Printing Technology for optimal print quality when printing a PS file created by a non Brother PS driver Colours and photos appear clearer and more accurate Print speed will be slower Colour Correction Calibration Calibrate Init...

Page 299: ...cate the IP address from the link local address range automatically 1 IPv6 Turn the IPv6 protocol on or off Ethernet Choose the Ethernet link mode Wired Status Display the Ethernet link status MAC Address Display the MAC address of the machine Set to Default Restore wired network settings of your machine to the factory settings Wired Enable Turn the wired interface on or off WLAN TCP IP Boot Metho...

Page 300: ...Direct network settings using the one button push method quickly PIN Code Configure your Wi Fi Direct network settings using WPS with a PIN code quickly Manual Configure your Wi Fi Direct network settings manually Group Owner Set your machine as the Group Owner Device Information Device Name View your machine s device name SSID Display the Group Owner s SSID IP Address Display your machine s IP Ad...

Page 301: ...Counter Total Display the total printed pages Colour Display the total colour printed pages Black and White Display the total monochrome printed pages Parts Life 1 Drum Display the remaining life of each drum unit Belt Display the remaining life of the belt unit Fuser Display the remaining life of the fuser unit PF Kit 1 Display the remaining life of the PF Kit 1 1 Life is approximate and may vary...

Page 302: ... WLAN Status 1 Display the wireless network connection status MAC Address 1 Display the MAC address of the machine Set to Default 1 Restore wireless network settings of your machine to the factory settings WLAN Enable 1 Turn the wireless interface on or off 1 Available after the Wi Fi is set up Toner Level 2 Level 3 Level 4 Descriptions Toner Toner Life View the approximate remaining toner life fo...

Page 303: ...Machine Settings from Your Computer Change Machine Settings from Your Computer Change Machine Settings Using Web Based Management Where Can I Find My Brother Machine s Network Settings Network Management Software and Utilities 299 ...

Page 304: ... is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol HTTP or Hyper Text Transfer Protocol over Secure Socket Layer HTTPS What is Web Based Management Access Web Based Management Set or Change a Login Password for Web Based Management Network Management Software and Utilities Learn about Network Management Software and Utilities 300 ...

Page 305: ...et Layer HTTPS Type your machine s IP address into your web browser to access and change your print server settings We recommend Microsoft Internet Explorer 11 Microsoft Edge for Windows and Safari 10 11 for Mac Make sure that JavaScript and Cookies are always enabled in whichever browser you use You must use the TCP IP protocol on your network and have a valid IP address programmed into the print...

Page 306: ...https 192 168 1 2 If you are using a Domain Name System or enable a NetBIOS name you can type another name such as SharedPrinter instead of the IP address For example https SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the m...

Page 307: ...ype another name such as SharedPrinter instead of the IP address For example https SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 Do one of the following If you have previousl...

Page 308: ...Home Appendix Appendix Specifications How to Enter Text on Your Brother Machine Supplies Important Information About Toner Cartridge Life Brother Numbers 304 ...

Page 309: ...ly 430 W at 25 C Printing Quiet Mode 2 HL 3160CDW Approximately 260 W at 25 C HL 3190CDW Approximately 260 W at 25 C Ready 2 HL 3160CDW Approximately 65 W at 25 C HL 3190CDW Approximately 65 W at 25 C Sleep 2 HL 3160CDW Approximately 9 1 W HL 3190CDW Approximately 9 1 W Deep Sleep 2 HL 3160CDW Approximately 1 2 W HL 3190CDW Approximately 1 2 W Power Off 3 4 HL 3160CDW Approximately 0 04 W HL 3190C...

Page 310: ...n Print Media Specifications Paper Input Paper Tray Standard Paper Type Plain Paper Thin Paper Thick Paper Recycled Paper Paper Size A4 Letter B5 JIS A5 A5 Long Edge A6 Executive 16K 195x270mm Paper Weight 60 to 163 g m Maximum Paper Capacity Up to 250 sheets of 80 g m2 Plain Paper Manual Feed Slot Paper Type Plain Paper Thin Paper Thick Paper Recycled Paper Bond Label Envelope Env Thin Env Thick ...

Page 311: ...1 7 XPS Version 1 0 Resolution 600 x 600 dpi Print Speed 8 9 1 sided print Monochrome Up to 25 pages minute Letter size Up to 24 pages minute A4 size Colour Up to 25 pages minute Letter size Up to 24 pages minute A4 size 2 sided Print Monochrome Up to 8 sides minute Up to 4 sheets minute Letter or A4 size Colour Up to 8 sides minute Up to 4 sheets minute Letter or A4 size First Print Time 10 Monoc...

Page 312: ...SMTP Client SNMPv1 v2c v3 ICMPv6 Web Services Print CIFS Client SNTP Client Network Security Wired SMTP AUTH SSL TLS IPPS HTTPS SMTP POP SNMP v3 802 1x EAP MD5 EAP FAST PEAP EAP TLS EAP TTLS Kerberos Network Security Wireless SMTP AUTH SSL TLS IPPS HTTPS SMTP POP SNMP v3 802 1x LEAP EAP FAST PEAP EAP TLS EAP TTLS Kerberos Wireless Network Security WEP 64 128 bit WPA PSK TKIP AES WPA2 PSK TKIP AES ...

Page 313: ...6 Printing Intel Processor 80 MB macOS v10 12 x macOS v10 13 x 1 Third party USB ports are not supported For the latest driver updates go to your model s Downloads page on the Brother Solutions Center at support brother com All trademarks brand and product names are the property of their respective companies Related Information Appendix 309 ...

Page 314: ...iffer depending on your country The keyboard layout may differ depending on the operation you perform Press to cycle between letters numbers and special characters Press to cycle between lowercase and uppercase letters To move the cursor to the left or right press d or c Inserting spaces To enter a space press Space Making corrections If you entered a character incorrectly and want to change it pr...

Page 315: ...300 pages 1 2 Inbox Toner Supplied with your machine Black Approximately 1 400 pages 1 2 Cyan Magenta Yellow Approximately 1 300 pages 1 2 Drum Unit DR 283CL 3 Approximately 18 000 pages 4 Belt Unit BU 223CL Approximately 50 000 pages 5 Waste Toner Box WT 223CL Approximately 50 000 pages 2 1 Approximate cartridge yield is declared in accordance with ISO IEC 19798 2 A4 or Letter size single sided p...

Page 316: ...Related Information Appendix Replace Supplies 312 ...

Page 317: ...stment of Colour Density To obtain stable print quality the density of each toner cartridge needs to be maintained at a fixed value If the density balance between the colours cannot be kept the tint becomes unstable and accurate colour reproduction becomes unavailable The toner density can change due to chemical changes to the toner that affect its electrical charge deterioration of the developer ...

Page 318: ...call the call center in mainland China To seach Frequently asked questions FAQs ASCs Driver Manuals etc please visit our service website support brother com To search where to purchase consumables please visit the official website of BROTHER CHINA LTD www brother cn Related Information Appendix 314 ...

Page 319: ...Visit us on the World Wide Web www brother com CHN ENG Version 0 ...

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