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Dormakaba BEST Wi-Q WQXM-PG, Setup And User Manual

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WQXM-PG WI-Q

™

 

GATEWAY

S E T U P   A N D   U S E R   G U I D E

Wireless Intelligence
That Stands Alone

Summary of Contents for BEST Wi-Q WQXM-PG

Page 1: ...WQXM PG WI Q GATEWAY S E T U P A N D U S E R G U I D E Wireless Intelligence That Stands Alone ...

Page 2: ...WIRE LESS I NTELLIGENCE TH A T S T ANDS ALONE ...

Page 3: ...echanical including photocopying recording or information storage and retrieval systems for any purpose without the express written permission of dormakaba USA Inc This document is distributed as is without warranty of any kind either express or implied respecting the contents of this book including but not limited to implied warranties for the publication s quality performance merchantability or ...

Page 4: ...urning the equipment off and on you can try to correct the interference by taking one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help THIS DE...

Page 5: ... Wireless Door Controller Evaluated by UL for supplemental use i e not in the path of the access control decision making between the Listed Access Control Equipment and a supplemental monitoring station for monitoring and configuration Evaluated by UL with the Wi Q Integrated Wireless Access Controller To be mounted in the protected area DC power to be provided by GlobTek GT 41080 1817 9 5 9 plug ...

Page 6: ...tor PSE pro viding 44 52VDC and 15W for maximum output ACS INTEROPERABILITY NOTE Card ID offsets require special consideration in the Access Control Software when the WQXM PG is used with a Mercury Pan el If multiple card formats are configured in the system as long as there are no Card ID collisions between the multiple formats then the Card ID offset for each format can be set to zero This is al...

Page 7: ...WQXM PG Wi Q Gateway Setup and User Guide 7 dormakaba TECHNICAL SUPPORT Address dormakaba USA Inc 6161 East 75th Street Indianapolis IN 46250 Web Page www bestaccess com Phone 1 800 392 5209 ...

Page 8: ...t 7 1 System Overview 13 1 1 Mercury LP4502 and Wi Q Components 13 2 Setup Checklist 15 3 Hardware Installation 17 3 1 Hardware Overview 17 3 1 1 LP4502 Controller 17 3 1 2 Gateways 18 3 1 3 Wireless Controllers 18 3 1 4 Wireless Access Controllers 18 3 1 5 Antenna Types and Applications 18 3 2 Installing System Hardware 19 3 2 1 What Is Needed to Install Wi Q Hardware 19 3 2 2 Develop a Site Plan...

Page 9: ...er Supply 23 3 2 3 3 Survey Mode 23 3 2 3 3 1 Using the WQXM PG Gateway for a Stand alone Site Survey 23 3 2 4 Install Gateways Task 3 25 3 2 4 1 Connecting the Gateway and Verifying Operation 25 3 2 5 Configure Gateways Task 4 26 3 2 5 1 Access the Gateway s Wireless Network 26 3 2 5 2 Configure the WQXM PG Gateway 28 3 2 5 2 1 Login Screen 28 3 2 5 2 2 Manage Profile 28 3 2 5 4 Gateway Status Wi...

Page 10: ...te Portal Firmware 34 3 2 5 5 1 6 Reboot Gateway 35 3 2 5 5 1 7 Factory Reset the Gateway 35 3 2 5 6 Interface Menu 36 3 2 5 6 1 Enable Mercury Mode 36 3 2 5 6 2 Update the IP Configuration for the LP4502 Mercury Board 37 3 2 5 6 3 Adding Sign on Credentials to the WQXM PG Gateway 38 3 2 5 6 4 Sign On Wi Q Controllers to the WQXM PG 39 3 2 5 6 4 1 Keypad Method 39 3 2 5 6 4 2 Magnetic Card Method ...

Page 11: ... Installation 43 3 2 6 2 Wireless Access Control Wiring 43 3 2 6 3 Resetting the WAC 44 3 2 7 Install Wireless Door Controllers Task 6 44 3 2 7 1 Before Beginning 44 3 2 7 2 Check Controller Operation 44 3 2 7 3 Troubleshooting the Controllers 46 3 2 7 3 1 Troubleshooting WDC and Omnilock Locks 46 3 2 7 3 2 Troubleshooting the WAC SDC 46 3 2 8 Sign On Wi Q Controllers Task 7 47 3 2 8 1 Verify Sign...

Page 12: ...1 SYSTEM OVERVIEW ...

