Blackberry Curve 9380 User Manual Download Page 255 | Manualshive

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My smartphone responds slowly or freezes

Try the following actions:

• Close unused applications.
• Free some of your application storage.
• Update your BlackBerry Device Software.
• Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that

came with your BlackBerry smartphone, or visit

www.blackberry.com/docs/smartphones

and see the

Start Here

guide

for your smartphone.

Related information

Tips: Freeing space to optimize your smartphone's performance,

47

View the amount of available storage space on your smartphone,

307

Close an app so that it is not running in the background,

245

User Guide

BlackBerry Device Software

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Summary of Contents for Curve 9380

Page 1: ...BlackBerry Curve 9380 Smartphone Version 7 1 User Guide ...

Page 2: ...Published 2012 05 23 SWD 20120523104132533 ...

Page 3: ...s videos and files 46 Tips Freeing space to optimize your smartphone s performance 47 Tips Updating your software 48 Tips Keeping your information safe 48 Tips Managing indicators 49 Shortcuts Phone 50 Shortcuts Messages 50 Shortcuts Typing with the touch screen keyboard 52 Shortcuts Media 53 Troubleshooting Shortcuts 54 Phone 55 How to Phone 55 Troubleshooting Phone 73 Voice commands 77 How to Vo...

Page 4: ...ow to Ring tones sounds and alerts 154 Troubleshooting Ring tones sounds and alerts 158 Browser 159 How to Browser 159 Troubleshooting Browser 172 Calendar 174 How to Calendar 174 Troubleshooting Calendar 183 Contacts 185 How to Contacts 185 Troubleshooting Contacts 195 Clock 196 How to Clock 196 Troubleshooting Clock 200 Tasks and memos 201 Create a task or memo 201 Send a task or memo 201 Change...

Page 5: ...that appears before you delete items 206 Typing 207 How to Typing 207 Troubleshooting Typing 216 Keyboard 218 How to Keyboard 218 Language 222 How to Language 222 Troubleshooting Language 224 Screen display 225 How to Screen display 225 Troubleshooting Screen display 229 GPS technology 231 How to GPS technology 231 Troubleshooting GPS technology 233 Compass 234 How to Compass 234 Maps 237 How to M...

Page 6: ... Fi technology 263 Mobile Hotspot mode 273 How to Mobile Hotspot mode 273 Troubleshooting Mobile Hotspot mode 276 Bluetooth technology 277 How to Bluetooth technology 277 Troubleshooting Bluetooth technology 285 NFC technology 288 How to NFC technology 288 Troubleshooting NFC technology 294 Media server 296 How to Media server 296 Smart accessories 298 About the Smart Accessories application 298 S...

Page 7: ...and diagnostic reports 347 Run view send or delete a diagnostic report 347 Accept delete or restore a service book 347 Set a default recipient for diagnostic reports 348 Find your smartphone model number and version of the BlackBerry Device Software 348 I can t run or submit a diagnostic report 348 Synchronization 350 How to Synchronization 350 Troubleshooting Synchronization 353 Accessibility opt...

Page 8: ...Legal notice 363 ...

Page 9: ...rry 7 1 BlackBerry 7 1 enhances the BlackBerry experience with new functionality and innovative apps BlackBerry Tag Send pictures songs videos documents contacts webpages and voice notes between two NFC enabled devices Simply tap the back of your BlackBerry smartphone against the back of another NFC enabled device For more information see BlackBerry Tag 289 User Guide Quick Help 9 ...

Page 10: ... see Mobile Hotspot mode 273 Before you use your smartphone in Mobile Hotspot mode read the latest safety and product information at www blackberry com docs smartphones FM Radio You can use the FM Radio app to listen to radio stations on your smartphone You can scan for stations create favorite stations and you can listen to the radio using a wired headset or the speakerphone For more information ...

Page 11: ... item using voice enabled search 309 Home screen customization Customize the home screen even more by hiding panels you don t use regularly and hiding icons in specific panels or all panels For more information see Show or hide a home screen panel 23 and Show hide or find an application icon 23 Compass application Easily determine your direction in relation to the Earth s magnetic poles or to true...

Page 12: ...hancements When you rotate JPEG and PNG pictures the pictures are saved automatically in the rotated view Sort pictures from either newest to oldest or oldest to newest This lets you see a slide show in the order that pictures were taken You can now view pictures in a slide show using transitions such a sliding zooming and panning For more information see Change your slide show options 146 About s...

Page 13: ...in an app that supports BlackBerry ID or you can create a BlackBerry ID by visiting www blackberry com blackberryid Related information About downloading apps with the BlackBerry App World 27 Visit the Setup application The Setup application helps you learn about navigation and typing change options to personalize your BlackBerry smartphone and set up network connections such as Bluetooth connecti...

Page 14: ...side of your smartphone Volume Mute Press the top and bottom keys to change the volume Press and hold the top or bottom key to play the next or previous media file Before you take a picture or record a video press the top or bottom key to zoom in or out Press the middle key to mute a call or mute the volume Right convenience key If supported open the camera To take a picture press the convenience ...

Page 15: ...ed A new message has arrived and your selected profile is set to notify you using the flashing LED If you re using your smartphone with a smart card your smartphone is accessing data on the smart card Amber The battery power level for your smartphone is low or your smartphone is turned off and is charging You can t turn off the notification for the low battery power level The notification for char...

Page 16: ... and wireless service provider some applications might not be available You might be able to download some applications from the BlackBerry App World storefront To see a full icon guide go to www blackberry com docs smartphones Click your smartphone model then click the Icon Guide Setup Setup Enterprise Activation Activate a work email account using the BlackBerry Enterprise Server Options Power a...

Page 17: ...Berry smartphones Google Talk for BlackBerry smartphones Yahoo Messenger for BlackBerry smartphones Applications Browser Manage Connections Maps Help Password Keeper Voice Dialing Applications folder Some applications might appear in this folder including applications that you download Media Media folder Videos Pictures Music Ring Tones Voice Notes Camera Video Camera Voice Notes Recorder Podcasts...

Page 18: ...BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device Software is available A software update for the BlackBerry Device Software is being downloaded A software update for the BlackBerry Device Software is ready to be installed A software update for the BlackBerry Device Software is stopped Sounds and alerts Normal profile Phone Calls Only profile User...

Page 19: ... your BlackBerry smartphone model and wireless service provider some of these icons might not appear New item To clear this icon open each item that has this indicator Update is available in the BlackBerry App World storefront Sending data New item in the Social Feeds application Receiving data System is busy New BBM item To clear this icon open each chat that has this icon New BBM Groups item Roa...

Page 20: ...chat is open Draft message New BBM Groups item Filed message New RSS item Message with an attachment Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered Message has been read Battery power level icons These icons appear at the top of the Home screen and at the top of the screen in som...

Page 21: ...a calendar entry Event reminder Recurring appointment Meeting reminder Exception for recurring appointment Notes Camera icons These icons appear at the bottom of the screen in the camera You can click these icons View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Video camera These icons appear ...

Page 22: ...owse to a picture 3 Press the key Set As Wallpaper Related information My display changed 229 Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites contacts applications files podcast channels or media categories 1 Browse to a website or highlight the item that you want to create a shortcut for User Guid...

Page 23: ...ighlight the icon Press the key Hide Icon If the icon appears in other panels you can hide the icon in all panels or in the current panel only To show all hidden application icons press the key Show All Icons To stop hiding an application icon highlight the icon Press the key Unhide Icon To hide the icon click the Options icon Click Device Software Updates Highlight a software version Press the ke...

Page 24: ... In the Theme section click a theme 4 Click Activate To delete a theme click the theme Click Delete Related information My display changed 229 Set the number of icons that appear on the Home screen 1 On the home screen or in a folder click the Options icon 2 Click Accessibility 3 Change the Home Screen Grid Layout field 4 Press the key Save Add a message that appears when your smartphone is locked...

Page 25: ...eless service plan might affect which apps you can download and how you can download them For more information about your plan contact your wireless service provider BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan you must set up your email address or third party instant messaging account in order to send and receive email messages use third party instant mes...

Page 26: ...ind software applications and accessories for your smartphone Your wireless service provider website Find information about your wireless network or wireless service plan Popular topics BlackBerry smartphone users have spoken Here are the top things they want to know how to do on their smartphones Set up an email address 1 On the Home screen click the Setup icon 2 In the Setup section click the Em...

Page 27: ...k Email Account Management Click an email account Click Edit 3 Type a signature 4 Press the key Save Your signature is added to your email after you send it About downloading apps with the BlackBerry App World With the BlackBerry App World storefront you can search for and download games themes social networking apps personal productivity apps and much more Using an existing PayPal account you can...

Page 28: ...wireless service plan or administrator you might be able to share the Internet connection on your BlackBerry smartphone For example if you are travelling you can use your smartphone s Internet connection to access the Internet on a laptop or tablet To use your smartphone as a tethered modem with a laptop you must connect your smartphone with your laptop using a USB cable and open the BlackBerry De...

Page 29: ...e following Click a tone To use a song that is on your smartphone or on a media card click All Music Find and click a song To use a voice note that you recorded click All Voice Notes Find and click a voice note To use a preloaded alert click All Alerts Find and click an alert 4 Press the key Save Related information I can t change the number of times that my smartphone rings 75 Add or delete a cus...

Page 30: ...n a folder click the icon To unlock your smartphone enter your password Related information Set or change your smartphone password 316 Set or change your smartphone password 316 Turn on or turn off airplane mode You should keep network connections turned off in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information booklet for your BlackB...

Page 31: ... installed On the home screen or in a folder click the Options icon Click Device Application Management If the app is listed it is installed on your BlackBerry smartphone Tips Managing indicators Indicators tell you that there is something new or updated such as a new message voice mail message or feed or they inform you of the status of something such as the battery or network connection Indicato...

Page 32: ...commends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Check to see if there is updated BlackBerry Device Software that you can download over the network Depending on your sm...

Page 33: ...delete the selected message To see a description for a toolbar icon touch and hold the icon Use pop up menus Pop up menus provide common available actions and appear in the center of the screen For example you can use the pop up menu in a message to file forward or reply to the message To open a pop up menu touch and hold the screen or press and hold the trackpad To select a command tap the icon o...

Page 34: ...a tab and click the icon Set backlighting to remain on for a shorter period of time and lower its brightness On the home screen or in a folder click the Options icon Click Display Screen Display Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a shorter ring tone On the home screen click your Sound and Alert Prof...

Page 35: ...e and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Related information Copy move rename or delete a file 126 Change the size of pictures that you take 143 View the amount of available storage space on yo...

Page 36: ... on the typing input language that you re using some shortcuts might not be available Change your ring tone From the home screen press the key Press the key Phone Ring Tones Send an incoming call to voice mail when your BlackBerry smartphone is inserted in a holster Press and hold the Volume Down key on the right side of your smartphone Set up speed dial for a contact From the home screen press th...

Page 37: ...p the accented character that appears on the screen Type a number in a text field Tap the key Tap the number key Type a number in a number field Tap a number key You don t need to tap the or key Turn on NUM lock Touch and hold the key until the lock indicator appears on the key To turn off NUM lock tap the key Move the cursor to edit text Touch the text Your BlackBerry smartphone displays a frame ...

Page 38: ...he Volume Up key Zoom out from a subject before taking a picture Press the Volume Down key Take a picture Press the Convenience key on the right side of your smartphone Common troubleshooting I can t make or receive calls Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network Verify that your wireless service plan includes phone or voice services If y...

Page 39: ...d dialing and smart dialing 63 Call waiting call forwarding and call blocking 61 Switch the active phone number I m not receiving messages Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless coverage area you should receive messages when you return to a wireless coverage area Reset your smartphone Connect to the network ...

Page 40: ... Advanced System Settings Host Routing Table Press the key Register Now Generate an encryption key Verify that data service is turned on Resend the message Related information Generate an encryption key 323 Change or delete a contact 186 Turn on or turn off data service or set roaming options 258 Options for email filters 92 Resend a message 88 Wireless coverage indicators 261 Turn on turn off or ...

Page 41: ... Sounds and Alerts Sounds for Contacts Click a contact alert Click Phone or Messages Verify that the Volume field isn t set to Silent and that the Vibration field isn t set to Off The screen turns off When you don t use your BlackBerry smartphone for a period of time the screen turns off to conserve battery power You can change the length of time that the backlight stays on when you aren t touchin...

Page 42: ...er than your smartphone discovering the car kit On the home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and Connections Bluetooth Connections Click Add New Device Click Listen Bluetooth enabled devices can detect your smartphone for 2 minutes Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth en...

