174
en | Troubleshooting Login Problems
Access Easy Controller
Ver 2.0.0 | 2006.07
Hardware Manual
Bosch Security Systems
23
Troubleshooting Login Problems
This section offers troubleshooting guidance for those situations when you can successfully
connect to the Access Easy Controller, but the login process fails.
The following list summarizes the warning and error messages that could be displayed while
attempting to log in to the Access Easy Controller. For each message, refer to the indicated
paragraph of this section for information concerning cause and remedial action.
PROBLEM 1: Login Failed.
Symptom: When attempting to login to a controller for the first time, the message "Login
Failed" is displayed.
Possible causes:
1.
Wrong user name or password entered. The default user id is USER1 and password is
8088.
2.
The browser's security setting is set too high. Access Easy Controller runs a Java script
that encrypts and protects user ids and passwords when they are passed over the net-
work. Verify that the Java feature is enabled in the browser.
X
With Internet Explorer, click View, Internet Options; then select the Security tab. In the
Internet Zone section, the security level is probably set to
High
. Change the security level
to Medium, then click Apply to activate the change. Now, close and reopen
Internet
Explorer
to establish a new connection the Access Easy Controller.
X
With Netscape Navigator, click Edit, Preferences. Then under the Category heading,
select Advanced. On the Advanced page, Java probably disabled. Select Enable Java and
Enable JavaScript. Click OK to activate the change. Now, close and reopen Netscape
Navigator to establish a new connection to Access Easy Controller
MESSAGE
REFER
Login failed
Problem 1
You are stranger Invalid Access;
Browser was unable to determine your
identify
Problem 2
Applet is loading, please wait Applet
not loaded
Problem 3
No such user name
Problem 4
Incorrect password
Problem 5