Page 13: ...d with Wi Q Technology that controls user access at the door The basic configuration is battery operated with either keypad or card reading capability and an internal antenna that communicates with the Gateway The Wireless Controller grants user requests according to how they are configured in the Access Control Software SYSTEM OVERVIEW The information in this guide is presented in a linear manner...

Page 14: ...2 SETUP CHECKLIST ...

Page 15: ... computer and install the software concurrently with Site Plan development and hardware in stallation However the software must be installed and Gateways online before the controllers can be signed in SETUP CHECKLIST NOTE System setup does not proceed in a linear manner It may be required to skip around in the process Task 1 Develop a Site Plan See page 20 Task 2 Position Gateways See page 22 Task...

Page 16: ...3 HARDWARE INSTALLATION ...

Page 17: ...ed Acid Battery Pack A B Wireless Door Controller existing Wiegand Prox RQE door strike and door monitor switch con figurations B Configuration types are briefly described in the following paragraphs Full installation instructions are provided in the following sections NOTE Once Wi Q Controllers are installed sign them on to the WQXM PG Therefore it is appropriate to install and configure the Merc...

Page 18: ...f controller technologies Card or Keypad ID with PINs Magnetic stripe Prox MIFARE card number only 512 time zones per segment 14000 user credentials per door Cardholder access level definition Dynamic flash memory for IDs vs transactions Locally stored and transmitted transactions ADA Americans with Disabilities Act compliant No AC power required at door 3 1 4 Wireless Access Controllers Existing ...

Page 19: ...pleted via the WQXM PG Gateway A spectrum analysis tool to identify the best open channels for the network For keypad controllers the sign on credential from the WQXM PG Web Interface For magnetic stripe or proximity card readers the tempo rary operator card supplied with the controller and sign on card created in the ACS or the WQXM PG are both required The appropriate magnetic stripe or proximit...

Page 20: ...rom Gateway to controller varies based on building construction Site characteristics such as reinforced concrete walls could interfere or weaken the signal Open spaces and low interference can increase signal strength Figure 3 shows a typical site configuration The host A is located in building 1 The building 1 Gateway B is located near the elec trical panel in the communications electronics room ...

Page 21: ...lly it helps the installer to identify the best channels to select for the Wi Q Gateway and controllers We recommend a Site Survey be performed during this step of the planning process For addi tional information on the Survey Mode and how to use it please see 3 2 3 3 Survey Mode on page 23 3 2 2 2 Plotting the Plan A Site Plan indicating building dimensions distances between buildings possible ob...

Page 22: ...each controller and Gateway recognized by the system We recommend creating a temporary label for each device that includes the MAC address device name location capacity and type of antenna so that installers on the site will have a reference for installing the correct device in a loca tion 3 2 2 4 Interference Wi Q Technology transfers information between devices in the form of data packets over t...

Page 23: ...ress 192 168 1 200 4 Log in to the Gateway s webpage using the previously up dated Username and Password Default Username admin Default Password password 5 Once connected click on the Survey Mode button in the upper right corner of the Gateway webpage 6 Click on the Standalone Survey button to perform a Site Survey without an ACS 7 The Current Sign on Key field will fill with a static 6 digit sign...

Page 24: ...ket Transfer Ratio Packet Transfer Ratio It is recommended that the packet transfer ratio rate is 80 or better This value indicates how efficient the communication is be tween the readers and the WQXM PG as well as how much 8 Noting the Gateway s sign on key sign on the Wi Q Con troller s with a keypad On the keypad enter 5 6 7 8 immediately fol lowed by the 6 digit sign on key in the segment tab ...

Page 25: ...et ratio update the reader statistics to poll every 10 seconds instead of once a day while running the survey tool in the WQXM PG It is imperative to consider the wireless environment and the placement of the Gateway and its antennas during planning The Gateway communicates on the 2 4 GHz frequency using the Zig Bee channels If the location has other wireless devices or net working using the 2 4 f...

Page 26: ...er than 3 For example Use 192 168 2 100 where 2 instead of 3 is used in the address s 3rd octet when assigning an IP address to the Ether net adapter on the Gateway if a Class C IPv4 network is in use 3 2 5 1 Access the Gateway s Wireless Network The WQXM PG Gateway is equipped with a wireless network used to access the Gateway and configure it The portal default IP address on this network is 192 ...