Page 43: ...can customize which app a convenience key opens Use toolbars Toolbars are available in most applications and appear at the bottom of the screen For example you can click icons on the toolbar in the message list to quickly search the message list compose an email and delete the selected message To see a description for a toolbar icon touch and hold the icon Use pop up menus Pop up menus provide com...

Page 44: ... of the screen or click the Manage Connections icon Click a network connection to clear the checkbox If your BlackBerry smartphone supports Wi Fi use Wi Fi when you re in an area with reduced wireless coverage On the home screen click the connections area at the top of the screen or click the Manage Connections icon Select the Wi Fi checkbox Set your smartphone to turn on and turn off automaticall...

Page 45: ...to clean the metal contacts on the battery and the smartphone Tips Finding apps Look in a folder on your home screen Some apps are located in folders on your home screen Click a folder to see what apps are inside Make all hidden apps visible on the home screen On the home screen press the key Show All Icons To unhide an app highlight it and then press the key Unhide Icon If the icon is hidden in o...

Page 46: ...tead of your smartphone On the home screen click the Camera icon or the Media icon Video Camera icon Press the key Options In the Storage section change the Store Pictures or Store Videos field Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you t...

Page 47: ...lication or theme click an item Click Delete Delete languages you don t use On the home screen or in a folder click the Setup icon Click Languages and Input Methods Delete browsing history and clear the cache On the home screen click the Browser icon Press the key Options Go to the Clear Browsing Data section Delete messages Touch two messages and slide your finger up or down Press the key Delete ...

Page 48: ...e is updated BlackBerry Device Software that you can download over the network Depending on your smartphone model this feature might not be supported On the home screen or in a folder click the Options icon Click Device Software Updates Update your BlackBerry Device Software from your computer On your computer visit www blackberry com update Click Check for Updates Connect your smartphone to your ...

Page 49: ...hat there is something new or updated such as a new message voice mail message or feed or they inform you of the status of something such as the battery or network connection Indicators often appear on app icons new content within apps and at the top of the Home screen For a complete list of indicators visit www blackberry com docs smartphones Click your smartphone model and then click the Icon Gu...

Page 50: ...ng Tones Send an incoming call to voice mail when your BlackBerry smartphone is inserted in a holster Press and hold the Volume Down key on the right side of your smartphone Set up speed dial for a contact From the home screen press the key Press and hold the key that you would like to assign speed dial to Insert a plus sign when you are typing a phone number Press and hold 0 Change the active pho...

Page 51: ...read Press the Alt key and U Add a flag to a message Press W View all flagged messages Press the Alt key and F View received messages and received call logs Press the Alt key and I View draft and sent messages Press the Alt key and O View voice mail messages Press the Alt key and V View text messages Press the Alt key and S View call logs Press the Alt key and P View all your messages Press the ke...

Page 52: ...ouch the top of the keyboard and slide your finger quickly down the screen Insert a period Tap the key twice The next letter is capitalized Insert an at sign or a period in an email address field Tap the key Capitalize a letter Tap the key Tap the letter key Turn on CAPS lock Touch and hold the key until the lock indicator appears on the key To turn off CAPS lock tap the key again Type a symbol Ta...

Page 53: ...that you re using some shortcuts might not be available Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone Resume playing an audio or video file Press the Mute key again Play the next audio file Press and hold the Volume Up key on the right side of your smartphone Play the previous audio file Press and hold the Volume Down key on t...

Page 54: ...typing input language that you re using some shortcuts might not be available Try changing the typing input language If media shortcuts aren t working verify that you have turned on audio and video shortcuts in the Media options Related information Change an input or display language 223 Turn on or turn off audio and video shortcuts 133 User Guide Tips and shortcuts 54 ...

Page 55: ...hone How to Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application Missed call Received call Placed call Voice mail message User Guide Phone 55 ...

Page 56: ...Do one of the following If your BlackBerry smartphone is unlocked press the key If your smartphone is locked and you don t want to unlock it press the key Place Call 2 Type a phone number or contact name 3 Press the key To end the call press the key Related information Add a pause or a wait to a phone number 186 Available voice commands 78 Turn on or turn off dialing from the lock screen 69 Sort p...

Page 57: ...d 1 On the home screen click your Sound and Alert Profiles icon 2 Click Change Sounds and Alerts Sounds for Selected Profile To change your ring tone or ring volume click Phone To change notifiers or reminders click to expand a section Click an option 3 In the Ring Tone Notifier Tone or Reminder Tone field do one of the following Click a tone To use a song that is on your smartphone or on a media ...

Page 58: ...artphone If you use a headset you can use a headset button to answer or end a call or to turn on or turn off mute during a call Depending on your smartphone model you might be able to use a headset button to make a call using a voice command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of audio or video files For more informatio...

Page 59: ...r browse webpages If your smartphone supports GPS and you make an emergency call an emergency operator might be able to use GPS technology to find your approximate location Related information About GPS technology Make an emergency call Do one of the following If your keyboard or BlackBerry smartphone is unlocked from the home screen press the key Type the emergency number Press the key If your sm...

Page 60: ...2 Select a Boost Bass or Boost Treble option Improve sound quality for all calls You can t change sound quality when you are using a Bluetooth enabled headset 1 From the home screen press the key 2 Press the key Options In call Settings 3 Change the Phone Call Audio field or Headset Call Audio field 4 Press the key Save Speed dial Set up speed dial for a contact 1 From the home screen press the ke...

Page 61: ...ask your wireless service provider must set up your SIM card or BlackBerry smartphone for this service 1 From the home screen press the key 2 Press the key Options Call Waiting 3 Select or clear the Enabled checkbox 4 Press the key Save About call forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be available on your SIM card or BlackBer...

Page 62: ...warding number click Edit Numbers Highlight a phone number Press the key Edit Change the phone number Press the key on the keyboard To delete a call forwarding number click Edit Numbers Click a phone number Click Delete 4 Press the key Close About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming You can also block all outgoi...

Page 63: ...includes text messaging you can also send text messages to contacts that appear in your fixed dialing list To use fixed dialing your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code Depending on your wireless service provider and wireless network this feature might not be supported Turn on fixed dialing Before you begin To perform this ...

Page 64: ...he default codes that you set Some country codes aren t supported by the smart dialing feature In the smart dialing options you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact If you add contacts from that organization to your contact list when you add their...

Page 65: ... who have a BlackBerry smartphone to enter the conference call meeting with a one touch Join Now option if this feature is supported on their smartphone so that they don t have to dial the conference call bridge number and access codes If you don t have a conference call bridge number you can create a conference call by calling other contacts and joining the calls together Related information Conf...

Page 66: ...l Before you begin You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a conference call press the key Drop Call 2 Click a contact After you disconnect a contact from a conference call the call resumes with the other contacts Leave a conference call Before you begin You can perform this task...

Page 67: ...o appear at the top of the home screen You can also add notes to call logs or send call logs as email messages Unless you delete a call log it s stored on your BlackBerry smartphone for 30 days Send a call log 1 From the home screen press the key 2 At the top of the screen swipe left or right to view the Call Log screen 3 Highlight a call log 4 Press the key View History 5 Highlight a call log 6 P...

Page 68: ...ve multiple phone numbers associated with your smartphone if one of the following situations applies Your smartphone uses a SIM card and your SIM card supports more than one phone number Your wireless service provider has set up your smartphone to support more than one phone number Your wireless service provider has provided you with a phone number and your organization has provided you with a Bla...

Page 69: ...ick the area at the top of the screen 3 Click the phone number that you want to set as the active phone number Phone options Turn on or turn off dialing from the lock screen 1 From the Home screen press the key 2 Click Security Password 3 Select or clear the Allow Outgoing Calls While Locked checkbox 4 Press the key Save Related information Change when your smartphone locks automatically with a pa...

Page 70: ...r passwords 1 On the Home screen click the application icon for an application that prompts you before you delete items 2 Press the key Options 3 If necessary click General Options 4 Clear the Confirm Delete checkbox 5 Press the key Save Change how you answer or end calls with the holster 1 From the home screen press the key 2 Press the key Options In call Settings To answer calls automatically wh...

Page 71: ...Home screen press the key 2 Press the key Status Last Call or Total Calls Clear Timer 3 Press the key Save About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your smartphone is designed to convert received calls to text that you can read on your TTY...

Page 72: ...ey Call Voice Mail Related information I can t check my voice mail 74 Change the voice mail access number and password If a voice mail access number isn t already set on your BlackBerry smartphone you can type the access number for a different voice mail system Note If you change the voice mail password on your smartphone you must also call your voice mail system to change the password there Other...

Page 73: ...with a BlackBerry Enterprise Server your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whether you can add or update an app If your administrator has turned off a feature or set an option for you the option might not appear the option might appear grayed out or a lock indicator appears beside the option field If your smar...

Page 74: ...ckBerry Mobile Voice System From the home screen press the key Press the key Click Options Click BlackBerry MVS Client Press the key Click Register Now If the Register Now menu item doesn t appear or if the registration fails contact your administrator If the registration doesn t complete wait for a short period of time and then try again If you have set call forwarding for the phone number provid...

Page 75: ...ears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card try changing the phone number on your SIM card to change how your phone number appears in the Phone application 1 On the home screen or in a folder click the Options icon 2 Click Device Advanced System Settings SIM Card 3 Highlight the phone number 4 Press the key Edit SIM Phone Number 5 Type your phone number 6...

Page 76: ...technology 277 Change the language for voice commands 78 My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset your smartphone might automatically make calls on the Bluetooth enabled headset Try the following actions Disconnect the Bluetooth enabled headset from your smartphone During a call press the key click Activate Handset Us...

Page 77: ...Click Call Management Voice Dialing To turn off voice prompts change the Audio Prompts field to No Prompts To turn on voice prompts change the Audio Prompts field to Basic Prompts To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen change the Audio Prompts field to Detailed Prompts 3 Press the key Save Improve voice recognition You can improve voi...

Page 78: ...sions only within your company Check my phone number If you have multiple phone numbers associated with your BlackBerry smartphone say this voice command to check your active phone number Check signal strength Say this voice command to check your wireless coverage level Check network Say this voice command to check the wireless network that your smartphone is connected to Check battery Say this vo...

Page 79: ...ess the key Save Troubleshooting Voice commands I can t make calls using a voice command Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network If you re using a Bluetooth enabled device such as a hands free car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device ...

Page 80: ...artphone doesn t recognize names or numbers in voice commands Try the following actions Say the first name and the last name of your contact Improve voice recognition of numbers User Guide Voice commands 80 ...

Page 81: ...BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature On the home screen click the Messages icon To search for messages based on the subject highlight a message Press the key Search by Subject To search for messages based on the sender highlight a message Press the key Search by Sender To perform an advanced search press the key Search by Advanced Specify the sea...

Page 82: ...ide messages from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application You can also set a separate icon to appear on the home screen for text messages Depending on your theme a separate icon might already appear by default 1 On the home screen click the Messages icon 2 Press the key Options Inbox Management To hide messages from ...

Page 83: ...y Style Group by Subject or Single Messages Use color to differentiate work messages from other messages Before you begin To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the home screen or in a folder click the Options icon 2 Click Display Message Categorization 3 In the Message Out...

Page 84: ...ter field 4 Press the key Save Turn off the delete message or read message prompt 1 On the home screen click the Messages icon 2 Press the key Options Message Display and Actions To turn off the delete message prompt in the Actions section clear the Confirm Delete checkbox To turn off the read message prompt in the Actions section clear the Confirm Mark Prior Read checkbox 3 Press the key Save Cha...

Page 85: ...or example Windows Live Hotmail or Google Mail or a new email address for your smartphone and do not see this option contact your administrator or wireless service provider Related information Reconcile email over the wireless network manually 85 Change options for your personal email account 85 Reconcile email over the wireless network manually If you file or delete email messages and the changes...

Page 86: ...es 40 Attach a file to an email 87 Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the key Check Spelling 2 Do any of the following To accept the suggested spelling click a word in the list that appears To ignore the suggested spelling press the key To ignore all instances of the suggested spelling press the key Ignore All To add the word t...

Page 87: ...tion s network your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator When you are composing an email press the key Attach File To attach a file that is saved on your BlackBerry smartphone or media card find and click the file To attach a file that is saved on your organization s network press the key Go To Find and cli...

Page 88: ... To reply to a message click Reply or Reply to All To forward a message click Forward or Forward As Related information I can t send messages 40 Delete the original text from a reply message When you are replying to a message press the key Delete Original Text Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click ...

Page 89: ...kbox 4 Press the key Save Organizing your email inbox Delete a message On the Home screen click the Messages icon To delete a message highlight the message Press the key Delete To delete a saved message press the key View Saved Messages Highlight the message Press the key Delete If necessary delete the message from your message inbox as well To delete a range of messages touch two messages simulta...

