724-746-5500 | blackbox.com
724-746-5500 | blackbox.com
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KVIP1000A
Chapter 6: Troubleshooting
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if
you have a complete description, including:
• The nature and duration of the problem;
• When the problem occurs;
• The components involved in the problem;
• Any particular application that, when used, appears to create the problem or make it worse; and
• The results of any testing you’ve already done.
6.6 Shipping and Packaging
If you need to transport or ship your ServReach KVMGate:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, include everything you received with it. Before you ship a unit back to Black Box for repair or
return, contact us to get a Return Authorization (RA) number.
