Bosch DIVAR AN 5000, Operation Manual

Page: 136 / 170

Motion detection function does not work
–
Period setup is not correct.
– Motion detection zone setup is not correct.
– Sensitivity is too low.
– For some versions, there is hardware limit.
Cannot log in client-end or web
–
For Windows 98 or Windows ME users, please update your system to Windows 2000 SP4
(or install client-end software for previous versions). The DVR is not compatible with
Windows VISTA control.
– ActiveX control has been disabled.
– No dx8.1 or higher. Please upgrade display card driver.
– Network connection error.
– Network setup error.
– Password or user name is invalid.
– Client-end is not compatible with DVR program.
No video (only mosaic) during remote preview or playback of video file
–
Network fluency is poor.
– Client-end resources are limited.
– Multiple-cast group setup in DVR is causing mosaic (this mode is not recommended).
– There is privacy mask or channel protection setup.
– Current user has no rights to monitor.
– DVR local video output quality is poor.
Network connection is instable
–
Network is instable.
– IP address conflict.
– MAC address conflict.
– PC or DVR network card is faulty.
Burn error / USB backup error
–
Burner and DVR are connected with same data cable.
– System uses too much CPU resource. Please stop recording first and then begin backup.
– Data amount exceeds backup device capacity (causing burner error).
– Backup device is not compatible.
– Backup device is damaged.
Keyboard cannot control DVR
–
DVR serial port setup is incorrect.
– Address is incorrect.
– Several switchers are draining power supply.
– Transmission distance is too great.
Alarm signal cannot be disarmed
–
Alarm setup is incorrect.
– Alarm output has been opened manually.
– Input device error or connection is faulty.
– Program version may be incorrect - please upgrade your system.
136 en | Troubleshooting DIVAR AN 3000 / DIVAR AN 5000
2015.10 | v2.3 | AM18-Q0669 Operations Manual Bosch Security Systems