Page 90: ...een click the Messages icon 2 Highlight an email 3 Press the key Filter by Sender or Subject 4 Type a name for the email filter 5 Set the email filter options 6 Press the key Save Add move rename or delete an email folder Before you begin To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1...

Page 91: ...t could apply to the same email you must decide which one should be applied first by placing that filter higher in the list Create an email filter Before you begin To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator For information about completing this task for a personal email account that...

Page 92: ...ntain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Subject Specify the text that the email filter should search for in the Subject field of your email Message Specify the text that the email filter should search for in the body of your email Sent directly to me Set whether the email filter applies to email that includ...

Page 93: ...oritize or delete an email filter 1 On the Home screen click the Messages icon 2 Press the key Options Email Filters 3 Highlight an email filter 4 Press the key To change an email filter click Edit Change the options for the email filter Press the key Save To prioritize an email filter click Move Click the new location To delete an email filter click Delete Synchronizing email About synchronizatio...

Page 94: ... On the home screen click the Messages icon 2 Press the key Reconcile Now Turn on or turn off wireless email reconciliation You can turn on or turn off wireless email reconciliation for each email address associated with your BlackBerry smartphone 1 On the home screen click the Messages icon 2 Press the key Options Email Reconciliation 3 If the Message Services field appears set this field to the ...

Page 95: ...y smartphone again select the Send Email to Handheld checkbox Stop storing email sent from your computer on your smartphone Before you begin To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the home screen click the Messages icon 2 Press the key Options Email Preferences 3 If the Mes...

Page 96: ...age or conversation with a star 1 On the home screen click the Messages icon 2 Highlight a Google Mail message or conversation 3 Press the key To add a star click Add Star To remove a star click Remove Star Apply or remove a Google Mail label You can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox If you apply a label to an individual m...

Page 97: ...the Archive label is applied to all of the messages in the conversation 1 On the Home screen click the Messages icon 2 Highlight a Google Mail message or conversation 3 Press the key Archive Yes Note Depending on how you ve set your BlackBerry smartphone to store messages archived messages might be automatically deleted from your smartphone after a certain period of time Move archived Google Mail ...

Page 98: ...ciated with your BlackBerry smartphone your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application Compose and send a text message The number of recipients that you can send a text message to depends on your wireless service provider 1 On the home screen click the Messages icon 2 Press the key Compose Text Message 3 In the To field ...

Page 99: ...g a message press the key Attach Contact 2 Find and highlight a contact 3 Press the key Continue Related information I can t attach a file to a text message 122 Reply to or forward a text message Before you begin You can t forward text messages that contain content that is copyright protected 1 On the Home screen click the Text Messages icon 2 Highlight a message To reply to a message press the ke...

Page 100: ... reports Turn on cell broadcasting Before you begin To perform this task your BlackBerry smartphone must use a SIM card and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel Depending on your wireless service provider and the wireless network that your smartphone is connected to this feature might not be s...

Page 101: ...ame 5 Type a name for the cell broadcast channel 6 Click OK 7 Press the key Save Emergency alert messages About emergency alert messages If your wireless service provider participates in Personal Localized Alerting Network PLAN you might receive emergency alert messages in your message inbox or your emergency alert message inbox on your BlackBerry smartphone PLAN is a new public safety system that...

Page 102: ...e key Delete Messages To delete all messages prior to a certain date highlight a date field Press the key Delete Prior Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Mark a message as read or unread On the Home screen click the Messages icon To mark a message as read or unread highl...

Page 103: ...saved for a contact that is in your contact list type the contact name Press the key on the keyboard 4 Type a message 5 Press the key Send Related information Personal distribution lists 191 I can t send messages 40 Create a link for a PIN You can create a link for a PIN in a message calendar entry task or memo If you click the link you can send a PIN message When you are typing text type pin and ...

Page 104: ...the key Save Attachments How to Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization s network you can preview files from your organization s network and save the files to your smartphone or attach them di...

Page 105: ...re information contact your wireless service provider or administrator 1 In a message in a calendar entry or on a webpage do one of the following If there is only one attachment in a message or calendar entry press the key If there are multiple attachments in a message or calendar entry highlight an attachment Press the key If you are downloading a file from a webpage press the key 2 Click Downloa...

Page 106: ... author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the key Properties Related information Hide a file or folder 126 View a hidden file or folder 127 Contact cards About contact cards A contact card sometimes called avCard or vcf file contains information for a specific contact You can se...

Page 107: ...available for you to download to your BlackBerry smartphone 1 To download the content click the skipped content bar 2 Click More A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide 1 To download the slide highlight the slide 2 Press the key Retrieve Security options for messages Block incoming messages If your work email ...

Page 108: ...ters Related information Create an email filter 91 Allow messages from contacts in your contact list or allowed sender list 1 On the home screen or in a folder click the Options icon 2 Click Security Firewall 3 In the General section if the Enable checkbox isn t selected select it 4 In the Block Incoming Messages section select one or more message types 5 Select the Contacts checkbox or Specific A...

Page 109: ...ng your private key recipients use your public key to verify that the message is from you and that the message hasn t been changed Encryption is designed to keep messages confidential When you encrypt a message your smartphone uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an em...

Page 110: ... key from the PGP Universal Server automatically You can t download the sender s PGP key manually 1 In a message highlight the encryption indicator or a digital signature indicator 2 Press the key Fetch Sender s Certificate or Fetch Sender s PGP Key 3 Specify the search criteria 4 Press the key Search 5 Click a certificate or PGP key 6 Click Add To Key Store Add a certificate or PGP key from a mes...

Page 111: ... certificate server from a message If you are enrolled with the PGP Universal Server you can t add connection information for a certificate server from a message 1 In a message highlight the indicator at the end of the message 2 Press the key Import Server View the certificate used to sign or encrypt a message 1 In a message highlight the encryption status indicator or a digital signature indicato...

Page 112: ...ne trusts the sender s certificate chain The sender s email address doesn t match the email address of the certificate subject or the PGP key or the sender s certificate or key is revoked isn t trusted can t be verified or isn t on your smartphone The certificate or PGP key is weak the certificate or key status isn t current or your smartphone requires more data to verify the trust status of the c...

Page 113: ...ge the Certificate fields or the Default Key field 4 Press the key Save Related information Some signing and encryption options aren t available on my smartphone 116 Change options for downloading attachments in encrypted messages 1 On the home screen or in a folder click the Options icon 2 Click Security S MIME or PGP 3 Do one of the following To download attachments in encrypted messages automat...

Page 114: ...pports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message classifications you ...

Page 115: ... be prompted to enter your key store password each time a personal certificate or PGP key in your key store is used such as when you send a signed message or your BlackBerry smartphone decrypts a received message You can turn off this prompt or set the prompt to appear less often 1 On the home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates or ...

Page 116: ...e email account that you re using supports all signing and encryption options If you use message classifications verify that the message classification supports the signing or encryption options that you want Try using a different message classification I can t open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons Y...

Page 117: ...ur IBM Lotus Notes ID password Troubleshooting Messages application I can t send messages Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network If the menu item for sending a message doesn t appear verify that you have added an email address a PIN or a phone number for your contact If you created an email address or added an existing email address to...

Page 118: ...egistration message from the wireless network register your smartphone On the home screen or in a folder click the Options icon Click Device Advanced System Settings Host Routing Table Press the key Register Now Verify that data service is turned on If you use email filters verify that the options for email filters are set correctly Verify that email forwarding is turned on and that you have selec...

Page 119: ...rtain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account is associated with a BlackBerry Enterprise Server your administrator might add IT policy rules to your sma...

Page 120: ...s Troubleshooting Email Email messages aren t reconciling over the wireless network Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network Verify that wireless email reconciliation is turned on Reconcile email messages manually A message attachment or Google Mail conversation is cut short or doesn t appear Try the following actions Wait for a short pe...

Page 121: ...e the folder appears dimmed Try the following actions Wait for a few seconds The email folders might become available after a short period of time Turn off wireless email reconciliation and then turn it on again Related information Reconcile email over the wireless network manually 85 Email filters aren t working correctly Try the following actions Verify that your email filters are turned on Veri...

Page 122: ...verage area I can t turn on cell broadcasting If your BlackBerry smartphone uses a SIM card your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the checkbox beside all the languages that your SIM card doesn t support Related information Delete a language from your smartphone 222 I can t attach a file to a text message Depending on your wir...

Page 123: ... that you download you can use third party editing applications such as that are designed for use on BlackBerry smartphones Related information Search for a file that is saved on your smartphone 124 Search for a file that is saved on your organization s network 124 Open a file or an attachment Before you begin To perform this task your email account must use the BlackBerry Internet Service or a Bl...

Page 124: ...is saved on your smartphone 1 On the Home screen click the Media icon 2 Press the key Explore 3 Find the file To view the file click the file Depending on the file type the file might not appear in its original format Related information I cannot find files sent to me over a Bluetooth connection 286 Search for a file that is saved on your organization s network 124 About files and attachments 104 ...

Page 125: ...ight a link 2 Press the key Open Link or Retrieve To return to the file press the key Set font options for a file or an attachment 1 In a file or an attachment press the key Options 2 Change the font fields 3 Press the key Save Save a file from your organization s network to your smartphone Before you begin To perform this task your work email account must use a BlackBerry Enterprise Server that s...

Page 126: ...e 1 Do one of the following On the Home screen or in a folder click the Files icon On the Home screen click the Media icon Press the key Explore 2 Find and highlight a file 3 Press the key To copy a file click Copy Navigate to a location Click Paste To move a file click Cut Navigate to a location Click Paste To rename a file click Rename Type a name for the file Click Save To delete a file click D...

Page 127: ...at you hid 4 Press the key Show Hidden Related information Hide a file or folder 126 Open a password protected pdf file To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a pdf file when the Password protected document message ...

Page 128: ...heet click a spreadsheet cell Change the size of a column In a spreadsheet do one of the following To change the size of a column click the column label Click a size To view all the text in a column click the column label Click Fit To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet Click a size To change the column s...

Page 129: ...iew Text To view text and slides click View Both To view the presentation in its original format click View Slides Switch slides In a presentation press the key Next Slide or Prev Slide Rotate or zoom in to or out from a slide When viewing a presentation in slide view press the key To rotate a slide click Rotate To zoom in to or zoom out from a slide click Zoom In or Zoom Out To zoom back to the o...

Page 130: ...f you re downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again Related information Receive only the first section of long email messages A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone 1 To download the content click the skipped content bar 2 Click More A questio...

Page 131: ...the media file that s currently playing click the icon To fast forward or rewind a file on the progress bar slide your finger to the right or left Related information Supported audio and video file formats and extensions 135 Supported picture file extensions 136 Adjust the volume To increase the volume press the Volume Up key on the right side of your BlackBerry smartphone To decrease the volume p...

Page 132: ...ding on your BlackBerry smartphone model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your smartphone 1 Do one of the following On the home screen click the Media icon Press the key Media Options On the home screen or in the Applications folder click the Voice Notes icon Press the key Options 2 Change the Headset Music EQ fie...

Page 133: ...2 Press the key Media Options 3 Change the Close Media Player When Inactive field Turn on or turn off audio and video shortcuts By default your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play pause and skip audio and video files 1 On the home screen click the Media icon 2 Press the key Media Options 3 Select or clear the Allow Mute and Volume keys to control play pause and...

Page 134: ...r computer use the BlackBerry Desktop Software To download BlackBerry Desktop Manager from your computer visit www blackberry com desktop and select the appropriate option for your computer For more information about synchronizing files see the Help in the BlackBerry Desktop Software Related information Transfer files to and from your smartphone 134 Transfer files to and from your smartphone 1 Con...

Page 135: ...ou must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a dialog box appears on the screen 1 In the Accept connection request dialog box click Yes 2 In the Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that matches each file s type Supported audio and video file f...

Page 136: ...CP QCELP EVRC WAV PCM G711 U A GSM 610 MID Wave Synthesizer For information about media file extensions and media file formats for your smartphone visit www blackberry com docs smartphones and click Smartphones BlackBerry Smartphones Supported Media Related information Supported picture file extensions 136 Supported picture file extensions Depending on your BlackBerry smartphone model and wireless...

Page 137: ...t is currently playing press the key Repeat Current Song Playlist Album or All Songs To stop shuffling songs press the key Shuffle To stop repeating songs press the key Repeat Off Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card You create an automatic playlist by specifying criteri...

Page 138: ... the playlist press the key Remove OK 5 Press the key Save Rename or delete a playlist 1 On the Home screen click the Media icon Music icon 2 Click Playlists 3 Highlight a playlist 4 Press the key To rename the playlist click Rename Type a name for the playlist Click OK To delete the playlist click Delete Videos Related information Transfer files to and from your smartphone 134 Change the thumbnai...