Page 27: ...ct to the Gateway s unique wireless network con nection 3 Try to log in again 4 Power cycle the Gateway and attempt to log in again once it is powered back up 5 If the power cycle is not successful and connection to the to the Gateway s webpage is still inaccessible then per form a Deep Reset by taking a pin and depressing the reset button on the Gateway for 10 seconds at which time the LED will b...

Page 28: ...e factory defaults 3 2 5 2 Configure the WQXM PG Gateway Open the device s browser window and navigate to the Gateway s default IP address 192 168 1 200 NOTE dormakaba recommends Google Chrome as the web browser to navigate the WQXM PG web pages 3 2 5 2 1 Login Screen Log in to the Gateway The default Username is admin The default Password is password NOTE The portal will log itself out after 10 m...

Page 29: ...e the changes 6 Click the Update button in the pop up notification win dow to confirm the changes 7 Click the Close button to close the notification window Once changes are updated a pop up window appears with the status of the changes being made Click the Close button to close the pop up window 3 2 5 4 Gateway Status Window The Gateway status page provides an overview of the WQXM PG Gateway confi...

Page 30: ...P address of the Gateway as configured in its current state MAC Address The Gateway s unique Media Access Control address that uniquely addresses the device on the network Time of Last System Reboot The last date and time the Gateway was reset or power cycled Current Sign on Key A 6 digit sign on key associated with the segment the Gateway is associated with Associated Controllers on Gateway Displ...

Page 31: ...he Wi Q Door Controller The signal strength ranges from 18 highest best to 91 lowest worst Ideally this value should be 75dB or better Reader RSSI Reader RSSI is the how well the Wi Q Door Controller receives a signal from the Gateway The signal strength ranges from 18 highest best to 91 lowest worst Ideally this should be 65dB or better Flags The Flags indicate the device status Common de vice st...

Page 32: ...raded on the Gateway Should there be an updated firmware release the technician or system adminis trator has the ability to send a reboot command to the device The configuration section of the Gateway menu allows the Ethernet network card configuration of the IP address updates to the portal service port as well as SSL certificate generation and enablement To generate logs do the following Technic...

Page 33: ... 3 2 5 5 1 2 Static IP Assignment The WQXM PG Gateway has built in flexibility to use IPv4 as well as IPv6 addresses Contact the local IT or network administrators for IP addresses available for each device To assign the IP ad dresses to the devices verify the DHCP checkbox is not selected and enter in the IP address as specified into the IP address fields Verify that the correct subnet mask as we...

Page 34: ...3 2 5 5 1 4 Enabling SSL AES encryption is used for the wireless communication from the Gateway to the radios If SSL is also required to encrypt the com munication between the Gateway and the ACS as well as between the Gateway and the browser the WQXM PG Gateway can issue a self sign SSL certificate for use with the ACS To enable SSL do the following 1 Click on the Enable SSL checkbox in the Gatew...

Page 35: ...ure 11 Wi Fi Reset Button Reset Button 3 In the firmware upgrade pop up screen click on the Browse button to browse to the firmware file 4 Browse to the previously extracted gzhe portal firmware file and click the Open button to upload the file 5 The selected file will be listed in the pop up window Verify it is correct and click the Apply button 6 The firmware will be applied to the Gateway The G...

Page 36: ...Mercury Mode Mercury Mode is enabled when using the WQXM PG with a third party ACS and the Mercury Controller Board LP 4502 or MP 4502 v1 29 or higher 1 Click on the Interface menu option at the top of the Gateway page to navigate to the Mercury Interface Config uration page 2 Click on the Enable Mercury Mode checkbox to select it It will turn red when selected and enabled 3 If SSL will be used cl...

Page 37: ... board into a web browser s URL 8 Port 1883 is used for portal service communication by default If port 1883 is already in use and the customer would prefer the port to be something else change this port number in the LP4502 as well as in the WQXM PG Mercury Interface Configuration 9 Enter the Mercury LP4502 Username and Password Please note this will need to be updated each time the LP4502 Us ern...

Page 38: ...with the reader When all credential information has been entered click Save on the Edit Credential page Click the Confirm button on the pop up notification window to add the new sign on credential 3 2 5 6 3 Adding Sign on Credentials to the WQXM PG Gateway From the Portal s UI homepage click on the Credentials tab From the Credentials page click on the Add New Sign on Cre dential button on right s...

Page 39: ...Wireless Door Controller WDC do the following Enter 5678 and then within 3 seconds enter the 6 digit sign on key then the key Example 5678 816645 If there is a keypad on the Omnilock or Wireless Access Controller WAC do the following Enter 5678 and then within 3 seconds enter the 6 digit sign on key Example 5678 816645 The Wi Q Controller should sign on to the WQXM PG and display the controller s ...

