MIGRATION / FAILED
Description
This message appears when the BlackBerry Enterprise Transporter cannot add the data for the user account to the
destination BlackBerry Configuration Database.
Possible solution
Try performing the following actions:
• Check the log file for the BlackBerry Enterprise Transporter for details about the error. By default, the log files are
located at
<drive>
:\Users\
<user_name>
\AppData\Roaming\Research In Motion\BlackBerry Enterprise Transporter
\Logs.
• Verify that the destination BlackBerry Configuration Database is online.
• Verify that you have the required permissions to insert records into the destination BlackBerry Configuration Database.
SWITCH_SERVICE / FAILED
Description
This message appears when the destination BlackBerry Policy Service reports an error after it tries to send the Switch
Service command to the BlackBerry device.
Possible solution
Check the log file for the BlackBerry Policy Service to determine the cause of the error. By default, the log files for the
BlackBerry Policy Service are located at
<drive>
:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server
\Logs on the computer that hosts the BlackBerry Policy Service.
Check the device's event log to determine the cause of the error. For more information about accessing the event log, visit
www.blackberry.com/go/kbhelp
to read KB29215.
User migration completed with warning messages
SET_IT_POLICY / FAILED
Description
This message appears when the IT policy sent from the destination BlackBerry Enterprise Server is not successfully applied
to the BlackBerry device after the migration process completes.
Installation and Administration Guide
Troubleshooting
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