Page 139: ...ep backlighting on when you play a video By default backlighting is designed to turn off after a period of time to conserve battery power You can change your media options so that backlighting stays on when you play a video 1 On the home screen click the Media icon 2 Press the key Media Options 3 Clear the Turn Off Auto Backlighting checkbox 4 Press the key Save To keep backlighting off while you ...

Page 140: ...lighting conditions the video light can improve the quality of videos that you record 1 On the Home screen click the Media icon Video Camera icon 2 Press the key Options 3 Select or clear the Video Light checkbox 4 Press the key Save Turn on or turn off auto focus 1 On the home screen click the Media icon Video Camera icon 2 Press the key 3 Select or clear the Auto focus option Change the video ca...

Page 141: ... recording a video 1 On the Home screen click the Media icon Video Camera icon 2 Press the key Options 3 Select the Image Stabilization checkbox 4 Press the key Save Change the location for storing videos that you take 1 On the home screen click the Media icon Video Camera icon 2 Press the key Options 3 If you have a media card inserted in your BlackBerry smartphone you can change the Store Videos...

Page 142: ... Take a picture 1 On the home screen click the Camera icon 2 If you have turned on digital zoom slide your finger up or down the screen to zoom in or out 3 Press the Right Convenience key The picture is saved to the Camera Pictures folder in the Pictures application To open the picture click the picture preview at the bottom of the screen Change the flash setting for pictures that you take 1 On th...

Page 143: ...res that you take The larger the picture is the more storage space the picture requires 1 On the home screen click the Camera icon 2 Press the key Options 3 Change the Image Size field 4 Press the key Save Related information View properties for a file 106 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture ...

Page 144: ...e picture on the screen after you take it until you press the key change the Picture Review field to Hold To prevent the picture from staying on the screen after you take it change the Picture Review field to Off 3 Press the key Save Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain ...

Page 145: ...information Transfer files to and from your smartphone 134 Pictures at a glance Use a picture as your smartphone wallpaper 1 On the home screen click the Media icon Pictures icon 2 Browse to a picture 3 Press the key Set As Wallpaper Related information My display changed 229 User Guide Media 145 ...

Page 146: ... or bmp files to the BlackBerry smartphone storage space or a media card 1 Open a picture attachment in a text message or highlight a picture on a webpage 2 Press the key Save Image Save View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence 1 On the home screen click the Media icon Pictures icon 2 Click a category 3 Press the key View Slide Show T...

Page 147: ...on 2 Press the key Add Folder 3 If necessary change the location that the folder is created in 4 Type a name for the folder 5 Click OK Voice notes Related information Transfer files to and from your smartphone 134 Record a voice note 1 On the home screen or in the Applications folder click the Voice Notes Recorder icon 2 Click the icon 3 Do any of the following To pause recording click the icon To...

Page 148: ...er left or right on the touch screen To seek the next or previous radio station click the or icon To move to a specific radio station tap the radio station frequency number In the Tune to Station dialog box slide your finger up or down to change the numbers Click OK Turn on or turn off scan mode When you turn on scan mode your BlackBerry smartphone will tune in to the first available radio station...

Page 149: ...n click Remove Station Sort favorite radio stations 1 On the home screen click the Media icon FM Radio icon 2 Click the Favorites icon at the bottom of the screen 3 Press the key To sort the radio stations by radio frequency click Sort by Frequency To sort the radio stations by name click Sort by Name Listen to FM radio on your speakerphone Before you begin To perform this task you must have wired...

Page 150: ...asn t removed IT policy rules from your smartphone you can use the BlackBerry Desktop Software to remove the IT policy rules For more information visit www blackberry com btsc and read KB18998 For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information Feature availa...

Page 151: ...are Related information About file encryption 306 The media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information Change th...

Page 152: ...erent location away from large metal objects I receive an error message after I rotate a picture Every time you rotate a picture your BlackBerry smartphone automatically tries to save the picture s new direction You might receive an error message if the picture is copyright protected over a certain file size or isn t in a JPG or PNG format If the picture isn t copyright protected and if you have a...

Page 153: ...hortcuts might not be available Try changing the typing input language If media shortcuts aren t working verify that you have turned on audio and video shortcuts in the Media options Related information Change an input or display language 223 Turn on or turn off audio and video shortcuts 133 User Guide Media 153 ...

Page 154: ...files application defines how your BlackBerry smartphone alerts you of phone calls messages reminders and browser content Your smartphone has a Normal profile and five other preloaded profiles Loud Medium Vibrate Only Silent and Phone Calls Only By default some of the settings in the preloaded profiles are based on the settings in the Normal profile For example when you change the ring tone in the...

Page 155: ...sic Find and click a song To use a voice note that you recorded click All Voice Notes Find and click a voice note To use a preloaded alert click All Alerts Find and click an alert 4 Press the key Save Related information I can t change the number of times that my smartphone rings 75 Add or delete a custom profile Add or delete a contact alert 156 Icons for sound and alert profiles 154 Add or delet...

Page 156: ...tact alert 4 In the Contacts field type the name of the contact 5 Click a contact 6 Change the ring tone and alert information for calls and messages 7 Press the key Save To delete a contact alert highlight the contact alert that you want to delete Press the key Delete Related information Icons for sound and alert profiles 154 Silence your smartphone 1 On the home screen click your Sound and Alert...

Page 157: ...er level for your smartphone is low or your smartphone is turned off and is charging You can t turn off the notification for the low battery power level The notification for charging turns off when you turn on your smartphone If your smartphone is turned off the LED changes to a solid green color when the battery is fully charged Related information Turn on flashing LED notification for wireless c...

Page 158: ...ber of vibrations that you set in your sound profile and there s no setting for the number of rings if you don t subscribe to voice mail Your smartphone vibrates or rings until the caller or the wireless network ends the connection My smartphone isn t ringing or vibrating when I receive a call or message Try the following actions On the home screen click your Sound and Alert Profiles icon Verify t...

Page 159: ...Browser How to Browser Browser at a glance User Guide Browser 159 ...

Page 160: ...close or switch between tabs With tabbed browsing you can open multiple webpages on your BlackBerry smartphone at the same time If you open a link in a message calendar entry or memo the link automatically opens in a new tab The more tabs you have open the more memory your smartphone uses Do one of the following To open a new tab in the browser press the key Tabs Click the New Tab icon To open a n...

Page 161: ...croll to the History section Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites contacts applications files podcast channels or media categories 1 Browse to a website or highlight the item that you want to create a shortcut for 2 Press the key Add to Home Screen To change the name of the shortcut type...

Page 162: ...stop zooming press the key End Zoom To return the picture to its original size press the key Play a media file on a webpage 1 On a webpage click a media file 2 Click Open Related information Supported audio and video file formats and extensions 135 Open play or download a file from a webpage You can download multiple files at once When you download a file the Downloads screen appears so that you c...

Page 163: ... address browse to a webpage To send a link or picture from a webpage highlight a link or picture 2 Press the key Send Page Address Send Link or Send Image Link 3 Click a message type To return to the browser after you send the message press the key Send a link or picture from a webpage 1 On a webpage pause on or highlight a link or picture 2 Press the key Send Link or Send Image Link 3 Click a me...

Page 164: ...k Bookmarks 3 Highlight a bookmark 4 Press the key To change a bookmark click Edit Change the bookmark Press the key Click Save To delete a bookmark click Delete Send a bookmark for a webpage 1 On the home screen click the Browser icon 2 Press the key Bookmarks 3 Highlight a bookmark 4 Press the key Send Link 5 Click a message type To return to the browser after you send the message press the key ...

Page 165: ...3 In the General section do one of the following To change the browser home page in the Home Page field type a web address To use your browser home page as the start page when you first open the browser change the Start Page field to Home Page 4 Press the key Save Change the font size for text on webpages 1 On the home screen click the Browser icon 2 Press the key Options 3 In the Web Content sect...

Page 166: ... Engine appears in the menu click New Search Engine Add If New Search Engine doesn t appear in the menu the website doesn t support this feature Set the character encoding for all webpages By default your BlackBerry smartphone uses the optimal character encoding for a webpage 1 On the home screen click the Browser icon 2 Press the key Options 3 In the Web Content section change the Default text en...

Page 167: ...prompt before your BlackBerry smartphone uses your wireless service provider s browser portal to stream media from the Internet select the Switching to Carrier Network for Streaming Media checkbox 4 Press the key Save Delete browser history 1 On the home screen click the Browser icon 2 Click History 3 Press the key Clear All Delete Delete browsing information Your BlackBerry smartphone saves some ...

Page 168: ... On the Home screen click the Browser icon 2 Press the key Options 3 In the Privacy Security section select the Enable Geolocation check box 4 Press the key Save When you visit a website that requests your location a dialog box appears If you select the Don t ask again for this website check box the website and the permissions that you set for it are saved in Geolocation Permissions in your browse...

Page 169: ...g 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Digest Strength Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digest algorithms The stronger the digest algorithm is the more secure your browsing experience is To accep...

Page 170: ...tificate are automatically added to the Default Client Certificates list in your TLS options You can manually add or change a website that is associated with a certificate 1 On the home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings TLS To manually associate a website with a certificate highlight the Default Client Certificates field Press the key Add Host...

Page 171: ...Berry Enterprise Server or the BlackBerry Internet Service MDS Hosts Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services Process SMSC Set whether your smartphone accepts push messages that are SMS based SMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from To accept browser push messages from...

Page 172: ... a new tab You might not have enough available memory on your BlackBerry smartphone Try the following actions Close a tab that you don t need Close other applications that don t need to be open Related information Close an app so that it is not running in the background 245 I receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks you can t stre...

Page 173: ... song or video file No browser is available on my smartphone Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry smartphone is connected to the wireless network Related information Turn on turn off or check the status of a network connection 257 User Guide Browser 173 ...

Page 174: ...e data if your smartphone is lost stolen or corrupted by an unforeseen issue About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages organizer data fonts saved searches and browser bookmarks using the BlackBerry Desktop Software For more information s...

Page 175: ...ur computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue If you change the same organizer data item on your BlackBerry smartphone and in the email application on your computer the organizer data on your computer takes precedence over the o...

Page 176: ...ate To move to the current date click Go To Today Schedule a meeting or an appointment Before you begin To invite participants to a meeting your work email account must use a BlackBerry Enterprise Server that supports this feature 1 On the Home screen click the Calendar icon 2 Press the key New Appointment 3 Type the meeting or appointment information To invite a participant to a meeting press the...

Page 177: ...iple email accounts you might have multiple calendars on your smartphone If you have multiple calendars on your smartphone you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider 1 On the Home screen click the Calendar icon 2 Press the key Select Calendar 3 Click a calendar Meetings Schedule a meeting or an appointment Befo...

Page 178: ... delegate it click Delegate 4 Do one of the following To send the response without adding comments click Send Response To add a comment to your response click Add Comments Type a comment Press the key Send Note If you delete a meeting invitation from the Messages application before you accept or decline it the meeting is deleted from the email application on your computer View your calendar when r...

Page 179: ...ontact your wireless service provider or administrator If you do not have the option to forward a meeting invitation you might be able to delegate a meeting invitation instead In a meeting or a meeting invitation press the key Forward Note If you forward a meeting invitation on behalf of the meeting organizer only the meeting organizer receives the recipient s response Delegate a meeting invitatio...

Page 180: ...ear the Show Free Time in Agenda View check box 3 Press the key Save Change options for reminders 1 On the Home screen click the Calendar icon 2 Press the key Options Calendar Display and Actions To change the snooze time for reminders change the Snooze field To change the default reminder time for calendar entries change the Default Reminder field 3 Press the key Save Related information Turn off...

Page 181: ...dar icon 2 Press the key Options Calendar Display and Actions 3 Select the Show Tasks check box 4 Press the key Save Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry smartphone If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar o...

Page 182: ... have a BlackBerry smartphone can enter the conference call meeting with the Join Now option if their smartphone supports this feature 1 In the meeting notes or in the meeting location field type CCP and the participant conference call bridge number Do not include spaces 2 Type a lowercase x Do not include spaces before or after the x 3 Type the participant access code Type a space after the parti...

Page 183: ...ocation Reminder and Notes fields and the Mark as Private checkbox when you change a recurring appointment or meeting Some characters in calendar entries don t appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents your computer might not support these characters On your computer verify that you are u...

Page 184: ...he Join Now option doesn t appear to enter the conference call in the meeting or meeting invitation click the conference call bridge number and access code that appear in either the Location field or the Notes section If the Join Now option appears but you re not able to join try increasing the default time that your smartphone waits before dialing an extension From the home screen press the key P...