Page 40: ... do the following Present the magnetic temporary operator badge that comes with the Wi Q Lock Within 3 seconds present the sign on credential created in the Credentials screen of the WQXM PG previously The Wi Q Controller should sign on to the WQXM PG and display the controller s unique MAC address at the bottom of the STATUS page STATUS page not shown 3 2 5 6 4 3 Proximity Card Method If the WDC ...

Page 41: ...atch Create user Username and Password This should match the Username and the Password as set in the WQXM PG Gateway 6 Apply Settings Click on the Apply Settings Reboot button to apply the settings and reboot the Mercury Board The board will take approximate 45 seconds to complete this process Please wait 1 minute before attempting to log back in to the Mercury Board 7 From the Load Certificates T...

Page 42: ...gy Wireless Access Controller WAC provides an optional cost effective way to retrofit an existing hard wired application or where the installed controller may be obsolete or unable to handle additional controller inputs It supports Wiegand Compatible Keypad controllers and is configured and monitored in the Access Control Software just like a standard controller NOTE Please check with your dormaka...

Page 43: ...Relay 2 SHUNT NC Relay 2 KEY I O GND RQE I O DSM I O GND DLS I O WIEGAND 0 I O GND WIEGAND 1 I O RED GND GRN ANT DO NOT USE GND 3 3V 10mA MAX DO NOT USE DC 9 24V DC 9 24V DC 9 24V DC 9 24V 12 VDC Connect as required GND Power Power Electric Lock RESERVED FOR FUTURE USE Figure 12 Wireless Access Controller Using the Wireless Access Controller Figure 12 controllers or other I O devices can be added ...

Page 44: ...does not operate properly see the troubleshooting table at the end of the section Once the WAC is installed and all points connected it will be recognized by the ACS as a controller in the system The WAC is configured in an almost identical manner as a controller 3 2 6 3 Resetting the WAC The Wireless Access Controller WAC may occasionally need a soft reset or a factory reset A soft reset would be...

Page 45: ... Check If the Wi Q Controller has a proximity card reader the temporary operator card supplied with the controller and the sign on card created in the ACS Software or the web interface of the LP4502 Board are both required to sign on the readers To perform a proximity card verification 1 Select the temporary operator card supplied with the con troller 2 Present the temporary operator card to the p...

Page 46: ...s the ACS must be in stalled on the host computer or the LP4502 configured and com municating with the ACS as well as the WQXM PG Gateways At a minimum the segment should be created and the Gateways online and communicating to the ACS or the LP4502 Mercury Controller Board For more information see the Configure Gateways Task 4 section on page 26 3 2 7 3 Troubleshooting the Controllers 3 2 7 3 1 Tr...

Page 47: ...reen LED on the controller board and unlock 2 Present the temporary operator badge to the reader look for the green LED and the reader to unlock Once this is done return to the site and sign on the controllers For more information see the Sign On and Configure Controllers Task 7 section on page 47 3 2 8 Sign On Wi Q Controllers Task 7 To successfully sign on Wi Q Controllers the temporary operator...

Page 48: ...troller receives segment data from the WQXM PG If the sign on procedure was not a success the final LEDs will be 3 quick red flashes LED activity will stop 3 Immediately present the sign on card to the reader If the reader does not successfully sign on to the WQXM PG re peat the steps above ensuring that the delay between the tempo rary badge or keypad code 5 6 7 8 and the segment sign on key or c...

Page 49: ...installation the Wi Q Technology Site Survey feature in the WQXM PG should have been used to verify basic controller signal strength Once the controllers are signed on the WQXM PG Site Survey webpage can be used to verify the signal strength and packet ratio to verify all information is being sent successfully to and from the Wi Q Controllers To do this please do the following 1 Log in to the WQXM...

Page 50: ...d the gray antenna jumper cable to verify there is not damage to them Also it may be required the WQXM PG or the antennas need to be repositioned so the reader can hear the WQXM PG more clearly Packet Transfer Ratio It is recommended that the packet transfer ratio rate is 80 or better This value indicates how efficient the communication is be tween the readers and the WQXM PG as well as how much i...

Page 51: ...eserved BEST is a trademark of dormakaba USA Inc For any questions regarding the functionality of this integration please contact BAS Support Best US dormakaba com with the subject line WQXM PG Wi Q Gateway Setup and User Guide ...

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