Page 185: ... information Add a contact to your SIM card 185 Add a contact to your SIM card 1 In the contact list press the key SIM Phone Book 2 Press the key New 3 Type the contact information 4 Press the key Save Related information Add a contact 185 Copy contacts to and from SIM card The Copy All feature can be used to copy contacts from your SIM card to your contacts list A helpful feature when you are set...

Page 186: ...the field Press the key on the keyboard 5 Type the information that you want to add to the custom field 6 Press the key Save You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your computer For more information about synchronizing contact fields see the Help in the BlackBerry Desktop Software Add a pause or a wait to a phone number Use...

Page 187: ...so be able to search for contacts in your organization s contact list 1 On the home screen click the Contacts icon To search for a contact in your contact list type all or part of a contact s name To search for a contact in your organization s contact list click Remote Lookup Type all or part of a contact s name Click OK 2 Highlight a contact 3 Press the key To view information for a contact click...

Page 188: ...5 Find highlight and click a picture 6 If necessary move the crop box to the portion of the picture that you want to use 7 Press the key Crop Save 8 Press the key Save Related information My contact pictures keep changing 195 Change or delete a contact picture 1 On the Home screen click the Contacts icon 2 Highlight a contact 3 Press the key Edit 4 Highlight the contact picture To change the conta...

Page 189: ... beside a category 3 Press the key Save To remove a category from a contact task or memo clear the check box beside the category Create a category for contacts tasks or memos You can create categories to organize items in the Contacts application Tasks application and MemoPad 1 On the Home screen or in the Applications folder click the Contacts icon Tasks icon or MemoPad icon 2 Press the key Filte...

Page 190: ...key Options 2 If necessary click a calendar or contact list 3 Select the Wireless Synchronization checkbox 4 Press the key Save If you use the BlackBerry Internet Service you must use the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software Related information Some characters in calendar entries don t appear correctly after s...

Page 191: ...tion Some characters in calendar entries don t appear correctly after synchronization 183 Synchronize organizer data over the wireless network 175 Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the...

Page 192: ...martphone is associated with multiple email accounts you might have contacts from each email account on your smartphone For example if your smartphone is associated with a work email account and a personal email account you might be able to view your work contact list and your personal contact list on your smartphone For more information contact your wireless service provider View a different cont...

Page 193: ...s appear in all applications including the phone message list contact list and calendar 1 On the home screen or in a folder click the Options icon 2 Click Typing and Input Language 3 Change the Global Name Display field 4 Press the key Save View the number of contacts stored on your smartphone 1 On the Home screen click the Contacts icon 2 Press the key Options 3 Click a contact list The Number of...

Page 194: ... your wireless service provider s contact backup server To perform this task you will need to sign up for your wireless service provider s contact backup service and you must have backed up your SIM card phone book to your wireless service provider s contact backup server When you insert a new SIM card in your BlackBerry smartphone you can choose to replace or merge that SIM card s phone book with...

Page 195: ...ield in the email application on your computer Related information Create a custom contact field 186 My contact pictures keep changing The contact pictures in applications for example in the contacts application might change if you set more than one application on your BlackBerry smartphone to replace contact pictures Depending on how often or how many of your contact pictures are being replaced b...

Page 196: ...w time zone change the Auto Update Time Zone field to Prompt To have your smartphone update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On 4 Press the key Save Related information The time on my smartphone isn t correct 200 Display a second time zone on the clock You can show two times zones on the clock For example if you travel to a diffe...

Page 197: ...pplications folder click the Clock icon 2 Press the key Options 3 Change the When Charging field 4 Press the key Save Turn on the alarm 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key Set Alarm 3 Slide your finger to highlight On or Weekdays 4 Click OK At the top of the Home screen a clock indicator appears To set additional alarms or to set alarms for certa...

Page 198: ...k icon 2 Press the key Options 3 In the Bedside Mode section do any of the following To turn off the flashing LED notification select the Disable LED checkbox To turn off the connection to the wireless network so that your BlackBerry smartphone doesn t receive phone calls or messages select the Disable Radio checkbox To dim the screen select the Dim Screen checkbox To use a different sound profile...

Page 199: ...mer 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key Timer 3 Press the key Set Timer 4 Set the time 5 Click OK To start or stop the timer click the start stop icon To reset the timer click the reset icon The timer continues to count down after you exit the Clock application Change timer notification options 1 On the Home screen or in the Applications folder c...

Page 200: ...de changes to daylight saving time or has switched to a different time zone you might need to update the time zone data on your BlackBerry smartphone To update the time zone data press the key Get Time Zone Updates For this feature to be supported your wireless service plan must include data services such as email messages or browser service If your email account uses a BlackBerry Enterprise Serve...

Page 201: ...on click Add Task Type the task title and fill in the details such as the due date and recurrence To create a memo click New Memo Type a title and the memo 2 Press the key Save Send a task or memo 1 On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon 2 Highlight a task or memo 3 Press the key Forward As 4 Click a message type Change or delete a task or memo On the...

Page 202: ...d in progress or waiting click Open Change the Status field Press the key Save Hide completed tasks 1 On the Home screen or in the Applications folder click the Tasks icon 2 Press the key Hide Completed Show tasks in the calendar 1 On the Home screen click the Calendar icon 2 Press the key Options Calendar Display and Actions 3 Select the Show Tasks check box 4 Press the key Save User Guide Tasks ...

Page 203: ...e is lost stolen or corrupted by an unforeseen issue Synchronize organizer data over the wireless network Before you begin Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupte...

Page 204: ...rry smartphone and in the email application on your computer If you reconcile your email using wireless email reconciliation on your smartphone you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer take...

Page 205: ...s that you make in one application are made in all applications Categorize a contact task or memo 1 When you are creating or changing a contact task or memo press the key Categories 2 Select the check box beside a category 3 Press the key Save To remove a category from a contact task or memo clear the check box beside the category Create a category for contacts tasks or memos You can create catego...

Page 206: ...t appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click the application icon for an application that prompts you before you delete items 2 Press the key Options 3 If necessary click General Options 4 Clear the Confirm Delete checkbox 5 Press the key Save User Guide Tasks and memos 206 ...

Page 207: ...s These icons appear in the upper right corner of the screen when you type CAP lock capital letter lock Multi tap mode NUM lock number lock Current input language Alt mode Typing basics Copy and paste at a glance User Guide Typing 207 ...

Page 208: ...re using the reduced keyboard with multi tap turned on tap the key If necessary to see more symbols continue tapping through the keys and until you find the symbol Tap the symbol Type a special character or letter with an accent 1 Press and hold a letter key 2 In the pop up menu that appears tap the special character or the letter with an accent Hide the keyboard Your BlackBerry smartphone shows t...

Page 209: ... your BlackBerry smartphone displays one of three keyboard styles automatically based on the field that you type in and the orientation of your smartphone If you re using your smartphone in landscape view you can type using the full keyboard If you re using your smartphone in portrait view you can switch between the full keyboard and the reduced keyboard which you can use with either the SureType ...

Page 210: ...ress the key Save Related information I have no Advanced Style Options 216 Type text using the predictive input method When you are typing text do any of the following To select the highlighted suggestion and start typing a new word press the key on the keyboard To select the highlighted suggestion and continue typing click the word To ignore the suggestions keep typing Switch typing input methods...

Page 211: ...until run appears in the list You would then highlight run and press the key Type text using multi tap Before you begin To perform this task you must be using your BlackBerry smartphone in portrait view while using the reduced keyboard with the multi tap input method turned on If you re using the multi tap input method your smartphone doesn t display a list of suggested words You must press a key ...

Page 212: ...itivity field 4 Press the key Save Set the touch screen sensitivity You can set how sensitive the screen is to your touch 1 On the home screen or in a folder click the Options icon 2 Click Typing and Language Touchscreen Sensitivity If you want the screen to respond faster when you tap it change the Double Tap Interval field to a lower number If you want the screen to respond faster when you touch...

Page 213: ...tom dictionary press the key Edit Change the word Press the key on the keyboard To delete a word from the custom dictionary highlight the word Press the key Delete Stop adding items automatically to the custom dictionary 1 On the home screen or in a folder click the Options icon 2 Click Typing and Language Typing 3 For a keyboard click Advanced Style Options 4 Clear the Typing checkbox 5 Clear the...

Page 214: ...ons icon 2 Click Typing and Language Word Substitution 3 Press the key New 4 In the Replace field type the text to replace 5 In the With field do one of the following Type replacement text To insert a macro for example the current date or time press the key Insert Macro 6 Do one of the following To capitalize the entry exactly as you typed it change the Using field to Specified Case To capitalize ...

Page 215: ...rry smartphone doesn t recognize spelling suggestions when available appear in bold in the list that appears when you type 1 On the home screen or in a folder click the Options icon 2 Click Typing and Language Typing 3 For a keyboard click Advanced Style Options 4 Clear the Spelling checkbox 5 Press the key Save Change options for checking spelling You can change the type and length of words that ...

Page 216: ...u can check only the spelling of text that you type You can check spelling in English Afrikaans Arabic Catalan Croatian Czech Danish Dutch French German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese Romanian Russian Spanish Swedish and Turkish SureType technology doesn t recognize a word Use the list that appears when you type to help you build words that SureType technology doesn t r...

Page 217: ...If you change your smartphone typing style back to a typing style other than Direct Advanced Style Options becomes available again Related information Change your typing style 209 User Guide Typing 217 ...

Page 218: ...your BlackBerry smartphone to use the reduced keyboard or full keyboard by default when you use your smartphone in portrait view 1 On the home screen or in a folder click the Options icon 2 Click Typing and Language Keyboard 3 Change the Portrait Keyboard Type field 4 Press the key Save Show or hide the keyboard hide bar By default a bar above the touch screen keyboard allows you to quickly hide t...

Page 219: ...or in a folder click the Options icon 2 Click Typing and Language Keyboard 3 Change the Key Rate field 4 Press the key Save Turn on key tones 1 On the home screen or in a folder click the Options icon 2 Click Typing and Language Keyboard 3 Select the Key Tone checkbox 4 Press the key Save Show or hide key indicators By default when you tap a key on the touch screen keyboard a dialog box briefly ap...

Page 220: ...l Sensitivity field 4 Press the key Save Set the touch screen sensitivity You can set how sensitive the screen is to your touch 1 On the home screen or in a folder click the Options icon 2 Click Typing and Language Touchscreen Sensitivity If you want the screen to respond faster when you tap it change the Double Tap Interval field to a lower number If you want the screen to respond faster when you...

Page 221: ... Verify that you didn t delete the application that you assigned to the key User Guide Keyboard 221 ...

Page 222: ...www blackberry com desktop and select the appropriate option for your computer Connect your smartphone to your computer and open the BlackBerry Desktop Software For more information about adding typing input and display languages see the Help in the BlackBerry Desktop Software Related information I can t find a display language on my smartphone 224 Delete a language from your smartphone You can de...

Page 223: ... set in the Input Language field 1 On the home screen or in a folder click the Options icon 2 Click Typing and Language Language To switch the typing input language by holding the key and pressing the key change the Shortcut Keys field to Alt Enter To switch the typing input language by holding the key and pressing the key change the Shortcut Keys field to Shift Space 3 Press the key Save To turn ...

Page 224: ...ge 5 Click Save Troubleshooting Language Some characters don t appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that s associated with your BlackBerry smartphone might not support the characters For more information contact your wireless service provider or administrator I can t find a display language on my smartphone If you can t find a display la...

Page 225: ... To change the brightness of the backlight for the screen change the Backlight Brightness field To change the length of time that the backlight stays on when you re not touching your BlackBerry smartphone change the Backlight Timeout field To stop the backlight from adjusting to lighting conditions clear the Automatically Dim Backlight checkbox 4 Press the key Save Related information The screen t...

Page 226: ...electing Manage Panels from the Home screen menu Show hide or find an application icon Depending on your theme you might not be able to hide some application icons You can also hide optional BlackBerry Device Software updates On the home screen or in a folder do any of the following To see all your application icons on the navigation bar click All To hide an application icon highlight the icon Pre...

Page 227: ...ders you create 1 On the home screen press the key Options 2 Change the Downloads Folder field 3 Press the key Save Add rename or delete a folder on the home screen On the home screen do one of the following To add a folder press the key Add Folder Type a name for the folder Click Add To rename a folder highlight a folder Press the key Edit Folder Type a name for the folder Click Save To delete a ...

Page 228: ...g when you touch and hold your finger on the screen 1 On the home screen or in a folder click the Options icon 2 Click Typing and Language Touchscreen Sensitivity 3 Clear the Open Pop up Menu on Touch hold checkbox 4 Press the key Save Turn on flashing LED notification for wireless coverage 1 On the home screen or in a folder click the Options icon 2 Click Display Screen Display 3 Select the LED C...

Page 229: ...icators words and icons appear Themes might be preloaded on your smartphone You might also be able to download themes from the BlackBerry App World Change themes 1 On the home screen or in a folder click the Options icon 2 Click Display Screen Display 3 In the Theme section click a theme 4 Click Activate To delete a theme click the theme Click Delete Related information My display changed 229 Trou...

Page 230: ...me that the backlight stays on when you aren t touching your smartphone Related information Set options for backlighting 225 A pop up menu appears when I touch the screen When you touch and hold your finger on the screen for a certain amount of time a pop up menu appears to provide a quick way to select common menu items You can turn off pop up menus or change the touchscreen sensitivity options t...

Page 231: ... Options icon 2 Click Device Location Settings To turn off location aiding in the Location Aiding section change the Setting field to Disabled To turn off location aiding while roaming in the Location Aiding section change the Setting field to Disabled While Roaming To turn off location data in the Location Data section change the Setting field to Disabled To turn off location data while roaming i...

Page 232: ...or might be able to track the location of your BlackBerry smartphone For more information contact your administrator 1 On the home screen or in a folder click the Options icon 2 Click Device Location Settings 3 Change the Location Services field to Location Off 4 Press the key Save Get your GPS location Before you begin Depending on your wireless service provider and wireless network this feature ...

Page 233: ...indoors move close to a window If you paired your smartphone with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on If you are using GPS technology for the first time wait a short period of time for your smartphone to get your GPS location If your email account is associated with a BlackBerry Enterprise Server your administrator can add the IT policy rule...

Page 234: ...ace your smartphone on a flat surface or hold it horizontally View location on a map from the compass You can view the compass and your location on a map at the same time 1 On the home screen or in the Applications folder click the Compass icon 2 Press the key Location on Map To return to the Compass application press the key Close Navigate to a destination Before you begin In order to perform thi...

Page 235: ...ibration 3 Flip and tilt your BlackBerry smartphone until it vibrates Change options for the compass 1 On the home screen or in the Applications folder click the Compass icon 2 Press the key Options To change the way latitude and longitude coordinates are displayed change the Location LAT LON display format field To change where the compass points change the Magnet True North field 3 Press the key...

Page 236: ...Calibrate the compass manually 235 User Guide Compass 236 ...

Page 237: ...set the Start field to Find Location In the Find a store café etc field type the information for the location or contact Press the key Click a location or contact To specify a new location by typing the address set the Start field to Find Location In the Find an address field type the address Press the key Click the location To specify a favorite location set the Start field to From Favorites In t...

Page 238: ...he following To send a location you are viewing on a map press the key To send a location that s in a list such as your list of favorite locations go to the list Highlight the location Press the key 2 Click Send Location 3 Click a message type Copy a location 1 Do one of the following To copy a location you are viewing on a map press the key To copy a location that s in a list such as your list of...

Page 239: ...avorite locations on a map You can view all of your favorite locations on a map or you can pick and choose which favorite locations are displayed 1 On the home screen click the Maps icon 2 Press the key Favorites 3 Do one of the following To show all favorite locations select the Show All Favorites on the Map checkbox To remove favorite locations from a map clear the Show All Favorites on the Map ...

Page 240: ...p the icon 3 Do one of the following To sort promotions by distance from your current location select Sort from my location To sort promotions by distance on the map you re vieweing select Sort from map center To view the location of the deals on the map select View All on Map To remove promotion markers from a map press the key Clear Map Depending on your wireless service provider this feature mi...

Page 241: ... To call the business select Call Personalize Maps Change the units of measure for maps 1 On a map press the key Options 2 Click Set Global Map Services 3 Change the System of Measurement field 4 Press the key Save Change the font settings for maps If you change the font settings for maps your font settings for all other applications do not change 1 On a map press the key Options 2 Click Set Globa...

Page 242: ...ff automatically after a specified time to conserve battery power You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage 1 On the home screen click the Maps icon 2 Press the key Options 3 Change the Backlight Timeout When Battery Level field 4 Press the key Save Related information Set options for ba...

Page 243: ... If you paired your smartphone with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on If you are using GPS technology for the first time wait a short period of time for your smartphone to get your GPS location If your email account is associated with a BlackBerry Enterprise Server your administrator can add the IT policy rule to your smartphone that turns...

Page 244: ...ated information Tips and shortcuts 43 Close an app so that it is not running in the background 245 Keep an application running in the background and switch to another application 244 Keep an application running in the background and switch to another application To switch to another application press and hold the key until the application switcher appears Click an application icon If the applicat...

Page 245: ... information Keep an application running in the background and switch to another application 244 About multitasking 244 Require your smartphone password before adding an app Before you begin To perform this task you must have set a BlackBerry smartphone password 1 On the home screen or in a folder click the Options icon 2 Click Security Password 3 Select the Prompt on Application Install check box...

Page 246: ...se Sizes Troubleshooting Applications I can t add update or return to the previous version of an app If your email account uses a BlackBerry Enterprise Server your organization might not permit you to add or update smartphone apps For more information contact your administrator Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network Verify that your sm...

Page 247: ...nd cause Possible solution Error 101 Application error Error 102 Java file error Error 106 Graphics system error Error 205 Security service error Error 502 Process terminated error Error 503 Data corruption issue Error 504 Data corruption issue Error 505 BlackBerry Device Software update error Error 507 Application file error Error 508 Invalid object found Error 512 System error Error 523 BlackBer...

Page 248: ...rdware or system issue Contact your wireless service provider Error 513 User attempted to reset the smartphone after exceeding the maximum number of permitted password attempts When this error occurs all of your smartphone data is deleted to prevent unauthorized access to your information If your email account uses a BlackBerry Enterprise Server your administrator might be able to change options t...

Page 249: ...pen the BlackBerry Desktop Software 3 In the BlackBerry Desktop Software click Update 4 To download the most recent version of your BlackBerry Device Software click Get update 5 Do any of the following To keep a backup file of your smartphone data and settings select the Back up your device data checkbox This backup file is restored to your smartphone after the software reload finishes If you don ...

Page 250: ...instead of creating a new BlackBerry ID You can log in to both a tablet and a smartphone using the same BlackBerry ID If you re using an older BlackBerry smartphone you might be able to create a BlackBerry ID from within an app that supports BlackBerry ID or you can create a BlackBerry ID by visiting www blackberry com blackberryid Related information About downloading apps with the BlackBerry App...

Page 251: ... a BlackBerry smartphone running BlackBerry 7 Depending on the app you can also change your information from inside an app that uses BlackBerry ID 1 Do one of the following From a computer visit www blackberry com blackberryid On the home screen of your BlackBerry smartphone click Options Device BlackBerry ID 2 Complete the instructions on the screen User Guide BlackBerry ID 251 ...

Page 252: ...to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Update the BlackBerry Device Software You can use your BlackBerry smartphone when you download the BlackBerry Device Software but not while you install the software During the installation process your smartphone might reset or display a white screen Do not remove the battery while the update is in pro...

Page 253: ...e storage space to update the BlackBerry Device Software 254 BlackBerry Device Software 252 Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets you might not be able to perform this task 1 On the home screen or in a folder click the Options icon 2 Click Device Soft...

Page 254: ...er time Depending on your wireless service provider you might not be able to update your BlackBerry Device Software at certain times of the day when there is a greater volume of network traffic Try visiting your wireless service provider s website as you might be able to update your BlackBerry Device Software from the website If your work email account is associated with a BlackBerry Enterprise Se...

Page 255: ...rting the battery see the printed documentation that came with your BlackBerry smartphone or visit www blackberry com docs smartphones and see the Start Here guide for your smartphone Related information Tips Freeing space to optimize your smartphone s performance 47 View the amount of available storage space on your smartphone 307 Close an app so that it is not running in the background 245 User ...

Page 256: ...kBerry smartphone model to connect to those networks For more information about the wireless networks that your smartphone connects to see the Safety and Product Information booklet for your smartphone 1 On the home screen or in a folder click the Options icon 2 Click Device About Device Versions The types of networks your smartphone can connect to are listed in the brackets after your smartphone ...

Page 257: ...formation see the Safety and Product Information booklet for your BlackBerry smartphone On the home screen click the connections area at the top of the screen or click the Manage Connections icon To turn on airplane mode click All Off To turn off airplane mode click Restore Connections Related information Turn on or turn off data service or set roaming options 258 Turn on turn off or check the sta...

Page 258: ...hange the Network Selection Mode field to Automatic Related information I can t connect to the mobile network 262 Turn on or turn off data service or set roaming options Depending on your wireless service plan you might be able to turn off data service email messages PIN messages text messages with attachments and browser service on your BlackBerry smartphone so that only phone and basic text mess...

Page 259: ...ding on your wireless service plan this feature might not be supported 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Mobile Network 3 Press the key My Preferred Network List 4 Press the key Add Network To scan for a wireless network to add click Select From Available Networks Click a wireless network C...

Page 260: ...ection speed for the wireless network A faster connection speed requires more battery power Depending on your wireless service provider you might not be able to change the connection speed for the wireless network 1 On the Home screen click the Manage Connections icon 2 Click Networks and Connections Mobile Network 3 Change the Network Mode field 4 Press the key Close Related information I can t c...

Page 261: ...ss coverage where some features aren t available you might only be able to make a phone call or send and receive text messages You can call only emergency numbers You re in an area of no wireless coverage The connection to the mobile network is turned off You re connected to a Wi Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connecti...

Page 262: ... provider s network again If you set a specific speed for wireless network connections verify that you re in a wireless coverage area that supports the connection speed If you have a Wi Fi enabled smartphone and your wireless service provider supports Wi Fi verify that your connection preference isn t set to Wi Fi Only Related information Turn on or turn off data service or set roaming options 258...

Page 263: ...one can connect to are listed in the brackets after your smartphone model Turn on turn off or check the status of a network connection You should keep network connections turned off in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry smartphone On the home screen click the connections area at the top of t...

Page 264: ...twork 3 If you want to connect to a public hotspot or to a Wi Fi network that does not require authentication select the Show Open networks only checkbox 4 Click the Wi Fi network that you want to connect to 5 If the Wi Fi network requires authentication type the password for the network The name of the Wi Fi network appears at the top of the home screen Related information I can t connect to a Wi...

Page 265: ...etwork click Edit Change the options Click Save To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved networks click Move Click a new location To delete the saved network click Delete Related information Options for saved Wi Fi networks 266 Prevent your smartphone from connecting to a saved Wi Fi network 1 On the home screen click the connect...

Page 266: ...et whether your BlackBerry smartphone receives a routable IP address a subnet mask DNS settings and a gateway address from the Wi Fi network Allow inter access point handover Set whether your smartphone remains connected to the Wi Fi network when you move between wireless access points VPN profile If necessary set a VPN profile to use with the saved Wi Fi network IP Address Type the IP address for...

Page 267: ... the Wi Fi network Username If necessary type the user name that you use to connect to the Wi Fi network Password If necessary type the password that you use to connect to the Wi Fi network CA certificate Set the root certificate that your smartphone should use to verify that it s connecting to the correct Wi Fi network Client certificate Set the authentication certificate that your smartphone sho...

Page 268: ...g and you subscribe to this service you can make and receive calls over the Wi Fi network You can use the Wi Fi network to make and receive calls in areas where you have a Wi Fi connection to the Internet even if you have limited or no mobile network coverage For more information about Wi Fi calling contact your wireless service provider Change your Wi Fi calling preferences 1 On the home screen c...

Page 269: ...scription USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry smartphone Bluetooth Set whether third party applications can use Bluetooth connections Phone Set whether third party applications can make calls or access call logs Location Data Set whether third party applications can use your GPS location ...

Page 270: ... to connect to a weak signal 3G 4G H EDGE GPRS NXTL MIKE or NTWK You re connected to a mobile network and you can access features such as email messaging and Internet browsing If you don t see one of the indicators you might be in an area of reduced wireless coverage where some features aren t available you might only be able to make a phone call or send and receive text messages You can call only...

Page 271: ...at options to use for a home network refer to the information that came with your router for an enterprise Wi Fi network talk to your administrator for a public hotspot refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect If you switched Wi Fi networks manually switch to another Wi Fi network or set your smartphone to s...

Page 272: ...nistrator Related information Connect to a Wi Fi network manually 264 Connect to a Wi Fi network 264 Turn on turn off or check the status of a network connection 257 My smartphone drops calls made using Wi Fi calling You can only make calls using Wi Fi calling if your BlackBerry smartphone is connected to a Wi Fi network To avoid dropped calls your smartphone plays a warning tone when you are maki...

Page 273: ...our Mobile Hotspot session resumes when your call ends While Mobile Hotspot mode is turned on you might not be able to send messages from your smartphone Messages you send while your smartphone is in Mobile Hotspot mode are sent after you turn off Mobile Hotspot mode Before you use your smartphone in Mobile Hotspot mode read the latest safety and product information at www blackberry com docs smar...

Page 274: ...ted to your mobile hotspot you could play a game together If your BlackBerry smartphone uses a BlackBerry Enterprise Server depending on the options your administrator sets you might not be able to exchange data with connected devices 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Mobile Hotspot Connect...

Page 275: ...Networks and Connections Mobile Hotspot Connections Options 3 Change the Auto Shutoff Timer field Prevent additional devices from connecting to your mobile hotspot 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Mobile Hotspot Connections 3 Select the Don t allow any more devices to connect checkbox View...

Page 276: ...d to the mobile network by checking that the indicator appears in the connections area at the top of the home screen Verify that your wireless service plan is set up to use Mobile Hotspot mode For more information contact your wireless service provider If you are roaming on the Mobile Network Options screen verify that the Data Services field and the While Roaming field are set to On Related infor...

Page 277: ...ou turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled device Bluetooth status indicators appear at the top of the Home screen Turn on or turn off Bluetooth technology If you try to perform an action using Bluetooth technology you may be prompted to turn on Bluetooth technology In some cases such as when using NFC technology your BlackBerry smar...

Page 278: ...enabled device Before you begin To perform this task Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range Your BlackBerry smartphone will usually stay connected to a ...

Page 279: ...ion Set which contacts are available to share with a Bluetooth enabled car kit 282 I can t share contacts with a paired Bluetooth enabled device 287 I can t share contacts with a paired Bluetooth enabled device 287 I lose my connection with a Bluetooth enabled car kit 286 Set which contacts are available to share with a Bluetooth enabled car kit 282 Send a file Before you begin To send a video the...

Page 280: ...nections 3 Highlight a paired Bluetooth enabled device To rename the device press the key Device Properties In the Device Name field change the name for the Bluetooth enabled device Press the key Save To delete the device press the key Delete Device Make your smartphone discoverable If you make your BlackBerry smartphone discoverable other Bluetooth enabled devices can detect your smartphone 1 On ...

Page 281: ...andsfree HFP This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile Headset HSP This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets that support the Headset profile Message Access Profile MAP This profile allows you to use a Bluetooth enabled car kit with your BlackBerry sma...

Page 282: ...uetooth enabled car kit 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections 3 Press the key Options To prevent your BlackBerry smartphone from sharing contacts with a Bluetooth enabled device in the Contacts Transfer field click Disabled To allow your smartphone to share all contacts wi...

Page 283: ...icon 2 Click Networks and Connections Bluetooth Connections 3 Press the key Options 4 Set the Allow outgoing calls field to Never or If Unlocked 5 Press the key Save Change the pairing name for your BlackBerry smartphone 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections 3 Press the ke...

Page 284: ...th your car kit 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections 3 Press the key MAP Options 4 Select the checkbox beside one or more message types Encrypt data that you send or receive using Bluetooth technology Before you begin To perform this task the paired Bluetooth enabled devi...

Page 285: ...ck Add New Device Click Listen Bluetooth enabled devices can detect your smartphone for 2 minutes If the Bluetooth enabled device uses a battery connect it to a power source Depending on the device if the battery power is too low the device may be unable to pair Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device On the home screen click the conne...

Page 286: ... send or receive is a file type that s supported by BlackBerry smartphones Verify that the file that you re trying to send is a file that you have added to your smartphone and that the file is not protected by copyright or DRM If you re trying to send a file to or receive a file from a specific application verify that the application is installed on your smartphone If you can t find a file that wa...

Page 287: ...turned on Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device Verify that in the Bluetooth options the Contacts Transfer field is not set to Disabled Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile For more information about supported profiles see the documentation that c...

Page 288: ... back of your smartphone against an NFC enabled access point or NFC enabled electronic payment terminal subject to applicable terms and conditions from the particular vendor To use NFC technology on your smartphone your smartphone must be within approximately 0 78 in 2 cm of the NFC enabled smartphone NFC enabled electronic payment terminal smart accessory NFC enabled access point or smart tag tha...

Page 289: ...multiple picture files find and highlight the files you want to send 2 Align the back of your BlackBerry smartphone with an NFC enabled device 3 If necessary click Send Send contact cards using BlackBerry Tag You can send a contact card from your BlackBerry smartphone to another NFC enabled device or simultaneously exchange contact cards between two NFC enabled BlackBerry smartphones Contact cards...

Page 290: ...ick a smart tag To delete a saved smart tag in the Applications folder click the Smart Tags icon Highlight a smart tag Press the key Delete Create a smart tag 1 In the Applications folder click the Smart Tags icon 2 Press the key Create Tag To create a smart tag that presents the option to visit a webpage in the Type drop down list click Web In the Name field type a name In the URL field type a we...

Page 291: ...r any of the fields 5 Click Save Display a smart tag as a QR code If you want to share a smart tag with a device that is not NFC enabled you can temporarily display the smart tag as a QR code on your BlackBerry smartphone for the device to scan 1 In the Applications folder click the Smart Tags icon 2 Highlight a smart tag 3 Press the key Show as Barcode Save a QR code as a smart tag When you scan ...

Page 292: ...th enabled device that does not have NFC you can copy the Bluetooth enabled device s pairing information from your smartphone to a writeable smart tag The next time you want to pair an NFC enabled device with the Bluetooth enabled device you can do so by tapping the writeable smart tag 1 On the home screen click the connections area at the top of the screen or click the Manage Connections icon 2 C...

Page 293: ...home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Near Field Communication 3 Clear the Prompt Before Sending Content or Prompt Before Receiving Content checkbox 4 Press the key Save To turn on the prompts again select the Prompt Before Sending Content or Prompt Before Receiving Content checkbox Play a sound alert w...

Page 294: ...t Tags application isn t running If the Smart Tags application is open you can t make payment transactions using NFC technology Related information Turn on or turn off NFC technology 288 I can t send or receive files If you re trying to send a file as an attachment your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterpri...

Page 295: ...verify that the application is installed on your smartphone If you can t find a file that was sent to you check the folder that matches the file type of the sent file Files sent to your smartphone are stored in the folder that matches each file s type For example if you receive a picture the picture is saved in the pictures folder of your smartphone or media card depending on your smartphone s set...

Page 296: ...nected to the same Wi Fi as the device you want to share media files with When you turn on file sharing your smartphone appears on the Wi Fi network but you have to allow access to your shared media files to devices on your network before your shared files are detected 1 On the home screen click the Media icon 2 Press the key Media Server 3 Select the File Sharing checkbox 4 When the file sharing ...

Page 297: ...currently active press the key Delete Selected Device Select the types of media files that you share using the media server 1 On the home screen click the Media icon 2 Press the key Media Server 3 Click Preferences 4 Select or clear the checkbox beside each type of media file that you want to start or stop sharing Change the display name of the media server The display name that you assign to your...

Page 298: ...e dock charger or charging pod If you remove your smartphone from the dock charger or charging pod while the configuration screen is displayed on your smartphone the configuration screen will remain open 1 In the Smart dock dialog box click Configure 2 In the Dock Name field type a name for your dock profile To turn on an application when you connect your smartphone in the Start Application drop d...

Page 299: ...tooth technology turns on or turns off when you connect your smartphone 1 On the home screen or in a folder click the Options icon 2 Click Device Smart Accessories 3 Click a dock profile 4 Change the dock settings 5 Press the key Save Delete a saved dock profile 1 On the home screen or in a folder click the Options icon 2 Click Device Smart Accessories 3 Highlight a dock profile 4 Press the key De...

Page 300: ...ays and weekends 5 Press the key Save Turn off your smartphone Depending on your theme the location or name of the Power Off icon might differ from the location or name in this task If you haven t set your BlackBerry smartphone to turn on and turn off automatically at specific times press and hold the key If you have set your smartphone to turn on and turn off automatically at specific times on th...

Page 301: ...e monitors the battery strength When your battery strength starts getting low the application automatically adjusts some options in the phone Some options the phone adjusts to extend battery strength include Reducing the brightness of the backlight to its lowest level Reducing the length of time before the backlight turns off Turning on the option to automatically dim the backlight Reducing the se...

Page 302: ...o much battery power or stops responding To conserve battery power you can close or remove these applications 1 On the home screen or in a folder click the Options icon 2 Click Device Application Monitoring Mode 3 Select or clear the Turn on Application Monitoring checkbox User Guide Power and battery 302 ...

Page 303: ...ted Turn on or turn off media card support When you turn off media card support your BlackBerry smartphone can t access the files that are on your media card This might be useful if you want to make sure that your files are saved to your smartphone s built in media storage rather than your media card 1 On the home screen or in a folder click the Options icon 2 Click Device Storage 3 Select or clea...

Page 304: ...on click Device Switch Using a Media Card Save Data To back up smartphone data including email select the Save emails checkbox To back up smartphone data excluding email clear the Save emails checkbox 3 Click Continue 4 To set a password for your data in the Password field enter a password 5 In the Confirm field re enter the password 6 Click Save Related information Restore smartphone data from yo...

Page 305: ...he data that s saved to your media card or built in media storage is deleted Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 1 On the home screen ...

Page 306: ...r on your media card You can set encryption to include or exclude your contacts If you turn on encryption for contacts and you receive a call when your smartphone is locked the encrypted contact information doesn t appear on the screen 1 On the home screen or in a folder click the Options icon 2 Click Security Encryption 3 To encrypt data and files on your smartphone in the Device Memory section s...

Page 307: ...ctions Verify that your media card is inserted in your BlackBerry smartphone correctly For more information about inserting a media card into your smartphone see the printed documentation that came with your smartphone In your media card options verify that media card support is turned on In your media card options if there s a message to format your media card disconnect your smartphone from your...

Page 308: ...y that you have deleted contacts that are already in your organization s contact list Verify that you have deleted media files from your smartphone If you recently updated your BlackBerry Device Software over the wireless network verify that you have deleted the previous version of the BlackBerry Device Software Verify that you have cleared the browser cache Related information Tips Freeing space ...

Page 309: ...e your search terms To stop a search press the key twice Related information Change what happens when you type on the Home screen Search for an item using voice enabled search Before you begin Voice enabled search might not be available in all languages To complete this task your BlackBerry smartphone must be connected to the wireless network 1 On the home screen click the icon 2 Click the icon 3 ...

Page 310: ...es on your BlackBerry smartphone You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature On the home screen click the Messages icon To search for messages based on the subject highlight a message Press the key...

Page 311: ...our smartphone should search in for the name or email address Subject Specify one or more words that your smartphone should search for in the subject of messages Message Specify one or more words that your smartphone should search for in the body of messages Include Encrypted Messages Specify whether your smartphone searches encrypted messages plain text messages and digitally signed messages Serv...

Page 312: ...the message search results the message is also deleted from your message inbox or the email application on your computer View change or delete a saved search 1 On the home screen click the Messages icon 2 Press the key Search by Advanced 3 Press the key To view a list of saved searches click Recall To change a saved search click Recall Highlight a search Press the key Edit Search Change the search...

Page 313: ...nization s contact list to your contact list click Add to Contacts To add all of the contacts from your organization s contact list to your contact list click Add All to Contacts To view the next 20 matches in your organization s contact list click Get More Results To narrow search results when a contact s name has multiple matches highlight a contact s name Click Resolve To delete the search resu...

Page 314: ...Related information Turn on turn off or check the status of a network connection 257 User Guide Search 314 ...

Page 315: ... address and password to log in to any BlackBerry product or service that supports BlackBerry ID If you exceed the number of allowed attempts to log in using BlackBerry ID wait for the security lockout to end before you try to log in again To reset your BlackBerry ID password visit www blackberry com blackberryid Password Keeper You can use the Password Kepper to store password information such as...

Page 316: ...ord by deleting all your smartphone data Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue 1 On the home screen or in a folder click the Options ico...

Page 317: ...ions that your administrator sets you might not be able to perform this task For more information contact your administrator If you set a BlackBerry smartphone password you can set your smartphone to lock automatically after a certain period of time or when you insert your smartphone into a holster 1 On the home screen or in a folder click the Options icon 2 Click Security Password To change the a...

Page 318: ...iated with your smartphone remain and may continue to affect the features and settings that are available on your smartphone Parental Controls About Parental Controls Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are used With Parental Controls you can block content turn features on or off and decide what types of communication are ...

Page 319: ...Facebook checkbox The Facebook option and the Twitter option work together You must either allow or restrict access to both applications If you select or clear the checkbox for one option the setting is automatically applied to the other option To allow access to Twitter select the Twitter checkbox To allow picture taking select the Camera checkbox To allow access to BlackBerry Messenger select th...

Page 320: ...sword information Press the key Save To change a password highlight a password Press the key Open Change the password information Press the key Save To delete a password highlight a password Press the key Delete Change the Password Keeper password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the key Change Password Set a limit for password attempts in t...

Page 321: ...eeper again select the Show Password checkbox 3 Press the key Save Generate a random password 1 On the home screen or in the Applications folder click the Password Keeper icon 2 If necessary change the criteria for generating random passwords by doing any of the following Press the key Options Change the Length field Press the key Options Select or clear the Include Alpha Include Numbers or Includ...

Page 322: ...dia card You can set encryption to include or exclude your contacts If you turn on encryption for contacts and you receive a call when your smartphone is locked the encrypted contact information doesn t appear on the screen 1 On the home screen or in a folder click the Options icon 2 Click Security Encryption 3 To encrypt data and files on your smartphone in the Device Memory section select the En...

Page 323: ...ion checkbox 4 Press the key Save Generate an encryption key Before you begin To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you can t send or receive work email messages regenerating an encryption key might help resolve the issue 1 On the home screen or in a folder click the Options...

Page 324: ...our BlackBerry smartphone Examples of sensitive data include sensitive data in the cache for the key store browser unencrypted data from email messages LDAP authentication passwords and data from certificate and key searches When memory cleaning is turned on the memory cleaning application is designed to delete sensitive data automatically in the following situations When you insert your smartphon...

Page 325: ...tive application data from the temporary smartphone memory 1 On the home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Memory Cleaning 3 To delete sensitive data for all applications in the Memory to Clean section click Clean Create a shortcut for the memory cleaning application 1 On the home screen or in a folder click the Options icon 2 Click Security A...

Page 326: ...keys When you view the details for a certificate or key you can view the trust status of the item Depending on your adminstrator you can change the trust status of a certificate or PGP key A certificate can be explicitly trusted the certificate itself is trusted implicitly trusted the root certificate in the certificate chain is trusted on your BlackBerry smartphone or not trusted the certificate ...

Page 327: ...ou Related information I can t download a certificate Download a personal PGP key from the PGP Universal Server 1 On the home screen or in a folder click the Options icon 2 Click Security PGP 3 Press the key Download Keys Import a certificate or PGP key that is saved on your smartphone 1 On the home screen or in a folder click the Media icon or Files icon 2 Find and click a certificate or PGP key ...

Page 328: ...r PGP key To send a certificate or PGP key press the key Send via Email or Send via PIN To delete a certificate or PGP key press the key Delete View details for a certificate or PGP key 1 On the home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates or PGP keys 3 Click a certificate or PGP key View one type of certificate or PGP key 1 On the home...

Page 329: ...red on your BlackBerry smartphone or a smart card The certificate chain or PGP key is trusted and valid and the revocation status is good The revocation status is unknown or a public key is weak The certificate a certificate in the certificate chain or the PGP key is untrusted revoked expired not valid or can t be verified Status indicators for certification authority profiles Indicator Descriptio...

Page 330: ...lick the Options icon 2 Click Security Advanced Security Settings Certificates or PGP keys 3 Highlight a certificate or PGP key 4 Press the key Trust or Distrust 5 If you are trusting a certificate with a certificate chain do one of the following To trust only the highlighted certificate click Selected Certificate To trust the highlighted certificate and all the other certificates in the chain cli...

Page 331: ...te Certificate Hold You want to revoke the certificate temporarily PGP key revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons Superseded A new PGP key is replacing an existing PGP key Key Compromise A person who is not the key subject might have discovered the private key value Key Retired The PGP key is no longer used User ID Invalid T...

Page 332: ...Berry smartphone uses the subject as the name for the certificate or PGP key Add an email address to a certificate 1 On the home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates 3 Press the key Show Others Certificates 4 Highlight a certificate 5 Press the key Associate Addresses 6 Press the key Add Address 7 Do one of the following Click a cont...

Page 333: ...GP public keys from the PGP Universal Server Certificate servers Add or delete a certificate server 1 On the home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificate Servers To add a new certificate server press the key New Server Add the connection information for the certificate server Press the key Save To delete a certificate server highlight a ...

Page 334: ...Port Type the port number for your organization s network The default port number is 389 Authentication Type Specify whether you must log in to the server Connection Type Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection to connect to the server Send connection information for a certificate server 1 On the home screen or in a folder click the Options icon 2 Clic...

Page 335: ...martphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Change the key store password 1 On the home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Key Stores 3 Press the key Change Key Store Password Synchronize the key store password with the smartphone password If you synchronize the key store password with your BlackBerry sm...

Page 336: ...ator 1 On the home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Key Stores 3 Change the Certificate Service field 4 Press the key Save Turn off automatic backup and restore of key store data By default items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data For security reasons if yo...

Page 337: ... key operations such as verification and encryption use the public certificates on your smartphone If you use a smart card certificate to authenticate with your smartphone after you connect your smart card reader to your smartphone your smartphone requests authentication from the smart card each time that you unlock your smartphone You can install multiple smart card drivers on your smartphone inc...

Page 338: ...ons icon 2 Click Security Password 3 If necessary change the User Authenticator field to Smart Card 4 Select the Lock On Card Removal checkbox 5 Press the key Save Related information I can t unlock my smartphone using my smart card 346 About smart password entry If you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric you might be able to use sm...

Page 339: ...icon 2 Click Security Smart Card 3 Clear the LED Session Indicator checkbox 4 Press the key Save To turn on notification for smart card connections select the LED Session Indicator checkbox Prerequisites Using authentication certificates Your BlackBerry smartphone must have the correct smart card driver and smart card reader driver installed You must have imported a certificate from your smart car...

Page 340: ... checks the status of your authentication certificate and finds that it is revoked or expired your smartphone locks Store the passphrase for your smart card on your smartphone 1 On the home screen or in a folder click the Options icon 2 Click Security Smart Card 3 Select the PIN Caching checkbox 4 Press the key Save Your BlackBerry smartphone stores the passphrase for the same length of time as it...

Page 341: ...BlackBerry smartphone The tests should run automatically after you restart your smartphone but you can also verify security software manually 1 On the home screen or in a folder click the Options icon 2 Click Security Security Status Information 3 Press the key Verify Security Software Third party application control About permissions and trust status for third party applications You or your admin...

Page 342: ...s for third party applications 343 Data permissions for third party applications 344 Reset connection permissions for third party applications 1 On the home screen or in a folder click the Options icon 2 Click Device Application Management 3 Press the key Edit Default Permissions 4 Press the key Reset All Firewall Prompts 5 Press the key Apply Defaults to All About direct Internet connections for ...

Page 343: ...ight a third party application 4 Press the key Edit Permissions Prompt Exceptions To allow the application to connect to a specific location or resource without displaying a prompt click Add Allow Specify a protocol and if necessary the domain To prevent the application from connecting to a specific location or resource without displaying a prompt click Add Deny Specify a protocol and if necessary...

Page 344: ...r recordings Security Timer Reset Specify whether third party applications can reset the duration that your smartphone remains unlocked after you stop using it Display Information While Locked Specify whether third party applications can display information while your smartphone is locked Related information Set permissions for a third party application 342 Data permissions for third party applica...

Page 345: ...rent password is to delete all your smartphone data You can do this by exceeding the number of allowed password attempts If your email account uses a BlackBerry Enterprise Server depending on the options that your administrator sets when you delete your smartphone data you might also delete the data on your media card For more information contact your administrator Research In Motion recommends th...

Page 346: ...art card verify that the certificate isn t revoked or expired I can t download a certificate or PGP key from an LDAP enabled server Try the following actions Verify that your organization permits you to download certificates or PGP keys from an LDAP enabled server For more information contact your administrator If you changed the connection type that your BlackBerry smartphone uses to connect to a...

Page 347: ...nd a diagnostic report highlight a report Press the key Email Report or PIN Report To delete a diagnostic report or all diagnostic reports highlight a report Press the key Delete or Delete All Accept delete or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or appli...

Page 348: ...e key Options 5 Type the contact information 6 Press the key Save Find your smartphone model number and version of the BlackBerry Device Software Do one of the following On the home screen or in a folder click the Options icon Click Device About Device Versions If supported by your input language in a message or memo type myver followed by a space I can t run or submit a diagnostic report Try the ...

Page 349: ... email address try submitting the report to a PIN Likewise if you can t submit a diagnostic report to a PIN try submitting the report to an email address Related information Run a diagnostic report User Guide Service books and diagnostic reports 349 ...

Page 350: ...that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Reconcile email over the wireless network manually If you file or delete email messages and the changes aren t reflected on your...

Page 351: ...n conflict occurs A conflict occurs when you change the same email on your smartphone and in the email application on your computer 1 On the home screen click the Messages icon 2 Press the key Options Email Reconciliation 3 If the Message Services field appears set this field to the appropriate email account 4 Change the On Conflicts field 5 Press the key Save Synchronize organizer data over the w...

Page 352: ...ress the key Purge Deleted Items About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry smartphone data including messages organizer data fonts saved searches and browser bookmarks using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Softwa...

Page 353: ...ication Tasks application and MemoPad If you use the BlackBerry Internet Service you must synchronize calendar data using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software Contact list field data isn t appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your comput...

Page 354: ...nstalled on your computer For more information see the documentation for the operating system on your computer Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unfo...

Page 355: ...s the key Save Change the display font 1 On the home screen or in a folder click the Options icon 2 Click Display Screen Display 3 Change the font fields 4 Press the key Save Related information Use grayscale or reverse contrast for the screen display 228 Screen display 225 Use grayscale or reverse contrast for the screen display 1 On the home screen or in a folder click the Options icon 2 Click A...

Page 356: ...e Auto Answer Calls field to After 5s Bluetooth Headset Only To stop answering calls automatically after 5 seconds change the Auto Answer Calls field to Never 3 Press the key Save Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from th...

Page 357: ...vice is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your smartphone To get an adapter accessory that Research In Motion has approved for use with your smartphone visit www shopblackberry com Turn on or turn off TTY support 1 From the Home screen press the key 2 Press the key Options TTY 3 Change the TTY field 4 Press the key Save A TT...

Page 358: ... extensions only within your company Check my phone number If you have multiple phone numbers associated with your BlackBerry smartphone say this voice command to check your active phone number Check signal strength Say this voice command to check your wireless coverage level Check network Say this voice command to check the wireless network that your smartphone is connected to Check battery Say t...

Page 359: ...on the home screen click Options Typing and Language Keyboard Change the Portrait Keyboard Type field to Full To set your smartphone to suggest word predictions as you type change the Style field to Predictive To set your smartphone to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice change the Style field to Multitap If th...

Page 360: ...g your smartphone in portrait view to use the alternate function on a key press the Arrow key Press a key on the calculator Convert a measurement 1 On the home screen or in the Applications folder click the Calculator icon 2 Type a number 3 Press the key To convert the number from imperial to metric click To Metric To convert the number from metric to imperial click From Metric 4 Click a conversio...

Page 361: ...s and PGP keys mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer personal certificate A personal certificate is a certificate that a certification authority assigns to a user personal PGP key A personal PGP key consists of a PGP public key and PGP private key PIN Each BlackBerr...

Page 362: ...o access your voicemail tap and hold the 1 key in the phone app A tap also describes the interaction between two NFC enabled devices For example tap the back of your BlackBerry smartphone against a smart tag touch A touch is a user interaction with a touch screen that is usually combined with another action using one finger For example touch and drag or touch and hold User Guide Glossary 362 ...

Page 363: ...s for protected content you agree that Microsoft may include a revocation list with the licenses Content owners may require you to upgrade WMDRM to access their content If you decline an upgrade you will not be able to access content that requires the upgrade Portions of the BlackBerry Device Software are copyright 2007 2008 The FreeType Project www freetype org All Rights Reserved This documentat...

Page 364: ...S TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORES...

Page 365: ...f separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with RIM Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software The terms of use of any RIM product or service are set out in a separate ...

Page 366: ... USE OR OTHER DEALINGS IN THE SOFTWARE PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language This is JavaScriptCore s variant of the PCRE library While this library started out as a copy of PCRE many of the features of PCRE have been removed Copyright c 1997 2005 University of Cambridge All rights reserved ...

Page 367: ...ckBerry Curve 9380 smartphone model number REA71UW or REB71UW This is a Wi Fi enabled device subject to restrictions of use in some member states of the European Community Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough Berkshire SL1 3XE United Kingdom Published in Canada User Guide Legal notice 367 ...

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